Sutton Hotel Hakata City

4/10

Poor

02 Mar 2026

Juliano

Outdated facilities

Partner

8/10

Excellent

23 Feb 2026

Vincent

Staff very kind. Japanese breakfast.

Partner

10/10

Exceptional

16 Jan 2026

HEE BIN

All

Friends_and_family Friends

8/10

Excellent

15 Jan 2026

Yutaka

駅から近いし、部屋も大きく、また使いたいです

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Sean

Wonderful hotel. Internet was not working though. Though not a problem for me.

Leisure Self

8/10

Excellent

23 Dec 2025

YaWen

wifi 超級慢！退房時請櫃檯幫忙叫計程車，只打一次電話就以沒車為由打發我們。

Self

4/10

Poor

21 Dec 2025

KIYOTSUGU

冬でその日だけ例年よりかなり暖かい日でしたが、部屋のエアコンが集中管理方式の為、温度調節が全くできない。なので、窓を開けようとしても、窓のレバーが取りずされており、窓が開けれない。吹き出し口から温風が出て、室温が暑すぎるので、エアコンを止めると部屋の湿度が耐えれないほど上昇。結局、全く部屋で快適に過ごせませんでした。苦痛でした。

Business

6/10

Pleasant

19 Dec 2025

Hak Luen

Limited breakfast options, hard bed

Friends_and_family Friends

6/10

Pleasant

13 Dec 2025

Hak Luen

The free wifi is not working. Bed is too hard. Breakfast is basic.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

JAE CHAN

i didn't eat

Business Self

10/10

Exceptional

07 Dec 2025

WAI CHUN

Room is very comfortable. Staff are very helpful and nice. Highly recommended 👍

Self

8/10

Excellent

21 Nov 2025

MAKINO

建物内の管理が良く、防音、空調など問題なかった。室内の配置が他のホテルと異なり、オシャレな感じだった。

Business

10/10

Exceptional

18 Nov 2025

Benjamin

Staff were great, room was spotless. A nice modern and good sized bathroom. Hotel was in walking distance of Hakata station and plenty of other things to see and do.

Leisure Self

6/10

Pleasant

08 Nov 2025

Opus

Ac not working

2/10

Poor

04 Nov 2025

Patricia

Do not book this hotel. I’ve stayed in over 11 hotels all across Japan, and this hotel is at the bottom of the list.

The website states: “Air-conditioned rooms feature hardwood floors, a flat-screen satellite TV, a refrigerator, nightwear, a toothbrush set, and an electric kettle with green tea. Private bathrooms also feature wooden floors and stylish tiled walls. A coin-operated launderette is available on site”

Well, there was no air conditioning and no laundry on site. WiFi is extremely spotty. The hotel even has a sign stating to limit your video calls.

Stylish? More like extremely out-dated. They don’t even have a key card, they provide you with an actual physical key, in which, if you want your room cleaned, you have to leave it in the front desk. Annoying.

And the lack of air conditioning? The windows don’t even open to let the cool November air in. Prepare to sweat.

The only good thing about this hotel is the location. It’s close to Hakata station, making it easy to navigate within Fukuoka. Other than that, I would spend the extra money to get an actual decent hotel.

10/10

Exceptional

30 Oct 2025

Chen yu

很舒適！

8/10

Excellent

23 Oct 2025

Carol

The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.

Leisure Partner

4/10

Poor

16 Oct 2025

Soonhee

It was not as good as I thought. It was clean but the atmosphere was not good. According to the itinerary, I canceled the reservation date after the visit to Yufuin and stayed at another hotel nearby, which was even more so. The price was the same, but the hotel level was different. I don't recommend it as a family trip. To be honest, I don't think I will go again.

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Kazuki

that's clean and cheap . so good hotel

Self

8/10

Excellent

29 Sep 2025

Jacquelyn

The room is simple and you get what you paid for. Good enough for an overnight or short stay. Hakata Station and Canal City is walking distance from hotel. I like the quiet neighborhood, although it was a weekend.

