Clarion Suites Convention Center Fredericksburg

2/10

Poor

17 Nov 2024

Daniel

This hotel is closed for maintenance.
It's not giving Service.

Leisure Partner

8/10

Excellent

05 Jun 2022

Tory

There was no free breakfast offered as promised on the Expedia site due to renovation work going on at the property. Our room was fairly clean minus a string of dental floss on the bathroom floor. The carpet in our room was very old. I can see why they are renovating.

Leisure Partner

4/10

Poor

26 May 2022

John

The property was poorly maintained. The AC system was not working properly.The
Bed frames were squeaky. There was a lack of soaps and conditioner in the baths
We were promised breakfast but there was none served

Leisure Family

4/10

Poor

19 May 2022

Phyllis

The beds were extremely uncomfortable. There was no box spring and the mattress was thin. It felt like we were sleeping on a board. It advertised a free continental breakfast and all there was was \"old\" coffee. I understand part of it was being remodeled, but the stay was unacceptable.

Leisure Family

4/10

Poor

17 May 2022

Brendan

Run down property with no working elevators, all amenities were closed. Dirty, musty smell throughout and bed bugs.

Business

2/10

Poor

16 May 2022

Sharon

Can’t believe this property was listed; thought you had hotel standards. No working elevators, air did not work, show pictures of the disrepair. Should state accurate info.

Leisure Family

2/10

Poor

11 May 2022

Daniel

My daughter had to change her room twice because it was not clean, the balcony door did not lock and there was black mold visible.
Also it was being remodeled and the elevators were out of service. There was no mention of this remodel being in progress when I made our reservation.
We did not stay for the second night were told that we would have to get our refund from Expedia. Which we expect will happen.

Leisure Family

4/10

Poor

08 May 2022

Franklin

I hate to give a bad review but if the shoe fits wear it. Upon check in I was greeted witg a very friendly young lady but I was not aware that expedia said my check out time was noon and I wasn't informed at check in that it was actually 11am. I had staff knocking on the door at 9am 10am prior to checking out. Felt we were being given the bums rush to get a call at 11:10 that we were over due for check out and we were rushed to get out. They took a $100.00 incidentals charge on my card and was told it would be credited next day upon checking out. Not the case. I was told 5 to 7 days. Avoid if possible.

Leisure Partner

4/10

Poor

02 May 2022

Amy

Convenient to I95 interstate, restaurants and gas stations.
Hotel is old, smelled bad, and just not clean. Hopefully they will renovate.

Leisure Family

6/10

Pleasant

30 Apr 2022

Jack

I smelled smoke as soon as i walked into the room. Also I was hearing conversations in the hallway several times throughout the night. You would think if there were conversations, people would at least talk quietly. I did not get a good feeling.

Self

8/10

Excellent

27 Apr 2022

michael

ciose to everything

Leisure Self

8/10

Excellent

20 Apr 2022

michael

nice

6/10

Pleasant

11 Apr 2022

James

Older Clarion. I’ve had good experiences with other Clarions. It needs an updating. Seems older and not maintained as it should be.
There were only about 10 cars there but the room assigned was about as far from the lobby as possible. Had to actually drive from lobby to rear of aacility, then to the farthest room down the hall. Seemed silly to get tucked away with so many rooms open. Restaurant closed. No breakfast offered.

Leisure Self

8/10

Excellent

24 Jan 2022

Kathy

Fire alarm went off at 430 am. I was standing outside in my nightgown by myself.
No fire engines no one coming around to say it was a false alarm. Tried calling the desk no answer. The outside door did not close properly. You had to pull it closed. The parking lot is terrible needs to be resurfaced.
The location of this hotel is perfect. I don’t understand why you don’t maintain it.

Self

2/10

Poor

08 Jan 2022

Vikram

Smoke and mirrors, lobby is about the only thing that’s fairly nice
Had to walk thru construction site hallway to get to room from lobby
Room old and very outdated, mattress was old and uncomfortable
Bathroom wasn’t clean at all, hair on toilet seat, toilet wasn’t clean
Crazy price for a room after a winter storm in this dump of a place
Brown water coming out of shower
Walls,ceiling, shower stall cracked. Tub leaning towards wall
Room next to mechanical room or chiller, noise all night
Flickering lights in bathroom
Place should be closed during construction or torn down

Business Self

8/10

Excellent

05 Jan 2022

Jeffrey

No Snow Removed
Noisy Heat
Doors Slamming all night
Bath tub dirty
Beds Hard

Partner

6/10

Pleasant

25 Dec 2021

Verified traveler

In transition

Hotel was in transition. We had stayed there several years ago and had a good stay. Expecting the same, we found it almost completely closed. This large conference center hotel was empty. We did not see anyone but the desk clerk. Most areas were dark. Our room was clean but the bed and bedding were poor.

