Newquay Beach Hotel by Sunday

United Kingdom , Newquay
Newquay, 1 Narrowcliff
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100 reviews shown

4/10

Poor

10 Jun 2026

Shannon

The room was unclean and very dirty. Food on the floor, smears on the kettle, and a stained duvet cover and hair on the sheets. They changed my room and the second room was serviced better, but was still dirty. Upholstery is stained, carpets are stained and not recently vacuumed. But since the sheets and towels were clean I stayed one night. It was the same with the hallway and staircases - heavily stained stained and unvacuumed carpets in the stairwells. Stained surfaces on wallpaper, kettles, etc.

Self

8/10

Excellent

09 Jun 2026

Cliff

Stayed for one night as a couple. Surprisingly quiet for Newquay (it was a Sunday night) so thankful for that. Room had everything we needed and was clean. Parking onsite was an extra £10 for the night.
A short walk to most things but overall a good location.

Partner

10/10

Exceptional

28 May 2026

Michael

Nice cheap and cheerful hotel

Self

2/10

Poor

25 May 2026

Michael

Just not very good, reasonable price but not really budget or bargain, Great location next to the train, Great Western beach and Pub, Just not a very good hotel. The single room is tiny with a tiny bed and looks more like a student doss house. No air con, fan doesn't work, no lift to the 3rd floor.
Staff often not available at all, has a chintzy looking restaurant in the front but no idea what or if they serve, so many better places to eat, or stay for that matter.
Tired.

Self

2/10

Poor

22 May 2026

PAULO

Not worth the price

Self

10/10

Exceptional

18 May 2026

Darren

Cosy stay great staff very helpful great views of the beach

2/10

Poor

17 May 2026

Josie

We checked in to the hotel and were taken to our room, the stairs up to the room were filthy with stains and marks all over. We arrived at our room and the member of staff read out the code for our room out loud in the corridor, so anyone that overheard could have had access to our room. We stayed for about 5 minutes before checking straight back out again, as the room was beyond filthy. There were bits of dirt all over the carpet, and the teaspoon that had been left on the side for us to use for tea/coffee had a dried coffee stain on it, so obviously hadn’t been changed over since the last guests.

We booked the room because it was cheap and in a good location, and the reviews seemed good. However, the hotel is awful and I wouldn’t recommend anyone stays here the lack of cleanliness is beyond belief.

Avoid this hotel and don’t be fooled by the positive reviews.

Partner

10/10

Exceptional

15 May 2026

Devlin

Best hotel we've stayed at for ages the guy on reception was really helpful made it a really pleasant relaxing stay really comfortable bed and perfect shower would stay again was worth the money

Partner

10/10

Exceptional

09 May 2026

Casto

Excellent value for the location! Easy access to everything in Newquay.

Self

10/10

Exceptional

04 May 2026

Casto

As always the staff at the OYO Newquay are the reason I regularly stay here. They are very professional and personable, diligently solving any issue a guest may have.

HIGHLY RECOMMENDED!

Self

10/10

Exceptional

26 Apr 2026

Casto

Excellent value for the price!

Self

10/10

Exceptional

24 Apr 2026

Casto

As all ways the staff and accommodations were superb!

Self

6/10

Pleasant

24 Apr 2026

Anne

Great location and Lovely room which has been upgraded and very clean. Heating wasn’t working but there was a heater in the room instead which worked well. Lovely costal & beach views.
Disappointed that the Bar and restaurant were not open and we didn’t have the breakfast so cannot comment on that.
When we arrived one of the fro t windows was smashed which didn’t make the hotel look very appealing and 4 days later when we were leaving it was still like that.
Overall a lovely hotel and I would definitely stay again.

8/10

Excellent

22 Apr 2026

Emma

it was a really nice stay. the room was lovely, marks here and there so needs a bit of reno but apart from that, bed was comfy, the receptionist at the desk was lovely and helpful, even put a cone on my reserved parking :) pleasant stay in the centre !

(shower door wouldn’t close which was frustrating, but that just goes with needs a bit of reno!)

Partner

10/10

Exceptional

20 Apr 2026

Casto

The staff is exceptional! I have come to this hotel many times in the past 30days and have always been received warmly and professionally. Top marks for the location ( 3 minutes walk from Train Station ).

