Gutenberg

10/10

Exceptional

03 Jun 2026

James

The hotel, the staff and everything connected to the hotel were excellent.
The staff could not have been more helpful and were all available at anytime of the day or night.
The rooms were very pleasant, clean and well maintained.
Breakfast buffet was very satisfactory and staff to cater for all your needs.
Ideal location and just a short walk from the town.

Partner

4/10

Poor

20 May 2026

Scott

The location is great but when you get in the hotel, there is a set of stairs with no elevator to get to lobby. When I got to my room, I noticed insects crawling on the wall and the sheets. I informed the hotel manager very kindly, and she became defensive. I believe/guess, the insects were bed bugs. I had to stay because all the hotels were sold out due to marathon. The hotel manager was not very professional. I literally suffered being in this room/hotel. All they did was changing the sheets after my remarks. The front desk staff were very polite and friendly. I tried to talk to the manager again but she was in another property.

Self

10/10

Exceptional

03 May 2026

Carlos

Comvenient place to stay, amazing installation.

10/10

Exceptional

25 Apr 2026

Nicola

Clean room, but the floor was very sloped - my water bottle rolled off the desk! The staff were lovely and very helpful. Great location, a short walk from number 22 airport bus and main sights and a supermarket.

Self

10/10

Exceptional

08 Apr 2026

Nathalie

Great service and location

Partner

10/10

Exceptional

04 Apr 2026

Nicholas Andrew

This was a great stay for three nights. The location is excellent for people wanting the Old Town on their doorstep! The staff are very friendly too and Breakfast is fine. I would stay here again next time I would visit Riga

Self

8/10

Excellent

05 Mar 2026

Andy

Clean and tidy hotel in a perfect location in the old town. probably could do with updating.
Breakfast not worth the money as plenty of cheap cafes locally

Partner

10/10

Exceptional

09 Feb 2026

Solvita

Gutenbergs takes you back in time .Friendly staff also everything is walkable distance .

Leisure Self

10/10

Exceptional

30 Dec 2025

Nicola

Friendly staff, perfect location, comfy room

Leisure Self

10/10

Exceptional

25 Dec 2025

Liga

The hotel was charming and rich in Latvian history. The reception staff were exceptionally helpful, assisting me with several requests, always with a smile, and truly going the extra mile. The hotel was spotless, and the location was absolutely brilliant.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

geoffrey

A beautiful old style hotel good breakfast and lovely rooms. Fantastic value for money.

Leisure Partner

10/10

Exceptional

03 Dec 2025

veronica

The room was spotless and very comfortable. The staff were all friendly and very helpful. There was a great choice at breakfast and the rooftop restaurant was cosy, with great views, excellent staff and great food and wine.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

David

Nice hotel in a great location. Good breakfast and comfortable room.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Lee

Lovely location for a weekend in central Riga
Traditional and rustic style but very comfortable with a nice roof top bar and restaurant
Very homely and welcoming

Partner

8/10

Excellent

24 Oct 2025

Rubens

Old-fashioned building in the old town. I had a good stay. As an engineer, I would recommend some refurbishment in the future.

Leisure Self

10/10

Exceptional

18 Oct 2025

Colin

Very nice hotel

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Thomas

Perfect staff

Partner

10/10

Exceptional

21 Aug 2025

Laura

A fantastic traditional hotel in the perfect location.

Leisure Family

10/10

Exceptional

03 Aug 2025

Chin Ye

Staff , breakfast , convenience , enjoyable room and services.

Leisure

10/10

Exceptional

30 Jun 2025

Andra

The room was charming and very affordable during the peak tourist season. I had a lovely dinner at the rooftop restaurant (the salmon was excellent—the views were just as good!) Upon check-in, I advised the front desk that I needed to check out early due to a flight. Since I was missing the breakfast buffet, the hotel staff arranged that a sack breakfast be prepared for myself and my daughter. That was an unexpected and most welcome surprise. I’d stay here over and over.

