Hanamitsu Hotel & Spa

4/10

Poor

02 Jun 2026

Shekinah

Cons: room smelled musty, AC and mini fridge weren’t on when we got there, paint chipped from walls, dusty, towels smelled like old cabinet, patina on bathroom hardware, AC did not get very cold, furniture outdated, does not look at all like advertised online

Partner

8/10

Excellent

01 Apr 2026

Maximo Pilarca Ronquillo

The staff were very accommodating for an early check in. The property is located in what used to be a busy part of Garapan but now feels like a ghost town (but safe). The beach is accessible. The hotel offers in room and spa services - they are worth the price!

Saipan makes a great quiet destination for those who live in busy cities.

Self

8/10

Excellent

27 Feb 2026

Paolo

Great location, however the perculator was rusty, could not use it.

Friends

8/10

Excellent

20 Jan 2026

David

M

10/10

Exceptional

18 Aug 2025

Mark

New beds are comfortable and as always the staff are great. This staff treat you like a welcome member of the family.

Business

10/10

Exceptional

17 Mar 2025

Mark

Staff goes out of their way to make guests comfortable. Economy is slow but island and people are great

Business

6/10

Pleasant

08 Feb 2025

Luke

This hotel seems to deal more in giving spa massages than actually being a hotel. It was very quiet and very few staff. The room was adequate but the bathroom was dirty and had not been used in a while. Easy access and security was fine. For one night it was suitable but I would not recommend any longer.

Business

10/10

Exceptional

03 Apr 2023

Tom

Nice location

Leisure Self

8/10

Excellent

16 May 2022

James

Nice staff and Chinese lady

8/10

Excellent

16 Apr 2022

Robert

Great location, cleaner than expected given other reviews, cute lobby.
Hard beds, parking an issue when busy

Business Self

4/10

Poor

16 Mar 2022

Manuel

The staff is very friendly.
The biggest complaint I have is the insufficient water pressure.
One other thing of discrepency I found was a pile of dirt behind the couch.

Business Self

10/10

Exceptional

23 Jan 2022

Mark

Good,, things are slow cause of Covid, but staff are great

Business

8/10

Excellent

19 Jan 2022

Mark

My stay was good, except for many places are closed due to Covid.

Business

10/10

Exceptional

24 Jun 2019

GLENN

This property is located in the heart of Garapans tourist district. Well worth the price, its island rustic qualities display the character of its history and its perseverance throughout Saipans contemporary events. One may find solace in a higher end accomodations, but in order to immerse oneself in the experience, one must be available to receive the Saipan experience. Why not?

Business Self

8/10

Excellent

11 May 2019

Mark

Satisfied customer

Staff are friendly and responsive if you need anything. Location is close to everything in Garapan.
Spa is a real spa and you get a real message, not a front for something else.

10/10

Exceptional

19 Aug 2018

Mark

August ‘18

The hotel is in a central location that has a lot of shops and the beach in walking distance. The staff is very service oriented and make the guests feel appreciated.

4/10

Poor

25 Jan 2018

K.B

Disappointing

Stayed for 3 nights,booked on line.There,s no where to park & if you do fined one hope no one parks you in. From the front the place is cute .The staff was very friendly & helpful. First they put us on the 3rd floor, no elevator. Husband has leg problem & the next day they moved us to the 1st. floor. Both rooms where bad.1 channel on t.v that was in English that worked.So staff is very nice ,place is not.

8/10

Excellent

21 Dec 2017

Mark

Saipan, hanamitsu

Staff is friendly and polite. Only complaint is they could have better wif

2/10

Poor

20 Dec 2017

Verified traveler

Shower was not running properly, it was not running in full speed, lukewarm, not hot enough.
Dirty room.
Terrible and unfriendly staff!

8/10

Excellent

18 Dec 2017

Verified traveler

The Hamamatsu in Saipan

The staff is great, very friendly and accommodating. My only issue is they need stronger internet (WiFi) in the rooms.

2/10

Poor

10 Dec 2017

Ronnie

don't be fooled

Pictures on website is not what hotel looks like. Very deceiving. No TV in the rooms. Please don't stay here, there are many other hotels in Saipan that are around the same price.

