Candlewood Suites Fredericksburg

United States , Fredericksburg - VA
FREDERICKSBURG, 4821 Crossings Court
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100 reviews shown

4/10

Poor

08 Mar 2026

James

Reservation was for a room with 2 beds. They do not have rooms with 2 beds. The person at the desk was apolgetic but it was not what was requested or advertised. There was loud noise and yelling in the room the floor above at 3am.

Overall, a poor experience.

2/10

Poor

19 Feb 2026

Thomas

Check out right after checking in due to about 12 cockroaches in our bathroom babies and adults

Partner

2/10

Poor

11 Feb 2026

Alisha

They have roaches and still have not gave me my refund

Business_and_leisure Self

8/10

Excellent

13 Jan 2026

Jenelle

Rachel was the front desk staff on duty on the second day of my stay. My room needed to be changed due to a lamp not working and the toilet seat coming off. Maintenance staff was not in on this day to help further with repairs, but she was quick to action. Rachel helped me and addressed me with kindness and genuine customer care. She provided everything I asked for and even went out of her way to check the new room for me, print documents for me, and treated me to cookies and snacks as a courtesy for my troubles. She was outstanding!! The hotel itself was okay. I like that the rooms were suite style with full size refrigerator, microwave, stove top, and kitchen sink. They have washers and dryers for free and free coffee. There was a gym and business center as well. I hung out in the outdoor seating area in the back of the hotel it was small but comfortable. The hotel is located right off of 95 so it is very convenient for travel.

Self

4/10

Poor

10 Jan 2026

Patricia

The hotel room was dirt, it smelled bad and i found roach remains in the refrigerator and closet. There was trash behind the bed and nightstand. The laundry room was so nasty as if no one ever cleans it. The staff was okay though.

6/10

Pleasant

03 Jan 2026

Robert

Room showed a lot of wear.
Staff was not really engaged with the client.
No breakfast

Leisure Self

10/10

Exceptional

13 Dec 2025

Robert

Checkin was fine, room was clean, and water pressure was good. Would definitely come back.

10/10

Exceptional

09 Dec 2025

Angela

Clean room, great water pressure staff is extremely nice and professional.

2/10

Poor

05 Nov 2025

Kenneth

We woke up the next morning and my wife noticed a roach. I told her if its just one its okay. Seconds later I saw the Initial roach and several others coming out of the cabinet and from on top of the refrigerator. We went downstairs to request a new room and we were able to change. Just to realize there were baby roaches on the a/c unit, on the walls, in the bathroom and still in the kitchen. What made it even worse as we were leaving the room to go back downstairs to the front desk there was a roach crawling on the wall in the hallway. We notified 2 of the front desk receptionists so they both were tracking each incident through there shifts andwe were told if weleft when we left we would get a full return due to the incident. And later found out the general manager was not aware and said she would issue a refund and we have yet to see it.

Partner

8/10

Excellent

03 Nov 2025

Carolyn

Room was nice and cozy. Staff was pleasant and helpful. Special accommodations exceeded my expectations. I will stay again with you.

Self

6/10

Pleasant

25 Oct 2025

latisha

Excellent customer service. The staff was friendly and helpful. The facility is a little run down. My room had a stale smell to it. I wouldn’t stay again but it was good enough for one night.

Self

8/10

Excellent

23 Oct 2025

Sandra

Staff was very friendly. Room carpet is getting very old. It was very stretched out in places where it rippled. Getting in and out of the parking lot was a bit tricky through no fault of the hotel due to construction along the highway. But overall a pleasant hotel at a budget price.

Self

4/10

Poor

18 Oct 2025

Matthew

Not up to IHG standards. Bugs and our room had no thermostat when we checked in

10/10

Exceptional

16 Oct 2025

Stanley

I liked the property a lot. The accomodations and the price was very good. The internet and heat system were my only issues but, I found it to be the one of best and I have stayed at Marriott Residence, Comfort Inn of n and Suites, Hilton and other's.