Leisure Family

10/10

Exceptional

26 May 2025

Ralph

Perfect location...amazing friendly staff and nice comfortable rooms

Friends_and_family Friends

10/10

Exceptional

30 Apr 2025

Timothy

Great location

10/10

Exceptional

14 Apr 2025

David

This is a beautiful hotel right in the center of Old Riga (the Cathedral, which marks the effective center of the city, is next door). Great value for money. All of the key historical sites are within walking distance. The room was clean and had a unique style. The view from the rooftop restaurant is great. The breakfast is great. I have no complaints.

Leisure Partner

10/10

Exceptional

21 Jan 2025

Gabriel

Great hotel - room, breakfast, staff and location!

Leisure Partner

8/10

Excellent

06 Jan 2025

Laney

The location is excellent, directly in the old town area. It’s close to everything on foot or by tram.

The hotel room was ok. It was spacious and clean. Two issues I found: the mattress dipped in the middle and it smelled dusty, which aggravated my allergies.

The rooftop restaurant had great views, excellent service and delicious food.

Leisure Self

10/10

Exceptional

06 Jan 2025

Alison

The ambience is from a time gone by, a time when charm & grace were highly valued. A delightful change from chrome. I would live to come back when I could stay longer. I do have one thought. I originally chose here because of the elevator; I have heavy luggage because I will be working in Europe for quite awhile. Unfortunately a person must lug their luggage up 12 steps to get to the elevator.

Business_and_leisure Self

10/10

Exceptional

02 Jan 2025

Alistair

Great location! Breakfast included was also fantastic

Business_and_leisure Self

10/10

Exceptional

30 Dec 2024

Sharat

Beautiful location, classy touches throughout the hotel.

8/10

Excellent

27 Dec 2024

Irina

Great location

Thank you for amazing stay during Christmas time at Gutenbergs hotel.We were greeted by friendly and welcong receptionist Baiba who made sure we have a queen bed room instead of twin room, breakfast was nice in a nice room downstairs, location was great just stones throw from Doma laukums with all Christmas markets and ambience, recommend if you like to stay in the nicest part of Riga

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Andre

The only issue I had was the tub with a shower. The tub is very high to get in and out the the shower being on the side wall was annoying also no shower liners so everything got wet

Leisure Self

8/10

Excellent

02 Dec 2024

Patryk

Generally all okay good location, friendly staff but few things were annoying: bed little uncomfy, breakfast scramble eggs and bacon were cold, and room was quite cold.

Self

8/10

Excellent

16 Nov 2024

Milan

MilFromTheGong

Functionally good and well located.

Self

10/10

Exceptional

08 Sep 2024

Stephen

It was a perfect stay. The location was ideal. Staff was professional and friendly

Leisure

10/10

Exceptional

06 Sep 2024

Kat

The staff was not completely customer service excellent however it was a beautiful hotel

Leisure Partner

10/10

Exceptional

23 Jul 2024

JOHNNY

Not quiet- there's activity until 1 am every night. It would have been nice to know that the floors are not level but slope down in this old building. The left side of my bed was 5-10 degrees higher than the right. I would slide down if i wasn't situated correctly.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Cindy

Absolutely fabulous stay! Highly recommend....Love love love this place! A thousand stars!

10/10

Exceptional

06 Jul 2024

david

great hotel

excellent location , Wolfgang was the best receptionist we have ever experienced

Friends_and_family Friends

8/10

Excellent

03 Jul 2024

Nancy Anne

This is a wonderful, beautiful, historic building. As a result. It is old even though updated. My room was beautiful, but the floor was very crooked! Getting to my bed was like walking up a hill. Also, there was not an elevator, so be prepared to go up some stairs (help with my luggage was offered!). Even so, i loved the vibe and the hotel was great!

Leisure Self

6/10

Pleasant

24 Jun 2024

Nigel

Location good, breakfast good selection. Our room was poor, it was a Standard room but the windows were opaque because they opened out under the external stairway to the top floor restaurant. As a consequence, we could hear every conversation of guests leaving the restaurant until the restaurant closed. Disappointing.