Self

10/10

Exceptional

29 Sep 2025

Masako

Polite staffs and clean room

10/10

Exceptional

06 Sep 2025

Verified traveler

Nice location and good price

The room was really nice, clean, spacious. They were offering their rooms good prices. I’ll be back here next visit to Hakata.

Self

6/10

Pleasant

04 Sep 2025

Joseph

The other reviews are true! The air conditioning hardly works, the wifi is slow during evening hours, and the beds are extremely hard and uncomfortable. Thankfully they had fans for use otherwise I wouldn’t have been comfortable enough to sleep.

Aside from all that I did appreciate the larger than average room and full size bathroom and bathtub. The room was obviously aged but appeared to be clean.

Unfortunately based on the bed alone I most definitely could not recommend anyone stay here. Unless you’re already adapted to sleeping on concrete.

Leisure Partner

10/10

Exceptional

18 Aug 2025

daniel

Close to Hakata Station but not too close, which ideal since it not chaotic.

Leisure Self

8/10

Excellent

11 Aug 2025

Xavier

Not a lot of space to store your luggage if you're heavily loaded

6/10

Pleasant

23 Jul 2025

Shaun

500m or so from the main train station. So rougky 5 minute walk. Which is very handy if youve got heavy or lots of luggage.

Only stayed here for 2 nights and wasnt there a lot.

The room seemed very dated and a bit unkept. Chipped desks and chairs, hair in the showers which weren't mine. Not the nicest hotel but it did what i needed it to and it had a fridge which was very handy.

Location made it very convenient for me, so wasnt the end of the world. Not the worst hotel ive stayed in but far from the best

Self

6/10

Pleasant

13 Jun 2025

Mark

The beds are hard as a rock. My hips are still soar 24 hours later.

10/10

Exceptional

08 May 2025

Kelvin

Thoroughly enjoyed my 7 night stay, my only complaints were that it was a little dusty in some areas and there was only a microwave in the lobby. Otherwise a comfortable stay with great access to Hakata station and right across from a 23hr affordable food spot (Sukiya)

Leisure Self

4/10

Poor

21 Apr 2025

Brad

Beds are the equivalent of sleeping on a plywood floor with a blanket. The \"airconditioning\" was non existent. Upon entering our room on the 11th floor we were greeted with a temperature or 28C. Turned on the AC however no reprieve from the heat was given. The only thing we had was the window which did only opened a few Inches. The room was clean ish. The shower head was not connected to the hose. I was able to fix that. The fridge although keeps items cool generated a ton of heat to the room adding to our discomfort. Despite asking the front desk about the airconditioning the response was the a/c wasn't available yet. This hotel is only suitable for one night.

6/10

Pleasant

20 Apr 2025

Hau Yan

I couldn’t sleep at all during my stay. The room temperature was hard to adjust and the bed was not comfortable.

Leisure Partner

6/10

Pleasant

18 Apr 2025

diane

Room was too small.

Leisure Family

10/10

Exceptional

22 Dec 2024

vanessa

Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.

Leisure Family

2/10

Poor

01 Dec 2024

Michael

Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.

Leisure Family

10/10

Exceptional

17 Nov 2024

Michael

Clean property but old

8/10

Excellent

08 Nov 2024

John

Close to Hakata station.

Great breakfast with friendly staff.

Leisure Partner

4/10

Poor

12 Aug 2024

Greg

Not Great

You cannot control the A/C so it gets VERY hot.
There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am.

not great

Partner

4/10

Poor

05 Aug 2024

Greg

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not.
First of all the Internet is terrible. They have a note on each floor about \"rush hour\" but really, it's hit and miss. A lot of miss...
The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room.
If you want an extra pillow that's extra, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation)

The staff is really nice and friendly and speak some English.
Shower is small but good.
Laundry is also very efficient and convenient.

There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.

Partner

4/10

Poor

05 Aug 2024

Greg

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not.
First of all the Internet is terrible. They have a note on each floor about \"rush hour\" but really, it's hit and miss. A lot of miss...
The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room.
If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation)

The staff is really nice and friendly and speak some English.
Shower is small but good.
Laundry is also very efficient and convenient.

