Name: The Old Custom House
Address: South Quay, Padstow, PL28 8BL, GB

4/10

Poor

01 Aug 2026

Gareth

Croquettes were very good. Breakfast was above average but slow service.

Loud music next door late at night which wasn’t great after a long drive.

4/10

Poor

29 Jul 2026

Chris

We had a “cosy” room which was fine in terms of size for what we needed. However the room was right at the back of the building and accessed via 7 sets of stairs (6 up and 1 down) and 6 fire doors. As we were taken further and further into the warren we started laughing it was so ridiculous!
It was also over the open entrance to the adjacent pub, The Harbour Inn. This is a very busy place with live music for the two nights we stayed. After the music finished there is a crowd outside the pub until 12.30am. It is impossible to sleep as the sound insulation is zero. It sounds like the musicians and punters are in the room with you! These rooms should not be used on these days particularly in a heatwave! They are also all but inaccessible for limited mobility or for those who are nervous about getting out in a hurry!
We arrived at 10.00am for breakfast on the Sunday having been verbally told the previous day that it went on until 10.30. The buffet was empty.
A real disappointment all round for us.

10/10

Exceptional

20 Jul 2026

Jen

We loved the location. The room was lovely and we loved the decor. The staff were very kind and carried our bag up the stairs which was much appreciated.

Partner

10/10

Exceptional

27 Jun 2026

Matthew

Great room and location. Superb breakfast too and friendly staff.

Partner

10/10

Exceptional

16 Jun 2026

Suzanne

A very pleasant place to stay in a fabulous location.

Partner

6/10

Pleasant

15 Jun 2026

Jim

The room we stayed in at The Old Customer House was well equipped and overlooked the Harbour. This did mean that it was very noisy with loud music from the pub next door well into the early morning. Breakfast was extremely poor, lack of choice, not restocked, no cups, plates, glasses, teapots and everything seemed like too much effort for the waiter who was on the shift. Given that a one night stay was almost £245 at the time of staying I would have expected more.

Partner

10/10

Exceptional

30 May 2026

Elaine

The hotel is in the perfect spot, right in the harbour. The room was massive and well equipped with a lovely view. The building is obviously extremely old which has its limitations on decor etc but we had an amazing time there. Would recommend.

4/10

Poor

17 May 2026

Paul

Great location
Great staff friendly & helpful
Breakfast great
The room let are stay down
For what we paid the room needs a revamp paint above tv looks awful damp coming through paint all lifting , ceiling light missing glass cover needs replacing, tv old remote not very responsive to use , bathroom bit tired plug for bath not attached handles on the bath are terrible all loose ,

Partner

8/10

Excellent

08 May 2026

Mark

Great location on the harbour. Definitely on the shabby side, common areas could use some redecoration and carpets, but the room was nice, clean and spacious. Breakfast was fantastic and the staff were very helpful and courteous.
Overall a great place to stay for a few days, we would stay again.

Partner

10/10

Exceptional

02 May 2026

Linda

Great location great welcome and great staff

Self

8/10

Excellent

01 May 2026

Robert

Like a rabbit Warren to find our room they promise up grade next winter.

We had a view of aircon fans and walls.

Partner

8/10

Excellent

01 May 2026

Richard

Clean room
Good facilities
Good breakfast
Attentive staff

Partner

10/10

Exceptional

14 Apr 2026

Anthony

So much character! Clean room, very friendly staff, great bar lucky to catch live music sea shanties no less.
Breakfast was excellent and fresh, location exceptional.

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

Frances

Great location, nice breakfast, attentive staff

8/10

Excellent

16 Mar 2026

Stewart

Lovely stay, right on the heart of Padstow, parking is opposite £10 for 24 hours
Would stay again, nice place for work, good WiFi as well

Self

10/10

Exceptional

19 Feb 2026

Jan

Quaint heritage building with harbour view rooms - most lovely staff everywhere

8/10

Excellent

31 Dec 2025

Wendy

Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.

Leisure Family

10/10

Exceptional

30 Dec 2025

Kathryn

The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour

10/10

Exceptional

15 Dec 2025

Albert

Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.

Leisure Partner

8/10

Excellent

28 Nov 2025

Jackie

The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks.
The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite.
I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Bruce

Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.

