Hilton Ponce Golf & Casino Resort

10/10

Exceptional

25 Apr 2026

Miguel

Good breakfast

10/10

Exceptional

25 Apr 2026

Dianne

All the service was excellent

10/10

Exceptional

23 Apr 2026

Sidney

Great experience, especially the wonderful pool and ocean swimming at the adjacent golf course clubhouse

Partner

10/10

Exceptional

22 Apr 2026

Randall

Didn’t care for the wild dogs on property// staff were more than helpful to everyone. Hats off - you were great

Partner

10/10

Exceptional

22 Apr 2026

Jesse

De
Mis favoritos!

Family_with_children

6/10

Pleasant

20 Apr 2026

Marie

The rooms need refurbishing. The bathroom door of my room had a hole. The comforter had a blood stain. House keeping came and changed the next day. Pool area beautiful. Staff great and friendly.

Family

10/10

Exceptional

19 Apr 2026

Bradly

Great resort. Nice pools for family and everyone. Two good sized hot tubs. I didn’t golf. Nice looking casino. Small but ample weight room with tvs and water. Five star hotel for sure! Nice bar near pool with amazing food. Frozen drinks and buckets of beer. The staff was amazing and maintenance was quick to address a small problem with the door sensor.

The beach closed at dark and the whole hotel felt safe. The parking was close , the ticket system was confusing.

Room was amazing! Nice view of the ocean and table & 2 chairs outside. Would recommend!

Partner

8/10

Excellent

18 Apr 2026

Christina

The buffets were so so. They did offer a lot of fresh fruit and veggies but the meat was very dry.

10/10

Exceptional

18 Apr 2026

Wilda

Property was amazingly beautiful 😍. Gorgeous site. Very clean, staff was cleaning around the clock. Pool area very nice. Plenty of seating area away from the sun. Put put, basketball, tennis, large chess pieces.

Partner

6/10

Pleasant

17 Apr 2026

Jesus

Very expensive resort and not to much to do, The rooms are ugly the food is bad and the beach is not even worth going. I loved puerto rico but this resort is the worst ive been to.
Not worth it

Partner

10/10

Exceptional

16 Apr 2026

Jay

Probably

Self

10/10

Exceptional

16 Apr 2026

Ahmed

One of the best hotels. Nice room, the ocean view is amazing.

Self

6/10

Pleasant

15 Apr 2026

Victor

Stay away from the swimming pool area, the music was loud, next time, I will get a room away from the pool, can’t sleep

2/10

Poor

14 Apr 2026

Jennifer

Should offer free breakfast

10/10

Exceptional

14 Apr 2026

Aemir

We absolutely loved it! It was beautiful, clean, and the staff was very friendly.

Family_with_children

10/10

Exceptional

11 Apr 2026

Elvin

Excellent Place to stay and enjoy.

Partner

8/10

Excellent

10 Apr 2026

Jennifer

Amenities were great at this resort. Lots of bugs so bring bug spray. No continental breakfast unless you pay for it. Also, if you have a rental car, you will be charged for every day you have it there.

Family_with_children

10/10

Exceptional

10 Apr 2026

Maria Del Carmen Alonso

Es un buen hotel

Family_with_children

10/10

Exceptional

10 Apr 2026

Juan F

The pool is huge and the water is a great temperature. The grounds are beautiful and have plenty of seating. They offer board games, sports court games, and a mini-golf course that's super fun. They also offered us popsicles and slushies, all free of charge. The staff's service in all areas was spectacular, and the rooms are very comfortable. The rooms have a lovely view and include a refrigerator and coffee maker. The location is perfect; there are many places to visit nearby. This hotel is an experience on another level.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Angel

Las facilidades y piscina son excelentes

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Angel

Yes soo nice

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Juan

Excelente

Family_with_children

10/10

Exceptional

05 Apr 2026

Yashira

Todo súper limpio y bonito.
Lo único que no me encantó fueron las camas; pequeñas y duras por lo demás todo bien.

Family_with_children

6/10

Pleasant

05 Apr 2026

Andrew

Requested first floor recived 3rd, requested a crib for a baby weeks before reservation and had to wait an hour after check in to receive something we were promised would be in the rokm upon arrival (checked in at 7pm). Property is in seriius need of a renovation, definitely not uo to Hilton standards. We had an issue with our breakfast buffet visit and had to ask a manager to refund us our party of 5 after the cooke refused to make more food. We arrived at 10am and were charged full price and were never advised the buffet actually ended at 10am.

