Name: Regent Guest House Burnley
Address: 5 Albert Street, Burnley, BB11 3DB, GB

4/10

Poor

09 Nov 2025

Muhammad

Overall it was not a good place to stay

2/10

Poor

28 Aug 2025

Dan

This property is not as advertised. The room I was given had been repainted a dark grey - I'm guessing to hide mould based on other reviews. They had also taken out all the furniture shown and replaced it with much cheaper alternatives, with the bedding provided a children's guinea pig pattern. The bathroom is about two foot square in size. The area also feels unsafe - I saw one argument upon getting out my car and heard another once inside. The landing has CCTV all over it, making me feel further unsafe, especially as it's keycode entry rather than individual keys. All this taken into account, I refused to stay there, and asked for a refund as I wanted to stay somewhere else. They told me to apply for a refund through Expedia, which I did, however the host is now saying they are refusing to do so. Stay at the Premier Inn down the road instead, for an extra £30 its worth it.

4/10

Poor

12 Aug 2025

Verified traveler

Do NOT stay here.

We couldn't find the hotel. The street name wasn't recognised by the satnav. Neither was the postcode. We rang them for instructions and the person we spoke to was quite rude. When we arrived, the person who greeted us was also very rude. The room was very sparse. NOTHING like the pictures. The towels provided were tiny and one was stained. The hand-wash was watered down so much it could hardly be called soap. Bedding was very worn and the sheet had blood on it. If it hadn't been nonrefundable, we would have cancelled the booking.

Partner

2/10

Poor

04 Aug 2025

Mohammad

The hygiene was the worst and the cleanliness was terrible. I would never recommend going there.

Leisure Family

4/10

Poor

20 Jun 2025

Graham

Unsafe, despite security grills, someone tried getting in my room about 3am

Business

2/10

Poor

31 May 2025

Craig

The dirtiest scruffiest place I've ever stopped & I've stopped in a few.. Do not DO NOT believe the pictures Ud be better off sleeping on a park bench!!

Self

2/10

Poor

27 May 2025

Izzy

unlocking the door with the palm of the hand. didn’t like anything else

Business

4/10

Poor

20 Mar 2025

Maria

I made a reservation without looking into the reviews. When I arrived and saw it from the outside, the area, the building, the curtains… it felt unsafe. Only then I looked at the reviews and ended up reserving at Holiday Inn Express which was just 10mins away.
Just want to make clear that I did not even go inside.

Leisure Pet

2/10

Poor

22 Oct 2023

Damien

Literally walked in to a junkie sat on the floor rattling

2/10

Poor

16 Oct 2023

Shaun

SAVE YOUR MONEY!!! Robbery!

Well I’ve stayed in some pretty cheap £50 hotels but my god this place either needs an insurance job doing on it or shutting the place down immediately!! Absolutely disgusting isn’t the word! Drunk people on corridor till 2 o clock in the morning blasting music, drunk people arguing outside in the smoking area threatening the staff member, then 6am people bringing stuff up off there throat for about half an hour in the shared bathroom, walls are like paper also, and 8am hits and the music of a speaker starts blasting the building down again! Tried sticking me in a room where the tv had been stolen a few days before and a cuboard with no draws in the Cuboard.. please stay in your car than waste money on this place I am not over exaggerating when I say this place is disgusting the pillows stink and I tried to sleep with my coat over my pillow, I believe they house homeless people there also which isn’t a problem but the type of people they do house there are a massive problem! I don’t know how I try and get a refund back probably won’t, the building looks like your about to enter a jail with black bars and about 20cctv cameras around the building.

Business

2/10

Poor

16 Dec 2020

Mark

Was not the best of stays for what I paid. Brace yourself for loud noises at night.

Business

2/10

Poor

10 Mar 2020

Verified traveler

The place is rotten to put it mildly it’s more of a student doss house than a guest w

Friends_and_family Partner

8/10

Excellent

08 Mar 2020

Verified traveler

Room clean and tidy. Comfy bed. Nicola accomodated an early check in for me too.

Leisure Friends

10/10

Exceptional

28 Jan 2020

Caitlin

Would recommend

You get what you pay for, the room was clean, bed was comfortable, the en-suite was a good size with a powerful shower.
The facilities offered were brilliant with the kitchen being very clean and neat.
Nicola couldn’t have been any more helpful throughout our stay. Will stay again soon.

Partner

2/10

Poor

21 Jan 2020

Verified traveler

Very poor

Awful place couldn’t even find find a way in the door- in a rough part of town with very basic facilities. I paid a lot for the room- I’ll never be back!

Self

8/10

Excellent

28 Dec 2019

Verified traveler

Comfortable

Comfortable stay and clean

Business

6/10

Pleasant

27 Dec 2019

Verified traveler

The other guests were shocking. The noise they made is unbelievable! Really loud music and shouting and things would have ruined my experience if it weren't just for needing an escape

Leisure Self

2/10

Poor

15 Dec 2019

GRAHAM

The \"The PITS\" Guest House

It was dark when I was trying to find the property, when it's described as a guest house you would think a sign for the guest house would be lit up. The location of the property was in the backstreets of an area that I would describe as the pits . With no lit up sign for the guest house I simply couldn't find it in the dark. When I did find it I couldn't find anywhere to park my car . When I did find a place to park I didn't feel safe walking to the guest house which is one door. I was looking for a building lit up showing the name of the guest house, when in fact I was looking for one door. Disgraceful. !!!!!! When I did get to the said sport to get in the building I couldn't , I didn't get in the building because of the electronic number combination lock would not let me in. I carried out the instructions given to open the electronic key pad several times correctly but the lock would not let me in. !!!!!!!!!!!!!!! I couldn't enjoy my visit in Burnley as I couldn't have dinner with a bottle of wine. I simply gave the joke guest house up and drive home . With no refunds once you have booked and paid , which I had. Avoid Avoid Avoid !!!!!!! this guest house and location. The back streets of an area I could only describe as \"The \"PITS\"

Self

4/10

Poor

14 Oct 2019

Philip

Soaked in the rain

They were not prepared for my visit.
I arrived at about 19:15 and was left waiting in the cold rain outside before being let in

Friends_and_family Friends

2/10

Poor

07 Oct 2019

Verified traveler