Name: Frankie´s Hotel
Address: 4Th Lane Cantonments Rd Oxford St Osu, Accra, 00000, GH

2/10

Poor

25 May 2026

JOSEPH

I booked a deluxe double room and prepaid. When I checked in there was an extremely foul stench coming from the bathroom and into the room. I was told it had something to do with the rain and the drains. It was unbearable, and they gave me a spray but that did nothing as I was spraying every few minutes to the point that the spray ran out. I then was asked to move to another room, but the room I was moved to was the only one available which was a smaller room, and it too had the same foul stench issue. By this point it was late and I was leaving the next day so I could not move to another hotel. This was really really bad and all I got was an apology and an air freshener bottle. Normal customer service would provide a full refund for this experience, because 1) I ended in a room that was smaller and cheaper than what I paid for and 2) the foul stench in both rooms was so bad it was still on my clothes hours after i checked out. I have been a loyal guest at Frankies for years but it looks like I will never stay here again after th is experience.

10/10

Exceptional

13 May 2026

Grace

The staff were extremely helpful. Thank you ever so much.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

LaToya

The staff was awesome and very friendly

Friends_and_family Friends

10/10

Exceptional

08 Jan 2026

Jeanette

An Up all night atmosphere! It was staffed by Great people. Happy New Year 2026!!

Leisure Partner

10/10

Exceptional

04 Jan 2026

Rose A

If you want a no frills space in heart of Osu, then this is a good spot. It is clean the staff is nice, and it is small boutique place. It would be nicer if they upgraded the towels and bed linens. Also, the food at Frankie's is good and apparently, it's the place to be. Had a great stay.

Leisure Self

10/10

Exceptional

24 Dec 2025

Adam

Great hotel and great staff. Hotel is in the center of the Main Street. Clean and comfortable. Would stay again

Leisure Friends

10/10

Exceptional

20 Nov 2025

Fredric

The staff was unbelievably accommodating. Rex at the front desk went above and beyond. His help turned what could have been a disaster into a most pleasurable stay. Thank you Rex.

Business_and_leisure Self

10/10

Exceptional

03 Nov 2025

Angela

Frankie's is right on the high street in Osu, walkable to all of the bars, restaurants and shops on Oxford Street and the surrounding streets. The restaurant is good, breakfast has a huge variety of options, and the meals are really generous so you won't go hungry. There is a little bar and terrace outside, a bakery and ice cream parlour, and a shawarma place out front which is really delicious and always busy - great for a not-so-huge meal that is fresh and tasty. I've been going to Frankie's for years to eat, or get ice cream, or go to the bakery. This is the first time I have stayed there and it was great, the staff are so friendly and helpful.

Leisure Self

8/10

Excellent

25 Aug 2025

Charles

The location couldn't have been better.

Set in the heart of Osu, Frankies was a great bolthole. The rooms were clean, if a little slightly dated, however, in terms of location, comfort and the convenience of the fab restaurant downstairs, I would definitely stay again.

10/10

Exceptional

05 Jul 2025

Adwoa

Their service is perfect

Business_and_leisure Family

6/10

Pleasant

25 Mar 2025

Desmond

Room was not ready when I arrive. Room was barely cleaned. This place is dated and in need of renovations

Leisure Partner

10/10

Exceptional

22 Mar 2025

Brent

Not my last time that I will stay there.

Frankie's is always good. Room is spacious, staff is friendly, clean room and bathroom, comfortable beds, fridge in the room, free airport pickup, enough choice for breakfast and the location in Oxford Street is cool.

Friends_and_family Family

8/10

Excellent

20 Mar 2025

Camalla

The location was great easy acess to many sites around town. Several dining options and the food was good.

10/10

Exceptional

10 Feb 2025

Paul

Very friendly. Always stay here.

Leisure Partner

10/10

Exceptional

01 Feb 2025

David

Excellent friendly hotel

10/10

Exceptional

06 Jan 2025

Abena

Good location, great staff

Self

10/10

Exceptional

14 Dec 2024

Paul

staff was very friendly, rooms are nice. I stayed there a couple times and would stay there again.
restaurant had a wide selection of food.

Leisure Partner

8/10

Excellent

03 Dec 2024

Ahmed Arabi

The place and staff are nice

Business Self

8/10

Excellent

21 Nov 2024

Michael

Nice stay

Nice stay for 2 nights which was enough. Central to lots of shops/bars/restaurants. Also not far from Labadi Beach.
Great cheesecake in the bakery and breakfast was lovely.