Leisure Partner

10/10

Exceptional

17 Jun 2024

Brian

Very central, slightly quirky, excellent breakfast, helpful staff

8/10

Excellent

02 Jun 2024

Marijane

I stayed four nights. Had dinner one night in the rooftop restaurant. The hotel was very affordable. While there is an elevator, there are about 8 steps to reception and also down to the breakfast room. So I would not call this property accessible. I made a rookie mistake and gave the front desk a bag of laundry - maybe half a load in a US washer. $80! I found this to be outrageous. My fault for not checking. Lev at the front desk is very nice and helpful. I was still recovering from laundry sticker shock and forgot to tip him as I left. The cathedral is right by the hotel which is why I selected it. Lots of restaurants about but not many shops. There is a rimi express mini mart close by

Leisure Self

10/10

Exceptional

30 May 2024

Verified traveler

Excellent location and great rooms

Excellent location and very friendly staff. Special shoutout to Levs at the reception desk who was very friendly and helpful.

Self

2/10

Poor

29 May 2024

Ronald

Beware when booking!
Two sections to hotel the “Old section” and the Classic part. We were in room 309, we were told this is the old section.
Floor is on a 5 to 10 degree slope. You sleep on an angle!
Very little light including only a small window for natural light and fresh air.
Weak internet in the room. The ended up putting a Modem in our room.
No air-conditioning
No frig
Safe not bolted down.

Leisure Partner

8/10

Excellent

23 May 2024

Puja

The room itself was charming, I liked it a lot. There was no AC, but it was cool enough w the window open. WiFi was not the best in the room itself, but it sufficed. The bathroom smelled horribly like mildew, and the towels were super thin. Otherwise, I would say it was a good stay.

Leisure Self

8/10

Excellent

13 May 2024

Tom

Charming and traditional

This is more of your traditional hotel with characterful rooms and a more personable service. The décor is a bit dated and the building is a bit wonky but that adds to the charm.

Partner

10/10

Exceptional

18 Oct 2023

Grzegorz

Great location and very friendly staff. The hotel is in an old building, hence if you are for a taste of old times, a little akward layouts, sometimes slightly slanted or screeching floors you wont be disappointed. BTW it was my second time staying there.

Business_and_leisure Self

10/10

Exceptional

15 Oct 2023

Grzegorz

Phenomenal welcoming by the he reception staff. Lev was awesome.

10/10

Exceptional

19 Sep 2023

Averil

Lovely hotel

Lovely hotel with fabulous service. The receptionist was particularly service-focussed. High ceilings made the room feel very spacious and triple glazing cut out the noise 100%. Great location in the heart of the old town. Breakfast was delicious with a good variety.

Friends_and_family Friends

10/10

Exceptional

03 Sep 2023

Rick

Very cool and unique boutique hotel and locally owned! Ask Lev to tell the history of the building and the Gutenbergs family (still owners). Within minutes walking of old downtown square and a multitude of shops, restaurants, and nights clubs.

Leisure Family

10/10

Exceptional

24 Aug 2023

Verified traveler

Good central location, historical building with character, quiet at night. Good choice!

Partner

10/10

Exceptional

22 Jul 2023

Mary aline

Riga stay

Perfect location and most helpful staff at reception. Lovely dinner at restaurant with fabulous views . Great breakfast.

Partner

10/10

Exceptional

21 Jun 2023

Verified traveler

A great place to stay: central, service, charm.

I would definitely stay here again. The service was completely outstanding. I felt like a made a lifetime friend with Levs. At first he seemed too good to be sincere but I learned he was absolutely top notch and went beyond any service I had encountered before. (I am an old woman so there was no reason he was doing this except being caring and excellent.)
He directed me to great non-tourist happenings, looked out for a cancellation of dinner reservations at the rooftop restaurant that was otherwise always fully booked, and researched the background for something that was a concern to me.

