Name: Melia Ponce Hotel
Address: #75 Calle Cristina, Ponce, 731, PR

6/10

Pleasant

20 Jul 2026

Yessenia

Estructura bonita, localidad excelente, parking con poco espacio, personal atento.

Family_with_children

10/10

Exceptional

19 Jul 2026

Ernesto

Very good

Partner

10/10

Exceptional

19 Jul 2026

Carmen M

El hotel tiene es bonito y tiene dos áreas muy bonitas , la ubicación excelente, el personal muy bien . Me encantó

Family_with_children

10/10

Exceptional

19 Jul 2026

Guillermo

todo bien

Self

8/10

Excellent

14 Jul 2026

Enrique

The experience were good, problems with the parking. They had a weeding in the facilities and the parking for the people staying in the facility were awful.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Maria I.

Hormigas y cucarachas. La llavee de la ducha apenas funciona , sale le agua de arriba luego de varios intentos con una fuerte precion de agua que inundó el suelo del baño.. Puerta de la entrada con moho y balcón con desperdicios de paloma. El televisor al principio no funcionaba y tuve que pedir ayuda! Pagué 360.00 por 2 días y créame que no los vale! Los acientos del pasillo del segundo piso , rotos y el elevador brincando como un caballo. Horrible! No está preparado para recibir personas y mucho menos gente que llegan a PR. No tienen restaurante. No lo recomiendo!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Ana

Excelente

Family_with_children

4/10

Poor

12 Jul 2026

Brock

This place is nothing like the promotional photos. While the common areas are clearly designed for Instagram influencers, the room we were in was shabby, stained, and small — it looked nothing like the online photos. There is no restaurant on site, and the patio smelled like cigars. Also, they wanted $25 for a second blanket in a room with 2 queen beds. Moreover, the staff was the least helpful people we’ve met in Puerto Rico. (My guess is that they are beat down from having people complain about the lousy state of the hotel.) We had booked two nights and left after one.

Family_with_children

10/10

Exceptional

07 Jul 2026

BRENDA

Hotel muy bonito, decoración

10/10

Exceptional

06 Jul 2026

Cesar

It was very convenient.

Self

10/10

Exceptional

06 Jul 2026

Mitchell

Excellent!

Partner

8/10

Excellent

02 Jul 2026

Jaime

Mi estadía en el Hotel Meliá en Ponce fue una experiencia buena, aunque con algunos detalles que vale la pena mencionar para quienes estén pensando quedarse allí.

El personal fue sumamente atento: me permitieron hacer early check‑in y hasta me descontaron los $50 del cargo por escribir una reseña, lo cual se agradece muchísimo. Ese gesto marcó una diferencia positiva desde el principio.

La estética del hotel me encantó —tiene un estilo clásico ponceño que siente especial— y la piscina estuvo súper cool y divertida. Perfecta para relajarse un rato después de caminar por el casco urbano. ¡Y hay parking!

Ahora, los detalles menos ideales:
• No había Wi‑Fi en el cuarto, lo cual hoy en día es un “must”, especialmente si uno trabaja remoto o simplemente quiere mantenerse conectado.
• No había agua caliente, y por cómo se sentía, me imagino que estaban teniendo problemas con el calentador. No es el fin del mundo, pero definitivamente afecta la comodidad.
• El bar del hotel estaba fuera de servicio durante la semana, lo cual fue un bajón porque hubiese sido ideal tener café o traguitos en la noche sin tener que salir.

En vez de eso, me recomendaron el café cruzando la calle. Está bien, pero no es lo mismo que tenerlo en la propiedad.

Si estás pensando quedarte en este hotel, mi recomendación es ir jueves, viernes, sábado o domingo, cuando el ambiente está más activo y, probablemente, cuando el bar funciona.

¡La zona es fantástica, y los restaurantes alrededor son excelentes!

Partner

10/10

Exceptional

02 Jul 2026

Sheira

El personal muy amable.

