Zuri Hotel

10/10

Exceptional

22 Apr 2026

Jose Ernie

Friendly staff

Partner

8/10

Excellent

18 Apr 2026

FRANCIS

Staff very helpful

Partner

10/10

Exceptional

13 Apr 2026

carmelo

My second time staying at this hotel and break fast did not disappoint.Room was clean and quiet. Staff are nice, over-all, my stay was great and will definitely stay here again next time.

10/10

Exceptional

11 Apr 2026

Jeric

The rooms were nice and clean the staff were very helpful and friendly

Partner

6/10

Pleasant

07 Apr 2026

Grace

No signs leading to SM mall. Sidewalk is not appropriate bc it has a tight curve among cars. There is a proper walkway but there is no signage and no way a guest could find it.
There was a minor earthquake and floor was swaying. There were no alerts or warnings for guests on upper floors. None of the staff were aware.

10/10

Exceptional

03 Apr 2026

May

Excellent food

Family

10/10

Exceptional

02 Apr 2026

Luis

Nice location? Friendly staff, great amenities

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Jennine

My go to hotel if I’m in Iloilo City. Friendly staff, clean room, they have good food and very affordable. And to top it all so close to SMCT!

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Gia

Amazing staff. Love the breakfast buffet. Perfect location. Will gladly stay again.

Family_with_children

10/10

Exceptional

26 Mar 2026

Emily

It was awesome. Satff are kind and amenities are all ok.Definitely we will be back.

10/10

Exceptional

25 Mar 2026

Spurlin

zuri is our home away from home! When we travel to Iloilo we always stay in Zuri, unless if it's sold out. We wanted to stay there this 26th and 27th but they were sold out, so we have to pick another hotel! We're pissed off!

Family_with_children

10/10

Exceptional

23 Mar 2026

Charles

Yes

Family

10/10

Exceptional

23 Mar 2026

Chuck

Yes

Family

8/10

Excellent

19 Mar 2026

Jose

The room was great and clean. We booked for 4 people, but we were only given 2 towels. The internet is also not working well, which is a problem to us who have to work online while traveling.

Family

8/10

Excellent

18 Mar 2026

Josephine

The Zuri Hotel is located near SM mall, which was a plus as we went there for food, shopping, groceries, haircuts. We were placed on the third floor, which was right above their event center, and unfortunately, they had an event on the first night that we stayed there which was very loud and where you can feel the vibration from the music. Now having just traveled 30+ hours, we expected to have a good night sleep but unfortunately that did not happen. The breakfast buffet was plentiful and the food tasted good. The rooftop swimming pool was very busy with many children and even in their warm tub. The kids were playing so just note if you expect to have a quiet time with adults this is not the place. The staff was friendly and courteous, and very helpful. Shout out to the Concierge who gave us the direction to go to the fish port in Iloilo, which was a lot of fun. I would probably stay here again, but request a high Flor next time.

10/10

Exceptional

16 Mar 2026

Vanita

All the staffs are excellent-Roen, Riv, Ronnie,Tomas, and all the team! I love staying here especially the my breakfast

Partner

10/10

Exceptional

10 Mar 2026

Tina

Wide variety of breakfast, with menu changes daily. Clean, comfy. Pool is enjoyable. Awesome staff! Everyone is polite and all smiles. Great hotel rate. Centrally located. Walkable, next to our favorite mall.

Family_with_children

4/10

Poor

03 Mar 2026

Levi

Noisy at night especially on the weekends due loud music of a nearby karaoke bar, band. They'll provide an ear plugs but not effective
If you want to have a peaceful and quiet nights, this is not the right place.

10/10

Exceptional

02 Mar 2026

Cecile

Easy access to SM

Friends

10/10

Exceptional

24 Feb 2026

Jaridom

Very clean room and facilities. Excellent staff service.

Partner

10/10

Exceptional

23 Feb 2026

Madelene

Room was clean and amenities were good. The best part was the excellent array of food for breakfast. I have traveled a lot to different countries and I have enjoyed breakfast at Suri. Also, it was only a few steps to the Shopping Center, very convenient.

