Grand Xing Imperial Hotel

8/10

Excellent

19 Mar 2026

Cesar

Cozy place.
Water shower trickles & takes a while to get warm. Still better while than none.
NEW bath towels please.
Being your own hair dryer.
Bed and sheets were comfortable.
AC worked really well.
All you can eat buffet was delicious.
The best for me was the gym. Friendly staff there and with just the right equipment to work out with lots of treadmills to get your heart rate up.
There’s a SPA and massage salon next to the gym. A karaoke bar with lots of large rooms to sing your heart out in the west wing.
Excellent parking (timing is everything)
Security in place at all times.

Self

10/10

Exceptional

21 Feb 2026

Rona K.

Nice clean hotel
Friendly staff

Self

8/10

Excellent

18 Feb 2026

Margarita

Yes

Partner

10/10

Exceptional

07 Feb 2026

Andrew

We always return, a wonderful greeting as you arrive, room is very clean, super breakfast and superb infinity pool on 6th floor.

Partner

8/10

Excellent

12 Dec 2025

Gerard

Large room

Self

10/10

Exceptional

01 Dec 2025

Keith

The staff the room … and IM GOING AGAIN. HIGHLY RECOMMEND

4/10

Poor

28 May 2025

Mei Hope

Nothing

2/10

Poor

23 Feb 2025

Rossana

The key card does not work everytime we go out of the hotel.We need to visit the front desk everytime we go to our room to let the key card work.and the television does not work as well. So inconvenient.

Friends

10/10

Exceptional

03 Feb 2025

Andrew

Very good but please check fridge sounds room #606

All good, room good with quiet a/c but tapping sound irritating from fridge in room #606!
Breakfast superb, Suzanne really looked after us, lovely food.

Partner

10/10

Exceptional

02 Feb 2025

arthur

The whole crew were just amazing, from the security guards to housekeeping staff, door men and receptionists. I can recommend this hotel.

Business_and_leisure Partner

4/10

Poor

31 Jan 2025

Irene

Nice, not so friendly

The hotel/staff did not want to give more than 2 towels per day for a room that can sleep 4. They would not leave washcloths and most of the time they did not replensh the coffee. To make matters worse, they would only let 2 people eat breakfast for free, the other 2 had to pay for a breakfast that is supposed to be included.

Friends_and_family Family

8/10

Excellent

13 Jan 2025

Leoncio B

Nice hotel

Leisure Family

10/10

Exceptional

13 Jan 2025

LORENA

so far overall good. we enjoyed the pool.

Leisure Partner

2/10

Poor

03 Nov 2024

carl

We arrived and found windows did not close properly so sound from street and mosquitos. Room smelled like it had been empty for years, moldy smell did not go away even after AC started. No hot water available and we were even charged for ice. Pool was closed. Checked out as soon as we could the next day.

Leisure Friends

10/10

Exceptional

18 Oct 2024

Maria

I feel at home and safe cause this is the area where i grow up.

10/10

Exceptional

29 Sep 2024

julien

The bath tube

Leisure Self

6/10

Pleasant

27 May 2024

Jojie

Limited toiletries. No flat iron. Cheap shampoo. Not worth staying.

Business Self

8/10

Excellent

03 Apr 2024

Yolanda

Very friendly, the room spacious , walking distance to the mall

Partner

8/10

Excellent

29 Feb 2024

Rosyller John

Very good choice for a stay in the city

Leisure Family

8/10

Excellent

05 Jun 2023

Annie

The place is clean, room is big and bed is very comfortable, but it has water leak in the bathroom, service is good, all the staff are very accommodating with our request.

Friends_and_family Family

10/10

Exceptional

02 May 2023

Tom

Check in was smooth and quick. The room was spacious, mirror had some finger smudges on it. But was quickly cleaned up. The AC functioned was A . Shower was A Internet was a B- The Internet cut in and out. Breakfast was great, enjoyed the selection. They also have a Japanese restaurant down at the lobby level. The food was fresh and amazing. All in all I’ll be returning. It was a great experience. Thank you.

Leisure Family

8/10

Excellent

09 Feb 2023

Narciso

The property is clean, staffs are nice, breakfast is also nice. Front desk staffs are a little rude and dont seem to know what they are doing.

Leisure Partner

6/10

Pleasant

05 Feb 2023

Mario

Swimming pool is unique. Breakfast isn't so great.

Leisure Partner

10/10

Exceptional

26 Jan 2023

Michael Angelo

Highly recommended

Excellent service. We had comfortable stay

Business

8/10

Excellent

23 Jan 2023

Rowena

We booked this hotel for it's convenience, centrally located for Dinagyang Festival.
It's an older hotel that's seen better days. Nicks and tears are showing in bedroom furniture. The safe in bedroom is dead.
And there are cockroaches in room, found 4 during our 3 night stay !!

Leisure Partner

8/10

Excellent

15 Dec 2022

Dan Mendoza

Close to attractions

Leisure Friends

10/10

Exceptional

30 Nov 2022

Spencer

Great place. Good customer service

Leisure Partner

10/10

Exceptional

24 Nov 2022

Malea

I recommend grand xing hotel to friends

Leisure Friends

2/10

Poor

29 Oct 2022

Romeo

Our first night, my wife found roaches crawling on the wall. The bathroom was filthy and dirty. There’s nothing to wipe the wet/dirty floor. We used our wet towels to clean the floor and when we asked to be replaced, they just ignored our request even though the cleaning lady was just in front of our door.

