Barrowfield

United Kingdom , Newquay
NEWQUAY , Hilgrove Road, 01-may
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50 reviews shown

2/10

Poor

03 Sep 2025

Janice

Awful.

The hotel was awful, dirty. Couldn't have dinner hotel to busy. Breakfast had to be pre ordered, then one breakfast was forgotten. Had to keep asking for items. The poached eggs were rock hard. The whole experience was a nightmare. Found cut dirty toe nails on the bed. cobwebs in the bedroom. Pool area was terrible. Hotel needs a complete refurb. Some photos couldn't be uploaded.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Shakuntala

They didn’t allow us to check in even 5 minutes before we waited hour and minutes the lady is friendly however but other staff are quite rude and they didn’t guide to room which was hard to hard to find because we had to go through the quiet room which doesn’t make sense … the lift wasn’t working too and even then the lift only allowed 4 people.The pool however does not be used by the coach guests that come here so you basically get a private pool. Caution some of the tiles in the pool can cut you!

Leisure Family_with_children

10/10

Exceptional

25 Aug 2025

Joanne

Very clean lovely staff very helpful.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Jasmine

Nice weekend stay in Newquay

We stayed here for the Boardmasters festival and it was ideally located being so close to several beaches and where the buses stopped to take you to Boardmasters. The reception staff were lovely and very welcoming. The hotel could use some updating but it was clean and tidy. We didn't have any shower gel in the bathroom which was a shame but there was a Tesco 2 minutes up the road so we could pick some up. The hotel has huge potential and it is a big hotel with a quiet floor but there were just a few little things that let it down.

Partner

8/10

Excellent

15 Aug 2025

Sandra

Great location and staff. The property could use a little updating, but for the price- I can't complain.

Leisure Family

4/10

Poor

13 Aug 2025

Paul

Lift not working and not being fixed,
Shower very very slow just dribbled out,
Bar only open a couple of hours a day Manager not very helpful other staff excellent.

2/10

Poor

11 Aug 2025

Holly

We booked what was meant to be a relaxing babymoon through Trivago, specifically choosing this hotel because it advertised a pool, entertainment, and a functioning restaurant. Less than 24 hours after booking, we received an email stating the pool was closed, there would be no entertainment, and the restaurant would only be serving breakfast during our stay – all due to the Boardmasters Festival (which we had no interest in and didn’t even know was taking place). This information was not disclosed at the time of booking.
On arrival, we politely asked about the pool and were met with an incredibly rude and patronising response: “You can go to the beach” (despite bad weather), followed by “Do you have a shower in your room? Well, there you go!” and even a sarcastic “I’ll buy you a paddling pool for your room.” This was not only unprofessional, but insulting.
The bar was only open between 3–7pm, leaving nothing to do. The room looked nothing like the photos – stains down the walls, outdated furnishings, and paper-thin walls meaning we heard everything from neighbouring rooms. Instead of the peaceful break we booked, the atmosphere was more like a youth hostel due to the hotel catering to festival-goers. This is not acceptable when you’re 8 months pregnant and in need of rest.
To make matters worse, other guests told us they also felt misled.
The customer service was ultimately the worst we have ever experienced and would caution anyone thinking of staying here!

Leisure Partner

10/10

Exceptional

07 Aug 2025

keegan

Super friendly staff, you get a lot for the great prices. Not too far from the center of all the action.

Leisure Friends

10/10

Exceptional

02 Sep 2024

David

Leisure Friends

6/10

Pleasant

28 Aug 2024

Samantha

The building itself was okay, if not very old fashioned. The pool area was nice but limited to 8 at a time so we had to wait a little while. The room had almost no plug sockets and no WiFi in the rooms which wasn't ideal when signal is poor. Staff were lovely and very helpful when the electricity went out when we got in. Beds were comfortable and overall not bad but limited in what it provides.

Leisure Family_with_children

6/10

Pleasant

26 Aug 2024

Jade

Mediocre at best

Staff were lovely and helpful. BUT….. black mould in the bathroom! Enough to trigger my asthma. Breakfast was cold every day and the coach holiday people were always seen to first! I requested some toast for my little one and never got it. The high chair was disgusting…… mould in the creases! We did not have lunch or dinner at the hotel for this reason.

The pool was nice however!

