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Aloft Ponce

Puerto Rico Island · Puerto Rico

Street No 2 Km 228 9View location

8.8/10Excellent1,240 Reviews
Cleanliness8.8/108.8
Service9.2/109.2
Comfort8.2/108.2
Condition8.6/108.6
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Aloft Ponce

Try your luck at the casino or dip into one of the 2 outdoor swimming pools. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a banquet hall. Satisfy your appetite at one of the hotel's 4 restaurants.

Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee. Featured amenities include a 24-hour front desk, multilingual staff, and ATM/banking services. This hotel has 2 meeting rooms available for events.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the 151 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as safes and coffee/tea makers. Distances are displayed to the nearest 0. 1 mile and kilometer. School of Fine Arts - 2. 1 km / 1.

Read more about this hotelShow less

Located in Ponce, Aloft by Marriott Ponce Hotel & Casino is within a 5-minute drive of Parque de la Ceiba and School of Fine Arts. This casino hotel is 1.1 mi (1.8 km) from Carribbean Cinemas Ponce Towne and 1.4 mi (2.3 km) from Museo de Arte de Ponce.

Make yourself at home in one of the 151 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

Featured amenities include a 24-hour front desk, multilingual staff, and ATM/banking services. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 16.95 per person
    • Pet fee: USD 50 per accommodation, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 15.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Carribbean Cinemas Ponce Towne 1.8 km / 1.1 mi
School of Fine Arts 2.1 km / 1.3 mi
Parque de la Ceiba 2.3 km / 1.4 mi
Museo de Arte de Ponce 2.5 km / 1.5 mi
Museum of the Ponce Massacre 3.1 km / 1.9 mi
Teatro la Perla 3.3 km / 2 mi
Museo de la Musica Puertorriquena 3.4 km / 2.1 mi
Parque de Bombas 3.4 km / 2.1 mi
City of Rum 3.4 km / 2.1 mi
Cathedral of Our Lady of Guadalupe 3.4 km / 2.1 mi
Casa Armstrong-Poventud 3.5 km / 2.1 mi
Museum of Puerto Rico Music 3.5 km / 2.1 mi
Museum of the History of Ponce 3.5 km / 2.2 mi
Plaza of Delights 3.5 km / 2.2 mi
Casa Wiechers-Villaronga 3.6 km / 2.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 151
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Room serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
Show 22 more facilities & services
  • Bellboy serviceExtra charge
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Shop
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • BarExtra charge
  • Restaurant: 4
  • Poolside snack barExtra charge
  • Banquet hall
  • Meeting room: 5
  • Outdoor freshwater pool: 1
  • Casino
  • Game roomExtra charge
  • NightclubExtra charge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • FitnessExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Aloft Ponce

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH BALCONY WITH VIEWSSUITE • WITH BALCONY WITH VIEWSSUI.BL-WV

    Photos are not available for this room type.

    Aloft Ponce

    SUITE WITH BALCONY WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH BALCONY WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Aloft Ponce

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    Aloft Ponce

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Aloft Ponce

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Aloft Ponce

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Aloft Ponce

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    Aloft Ponce

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Aloft Ponce

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin LOFTDouble or Twin • LOFTDBT.LO

    Photos are not available for this room type.

    Aloft Ponce

    Double or Twin LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Aloft Ponce

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Aloft Ponce

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 37 m²QUA.2Q
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable15 photos

    Aloft Ponce

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH BALCONYQUADRUPLE • WITH BALCONYQUA.BL

    Photos are not available for this room type.

    Aloft Ponce

    QUADRUPLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Aloft Ponce

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 28 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable8 photos

    Aloft Ponce

    DOUBLE QUEEN SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LOFTRoom • LOFTROO.LO

    Photos are not available for this room type.

    Aloft Ponce

    Room LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 37 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable26 photos

    Aloft Ponce

    DOUBLE KING SIZE BED

    Room photos

    26 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE LOFTSINGLE • LOFTSGL.LO

    Photos are not available for this room type.

    Aloft Ponce

    SINGLE LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH BALCONYSUITE • WITH BALCONYSUI.BL

    Photos are not available for this room type.

