Solace By The Sea

2/10

Poor

05 Apr 2026

William

The hotel is not the least similar to photos on the internet, no illusion. The entrance impresses, real-life dogs, but when you're inside it's something else, some depressing storage or laundry places, the fountain in the dirty entrance in the background, the pool looked dirty water, we never used it, the sidewalks to get to the dirty rooms, they need pressure washing machine. The doors of the horrible rooms use locks with keys and make noise when opening and closing, the good room, but the shower nasty, left us a day without hot water and the TV with an antenna that barely can see the channels, only two towels per room, no small towels and much less the floor when leaving the bathtub, my room a dead cockroach in the closet, I can only tell you that it is super quiet. I think you should better check hotels on your platform.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Joanne

Yes

Pet

4/10

Poor

31 Mar 2026

marcos

Need a update asap

2/10

Poor

27 Mar 2026

Stephanie

Not how it looks in the pictures. Furniture, bathroom needs to be updated.

Partner

8/10

Excellent

26 Mar 2026

Eric

Stayed for one night. Air conditioning good. Staff excellent.

6/10

Pleasant

24 Mar 2026

Jocelyn

Three rooms. Requested 1st floor rooms. Room 1 room had toilet and shower faucets running water. Room was changed to 2nd floor. Room was clean, but in the morning we found a dead roach.
Room 2: Smelled very bad, bed was made but dirty, small lizard and dead insects. Front desk admitted room was not used in a while
Room was changed to 2 floor, was clean.
Room 3: Clean but tv didn't work.
This hotel has wonderful public areas but urgently needs a rehab. The reception and rooms also need an update.
Staff were very helpful.

10/10

Exceptional

19 Mar 2026

Wanda

N/a

Partner

2/10

Poor

13 Mar 2026

Juan L

Glass in room was dirty. Rooom stinked. Pools dirty. Place looked abandon.

Partner

6/10

Pleasant

09 Mar 2026

Sheny

Need to upgraded the pool and the outside areas, the room was okei and the staff was excellent.

Family_with_children

4/10

Poor

01 Mar 2026

Carleen C

The room was unattended, bathroom dirty no towels, tv did not work. surrounding areas in poor condition. No ice maker machine,

4/10

Poor

22 Feb 2026

Sarah

The areas and the property felt neglected. Also, there was a cockroach and a spider in the bathtub and the water was dirty with a weird tint.

Family

4/10

Poor

19 Feb 2026

Joan

Hotel looks and feels like a motel. At least room was clean and bed although uncomfortable didnt have any bugs or roaches in it. No Wi-Fi at all and tv only had 3 channels which two were local. Was enough to take a bath, sleep and leave early next day.

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Roy

When we arrived at the hotel we realized that the photos are nothing like those that were taken for the promotion, the check-in was quick, we went to the room that was assigned to us and when we entered it smelled musty and the bathroom had cockroaches, we went to the front desk we let him know and they assigned us another room the same had the bottom of the door an opening of two fingers of space we had to ask for a towel to put it in the space so that no animals would not enter, there were many mosquitoes the interior of the room the pool was dirty, the drain of the bathtub and the sink did not go down well the water took a long time to go down, they did not offer breakfast or snacks, the room did not even have a refrigerator, the last day we found a fairly large cockroach in the bathroom, the hygiene of the room was not the best either.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Carlos

good

6/10

Pleasant

01 Feb 2026

Yesenia

Nesecita mantenimiento
Si es un viaje a ultima hora y algo económico a diferencia d otros ps pero solo a dormir.

Leisure Family

2/10

Poor

20 Jan 2026

Roberto

No fridge, no micro, bed not good ,not enough towels, soap dispenser empty
Does not feel like the name fits.
Wont go again unless improvements are made

Leisure Partner

4/10

Poor

17 Jan 2026

jose

Would not recommend it. Expedia should not have it as a place to stay. Staying at a motel would be better. Its a 2 out of 10.

