Name: Polo Santa Monica
Address: Jiron Ricardo Palma 3 Distrito Wanchaq, Cusco, 00000, PE

8/10

Excellent

02 Jul 2026

avriel R

Room was too cold need better heating

Partner

4/10

Poor

24 Apr 2026

Heather

Rooms were freezing, hot water took more than 10 minutes to arrive, staff spoke zero English. Bedding was clean, food was reasonable, about on a par with a Motel 6 in Alabama.

Family

8/10

Excellent

18 Apr 2026

Casey

For a cheaper hotel I couldn’t ask for anything better. Rooms were clean and comfy. Breakfast was busy and food was sub par. 4 out of 5. I do recommend.

Partner

10/10

Exceptional

23 Mar 2026

Yoslaida

The room was extremely clean, the food at the restaurant is nothing less than amazing... you don't really need to leave for dinner they have a nice menu and the staff is always ready and willing to help. I did have to ask for a heater as we went and the temps were between 45-50 degrees and I'm from south florida so that's a bit cold for us.

Family_with_children

4/10

Poor

09 Feb 2026

Michael

Room 203 was above the hotel lobby and faced the street. I could hear loud talking from the lobby. I could hear cars, motorcycles, and trucks driving on the street . I could not sleep. I asked for a different room away from the street and hotel lobby. But, the two women behind the front desk in the lobby didn't speak English and I don't speak Spanish. So, it was very difficult to get a different room.

Leisure Self

10/10

Exceptional

19 Jan 2026

Edwin

Excellent Service and location.

Business Friends

6/10

Pleasant

02 Oct 2025

Pamela

HORRIBLE check-in experience. Super unhelpful and unfriendly front desk staff. I had accidentally booked the wrong dates for my stay, and the women at the front desk said they'd clean a new room and help us swap the dates. They told my friend and I to wait, so we did. About 30 minutes later, we went to check on the progress and there was a different woman working there. She knew nothing about what we were waiting for. I then proceeded to change the booking here in Expedia, and after showing her the updated booking she told us we had to pay a tax, which was fine and we were expecting that. I'm not fluent in Spanish but my friend is, and apparently it didn't matter how many times my friend told her we'd pay the tax, she basically kept telling us there was nothing she could \"do to help us.\" Finally, after about 20 minutes of going back and forth with this woman, she somehow miraculously decided she would accept our tax payment so we could get into our room. VERY CONFUSING and I still to this day have no idea why she was giving us such a hard time. The room was okay, and breakfast was decent. The gentleman working the breakfast buffet was very kind and is the only reason why I gave \"staff & service\" 2 stars, because everyone else we interacted with was rude and dismissive. The price is good but like they say, you get what you pay for.

Leisure Friends

4/10

Poor

29 Sep 2025

Diana

The room was great and very close to the airport. However the service was poor. It took 2 e mails and several days to respond to a request I sent to book an airport transfer. When we arrived it had not been booked. Worse still the food we ordered was awful. Dry, recooked chips… and it took 45 minutes to arrive despite us being the only customers. The staff were rude, and more interested in their puppy than serving us. The puppy pooed on the floor of the restaurant.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Greg

Located close to the airport. Due to flight delays we checked in to freshen up just 2 hours before checkout. The front desk staff was very accommodating. Helped us locate our taxi to Ollantaytambo as well. This is a great place for a overnight stay close to the airport.

Leisure Partner

8/10

Excellent

23 Jul 2025

Verified traveler

Nice hotel

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Neil

The room (410) had a great view over the airport and the shower was fantastic. The only complaint was that we had a 3 bed room and one of the beds had hair and dirt in the bed. We only needed 2 beds so it wasn't an issue.

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Tamieka

It was ok property was like 8 out of 10 it’s like out of the city so you have to take a cab for every

Leisure Family_with_children

6/10

Pleasant

16 Jun 2025

Maricela

We Chan

6/10

Pleasant

12 Jun 2025

Garry

A great [low cost] choice for a short stay for one or a couple.

Leisure Self

10/10

Exceptional

02 May 2025

david

Staff were very kind

Leisure

8/10

Excellent

04 Apr 2025

Hazel

The hotel wasn’t close to the city center rather in a residential area, hence more quiet. The room was clean, bed comfortable. The only negative I can see is a tub in the middle of the room. It was weird.

Leisure Self

2/10

Poor

02 Apr 2025

Sergio

They had no hot water

Leisure Self

8/10

Excellent

21 Mar 2025

Rachel

This was a nice property, especially for the price. Nice area of the city and easy to get a taxi to the city center. Expedia says airport shuttle is included but just know it is not free, but is inexpensive (30sols or about 10us dollars). The staff were very helpful in getting the taxi set up how we.

Leisure Family

6/10

Pleasant

02 Feb 2025

Jack

Value for money

Used as a layover between travel. A bit souless but good value for money

Partner

2/10

Poor

02 Feb 2025

Astor

The property needs Update in the rooms

Leisure Self

10/10

Exceptional

28 Jan 2025

Jackie

Really enjoyed the stay here. Staff were great, comfortable beds, safe area with lots of restaurants in walking distance. Only a short cab to the main plaza. They stored our bags for the 4 day trek we did and everything was safe, including my friends insulin which they kept in the fridge for us. A little noise because of the airport being so close.