Family_with_children

10/10

Exceptional

04 Apr 2026

Ezequiel

Great

2/10

Poor

04 Apr 2026

Pooja

The rooms are outdated from
1980s and the pictures are incorrect for charging over $250/night. The bathroom was dirty with hairs on the tub walls and a clogged sink. The GM lied that she/staff reached out to us many times but the first call came at 4:15p. She didn’t leave a message and during call back said she had to release the newer room since we didn’t call her back before 4p. She did give a $150 credit after we had spent $800 for a 3night stay. The facility and the pool area are ok but be aware the rooms are dirty, stained couch, and very outdated bathrooms.

Partner

10/10

Exceptional

03 Apr 2026

Daybelis

Perfecto

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Tomas

Excellent

Partner

10/10

Exceptional

01 Apr 2026

Yanelis

Plenty of outdoor activities.

Family_with_children

10/10

Exceptional

26 Mar 2026

Jessica

Great

8/10

Excellent

23 Mar 2026

Juanita

Staff were friendly and very professional. Made my stay there feel safe and comfortable. It’s a beautiful resort.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Miguel

Everything was in order.

Partner

6/10

Pleasant

22 Mar 2026

Sandra

Breakfast was awful and very expensive , not worth the price. Bathrooms need some remodeling… better signings from highway to get there, very easy to get lost, gps signals are very slow.

Partner

8/10

Excellent

22 Mar 2026

Mayra

Check out time should be improved for 12pm instead of 11am since check in is 4pm. Clean is good but still there a margin for improvement. Staff is cordial.

Family_with_children

10/10

Exceptional

20 Mar 2026

mark

Great place to stay, the best part are the staff from the front desk to the pool bar and la cava restaurant. I stay often and they are the reason i keep returning.

Self

10/10

Exceptional

20 Mar 2026

Tris

The staff were the best!!! Couldn’t say more about them 🤗

10/10

Exceptional

20 Mar 2026

Laurel Hollo

Super friendly staff, beautiful grounds, tons of amenities! Definitely eat at La Cava.

Partner

10/10

Exceptional

17 Mar 2026

Carla

Gorgeous ocean view. Staff was friendly and the food was delicious. Highly recommend!

Partner

10/10

Exceptional

16 Mar 2026

Francisco

Hotel was great! Staff was attentive and pleasant- will definite seek out these hotels

Friends

2/10

Poor

16 Mar 2026

Joanna

Not as advertised

Family_with_children

6/10

Pleasant

15 Mar 2026

Michael

3/5 - Beautiful Views, but Overpriced & Noisy

The Good:
We moved to the Ocean Tower after three nights, which was a huge improvement—quiet, great views, and fantastic housekeeping. Shoutout to Kimberly and Alejandro for the friendly service, and the Piña Coladas are actually quite good! The grounds and golf course are also very well-kept.

The Bad:
• Noise: Avoid any rooms close to and next to pool bar (East wing). The DJ music at the pool bar is excessively loud until midnight. We couldn’t get any peace and requested to move.

• Service: one night I felt completely invisible at the pool bar counter; after being ignored for 15 minutes, I gave up and ordered Domino’s to the room. Front desk staff also seemed quite miserable.

• Value: Everything is overpriced: $15/day for parking on top of a $400/night room, and $25 for 5 small local beers. Food is bland, expensive, and portions are measly. La Terraza buffet lunch is the best option.

• Maintenance: The hotel needs a renovation. The Jacuzzis were inconsistent (one day cold, one day lukewarm), and I even saw stray dogs swimming in the pool with no staff intervention.

Verdict: A decent stay if you have a car to eat off-resort, but the inconsistency, loud pool bar and constant extra costs mean I won’t be returning.

Partner

10/10

Exceptional

14 Mar 2026

Ricardo

Staw was great. Will definitely return.

Partner

8/10

Excellent

09 Mar 2026

Peter and Evette

We did not have breakfast included, but I tied the continental breakfast once. They had lots of choices. Room was clean, the staff was amazing by the pool area especially Jaime the tall bartender. We have partial Oceanview and was not upgraded as well.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Rose

Good stay!