There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.

Partner

8/10

Excellent

29 Feb 2020

Ng

Walking distance to Train Station.
Clean & Conducive ...
But, Breakfast for 3 days unchanged.
Senior Japanese staff request is to walk to Train Station for Taxi to Airport.
But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am)
Taxi

Friends_and_family Friends

10/10

Exceptional

13 Jan 2020

Verified traveler

Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.

Leisure Partner

8/10

Excellent

29 Oct 2019

Verified traveler

Good hotel

The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.

Friends_and_family Family

8/10

Excellent

27 Oct 2019

Verified traveler

Airport bus front of the hotel.
Breakfast good but menu same everyday.
Nice staff.
Less than 10 minutes walk to Hakata Station.

Leisure Family

4/10

Poor

13 Sep 2019

WING KAI

Smoking hotel

First time arriving at Fukuoka so wanted to choose a hotel neat the station, that’s why we chose this one.
Room was stated nonsmoking but then crazily, smoke smell never subsided even the last minute of our stay. We need to be disgusted for at least 10 minutes every time getting in the room.

Partner

8/10

Excellent

31 Aug 2019

Chong Ming

Sutton Hotel

The hotel is decent overall. Room is spacious and value for money for this location. Less than 10 mins walk from Hakata Station. Check in/out was a breeze and staff is friendly.

Partner

8/10

Excellent

26 Apr 2019

Verified traveler

Excellent location. Close to train station. Bus just outside the door. Room wasn't as clean as you expected in Japan and air conditioning practically nonexistent.

Leisure Partner

8/10

Excellent

31 Mar 2019

Verified traveler

I like this hotel because provide everything that I need but regret for one thing ie poor air conditioning.

Leisure Family

10/10

Exceptional

19 Mar 2019

Frances

Location is closed to Hakata Station. Plenty of shops and restaurants

Leisure Partner

2/10

Poor

28 Feb 2019

Albert

Do not recommend this hotel.

Could not sleep due to noise from the hall way. Smoking smell everywhere.

Partner

10/10

Exceptional

14 Nov 2018

Verified traveler

Hotel room was bigger than the other hotels we’ve stayed at in Japan. Location is good too and near the station.

8/10

Excellent

08 Nov 2018

Chi

Very nice hotel, excellent location, direct bus transit from hotel to Fukuoka international airport. Good service. Highly recommend to stay here.

4/10

Poor

14 Sep 2018

Garcons

The hotel fridge was broken and could not be used.

10/10

Exceptional

29 Aug 2018

Verified traveler

Great staff, clean and nice room.

Family

8/10

Excellent

16 Jul 2018

Verified traveler

My family is nice to stay.

My family is nice to stay. It's a bit of a hassle to have to return the keys when I leave.

6/10

Pleasant

03 Jul 2018

Eva

Overall acceptable

Good staff service; small double bed room; a bit far from subway; hard pillows. But the bathroom is big.

8/10

Excellent

07 Jun 2018

Ole

Adequate room, fast elevators, location about 1/2 mile easy walk from Hakata Station.

Partner

8/10

Excellent

01 Jun 2018

Ka yan

Good location and nice stay

Location is good, but beds are quite bad. We booked five non-smoking rooms but they gave us one smoking room, it's really unacceptable. Night shift staff are not very helpful but morning ones are nice and helpful.

Family

8/10

Excellent

30 May 2018

Yang Jun

Room is alittle cramp

Friends

8/10

Excellent

26 May 2018

Verified traveler

Highly recommended

Spacious room in the heart of Fukuoka. Close to public transport stations. Friendly and helpful staff. I wanted to visit Asahi Brewery in Hakata, but understood that they would not accept online booking. I e-mailed the hotel beforehand to seek assistance. With favorable reply from the hotel, the front desk staff provided me with excellent service in arranging the local telephone booking for me on site.