8/10

Excellent

09 Nov 2017

robert charles

Probably best deal in downtown Garapan

Its probably the best deal if you consider location and price. Its worth the extra ten or twenty bucks to stay here. limited parking in the back, but rooms are spacious and clean. Hot water always worked. Can't beat the location for dining and going out.

10/10

Exceptional

03 Nov 2017

Verified traveler

its a good deal for saipan

location is one of the best, especially for the price

4/10

Poor

14 Oct 2017

William

Disappointed

I was disappointed in the condition of the room and the stiffness of the bed. Also I asked to extend my check out time from 1200 to 1800 because of my class schedule. I called and talked to the receptionist and she told me it was an extra $20 so I agreed. When I proceeded down to check out I pulled out a twenty dollar bill but it was wrapped around a couple of hundred dollar bills and the lady told me it was now $50 after she saw the rest of my cash. I didn’t appreciate that at all!!

4/10

Poor

21 Aug 2017

Verified traveler

Close to beach/shops, but dingy

Moldy shower curtain, and stinky toilet, gave a feeling of dinginess to this otherwise decent room. Right in the heart of Garapan, on the promenade, so good location.

4/10

Poor

06 Jul 2017

Isabella

Stay somewhere else

Room was ok but the shower was terrible and shower curtain was disgustingly filthy. No elevator so you may have to carry your heavy luggage up to the 3rd floor. It says ' free parking' but their 2 vans take up the 3-car parking lot. You need to find a parking on the narrow street. Very difficult to find and the photo of the hotel is nothing like it is!

4/10

Poor

07 Jun 2017

bob

Hotel in construction zone

Hotel stuff at night was horrible to work with, was put in a room that was not ready, had multiple cockroaches, bed was horrible, AC did not work, Then during day, door lock
Broke. Lost a hr

6/10

Pleasant

18 Apr 2017

Li Rong

Good location

We have stayed here in 2 days. The staffs are very nice & helpful. The location is very good. Room size is okay. But the room furnitures are very old. The cups very dirty. Both room very dirty and smelly.The both tub is dirty & the walls grew out of the moss， also the shower running is not good. The hotel has provided 2 towels & 2 toothbrush with pastes only. Windows are dirty. The sofa also is dirty. I have talked to hotel manager, she is asked me to write down. I hope there are have a lot changes soon. The hotel don't have lift which means you have to go up stair by steps with the luggages. Also wifi is not strong enough in the room. Only the lobby you can used wifi well.
我在这家酒店住了2天，酒店的地点很好，房间也不小。服务员很帮忙，提行李，找旅游地点，送你去机场(只付20块美金)。不过，酒店的最大问题是卫生不好，喝水的杯子很脏，第一天住房的杯子里面长了绿苔，卫生间的漱口杯更是肮脏。酒店的卫生间很脏，墙壁上长了苔，浴盆肮脏，味道很大。热水很小，喷头不好用。房间的玻璃、沙发都很脏。浴室里只提供了两条浴巾和两把牙刷和小袋牙膏。我已经跟酒店的经理交换了意见，她很虚心请我写下来。希望酒店可以改进卫生状况。

Partner

4/10

Poor

06 Jan 2017

Verified traveler

Come hanamitsu, if you are chinese :)

It was really great other than hotel. They were kind, but didn't speak English. so.. maybe they could have said something behind my back haha ...And water from the bathroom was too weak to wash

Family

8/10

Excellent

17 Nov 2016

Khwame

This hotel was great, for a couple reasons, location the location was great you were in walking distance of everything, the hotel itself is a bit older needs a few repairs but for the most part its great place to stay friendly staff..

Family

6/10

Pleasant

10 Feb 2016

lukas

The location for the hotel was hard to find....i circled around the hotel for an hour without knowing that its the hanamitsu hotel...after i finally found the hotel, i spent another 15 to 20 minutes looking for the parking lot. After i finally got into the hotel i was shocked because the picture they showed online for the hotel and the rooms was beautiful and clean...but when i went there in person, i saw that it was not how it was shown online...the lobby was dusty, the rooms were dusty too and the tv was not even working and bathroom wasnt clean too. I was so tired i decided its ok for me and my family to stay. I went to front desk to ask for extra pillow for my kid but they wouldnt give any pillow..thats when i decided were only going to sleep because we were tired but were going to check out the very next day...