The rooms are very clean and normally have a Smart TV with all the VOD channels.

Self

8/10

Excellent

20 Apr 2026

Alan

Very nice stay

Partner

10/10

Exceptional

16 Apr 2026

Dr. Judith

Situated by the seafront. However their best asset is their people. Warm welcome and polite. Would stay here again. Thank you.

Family_with_children

10/10

Exceptional

11 Apr 2026

Willow

The staff was lovely and very attentive, a really nice man at the front desk. The bathroom was amazing and beautiful, a great shower with a rain shower above and a second shower head below it with amazing pressure. I had a lovely comfortable chair and desk for doing work. The bed was really comfortable, soft pillows and crisp cool sheets. Plenty of storage drawers and wardrobe; a kettle, TV, hairdryer, heater and fan were provided which came in handy. Only very small issue was it could be a little loud occassionally with traffic, the morning recycling truck and roadworks were going outside my window, but overall a good size beautiful room and an excellent stay - would definitely recommend and stay again!

Self

10/10

Exceptional

09 Apr 2026

Luke

Amazing, lovely room and staff so attentive

6/10

Pleasant

06 Apr 2026

Miranda

Great night’s sleep…brilliant view

8/10

Excellent

27 Mar 2026

Shahana

Some areas of the room were either full of dust or dirty. Had old white and brown hairs whilst i have cherry red hair

Furnitures on balcony could be more comfortable and not metal. Also it was really dirty. Mold on pipes glass panes and balcony stained with bird poo and dk what else..

Self

10/10

Exceptional

25 Mar 2026

Mark

Clean

Partner

2/10

Poor

25 Mar 2026

Benjamin

The staff were friendly but that is the only positive, the “restaurant” area smelt like blocked drains so didn’t have breakfast which I had already paid 28ish pound for. the room was cleanish but everything was so dated and worn out, broken window ledges, dirty vanity unit just not worth staying at all

8/10

Excellent

05 Mar 2026

Isla

Lovely hotel, and staff were great!! Clean room, comfy bed!!

Partner

10/10

Exceptional

24 Feb 2026

Raquel

Everything was so good, from location, near restaurant/store, room & service. Fantastic to stay.
Definitely will come back again.

Partner

8/10

Excellent

11 Feb 2026

Charlene

The room was clean and bright. The lighting was very nice. The staff were friendly and helpful. Great location and convenient

Leisure Self

6/10

Pleasant

03 Feb 2026

Bradley

It was ok

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Bryan

Room was very tidy, well equipped. Bathroom was nice decorated. Staff were very friendly and helpful. We will be back again.

8/10

Excellent

08 Jan 2026

Philip

Staff courteous room clean

Business Self

10/10

Exceptional

05 Jan 2026

Victoria

Lovely staff and the room was amazing, great facilities it was a pleasure to stay there

Partner

2/10

Poor

05 Jan 2026

Jonathan

Room was tiny, unclean, coffee cup soiled as were bed sheets, room was unbelievably small and balcony minute. The building was tired and dirty. Definitely think about staying here a little longer if i were you. The neighbourhood is unbelievably bad with an arcade next door and desperation everywhere. Sorry. I like leaving kind reviews but in this case its impossible

Partner

8/10

Excellent

22 Dec 2025

Lisa

Great location , room, value and staff

Leisure Family

6/10

Pleasant

15 Dec 2025

Desmond

No breakfast nor bar service was available on Sunday but apparently was available on Monday 15 December 2025 but the Reception staff didn’t inform us of this.

Health & Safety - the carpet on the stairwell was stained, unsightly & hazardous in places where it was rippled! Also the bedroom carpet was stained & the bath & hand towels were frayed.

There was a noticeable trip step from the foyer on entrance to the restaurant area.

The room which appeared on hotels.com was not a fair representation of the one in which we were allocated.

Reception staff appeared polite & courteous however a car parking reservation was not available on arrival even though it was pre booked.

Partner

10/10

Exceptional

15 Dec 2025

Yamin

The hotel is located near the beach and I enjoyed seeing the sea & beach from my room,
The room is big enough for a solo traveler and it has everything we need .
The staff are very helpful and kind to help my concerns or enquiries through put the stay. I would recommend this hotel to others definitely.