Partner

6/10

Pleasant

06 Mar 2026

Zurisadai

Rooms are outdated. Jacuzzis were cold. Beach is not for swimming.

Leisure Partner

8/10

Excellent

04 Mar 2026

Eugene

The staff was

4/10

Poor

02 Mar 2026

Maria

Service was good and accommodating howeverunfortunately the hotel is outdated and needs to be remodeled

6/10

Pleasant

02 Mar 2026

Mirla

This resort was very grand at one time, but this is not the time. It’s extremely dated, but yet somewhat comfortable. It should be noted that the beach is completely usable. So if you’re looking to enjoy the beach, this is not the place for you. The pool area is very nice and very well kept. The food has to be one of the worst food I have ever had at a resort, but there’s some gems outside the resort. I advised to research high-end restaurants, we did that and found some really great ones. The bed was not great, but it wasn’t bad either, along with the pillows.It was an Extremely low-key restful long weekend. Checking out the town was an added perk. It was very safe and extremely pretty.

Partner

10/10

Exceptional

02 Mar 2026

Carrie

Pool was wonderful, staff was friendly. A bathing suit was missing from my drawer after returning from in town I wouldn't mentioned it to staff but it's irreplaceable and felt violating so I did. They were nice but of course I left PR without it. Also if you get a room by the pool you will hear very very loud music into the night early morning. It was fine for us as we didn't mind but someone might it was like a stereo in the room on full blast.

Partner

2/10

Poor

02 Mar 2026

Jeff

This “resort” was bad, we booked a 5 day vacation here in Jan of 2026 for my 50th birthday. It’s almost a 2 hour drive from San Juan. Once we arrived there were a bunch of drunk locals partying in the front entrance. We checked in and our room was like we stepped back to 1991. Old everything and dirty. We went to the “restaurant “ and it was rough. Didn’t like the ammeties or the look of the food options so we went to the outside bar/restaurant. There were a lot of people there but none of them were staying at the “resort”?? The staff was severely overwhelmed and there was dishes, drinks trash everywhere. We ordered chicken tenders and fries assuming that was the safe bet. Took forever to come and it was not good at all. We decided that we weren’t going to stay at this dump so we contacted Travelocity and they spoke to the hotel to get us a full refund. The icing on the cake was the main pool was closed for repairs, our room balcony over looked a bunch of workers tearing out concrete right under it. Imaging having your coffee with construction noise super loud right outside your balcony. This place needs a complete renovation or it needs to be shutdown. I would not recommend this place to my worst enemy. I almost forgot the casino, smelly, old and none of the people gambling were guests they were all locals. Very weird vibe.

We ended up booking an awesome Airbnb condo in San Juan right on a the beach and had a great experience. Please don’t stay at this resort!

Partner

8/10

Excellent

01 Mar 2026

Jonathan

Great staff, fun pool, fun amenities

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Emma Tereza

Todo hermoso

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Steven

Beautiful property and beach front too. Clean rooms clean hallways clean elevators and lobby. Friendly staff. The food in the restaraunts are so good there is no need to leave!

Family_with_children

10/10

Exceptional

21 Feb 2026

Nancy

Amazing stay during the week nice and quiet with plenty to do!

4/10

Poor

19 Feb 2026

Mykhailo

Room was outdated and looked extremely old
Especially bathroom,
The price for the hotel and service didn’t match

Friends

2/10

Poor

19 Feb 2026

Rebecca

The entire experience

Partner

4/10

Poor

16 Feb 2026

ERIO

This is the first time i used expedia to reserve the hotel. Once we got there the counter lady was very nice and gave me the room keys and gave us the room number. I was with my mom who is 73 years old and we walked to the room. I believe the room was 236 little did we know it basicall the last room on the floor all the way down the hall. We unpacked than found bathroom garbage had toilet paper that was used i took photo and light above the fridge was out. I walked to counter they got us into another room close 402 fourth floor. That room fridge was not working so my mom couldnt put her diabetic medication in the fridge. I called and they swapped the fridge. Which I appreciate but two rooms rooms that things didnt work and 1 not fully cleaned. Just seemed the quality check wasnt fully done. Which was disappointing. The pool was down down due to repairs which I get it. They had a shuttle to take you to another location to use another hotel pool which is another inconvience. Monday January 26 luckily my mother woke us to use the bathroom we were planning on sleeping in a little bit. There was a note under our door stating a schedule maintence was being done and the water was going to be shut down. Another inconvience we got us to take showers and leave the hotel and come back later that evening. Next day smelled like poop out side our door cleaning lady said pipe burst on the first floor. Employee were good. Just money spent on this hotel with all the issues not good.

