Name: Solace By The Sea
Address: Highway 2 At Km 220 1, Ponce, 00733, PR

2/10

Poor

20 Jul 2026

Joel

La habitación estaba limpia cuando llegamos. Pasada una hora de haber hecho el check in, se fue la luz y el agua. Ningún empleado se acercó a dar información sobre la situación. Tuvimos que acercarnos al lobby y preguntar sobre que medidas tomarían. Nos informaron que esperarían 5 minutos más y de no llegar la luz nos cancelarían la reservacion. Tuvimos que

6/10

Pleasant

19 Jul 2026

Sahira

Necesita mejoras. Nada q ver con las fotos

Friends

2/10

Poor

19 Jul 2026

Roberto

Me di la oportunidad aun leyendo los malos comentarios , el lugar muy abandonado ,obscuro, habitación un olor a humedad terrible ,mi esposo lavó los filtros del aire super sucios , llegue viernes ,sábado se fue la luz no cuentan con planta eléctrica, ni ayuda recibió para poder sacar nuestro equipaje, la habitación super retirada ,logro sacar todo con la linterna del celular , ahora a esperar un reembolso , llamo y no contestan .. por lo menos mi niña gozó algo en la piscina... económico si , muy abandonado ..

Family_with_children

10/10

Exceptional

19 Jul 2026

Arturo

La limpieza, el servicio de cuarto, la atención del huéspedes, el buen trato todo fue un 100% de excelencia

Family_with_children

6/10

Pleasant

19 Jul 2026

Madeline

Tienen que mejorar la limpieza de los cuartos.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Juan

Excellent ! The basketball Board is broken and destroyed all my basketball ! Please place a new one 😏🏀😡

10/10

Exceptional

12 Jul 2026

Patricia

Todo muy bueno para el precio, solo una recomendación sembrar unas plantas, darle un poco de cariño a la propiedad. La piscina excelente.

Family

10/10

Exceptional

07 Jul 2026

Javier

Todo limpio Maria la mejor

4/10

Poor

06 Jul 2026

Jazmin

No había agua en la bañera y tampoco en el lavamanos la mañana del 5 de julio,

10/10

Exceptional

06 Jul 2026

Raquel

Outdoor pool excellent,clean and very nice.A/C in the room was fabulous. Staff was very nice Room was nice bathroom could be better. Due to previous reviews thought it wasn’t going ro be so good, and my thoughts were wrong. Had a wonderful weekend. Would book again

Family_with_children

6/10

Pleasant

05 Jul 2026

Jamillet

Buena ubicación, cerca de Plaza del Caribe, casinos etc. Que tenga piscina es otro plus. Ahora, lo que sì debes tener en cuenta, obviando el hecho de que no es un hotel moderno, es el mal olor y moscas tan pronto abrì la puerta. (room 130). Puede mejorar la limpieza del baño, toallas, ropa de cama. El aire nunca enfrió. Puede mejorar la organizaciòn del personal. Y en la mañana bajó la presión del agua.

Self

10/10

Exceptional

05 Jul 2026

Orlando

Love the outdoor pool and the beach was right around the corner 😀 😎

Partner

10/10

Exceptional

01 Jul 2026

Wilfredo

Excelent place.

10/10

Exceptional

30 Jun 2026

Yomarie

Excelente

10/10

Exceptional

30 Jun 2026

Waleska

Me encanto la experiencia. Pasamos una estadia muy bonito. La piscina espectacular con una temperatura muy rica y comoda. Ya estamos planificando volver.

Family

10/10

Exceptional

28 Jun 2026

Misael

El cuarto bien, pero la bañera no bajaba bien.

Partner

2/10

Poor

24 Jun 2026

Carlos

La fotos que están en Google no son!!
El lugar no está apto para quedarse

10/10

Exceptional

22 Jun 2026

Dora

A place to stay to rest and have a nice time.