Self

8/10

Excellent

27 Nov 2025

Annette

Staff very helpful loveiy clean room. Great amenities

Self

2/10

Poor

24 Nov 2025

Jim

Freezing cold, had to ask for electric heater. took two hours to find one. Breakfast from 08:00, arrived at 08:45. Two people running the place struggled to understand english. And to top it off the charge was higher than advertised on two rooms i booked. When i asked for a receipt, it was like it was promised to be emailed. when arrived £20 difference on the room cost and VAT. then had to ask for second recept and the same price difference. This is a 2 star hotel. let down by teh Hotel and the Hotels app!

Business

2/10

Poor

31 Oct 2025

Marcus

Hotel looked run down, deluxe rooms would get sone under the trade description act, rooms were cold, keypad entry in to the rooms made mother feel trapped inside, booked for 2 nights and stayed one

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

lesley

The guy on reception was amazing he arrived us early at no extra cost. We didn't have a kettle or hairdryer in our room he got them right away.The hotel restaurant currently only serves breakfast but had a good choice at a reasonable price. Unfortunately we had many electrical problems with our room where the power kept cutting out which was quite inconvenient at times. Theres no window in the bathroom so my 4yr old was really scared when it suddenly went dark. We were told an electrician would look at it the next day at 11am but arrived at 4pm. He had moved our belongings from the bathroom and my daughters toothbrush cover had gone missing which was very bizarre as it had been attached to her toothbrush and was nowhere to be seen.When I tried to ask the electrician if he had seen it he was very rude and mainly ignored me. I asked the housekeeper who had not long arrived to clean our room and she was lovely but didn't speak very good English so didn't understand. I ended up telling the guy on reception that we couldn't find it as my daughter was upset it was missing. We went out and when arrived back he had brought her a brand new one. He also changed us rooms upgrading us to a seaview room. Theres Netflix but you have to sign in your own account to use it. Receptionist is available from 7am-11:59pm!

Leisure Family_with_children

8/10

Excellent

28 Oct 2025

Stephen

Nice room with a great sea view 😍

Leisure Partner

8/10

Excellent

26 Oct 2025

Jannatun

We had a lovely experience

6/10

Pleasant

23 Oct 2025

sarah lisbeth

Hairs all over sheets inside and out

Leisure Family

8/10

Excellent

21 Oct 2025

Susan

I arrived off season when everything was winding down. The staff were friendly and my room excellent with a great view of the sea. Breakfast was a bit slow initially but great after a bit if motivation.

Leisure Self

2/10

Poor

15 Oct 2025

Kathryn

The property is more like a badly run B&B than the 4* hotel it claims to be.
Badly run parking - I had paid for a space, at no point in my stay did my registration plate get taken, I told them the number of the parking bay I’d parked in on check in, I was told it was not the space they had allocated me, they saw my space was being used and said I’d have to move when the car did, but it remained busy my whole stay. Two staff had an argument about which space I should use later that evening.

The bedroom was supposed to be a premium sea view balcony room. It was tiny, decorated with very cheap, tacky furniture and dirty carpets. The windows were so dirty you couldn’t see clearly out of them. There was no hair dryer provided, I had to ask. Only shower gel and conditioner provided but no shampoo.

I used the kettle once. The lid didn’t attach properly, the kettle didn’t switch itself off and kept boiling and when I poured it, I almost scalded my thumb from the steam coming through the badly fitting lid.

The wash basin and tap were the most bizarre thing I’ve ever seen in a hotel bathroom and difficult to know if it was hot or cold.

There was a very low hanging light fitting, meant for very high ceilings or stairwells, by the door to the balcony. The light shades were heavy glass and it was impossible to walk past without banging them, they were head height for a child and could cause a nasty injury if they walked into it.

The only positive was the central location.