Partner

6/10

Pleasant

20 May 2018

Verified traveler

Taking the bus is so convenient. It’s just outside the hotel.

Family

10/10

Exceptional

17 May 2018

José

Bed and pillows were hard

8/10

Excellent

16 May 2018

maria elnora

It could have been better if front desk personnel could speak english as it was so hard to ask for directions and other requests.The location of the hotel is convenient but the air conditioning in the room was not enough and the beds were too hard.

Family

8/10

Excellent

16 May 2018

Ae

Good location

We had a lovely stay at the hotel. Great location and great bathroom.

Family

2/10

Poor

08 May 2018

William

Don't, just don't stay here.

Bad room. Mold and then a smoking room and they could not get a taxi for us to get to the airport in the morning. We had to use the ANA Grand about a block down the street. They got us a taxi for 5 in the morning with one phone call. /vert strange experience. Never had that ever happen to me.

Partner

10/10

Exceptional

30 Apr 2018

Verified traveler

A nice and budget friendly hotel near Hakata St.

Overall a wonderful stay at the hotel. The place is a short 10-15 min walk from Hakata Station, and is also near the Canal City. Staff are friendly and the check in/out procedure was good with no fuss, and facilities you expect are there. Only issue is perhaps the need to return the room keys every time you leave the hotel and then pick up once you are back. I understand it helps to minimise key loss/misplacing, but it does add a hassle especially if the front desk staff are busy with other guests.

8/10

Excellent

29 Apr 2018

Kam Ping Anita

Nice. Just the room a bit small.

Family

10/10

Exceptional

08 Apr 2018

Verified traveler

Spacious room with excellent service

Excellent reception service; rather large room with a spacious bathroom; everything is nicely decorated, comfortable and clean. Would highly recommended to friends going to Fukuoka.

Partner

4/10

Poor

03 Apr 2018

Jamie

Very stuffy hotel

The 1st time that i felt so hot and need to fan myself with paper. The aircon was really warm and though staff told me could borrow fan but then fan was out of stock. The staff told me to open window but i still felt so hot. The 1st time that I sweat while sleeping.

4/10

Poor

27 Mar 2018

Verified traveler

No tv speaking English or the opportunity to purchase pay TV from front desk even though brochures in room indicate the opportunity to do so. Room was too small. Double bed took up 80% of room. No storage facility for clothes. Disappointing

6/10

Pleasant

19 Mar 2026

Hiromu

至って普通

6/10

Pleasant

15 Mar 2026

Takayoshi

トイレットペーパーの位置が使いづらかった

Partner

8/10

Excellent

15 Mar 2026

Jonathan

Pas cher et extrêmement bien situé.
A deux pas de la gare, des metros et de son centre commercial, et a 5/10 minutes à pieds de Canal Hakata city shop.
L'hôtel est propre, un peu vieillot mais ce n' est vraiment pas un soucis.
Les chambres sont simples et fonctionnelles et je n'ai eu personnellement aucun problème de bruits ou autre.

Attention parcontre, la literie est très très ferme. Personnellement ça me va parfaitement, mais cela pourrait poser problème a certains.
Pareil, l'air climatisé n'a pas l'air franchement de grande qualité, peut-être pas un choix judicieux pendant les périodes de fortes chaleurs

Self

8/10

Excellent

14 Mar 2026

hironobu

コンビニも近くにあり便利でした。エレベーターが少し遅い気がする。

Self

8/10

Excellent

08 Mar 2026

TAKESHI

綺麗なホテルだった

Partner

10/10

Exceptional

07 Mar 2026

SHIZUKA

立地も良く、館内も清潔で快適に過ごせました！！また利用したいです(^^)