Business Self

4/10

Poor

03 Oct 2025

Michael

Found a cockroach in the bathroom in the morning. And other bugs on the desk

Partner

8/10

Excellent

24 Sep 2025

David

Booked a 2 bed and had to take a 1 bed with a roll out bed upon arrival .. the roll out bed was in bad shape with a torn mattress .. other than that the visit was fine

6/10

Pleasant

22 Sep 2025

Veronica

1st they take and retain a copy of your Driver License which i consider a security violation of your personel information. No encryption .
no locked room. i asked and was told it was policy..if i had not been attending a funeral i would have sought alterative hotels. Very dated..floors missing pieces..double bed. room smelled of dog.

Family

10/10

Exceptional

08 Sep 2025

Dennis

Return Stay

I've stayed in this property several times and the location is very convenient and reasonable.

Self

4/10

Poor

20 Aug 2025

Fatima

The carpets was dry

10/10

Exceptional

03 Aug 2025

Amy

Nice for a one night stay. If you were staying longer in the area it would be wonderful with the kitchenette.

Leisure Partner

8/10

Excellent

29 Jul 2025

Karen

Fast friendly service, ok area with grocer and restaurants. Could be cleaner

Leisure Family

10/10

Exceptional

12 Jun 2025

Bilal

Good

2/10

Poor

10 Jun 2025

Greg

A lot of broken stuff in the room, the more you look the more dirty you find it. Bugs

Leisure Partner

2/10

Poor

05 Jun 2025

Rachel

Smelled like dog pee in the elevator and lobby. Tried to force a checkout an hour earlier than on site.

Friends_and_family Friends

2/10

Poor

02 Jun 2025

Sheryl

The carpet was disgusting and they had roaches
I had to leave once I seen the bugs
Ridiculous
I need a refund for my 3 nights

Self

2/10

Poor

25 May 2025

Verified traveler

Unprofessional Service

Hello, upon my arrival my room was not clean all that well. I decided to check out the next day and the front desk person was unable to handle this transaction and I am awaiting for a call back from the manager.

Partner

2/10

Poor

18 May 2025

Karen

The room had roaches had to leave in the middle of the night.

Friends_and_family Family

2/10

Poor

14 May 2025

Kimberly

I didnt like the family of roaches... I uesd to work here. And I can't believe how horrible things look... Called front desk about a tv issue ndxt thing you know I look over about 5 roaches were crawling in the wall... Right in time front desk was knocking. I showed him what I was looking at and he acted has if it wasn't a problem. Telling me \"oh its just a few\" how discussing is that! Then saying \"well what you wanna do\".. I want to leave mf... and never come back...

Leisure Partner

6/10

Pleasant

04 May 2025

Tamiko

The mattress was uncomfortable. The room was very small. Couldn’t adjust the room temperature. Staff was not friendly or professional.

Leisure

2/10

Poor

30 Apr 2025

Laura

Very disapointed

Business_and_leisure Pet

2/10

Poor

24 Apr 2025

Jonathan

My room needed to be changed three times due to a roach problem

Family

6/10

Pleasant

12 Apr 2025

tricia

Not as advertised

We were there for one night. Easy off expressway. People were friendly. Were told When we checked time of breakfast there was none. Room was musty, stained and ripped carpet. Bed was comfortable, curtains blocked out light. Price was too high for what you got.

Friends_and_family Family

6/10

Pleasant

09 Apr 2025

Paul

It's an average hotel

Leisure Self

2/10

Poor

30 Mar 2025

keith

Property was in a good area put the room I tried stay in wasn’t clean I seen a roach on the wall ac wasn’t cold all and all was not a comfortable. I had to pay for another hotel.

Leisure Partner

8/10

Excellent

30 Mar 2025

Selina

Location seems a little busy work workers
For a while now or live ins.

Leisure

8/10

Excellent

28 Mar 2025

Ing

10/10

Exceptional

25 Mar 2025

Lesley

Home Sweet Home

Simply just like home!