Leisure Self

10/10

Exceptional

12 Oct 2025

Sian

We have stayed here before and would stay again, it’s a fair price, more than just clean and tidy room (see more below), in a central location for exploring locally or getting in and out by car, and it has parking. This time we stayed in a room with a sea view balcony, which had a lovely view and was clean, tidy and comfortable but with a modern and homey feel. There was a spare radiator and fan in the room in case of weather change which was a comfort nice to have the choice in our hands. The breakfasts were excellent! My fave was the smashed avo & poached with sourdough toast, closely followed in equal second place by the yoghurt with berries and buckwheat pancakes with bacon & maple syrup! The front of house staff were unfailingly helpful but were a little stretched so not always to be immediately found but possibly this is as we stayed out of season. Two things to give as a heads-up. First, whilst it’s clearly stated in the room, in case you don’t read it immediately like us and as this approach changed since our fist stay there last year, until you ask for cleaning services /fresh towels for your room, you will not get these. Second, and we stayed at the end of Sept/early Oct, and we don’t drink anyway, but in case it’s important to you, the bar was not open during this time. However, there are several bars & cafes within a minute or two’s walk. To end on a good note, the allocated parking was very useful and, at a charge of £10 a day, quite reasonable, in my view.

Friends_and_family Family

2/10

Poor

09 Oct 2025

Viv

I didn't stay
I had to cancel due to unforeseen circumstances

Business

10/10

Exceptional

08 Oct 2025

Adrienne

Stunning beach view.

Leisure Friends

10/10

Exceptional

08 Oct 2025

Debbie

Lovely helpful, friendly staff. So close to the beach. It was amazing. Loved the breakfast. Delicious 😋

Business

8/10

Excellent

29 Sep 2025

Julie

Beautiful Newquay

Great location!
Comfortable & compact single room.
Fab shower and wonderful large bath towel!
Staff were welcoming & helpful.
The room could be improved by the addition of a bedside lamp but otherwise everything was great!

Self

10/10

Exceptional

29 Sep 2025

Michelle

Our room was a garden view, which could be redone!

The room was very clean

Partner

8/10

Excellent

28 Sep 2025

Debra

Very convenient to beach and quite a few dining options.

Leisure Partner

10/10

Exceptional

25 Sep 2025

JOHN

Great staff
Breakfast was very good

Partner

8/10

Excellent

23 Sep 2025

Arron

Comfy Bed. Good Shower. No Complaints

Leisure Self

10/10

Exceptional

23 Sep 2025

Glenn

Wonderful lovely helpful staff, rooms spotless and breakfast superb. Will definitely stay again.

Partner

6/10

Pleasant

22 Sep 2025

Tatiana

The room been clean enough but so tiny. Outside of the room stairs etc were so dirty, not very nice.

10/10

Exceptional

22 Sep 2025

Jennifer

The hotel was very modern and the rooms were lovely.

Breakfast was really nice. The staff were really friendly

The hotel was within a 20minute walk to the town and had some shops near.

Partner

6/10

Pleasant

21 Sep 2025

Lee

Service was poor no room change,so no new towels tea coffee milk toilet rolls when asked was told by the manager that we had to let reception know, even know we put the door sign stating make up the room, will not be going back

Leisure Partner

8/10

Excellent

18 Sep 2025

Gina R

Not pleased

I did not have an ocean view and the room was quite small. The mattress was too worn and soft. Also there were stains on the carpet. The staff were very friendly and responded immediately to questions. Housekeeping was thorough although sometimes leaving the "make my room" notice on the door did not work.

Self

4/10

Poor

16 Sep 2025

Megan

Room was much smaller than photos appeared and had limited amenities for example only one body wash/shampoo/handwash that you had to move between the sink and shower. The bathroom also had dirty cotton pads by the shower. Team did not respond to my request to secure parking and overall felt I would have been more comfortable at the premier inn next door.

Business

6/10

Pleasant

14 Sep 2025

Dorothy

The first floor was very rundown with grubby warn and dangerous carpet in the corridors. Room 15 had a mini wash basin with only a cold water tap. Room 1 had a tiny wash trough as part of the cistern. Both rooms had lumpy beds. Very basic and not worth the money. Would not recommend.

8/10

Excellent

11 Sep 2025

Mark

Great location but parking limited and almost on the road. Friendly manager and room a good size

Partner

10/10

Exceptional

09 Sep 2025

TONY

Ocean Beach Hotel Excellent stay.