Self

8/10

Excellent

30 Jun 2026

Mileycha

Was a amazing stay at Meliá

Family_with_children

6/10

Pleasant

29 Jun 2026

Luis

Recomemdaria mejor seguridad. Puerta frontal con acceso controlado o limitado o tal vez guardia de seguridad. Cambiar la cerradura del cuarto 216 no es segura. Tampoco tiene pestillo. Pero si cuenta con una hermosa vista desde su balcón hacia la plaza de Ponce, la estación de Bomberos y el Castillo Serralles y otros. Al momento de la estadía no tenía cafetería abierta puedo imaginar arreglos necesario. Pero, en cuanto a lo demas, es un hotel hermoso y céntrico con ciertos cuartos o lounge que son dignos de admirar por sus presentaciones antiguas y colores extravagantes (tipo museo) y una piscina exquisita.

Partner

10/10

Exceptional

27 Jun 2026

Wanda

Parking was accessible and safe.

Partner

4/10

Poor

26 Jun 2026

Mercedes

Such a beautiful hotel with very old rooms

Partner

8/10

Excellent

21 Jun 2026

Evelyn

Todo muy bien excelente la ubicación

Partner

10/10

Exceptional

19 Jun 2026

Mariely

Me encanta este hotel !

10/10

Exceptional

14 Jun 2026

Evangelina

Excelente para descansar y cerca de todo

Partner

10/10

Exceptional

11 Jun 2026

JAIME

Everything was perfect

Family_with_children

2/10

Poor

09 Jun 2026

María Victoria

La ubicación es excelente. Lo único que puedo destacar.
Mal olor a humedad y a viejo desde que entras. Muebles deteriorados, rotos. No hay elevador. El cuarto con una peste a polvo y humedad. Los matres son de baja calidad, puedes sentir los resortes de alambre. El televisor no servía. Lo único bueno; el aire acondicionado. Nos tocó un cuarto en el tercer piso con una pared de cristal con cortinas y de noche la claridad que entra al cuarto lo pone como si fuera de día. El precio muy alto para lo que ofrece. Recomiendo invertir en su arreglo, que incluye paredes agrietadas por los temblores, techos goteriando agua en los pasillos, limpieza, etc. Tiene un recibidor con una barra enorme, pero nunca vi a nadie allí. No vuelvo.

10/10

Exceptional

08 Jun 2026

ANDRES

Beautiful and historic hotel. The room was squeaky clean and comfortable. Although, the parking is small, the hotel makes sure its guest have parking space. Staff was very helpful and kind.

Partner

6/10

Pleasant

08 Jun 2026

Javier

El
elevador se encontraba dañado y para unas personas mayores de edad o con incapacidad es defectuoso subir a los cuartos.El aire acondicionado no queria funcionar tardaron 30 minutos para poder prenderlo

Family

6/10

Pleasant

08 Jun 2026

BETHZAIDA

Parking en la calle.
No desayuno ni cafe, tuvimos que salir fuera.

Cuando llegamos a la habitacion no era la que habiamos pagado, tuvimos que esperar tiempo para que nos cambiaran la misma, si no llevo evidencia no hubiesen hecho el cambio. el hotel bello pero no tenian nada, ni cafe ni nada, no agua caliente tampoco.

Partner

10/10

Exceptional

07 Jun 2026

Janthony

Staff was very polite since the beginning of my stay to my end. It has private parking. Clean rooms. Stayed on the colonial room and I would definitely stay again. Hot and cold water in shower and very comfortable bed. Google Maps review are not good and you should not pay attention to them because this small hotel is amazing and still with the colonial touches intact for someone that appreciates history, art and architecture I really enjoyed every single details of my stay. Special thanks to the young blonde girl in the front desk that was alone eith the hotel fully booked and multitasking at its finest while being so mice so we the guest could enjoy a wonderful stay. Will come back to stay again definitely.

Partner

4/10

Poor

07 Jun 2026

Marilyn

Tuve que cancelar mi reservación ya que el ascensor no estaba funcionando , me dan habitación en el piso #5 y soy una persona amputada de la pierna izquierda.

Partner

2/10

Poor

07 Jun 2026

Jose

Been there 4 times , getting worse every time, no elevator the hole weekend my apt third floor ,no hot water the morning of sat June 7 and few more , thanks to the ladies that supply us with some clean towels.
Not coming back !!!