Family

6/10

Pleasant

22 Feb 2026

Antonio

Supervisor needs to inspect room thoroughly prior arrival of the guest

Friends_and_family Family

2/10

Poor

22 Feb 2026

Melodie

Room- there were cockroaches inside the room and one of our friend was bitten. They tried to spray some bug spray. It didn’t help, because the next day, we saw more.
Amenities- when we went to the gym, there’s no sanitizer, towels or cleaning supplies.
Lobby- smells bad

Family

2/10

Poor

19 Feb 2026

ronald

Smelled like mold, we ended up leaving immediately after check in and booking another hotel

10/10

Exceptional

16 Feb 2026

Robert Francis

Comfortable room and the staff were phenomenal especially Ronnie, JJ and Robert… breakfast is great

Business_and_leisure Family

10/10

Exceptional

16 Feb 2026

Brandt

Great hotel. Well organized and clean. Plenty of amenties. The room was spotless and had no issues. Staff is great and very professional.

Only thing I would comment on staff-wise is that they are so professional that it almost comes off as robotic versus personable. I know that's not on them and moreso probably due to the policy they have to abide by. I would suggest a more personable touch though but also, that's just my personal opinion and the experience may be drastically different for others.

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Ana liza

yes

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

Ana liza

very nice hotel. Love the food there too!

Business_and_leisure Family

8/10

Excellent

04 Feb 2026

Mara

Breakfast was excellent, room and amenities very good. I would have given a 5 but we got a false alert call saying that we will be fined P5K for smoking which we didn’t. Turns out the operator made an error. Terrible error. Unacceptable!

Leisure Family

8/10

Excellent

04 Feb 2026

Jack

Room clean, slightly worn down but staff were great

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Jana Kyla

Nice staff, nice buffet breakfast

Business_and_leisure Family

8/10

Excellent

03 Feb 2026

Mark

Nice staff members, very good buffet breakfast choices

Business_and_leisure Family

10/10

Exceptional

31 Jan 2026

Rose Marie

The breakfast was excellent, the staff were really nice

8/10

Excellent

29 Jan 2026

FRANCIS

Room was good. Staff very good. Breakfast not as good in last 3 years. Stayed here every year in the past 3 years.Quality of food going down. Its under stood everything needs to be cost effective. Maybe quantity needs to be reduced and offer alternatives to maintain quality. Should be examined as option.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Liza

Big clean room and orderly. Breakfast was superb and excellent location! Staff were accommodating. Made my stay pleasant and very well exciting! Will stay here again if the opportunity arise!

Leisure Self

8/10

Excellent

27 Jan 2026

Mara

Everything was excellent except for the toilet that did not flush properly. Had maintenance fix it twice but still wouldn’t flush properly…had to flush 2-3 times.
Buffet breakfast was superb and one of the best hotel buffet breakfasts with exceptional Filipino and local dishes.

Leisure Family

10/10

Exceptional

26 Jan 2026

Williamclay

We will be booking again !

Business_and_leisure Friends

10/10

Exceptional

18 Jan 2026

Geraldine

Friendly staff, clean and spacious room, great for families with young children. We enjoyed the buffet breakfast .

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Dina

Yes

10/10

Exceptional

12 Jan 2026

jane moulynn

Breakfast is great we enjoyed it

Leisure Family

10/10

Exceptional

11 Jan 2026

Victor Mike

Our stay in Zuri was short but excellent! Zuri exceeded my expectations!

Partner

6/10

Pleasant

08 Jan 2026

Rowena

Rooms were not properly made, with hairs and blood stained on the bed.. disgusting.. Staff were very nice. Breakfast selection was good but there’s always a long line…limited amenities in the room…

Leisure Family

8/10

Excellent

05 Jan 2026

Diona

Everything was ok. From reception to the cleanliness of the room.

10/10

Exceptional

04 Jan 2026

rona Herradura

Helpful staff

Leisure Family

10/10

Exceptional

02 Jan 2026

carmelo

Lots of options to choose from breakfast buffett.Staff are friendly and helpful.Will definitely stay here again in the future.

Leisure Family

10/10

Exceptional

28 Dec 2025

Dana

Good buffet breakfast! It can be a little loud due to its proximity to the highway but they offer earmuffs you could use.

Leisure Family

10/10

Exceptional

27 Dec 2025

Jocelyn

Everything is excellent. Truly enjoyed staying there. We’ll come back again. Thank you!

Friends_and_family Family

8/10

Excellent

22 Dec 2025

May Angeline

friendly staff

Leisure Family

10/10

Exceptional

16 Dec 2025

Virginette

.