The overall stay: The Reception Managers were Excellent especially helpful carrying our Heavy case to the third floor Attic room 23 overlooking a flat roof garden below. The Suite was excellent but the carpet needed to be replaced. The inclusive Breakfast was plentiful and served by happy Staff. Although there was not a lift my wife’s Mobility scooter was carried into reception and carried back to the front of the hotel for my wife to use during the day. We would definitely be happy to stay again.

Partner

4/10

Poor

09 Sep 2025

chanelle

After booking with you I sent a message stating it was my partners Birthday and if the hotel could do something complimentary, it would be much appreciated
When we checked in, the room was standard with no special greeting or anything
The Gentleman at reception said he didn’t receive any email even though I showed him that I received at response from the hotel staff stating that they would accommodate my request. So that was a little disappointing.
The view in the room was facing a wall and carpark when i asked if we could be moved I was told the Hotel was fully booked but it clearly wasn’t.
The bathroom room door was situated right by the end of the bed which made it very awkward to go in and out.

As for the shower,
It was an absolute joke. Upon arrival we wanted a showered after the long drive from London, as soon as we turned the water on the level started raising rapidly and pouring out of the top onto the bathroom floor. My partner went to reception and was told the maintenance man had just finished so they would send someone in the morning. Due to her continuous persistence they then sent someone who cleared the shower but this resulted in us being late for our birthday dinner reservations.
The room (carpet, bed sheets, radiator and window seal) was filthy. The bathroom was also dirty, no place to put a hand towel.
Overall this wasn’t the good stay and we won’t be coming back.

Leisure Partner

6/10

Pleasant

07 Sep 2025

Patrick

Staff and Management were helpful and friendly.
Communal areas which were carpeted needed either cleaning or replaced as they were badly stained. Bedroom furnishings were very basic and garden view left a great deal to be desired.
I have photographed carpets and garden view and will forward to you if so desired. Please advise.

Leisure Partner

2/10

Poor

30 Aug 2025

Corinna

Do not stay here

Advertised as a 4* but it’s a 2 at best. Small beds, clearly not doubles. Small tv. Curtains that don’t fit the walls. No Ingredients to make cocktails. Dirty carpets. Hand wash for shower gel. Never ever again.

Partner

6/10

Pleasant

25 Aug 2025

Karen

The room was spotless and the facilities good, including bottles of water which were a welcome touch. So I was really pleased when I walked in. However this was spoilt by the mattress which was way too soft and uneven which made for an uncomfortable night where eventually I slept across the bottom of the bed. Not good and such a shame. This place is in an excellent location and is smart and welcoming. If you replace mattressses (see other reviews) in some of the rooms it will be excellent.

4/10

Poor

20 Aug 2025

Ruqayyah

The staff were friendly and the hotel being right in front of the beach and walking distance to everything was wonderful. However, the room was the size of a box and is an extremely tight space for more than one person. The bed was old and springy, extremely uncomfortable and painful to try to sleep on. My husband couldn’t sleep the nights we were there and I really struggled with the sounds from the rooms next door or people walking along the corridors.
There’s no soundproofing at all and all the box sized rooms are so close to each other that you can hear everything and be easily disturbed just by somebody opening or closing their doors (which slams really loudly). Despite their wonderful location, I don’t think I’d stay there again or recommend to others.

Leisure Partner

6/10

Pleasant

18 Aug 2025

sandra

How can theycall it a beach hotel. No beach

The breakfast qas cheapesr ingredients for maximum cost.

Self

8/10

Excellent

15 Aug 2025

Sally

Pleasant stay

I had a pleasant stay at the OYO hotel. Room was clean and over looked the sea views. My only criticism would be the doors. A key pad is used to unlock and lock the doors, you could not lock the door manually from the inside. Also these locks were quite noisy so whenever someone on the corridor was unlocking or locking there door you could hear it. For that extra piece of mind I would have liked to have been able to unlock my door from the inside manually rather than relying on an electrical lock.

Self

8/10

Excellent

15 Aug 2025

Alexander

No lift and limited parking, so you need to pre book a car space. Overlooks beach and close to all shops

Leisure Self

10/10

Exceptional

10 Aug 2025

Verified traveler

Great stay, would recommend

Partner

10/10

Exceptional

10 Aug 2025

Mary

Great staff!

The staff were very friendly and helpful, a hard-working team!