Partner

6/10

Pleasant

14 Jun 2026

Rut

Saludos, el recepcionista muy amable. No obstante, es lamentable que hay una plaga de moscas no tan solo en el cuarto sino en todas las áreas recreativas. Asimismo, no hay toallas disponibles en la habitación lo cual dificulta el uso del baño. Además, la bañera y el inodoro tenían muy poca presión de agua. Esperemos que se pueda trabajar la situación ya que, el lugar cuenta con una buena ubicación.

Friends

2/10

Poor

13 Jun 2026

Elysa

The use of Ai has made this property look amazing online. In person the property was the exact opposite. Our room smelled like smoke, there was only two working lamps, the front door did not shut properly nor feel safe, and the shower head was filled with mold. We left within the first hour of checking in due to these reasons. I would spend the extra money to stay near by at the Holiday Inn or any other hotel. I will say thank you to the staff that were helpful in ensuring we got a refund for our stay.

Partner

6/10

Pleasant

12 Jun 2026

Daniel

Muchos perros en la propiedad, viven allí

Family

2/10

Poor

08 Jun 2026

mary

Lie!! The pictures aren't the same on the web site, the place is horrible, and the pool water was green. Bye the way it has a lot of dog on front of the lobby door, make pi and pu💩💩.

Family_with_children

10/10

Exceptional

06 Jun 2026

Norma

Our stay was short. Didn’t have enough time to adventure,

Friends_and_family Family

4/10

Poor

03 Jun 2026

Marilyn

Servicio al cliente muy bueno pero los alrededores no aptos , sillones rotos, piscina sucia, alrededores grama llenos de escreta de perros soy animal lover full pero deberían atenderlos mejor si desean tenerlos en el área,

Family_with_children

8/10

Excellent

02 Jun 2026

Lilliam

buen servicio , la pool calientita 😍

Partner

4/10

Poor

02 Jun 2026

Isaac

The AC was a windows type AC too small in BTU

Partner

8/10

Excellent

01 Jun 2026

Betsy

mas enfasis limpieza

Family_with_children

4/10

Poor

31 May 2026

Luz

Necesitan remodelar

Family_with_children

6/10

Pleasant

31 May 2026

MARELYS

Buena ubicacion, personal ofrece un servicio excelente. El lugar necesita remodelacion y ofrecer mas variedad de comidas y bebidas para que los huespedes puedan permanecer mas tiempo dentro de las facilidades.

Family_with_children

6/10

Pleasant

30 May 2026

Elia E

La habitación estaba bien! El área verde muy bonita. Le falta una buena pintura y

8/10

Excellent

27 May 2026

Jorge

Can improve the breakfast

6/10

Pleasant

24 May 2026

Henry

Muchos mosquitos por las noches en el área de la piscina.

Family_with_children

2/10

Poor

04 May 2026

Carol Suzette Garcia

El agua de la piscina no estaba limpia, la luz de encima del lavamanos no prendio nunca, no habia nevera, habia que pedir el hielo en recepcion como si lo tuvieran controlado, preferi comprar bolsas de hielo, las camas son full no queen, el lavamanos se estacaba el agua,

Partner

4/10

Poor

04 May 2026

Isabel

Terrible! Pague por un cuarto con una cama queen y era full. Lo unico bueno del cuarto fue el aire acondicionado. Anuncian un wifi y no te dejan saber nunca el password. El baño sucio y el cuarto en términos generales, horrible. Lo mas que vale ese cuarto es $70 la noche, no los $126 que oagué. No se como no han quebrado. El area de la piscina esta ok, pero la piscina se veia verdosa.

Family

2/10

Poor

02 May 2026

Tracey

This hotel was not at all what was advertised.

Friends_and_family Family

2/10

Poor

29 Apr 2026

Evette

Horrible disgusting place it should not be called. Hotel.
Dirty beds
Dirty towels
Dirty floors
Dirty shower

Self

10/10

Exceptional

28 Apr 2026

Genesis

Mucha tranquilidad

Family

8/10

Excellent

26 Apr 2026

Nelida

Servicio bueno. El hotel necesita muchas remodelaciones y mantenimiento.