Partner

2/10

Poor

06 Jun 2026

William

I was really disappointed with my stay at Melia. The first thing that hit me when I walked into the room was the smell there was a strong musty, damp odor throughout the entire space, like the whole room was dealing with a humidity problem. It made it hard to feel comfortable or relaxed.

On top of that, whoever planned the hotel’s layout made a baffling decision: they put a cigar bar right in front of the guest rooms. As a result, the entire hallway reeked of cigarette and cigar smoke and it was overwhelming. Every time I stepped out of my room, or even just walked down the corridor, I was hit with that heavy smoke smell.

Between the damp, musty room and the constant cigar smoke bleeding into the hallway, the whole experience felt poorly thought out. I’d think twice before booking here again

Family_with_children

2/10

Poor

05 Jun 2026

George

No hot water @the time. The elevator did not work. I'm a disabled veteran and can hardly walk. The toilet was leaking also

Self

4/10

Poor

04 Jun 2026

Freddie A

he elevator didn't work, no hot water, and the entrance to the hotel from the parking they have a cigar bar and the smeel passing by was bad

Self

2/10

Poor

03 Jun 2026

EDWIN

This place has no security personnel, no personnel to help with the luggage (most basic hotel characteristic), no elevator (broken forever and when you arrive on the first day, they will say that it will be fixed the next day), no phone in the rooms to contact front desk. If you go early in the morning to the front desk, you will see two things; a paper with a phone # to call if you need something and a can to drop your key for check out. The mattresses are uneven. The door locks used to be electronics, but they are using the emergency keys (it seems that they don’t know how to service the hotel). The cleaning lady one day can do your room, another day will do half of the room and leave, others will flip your door sing from please clean the room to do not disturb. We spent four days without hot water, some people said that was because they ran out of propane and others that it was under service. The shower is awful and the only thing that they will say is that is the oldest hotel on the island (lies). If after all this you decide to book here, you deserve to waste your money.

Self

10/10

Exceptional

02 Jun 2026

Kayla

Loved this place so much I’m considering getting married at this venue

Partner

10/10

Exceptional

31 May 2026

Aleida

Excelente

Partner

6/10

Pleasant

25 May 2026

Ernesto

Main issue is the elevator, wasn’t working. Besides that, it was just Ok

Partner

6/10

Pleasant

24 May 2026

Julie

Amazing location across from the parque de bombas! Gorgeous property, it was a pleasure to walk through the lobby. Clean room, easy parking. The drawbacks were 1) very loud air conditioner in the window that was disruptive to sleep and 2) the room had no soap or lotion or shampoo. I was glad I brought my own. I thought it was strange that a hotel of this caliber didn’t provide these basic items. Also, no ice was available and though there appeared to be a bar or coffee bar it was closed. The pool (and hammocks) looked really nice though I didn’t use it.

8/10

Excellent

24 May 2026

Maribel

Muy bonito

Partner

10/10

Exceptional

23 May 2026

David

Me encantó todo, estacionamiento gratis

Partner

10/10

Exceptional

21 May 2026

Sandra

Bueno, bonito, agradable

Partner

6/10

Pleasant

04 May 2026

Rafael

No agua caliente

Partner

10/10

Exceptional

01 May 2026

Sonia

Great atmosphere to rest

Self

6/10

Pleasant

27 Apr 2026

Ruben

Pobre limpieza en cuartos

4/10

Poor

27 Apr 2026

Waleska

En are de recibir bonito, habitaciones terribles

8/10

Excellent

25 Apr 2026

Ariel

PROS: The neighborhood is safe with police patrolling the area all night. Great restaurants nearby. Parking is directly behind the hotel. The staff is very friendly and helpful. The pool is nice.

CONS: The actual hotel does not have a security guard. People not staying in the hotel come in and out as they please. No cameras in the hallways or stairways. Only in the lobby. The hotel was established in 1859, so I'm sure they try they're best to upkeep the facility the best they can. The elevator is tiny and very old school. Rooms are average. Our bathtub needed serious upkeep. No hot water.