Self

2/10

Poor

23 Mar 2025

Dorsey

The fact that the front desk staff is extremely unprofessional from the get go.I showed up and apparently the phone call was more important then waiting on an arriving guest. The employee was in an office with a personal call.
Then the fact the elevator was out of service leaving one in operation. Once i got to the room, the room had existing trash. Overall, the place is very dirty. Would not recommend it

Leisure Self

2/10

Poor

18 Mar 2025

Verified traveler

No room available

Arrived and hotel was overbooked. No room available

Business

10/10

Exceptional

17 Mar 2025

Anita

Quiet weekend

It was nice and cozy and no one interrupted my peace.

Friends_and_family Family

6/10

Pleasant

11 Mar 2025

john

Hidden charges

Not to bad of a price for the room but then charging extra when when checking in was a little ridiculous

Partner

6/10

Pleasant

09 Mar 2025

Ashley

Everything was good other then the bed was very uncomfortable.

Friends_and_family Family

6/10

Pleasant

10 Feb 2025

Janet

no provisions in shower

I got into the shower to find that the boxed soap had been opened and apparently used; the shampoo and body wash containers on the wall were both empty.

Self

2/10

Poor

09 Feb 2025

Verified traveler

Arrived at the property at 3pm
Was told the room was unavailable and they tried calling me. Next offered a smaller room. I looked at the room and it was filthy. There was no refrigerator, when I opened the dishwasher there were many love roaches crawling throughout. The room was dirty. The smell was horrific.
I let the front desk know and he was not surprised. He actually said he was aware but they are only on the fourth floor.

Partner

4/10

Poor

31 Jan 2025

Karla

When I got there to check in the receptionist was very rude and said they did not have me with a reservation. She then found me was very rude. when we got to our room my husband turned the tv on and it said no signal. I called them and they said that TV does not work so there is nothing I can do there is no technician. I called the following day and they said I told you it does not work no care in the world to make us comfortable. Again very rude and confrontational. I would not recomend staying there.

Partner

2/10

Poor

20 Jan 2025

Anticius

The property had roaches in room 217. The hallway/room smelled like wet dog and the linens were dirty. When asked for new linens. I was told that I needed to bring down the old linens first.

Business_and_leisure Partner

10/10

Exceptional

16 Dec 2024

Donna

Loved this hotel.

The staff was excellent, professional. Very nice people.

2/10

Poor

18 Nov 2024

Verified traveler

Worst Experience

this place is strickly for homeless people. Guest have big size Pit bull dogs on ropes, Hallway & elevator smells like marijuana. The guest dog jumps up on other guest. You have guest who are just hanging out in the lobby just loitering. For the price of these rooms you would expect it to be clean, speaking about clean the hallways have dirty linens laying outside of rooms and housekeeping door. I have plenty of trouble getting my overcharge for the room back. I am still waiting for my incedential deposit back.. This place needs staff changes real quick because only the General Manager can do refunds . This one hotel i wont ever stay at or tell anyone about . This hotel is not for tourist. The front desk agent was outside smoking more than doing her job.. which she aint even good at, she knows not enough to be left alone on a shirt alone..

Friends_and_family Family

2/10

Poor

15 Nov 2024

Constance

The room had a damp smell. They didnt have the room i booked. They tokd me i could cancel my reservation because they didnt have a handicapp room available. They charged my card twice in errror, and when i asked about it, all they could say is that humans make mistakes. I will never recommend, nor stah ever in this hotel. The lights swtch didnt work properly?, there were knats flying around. The carpet was filthy. This was not a quality hotel..

Leisure Family

2/10

Poor

12 Nov 2024

Angela

Horrible

Unfriendly staff with a horrible smell when you walk thru the door. Next to a gas station/trucking lot. Staff was unfriendly and went thru my room.

Business

10/10

Exceptional

15 Oct 2024

Eugene

Bed way too close (5-6 inches) from wall; impossible to get in & out that side.