Business

10/10

Exceptional

19 Jun 2023

Andrea

Our stay at this property was really enjoyable. The concierge was 24/7 (I believe this is a summer thing and it is 8am-10pm otherwise - still quite good) and it was extremely convenient to come and go. Breakfast service from 8am-11am had a great selection, and being open for 3 hours gave us a ton of flexibility. We really liked this location right off one of the big squares, but a couple blocks over from the main tourist action (so much quieter than that side I imagine). Turning away from the square provided a quick shortcut to the riverside that made getting to public transportation super easy. Levs at the concierge was amazing. His personal touch was great - he knew who we were, greeted us every time we came, had lots of good stories about things going on locally, and just made us feel very welcome. There is a reason half these reviews mention him!

Leisure Partner

10/10

Exceptional

17 Jun 2023

Deborah Helen

What a find. Faultless service. Levs is a joy to meet. Nothing is too much trouble and he took me on as his own personal project to try and trace my ancestors. He is a true asset to a wonderful authentic hotel.

Leisure Self

6/10

Pleasant

20 May 2023

Tim

Overall it was ok. More of a 3 star hotel tho. A bit dated.

Partner

6/10

Pleasant

12 May 2023

Alejandro

Excellent location. The room was OK, not much that that. It wasn’t clean enough…
Breakfast was good but started at 8:00AM, some days we needed earlier…

10/10

Exceptional

28 Mar 2023

Alena

Levs is the best receptionist I have even seen. Professional, extremely polite, knowledgeable and he is ready to help with every little need. He is a star in this place. Will be definitely back again in this hotel. Brilliant stay!

Leisure Family

10/10

Exceptional

16 Jan 2023

Link

The staff is very helpful and friendly. The service is extraordinary.

Leisure Self

8/10

Excellent

02 Jan 2023

Marek

Wonderful localization and extraordinary servis.

The service was extremely nice. The young man at the front desk was intimidating with his kindness and willingness to help. The food at breakfast was very good and varied, there were some queues for the coffee machine but I had time. Although the rooms were cleaned every day, our room must have been unused for a long time because there was a layer of dust everywhere. However, the Art Nouveau interior design compensated for this slight inconvenience. The location in the very center of old Riga was also a great convenience. I recommend it to everyone who can turn a blind eye to dust. M

Partner

8/10

Excellent

19 Dec 2022

Phil

Go, even if just to meet Levs.

This hotel is worth visiting if only to experience Levs, the most incredible, enthusiastic and knowledgeable concierge I have ever met. Nothing was beyond this man. Somehow he even shut the Disco down so we could sleep better! Just incredible.

Yes, there were things we could make issues out of, but more than compensated for by Levs.

Partner

10/10

Exceptional

12 Dec 2022

Patricia

So close to old Riga centre - just walked out to all amenities

Breakfast good variety

Staff especially concierge extremely helpful

Leisure Partner

10/10

Exceptional

05 Dec 2022

Verified traveler

Exceptional in Every Way

Gutenbergs Hotel is perfectly located to explore the city of Riga. The hotel has a wonderful old world feeling about it. However what really sets it apart from other hotels is the friendliness and efficiency of it’s staff. We were made to feel most welcome by all staff, in particular by the young man who was working reception on Saturday 3rd December. He was extremely professional. Breakfast was plentiful and excellent quality. Gutenbergs provided exceptional value for money. We will be back.

Partner

8/10

Excellent

15 Nov 2022

Kieon

Overall a very nice stay , the staff were the best , so friendly and helpful

Leisure Self

10/10

Exceptional

30 Oct 2022

Eric

The staff qas excellent, went above and beyond to make you feel welcome. Room was super cute and I enjoyed the balcony. I slept very well in the bed, warm and cozy. Breakfast was delicious and filling. And easy to walk anywhere in old town and beyond

Leisure Self

10/10

Exceptional

11 Oct 2022

Kathryn

Staff was friendly and helpful. Location is excellent. Rooftop restaurant is outstanding! Id stay here again.