Partner

10/10

Exceptional

15 Aug 2024

Paul

Could not turn off lights above bed with out turning off air conditioning. Everything else was great. Staff was great.

Leisure

10/10

Exceptional

27 Jul 2024

Arun

Travelled for business, front desk very helpful when I needed to find equipment for work. Good restaurant built in as well, very happy with stay. Area not the most family-friendly but didn’t feel unsafe. Lots of restsurants nearby and bank downstairs across the street

Business Friends

10/10

Exceptional

17 Jul 2024

Pious

I enjoyed my stay at this property. Everything I needed was within a walking distance. I highly recommend it

Business Self

8/10

Excellent

17 May 2024

Verified traveler

Clean and simple room with all the basics. A little loud with street noises but the staff were helpful and the bed was very comfortable.

Self

10/10

Exceptional

25 Apr 2024

Verified traveler

A HUGE SURPRISE!

Much better than I had expected! The rooms are plush and comfortable, much like a Holiday Inn Express. My room featured a fridge and full tea and coffee facilities, which were provided free of charge. The breakfast is absolutely incredible! The portions are huge and you get to order off the menu to your liking. I ordered the American breakfast, but they are also Lebanese, English, and other options. Centrally located on Oxford Street in the heart of all the action. This is about as close to Western standards of comfort that it gets in West Africa, so enjoy every minute of this place

Self

8/10

Excellent

10 Apr 2024

Richard

I loved my lodging here.

Leisure Self

8/10

Excellent

02 Apr 2024

Richard

Cleanliness. Loved the breakfast option. The access to restuarants and a supermarket

Leisure Self

10/10

Exceptional

31 Mar 2024

Lucy

Perfect hotel to enjoy Accra

Fantastic place to stay - lively location for experiencing Accra, and all the staff were so friendly and helpful

Self

10/10

Exceptional

12 Mar 2024

Ralston

Very safe and the stuff workers are very kind and very helpful ,im very serious about this hotel .🙏🙏🙏🙏

10/10

Exceptional

14 Dec 2023

Laura

Beautiful and clean room. Air conditioning working no issues with facilities. Friendly reception staff

Business_and_leisure Self

10/10

Exceptional

12 Oct 2023

John

The property was located close to things I wanted to see and visit. The property was near many night clubs, bars, lounges, and restaurants. There were many street vendors available for artifacts to buy. The room had a safe and small refrigerator. I was comfortable when in my room.

Business_and_leisure Self

10/10

Exceptional

27 Aug 2023

jonathan Abetey

Hjjehhjj

2/10

Poor

06 Jul 2023

Samuel

Very stinking room. Also gave me a room with twin size bed instead of queen size that I paid for.

Business Self

6/10

Pleasant

02 Apr 2023

Dagria

The location was great for our activities and staff were nice and friendly . The downside for us there is no lobby or comfortable area to sit for long period . We checked in late after 12oclk at night and had a late flight back we were charge for late checkout with no options. It was either we sit on the tough metal chairs in the restaurant or in scorching sun. Just saying if you have a late evening flight back its not the place to stay.

Leisure Friends

8/10

Excellent

20 Mar 2023

Paul

Great breakfast and food was very good

Business Friends

8/10

Excellent

07 Mar 2023

Tara

y

8/10

Excellent

13 Feb 2023

Marcelo

Good for quick stays

Decent place, simple but clean, in the middle of Oxford St. Well insulated to avoid the noise.

Self

10/10

Exceptional

05 Feb 2023

Marie Paule

I recently stayed at Frankie's Hotel and I have to say, it was a fantastic experience from start to finish. The property is well-maintained and modern, with comfortable room's I needed during my stay. The staff were incredibly friendly and helpful, always going above and beyond to make sure I was comfortable and had everything I needed. One of the highlights of my stay was the delicious breakfast offered each morning, with a wide selection of hot and cold options that were sure to please everyone. The location of the hotel is also excellent, with easy access to public transportation and plenty of nearby restaurants and shops to explore. Overall, I highly recommend Frankie's Hotel to anyone looking for a comfortable, convenient, and enjoyable stay. Whether you're traveling for business or pleasure, this property will definitely exceed your expectations. Thank you for a wonderful stay!

Leisure Family

10/10

Exceptional

21 Jan 2023

Andrew

Ideal location. Close to many good spots. Good pleasant staff. Breakfast is good.