    Aloft Ponce

    SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Aloft Ponce

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Aloft Ponce

8.8
Excellent
1,240 Reviews
Cleanliness
8.8 /10
Service
9.2 /10
Comfort
8.2 /10
Condition
8.6 /10
Amenities
8.8 /10
100 reviews shown
6/10
Pleasant
22 Jul 2026
astrig marie
The bad: It is not worth the price, the place looks deteriorated, specially the paint and is not even a 10 year old Hotel, parking is not completed, there is no elevators in the parking. The good: The staff was friendly, the room was clean and comfortable. It is a place to stay the nigth if you have too, not for a vacation or Holiday.
10/10
Exceptional
20 Jul 2026
Maria
Habitaciones y áreas limpias.
Personal muy amable.
Hotel en zona céntrica.
Family
8/10
Excellent
20 Jul 2026
Jadiel
Overall a great time! Had a blast with the casino, infinity pool's nice and the food was really good in both the Hard Rock Cafe and Nook Restaurant. Staff's really nice and welcoming, which is something I appreciate.

Bit of noise coming from the other rooms but it was sporadic and very random, tbh. I'd recommend the place to anyone, definitely coming back.
Partner
8/10
Excellent
19 Jul 2026
WILSON
Very few handicaps parking.
Elevator for handicap peeple not available.
Otherwise was good.
Need to have transportation for persons with disabilities
Partner
10/10
Exceptional
17 Jul 2026
Javier
Everything clean and excellent staff
Friends_and_family Family
4/10
Poor
14 Jul 2026
Kiara
Has a small pool, elevator not available for use in the parking garage. Turning into the hotel was not ideal. Hotel did not communicate though the Expedia booking app. Reservation was canceled and I was only notified by private email. All other hotels typically send messages both through booking app and email. For urgent things a phone call would have been helpful.
Partner
4/10
Poor
12 Jul 2026
lynda
The staff at the check-in desk were great. The hotel is undergoing a lot of renovation and, unfortunately, the florist that are not being renovated are being ignored for upkeep. The carpet have stains or appear to have yellow destaining by bleach. Also, the staff carrying garbage are using the staff elevators often with garbage with unpleasant smells. Three of the floors have ice machines that are not operational. We have enjoyed staying at this hotel several times and hope that the issues are transitional.
Family
2/10
Poor
10 Jul 2026
Julio
It's a relatively new hotel that seems extremelly old. The parking elevator were closed and you had to do some walking to get to the hotel. You have to be careful if have little kids since the pool bands you pull to adjust, if your kid, playing, extra adjust it, it turn into a circulation hazard. We were there for july 4th and while most of the pool was family with little kids, there were a DJ with music full of explicit words. From the pool, you can see that the hotel has a extremelly bad construction, since its rods are exploding and has craks all around and there is a patch that looks that already have been a minor repair in place. We have to wait like 40 minutes for pool towels. The room door taht connects with the other room is extremely accesible (our room was a ces from the other room once while we were watchibg tv in the bed) and there was another instance were the people from the other side tried to open ir but this time they failed since I tried to close it as well as I could( which it seems maye they were trying to steal). As a final note, the water plumbing is backwards. Good things: staff were pretty good and the hard rock café.
Family_with_children
6/10
Pleasant
09 Jul 2026
Angel
I love the size of the room the staff was awesome the thing I hated was mildew smell it smells like mold inside the room I don’t know what happened in there I was worried the mold smell was going to stick to my clothes or give me some kind of illness cause of my asthma they should go to the rooms and find out what is causing it.It is noisy course of party’s but that was not my problem was returning to my mold smelling room
Family
10/10
Exceptional
08 Jul 2026
Kimberly
Excelente servicio
Friends
10/10
Exceptional
05 Jul 2026
Elimar
Espectacular
Family_with_children
10/10
Exceptional
05 Jul 2026
Bianca
Todo muy limpio el staff muy atento y amble
Partner
8/10
Excellent
05 Jul 2026
Cyndia
Es exelente hotel, solo tres quejas:
1. El aire acondicionado es denasiado deio y no puedes cambiarlo y cuando digo frio es porque era muy muy frio.
2. La habitacion 529 tenia la tuberia del lavamanos suelta y mi esposo lo pudo apretar para q la habitacion no se llenara agua.
3. Las piscinas estaban super llenas por el dia del 4 de julio y era entendible pero la piscinas estaban super del piso 6 (rooftop y barra) habian niños y entiendo que no deberian aceptar niños ahi, solo por recomendacion no creo que sea necesario.
En general es muy buen hotel, muy bonito y elegante y con mucho entretenimiento para grandes y chicos.
Family
2/10
Poor
01 Jul 2026
Stephanie
Al momento de realizar mi reservación, en ningún momento se me informó que durante mi estancia habría una actividad o evento que generaría un nivel de ruido tan elevado. De haber conocido esa información con anticipación, habría considerado otras alternativas de hospedaje.