Leisure Self

8/10

Excellent

09 Oct 2022

Anthony

Good choice for weekend away

Quirky boutique hotel in Old Town. Night Manager very entertaining. Room was comfortable and spacious. Hotel had a lot of character and roof top restaurant was very good with extensive wine list

Friends_and_family Friends

10/10

Exceptional

04 Oct 2022

Derek

Excellent front of house manager who was very attentive to guest needs.

Leisure Partner

8/10

Excellent

28 Sep 2022

Shehzad

Shower drain was too slow and toilet bowl was choked and needed cleaning.

Room was clean and Wi-Fi was excellent.

Partner

10/10

Exceptional

29 Aug 2022

Anastasia

Very beautiful hotel with a character. Exceptional service. Great location. It was a bit stuffy in our room. It was on the last floor with small window and very limited fresh air. Air conditioner was very helpful although it was not strong enough to cool the room fast. Overall I recommend this hotel.

Leisure Family

8/10

Excellent

29 Aug 2022

Douglas

The location and staff were great.

Partner

10/10

Exceptional

14 Aug 2022

patricia de la

Great traditional type hotel in historic district! Very helpful and friendly staff!

Leisure

10/10

Exceptional

07 Aug 2022

Juan

The warm way I was attended while I was there, without any hesitation I recommend this hotel for staying in Riga, 10 points qualifications for this place I was so delighted to stay there

Leisure Self

10/10

Exceptional

05 Jul 2022

Boris

We felt very special at this hotel. The reception team is fantastic, very friendly & knowledgeable. The hotel is great and you feel that you are a king at a royal palace. The location is very central in the old town, but on a quiet street.

Leisure Family_with_children

10/10

Exceptional

13 Jun 2022

KAREN

Will recommend this hotel. Brilliant location. Very friendly and helpful staff.

Partner

10/10

Exceptional

16 May 2022

Martin

Riga

Hotel is central to the old town . We stayed in the old part of the hotel which had lots of original features. The hotel staff were helpful and friendly.

Partner

6/10

Pleasant

01 May 2022

olia

Hotel Gutenberg Riga

Our stay was mixed with the restaurant waiter rude and the breakfast for three days being cold due to the warming trays not being switched on. Cold meats and cakes were limited and not refreshed. Had it been near breakfast closing I would understand. Room was not cleaned and cups left by room service. The main reason that made our stay pleasant was due to Leif on reception. A very knowledgeable person having been teacher and archaeologist. Nothing was not to much trouble to make our stay very memorable. An asset to the hotel.

Partner

10/10

Exceptional

19 Apr 2022

Ciaran

Great place

Great place

Friends_and_family Family

10/10

Exceptional

18 Apr 2022

Karen

Great location, fantastic staff (front desk couldn't have done more for us, lovely roof-top restaurant with view across city

Leisure Friends

2/10

Poor

18 Apr 2022

Anthony

Avoid this Hotel,noisy and poor reception service.

Noisy and and the most decieving and frustrating reception service.
When you request a quiet room and you are assured this is going to happen.
Only to be waken up my 3-00 am by drunks in the next room and persons compulating all night around you and then to be informed by the front desk it is not happening and they have done all they can to rectify the problem.
By the way the my complaint was not rectified after my numerous requests for a room change.
The front desk service was appalling.
When you have to step outside the hotel at 5-00 pm in the morning in minus zero and go walking to get peace and quiet I have problem with this hotel.
When you get zero hours sleep honestly what am I paying for?
My advice save your money and your peace of mind and stay at another 4 star hotel in Riga
Avoid this Hotel.

Business

10/10

Exceptional

12 Oct 2021

Elizaveta

Liza's Review

We stayed at Gutenbergs the first time we came to Riga after a long long break at it was good. Now, almost 10 years after, we chose to stay there again an it was as good as it was before. I like the building, the style and interior, the atmosphere, the service, even breakfast - all is good. Highly recommend, not matter what is the reason of your trip and how long ou plan to stay there

Partner

10/10

Exceptional

06 Oct 2021

Joanna

Charming olde worlde hotel in old tiwn

A charming old world quirky hotel....fantastic staff, large beds, beamed ceilings incredible restaurant on roof . Great breakfast

Partner

10/10

Exceptional

13 Aug 2021

Benjamin

Great hotel, great staff, great price!