Partner

8/10

Excellent

07 Nov 2021

Jeffrey D

Considering we are still in Covid, things were ok.

Business

8/10

Excellent

26 Sep 2021

Mark

Everything was fine. Not bad, not great

Friends_and_family Friends

8/10

Excellent

14 Sep 2021

Renelda

Stay was good. Front desk staff was pleasant and accommodating. I thought it had Continental Breakfast.
However they had a “grab bag” which was very nutritional. They were short on staff and you had to change your own linens. Due to pandemic was cause of cut back on service. OVERALL IT WAS A GREAT VISIT THERE AND FRONT DESK RECEPTIONIST DID ALL SHE COULD TO MAKE US COMFORTABLE. I WOULD GO AGAIN. We are 86 and I have no complaints. A quiet place to celebrate our 66 Wedding Anniversary. We would go again. Rev. Dr. Daniel L. & Renelda E. Brown

Leisure Partner

10/10

Exceptional

23 Aug 2021

Dudley

khkjhkjhgk

,,mbn,b,mnvbmnvmv

Self

2/10

Poor

22 Aug 2021

kathleen

The hotel is not good for handicap at all! It’s filthy and can’t believe I paid to sleep there! The beds are awful and poor 89 year father had to walk up stairs and through long hallways. I will no longer use hotels.com!!!

Friends_and_family Family

4/10

Poor

22 Aug 2021

Verified traveler

Hotel stay for one night was too expensive. Air conditioner never gotten cool in room stayed 75 when thermostat was set on 68. No breakfast or coffee. Refreshments. Hotel needs upgrades.

Leisure Friends

8/10

Excellent

15 Aug 2021

Verified traveler

The cleanliness & quiet.

Leisure Family

2/10

Poor

15 Aug 2021

Verified traveler

Found condom in room, moved rooms. Had hornets in room and ac broken. Pool was unopen and disqusting. Hotel is a 60 dollar a night hotel charging over double that.

Leisure Family

2/10

Poor

09 Aug 2021

Verified traveler

The front desk was rude during check-in and upset I wanted to pay cash for the room, although I made the reservation with a credit card guarantee.

I paid cash for the room at check out. The hotel not only also charged the credit card - they charged it twice. Furthermore, they charged the credit card $25 for incidentals.

I called the hotel front desk, after finding the correct phone number online. The phone number printed on the hotel folio is wrong. The front desk mentioned a manager would have to call me back to address my questions.

“Kerri” also mentioned the $25 incidental fee is hidden in the fine print and I would just have to get over it. I have business travelled the world for over 30 years, never has an incidental charge been applied to me without my informed consent.

Please note I will inform the organizers of this national professional organization that hosted the conference of the unprofessional behavior or this hotel in the Clarion brand.

Business Partner

4/10

Poor

09 Aug 2021

Verified traveler

The property is in a great location but is badly worn. The first room I was assigned had a broken AC so I asked to be relocated. That involved a lot of luggage toting as it is a large property built in a rectangle around a courtyard. Had to return to the lobby, which was exactly at the farthest point in the hotel from the bad room. Asked the next room to be nearer to the lobby but it was still a fair distance. The elevator was almost as far from the lobby so I hauled my luggage up and down stairs instead. (It is technically accessible, but I wouldn’t stay here if I needed an elevator.) The bed’s mattress was all springs and the linens were thin and spare. On a positive, the AC worked very well once I turned it on. Last, the hotel is still in full COVID mode, with limited cleaning frequency and grab-and-go breakfast bags, despite many others being closer to normal.

Leisure Self

4/10

Poor

12 Jul 2021

Verified traveler

Needs remodeling.