Self

10/10

Exceptional

07 Aug 2025

Paul

The hotel staff and manager were so good and nothing was a problem

Leisure Self

10/10

Exceptional

06 Aug 2025

Sukaina

This was a lovely well maintained hotel. We booked the compact sea view with balcony, it was beautiful and had a wonderful view. Highly recommend 👌

Leisure Friends

10/10

Exceptional

04 Aug 2025

Barbara

Very polite staff hotel is clean close to the beach and the city centre.Great breakfast.

Leisure

10/10

Exceptional

02 Aug 2025

Matty

Nice hotel, friendly staff.

4/10

Poor

30 Jul 2025

No where to park. Stood waiting to check in for 20 minutes, could not find any staff, check in worker was on his phone the whole time. lobby felt dirty. Windows at the front of hotel were filthy, our room was dingey, our window looked into an alley behind, full of bins, and pedestrians which were eye level with the window, plenty of on-lookers if youre into that! £100 a night? They'd have to pay me that to stay here again.

Business_and_leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Sadia

It was great stay but only the bed is not so comfortable to sleep,also the window open very little.but everything else was awesome Sam was very helpful and welcoming

Partner

8/10

Excellent

21 Jul 2025

David

Lovely hotel, beautiful decor and furnishings especially the reception, bar and restaurant area.
Staff very friendly and helpful.
We had a standard room, a bit on the small side but very clean. A shame there wasn't a lift facility as I struggle with stairs because of arthritis! Plus steps leading up to hotel entrance. So not suitable for any disability! Lovely area and close to the beach, amenities, restaurants and town centre. Good regular transport facility too!

Leisure Partner

2/10

Poor

11 Jul 2025

Nicolas

Don't gamble with your holidays, stay elsewhere

Stay somewhere else! This has to be the worse customer service I received in years. This hotel cancelled one room, in a two room booking, ten days in advance, throwing their hands in the air and claiming that they've authorised hotels.com to refund me when they didn't. Don't waste your time trying to call them, no one cares in the hotel, or in their customer service line. Neither I nor hotels.com could get an answer from them.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Mark

Really nice helpful staff great location and value for money

2/10

Poor

06 Jul 2025

nick

Dirty and small

The photos make it look 100% better than it is. In reality tiny rooms, substandard uncomfortable beds, filthy showers with mold.

Partner

8/10

Excellent

05 Jul 2025

colin

Room miniscule.

Very clean,excellent staff, breakfast very good .Room was very small for a standard double, god knows what their compact double is like! The shower was excellent, don't think that l have ever seen a square shower that large.

Partner

4/10

Poor

03 Jul 2025

Nicole

The bathroon had sewage smell. We could not stay in it the 3 nights so we had to leave. The staff where friendly. But the room needs care taken to it. Cups where stained. The room has marks all over the walls. Such a shame as the main area down stairs in restaurant and as you go in looks soo nice.

Friends_and_family Family

4/10

Poor

02 Jul 2025

Bethany Jane

Standard rooms are substandard

Uncomfortable beds - mattresses need replacing.
code entry - no way of locking the room whilst inside as others may have code, also not useful if your dyslexic,
mould in bathroom.
Staff that clearly think we’re in the 1950s and chose to only to speak to my boyfriend despite the booking being in my name.

Partner

10/10

Exceptional

29 Jun 2025

DELWYN

Great stay in Newquay.

The hotel location is perfect. On sea front and a few minutes walk into town. The rail station is only minutes away too.
The hotel was quiet. My room,small, but everything was there. I was very comfortable in the room.
I would certainly choose to stay there again. I had a lovely break and enjoyed Newquay very much.

Self

6/10

Pleasant

27 Jun 2025

Duncan

Marking this as a good 3* hotel. The place can feel a little strange, largely because it’s an old place trying to feel new run by a non conventional owner group. There was this problem with the door lock and then I was told the restaurant was shut but they served food to booked parties. If there is parking on property should it really be a £20 p/d extra? Staff were very kind. I’m not sure whether to recommend the place or not.

Leisure

10/10

Exceptional

26 Jun 2025

Rofina

My friend and I stayed 4 nights. The staff went above and beyond to make us feel comfortable and welcome. Breakfast had varied options and was very tasty. Bar staff were friendly.The bathrooms were beautiful and our rooms were very clean and quiet. We were within easy walking distance of plenty of food options, three beaches, Coastal path and public transportation for day trips. I would recommend this hotel to anybody. Rofina (USA) & Ali (UK).