The hotel was great, staff was very accommodating, respectful, and helpful. We look forward to staying there again and we will make sure to stay here on every trip!

Friends_and_family Family

8/10

Excellent

06 Aug 2021

robert

בית המלון ממוקם במרכז העיר העתיקה בצמידות לכיכר הקתדרלה המרכזית ובמרחק של כמה דקות הליכה מכל המקומות בעיר העתיקה. צוות המלון יעיל מאוד ומנסה ממש לבוא לקראת הלקוחות ולנסות ליצור להם את החוויה הטובה ביותר, וזה מאוד מורגש ובצורה יוצאת דופן לטובה מבתי מלון אחרים, גם בריגה עצמה. עם זאת, החדרים מעבירים הרגשה די מיושנת והמיטות די לא נוחות. בנוסף, רמת הניקיון לאורך השהות לא טובה במיוחד, כאשר במשך ארבעה ימים לא בוצע שום ניקיון בחדר, לא הוחלפו מצעים ולא הובאו סבונים חדשים (רק סידרו את המצעים) עד שפנינו לקבלה בנושא. ארוחת הבוקר טובה, אך יכולה להיות מעט יותר מגוונת, בהשוואה לבתי מלון אחרים בריגה.

Friends_and_family Family

8/10

Excellent

01 Aug 2021

Ronald

A good hotel in the old city.

Helpful staff. Good breakfast. Clean and comfortable room. The WiFi in my room was unreliable.

Business

10/10

Exceptional

17 Aug 2020

Gabriela

Excellent

We had an amazing stay in Gutenbergs Hotel, we loved the location and character of this hotel, their rooms are full of history, and the food and atmosphere of its restaurant in the rooftop was excellent. I will publish very soon a video in my YouTube channel with tips and things to do around Gutenbergs Hotel.
https://www.youtube.com/channel/UCE_w8m34gY6he_6CYUisviA
Spanish: Nuestra estadia en Gutenbergs fue maravillosa, es un Hotel muy bien ubicado en el casco histórico de Riga, con mucho carácter e historia, las instalaciones antiguas están muy bien mantenidas aún conservan la magia de la época. La comida y ambiente del Restaurante en la azotea del Hotel es inigualable, la vista es realmente increíble y se pueden apreciar muchos de los edificios históricos y emblemáticos de Riga mientras disfrutas de una excelente gastronomía. En Breve estaré publicando en mi canal de YouTube un video con actividades y diversión cerca de este hermoso hotel.
https://www.youtube.com/channel/UCZ4hkFSX8-HPzUtK_OYQKCA/

Business Family

10/10

Exceptional

03 Aug 2020

Mihhail

Все прекрасно. Завтраки уже не по меню,а полноценный шведский стол. Один из работников на ресепшн Лев, прям вписывается своим видом разговором в 19 век отеля, очень атмосферно!

Partner

10/10

Exceptional

27 Jul 2020

Vera

An excellent hotel in the heart of old town

Everything was great: the location is right near the cathedral, the rooms were clean, comfortable, and a lot more spacious than we expected, the breakfast was delicious, and the rooftop restaurant even more so, and the service was very friendly (special thanks to Levs for telling us everything about the medieval churches). Definitely going to stay there again the next time I am in Riga.

Friends_and_family Friends

6/10

Pleasant

09 Jun 2020

Verified traveler

What a nonsensical survey. At present it is impossible to travel outside Australia so I did not go to Riga. I tried to cancel this booking but was told no refund was available, so I let it go.

10/10

Exceptional

22 Dec 2019

Verified traveler

Really large room, in the old city, excellent staff.

Partner

10/10

Exceptional

12 Dec 2019

Paul

Very friendly staff. Excellent location near the Christmas market. Wonderful roof top restaurant with excellent food.

Leisure Partner

8/10

Excellent

07 Dec 2019

Verified traveler

It’s position in the old town ,front of house staff were helpful and the breakfast was ok

Leisure Friends

10/10

Exceptional

04 Dec 2019

Christina

erfect hotel .