Family

8/10

Excellent

23 Apr 2026

Sol

Clean room

6/10

Pleasant

23 Apr 2026

Sol

Clean room/ no breakfast/ no amenities/expensive

Family_with_children

2/10

Poor

21 Apr 2026

NOELIA

I didn’t stay there because they my credit card was not accepted

Self

4/10

Poor

20 Apr 2026

Felipe N

Las habitaciones necesitan ser remodeladas:
La alfombra de las habitaciones se sentían pegajosas.
La ropa de cama limpias pero mínimas
Los acondicionadores de aire anticuados y ruidosos.
El lavamanos pequeño y sin lugar para poner los articulos personales.
La puerta del cuarto estaba descuadrada y se filtraba la luz del pasillo.
Se sentia el ruido de las áreas publicas.
Las areas publicas estan muy bien.
No cuenta con areas para desayunar o comer
Localizacion excelente

8/10

Excellent

18 Apr 2026

Priscilla

Acogedor, centrico según mis gustos. Necesitan un nuevo ascensor para preservar el antiguo...Muy servicial y atenta la persona que tocó a mi area.
Gracias...

Family

2/10

Poor

17 Apr 2026

Sandra

No hot water. And no privacy. Housekeeping opened my door without knocking!!!! Almost walked in on me while changing my clothes. Elevator dosent work. Had to walk up a million steps to the 3rd floor with our luggage. Also tried calling the hotel before checking in to extend my stay and we called 16 times!! With no answer. Horrible experience.

Family_with_children

6/10

Pleasant

13 Apr 2026

RONALD

NO HOT WATER

Family

8/10

Excellent

12 Apr 2026

Marta

The parking was good, but the security at midnight was ausent

Family_with_children

8/10

Excellent

10 Apr 2026

Maria Sanchez

Muy bueno

8/10

Excellent

07 Apr 2026

Krystal

Personal de servicio excelente, pero deben mejorar las han

4/10

Poor

05 Apr 2026

Gladys

The room assigned 203 did not had a functioning air conditioning. Only a fan feature. There is not hot water available in the shower.

Partner

6/10

Pleasant

01 Apr 2026

Juana

Rooms need to be more welcoming, no phone to communicate with front desk, bathroom curtains are dirty and there’s no hot water. When it rains the lobby and sitting area gets all wet. This hotel looks nothing like the photos. The only thing good is that it’s in a good area.

Family

8/10

Excellent

31 Mar 2026

Eladio

It was good the room I believe he needed like a coffee table air conditioner good and it was clean

Self

4/10

Poor

30 Mar 2026

Myrna

Not really what I expected. The door to the balcony didn't close properly; the bathtub has spots where the paint was worn out, the TV service stopped working, there was a piece of wood (panel) in the top shelf of the closet covering a whole.

Family

4/10

Poor

30 Mar 2026

Sandra

Hotel was very clean and charming. Location is great. It was a rainy day. There were leaks in the lobby area by the wheelchair ramp and also in the hallway to our room. There was a wedding at the hotel. We were assigned a room above the activity saloon and it was very very noisy. Staff were not helpful with this. We had little rest due to the loud music.

Tv channels selection was limited and there was no option to use streaming apps because the provided remote won’t support them. There ir no coffee maker, refrigerator much less microwave in the room. Bare essentials.

Partner

8/10

Excellent

27 Mar 2026

Jose

Nome

Family

6/10

Pleasant

24 Mar 2026

Jose

The bathroom tub was clogged, the bed mattress was not in good condition, and I wan’t able to adjust the air conditioner (window unit, noisy). But the rest of my stay was ok.

Self

6/10

Pleasant

20 Mar 2026

Toli

Rooms are dated. And I mean dated that half of stuff doesn’t work dated. Great location through.
Hotel bar was closed on Sunday and coffee bar was closed Monday morning. It’s an iconic and historic hotel. But I wouldn’t stay there again

Partner

8/10

Excellent

16 Mar 2026

Lizbeth

Buenos dias el sabado me hospede en sus instalaciones y cuando llegue al cuarto estaba abierto y las sabanas mal puestas verifique si habia alguien en el cuarto pero no habia nadie. El staff muy servicial y amigable. La muchacha que me recibió muy atenta conmigo. Solo fue lo del cuarto

Self

8/10

Excellent

15 Mar 2026

Augustine

My stay was good

Business

10/10

Exceptional

14 Mar 2026

Natasha

Definitely amazing love the ambience the staff was friendly and the place looks beautiful so many century details.