Durante el día de ayer y la madrugada de hoy, aproximadamente a la 1:10 a. m., varios jóvenes adultos se encontraban corriendo y gritando por los pasillos del hotel, causando una alteración considerable de la tranquilidad que se espera en un establecimiento de hospedaje. Además, estas personas estaban presionando los botones de todos los pisos en los ascensores, provocando que estos se detuvieran en cada nivel de forma innecesaria. Esta conducta no solo ocasionó molestias y retrasos para los huéspedes, sino que reflejó una falta de control sobre la situación.

Mi preocupación es aún mayor porque me encontraba hospedándome con mi perro de servicio, quien depende de un ambiente estable para desempeñar adecuadamente su función. El ruido constante, los gritos, el desorden en los pasillos y las interrupciones ocasionadas por el uso irresponsable de los ascensores provocaron estrés e incomodidad, tanto para mi perro como para mí.

Entiendo que los hoteles pueden albergar actividades y eventos; sin embargo, también tienen la responsabilidad de garantizar un ambiente seguro y tranquilo para todos sus huéspedes, especialmente durante las horas de descanso.
Partner
10/10
Exceptional
30 Jun 2026
Lizbeth
Todo estuvo excelente el desayuno, la piscina, la atención todo.
Partner
10/10
Exceptional
30 Jun 2026
Gabriel
Gotta stop at Hard Rock! Cool hotel with great amenities
Family_with_children
6/10
Pleasant
28 Jun 2026
jose
Ok
6/10
Pleasant
28 Jun 2026
Jose
Could improve the overall
Partner
2/10
Poor
26 Jun 2026
Arnaldo
.
10/10
Exceptional
24 Jun 2026
Yashira
Durante las noches el casino tiene música hasta las 10pm al menos en el tercer piso se escucha fuerte y claro.
Friends
10/10
Exceptional
24 Jun 2026
Candelario
Todo estubo muy bien
Partner
10/10
Exceptional
21 Jun 2026
Luis
The room was perfect!
Partner
8/10
Excellent
21 Jun 2026
nyriam
Hotel is beautiful and affordable, staff super friendly ,
Very clean and comfortable beds
We had the best time on Karaoke night (Tuesday) at the Casino
Only 2 things I didn’t like
room did no have microwave
Air conditioning was Artic lol ( I was with my 80 yr old mother )
but you can’t control it you need to call front desk so they can send someone to adjust it and it took over an hour
Friends_and_family Family
8/10
Excellent
19 Jun 2026
Aixa
Clean room nice staff
Friends
8/10
Excellent
18 Jun 2026
Daniel
Room floor was a little dirty but everything else was great.
Partner
10/10
Exceptional
16 Jun 2026
Edgardo
Building construction not completed finished.
10/10
Exceptional
14 Jun 2026
Neftali
Este hotel vale cada dolar. Una experiencia increíble. Volveremos
Partner
10/10
Exceptional
10 Jun 2026
Janice
Excellent place
2/10
Poor
09 Jun 2026
Hector F
Too noised
10/10
Exceptional
09 Jun 2026
Cristian
Excelente servicio y muy amable el personal
Family_with_children
2/10
Poor
08 Jun 2026
allan
No elevators, they were slow if not never came
10/10
Exceptional
08 Jun 2026
Lesly Ann
Todo súper bien, limpio, cómodo y muy familiar
Family_with_children
10/10
Exceptional
07 Jun 2026
William
Good stay
Family_with_children
8/10
Excellent
02 Jun 2026
Raul
Great location if you’re visiting the south part of the island, modern rooms, and awesome rooftop bar with city views. The pools and casino are a nice bonus. Would definitely come back!
Family_with_children
10/10
Exceptional
31 May 2026
Loyda
Todo excelente muchas gracias.
Family_with_children
6/10
Pleasant
31 May 2026
Aurio
Los empleados pelean entre sí frente a los clientes, en especial en el restaurante mexicano.
Friends
10/10
Exceptional
31 May 2026
Rocky
Good
Partner
10/10
Exceptional
30 May 2026
Marta
It is great to stay there always
Partner
10/10
Exceptional
30 May 2026
Marcos
Buen hotel pero no deben abandonar lo q esta hecho
Friends_and_family Friends
6/10
Pleasant
26 May 2026
Jerry
N/A
Partner
8/10
Excellent
26 May 2026
Josue