Leisure Family

8/10

Excellent

19 Nov 2025

Andrew

Staff and room very good

Business Self

10/10

Exceptional

18 Nov 2025

Reuben

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

Business

10/10

Exceptional

16 Nov 2025

GARY NIGEL

Location perfect, staff very friendly and efficient, breakfast excellent

10/10

Exceptional

17 Oct 2025

Craig

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

Partner

6/10

Pleasant

04 Oct 2025

Jennifer

Good location but hotel is a bit tired

Leisure Partner

2/10

Poor

19 Sep 2025

Hugh

It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Graham

We arrived really early but were allowed to check in hours before
Everything about the customer service was excellent

Leisure Partner

10/10

Exceptional

01 Sep 2025

Lisa

The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.

10/10

Exceptional

24 Aug 2025

Kevin

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

Leisure

10/10

Exceptional

23 Aug 2025

Tony

Brilliant place to stay in the heart of Padstow

Leisure Partner

10/10

Exceptional

21 Aug 2025

Katie

We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.

Leisure Partner

6/10

Pleasant

15 Aug 2025

RICHARD

bed was sub par

10/10

Exceptional

15 Aug 2025

RICHARD

ok not updated great mattress not good

Leisure

6/10

Pleasant

26 Jun 2025

Jane

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo

Partner

8/10

Excellent

24 Jun 2025

Mike

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.

Leisure Partner

10/10

Exceptional

31 May 2025

Melville

Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.

Leisure Family

10/10

Exceptional

29 Apr 2025

Peter

A long and twisty stairs

Self

10/10

Exceptional

26 Apr 2025

Julie

Nice stay

Very good - comfortable room and excellent breakfast

Self

10/10

Exceptional

20 Apr 2025

Heather

Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Jackie

Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.

Partner

10/10

Exceptional

01 Apr 2025

Karon

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.

Leisure Friends

10/10

Exceptional

24 Mar 2025

Carly

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.

Partner

10/10

Exceptional

21 Mar 2025

Rick

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us .
The food and table service was excellent too.
Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊

Leisure Partner

10/10

Exceptional

08 Mar 2025

Alexandra

Great place to stay for the weekend

Leisure Partner

8/10

Excellent

24 Feb 2025

Kerry

Lovely for a night away, all you need in one place, room, food, bar!

Leisure Partner

8/10

Excellent

31 Dec 2024

Julie

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

Leisure Family

8/10

Excellent

08 Dec 2024

anthony

this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.

Leisure Family

10/10

Exceptional

01 Dec 2024

chris

Excellent location. Rooms very good. Great breakfast. Would recommend

Leisure Partner

10/10

Exceptional

08 Nov 2024

Ruth

Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.

10/10

Exceptional

02 Nov 2024

Mr

Great place for a lovely short break

Leisure Partner

10/10

Exceptional

30 Oct 2024

Lynda

Beautiful view from our window onto the harbour
Room was big and tastefully decorated and furnished
Friendly staff at check in
Very tasty breakfast

Partner

10/10

Exceptional

29 Oct 2024

Martin

Great pub right on the harbour.

Leisure Partner

8/10

Excellent

15 Oct 2024

Jennifer

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

Leisure Self

8/10

Excellent

04 Oct 2024

Daniel

Lovely views across the harbour

Leisure Family

10/10

Exceptional

29 Aug 2024

Sean

Classy Reception!!!

Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!

Business

10/10

Exceptional

23 Aug 2024

Paul

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.

Partner

10/10

Exceptional

15 Aug 2024

Denyelle

Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.

Leisure Partner

10/10

Exceptional

13 Aug 2024

Luke

Great room with a lovely view. We would recommend!

Partner

10/10

Exceptional

12 Aug 2024

k

The Top Place in Padstow

Absolutely brilliant spot, view from room amazing, room specs, were lovely and cosy, bathroom amazing, location could not be faulted, facilities were topnotch. Staff throughout thectime there, morning, noon & night were so friendly and nice, going back again without a doubt. Thank you

Partner

10/10

Exceptional

26 Jul 2024

Geoffrey

Overlooking the harbour

Leisure Partner

8/10

Excellent

25 Jul 2024

John

Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.