Leisure Partner

2/10

Poor

12 Jan 2026

Elsa

My experience was TERRIBLE. Dirty pool, no staff, restaurant/bar (is no restaurant/bar just someone that can put something to eat together) was supposed to be open all day Saturday we went to check, it was closed at 8. Sunday we were all day without TV, staff try to fix it, had to complain 3 times finally at 3 pm someone fix it, ice machine not working, is no fridge in the room so I have to continue to go to the lobby for ice, no phone in the room so I have to either use mines or walk to the lobby. I ask for the music box to be put by us since the day before it was by the pool, they put it out side of the lobby claiming it was no security around, I never saw security, they only have 3 employees working, place is sounrended by cats and dogs, I am a pet lover but it was a Lil ridiculous, no no hot water, sink keep getting back up, today Monday 1/12 no water at all and I feel something walking on me I turn on the light and it was a ROACH! I couldn't believe it and when we went to check out they said we own $43 for breakfast I really thought breakfast was included apparetly no, but I was never informed and for that price I will rather drive to El Meson or Ihop, Manager made the adjustment for the breakfast but I really think she thought I was just trying to get a free breakfast, she apologized for the experience but didn't show any sympathy, I been in Retail for 20 plus yrs and I always make sure I go above and beyond for my customers. Never going back or recomending this place.

Family

2/10

Poor

07 Jan 2026

Angel

No heated water in the shower, clogged shower

Partner

8/10

Excellent

03 Jan 2026

Mariam

Una habitación limpia, grande y cómoda, el baño es pequeño, mi estadía fue de una noche y fue muy cómoda y accesible.

Leisure Family

2/10

Poor

03 Jan 2026

Amanda

We were given a room that was not meant to be given. Door didn’t close right, room wasn’t ready, room was dirty, AC was leaking and rusted, and shower had no water nor towels. It was the 31st and they were short staffed. Manger tried to give another room but the damage was done since this made us late for an event.

Leisure Partner

2/10

Poor

02 Jan 2026

Celia

That place should not be open to public. The room we stayed the bathroom was leaking from the ceiling right below the toilet. The toilet was broken water coming from the bottom into the room. It was a nightmare,not able to use the bathroom. Causing us to leave the place early in the morning not able to rest. The aspect of the entire place was worthless. A motel would have been better. I want my money back.

8/10

Excellent

29 Dec 2025

Juan

Rooms are Very clean ! Areas are clean also but I love to play basketball and the court was filthy and the basketball board and rim was broken . Overall very good !

Leisure Family

2/10

Poor

21 Dec 2025

Jacqueline

I made the reservation after 10:30 pm thru the app with the option to pay at the hotel, and when I arrived to the hotel the only one in the front desk was the security officer; he told me there's no one there to assist me & that I had to make the reservation & make the payment before 10 pm.

6/10

Pleasant

13 Dec 2025

Luz

It was ok

2/10

Poor

04 Dec 2025

LEE

No hot water and no water pressure . Requested towels and cleaning service not provided . 😞😞😞

2/10

Poor

30 Nov 2025

Angel

I was on a 4 night. There was no water, it return my las day at the stay. No hot water, hotel said they have internet. None of the clerks knew the password, when they find the pass, the internet didnt work.

Everything on the hotel was old.

The hoise keeping only cones when you left the hotel.

For the price paid it was a terrible experience, im adking for a refund.

Leisure Partner

2/10

Poor

24 Nov 2025

Yamara

Dejaron que generara el chekin sin informas que la.propiedad no contaba con servicio de Agua.

Business_and_leisure Family

8/10

Excellent

24 Nov 2025

Valeria

Yes

Business Partner

6/10

Pleasant

23 Nov 2025

LEE

Ok

2/10

Poor

14 Nov 2025

giselle

This was not a good experience. The hotel had no water for 2 days. They didn’t even offer some gallons of water so we can shower. We had to purchase water bottles. The TV never worked because no internet. Room needs a lot of upgrades

Business_and_leisure Partner

2/10

Poor

10 Nov 2025

Yvette

I'm sorry, I never do this, but it was horrible. First, when I arrived at the facilities, I had doubts because the entrance was flooded. When I got there, the staff were kind, but when I entered the room, it was terrible—the stench of mold and humidity was overwhelming. The air was hot and full of dust, it seems like maintenance hasn't been done in a long time. When I tried to turn on the light near the coffee maker, it didn’t work. There was no water or cups to make coffee. When I went into the bathroom, there was no water pressure—neither hot nor cold. The bathtub was dirty and moldy, but the worst part was the unbearable stench. What guarantee was there that the water would even come back hot? I had trouble breathing and experienced fatigue caused by all those odors and dust. I left and returned the key, and I informed the staff. They said that around midnight there was a malfunction and the house manager was working on it. It’s impossible to stay in such an unsuitable place. In front of the room, there were dogs and cats.

Leisure Family

4/10

Poor

09 Nov 2025

Luis

Not the best place to be with the family

Family

6/10

Pleasant

09 Nov 2025

FLAVIA

There was no water!