If it’s busy parking can be a bit of an issue, but otherwise it’s what you’d expect.
Family
8/10
Excellent
26 May 2026
Wilfredo
Lo único son los ascensores que son solo 2 y son lentos y la cantidad de personas era mucha. Me gusta el hotel porque siempre hay musica y eso da ambiente. La comida buena.
Partner
10/10
Exceptional
26 May 2026
Jaime
Awesome
Partner
6/10
Pleasant
25 May 2026
Jeanette
Excellent and attentive staff. The Hard Rock Cafe was awesome. Didn't like the bath area setup, there was no privacy like you have in other hotels (an enclosed bathroom). The rooms were very cold with no way to lower the temperature except by calling guest services. Room smelled of humidity. Music during the weekends was very loud and could be heard on the fourth floor. Parking is scarce due to non guests coming to the casino and a new construction in part of the parking area, which eliminates a few spaces. The Mexican restaurant/bar on the sixth floor isn't the best in terms of service. First two times trying to order food was futile so I left. On the third try I waited one hour for two tacos and one burrito, and the place was practically empty.
Partner
6/10
Pleasant
25 May 2026
ILKA
Check in late , but all other good.
Partner
8/10
Excellent
24 May 2026
Raymond A.
Add better breakfast option
10/10
Exceptional
22 May 2026
Anibal
Need to improved air conditioner control. Room was at one point really cold.
Family
10/10
Exceptional
22 May 2026
Neil
Nice place
Partner
10/10
Exceptional
20 May 2026
Lisa
Great stay
Partner
10/10
Exceptional
16 May 2026
Orlando
Good
10/10
Exceptional
15 May 2026
Crystaliz
Clean room, Great staff
2/10
Poor
09 May 2026
Margarita
No hot water for 2 days
8/10
Excellent
09 May 2026
Alba
The worse breakfast buffet ever, terrible juices, food cold, did not like it. The room was much too cold, not able to adjust the temperature in the room.
Friends
10/10
Exceptional
08 May 2026
Shannon R
Thoroughly enjoyed my stay. Continental breakfast is a room add on, otherwise it is about $20 per person daily. Staff is very friendly and a vast majority of them are bilingual for English speakers.
Self
2/10
Poor
04 May 2026
Caroleta
My room was flooded on my first because it rained. I had to stay in my wet molded room until the next day. And from the looks of the wall after the raining I am sure they knew of this rooms issue. It been over 3wk and now one from management contact me or responded to hotel.com regarding my issue. The outside of the hotel is run down, not what you see on the picture. Definitely not what I expected for the money I paid. Other parties of my team were staying at the Hilton and it's definitely night and day. It's not worth it, the Hardrock was a disappointment. The casino had talks close with no one to run the talks. The cook was not great, we were on Puerto Rico, I expected better.
Business
10/10
Exceptional
03 May 2026
liz
Magnific
10/10
Exceptional
28 Apr 2026
Rolando
There is currently too much construction going on. The Hard Rock Café Restaurant Staff likes to keep reminding you when the restaurant is about to close, from the Hostess to the Waiter.
10/10
Exceptional
24 Apr 2026
rafael
great place. good location
10/10
Exceptional
17 Apr 2026
Remy
Great
8/10
Excellent
15 Apr 2026
Magda
AC kept the room way too cold but let them know and they made it comfortable for me . The room was exceptionally clean as well as the rest of the hotel .
Friends_and_family Family
8/10
Excellent
08 Apr 2026
Oleksandr
Yes
8/10
Excellent
06 Apr 2026
Eduardo
Yes.
Friends_and_family Family
10/10
Exceptional
06 Apr 2026
Keishla
Todo muy bien, la piscina excelente, tienes espacios para niños y la comida es muy buena.
Family_with_children
10/10
Exceptional
05 Apr 2026
Yadixa
Exelente me encanto!! Muy buen lugar
Friends_and_family Family
10/10
Exceptional
05 Apr 2026
Hector
It was great.
8/10
Excellent
04 Apr 2026
Marianne