Leisure Partner

8/10

Excellent

22 Jul 2024

Christine

Very authentic

10/10

Exceptional

18 Jul 2024

noel

Great hotel

Our room was really nice and the staff were great. The hotel itself could do with a lick paint and the stair carpet needs replacing.But that did not stop us having a very enjoyable stay. We would definitely stay again

Partner

6/10

Pleasant

12 Jul 2024

Jane

Great location

Leisure Friends

10/10

Exceptional

12 Jul 2024

Maurice

A nice hotel with room for minor improvements

Lovely little room but being in the top was quite warm so needed the windows open. As a result a late wake-up from drunks in the street outside (it was the nght of England v Netherlands in the Euros Semi Final) and an early wake up from the local sea gulls :-). Comfy bed. A mini fridge would be nice to keep cold drinks in. The can of laocal lager was a nice touch. Ate dinner in the restaurant and the service was not great. Slow and got the order timing wrong by bringing out the starter and main at the same time????. There were only two other tables being occupied so it wasn't like it was busy. These are minor things and are mentioned only for feedback purposes. I would stay here again as it's a great location and a nice boutique hotel. A lot od stairs to Room 14 :-) but worth it for the view ;-)!

Business Self

6/10

Pleasant

05 Jul 2024

Patricia

Great location. Staff were friendly and helpful. The room needed to be refurbished. The bed and linen were lovely as were the towels.

Leisure Partner

10/10

Exceptional

25 Jun 2024

Colin

1st class service and accommodation

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value

Partner

10/10

Exceptional

13 Jun 2024

Verified traveler

Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.

Partner

10/10

Exceptional

07 Jun 2024

Natasha

Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.

Leisure Partner

10/10

Exceptional

31 May 2024

Lynn

Lovely stay

Such a relaxing stay at the old custom house we had a beautiful room and the view from our room was amazing ,breakfast was laid out lovely, a little disappointed on the choices of evening menu, booked a meal as it was our wedding anniversary they had run out of all the roast during the day, We ended up having to get chips and taking it back to our room as all the other restaurants were fully booked. But having said that we enjoyed eating our chips with the best seats in the house from the view from our window!

Partner

10/10

Exceptional

30 May 2024

Lynn

Room with a view

Such a relaxing stay, the old custom house was beautiful the room and the view from our room made it very pleasant ,watching people enjoying themselves, breakfast was laid out lovely, a little disappointed on the choices of evening menu, booked a meal as it was our Anniversary, they had run out of all the roast during the day! We ended up having to get chips and taking it back to our room as all the other restaurants were fully booked. But having said that we enjoyed eating our chips with the best seats in the house from the view from our window!

Partner

6/10

Pleasant

25 May 2024

Nicola

Very good position in Padstow. Was quiet whilst we were there but I could imagine at busier times of the year the position could be quite noisy.

Leisure Family

8/10

Excellent

23 May 2024

Peter

Great location

Leisure Partner

10/10

Exceptional

22 May 2024

Paul C

great stay in Padstow
hotel was an ideal position in township
staff very friendly and helpful
room overlooked the beautiful Port and out to the mouth of the River Camel

Partner

10/10

Exceptional

20 May 2024

Stephen

Great

Just a great room (bonus of the bath) in a great hotel, in a great location. Cheers to the whole Custom hotel staff

Partner

10/10

Exceptional

14 May 2024

Paul C

Staff very helpful and friendly

Partner

6/10

Pleasant

14 May 2024

Neil

Could have been better

£155 for an average stay at best but in a great location in the middle of Padstow.
No one at check in when we arrived.
Long walk to room which was above the noisy pub next door. The seagulls were pretty noisy too!
Coffee machine not working at breakfast.
Not overly bothered though as only stayed the one night.

Partner

10/10

Exceptional

18 Apr 2024

Patricia

Everything was fine staff very friendly

Leisure Partner

10/10

Exceptional

10 Apr 2024

Callum

Lovely location, great to wake up to.

Leisure Self

10/10

Exceptional

02 Apr 2024

Michael

The breakfast included was very very nice! Rooms were nice and clean and the staff were super friendly. Bonus as the 24hour car park is less than a minute walk aswell.