Leisure Family

2/10

Poor

08 Nov 2025

Annie

No había agua potable

10/10

Exceptional

28 Oct 2025

Gilberto

Nice place.. needs just a lil tlc but averall nice place

Leisure Family

6/10

Pleasant

16 Oct 2025

Michelle

The property is in bad conditions needs to improve the rooms the service. Is old and low maintenance.

Leisure Partner

8/10

Excellent

28 Sep 2025

yadira

Pleaseant stay

4/10

Poor

28 Sep 2025

ESTHER M

The first room was horrible, dirty, to much dust, “There was droppings from some kind of pest in the TV area. I have to go to back to front desk and ask for another room, the second one was better but the outside area was horrible. The stub water was too hot, I could not control it. It were hard to get a good bath. I just leave the hotel early in the morning.

2/10

Poor

15 Sep 2025

Yaraliz

Lo único bueno de este \"hotel\" es las empleadas del Front Desk que son bastante amables y el matre era descentemente cómodo. Dejando eso a un lado,,, las facilidades están muy descuidadas. La maquina de hielo no funciona y las habitaciones no tienen nevera, tampoco hay internet ni teléfono en las habitaciones so, si necesitas algo te toca caminar al front desk. Yo reservé una habitación de 2 camas y me dieron una con solo 1 cama, lámparas con telarañas y la habitación con humedad visible. Las habitaciones parece que nunca las han pintado o cambiado los muebles. En fin, esas habitaciones no valen ni la mitad de lo que cuesta la noche.

Leisure Partner

2/10

Poor

09 Sep 2025

Jerry

Don’t recommend this place at all

6/10

Pleasant

08 Sep 2025

Wileisha

No tenía nevera en la habitación, no tenía máquina de hielo y el agua se fue. No tenía control el TV de la habitación.

Leisure Family_with_children

2/10

Poor

31 Aug 2025

Herman

The personnel was great, The Breakfast was great.
The hotel has no signage from the road, it was hard to find. There’s no elevator. The room was hot, the AC was not working properly in some of the rooms as we learned when they were trying to find a room for me.
No safety at all. The rooms still have a regular key to open. It is so old and dilapidated. I did not feel safe to go in the pool. The Ice machine was out of service.
There’s no backup generator in the property; it is mandatory in any hotel in PR.

10/10

Exceptional

28 Aug 2025

Myrna

Good place

Leisure Friends

2/10

Poor

13 Aug 2025

Lorraine

Apartado de todo, desolado, sin nada de lo que dice tener. No wifi, no juegos ni billar. Nada de seguridad. Un lugar totalmente abandonado. Toda una decepcion.

Leisure Family_with_children

6/10

Pleasant

01 Aug 2025

Billy

Food. Internet Access Terrible.

Business

6/10

Pleasant

28 Jul 2025

Wilmarie

Me gusto el servicio y el area de la piscina.

No me gusto un problema de aguas negras que tenian en el area del lobby

Leisure Family_with_children

2/10

Poor

27 Jul 2025

Ricardo

Not hot water, no Internet on the last day, no refrigerador and not room service

Business_and_leisure Family

4/10

Poor

25 Jul 2025

Magaly

The facility and the room was neglected.

8/10

Excellent

24 Jul 2025

Katherine

Sin microondas ni nevera
Sin puerto para calgar electrónicos.

Leisure Family

2/10

Poor

21 Jul 2025

Liliana

Needs urgently remodeling and an efficient management!

Leisure Family

2/10

Poor

20 Jul 2025

Nestor

The property is pretty much abandoned. I think me & my girlfriend were the only people in the hotel. Maybe once it was good but the hotel is not like it is advertised. The door did not have the cover underneath to prevent creatures to go in. Water pressure in the night was terrible, I took a shower with a ice bucket. Pool was out of service.

Business_and_leisure Partner

10/10

Exceptional

16 Jul 2025

Pedro

A

Leisure Family

2/10

Poor

23 Jun 2025

Lisandra

El olor a humedad en la habitacion era muy fuerte, algo insaluble y mas que estaba con un bebé, ni es lo mismo que ven en las fotos, hice el check out un dia antes , quisiera un reembolso por la noche que no me quede, no se podia dormir en esa habitacion. No lo recomiendo.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Jessica

Excelente servicio

10/10

Exceptional

08 Jun 2025

Joyce

Loved the staff everyone was very friendly

Leisure Partner

6/10

Pleasant

10 May 2025

tabbette

The property needs major rehab and how come there was no doorknob just a deadbolt?

Business_and_leisure Pet

4/10

Poor

09 May 2025

James

I liked it as it was secluded. Rooms need a lot of work. Pool and outside grounds well maintained and 3 to 11 staff was excellent. No water on my last night. Place needs some TLC and it would be wonderful. It sits in the middle of an abandoned water park.