Excelente hotel. Lo unico que el cuarto no estaba listo a la hora del check in y teniamos que arreglarnos para una actividad que se iba a realizar en el mismo hotel. De lo otro todo bien.
Family_with_children
10/10
Exceptional
03 Apr 2026
Yaritza
Was an amazing customer service
Family_with_children
10/10
Exceptional
30 Mar 2026
Kevin
Great stay!!
Partner
8/10
Excellent
22 Mar 2026
Blanca
Demasiado de frío el cuarto
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
Omayra
,
Self
10/10
Exceptional
13 Mar 2026
Imalay
Super pet friendly and cozy
Family
6/10
Pleasant
12 Mar 2026
Lizbeth
Excelente
6/10
Pleasant
11 Mar 2026
RENE
Cannot control AC temperature from room per policy. Must contact staff to adjust temperature in room. Simply ridiculous. Also electric USB cable sockets did not work. Notified staff but did not fix.
Business
6/10
Pleasant
09 Mar 2026
David
Internet was not great. The ac in the room was an issue. Everything else was fine.
10/10
Exceptional
09 Mar 2026
Vanessa
Good
Friends_and_family Family
10/10
Exceptional
06 Mar 2026
naisha
Everything was great
Partner
10/10
Exceptional
05 Mar 2026
Lacee
They were awesome!
10/10
Exceptional
28 Feb 2026
Michelle
Beautiful ,clean great AC
Partner
10/10
Exceptional
27 Feb 2026
Joseph
Good size room, kept the temperature nice and cool. Comfortable bed and casino was a nice added bonus.
Partner
8/10
Excellent
26 Feb 2026
Anna
Fun hotel is what sticks out the most
Family_with_children
10/10
Exceptional
23 Feb 2026
luis
Clean friendly staff!
Family
8/10
Excellent
22 Feb 2026
ANGEL
Clean room
Friends_and_family Family
10/10
Exceptional
20 Feb 2026
Ivelisse
Yes
10/10
Exceptional
15 Feb 2026
Steve
Staff was awesome
Room was clean
The restaurants were all excellent. We stayed 5 nights and ate most of our meals there. Having three options was great.
Drinks were great!
Only issue was parking,,, will be better when the parking deck is finished. Also the music was way too loud at the HRCafe. Couldn’t have a conversation.
Leisure Friends
10/10
Exceptional
15 Feb 2026
GREGORY
What you would expect from any reputable hotel chain
Business_and_leisure Self
10/10
Exceptional
15 Feb 2026
Raul
Espectacular
Leisure Partner
10/10
Exceptional
15 Feb 2026
Miguel
It was a great experience.
Partner
4/10
Poor
13 Feb 2026
mark
Poor quality/condition of property. Insufficient services, ie no laundry. Poor service at the rooftop restaurant.
Business
2/10
Poor
13 Feb 2026
Luis A
Room temperature was very cold, the young lady at front desk receptionist in the morning on 2/13 was very unprofessional she needs customer service.
Business_and_leisure Partner
10/10
Exceptional
09 Feb 2026
hetor
it was good
Business Partner
6/10
Pleasant
08 Feb 2026
mark
Poor quality and condition of the finishes. Only two elevators and only 1 works. Across the whole property the finishes are poor quality, incomplete or falling apart.
8/10
Excellent
05 Feb 2026
Melisa
Staff corteous
10/10
Exceptional
30 Jan 2026
Carol
Very clean room.
Friends_and_family Family
10/10
Exceptional
29 Jan 2026
Milton
Love this place and the environment! Staff was excellent! If it was close to a beach this would be a perfect place to stay the entire trip.
Business_and_leisure Partner
8/10
Excellent
28 Jan 2026
Carlos
Staff was welcoming!!
6/10
Pleasant
24 Jan 2026
Shena
The room was ok, the shower leaked...it wasn't sealed.
Leisure Family
10/10
Exceptional
21 Jan 2026
Velmen
Breakfast items were cold.
Leisure Self
8/10
Excellent
19 Jan 2026
Ulises
Yes
Business_and_leisure Self
10/10
Exceptional
18 Jan 2026
Josue
The service was excellent, the staff knows how to treat customers
10/10
Exceptional
18 Jan 2026
Dayna
Very modern and fun hotel - beautiful, clean pools and fun casino.
Leisure Family

Location & surroundings

Aloft Ponce
Street No 2 Km 228 9, Ponce, Puerto Rico

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Aloft Ponce

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