Business_and_leisure

10/10

Exceptional

14 Feb 2026

Scott

Great stay, very clean ! Staff was very friendly and helpful with lots to do on site. Food was good as well !

4/10

Poor

11 Feb 2026

Richard John

I wish to formally express my dissatisfaction with the unavailability of the main pool/water park area at this resort during the entirety of my family’s eight day stay due to scheduled maintenance. Proper notice was not provided at the time of my booking and I was not made aware of this major deficiency until my check in. The primary reason I chose this resort for my family was the extensive main pool area in the center of the property, and also the reason I upgraded to a patio room directly facing this pool area. When I expressed my dissatisfaction to the front desk management, they offered shuttle services to a secondary pool at their golf course property. I found this commuting option to be unsatisfactory. They also stated that the main pool area would be reopening two days prior to my departure and this did not happen. The pool maintenance was subsequently further delayed until after my departure. Given that this major advertised amenity was not properly available, I believe a partial refund or credit towards a future stay is appropriate.

Leisure Family

10/10

Exceptional

08 Feb 2026

Sandra E

No me gusto que no me incluyeron el desayuno
en la estadia.

Business

10/10

Exceptional

07 Feb 2026

Reinaldo

The staff was courteous. The facilities were clean.

Leisure Family

10/10

Exceptional

05 Feb 2026

Rebecca

Wonderful amenities; pleasant staff; reasonably priced for the location & services offered.

Leisure Friends

4/10

Poor

05 Feb 2026

Jeffrey

Staff was fine but the room and the resort in general was run down and dirty. Stains on the furniture and curtains, hair in the shower, bugs. Very institutional looking resort with no warmth. Needs upgrades. Extremely disappointed for a Hilton.

Leisure Partner

6/10

Pleasant

04 Feb 2026

Magdeline

Beautiful stay and the employees were lovely
But I booked a Balcony Pool View Room with 2 Double Beds and my view was the mini golf

10/10

Exceptional

03 Feb 2026

Eduardo Javier

Everything was AWESOME

Partner

4/10

Poor

31 Jan 2026

Alice

Room mattress was terrible. We have to leave early because it gave us back pain.

10/10

Exceptional

30 Jan 2026

David

Spotless housekeeping. Cheerful staff.

Leisure Family

10/10

Exceptional

28 Jan 2026

Ezequiel

Great

10/10

Exceptional

28 Jan 2026

Carlos

Restaurant service was impecable !

Leisure

4/10

Poor

27 Jan 2026

Laura

Expedia, you didn’t inform us about not having the gym or the pool available the whole time we were there. The whole time we were there they were repairing the pool so there were always loud construction all day from 8:30 in the morning to 5:30 in the evening. Because of that, there was hardly no resting in the mornings. Also, we were never told that the gate at the beach locks at 6:15 PM every day. We were locked out on the beach by ourselves and had to call someone to open the gate because we were on unaware of their policy of locking the gates. Because of the snowstorm. We had to check out a day early because the airline advised us to do so. We also missed out on a whole day because of weather.

2/10

Poor

27 Jan 2026

Donald

Pool and hot tub was closed for construction was not notified yet still charged $300 a night for a suite that was infested with ants! The bathroom looked like a 1980s laundry room. Breakfast was horrible, this is a 2 star motel at tops, all amenities they offer close at sundown. I expected a Hilton brand experience, Instead I felt like I stayed at a motel 6 will never return stay away!!

Leisure Family

10/10

Exceptional

27 Jan 2026

Angel

Good

6/10

Pleasant

27 Jan 2026

Randall Allen

Room was in great condition but construction of the main pool and work out facility made stay a little less enjoyable than is should have been.

The cleaning staff / maid service (our person for room 170) was amazing

Business_and_leisure Partner

10/10

Exceptional

27 Jan 2026

Denise

Room was clean, staff was kind especially Alexis, Carlos, Kiko and Kat! Love all the satos around the hotel.