4/10

Poor

07 Mar 2026

nobuyoshi

トイレの流れが悪い。
TVのBSが見れない。

Self

10/10

Exceptional

06 Mar 2026

JISOO

직원 친절하고 방 컨디션 좋아요~

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Yumiko

バストイレがキレイで広々してました。ベッドも広くて快適でした。

Self

10/10

Exceptional

05 Mar 2026

JONG SIG

자주 묶는 곳인데 입지도 편하고 이번에 바로 밑에 편의점이 생겨 더 좋음

Self

10/10

Exceptional

28 Feb 2026

Yukari

客室が清潔で対応も親切。
朝食が良い。

Family

6/10

Pleasant

14 Feb 2026

Akeo

部屋の暖房が効かず寒かった

10/10

Exceptional

10 Feb 2026

YUZURU

客室は清潔でリーズナブルにも関わらずバイキング形式のおいしい朝食もついており、良い滞在が出来ました。受付は有人でスムーズにチェックインが出来ました。

Leisure Self

10/10

Exceptional

08 Feb 2026

KENICHI

浴室などリフォームされ綺麗でした
施設古いですが、快適

Friends_and_family Family

8/10

Excellent

26 Jan 2026

FUJIKO

駅近で宿泊料が安いので概ね満足です。
部屋も浴室も広かった。
ヒーターの貸し出しがあって助かりました。
出張の際はまたお世話になると思います。

（残念な点）
・浴室がややカビ臭い
・客室の空調機からタバコの臭いが漂ってきた（1度だけ）
・廊下の話し声が丸聞こえでうるさかった

Business

10/10

Exceptional

22 Jan 2026

佳美

部屋も清潔で駐車場もあり、係の方もとても親切でした。

10/10

Exceptional

22 Jan 2026

Hiroki

室温設定なできないです

Leisure Friends

10/10

Exceptional

16 Jan 2026

HIROMICHI

お部屋最高でした

6/10

Pleasant

15 Jan 2026

Hajime

ベッドのマットが硬すぎました。

8/10

Excellent

10 Jan 2026

Takako

フロントの方達が親切な対応で忘れ物をしたので快く預かってくださいました。駅近くなので又、福岡に来た時には宿泊したいと思いました🙏

10/10

Exceptional

09 Jan 2026

Taichiro

とても清潔でした。

Business Self

8/10

Excellent

09 Jan 2026

Mayumi

対応、室内、とても良かったです

Leisure

10/10

Exceptional

08 Jan 2026

Takeshi

ベットの広さと硬さが良いバストイレも使いやすく清潔全体的にシンプルで落ち着いた感じが良い

8/10

Excellent

08 Jan 2026

YUMI

駅近く、部屋の広さもベッドや洗面も使いやすく値段も安い、スタッフの対応も文句なし。
空調が自由でなく快適ではなかったけどトータル満足。また利用したい。

Leisure Self

10/10

Exceptional

06 Jan 2026

NAOYA

ビジネス利用でしたが、浴室が広く、きれいで、部屋としてもゆったりしていて、良い意味で、ビジネスホテルっぽくなくて、快適にすごせました。

Business Self

10/10

Exceptional

03 Jan 2026

masaaki

フロントスタッフさんの丁寧な対応ありがとうございました。

6/10

Pleasant

30 Dec 2025

Miho

立地は良かったが、設備は全体的に古く、空調がセントラルヒーティングの為変えられず、めちゃくちゃ暑かった。窓は開くと記載があったが、開けられず冬なのに汗だくだった。
また、フロントが外国人しかおらず不安だった。

10/10

Exceptional

30 Dec 2025

SEOKHO

한국말을 하는 직원이 있어서 좋았고 다들 친절해서 좋았음

Leisure Friends

10/10

Exceptional

28 Dec 2025

kyoko

清潔なフローリングの部屋でした

Friends_and_family Family

8/10

Excellent

25 Dec 2025

shuji

部屋は清潔で綺麗で広くしつかりした作りです　ロケーション交通にも便利な場所です　

8/10

Excellent

21 Dec 2025

K

駅が近くコスパは良かったです。

Leisure Self

6/10

Pleasant

19 Dec 2025

Shigetaka

カードキーではなく、普通の鍵だったので、少し取り扱いに気を遣った。部屋は綺麗で清潔だった。

Sutton Hotel Hakata City

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APARTMENT TWO BEDROOMS