8/10

Excellent

28 Apr 2025

Adela

Servicio de internet debe mejoraroara ver programacion

2/10

Poor

24 Apr 2025

paula

The hotel was close

Family

2/10

Poor

20 Apr 2025

juan

Dirty room ever...the cheapest towels the had in the room.. i used the toilet for number #2 and it did not go nowhere caused if the toilet not flashing..when i took my shower i shower with my on dirty water cause the water did not go nowhere and it was just horrible..for $124 dollars it was a nightmare....

Business_and_leisure Friends

6/10

Pleasant

19 Apr 2025

Dorca

The bathroom in the room, has alot of stains. The pool got all the family worry it seem it don't get clean that often.

Leisure Family

2/10

Poor

18 Apr 2025

Luis

Nothing

Leisure Family

4/10

Poor

13 Apr 2025

Milianee

Llegamos a realizar el check in a las 11 pm y el personal fue bien amable y gentil. El cuarto tenia un olor a humedad bien fuerte. El baño no bajaba. Con todo eso y otras cosas continuamos con la reserva. Dia siguiente salimos a las 7 am y cuando llegamos el cuerto inundado el personal muy gentil nos cambio. Honestamente el lugar para lo que cobra por noche parece un Motel areas abandonadas y apariencia de los cuartos pobres. Para resolver esta bien. En mi experiencia no vuelvo.

Family

2/10

Poor

07 Apr 2025

luz

Won’t Be Returning
The place definitely needs an upgrade. The room was very humid, and the bathroom had mold under the toilet. To make things worse, there was no hot water for six days. Overall, not a pleasant stay—this will be my last staycation here.
Upon arrival, the administrator informed us there would be no water for just one day. However, we ended up without hot water from Tuesday onward. By Wednesday morning, we wrote a letter to the owner, but we didn’t hear back until Friday—four days later. At that point, they offered to transfer us to another hotel, but we decided to stay due to the convenience of being close to my mother-in-law’s house.

Leisure Family

2/10

Poor

04 Apr 2025

Sue

Beautiful reflection pool, no restaurant as advertised,no hot water,no Internet, room smells of mold, they gave me the wrong room then a attude went I came to office to fix their mistake. RUN

Leisure Partner

10/10

Exceptional

04 Apr 2025

José

It was close to my family.

Leisure Self

2/10

Poor

25 Mar 2025

Alana

It's like a Motel. Nothing like the pictures shown.

Business

2/10

Poor

24 Mar 2025

yaser

Bad experience

No me pude quedar porque no tenian disponibilidad, hotel.com me vende la habitacion y despues que llego al hotel me dicen que no hay habitacion y no quieren devolver el dinero

Friends_and_family Family

6/10

Pleasant

24 Mar 2025

Michael

Rm 111 was our room. Ac only had one speed and that was full blast.Door to bathroom was off and needed to be slam shut for privacy. Theirs no sign as you come off the Highway telling you this is the hotel. NO WI-FI sign in office looks like its been there a while.

Leisure Family

8/10

Excellent

23 Mar 2025

Elí

Review

Está muy bueno el lugar, pero realmente le hace falta muchas mejores y remodelaciones en sus habitaciones

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Justiniano

Reallo Good

A great family experience.

Friends_and_family Family

8/10

Excellent

20 Mar 2025

YALEXANDRA

Muy bueno por el precio. Deben dar mantenimiento a las áreas adyacentes y mejorar la iluminación de las facilidades. Deben dar un upgrade a los cuartos. Muy buen servicio al cliente

Leisure Partner

10/10

Exceptional

15 Mar 2025

Rafael

Great Service!!

Business_and_leisure

8/10

Excellent

09 Mar 2025

Karen P

.

6/10

Pleasant

08 Mar 2025

humberto

Don’t have high expectations here it’s just a place to crash, area is very dark at night but never felt insecured, staff is obviously not trained for costumer service but they do their job room is clean but very outdated, the shower was rusty

10/10

Exceptional

05 Mar 2025

Maria T

I love the place really quiet,great staff,great location and really clean

6/10

Pleasant

03 Mar 2025

Ruth

Le falta limpieza al hotel. La piscina de color verde, la habitación le hacia falta limpieza.

Friends_and_family Family

6/10

Pleasant

03 Mar 2025

Carmen

Easy check in, checkout

Leisure Partner

6/10

Pleasant

02 Mar 2025

Luis J

Worst bed all time, no hot water….