Leisure Family

6/10

Pleasant

27 Jan 2026

Denise

this is not a bad hotel but it's definitely dated for a Hilton. Also the beach is underwhelming,and the bugs WILL bite you. If you can go stay at el Conquistador.

Leisure Partner

8/10

Excellent

26 Jan 2026

Walethea

Rooms were well maintained however a little dated.

2/10

Poor

26 Jan 2026

james

Neglected to say pool was down

Leisure Family

10/10

Exceptional

24 Jan 2026

Alicia

Polite and friendly staff. Pleasure to stay there

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Schuyler

Staff were great. The main pool was closed and we did not know before booking. Overall the hotel was average.

10/10

Exceptional

21 Jan 2026

Jorge Lucas

Yed

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Aboubacar

Beautiful place will come back

6/10

Pleasant

20 Jan 2026

carolyn

didnt have breakfast, view was nice, rooms were clean but out dated and the sofa in the room have a lot of stains on it. had to use a sheet to cover it in order to sit.

Leisure Family

10/10

Exceptional

19 Jan 2026

Steven

Love it will stay again

Leisure Family

6/10

Pleasant

19 Jan 2026

melanie

The pool
Is very crowded so we wanted to use the beach but there are only four beach chairs and two umbrellas. People had to drag chairs from the pool area to th beach - the resort should provide chairs every morning on the beach even if the store them on the property - they should bring the chairs in the morning for guests so the guests do not have to jump them to the beach!

10/10

Exceptional

16 Jan 2026

jose m

great hotel

Leisure Partner

8/10

Excellent

15 Jan 2026

Daryl

Very helpful and friendly staff…. very clean facilities. Enjoyed i the evenings at the restaurant and casino.… The casino paid for our stay…

Leisure Partner

8/10

Excellent

15 Jan 2026

Eduardo

Not so special

Business_and_leisure Self

2/10

Poor

14 Jan 2026

Shelly Rae

Upon arrival and checking in I asked the front desk employee if they have a concierge. She said “No we don’t, we are the concierge!”
We wanted to book an excursion to go to Culebra and zip lining. After numerous attempts to different staff members we had no help. I very disappointed to say the least. The staff should have the information and resources to help guests schedule excursions.

The food selection was very minimal to say the least especially for what we paid for the trip. Not a very wide selection at all.

The beach area…. WHAT A HUGE DISAPPOINTMENT! They had a very small concrete area, maybe 12 feet by 12 feet and a very small beach area. The pictures on the resort site are very deceiving, the actual resort looks nothing like the site in person.

I’ve stayed at numerous Hilton resorts but I would never stay here again nor would I recommend it to anyone.

8/10

Excellent

13 Jan 2026

Gabriel

Pros: Great pool, tons of outdoor activities, amazing beach.

Cons: Small rooms, very small beds, subpar food, the breakfast and buffet was mediocre, parking charges, poor bar/food service, waiting over 30mins for food/drinks.

8/10

Excellent

12 Jan 2026

Matthew

Overall solid, no ocean swimming and not much to do off site near property(that felt safe). But friendly staff, good food, clean pool & area. Beautiful sunset!! Casino a plus.

10/10

Exceptional

12 Jan 2026

Larry

Best vacation ever

Leisure Partner

6/10

Pleasant

12 Jan 2026

Jason

Bathroom was a little dirty.

10/10

Exceptional

12 Jan 2026

Jimmy

Very nice experienced with my

10/10

Exceptional

09 Jan 2026

Giuliana

Good experience

10/10

Exceptional

07 Jan 2026

SONIA ENID

La única falla. Los matress de las camas horribles de duros. Uno va a descansar y a relajarse. Pero con esos matress sale de hay para el quiropráctico. Lo único fatalllll. Lo demás todo excelente

8/10

Excellent

05 Jan 2026

Alexis

No impecable , pero si limpia creo que pueden hacer mejor trabajo en las limpiezas , el personal bn amable

Leisure Family

10/10

Exceptional

05 Jan 2026

Takeshi

Very nice staff

10/10

Exceptional

03 Jan 2026

Mary

I liked the two pools, availability of mini golf and pickle ball, access to ocean, quality of food. Cost of food was high. Bathroom in room needed updating.

Leisure Family

10/10

Exceptional

03 Jan 2026

John

Excellent

10/10

Exceptional

01 Jan 2026

Yazmin

Excellent

Friends_and_family Family