Partner

2/10

Poor

21 Apr 2026

Doriellis

El lugar cuando entras queda en el medio de una pista de carreras en construcción y una playa bastante agradable se puede ir caminando, muy buen lugar para tenerlo más limpio y más atendidos. Llegamos la piscina el agua estaba turbia. Hay mucha caca de gato en las áreas de caminar, el lugar no está limpio,se ve cómo se va desmejorando y no le dan su atención. Nunca tuvimos presión de agua nos bañamos con un vaso durante 3 días; ya q se había explotado la cisterna de agua caliente, tras no haber agua era fría. El último día no bajaba ni el hilo de agua que nos resolvía; fui a recepción para quejarme del agua y solucionaron con darme 3 botellas de agua para tomar de una nevera. Éramos 3 adultos en el cuarto más mi bebé de 2años. Mi coraje fue empeorado; al inicio de la estancia te hacen firmar sobre políticas de no devolver el dinero. Se respeta pero con un lugar cómo ese con gran potencial no es para que sus huéspedes vallan de vacaciones y tengas q lidiar con problemas. El cuarto está muy viejo y se veía el sucio de lava manos. Nunca fueron a limpiar ni a llevarnos toallas; las tuvimos q pedir. También tiene una plaga de mosquitos en el área del billar! Mi error fue no ver los review porq todos hablan horrores de dicho lugar y sus respuestas son que van a mejorar pero al parecer no quieren crecer en la vida… el pueblo de PONCE es hermosos pero este lugar no es el que estás buscando para pasar días inolvidables.

Family_with_children

4/10

Poor

17 Apr 2026

Luis

Pool was nice

Partner

4/10

Poor

12 Apr 2026

Maria

The room was somewhat clean but there was no hot water and the property did not look like the pictures in their website. Very disappointed with the hotel.

Self

2/10

Poor

05 Apr 2026

William

The hotel is not the least similar to photos on the internet, no illusion. The entrance impresses, real-life dogs, but when you're inside it's something else, some depressing storage or laundry places, the fountain in the dirty entrance in the background, the pool looked dirty water, we never used it, the sidewalks to get to the dirty rooms, they need pressure washing machine. The doors of the horrible rooms use locks with keys and make noise when opening and closing, the good room, but the shower nasty, left us a day without hot water and the TV with an antenna that barely can see the channels, only two towels per room, no small towels and much less the floor when leaving the bathtub, my room a dead cockroach in the closet, I can only tell you that it is super quiet. I think you should better check hotels on your platform.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Joanne

Yes

Pet

4/10

Poor

31 Mar 2026

marcos

Need a update asap

2/10

Poor

27 Mar 2026

Stephanie

Not how it looks in the pictures. Furniture, bathroom needs to be updated.

Partner

8/10

Excellent

26 Mar 2026

Eric

Stayed for one night. Air conditioning good. Staff excellent.

6/10

Pleasant

24 Mar 2026

Jocelyn

Three rooms. Requested 1st floor rooms. Room 1 room had toilet and shower faucets running water. Room was changed to 2nd floor. Room was clean, but in the morning we found a dead roach.
Room 2: Smelled very bad, bed was made but dirty, small lizard and dead insects. Front desk admitted room was not used in a while
Room was changed to 2 floor, was clean.
Room 3: Clean but tv didn't work.
This hotel has wonderful public areas but urgently needs a rehab. The reception and rooms also need an update.
Staff were very helpful.

10/10

Exceptional

19 Mar 2026

Wanda

N/a

Partner

2/10

Poor

13 Mar 2026

Juan L

Glass in room was dirty. Rooom stinked. Pools dirty. Place looked abandon.

Partner

6/10

Pleasant

09 Mar 2026

Sheny

Need to upgraded the pool and the outside areas, the room was okei and the staff was excellent.