Friends_and_family Family

2/10

Poor

13 Aug 2024

Jessii

I am so unhappy with my stay here, I feel I have wasted £100. We were down for the night for a wedding made to feel like kids given a wristband we were not allowed to take off or not allowed back in and we had to wear it to a wedding party. We had to leave out key with our belongings in the room which I did not feel comfortable with and other hotels do not do this. They told me by the way night staff wear body cams which them scared me to think what is going on here? The room was old tv was the size of my laptop and the bathroom full of black mold on top the shower which I have a picture of. There was a group outside the entrance right under our window around 2am chatting and laughing which was so so loud we barley slept, you can hear everyone walking up the stairs and every little creak from other rooms. Over all I was so unhappy and out of pocket for this stay I wish I had stayed in my car.

Leisure Partner

6/10

Pleasant

14 Aug 2022

Caroline

Very tired condition. Room not serviced during stay-needed to ask for towels. Beds very uncomfortable. Damp patches on ceiling. Tv did not work

Friends_and_family Family

2/10

Poor

19 Apr 2022

Daniel

Shocking awful

SHOCKING SERVICE WE WAITED 30 mins to seat for breakfast then another 30 mins and no one took our order so we left even tho we paid for breakfast and had to spend more money then expected to find other food. The rooms are old fashaned and light shades dirty then on the Sunday we went for a drink in the bar and there was no service And no one at the reception to ask 30 mins later someone come back and didn’t even apologise. The only good thing about this hotel was the swimming pool.

Partner

4/10

Poor

19 Apr 2022

Gustavo

Room very small, parking facilities very poor, not allowed to have breakfast due to a high number of people, privacy on the room not safe,

2/10

Poor

18 Apr 2022

Cameron

Something unique about the property was the inch of dust on top of the wardrobe and the dead flys, absolutely lovely!

Leisure

4/10

Poor

04 Mar 2022

No one at reception when we tried to check in. keys were given without asking for our identification and meals times not adequately or not at all presented to us. We had to keep guessing things by ourselves and asking around that it felt like we were bothering them? We had to keep chasing after our tails which can be exhausting?

4/10

Poor

06 Sep 2021

Nicola

Never again

Very run down and dirty, except for the pool area. Did not sleep a wink. My son slept on the floor as his mattress on the bunk bed was shaped like a banana/hammock (old and worn). Felt like the people next door and above were with us in our room!! Noise levels the worst I’ve experienced. BUT! The staff were friendly and helpful, not their fault the hotel is in a state.

Friends_and_family Family

2/10

Poor

05 Sep 2021

alex

The room was disgusting and wasnt cleaned from top to bottom. Lights out ,shower gela in the bathroom.wete empty . Hairs in bedding and drawers . Stains on all cabinets and walls .

Leisure Family

4/10

Poor

31 Aug 2021

Marissa

The amenities is very poor..no AC..smell stink in bathroom..the whole time night and day window is open..i'd rather stay in lodge than in hotel like this..i thought its a nice one because its a 5* hotel..its not even 1*..this hotel needs renovation..not recomended sorry

Leisure Family

2/10

Poor

30 Aug 2021

Paul

We left after an hour. The first room was dirty with hair on the floor and coffee stains on the furniture and wallpaper hanging off the wall, but the biggest issue was the mould on the wall. The second room was as bad just no mould. To be fair the guy on reception gave me a refund straight away and kept apologising and said the hotel was due a renovation, but doesn’t excuse how dirty it was.

Leisure Partner

2/10

Poor

28 Aug 2021

Matthew

Don’t stay here!

Booked into a triple room with 2 friends and the booking said 3 single beds, they put a double and a single bed in there! The manager blamed Hotels.com! There was mould on the walls, the bathroom grouting was disgusting and parking is a joke! Very tired place…

Friends_and_family Friends

4/10

Poor

21 Aug 2021

Verified traveler

Dated ans basic

Hotel rooms extreamly basic ans dated, not worth the £200+ a night. The 'communal' ironing room had 4 ironing borads but only 1 iron for the whole hotel.

Business

2/10

Poor

15 Aug 2021

luke

Bad customer service

Tried to contact weeks prior but no reply

4/10

Poor

08 Aug 2021

Disappointing stay.

It’s a very tired hotel. Obviously geared towards coach trips for the older coach party traveller. Shockingly bad breakfast, strange electrics in the room (TV on the lighting circuit powered through a light switch), not that clean in the room. But it was a bed for the night.
It was a relatively late booking… £174 for a twin room, and for that price I expected a whole lot more!