Leisure Partner

10/10

Exceptional

02 Apr 2024

Heather

A little treasure

I had a wonderful stay here. The staff were friendly and welcoming- the breakfast selection varied and delicious. Sunday lunch fantastic and great quality. I loved my room, the bed was so comfortable and views great

Friends_and_family Family

10/10

Exceptional

25 Mar 2024

Timothy

Loved the room. V comfortable and great views with such easy access to town. Will definitely be back.
Ellie on reception was so accommodating and so we’re all the staff.

Leisure

10/10

Exceptional

12 Mar 2024

Mark

Wow time at the Old Custom House Padstow

This was a weekend away for our anniversary. The Old Custom House was fantastic and the room we had, had a lovely view over the harbour.
The staff were very friendly and helpful and the breakfast in the bar was superb.
Will definitely be returning again in the future.

Partner

10/10

Exceptional

20 Feb 2024

Amanda

Amazing views and breakfast

Lovely room with phenomenal view. Opened our windows and sat in front having a cup of tea watching the world go by. Breakfast was faultless and huge choice. Our first stay here and would definitely book here again.

Partner

10/10

Exceptional

14 Feb 2024

scott

Perfect!

The hotel was amazing, situated in a lovely coastal town, great staff, friendly and helpful. Food was also amazing perfect and great choices. Great town to walk and look around.

Business

8/10

Excellent

07 Feb 2024

Robert

Short and sweet

An overnight stay on a break in Padstow. Great location, good value for money and very helpful staff, especially John who checked us in and sorted a booking glitch. Good size room, comfortable bed and Elemis toiletries. Room and bathroom a little tired but clean. Opted for inclusive breakfast rate and choice was very good as was the food. Very happy to recommend.

Friends_and_family Family

10/10

Exceptional

04 Feb 2024

Lindsey

Beautiful room overlooking harbour. Lovely and clean and modern. Lovely breakfast. Close to everything padstow has to offer.

Leisure Partner

10/10

Exceptional

10 Jan 2024

R N

Perfect

Fantastic! John was super efficient & friendly, both in the bar & on reception. Bedroom was comfortable & warm. Would definitely stay again, highly recommend

Partner

10/10

Exceptional

01 Dec 2023

Crystal

The convenience of being in the heart of Padstow, on the flat and near to the venue where we were dining. There was nothing to dislike about our stay. When the receptionist heard we were celebrating our 50th wedding anniversary they produced two bottles of bubbly for us to celebrate. Very thoughtful and much appreciated.

Leisure Partner

10/10

Exceptional

24 Nov 2023

vicky

Charming people and atmosphere and lovely service

Leisure Family

10/10

Exceptional

24 Sep 2023

Kate

Perfect
Location

Leisure Family

8/10

Excellent

21 Sep 2023

Heather

Best views of Padstow from our bedroom window.
Helpful and friendly staff
Comfortable bed and very clean

Leisure Partner

8/10

Excellent

20 Sep 2023

Natalie

A really enjoyable stay: great location; wonderful view from the room and helpful staff. However parking is a major challenge (it might be helpful for the property to explore reserving spaces in the public car park opposite) and the decor in the room was a little tired.

Leisure Partner

8/10

Excellent

17 Sep 2023

Lyndsey

Lovely place to be based to explore padstow from and the breakfast was very good

Leisure Partner

6/10

Pleasant

16 Sep 2023

Chelsea

Based on how unclean it was I couldn’t recommend this hotel.

Leisure Family

10/10

Exceptional

11 Sep 2023

Orlagh

Great place!

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.

Partner

10/10

Exceptional

09 Sep 2023

Gilbert

Great place in the best location- walk everywhere

This place is amazing with the best views; at least my room had a great view of harbor. You are close to great restaurants, the bike rental place and the beach path! Breweries,restaurants and shopping are at your doorstep, even though it is a quant size town! The staff was great as was breakfast although I only had breakfast 1 day. Only improvement would be ability to open windows a little more but understand it is a safety precaution. I booked another stay in 2024 as I left!

Self

10/10

Exceptional

09 Sep 2023

Christine

Very friendly and helpful staff, fantastic food, huge room with all facilities you'd expect, excellent setting. Can't fault. No parking but plenty of public car park space around. We will stay again!

Leisure Partner

10/10

Exceptional

29 Aug 2023

Sarah

I can't recommend The Old Custom House enough, we had such a lovely stay there, the rooms are so comfortable and the Staff are so friendly