Family_with_children

4/10

Poor

01 Mar 2026

Carleen C

The room was unattended, bathroom dirty no towels, tv did not work. surrounding areas in poor condition. No ice maker machine,

4/10

Poor

22 Feb 2026

Sarah

The areas and the property felt neglected. Also, there was a cockroach and a spider in the bathtub and the water was dirty with a weird tint.

Family

4/10

Poor

19 Feb 2026

Joan

Hotel looks and feels like a motel. At least room was clean and bed although uncomfortable didnt have any bugs or roaches in it. No Wi-Fi at all and tv only had 3 channels which two were local. Was enough to take a bath, sleep and leave early next day.

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Roy

When we arrived at the hotel we realized that the photos are nothing like those that were taken for the promotion, the check-in was quick, we went to the room that was assigned to us and when we entered it smelled musty and the bathroom had cockroaches, we went to the front desk we let him know and they assigned us another room the same had the bottom of the door an opening of two fingers of space we had to ask for a towel to put it in the space so that no animals would not enter, there were many mosquitoes the interior of the room the pool was dirty, the drain of the bathtub and the sink did not go down well the water took a long time to go down, they did not offer breakfast or snacks, the room did not even have a refrigerator, the last day we found a fairly large cockroach in the bathroom, the hygiene of the room was not the best either.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Carlos

good

6/10

Pleasant

01 Feb 2026

Yesenia

Nesecita mantenimiento
Si es un viaje a ultima hora y algo económico a diferencia d otros ps pero solo a dormir.

Leisure Family

2/10

Poor

20 Jan 2026

Roberto

No fridge, no micro, bed not good ,not enough towels, soap dispenser empty
Does not feel like the name fits.
Wont go again unless improvements are made

Leisure Partner

4/10

Poor

17 Jan 2026

jose

Would not recommend it. Expedia should not have it as a place to stay. Staying at a motel would be better. Its a 2 out of 10.

Leisure Partner

2/10

Poor

12 Jan 2026

Elsa

My experience was TERRIBLE. Dirty pool, no staff, restaurant/bar (is no restaurant/bar just someone that can put something to eat together) was supposed to be open all day Saturday we went to check, it was closed at 8. Sunday we were all day without TV, staff try to fix it, had to complain 3 times finally at 3 pm someone fix it, ice machine not working, is no fridge in the room so I have to continue to go to the lobby for ice, no phone in the room so I have to either use mines or walk to the lobby. I ask for the music box to be put by us since the day before it was by the pool, they put it out side of the lobby claiming it was no security around, I never saw security, they only have 3 employees working, place is sounrended by cats and dogs, I am a pet lover but it was a Lil ridiculous, no no hot water, sink keep getting back up, today Monday 1/12 no water at all and I feel something walking on me I turn on the light and it was a ROACH! I couldn't believe it and when we went to check out they said we own $43 for breakfast I really thought breakfast was included apparetly no, but I was never informed and for that price I will rather drive to El Meson or Ihop, Manager made the adjustment for the breakfast but I really think she thought I was just trying to get a free breakfast, she apologized for the experience but didn't show any sympathy, I been in Retail for 20 plus yrs and I always make sure I go above and beyond for my customers. Never going back or recomending this place.

Family

2/10

Poor

07 Jan 2026

Angel

No heated water in the shower, clogged shower

Partner

8/10

Excellent

03 Jan 2026

Mariam

Una habitación limpia, grande y cómoda, el baño es pequeño, mi estadía fue de una noche y fue muy cómoda y accesible.

Leisure Family

2/10

Poor

03 Jan 2026

Amanda

We were given a room that was not meant to be given. Door didn’t close right, room wasn’t ready, room was dirty, AC was leaking and rusted, and shower had no water nor towels. It was the 31st and they were short staffed. Manger tried to give another room but the damage was done since this made us late for an event.