Leisure

10/10

Exceptional

17 Jan 2023

Marie Paule

Le personnel de la réception est très serviable, en particulier Kwame, il était très bien informé et gentil. Tout était au point. J'ai vraiment adoré l'hôtel et ce fut une très belle expérience. J'y retournerai sûrement quand je viendrai au Ghana.. merci à l'hôtel de Frankie

Business_and_leisure Family

10/10

Exceptional

07 Jan 2023

Michael

Great deal for the hotel

Leisure Partner

10/10

Exceptional

11 Dec 2022

Anwar

One of the best in Accra

It’s always a pleasure staying here!The staffs are amazing

Friends_and_family Family

10/10

Exceptional

09 Aug 2022

Andrew

Very warm staff and very helpful. Please was CLEAN!Totally love the time there

Leisure Friends

10/10

Exceptional

30 May 2022

Monica

Great Hotel/Awesome Staff

The staff at Frankie's are warm, friendly, welcoming, professional and courteous. It will be my hotel of choice when I return. The restaurant food was awesome and included a large variety of food choices. The staff there was awesome as well.
It is in the heart of everything with shopping, drugstore, eateries & supermarket within walking distance.

Friends_and_family Friends

8/10

Excellent

16 May 2022

Margaret

My stay was pleasant, the staff were friendly, the rooms fairly clean. The food was very good. I also love the location of the hotel, everything is within reach, i.e banks, shopping, restaurants.

Business

4/10

Poor

02 Apr 2022

Georgia

The noise from the air conditioner unit kept us up all night. To stop it, we then had to turn the air conditioner off, which affected the comfort in the room - Not good

Partner

2/10

Poor

09 Feb 2022

Christopher

We booked to stay at the property for 9 days and checked out after three. When we arrived, we realised that the rooms we had booked had no windows - so we upgraded to the \"premium rooms\". I've summarised our experience below:

1. The A/C didn't work.

2. The shower didn't drain properly in one of the rooms. The shower tray filled up with water and black 'bits' emerged from the plughole. We asked three times for the issue to be fixed, but to no avail.

3. The windows on the stairwell up to the top floor are incredibly dangerous. They open in a way that would make it possible for an adult to fall out, two storeys up.

After several requests to the hotel staff to fix the shower and A/C did not result in the issues being resolved, we left the hotel. We asked for a refund for the days we would not be staying at the hotel. We were told by the hotel staff that we would get a refund in due course via Expedia, but it turned out to be a lie. We sent pictures of the issues to expedia, but they did nothing.

This hotel is awful - avoid like the plague.

Business

8/10

Excellent

10 Jan 2022

Nkiruka

I loved the shower head and the comfortable bed! 😊

Business_and_leisure Self

8/10

Excellent

10 Jan 2022

Verified traveler

Solid Hotel - AMAZING RESTAURANT

Frankie’s is a solid hotel for the price and location. It’s in the middle of the hustle and bustle of Osu so it can get loud at night but in a lively way. The restaurant was surprisingly PHENOMENAL! From the local meals to the international meals - everything was SO GOOD.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2022

Adu-Sade

I loved the breakfast options as well as the ice cream. Also the walking distance of the hotel to shopping, clubs, banks and other restaurants was ideal/convenient . Staff was super friendly and helpful. Would definitely come back again.

Leisure Family_with_children

8/10

Excellent

09 Dec 2021

Nina

It is in a great location convenient to everything. The rooms aren't 5 star but are clean, roomy and has the basics one would need on a triip.

Business_and_leisure Partner

10/10

Exceptional

03 Dec 2021

tod

Location was perfect...their greatest asset was their staff....the entire front office personnel was great...my first impression was that they must have gone through some type of extraordinary customer service training that is until I met the front office supervisor (REX) and realize that they all just follow the lead of their supervisor...willing to bet that Rex will be the next general manager at the location and Sika the next front office supervisor...keep up the good work gentlemen...life is beautiful...

Leisure Family

10/10

Exceptional

22 Nov 2021

walker

The hotel are Nice

Business

10/10

Exceptional

26 Oct 2021

Sam

all things was great

Business Self

10/10

Exceptional

19 Sep 2021

Stephenye

I loved that the hotel was right in the middle of everything. Easy to get to different places on foot. I loved the modern feel of the place surrounded by the authenticity of Accra. I loved that it was affordable and had amenities that were helpful such as room service, laundry services. I also loved that the staff was so helpful and friendly.