Family_with_children

6/10

Pleasant

14 Mar 2026

Sandra

Yes,there were shops and places to eat.

Self

8/10

Excellent

12 Mar 2026

Jose

Hot water in tub

Partner

8/10

Excellent

09 Mar 2026

Miguel

Muy asesible

10/10

Exceptional

08 Mar 2026

Galilea

No internet, staff great, but did not replace towels after taking it for 3 day stay

10/10

Exceptional

06 Mar 2026

Paulina

Nice place to stay. I'll stay in my next trip.

Self

10/10

Exceptional

05 Mar 2026

Paul

Classic, elegant hotel with lots of history: very lovely, excellent location: good restaurants nearby and a gelato shop outside the building and the major city square: Plaza Las Delicias is across the street.

Partner

10/10

Exceptional

03 Mar 2026

Wilmarie

Everything was almost perfect. The staff 100%. I really would like the restaurant or the bar was operated

Partner

4/10

Poor

02 Mar 2026

Julissa de la

Hoy Ester!!!

8/10

Excellent

26 Feb 2026

Iván

Good

Family

6/10

Pleasant

23 Feb 2026

Luis Mariano

The first room I was assigned was a bit larger than a closet. When I complained they moved to another room which was fine but the bathroom was so small that if you sat on the toilet your face would be resting on the washing basin.

The service of the counter were nice and courteous, Its the hotel that is bad. It is a shame because I had been staying in the Melia since the '70s. This was my last stay with them.

Self

6/10

Pleasant

20 Feb 2026

Pamm

This hotel is beautiful and I'm sure was top of the line in its heyday. But now it's just tired. Here are a few suggestions:
1. When housekeeping comes by, they shouldn't come at 8 AM. We only saw housekeeping 1 day out of 4 and then she only changed towels.
2. On the ground floor there is an open patio with a cigar store. In the afternoon and evening people gather outside to smoke cigars, but this travels directly up to the rooms which overlook the patio. Yuck
3. The wi-fi does not reach to the far rooms. I had to go to a sitting area to use it because my room was too far away.
4. Each day something else stopped working properly. By day 2 the AC wasn't working properly and by day 3 the toilet wasn't working.
5. Some days there was hot water in the shower, others there was not.
As I said, in its time I'm sure it was great, but now there are lots of empty spaces where there should be a bar, restaurant, snack bar etc.

Partner

4/10

Poor

20 Feb 2026

Susan

The room amenities lacked. There were no luggage racks so our suitcases sat on the floor during our four night stay. There was an ironing board but no iron. The hairdryer didn’t work and I asked for a replacement that was never replaced so I had to go buy one. There were cracks in the tub so the water got underneath the skin of the tub and it felt like you were standing on a squishy pillow. One morning there was no hot water for the shower. No notification about this but when we inquired at the front desk we were told they were working on the boiler.
The lobby held it’s beautiful history but unfortunately with the lack of the room amenities we will not stay there in the future.

Family

10/10

Exceptional

19 Feb 2026

Josue

Yes

10/10

Exceptional

18 Feb 2026

Gladys

La estadía fue placentera y la atención del personal excelente.

Friends_and_family Friends

6/10

Pleasant

18 Feb 2026

William

Hotel Melia is in a great location. We loved the restaurants and coffee bars within short walking distance. But our balcony room had no hot water and was very noisy, due to the Carnaval Ponceno festivities in the.plaza below. The music from the concerts, which went on until almost 1:00 a.m., was so loud that the walls and windows vibrated.

Partner

2/10

Poor

15 Feb 2026

Vivianett

Poor parking space. Rude staff.

8/10

Excellent

15 Feb 2026

Ana

Something else

6/10

Pleasant

15 Feb 2026

Gregory

I would call this a boarding house. Good for 1 night . Its clean and we’ll kept. However the bathrooms are closets converted into a bathroom. Sitting on the toilet you will find your knees under the sink!! Additionally, most rooms overlook a courtyard which is noisy 24/7 .. so if you’re looking for quiet.. this place isn’t it. Parking on-site is first come first serve so not guaranteed!!