Leisure Partner

2/10

Poor

02 Jan 2026

Celia

That place should not be open to public. The room we stayed the bathroom was leaking from the ceiling right below the toilet. The toilet was broken water coming from the bottom into the room. It was a nightmare,not able to use the bathroom. Causing us to leave the place early in the morning not able to rest. The aspect of the entire place was worthless. A motel would have been better. I want my money back.

8/10

Excellent

29 Dec 2025

Juan

Rooms are Very clean ! Areas are clean also but I love to play basketball and the court was filthy and the basketball board and rim was broken . Overall very good !

Leisure Family

2/10

Poor

21 Dec 2025

Jacqueline

I made the reservation after 10:30 pm thru the app with the option to pay at the hotel, and when I arrived to the hotel the only one in the front desk was the security officer; he told me there's no one there to assist me & that I had to make the reservation & make the payment before 10 pm.

6/10

Pleasant

13 Dec 2025

Luz

It was ok

2/10

Poor

04 Dec 2025

LEE

No hot water and no water pressure . Requested towels and cleaning service not provided . 😞😞😞

2/10

Poor

30 Nov 2025

Angel

I was on a 4 night. There was no water, it return my las day at the stay. No hot water, hotel said they have internet. None of the clerks knew the password, when they find the pass, the internet didnt work.

Everything on the hotel was old.

The hoise keeping only cones when you left the hotel.

For the price paid it was a terrible experience, im adking for a refund.

Leisure Partner

2/10

Poor

24 Nov 2025

Yamara

Dejaron que generara el chekin sin informas que la.propiedad no contaba con servicio de Agua.

Business_and_leisure Family

8/10

Excellent

24 Nov 2025

Valeria

Yes

Business Partner

6/10

Pleasant

23 Nov 2025

LEE

Ok

2/10

Poor

14 Nov 2025

giselle

This was not a good experience. The hotel had no water for 2 days. They didn’t even offer some gallons of water so we can shower. We had to purchase water bottles. The TV never worked because no internet. Room needs a lot of upgrades

Business_and_leisure Partner

2/10

Poor

10 Nov 2025

Yvette

I'm sorry, I never do this, but it was horrible. First, when I arrived at the facilities, I had doubts because the entrance was flooded. When I got there, the staff were kind, but when I entered the room, it was terrible—the stench of mold and humidity was overwhelming. The air was hot and full of dust, it seems like maintenance hasn't been done in a long time. When I tried to turn on the light near the coffee maker, it didn’t work. There was no water or cups to make coffee. When I went into the bathroom, there was no water pressure—neither hot nor cold. The bathtub was dirty and moldy, but the worst part was the unbearable stench. What guarantee was there that the water would even come back hot? I had trouble breathing and experienced fatigue caused by all those odors and dust. I left and returned the key, and I informed the staff. They said that around midnight there was a malfunction and the house manager was working on it. It’s impossible to stay in such an unsuitable place. In front of the room, there were dogs and cats.

Leisure Family

4/10

Poor

09 Nov 2025

Luis

Not the best place to be with the family

Family

6/10

Pleasant

09 Nov 2025

FLAVIA

There was no water!

Leisure Family

2/10

Poor

08 Nov 2025

Annie

No había agua potable

10/10

Exceptional

28 Oct 2025

Gilberto

Nice place.. needs just a lil tlc but averall nice place

Leisure Family

6/10

Pleasant

16 Oct 2025

Michelle

The property is in bad conditions needs to improve the rooms the service. Is old and low maintenance.

Leisure Partner

8/10

Excellent

28 Sep 2025

yadira

Pleaseant stay

4/10

Poor

28 Sep 2025

ESTHER M

The first room was horrible, dirty, to much dust, “There was droppings from some kind of pest in the TV area. I have to go to back to front desk and ask for another room, the second one was better but the outside area was horrible. The stub water was too hot, I could not control it. It were hard to get a good bath. I just leave the hotel early in the morning.