Leisure Partner

8/10

Excellent

16 Sep 2022

Verified traveler

Location was perfect. Hotel is a bit old but rooms are clean and comfortable. Infinity pool has a nice ambiance/view. Food was delicious and staff were friendly. Towels were just a bit worn out, though. Overall hotel is very good and highly recommended.

Friends_and_family Family

10/10

Exceptional

14 Jan 2022

Mylen

Twas a great Experience!

Self

10/10

Exceptional

08 Mar 2021

Arnel

Great place to stay!

Friends_and_family Family

6/10

Pleasant

03 Mar 2020

Verified traveler

On the face of it, it's a nice 4 star hotel, but unfortunately it has a major cockroach issue, we killed 3 or 4 in our room and also saw several running around the breakfast buffet.

Leisure Partner

8/10

Excellent

25 Feb 2020

Verified traveler

Near city proper and nice view of Iloilo River

6/10

Pleasant

12 Feb 2020

Verified traveler

Cons: overall, the place looked clean but the 1st room (penthouse) had roaches so they moved me into another room 1 level down. In this room, there were tiny little ants on the bed. Also, everything closes at 10 so if you're hungry after that, you need to wait til morning. Safe was not mounted so if I put something valuable in there, someone can just walk off with it. Lastly, I could tell that the room design was not done by a woman because there was no magnified mirror and very little lighting in the bathroom where the wall mounted mirror is...

Pros: gym facility was great; massage service was spectacular; breakfast buffet was good;

Business_and_leisure Self

8/10

Excellent

08 Feb 2020

Tala

The hotel was ok. Only the pool is the best one but the rest is just an ordinary hotel

Friends_and_family Family

2/10

Poor

07 Feb 2020

Stephen

Pay a bit more and stay at the Marriott

Hotel is old and worn. Sleep was only possible when the noise from the KTV lounge ceased, which was after 1 am.
Breakfast was ok, but limited in choice.
Staff were friendly and attentive.

Partner

10/10

Exceptional

06 Feb 2020

Verified traveler

Great hotel for family and friends! It is walking distance to the capitol, Shopwise, Iloilo Supermart and to SM mall. There is a bank and drugstore nearby as well. We spent Dinagyan weekend and nearby roads were closed but it was quite close to the activities! We were able to watch one of the judging areas from our hotel window (we stayed in the West Wing). The facilities are also excellent, great pool and gym! The food is very good and kid friendly. The restaurants around the hotel are also excellent! Lastly, the staff are all so kind and friendly, one the best staff service so far. Highly recommend this hotel! :)

Friends_and_family Family_with_children

6/10

Pleasant

03 Feb 2020

Verified traveler

The hotel is good but possibly due to being busy woth dinygang the staff were busy. Our room wasn't cleaned and they said we had declined cleaning which we hadn't so we dropped our towels to housekeeping at 9pm, then at checkout they asked us where the hand towels were., they were also asking another customer where her coaster from under her glass was. The pool you only get 2 adults 2 kids per room. We have 3 kids oldest 4 years so we had to pay for our 1 year old to swim. You need to sign in and get a wrist band to swim. Then u can't leave the pool area with the towels.
Great location for the city.

10/10

Exceptional

02 Feb 2020

G

Great location. Clean facilities. Welcoming staff.

Friends_and_family Family

6/10

Pleasant

27 Jan 2020

Mylah

Like: The hotel is in the center of everything, this part is good.
Don't like: They charged us a fortune for their cheap bedrunner upon checked out. We don't take it. Lots of good stuff in the U S. why take this ugly one.

Leisure Partner

6/10

Pleasant

15 Jan 2020

Derrick

Bad smell suite!

Stayed in an imperial suite, very old design, bad smell, not comfortable to stay!

Friends_and_family Family

10/10

Exceptional

10 Jan 2020

Verified traveler

Very clean and very nice place breakfast is good
Easy access to shops and restaurants very near to SM mall and Port area if your travelling to Bacolod

Leisure Family

10/10

Exceptional

03 Jan 2020

Verified traveler

Very clean place and helpful staff. Rooms are spacious and secure. Swimming pool is great ...

Friends_and_family Family

6/10

Pleasant

29 Dec 2019

Verified traveler

Ok for it’s price. Room can be cleaner. More restaurant outlets preferred

Friends_and_family Family

8/10

Excellent

19 Dec 2019

Mark

Pleasant stay however there were issues

When we booked our room the photos showed pictures of what we later found out a “premium suite”

Friends_and_family Family

10/10

Exceptional

17 Dec 2019

Verified traveler

Grand xing review

Clean place and nice buffet

Friends_and_family Friends

10/10

Exceptional

27 Nov 2019

Harayo

The room was great! We had a nice experience at this hotel

Leisure Family_with_children

10/10

Exceptional

26 Nov 2019

Michael

This is a high quality very efficiently run hotel, the staff were very friendly, accommodating and professional. The rooms are clean very nice and well maintained, especially the east wing which has some great views of the Iloilo river over which we were treated to some amazing sunrises when we were lucky enough to be awake to enjoy them. There are several options for food while staying at the Grand Xing including room service all of which are very high quality also staffed by some great employees serving delicious food. We travel to Iloilo every other year from the USA. Our next visit will be sometime in 2021. Will we stay at the Gran Xing next time? Maybe, but probably not as we want to try some of the competition next time so we can compare. Will we stay @ the Grand Xing again in the future? Yes most definitely! Do I recommend the Grand Xing to friends and family yes definitely! It is a really great hotel!

Friends_and_family Partner

8/10

Excellent

23 Nov 2019

Percival

Location was great with easy access to most stores, pier. Overall stay was good. Would stay there again.

Friends_and_family Family