Leisure Friends

10/10

Exceptional

22 Jun 2025

Ann

The hotel is in a great location at the northern end of Newquay's main street, with numerous good restaurants within easy walking distance, and easily accessible parking out the front as well as around the corner from the hotel.

The hotel staff were all very friendly and made us feel welcome. They provided us with a few local recommendations when requested.

Our room was comfortable and well-equipped. Breakfast was very nice, served in the groundfloor bar/restaurant with views across the headlands.

Leisure Friends

8/10

Excellent

19 Jun 2025

Thomas

Great location right across from the beach and a 2 minute walk to downtown. The staff couldn’t be more helpful ans were very friendly and hyper-concerned with our happiness with the stay.

Leisure Partner

6/10

Pleasant

19 Jun 2025

Amy

Very lovely staff and we had luckily booked parking in advance as only about 5 spaces.

Close to Newquay - walkable.

We had booked 2 nights but could only handle staying 1. Our room was by the bins which came in very early and were very noisy. Blinds / curtains didn’t fit the window.

Very small bed and uncomfy pillows.

Partner

10/10

Exceptional

16 Jun 2025

winta

Excellent staff

Leisure Family

2/10

Poor

12 Jun 2025

Alan

Room was very dated and felt dirty, they changed our room to a slightly better one. Overall needs an upgrade.

Partner

10/10

Exceptional

11 Jun 2025

Sadra

Our room was spacious and we had sea-view. It's an excellent hotel for short stays! It's very modern and clean, with a nice rain shower in the bathroom and complimentary water and tea in the room. The staff were very polite and caring; special thanks to Mr. MS for his excellent service.

Leisure Partner

4/10

Poor

08 Jun 2025

Christopher

My corner room was small and slightly grubby. The carpet was stained and dusty in places where the vacuum had not reached. Carpets throughout the hotel were in a similar condition. There was no kettle or phone in my room and no information in the room explaining the hotel or what time meals were.

I got an email from the hotel the day before my travel saying that the dining area and bar were undergoing "renovation" so would not be available during my stay (breakfast was still available). I saw absolutely no sign of any work being done on any part of the hotel during my 7 night stay.

The staff were friendly but seemed disorganised The fire alarm went off twice during my stay but each time it was a false alarm. Nevertheless no evacuation of the building was completed and it was only by passing someone on the stairs that I found out there was not a real fire.

My biggest complaint is the pricing and the apparent rating of the hotel. I would have been far more at ease with the hotel's failings if I had been paying less than the £115 a night it cost me to stay there.

Self

6/10

Pleasant

07 Jun 2025

Nick

Make sure you sort parking before arriving as very limited.
Room was small, but did say when booking.
The bed was to soft but that's just my preference. Booked a room with a balcony which was nice.
Close to places to eat and drink.

Business

8/10

Excellent

05 Jun 2025

nickoas

in the centre easy beach and shops

Leisure Partner

8/10

Excellent

02 Jun 2025

Ashley

Great location

Had three nights in their premium room with balcony and sea view. Double room a little small but everything clean. Was made very welcome at reception. Restaurant and foyer very smart. Breakfast service and food was excellent (up to 11am). Location is easy walking distance to town & beaches. Parking at £8 for 24-hrs.

Partner

6/10

Pleasant

31 May 2025

Mark

Arrived and first issue was parking. It needs to bit a bit more clear on the website about booking parking. It really is limited and I was sent an app that had no instructions . Parking in the area is also limited and off street parking unless you wait till around 7 or 8 at night is ridiculous.
Staff went above and beyond to help and let us in our rooms early which I was grateful for
Rooms are spacious but was warm the day we arrived so stuffy. Beds not that comfortable.
Outside was noisy at night and I noted some undesirable people hanging round later in the evening in the side street and early morning. Nice hotel but let down by lack of parking and local area.

Leisure Family

8/10

Excellent

25 May 2025

Andrew

Great location, kind staff and close to shops beach and activities

Leisure Self

10/10

Exceptional

10 May 2025

ravi

helpful receptionist