2/10

Poor

15 Sep 2025

Yaraliz

Lo único bueno de este \"hotel\" es las empleadas del Front Desk que son bastante amables y el matre era descentemente cómodo. Dejando eso a un lado,,, las facilidades están muy descuidadas. La maquina de hielo no funciona y las habitaciones no tienen nevera, tampoco hay internet ni teléfono en las habitaciones so, si necesitas algo te toca caminar al front desk. Yo reservé una habitación de 2 camas y me dieron una con solo 1 cama, lámparas con telarañas y la habitación con humedad visible. Las habitaciones parece que nunca las han pintado o cambiado los muebles. En fin, esas habitaciones no valen ni la mitad de lo que cuesta la noche.

Leisure Partner

2/10

Poor

09 Sep 2025

Jerry

Don’t recommend this place at all

6/10

Pleasant

08 Sep 2025

Wileisha

No tenía nevera en la habitación, no tenía máquina de hielo y el agua se fue. No tenía control el TV de la habitación.

Leisure Family_with_children

2/10

Poor

31 Aug 2025

Herman

The personnel was great, The Breakfast was great.
The hotel has no signage from the road, it was hard to find. There’s no elevator. The room was hot, the AC was not working properly in some of the rooms as we learned when they were trying to find a room for me.
No safety at all. The rooms still have a regular key to open. It is so old and dilapidated. I did not feel safe to go in the pool. The Ice machine was out of service.
There’s no backup generator in the property; it is mandatory in any hotel in PR.

10/10

Exceptional

28 Aug 2025

Myrna

Good place

Leisure Friends

2/10

Poor

13 Aug 2025

Lorraine

Apartado de todo, desolado, sin nada de lo que dice tener. No wifi, no juegos ni billar. Nada de seguridad. Un lugar totalmente abandonado. Toda una decepcion.

Leisure Family_with_children

6/10

Pleasant

01 Aug 2025

Billy

Food. Internet Access Terrible.

Business

6/10

Pleasant

28 Jul 2025

Wilmarie

Me gusto el servicio y el area de la piscina.

No me gusto un problema de aguas negras que tenian en el area del lobby

Leisure Family_with_children

2/10

Poor

27 Jul 2025

Ricardo

Not hot water, no Internet on the last day, no refrigerador and not room service

Business_and_leisure Family

4/10

Poor

25 Jul 2025

Magaly

The facility and the room was neglected.

8/10

Excellent

24 Jul 2025

Katherine

Sin microondas ni nevera
Sin puerto para calgar electrónicos.

Leisure Family

2/10

Poor

21 Jul 2025

Liliana

Needs urgently remodeling and an efficient management!

Leisure Family

2/10

Poor

20 Jul 2025

Nestor

The property is pretty much abandoned. I think me & my girlfriend were the only people in the hotel. Maybe once it was good but the hotel is not like it is advertised. The door did not have the cover underneath to prevent creatures to go in. Water pressure in the night was terrible, I took a shower with a ice bucket. Pool was out of service.

Business_and_leisure Partner

10/10

Exceptional

16 Jul 2025

Pedro

A

Leisure Family

2/10

Poor

23 Jun 2025

Lisandra

El olor a humedad en la habitacion era muy fuerte, algo insaluble y mas que estaba con un bebé, ni es lo mismo que ven en las fotos, hice el check out un dia antes , quisiera un reembolso por la noche que no me quede, no se podia dormir en esa habitacion. No lo recomiendo.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Jessica

Excelente servicio

10/10

Exceptional

08 Jun 2025

Joyce

Loved the staff everyone was very friendly

Leisure Partner

6/10

Pleasant

10 May 2025

tabbette

The property needs major rehab and how come there was no doorknob just a deadbolt?

Business_and_leisure Pet

4/10

Poor

09 May 2025

James

I liked it as it was secluded. Rooms need a lot of work. Pool and outside grounds well maintained and 3 to 11 staff was excellent. No water on my last night. Place needs some TLC and it would be wonderful. It sits in the middle of an abandoned water park.

8/10

Excellent

28 Apr 2025

Adela

Servicio de internet debe mejoraroara ver programacion