Other than that, it was great

Leisure Family

2/10

Poor

14 Oct 2024

James

So bad we left after 2 nights!

Horrible stay. Most uncomfortable bed i’ve ever tried to sleep in. Rooms are hot, hallways are musty and overall not very clean. Elevators smelled like Bob Marley spent the night in there smoking it up. Oh - and their listing says they have a restaurant…. They don’t. It’s like a snack room you can buy stuff. Save your money, sanity, and prevent back pain and don’t stay here.

Friends_and_family Family

10/10

Exceptional

30 Sep 2024

Keith

We only stayed in the room from 11:30pm Saturday night. And left about 10:00am Sunday morning. And got a good night sleep 😴

Leisure Family

10/10

Exceptional

09 Sep 2024

Don

Outside traffic noise. Otherwise a nice clean stay.

6/10

Pleasant

08 Sep 2024

Samantha

The room was perfectly fine and bed was very comfortable. However, the other guests were very sketchy and I passed a man in the hallway holding a long serrated knife just walking with his head down. Very unsettling.

Business Partner

10/10

Exceptional

25 Aug 2024

Monika

The bathroom toilet didn’t flush

8/10

Excellent

25 Aug 2024

Larry

Good Hotel

Business_and_leisure Family

4/10

Poor

28 Jul 2024

Anton

Little to pricey for the conditions

Loacation was a little difficult to access. Room were VERY damp and musty.
Woke up the next morning and everything had a wet feel.
Hallways had a strong odor of cooked food.

Friends_and_family Family

2/10

Poor

22 Jul 2024

Tammie

We requested a non smoking room and got a smoking room. Our room was given away. Unable to receive refund because manager not on site. Room was dirty and smelled like smoke. Disgusting. It was hard to breathe and left early in the AM due to breathing conditions.

Leisure Partner

10/10

Exceptional

19 Jul 2024

Lesley

Candlewood Suites delivers just what I expect: Superior customer service as usual.

Business Self

4/10

Poor

19 Jul 2024

Sharon

It was not kept clean, room lights didn't work and AC was poor in a hot/humid environment.

Leisure Partner

6/10

Pleasant

11 Jul 2024

Andrew

Great hotel in a terrible location. Trying to get in & out of the property is a pain in the ass. Have to make a U turn when exciting off of 95 to get back to it. Overall placement is just not convenient.

Business Self

8/10

Excellent

28 Jun 2024

William

My room was much better this time than 10 days ago last time it was smelt of dogs and it was dirty. This time. The room was very good. It smelled fresh. I was happy with the room this time, but the area needs to be cleaned up. a lot of people strange people walking around.

Leisure Family

8/10

Excellent

26 Jun 2024

Joy

Exceptable.

It was comfortable but could have been a bit cleaner. I alway disinfect many surfaces in hotels.
The worst of it was the construction trying to enter the building. Which they have no control of.

Self

2/10

Poor

23 Jun 2024

David

This facility in extraordinarily RUN-DDWN. It needs to be closed and entirely renovated. IHG ought to be ashamed of this property.

Business

2/10

Poor

21 Jun 2024

Cem

service

We booked the reservation online and once we arrived at the hotel there were no non smoking rooms available. Then at 11pm we had to call you cc dept to get a refund, Afterwards we had to drive around at midnight to find a room because we couldn't book anything online after 10pm.

Partner

2/10

Poor

18 Jun 2024

William

There were people walking around the property standing on the corner of where our bedroom is for 45 hours straight they even had BB guns in the backyard. The room smelt like wet dog there was animal hears on the chairs crumbs on the floor. The place was smelly and dirty. I’ve been going to this Candlewood suites for six years and never saw it like this before.

