United Kingdom
, Newquay 
Stefani
Ive stayed here a few times.
The rooms are really nice but it's the second time I've stayed out of about 4 times where the linen/towels have not been clean. I came to replace the towels by ultimately had to give up due to needing to leave. The room wasnt ever refreshed for the next night stay.
For the price (I paid about £400 for 2 days) it dosent really ever match up with the service, everything is too much trouble. Ive given it a few chances but there always seems to be so many friction points i think it's better to just pay the little bit extra to stay somewhere like headland where nothing is too much to ask.
I had asked to order ahead in the resturaunt as i was in a meeting until they were almost closed and explained i was driving and would pay for my meals once i got there/ after eating and gave my room number, they insisted i pay over the phone despite being a guest and i had to pull over on the motorway to pay for the food, once i got there it was all in cardboard boxes and not the dinner i had imagined treating my
friend to. Next day I went early to ask for a late checkout to be arranged so i could go to an early meeting 7am visibly in a hurry , the guys started explaining he needs to talk to the manager etc and i asked if he would mind arranging it as i needed to leave to be on time , i later called during the meeting to check it had been arranged and nothing had been organized so this took another chunk of time out of what i had been doing . Pool is pretty.
The rooms are really nice but it's the second time I've stayed out of about 4 times where the linen/towels have not been clean. I came to replace the towels by ultimately had to give up due to needing to leave. The room wasnt ever refreshed for the next night stay.
For the price (I paid about £400 for 2 days) it dosent really ever match up with the service, everything is too much trouble. Ive given it a few chances but there always seems to be so many friction points i think it's better to just pay the little bit extra to stay somewhere like headland where nothing is too much to ask.
I had asked to order ahead in the resturaunt as i was in a meeting until they were almost closed and explained i was driving and would pay for my meals once i got there/ after eating and gave my room number, they insisted i pay over the phone despite being a guest and i had to pull over on the motorway to pay for the food, once i got there it was all in cardboard boxes and not the dinner i had imagined treating my
friend to. Next day I went early to ask for a late checkout to be arranged so i could go to an early meeting 7am visibly in a hurry , the guys started explaining he needs to talk to the manager etc and i asked if he would mind arranging it as i needed to leave to be on time , i later called during the meeting to check it had been arranged and nothing had been organized so this took another chunk of time out of what i had been doing . Pool is pretty.