Business_and_leisure Self

8/10

Excellent

15 Feb 2026

Teodoro Moscoso

el personal muy amable. gracias

8/10

Excellent

07 Feb 2026

Ernesto

The rooms were clean but very dated. Really needs and update. The staff was helpful , extremely friendly and made the stay enjoyable.

Leisure Family

10/10

Exceptional

17 Jan 2026

Yanil

The room is lovely & the staff are courteous.

2/10

Poor

12 Jan 2026

Jose

I will never stay in that hotel again. It was terrible

Leisure

2/10

Poor

11 Jan 2026

Limaris

Los cuartos
Pensé que por el nombre Melia” debía ser de muy buena categoría, si le hicieron algunas renovaciones, pero ya tienen tiempo y las hicieron con el presupuesto más bajo que encontraron!
Da asco bañarse y no por sucio
Está tan viejo el baño que las marcas no las pueden borrar la bañera pintada a brocha y la marca de sucio no sale !!!
Renovaron algo pero con equipo de Ikea enserio podría decir mil cosas pero pues resuelve para una emergencia!

Leisure Family

10/10

Exceptional

11 Jan 2026

Evelyn

Like the ubication, parking facilities and the traditional room.

Leisure Self

10/10

Exceptional

08 Jan 2026

Isaac and Leeann

Was very nice and comfortable. Staff very polite.

Leisure Family

8/10

Excellent

08 Jan 2026

Marcos

change my room last time.

6/10

Pleasant

06 Jan 2026

Luis

PROS - Buena ubicación, el área de la piscina estaba limpia.

CONS - El cuarto NO estaba en buenas condiciones, comenzando por la puerta principal la cual no tenía cerradura, solo un seguro que hasta mi niño podía abrir con facilidad. La puerta del baño no tenía seguro, la puerta del closet estaba rota y la puerta que daba al balcón solo tenía un pestillo por lo cual es insegura al tener niños pequen̈os.

La plancha estaba inservible, al ir a la recepción a llevarla buscaron otra en un cuarto que tienen y al menos funcionó. Los empleados se disculparon por el inconveniente.

El lugar no tiene seguridad o al menos no vimos a nadie vigilando. La habitación no tenía zafacon y nunca fueron a hacer el servicio al cuarto. El lugar necesita mantenimiento.

Family_with_children

10/10

Exceptional

06 Jan 2026

Jo Idsa

La habitación estaba inpecable acogedora. El personal muy amable y cortes . Recomendare a otras personas

Friends_and_family Friends

2/10

Poor

06 Jan 2026

carmen

Dont stay here unless you want to have a horror night with mentally illbemployees arguing with you about the room cleaning, the air conditioner was firty and gave me a headache mattress blood stains no hot water,no vaccum the floors overall worth $10 a night.

Leisure

2/10

Poor

05 Jan 2026

Ricardo

The staff were great but the hotel was bad, no restaurant in the details from expedia mentioned there was breakfast. The bathroom was horrible there was no room to shower the room wasnt cleaned well we found old socks and some makeup stuff for women. The wifi was horrible also. Couldn't watch tv dtv satellite was terrible also. For what we paid it truly wasnt worth it. The ambiance and employees were great. Very disappointed!!

Leisure Pet

4/10

Poor

03 Jan 2026

Vlamir

The toilet is clogged and after talking with the Receptionist and another employee nothing has been done. The A/C makes so much noise that even after buying ear plugs we couldn’t sleep. The bedroom and hotel need more maintenance to fix cracked or unglued baseboards, cracks in the wall and ceiling, no smoke detector but the whole in the wall, there is a steep to go into the bathroom with no signs in which we both tripped over, one of the night stand lamps did not worked, the cable tv was not working at night, there is no space in the bathroom to put your toiletries and to open the bedroom door with the key was a struggle. Will never stay here again and do not recommend it.

Leisure Partner

4/10

Poor

02 Jan 2026

Luis

Bathroom tub was broken and black water was coming out.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

MICHELLE

Muy pobre la habitación