Friends_and_family Friends

2/10

Poor

06 Aug 2021

Ann

Unacceptable level of cleanliness

Upon arrival we were informed we could not check in until 4pm not 3pm as per confirmation. No restaurant or swimming pool available. There was a damp odour in reception. Broken lighting in reception area toilets. After waiting we were given a key to our freshly cleaned room. Hallway, lifts and communal areas appeared dirty cleaning equipment discarded. Fresh towels and bedding deposited on dirty hallway carpets. Our room had what appeared to be laundered bedding but it was stained. Broken cabinet. Previous occupants cup of water. Food crumbs in drawers. Balcony door not able to be locked. Previous occupants towel on dirty chair on balcony. Balcony appeared not to have been cleaned at all. Due all of these points we were unable to stay at this hotel. We secured another hotel and checked out within the first hour

Friends_and_family Family

6/10

Pleasant

31 Jul 2021

martin

2 night holiday stay

Room was quite small but ok for the length of our stay, beds were comfy, it could do with a update, it was clean enough but could of been better, the hotel is a coach holiday hotel so the staff seem to pay more attention to their coach guests than others, breakfast was ok. We definitely paid over the odds for a 2 night stay but this is due to fact that there is very very little availability in Newquay this summer so it’s supply and demand at inflated prices

Friends_and_family Family

10/10

Exceptional

03 Jul 2021

Tracey

Great stay

Nice hotel. Good location to centre and beach. Staff cant do enough and the breakfast is excelliant

Partner

8/10

Excellent

08 Jun 2021

Verified traveler

The reception was very accommodating when we asked if it was possible to stay in a room a bit more so we could shower after an ocean swim, they checked to see if it was booked and it wasn't that night so kindly let us have it a bit longer. Really appreciated. Great location and amazing amazing beaches!

Leisure Family

6/10

Pleasant

06 Jun 2021

STEPHEN

Bedroom windows damaged and locked shut with newspaper stuffed in the gaps. Rusty radiator in bathroom. Old and worn furnishings.

Friends_and_family Family

2/10

Poor

31 May 2021

Verified traveler

I have been travelling around different parts of UK from past many years with my family. I have never had such terrible experience. I strongly recommend that both Expedia and Trivago should remove this Hotel from their listing. Utter waste of money and time. Classing this Hotel \"Three Star\" is a breach of trust.

Leisure Family

2/10

Poor

01 Nov 2020

Mark

Room was too hot with a towel rail that couldn't be turned off.
Hotel smelt musty
Staff never present
Hard bed
Booked 3 bed triple got 1 single 1 double.
Barely any milk and poor cheap coffee
Like a residential home
Badley placed TV
No shower pressure
Toilet roll in dispenser locked so if it got stuck or didn't come out was an issue
No breakfast

Leisure Family_with_children

8/10

Excellent

12 Oct 2020

Sue

Conned

Well I booked this hotel through hotels.com and was pleased 2 pay £50.00 4 bed and breakfast as that is what was advertised. My hubby found the same hotel on booking.com 4 room only at £45.00. So I was happy 2 get the room and breakfast. However when I arrived at the hotel they said we couldn't hv breakfast due 2 covid conditions. So they gave me a receipt 4 £41.00. But hotels.com hv still charged me £50.00 from my account! I look 4ward 2 a £9.00 deposit back 2 my account as breakfast cost me £22.00 elsewhere.

Partner

2/10

Poor

28 Sep 2020

Mark

The bathroom was an absolute disgrace. The door wouldn't shut, the shower door handle was hanging off, the shower door was not on its runners and finally the actual shower was a dribble of water. Rubbish. Went to reception we,re the \"manager\" informed the maintenance man would sort it the next day. He didn't turn up. Avoid this hotel at all costs

Leisure Partner

6/10

Pleasant

28 Sep 2020

Verified traveler

Staff were brilliant, friendly and helpful but the hotel was quite tired looking, in need of good clean. Lift was out of order and we were on 3rd floor. Room and bed very small

Partner

6/10

Pleasant

16 Sep 2020

Natty

Well positioned hotel, close to the beach,but I wouldn't go back here. There was no parking space, I had to find where to park my car. This hotel needs renovation.