Leisure Self

8/10

Excellent

23 Aug 2021

Amit

Value for money . Easy access to everything

Business Self

2/10

Poor

29 Jul 2021

Darren

Not to be trusted!!!!!!!

CROOKS!!!! Via this site I booked and paid for a triple room of three adults. Upon arrival, manager Rex told me the hotel does not have triple room. How is that possible when you are the once keeping up with what inventory is displayed on the site. In the USA, since the hotel was not sold out an additional room at no charge would have been provided and the workers fix problem online so it never happens again. Not so with Rex, he wanted me to pay for another room and when i refused wished me a goodnight without a refund. Needless to say that credit card charge will be disputed!

Friends_and_family Friends

8/10

Excellent

14 Apr 2021

Joseph

Easy

Easy, central place

Business

2/10

Poor

07 Mar 2021

Samuel

Not coming back

The furniture was very dirty with satins in the cushions. The bed linen had blood stains on it.

Friends_and_family Family

10/10

Exceptional

19 Feb 2021

Verified traveler

Good but the room had a funny smell and the bed was a bit shorter than expected .

Business Self

10/10

Exceptional

03 Jan 2021

Verified traveler

This hotel is located on Oxford Street in Osu which is the center for entertainment, food, and shopping!
The hotel itself is very welcoming, clean, and modern. The staff are very friendly and accommodating. Kudos to the management for maintaining a well trained team. The food and service is very good. I've stayed at several hotels in Accra and this by far was my best experience. I highly recommend Frankie's!!!

Leisure Partner

10/10

Exceptional

03 Jan 2021

Verified traveler

We had a great time during our stay. We came for New Year's Eve for a few days. Our stay was absolutely fantastic! The hotel it self, the staff, and the food were all excellent and qay above standard for most hotels in Accra that I have personally stayed. I will definitely return and highly recommend Frankie's if you are looking for a great hotel/food option in Osu/Accra. I want to thank the staff and management for providing my wife and I an excellent getaway.

Leisure Partner

4/10

Poor

13 Nov 2019

Verified traveler

Fake place, toilet leakage and no one to support.
No car parking
When you come out of hotel, goons surrounds you asking money

Business Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

I love staying at Frankies hotel. The staff is so understanding and helpful. I stay here evey time I visit Accra.

Friends_and_family Family

2/10

Poor

02 Aug 2019

Verified traveler

I liked the location of the property and the food from their restaurant was delicious

Leisure Self

8/10

Excellent

23 Jul 2019

Verified traveler

I like the location, the morning breakfast and the restaurant at the hotel. The room seemed a bit run down since the last time I stayed there. I was also disappointed that they didn’t have a hair dryer to use when the other hotels I’ve stayed at in Ghana all have.

Friends_and_family Family

6/10

Pleasant

19 Jul 2019

Verified traveler

The property is at a good location with easy connectivity to work place and restaurants.

Business Self

10/10

Exceptional

12 Jul 2019

Verified traveler

Nice place. Well located. Just be aware that there is no elevator just stairs.

Leisure Partner

10/10

Exceptional

29 Dec 2018

Leon P

Solo trip to Accra

Well placed hotel with a popular local restaurant attached. Feee airport pick up and always helpful with any questions. Lots of good affordable food places near by as well.

10/10

Exceptional

29 Apr 2018

Claire

Easily best place in Accra

Efficient check-in, massive room, helpful staff. Take me back!

8/10

Excellent

20 Apr 2018

Verified traveler

Nice

So far so Great.
the location is a pretty amazing environment .
Will come back again

6/10

Pleasant

11 Feb 2018

Verified traveler

Customers feedback should result in solutions

The room air conditioner was leaking with water over major portion of the room. The staff inspite of complaining did not change the rooms. Again the same problem on the 2nd night the air conditioner was leaking. Disappointed the staffs response.

10/10

Exceptional

21 Nov 2017

Jordan

Good place

Excellent front desk staff- top notch! Great location in the heart of town

8/10

Excellent

16 Oct 2017

Verified traveler

The only thing i didnt like was that i didnt get my free breakfast with my room like i was suppose to.

Family

4/10

Poor

12 Oct 2017

james

The place is too small

I couldn’t believe for the 1st time they said the breakfast is not included in my booking and I got to pay for the breakfast,the food wasn’t nice terrible

10/10

Exceptional

07 Oct 2017

Chintan

My preferred option to stay

One of the best options to stay around