2/10

Poor

21 Dec 2015

Natalie

Disgusting and terrible---stay away

The only reason I booked this hotel is location and I was thinking it easy to walk to everywhere. However it is super disgusting in the room they didn't even clean enough. The furniture is old and smelled bad. when open the wardrobe to hung my towel there is other's panty inside!!! Can't believe it!!! The shower is bad and not warm call the front desk they just say because of a lot of people using just wait!!!
Will never ever recommend to any of my friends.

8/10

Excellent

21 Nov 2015

Verified traveler

Basic needs met

Hotel met my basic needs for an overnight stay. The bathroom could be a little better.

2/10

Poor

16 Sep 2015

Jeff

Dirty hotel room

Cash security deposit was required upon check-in. Was asked to check out before noon. Hotel room was filty. Restroom wasn't cleaned and had mold and mildew.

2/10

Poor

11 Sep 2015

Verified traveler

If you have to stay here, cancel your trip

Not accommodating, ended up in a room sharing a bathroom with another room, beyond bazaar!

6/10

Pleasant

28 May 2015

Jessy

Not what I expected...

Me and my friend arrived at midnight, the front desk was friendly and told us here is really safe because they got the recorder CCTV, when we woke up in the morning, we found that our wallet was lost, then we ask the front desk for the cctv to check out if we bring our wallet out or not, then the front desk was not that friendly and told us that their CCTV was out of order so they can not show us the record. WHAT?!?! SERIOUSLY?!?!

4/10

Poor

12 May 2015

Dan

Bad service and dirty

Very poor service and unfriendly staff.
Room is dirty and not cleaned up. Construction works ongoing on the to floor in the evenings, noisy.
Better options exist in the area

6/10

Pleasant

31 Dec 2014

Valerie

Good location. Needs better service

Good location. Room had no cable, no shower curtain. Room was small. Staff can hardly speak English but they try their best to accommodate us.

Family

2/10

Poor

25 Dec 2014

Nicholas

Definitely not value for money

The room smells and the furnishings are in very poor conditions. I developed rashes sleeping on the bed. My worst hotel stay experience.

4/10

Poor

15 Oct 2014

Verified traveler

Not professional in the hotel business

The location is very good, but they seemed to be very unprofessional. They always asked if we wanted to do the spa or massage there whenever we went out / came back through the main entrance, which became annoying gradually. So we chose to go through the back entrance as much as we could in the end. On the contrast, we asked to get the tissue which was running out in our room, but they didn't provide as promised for the 4 days we stayed there. Btw, they forgot our reservation to pick us up in the airport and we had to take a taxi after one hour waiting.

Partner

6/10

Pleasant

06 Jan 2014

Verified traveler

Construction on facility. Uninterested Staff

Hotel was having renovations and repairs, even through holidays. Limited parking, but staff always takes spots. Wireless does not work well.

4/10

Poor

01 Jan 2014

StayedinSaipan

Terrible Hotel

It was a horrific experience staying at Hanamitsu Hotel & Spa. I requested a hotel pick-up from the airport to the hotel. I requested this when booking online and I reconfirmed the pick-up the day before my trip over the phone. Yet, nobody came to pick me up from the airport. Even after making two phone calls to the hotel from the airport police booth and receiving assurance that somebody from the hotel will come to pick me up from the airport, nobody came. After, waiting outside in 40 degree C hot weather, I had to find my own cab to get to the hotel. The hotel manager was rude to me. She was a shrill confrontational woman, who was unapologetic for the whole fiasco with the pick-up from the airport. When I asked for a 'proof of stay', which only hotel staff can provide, the manager refused repeatedly. Even after trying to convince her on several different occasions, she refused. I finally, found a fellow traveler staying at the same hotel to convince the manager to give me the document. Since this is a document that Hotel.com cannot provide and only Hanamitsu Hotel & Spa staff can provide, I don't understand why the manager refused to provide this document. The condition of the bathroom was unsatisfactory. There was no hand soap. The washbasin had only hot water and no cold water. The quality of soap provided in the shower was of extremely poor quality. There was no shower curtain. The glass cups on the washbasin shelf were dirty with dried water spots.

6/10

Pleasant

02 Jul 2013

Verified traveler

Good value and right in the middle of everything!