Business_and_leisure Family

10/10

Exceptional

16 Jun 2024

Brendon

Staff was amazing

Leisure Partner

6/10

Pleasant

14 Jun 2024

Antonio

Close access to I-95

2/10

Poor

06 Jun 2024

kaitlynn

\"Warning domestic violence\" The room was clean the area around the hotel was very dificult to navigate though that is not why i am leaving such a bad reveiw. I have genuinely never had an experience like this at a hotel and i do not understand why the issue was not handled at all. I booked my stay for 2 nights but left at 4 am the first day after hearing major domestic violence that shook the room all night to the point i could not sleep and i am a heavy sleeper. We had began calling about this distubance at 11:pm and nothing seemed to have been done at all about it. Suposedly they called the room and they said everything was fine but if anyone had bothered to listen on the floor we were on at all let alone the floor above us they would have realized it was not fine. I shared with the front desk that i heard loud banging that shook the walls and chairs being thrown across the room and women screaming to stop and to get out of their room and that they were hurting her and a man shouting awful things at them. This was not normal and i regret that i didnt think to call the cops myself. I was refunded for my second night but i didnt receive anything for the night i wasted there not being able to sleep i gad to get another hotel about an hour away and was too tired after not sleeping all night to attend the ren faire as i intended too so i really just wasted alot of money on this and i highly regret my stay.

Partner

8/10

Excellent

25 May 2024

Michael

We stayed here for about 6 weeks while waiting to be able to move into our new place, it was really nice for those who need temporary housing. They had a lot of things most hotels don't, like pots and pans, a dishwasher, a stove, a microwave, plates, bowls, cups, and silverware. In general, it was probably a better place for us to be than a more expensive hotel would have been just for all these extras. My one big complaint is that the floors are always so sticky, I believe it's due to how they clean the rooms but we always had to wear shoes and even then the shoes would stick to the floor. Regardless, I would stay here again if I was in the same situation.

Business_and_leisure Pet

2/10

Poor

19 May 2024

Deborah

Hotel called me in the not cancel my reservation. No charge

2/10

Poor

16 May 2024

Michael

Did not stay here, don’t stay in a smoking room.

First of all, we did not stay at this hotel. I paid for it, checked in and went to the room for about a half hour, then checked out with thd promise of a refund. The room was the last available room in the queen category but it was a smoking room. The smell was unbearable even after I Febrezed the entire room twice. (Febreze supplied by the hotel staff). I would never recommend that anyone stay in a smoking room unless your are desperate or have no sense of smell. Otherwise, I have complaints regarding the staff.

Partner

10/10

Exceptional

15 May 2024

Floyd

Everything

8/10

Excellent

11 May 2024

Joe

Quick check-in/out, very friendly staff.

Leisure Partner

10/10

Exceptional

08 May 2024

Kimberly

Loved the full kitchen!

Self

2/10

Poor

06 May 2024

Carrie

Terrible!

This hotel has really gone down hill. They put me in a smoking room, without even warning me ahead of time. It smelled terrible and there was nicotine all over everything. When I tried to switch rooms, they told me that there was none left that were non-smoking. When I got into my room, I had no towels. I didn’t plan on showering until the morning anyway so I figured I would go down to the desk and ask when I woke up. I went down at 7 AM the next morning and asked for a towel just be told they had none left. I was handed a hand towel… To shower with! Then I was told that if I found a housekeeper in the halls, I could ask for one. So I was supposed to search the hotel to find a towel?! Isn’t that their job??? So I just went back to my room and use my hand towel. When I checked in, I had asked for a late check out so I was given a 12:00 check out time. At 11:45 a man was knocking on my door asking me why I was still there. This man did not look like an employee with the exception of a piece of paper in his hand. He wasn’t dressed well and was chomping on a toothpick.

Self

2/10

Poor

04 May 2024

Darnel

I booked and paid online. When I arrived at the property they said that I had to pay for my room. When I told them that I booked through a third party they stated that they only received a room request and not payment. So I was charged again so they could assign me a room. Thus is completely unacceptable. Next ti.e I will just book with the property.