10/10

Exceptional

15 Dec 2025

Rodrigo

Good

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Stephanie

Yes

Leisure Family

10/10

Exceptional

26 Nov 2025

John

The staff is very friendly and the rooms are wonderful.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

cherry

Rooms are sportless. All staff were kind, curteous and welcoming.

Leisure Family

10/10

Exceptional

11 Nov 2025

Alexandra

Breakfast and amenities were great! Staff was kind & helpful. The building behind the hotel plays veryyy loud music until late but the hotel provides complementary earplugs!

Leisure Self

10/10

Exceptional

10 Nov 2025

Jessa Mae

Okey

8/10

Excellent

02 Nov 2025

Ma Socorro

Clean room

Self

10/10

Exceptional

20 Oct 2025

Hadji Bobby

Very close to the mall its so convenient

Leisure Family

10/10

Exceptional

20 Oct 2025

Gregory

Always great

Leisure Family_with_children

8/10

Excellent

17 Oct 2025

Hian Ngo

Helpful staff n convenient location.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Patrick Alejandro

Room is very clean. Like a 5 star!

Leisure Friends

10/10

Exceptional

13 Sep 2025

Geraldine

Loved this hotel. I booked here every time I went to the Philippines. Breakfast buffet is the best and they have everything from gym, to a pool to laundry. Thank you.

Leisure Family

10/10

Exceptional

01 Sep 2025

Terry

Nice property, clean room, comfortable. The staff was very helpful and nice. Overall, a good stay, and I would stay there again.

Business_and_leisure Self

10/10

Exceptional

30 Aug 2025

Spurlin

I loved that its right next door to the SM Mall! Plenty of shopping and foods! Plus their restaurant is banging! I love their all you can eat buffet! Their hot showers are very relaxing. We like it so much, we got a membership there! They have a pool on the top floor! The views are excellent.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Sybel

Everything was good during our stay; however, during breakfast, we had to fall in line. There were a lot of people dining, and we weren’t sure if they were hotel guests or walk-in clients.

Leisure Family

10/10

Exceptional

17 Aug 2025

Victoria

I love the family room

Leisure

10/10

Exceptional

14 Aug 2025

Delia

Excellent. Thank you.

10/10

Exceptional

08 Aug 2025

Fairy dee

Great staffs and great breakfast

Partner

10/10

Exceptional

07 Aug 2025

David

Everything was good, the staff was awesome

10/10

Exceptional

04 Aug 2025

vinton

Parking area is congested during events held there. Breakfast is awesome, everyday is a different and delicious variety. Staff are attentive and location is a walk away from many food restaurants and the mall is near by.

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

Denis

Staff experience

Leisure Self

10/10

Exceptional

30 Jul 2025

EDGAR

Air conditioning in the room was kind of warm in early mornings.

10/10

Exceptional

30 Jul 2025

EDGAR

Food was excellent, one comment, aircondition was kind of warm at night (early morning)

Leisure Self

10/10

Exceptional

21 Jul 2025

Denis

Staff excellence ,cleanliness, good food ,

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

Simon Lee

Spacious rooms. Comfy bed. Great view.

8/10

Excellent

13 Jul 2025

Robert

Many pros & many cons. Most of the hotel staff was exceptional - the front door has a few that need retraining, but most were very accommodating.
Room had these issues: toilet water pressure was inadequate, had to use water in trash can to complete the flush. Desk chair had broken arm handle - hotel removed it when I complained that it was dangerous. But they did not replace it. Wardrobe door is too low to floor - it will hurt toes if you’re not conscious of this.

The front desk was extremely pleasant. The restaurant offers a very nice breakfast buffet. Yet we ate elsewhere for other meals.
Our room was on the 9th floor in corner and Sat night music from outdoor bar blasted well past 1am.
Overall it was a “Good” not the “Excellent” that was on Expedia.

Leisure Partner

8/10

Excellent

12 Jul 2025

Jeric

Rooftop pool was excellent but the gym is mediocre at best Very much accessible to SM city which is a plus but walking there you have to go through a small area of mini slums with small businesses that looked like without permits to conduct their operations by the road.

10/10

Exceptional

24 Jun 2025

Karen

I have stayed at this place several times, and I always love the overall service.

Leisure Self

6/10

Pleasant

17 Jun 2025

Jhett

I like the quiet and fast elevators.

Business_and_leisure Self

10/10

Exceptional

17 Jun 2025

Rene

friendly staff! Accessible to the mall!