The hotel is right in the middle of Garapan, but that means it's a little hard to find on car. The picture on the website is the front of the hotel from a walkway, not a road. There's no elevator at the hotel! But the staff was more than willing to carry up my 35lb. luggage to the third floor. That being said, you're taking the stairs at the back of the building to get in and out.

It's within walking distance of most of Saipan's nightlife including the GIG disotechque, Godfather's Bar, the Fiesta and the Hyatt. There are quite a few good restaurants close by, which is good because the hotel does not offer room service. The spa offers a discount to guests of the hotel, which is convenient right down stairs!

6/10

Pleasant

21 Aug 2023

MINAKO

wifiが全くつながらないことがあり、不便でした。
パンデミックの影響か、スタッフを縮小しているようで、サービスが行き届いていない面がありましたが、交渉すれば対応してもらえました。

Leisure Family_with_children

2/10

Poor

28 May 2022

JaeYoon

웩

와 진짜 최악
진드기 나올까봐 이불도 안덮고 새우잠 자고 새벽에 나옴

2/10

Poor

09 Feb 2020

hirano

薄暗くて、スタッフの感じも悪い
一緒に行った友人の部屋が水道管が破裂して水浸しになり
荷物も全部水浸しになったが、洗濯したからいいだろうと、スタッフが逆ギレ
謝りもせずに水の残る部屋にそのまま宿泊させられそうになった
もう絶対に二度と行かない

Leisure Friends

6/10

Pleasant

16 Jan 2020

Eva

他の口コミにもあるように、虫は多いです。
シーツの上にも虫の羽が落ちています。
翌朝水が出なくなりました。
ただ、スタッフは感じは良かったです。

Leisure Partner

6/10

Pleasant

20 Oct 2019

Verified traveler

テレビは一切観られなかった。

Leisure

6/10

Pleasant

13 Aug 2019

SANGWOO

침구교체시급

촉박하게정하다가 도착날새벽도착이라 잠만잘생각으로결정한건데 아무리잠만자도 돈아까워요 차라리 더주고좋은데자는게나을듯해요 대충보면깨끗한거같지만 침구에서나는냄새와 밝을때보면 침구가전부 누리끼리해서 그걸봤다면 못잤을텐데 자고나서봐서다행이라 해야할지 위치는 완전시내 정중앙에 맞은편에클럽있어서 늦게까지시끄러워요 게다가 엘베없이3층까지 짐가지고가야됩니다 다시는안갈호텔 직원은친절함

Family

10/10

Exceptional

07 May 2019

soo yeol

It was great trip.

It was great trip.
Nice spa and garapan
.

Friends

2/10

Poor

06 Feb 2019

Verified traveler

Aqua 海景房優、設備完善、餐點也還行

10/10

Exceptional

03 Apr 2018

Verified traveler

가라판 숙박시설중 가성비 최고!

예상보다 쾌적한 룸 컨디션입니다. 까다로운 커플여행은 조금 무리이며, 친구나 가족여행으로는 무리 없는 수준이라 보여지네요. 무엇보다 가라판 시내에 있다는 지리적 이점은 최고라고 생각합니다.

Family

4/10

Poor

25 Mar 2018

Zheng

位置很好，但是房间太一般了。有点潮。

Family

4/10

Poor

13 Mar 2018

Verified traveler

全体的に日本人の大人が泊まれる宿ではないです。ホテルとしてのサービスは期待できません。
ハブラシとタオルはありました。
部屋の掃除は一切入りません。部屋には色々な虫が沢山いて飛んでいたり、壁際に屑のような物が毎日大きくなっていく所が何箇所もありました。毎晩夜にはケケケケとヤモリが部屋の中で鳴きます。
床はジャリジャリしてるので裸足では歩けないです。携帯用のスリッパをお勧めします。
空港までの送迎はしてくれますが20ドルの有料です。
窓の外がすぐ建物なので一回もカーテンは開けられませんでした。
冷蔵庫の電源を入れてもらったら水浸しになったり、コップは全て不潔感があって使えなかったです。
テレビは置いてあっても観れなくてフロントの人を呼んでみてもらっても、直らず、アイドンノーと言われて去られてしまいました。
出掛ける時に鍵を預け、戻った時に部屋番号を言ってもすぐに鍵をくれず、部屋に電話したり、その部屋は無いなど意味不明で中々伝わらなかったので預けるのはやめました。
フロントがある1階にはホテルではあり得ない、いつも気怠そうにして座っているスタッフらしき人達がいました。