Family_with_children

2/10

Poor

15 Sep 2020

Wilson

Shabby dirty & appalling service. Broken toilet which apparently had been reported by previous guest & not mended. Breakfast we had to wait over 20 mins even thought we had an allocated slot whilst they served their coach trip guests firsts before their private guests. Had to ask for milk for our tea, no spoons provided, stirred tea with fork. Asked for orange juice & we were given 1 between us. Car Parking a joke had to find a private road to park in. This property is not worth the money we had to pay.

Leisure Partner

6/10

Pleasant

14 Sep 2020

Lianna

Very Very basic

Cannot fault the staff, very friendly and helpfull. for me the staff were the best bit.
Unfortunatly the rooms are on the tired side and need a little updating. My biggest complaint was that the toilet smelt of urine, this smell also came into the bedroom which was unpleasant.I purchased a candle which just about masked the smell, the shower was fulll of damp also.
I would not spend any more then £40 a night on a room here. The bed was comfortable and the sheets and towels were clean, very basic and only ONE plug in the whole room.

Friends_and_family Friends

4/10

Poor

12 Sep 2020

Steve

Never again

Limited parking, bad smell, coach tourist hotel

Business

4/10

Poor

04 Sep 2020

Darren

Pool Was very nice. Staff working hard with difficult times( Covid). Condition of room was tired, part of door frame missing, if the window was then the bath panel end rattled loudly. One of the beds look to have started collapsing, there was a frosted window between the bathroom and the single bed, this had no blind and you could see through it

Leisure Family

4/10

Poor

02 Sep 2020

Verified traveler

£85 a night? Not worth £20

Aged dirty rooms, damp stains on walls and ceilings, faulty plug sockets. Ladies on check in and out were polite however the gent working the evening/night was not.
By comparison I stayed in a hostel for the2 previous nights that was significantly better in all regards and was half the price

Partner

10/10

Exceptional

27 Aug 2020

Karen

It’s a lovely old fashioned hotel and all the staff are friendly and welcoming

Friends_and_family Family

6/10

Pleasant

26 Aug 2020

Terence

Very worn and tired place. Things broken. Felt dirty. Service good.

Partner

8/10

Excellent

25 Aug 2020

gary

get what u pay for!

Location was good for most amenities but hotel rooms were in need of revamp reasonable value for money

Partner

6/10

Pleasant

21 Aug 2020

Verified traveler

Needs updating

Arrived to be told our room had been \"upgraded\" to a newly refurbished room. This required having to take our luggage upstairs as there was no lift access. Not a good start!
Parking is very limited and it looked like we were lucky to get a space.
The bed was comfy and there was a desk fan which was handy for a comfortable sleep.

The bathroom did not have a lock and the door didn't shut properly. The shower wasn't powerful and had no shelving in it to put your shampoo etc, which was annoying. There were also no hooks in bathroom to hang your towel. There was good lighting in the bathroom though, which I always struggle with in hotels when it comes to doing make-up.
There was also a full length mirror which was a plus.

If you want to use the pool you will need to make sure you book a slot in advance.
Wifi access only in the reception area and this was slow.
Nice location but a 5/10 mins walk to the beach which is down a very steep hill. The beach was lovely but if you're not fit then this climb will be a struggle for you.

Partner

8/10

Excellent

20 Aug 2020

Karen

Location very good for beach and town. Hotel does need updating . Relatively clean public areas . Room very clean. Pool very nice . Very friendly staff. Could be fab with updating of rooms .

Leisure Partner

8/10

Excellent

19 Aug 2020

Adrian

Barrowfield Hotel

Friendly staff,didn’t use the restaurant so cannot comment on the food.
Could do with updating but we would stay there again

Friends_and_family Family

8/10

Excellent

18 Aug 2020

Mohan

Explore North coast

Good spot, close to the sea. Insuff of parking space.

Partner

2/10

Poor

18 Aug 2020

Debbie

1 night too many!!!!

The bed was too small, my husband is 6ft 3, definitely not enough space for 2 people. Our room was literally next to the lift. We woken at 6.30am by people using the lift, they were not quiet, one couple were even arguing!!!
Handed the key into reception when we left, there was no communication from the woman at reception. Very rude.
Will not be staying here again

Partner

6/10

Pleasant

17 Aug 2020

Craig

The hotel was very tired but the staff were lovely

Friends_and_family Family