The hotel is ideally located next to the Dome Cathedral. A gentle 10 min stroll from the main stop of the hop on and off bus stop service. 100 m away from the Dome square Xmas market. could not ask for a better location. The hotel has oodles of character In every nook and cranny with oak beams uneven floors in th3 bedrooms in the old part and is not for plastic modern hotel lovers. The reception staff especially Lev could not have been more helpful and polite,

Partner

10/10

Exceptional

13 Nov 2019

Verified traveler

A beautiful warm building with plenty of character. Wonderful rooftop restaurant. Staff outstanding. Great breakfast.

Leisure Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

We loved the old style rooms.
Breakfast was amazing. home made cakes were fab.
cooked breakfast buffet was plentiful
Levs, on reception was brilliant- re local info, helped us check in for flights., told us weather forecast,
He is a huge a credit to the hotel. Nothing was too much trouble.
Always cheery and chatty.
Probably the best hotel receptionist I have ever met!!.

Leisure Partner

4/10

Poor

02 Oct 2019

Linda

Great location & breakfast.

Great location. Fabulous breakfast. Given a drink ticket for rooftop. Staff at bar/restaurant were very unfriendly and refused to allow you in the outdoor rooftop dining area to enjoy your complimentary drink. Took 10 min to even get someone’s attention to order a dessert which completely irritated the server. I watched as others came with their tickets for drinks and treated as rudely as we were and told “no outside viewers” so with no place to sit they got back on the elevator.

Friends_and_family Family

8/10

Excellent

11 Sep 2019

CHUNG YEE

Perfect stay if quality of beddings wasn’t bad

A very warm welcome at the reception. Hotel is very centrally located. Breakfast served is something to look forward to especially with the quality of the food served . The only area we felt needed immediate attention is the beddings - mattress is really too soft and the bed covers and quilts looked so worn out and awful.

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Convenient location

We had a quirky room in the old part of the hotel with a sloping floor and large wooden beams. The decor was rather tired although the bed (two singles pushed together with a mattress topper linking them) was comfortable. The free standing air conditioning unit did not work, except on fan mode and the flexible hose connection to the outside disconnected several times. The green stained pine furniture was very 80s. The bathroom had a powerful shower unit over the bath but, again, the room was dated and had cracked floor tiles. There were cobwebs along the ceiling near the window in the main room and the carpet felt a bit sticky underfoot.

On the plus side, the location was very convenient for the old town bars and restaurants. It was also close to the river; convenient for our running. We also had an excellent meal in the rooftop restaurant.

The reception staff were generally very friendly and extremely helpful in offering to print out bus and train timetables for our several excursions further afield.

The hotel seemed pretty busy during our 5 night stay. We would stay here again, though it would be nice to see the older rooms refurbished. A sign near the lobby says that the hotel was refurbished in 2015, but I find it hard to believe that any changes to the decor had occurred in our room since the 1980s.

Partner

6/10

Pleasant

26 Aug 2019

Verified traveler

Place is a bit down on it's heels here, but still nice. The staff are all very young and clearly learning the process of customer engagement. Some better than others.
One very annoying thing...rooftop bar/restaurant area \"closed to guests\" both night we there, even though 2/3 empty. Could not get a drink at either 7pm or 11pm both nights even though the place was barely full. Was told 'private party' each night. That was a turn off.

Leisure Partner

8/10

Excellent

11 Aug 2019

Martin

Gutenbergs good as ever

Super central location (parking only a five minutes walk). Each room has its’ own character. Commitment to customer service very evident. Make sure you book for the restaurant. Nice wine list too.

Partner

10/10

Exceptional

30 Jun 2019

Verified traveler

Lovely hotel, brilliantly situated in the old town. It was possible to walk to all the main sites. Our room was in the old part of the building and was beautiful. The breakfasts were very good, including the best porridge I've ever tasted. The reception staff were extremely helpful.

Leisure Friends