場所やシャワーのお湯や出はよかったです。




シャワーの湯と出は良い
部屋は広い

タオル類はあるけど他は全く何も無いです。

2/10

Poor

11 Jan 2018

ダイバー

不潔・中国語しか通じない

お部屋はゴキブリだらけ、フロントスタッフは日本語が通じないのは良いとして、英語の数字のレベルから通じない。→ex.205号室が理解できない。漢数字を書いてようやくのレベルです。
因みに、エクスペディアのミスで飛行機に乗れない所でした。(フライトチケットの名前入力ミス)デルタ側になんとかしてもらいました。
どちらももう2度と使いません！

4/10

Poor

16 Dec 2017

Verified traveler

So much different from the photos listed

Unpleasant Reception,
Uncontrolled Room Maintenance - They NEVER changed towels and bed-sheets all through the stay.

6/10

Pleasant

15 Dec 2017

Verified traveler

So so...

전체적인 사이판 호텔 수준과 다르지 않습니다. 적당히 오래되고 적당히 지저분하고 적당히 냄새나고 적당히 불편하고... 사이판 호텔 수준에 대해 크게 기대하신다면 실망이 크실겁니다. 하얏트 리젠시급 아니라면 거의 비슷비슷합니다. 이 호텔의 장점은 상점과 식당가 한가운데 있어 다니기 좀 편하고요 단점은 마사지 샵과 같이 있어 정문으로 들어가면 마사지사들 때문에 약간 머쓱한 기분이 들기도 합니다. 뒷문으로 드나들면 크게 불편하지 않습니다. 다만 호텔에 엘리베이터가 없습니다. 주변에 한중일 식당 모두 있고요 다음 골목에 유명한 스테이크집도 있고요 피자 햄버거 가게도 가까운 곳에 있습니다. 큰길까지 나오면 멕시코 식당이 길건너에 있는데 이집 나초가 꽤 괜찮습니다. 개인적으로 호텔 옆에옆에 '장원'이라는 한식당이 있는데 거기서 먹은 짬뽕이 나쁘지 않았습니다.

4/10

Poor

11 Oct 2017

Verified traveler

ベッドカバーやシーツが湿っぽい

宿泊料金を加味すると致し方無いと思うけど、ホテルとは言えないです。お客の対応も最悪。笑顔１つも無い。ロビーが暗すぎる。二度と行かないし、この件を、SNSで拡散します。

2/10

Poor

10 Oct 2017

アイラブミーけんじ

中国人経営で、従業員も中国人のみ。客がいないとロビーのソファーで従業員が寝ています。ダイビングで宿泊したのですが、荷物が重いにも関わらずエレベーターはありません。3回まで何往復もして腰をいわしました。世界中インド、中国、インドネシアやミクロネシアの離島など、そこそこひどかったホテルはありますが、今まででワースト1ですね。ネット上のホテル写真がCGなのもうなずけます。
もちろん部屋の掃除などはなく、毎日バスタオルだけ貰いにロビーまでお願いしに行っていました(T_T)
場所はいいのですが、基本従業員にやる気は一切ありません。。。

6/10

Pleasant

30 Sep 2017

Verified traveler

그럭저럭 싼맛에 괜찮아요

후기를 보고 걱정이 많이했는데 그정도는 아니었습니다. 최적의 위치와 저렴한 최저가 가격에 만족도를 느꼈으며 카운터와 의사소통도 괜찮은 수준입니다. 방청결도는 보통이하. 벌레는없으며 벽지 곰팡이 좀 있고 화장실 냄새가 좀납니다. 사이판 주변 호텔이 낙후된점을 감안하면 나쁘지않았습니다.

Partner

2/10

Poor

23 Aug 2017

Verified traveler

NEVER..

처음 들어갔을때 보여지는 방의 상태는 마음에 들었어.
하지만 살짝만 둘러봐도 보이는 화장실의 곰팡이와, 구석구석 자리잡은 거미들 까지...
원래 후기가 깔끔하지 않다고 하였으니 감소하는 부분이었지만,
난생처음보는 알수없는 벌레들도 침대위까지 기어다녔어.
새벽엔 도마뱀이 액자뒤에 숨어서 울어댔고, 3박4일 묵는 동안 단한번의 하우스키핑도 찾아볼 수 없었어.
호텔자체를 옮기고 싶었지만 환불이 안됨...
현지인들도 추천하지 않는 곳이라고 했지.
저기를 불도저로 밀면 벌레대환장파티가 열릴거야.!!!!!!!!!!!!!