Self

4/10

Poor

03 May 2024

Eric

I liked the walk in shower and didn't like the pet hair on the floor and the side of the bed up against the wall

Leisure Family

2/10

Poor

28 Apr 2024

Rogelio

There were cops in the hotel due to roudy guests. Not a safe area.
The manager was very supportive and even called around other hotels for me. Thanks to that manager I was able to stay in a safer property.

2/10

Poor

25 Apr 2024

Sheena

Checked into a room that was already occupied.

10/10

Exceptional

12 Apr 2024

deborah

Was a quick stop but perfect

Leisure Partner

8/10

Excellent

08 Apr 2024

Jane

Excellent service everyone friendly and helpful. Room exactly as expected with surprise additional amenities like stove top, dishwasher and even garbage disposal.

Partner

2/10

Poor

05 Apr 2024

Shaniquia

I had to change my room multiple times. Whoever cleaned the room left their hair all throughout the bed. There was hair all throughout the room and bathroom. The rooms and hallways smelled horrible. I will not be returning.

Leisure Pet

6/10

Pleasant

25 Mar 2024

Triana

We stayed for several days and housekeeping never showed. New sheets would’ve been nice. Also something was wrong with the AC it kept ticking and was difficult to sleep.

Leisure Partner

2/10

Poor

01 Mar 2024

Jeffrey

Room was dirty and smelled horrible

Leisure Family

10/10

Exceptional

28 Feb 2024

Verified traveler

Great Stay

Booked for a friend and the feedback was absolutely positive. Very friendly and professional staff, clean hotel, and overall excellent experience.

Business

8/10

Excellent

19 Feb 2024

steven

Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful

Business_and_leisure Self

10/10

Exceptional

02 Feb 2024

Christopher

Nice play to stay

Leisure Friends

8/10

Excellent

29 Jan 2024

Verified traveler

Over all, it was a decent experience. The staff at the hotel was attentive and pleasant.

Leisure Partner

8/10

Excellent

21 Jan 2024

Ryan

Property you can measure cleaning and carpet change. Staff was great though. Rachel was very helpful

Leisure Family

8/10

Excellent

08 Jan 2024

Patricia

Recommend

Great value; clean, comfortable; easy access from I95.

Partner

10/10

Exceptional

29 Dec 2023

Dennis

Overnight stay

My only complaint would be the water pressure was not that great

Self

10/10

Exceptional

24 Dec 2023

Grafton

Lovely

6/10

Pleasant

24 Nov 2023

Samuel

There were roaches in my room..i told the front deck..they said someone would be contacting me by phone or, emai. I haven't received either yeti

Leisure Family

8/10

Excellent

25 Oct 2023

Paula

Watch your credit card

The hotel itself was fine, but I was not happy when the credit card I provided was ran for $50 then another charge for $12.31 within an hour of checking in and we hadn’t used a thing!! Still trying to get that handled!😡Oh there was an issue with a bag of garbage sitting in the hallway all the time we were there.

Partner

10/10

Exceptional

06 Oct 2023

Almeda

The staff was very friendly, rooms are cozy, smoke smell is a bit strong, but, the staff gave us air fresheners. Everything is close by, but, the traffic is CRAZY!!!!! I would DEFINITELY CHOOSE CANDLEWOOD SUITES as a place to STAY.

Business_and_leisure Family

10/10

Exceptional

23 Sep 2023

jose

We had a great experience. staff was very friendly.

10/10

Exceptional

04 Sep 2023

Joseph

Easy to check in - very friendly staff- beds were comfortable- requested a king size bed or two queens but only one queen available and it was fine. Bathrooms were very clean. Really liked the sound machine that was in the room. Helps to block out any noise so my dog doesn’t bark - keeps her nice and calm. Thinking about buying one for us.

Leisure Pet

2/10

Poor

17 Aug 2023

Angie

We were a late check in because of traffic & gave a smoking room even though I reserved non smoking! Room smelled so bad!

Leisure Family