10/10

Exceptional

11 Jun 2025

Manuel

Nice place good costumer service.

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Mark

We stayed at the zuri for 12 nights and every one of those nights were wonderful! Firstly Iloilo is an amazing city full of friendly people, and the staff were no exception. Nothing was too much hassle and full of smiles and happy attitudes. We requested a few things from the front desk and they ladies were super happy to help.
The room was nice, big comfy bed and a great shower and aircon, the pool area gives a fantastic view of the city and has a great bar with cocktails and snacks.
All in all it’s a great place and we had a fab holiday, thanks Zuri!

Leisure Partner

10/10

Exceptional

22 May 2025

Delia

Breakfast buffets is the best.

Leisure Partner

10/10

Exceptional

15 May 2025

Iris

very good

6/10

Pleasant

15 May 2025

Sherry Lou Paredes

.

Leisure Family

10/10

Exceptional

07 May 2025

Imee

Great food.

Business_and_leisure Family

10/10

Exceptional

25 Apr 2025

Gregory

Excellent

Leisure Family

10/10

Exceptional

24 Apr 2025

Stéphane

Rooms are clean, staff is friendly and breakfast is really good.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Macoy

nice room clo to sm mall

Business_and_leisure

8/10

Excellent

22 Apr 2025

Jovy

We like the family room. Very spacious and comfortable

10/10

Exceptional

20 Apr 2025

Analee

Good breakfast food

Leisure Partner

10/10

Exceptional

08 Apr 2025

Carmela

We had a lovely stay at the hotel. Staff was wonderful. Food was good.

Leisure Family

8/10

Excellent

31 Mar 2025

Erica

Perfect walking distance to SM for shopping and food. Convient area to be picked up/dropped off by Grab drivers. Nice view on the roof top with pool. Tasty breakfast. Clean room and shower. Only negative thing is that mattress was not very comfortable

Leisure Partner

10/10

Exceptional

30 Mar 2025

Cesar

Good service from beginning to end

The entire hotel staff were very professional. They tended to guests’ needs quickly.
Had an issue with my hotel safe and Angel (maintenance) timely fixed it.
The house keeping staff were superb with how they cleaned the room and were cordial. The dining staff were diligent with their duties ensuring guests were quickly seated and the buffet items were replaced. Security personnel were attentive and ensured safety especially when parking at night. Front desk staff were knowledgeable of hotel programs and quick at processing check in/out. The concierge and the bell boys were swift in assisting guests.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Spurlin

Beautiful entrance, friendly staff greeted us. Clean room. Respond quickly when we called for room service. Buffet breakfast was awesome!

Business_and_leisure Family

10/10

Exceptional

24 Mar 2025

Gregory

Always enjoy my stays

4/10

Poor

22 Mar 2025

Michelle

Room was dirty specially restrooms

10/10

Exceptional

16 Mar 2025

mike

This is my second time staying at Zuri Hotel. I like the cleaness of the place, the helpfull and friendly staff that's always offering to help and lets not forget the good food.
The convince of being close to shopping center is a huge plus and also close to the airport.

Leisure Partner

4/10

Poor

14 Mar 2025

Julie Ann

Hotel had cockroaches! When we arrived to our room i noticed that there was cockroach ! I told the front desk, all they did was just moved us no compensation or anything. I also saw cockroach at the breakfast buffet told one of the staff , it seems like its a normal thing to see a roaches around there

Leisure Partner

6/10

Pleasant

26 Feb 2025

Mordechai

This hotel has many issues, and while I am patient, the experience was disappointing. The front desk staff, particularly one lady who showed no warmth, assigned us downgraded rooms—below what we paid for—simply because our original rooms were not ready, even though we were willing to wait. As a result, we received three lower-category rooms with no compensation.

The hotel and rooms feel outdated, the internet was practically unusable, and the water pressure was extremely low. Towels were placed on the bed instead of in the bathroom, so we had to search for them. The air conditioning is an external unit, and no one explained that it needed to be manually turned on—otherwise, the room becomes unbearably stuffy. Overall, a disappointing stay.

Business Self

8/10

Excellent

22 Feb 2025

Tanner

Sheets were stained a little…breakfast only accustomed to Filipino food. Hotel had a cool design, bathroom design is really nice. Bathroom on the top deck was stinky. Gym equipment is less than average. Beautiful entrance. Hot tub wasn’t always hot…..

Leisure Self