Leisure Family

2/10

Poor

29 Jun 2021

Verified traveler

Don’t stay here

My boyfriend and I book this hotel for us and our kids. I would not recommend anyone to stay here. The service was horrible. The front Dess attend it was very rude it had an attitude. Our door keys didn’t work and when we got a replacement door key those wouldn’t work either. We ended up just leaving and booking another hotel and we still haven’t received our refund.

Friends_and_family Family

4/10

Poor

23 Jun 2021

Verified traveler

The hotel is in need of remodeling. The carpet in our room had numerous stains and the TV was small compared to other hotels we stayed at in past week. The bathtub/shower was small but had two different areas with own sinks which was nice. The hallways had a very bad musty smell. The breakfast they advertised was a”bagged breakfast” with juice, orange, muffin, protein bar with coffee available. Had I known this I would not have chosen this hotel. They need to advertise correctly what their breakfast is. All the hotels I have stayed at lately had open breakfast bars with eggs, waffles etc. I do not recommend this hotel but the staff were nice.

Leisure Family

2/10

Poor

19 Jun 2021

Verified traveler

Left my wallet on the desk for a second and it went missing

Business Family_with_children

2/10

Poor

19 Jun 2021

Verified traveler

Nothing

Leisure Family

10/10

Exceptional

17 Jun 2021

Kevin

Nice Check-in

Clean and nice the only thing I would want more is a larger TV.

Partner

4/10

Poor

16 Jun 2021

Verified traveler

The lobby is beautiful, lavishly decorated making one eager to open the door to their room in hopes of enjoying similar lavishness on a smaller scale only to be greeted by peeling wallpaper, a non functioning ac unit,a broken floor lamp, dated bedspreads, dated looking room and a big big feeling of regret having paid so ridiculously much for a room that is akin to a motel 6 at best!

Leisure Partner

2/10

Poor

13 Jun 2021

Verified traveler

Had a room on the 3rd floor only to find there was no working elevator.

Self

8/10

Excellent

28 May 2021

Brian

Business Trip

I was there 1 night for business. It was a fine hotel and was clean. Service was good. My only complaint was the bright parking lot lights and not blackout curtains so I didn’t sleep well.

Business

10/10

Exceptional

27 May 2021

Cathleen

I stayed in the same exact room that i stayed in for the very first time 9 years ago. It looked exactly the same, and it made me feel very relaxed and comfortable. Hotel staff are very friendly!

Self

6/10

Pleasant

22 May 2021

Kate

Elevators long way off from lobby
Long hallway in convention center before hotel rooms
Definitely not easy when you have MS

Self

8/10

Excellent

21 May 2021

Verified traveler

We just used this hotel to sleep overnight after attending a wedding nearby. The only staff we met was the lady at the front desk who was very busy but checked us in fairly quickly. The room was clean and quiet.

Leisure Partner

6/10

Pleasant

17 May 2021

Verified traveler

Hotel and room needs some updates. Did like the balcony.

Leisure Family

4/10

Poor

13 May 2021

Verified traveler

Staff was racist felt really uncomfortable

Leisure Partner

8/10

Excellent

05 May 2021

Verified traveler

Restaurants within walking distance was convenient. Made up for the fact the on site dining was closed.

Leisure Family

8/10

Excellent

26 Apr 2021

Kim

The stay was fine I had my grandkids with me. It is not as modern as they are use too.

Friends_and_family Family

8/10

Excellent

20 Apr 2021

Robert

Over night nothing special

Partner

10/10

Exceptional

19 Apr 2021

Ralph

Great value

Clean, roomy; well-located for dining, shopping, travel.

Business

4/10

Poor

19 Apr 2021

Thomas

3rd Floor No elevator.

I am 70 years old and was put on the 3rd floor with out a working elevator.

Business

10/10

Exceptional

05 Apr 2021

Verified traveler

Would stay here again. Great location, can walk to many restaurants and stores.

Friends_and_family Family

8/10

Excellent

05 Apr 2021

J S

Front desk helpful. Good location. A bit dated.

Self

8/10

Excellent

01 Apr 2021

Sandy

Hotel needs renovated

Hotel needs renovated. Beds felt like sleeping on nails. Supposed to be non smoking hallway smelled like people were smoking in all the rooms. Furnishings are dated

Friends_and_family Family

8/10

Excellent

21 Mar 2021

Verified traveler

Perfectly decent one night stay. Hotel a little shabby and smelt of cigarette smoke around the corridors (not in the rooms) but otherwise fine

Partner