4/10

Poor

15 Aug 2017

JIYOUNG

저렴한 가격에 만족해야하는 숙박

방은 큰데 콘센트 수는 매우 부족해서 곤란하였습니다. 로비나 복도에 큰, 아주 큰 바퀴벌레가 돌아다닙니다. 침대는 넓어서 좋았습니다.

2/10

Poor

27 Jul 2017

박민제

최악

영어안됨..관리엉망.. 취소안됨..휴가를 망치기 싫으시면 여기는 가지마세요 호텔스닷컴도 같이실망이네요

2/10

Poor

26 Jul 2017

Verified traveler

Dirthy and terrible. The staff i met night, cant speak english. So i cant check my reservation.

2/10

Poor

25 Jul 2017

KWANGYONG

비추 입니다

갑자기 떠나게 된 여행이라 괜찮은 리조트들이 풀방이어서 어쩔 수 없이 예약하게 됨.
방 컨디션 나쁨. 직원들 불친절. 엘레베이터 없음.
여행에서 숙소의 중요함을 너무나 느끼게 됨.
유일하게 위치만 좋음.

Family

2/10

Poor

05 Jul 2017

Mi

Worst hotel ever visited

This was the worst hotel I have ever stayed at. The bathroom was just vile. Everything was covered in mold, and the shower curtain was growing slime. There was also barely a trickle of water from the faucet. When I approached the front desk manager about these deficiencies, his response was \"the owner is Chinese.\" As if that somehow explained or excused the horror of the bathrooms.

Family

4/10

Poor

27 Jun 2017

Verified traveler

差

無咩熱水，花灑超大水力，浴室生銹，床有頭髮，服務不算好，沒有設備。

Family

4/10

Poor

14 May 2017

손영권

사이판 하나미추

보통

Family

6/10

Pleasant

06 May 2017

Kj

위치는 좋아요.

새벽비행기라 아이들과 밤 12시까지 쉬려고 정했던 호텔인데 에어컨은 잘 나오고 침대는 괜찮았어요.
화장실이 좀 지저분해요.
아이들 목욕은 못 시키고 한국왔네요

2/10

Poor

02 Apr 2017

mi

差的酒店

地理位置真的方便，但不乾淨，很污糟，設備不足，有一隻很大很大的蟑螂，怕得整晚開燈睡，因凌晨機所以只book了一晩，免費給我也不會住

6/10

Pleasant

28 Mar 2017

Verified traveler

この値段ならこれで、十分

隣に安い中華料理店があってとっても便利!ふつうに美味しい食事ができます。立地は、いろいろと便利です、DFSなら歩いていける。フロントに日本人はいません。部屋は、ベッドの掛け布団1枚で、いままで泊まった中で最も薄い掛け布団?でした。

6/10

Pleasant

18 Mar 2017

KA MING

room is old

Partner

6/10

Pleasant

18 Mar 2017

KA MING

I booked 4 nights in total. The room is big with wifi but the room and the furniture is old. Hot water for shower. There are two sockets but one of sockets is nonfunctional. In fact, HOT WATER is provided in lobby but the lobby staff didn't tell us until I leave. Overall, the hotel is old and not suitable for honeymoon. But the cost is OK compared with others in the same location.

Partner

2/10

Poor

14 Mar 2017

Verified traveler

완전!!!별로 추천하지않아요

진심 비추 객실에 냉장고X, 청소를 안했는지 욕조에 전 투숙자 머리끈 및 머리카락 알수없는 새끼손톱만한 갈색 물질!!~~로비에서 벌레 발견........옷장 문 열때의 삐그덕거리는 소리 새벽도착이라 일부러 저렴한 호텔했는데 그냥 풀로 하얏트 쓸걸 하는 후회감..... 잘 생각하고 선택하세요

Family

2/10

Poor

06 Mar 2017

Verified traveler

불친절하고 시설 안좋은 여관

매우 불만족함. 불친절하고 시설이 열악함

Family