8/10

Excellent

23 Feb 2025

Barbara

Positive—lady at desk helpful and friendly.
Needs improvement—no Wi-Fi. Tv very limited. Not enough towels, cups, supplies. No ice. Bathroom door didn’t shut all the way
It was a bed and nothing more

Leisure Partner

2/10

Poor

17 Feb 2025

Edward

Had to pay for ice and didn’t have a fridge in the room nor a safe box it was a mistake staying there never again and won’t recommend it to no one

Leisure Family

8/10

Excellent

13 Feb 2025

Deborah

Solace after storm

Simple and quiet. Staff was helpful in finding local places to eat. Relaxed by the pool with wild parrots and magpies singing nearby. An lone outpost surrounded by a hurricane destroyed waterpark. Locals play pickleball and volleyball there, so it has its own noncommercial community life. Truly restful and quiet.

Partner

2/10

Poor

05 Feb 2025

Stephanie

They didn’t have hot water in the hotel for showering so we had to shower with cold water and they did not lowed the rate for the inconvenience, I asked for a manager and never talked to them the employee only offered a compliment breakfast or two drinks, lots of insects inside the room, the room smelled like humidity and everything was old, also, the sink was plugged, we couldn’t even brush our teeth in peace.

Leisure Partner

6/10

Pleasant

24 Jan 2025

Reynaldo

When I arrived i was not comfortable the area was under construction

Leisure Self

8/10

Excellent

19 Jan 2025

luz

My stay was ok , because it was just sleep and shower. It was for family matters.

Leisure Family

6/10

Pleasant

17 Jan 2025

Valerie

There was a larger than usual presence of stray dogs. The facility looked a bit rundown, like it promoted itself online with pictures from 10 years ago.

2/10

Poor

10 Jan 2025

Keila

Completely dirty a lot of street dogs ,mosquitos and the room smells bad like humidity.Bad quality of bedding,not enough towels.And In top of that I get sick in there .False advertisement with the pictures .

10/10

Exceptional

03 Jan 2025

Glangelíz

Lo que más me encantó es q son pet lovers, aunq cabe destacar q dan un muy buen servicio, es un lugar acogedor y relajante.!

Leisure Pet

2/10

Poor

31 Dec 2024

Verified traveler

Avoid at all costs

Do not stay here under any circumstances.

No wi fi. No hot water. Beds are rock hard. Air con unit is so loud it made me jump every time it turned on. Stains all over bathroom. This place has clearly not had a cent invested in it in decades. Sleeping under a bridge is preferable to this place.

Self

2/10

Poor

30 Dec 2024

Maria

A lot of dogs outside in parking lot and also on the porch where the rooms are located and where the pool is located as well

4/10

Poor

26 Dec 2024

Rolando

Very basic room. No wifi, only local channels on tv.

Leisure Family

4/10

Poor

15 Dec 2024

Jason

Lights in the room didn’t work. No hot water, I could keep going haha, but the staff was really nice. We liked them at least. A bit high priced for nothing

Leisure Partner

10/10

Exceptional

25 Nov 2024

Tischa

The property needs a lot of maintenance and is not well maintained

Self

8/10

Excellent

18 Nov 2024

Sebastián

-

Leisure Partner

4/10

Poor

10 Nov 2024

Hector

Very outdated

Leisure Partner

10/10

Exceptional

20 Oct 2024

Ruth L

El personal es excelente, desde recepción , los empleados de el restaurante (barra) el joven que mantiene limpio los alrededores, en fin todos. Es un lugar acogedor q cuenta con dos piscinas (una para los niños pequeños y otra para los adultos y jovenes) cancha de baloncesto y volleyball. Le hace falta cariño al edificio como tal , el area de la piscina esta disponible hasta las 12media noche q es muy bueno.

Friends_and_family Family

4/10

Poor

16 Oct 2024

Miosotis

Deben mejorar toda el area

2/10

Poor

13 Oct 2024

Fransua

It’s nothing like the photos. The pool was dirty and had 3 dog poop around it. The room was dated and smelly. It smelled like mold. It made me feel sick. The surroundings are abandoned and it’s isolated. A lot a dogs walking around. The place overall looks abandoned.

We checked in at 3:30pm, went to the pool 15 minutes, walked around a little bit and the 4 of us showered and I I was checked out by 5pm.

It was non refundable so I lost my money. $120 for an hour and a half of frustration.

DO NOT BOOK THIS PLACE.

The only good thing was that the receptionist was friendly, but nothing more.

Leisure Family_with_children

2/10

Poor

04 Oct 2024

Adnelly

Worst place to stay.