Leisure Friends

10/10

Exceptional

28 Jan 2025

Jackie

We really enjoyed our stay here. The staff were great and it was in a nice area. We stored our bags here while we did a 4 day trek as well and they took good care of our things including my friends insulin which they kept in the fridge for us. Comfortable beds, good breakfast, walking to lots of restaurant options. A little bit of noise because of its closeness to the airport.

Leisure Friends

4/10

Poor

09 Jan 2025

Zhongyan

They really poison me using formic cid and other toxic chemicals (smell like sulfur).

2/10

Poor

01 Jan 2025

Mai

Significant language barrier. Managed to communicate by translating using chat GP.

Major issues
- cold room, no working heater
- non functional shower and no hot water.

Got moved to a new room which also did not have a heater.

I asked for drinking water and I was told the hotel does not provide water. I have to buy it from the restaurant. Something so basic. This was very disappointing, like would I be expected to but water in the middle of the night? It was also a nightmare just trying to ask for a cup to use in the room.

They run this poorly I would not recommend this.

Leisure Partner

8/10

Excellent

31 Dec 2024

Jeremy

Best hot shower in Cusco! No breakfast third day other than bread since we slept in! Really hard pillows!

Leisure Family

6/10

Pleasant

21 Dec 2024

Catherine

Very basic accommodation, perfect for stopping over for one night en route to Machu Picchu. Don’t expect any luxuries, but for the price it’s very fair and suitable.!

Leisure Friends

10/10

Exceptional

19 Nov 2024

Marcus martyn Le

It was nice and modern and some floors still being. Built. Quite a long way from the old town bit Ubers are so cheap it was not a problem. Felt safe at all times

Self

10/10

Exceptional

09 Nov 2024

Barry

Room with hot-tub. Great breakfast. Convenient locations to all activities enjoyed around the hotel. Nice place to stay overnight.

Leisure Self

8/10

Excellent

23 Oct 2024

Arianny

Very nice place, breakfast could be better and have more options (scrambled eggs ) orange juice…….

Leisure Friends

8/10

Excellent

18 Oct 2024

JAGDISH

Lovely hotel near the airport. Friendly staff. Garage parking. Large room with 2 beds. Good breakfast.

Leisure Family

8/10

Excellent

16 Oct 2024

Ralph Allan

The property was situated in a nice quiet area, a bit out from the center but was good. What i did not like was people who did not care about making noise all hours of the night. I know its not yoyr fault but,you can ask the customers to respect others in the hotel and not to make noise.

Leisure Self

10/10

Exceptional

17 Sep 2024

Florinda Alejo

Friendly staff, good service, nice and clean and quiet.

4/10

Poor

16 Sep 2024

Dagmar Pena

First they did a late Check inn with excuses that rooms were still in the cleaning procces. Then they din't check our reservation correctly and told us that they understand we reserve just one night and we deal with this making them review the reservation abd correct their record, later the room has no tv remote and when we query for one they ignore us abd my husband end up twice in the front desk just to be help with this. For this reason we don't recomend this Hotel.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Tigist

Very nice clean and helpful staff

10/10

Exceptional

14 Aug 2024

Nigel Pierrce

The staffs were polite and respectful.

Leisure Friends

10/10

Exceptional

11 Aug 2024

Souhail

Great affordable place to stay. Water toman while to warm up at the shower however, other than that breakfast was great, had wifi, and walking distance to a main avaneu

8/10

Excellent

09 Aug 2024

Souhail

Good price but shower was cold couldn’t take one :)

Leisure Family_with_children

8/10

Excellent

04 Aug 2024

Malina

.

Leisure Self

2/10

Poor

09 Jul 2024

Wanlu

1）cold 2) food is terrible

Leisure Friends

4/10

Poor

04 Jul 2024

Dave

This is an inexpensive two star property in which you get what you pay for. The room had extensive amounts of mould present on the ceiling and walls - particularly near the shower.

Leisure Partner

2/10

Poor

25 Jun 2024

Irene

Stayed in this hotel mid June, temperature was 42-46 and no heaters were available. Our room was super cold. You could also hear Noise throughout the whole night from construction going on in the building and elevator. The staff were not too friendly and could use some training. Overall you get what you pay for so I will definitely invest on a different hotel next time .

Leisure Friends

4/10

Poor

21 Jun 2024

Martha

The property was clean, but Members at the front desk were very rude

Leisure Family

10/10

Exceptional

24 May 2024

Clara

Súper recomendable lo único malo fue que no había nadie que me ayude a subir las maletas en la entrada porque estaba con una fractura en la mano.

Leisure Family

10/10

Exceptional

17 May 2024

MIN GYU

thank you for the great time

Business Family

10/10

Exceptional

09 May 2024

Shawn

Easy location from the airport. Clean and modern rooms. We had two different rooms: In one room the mattress was rock hard and in the other room is was so soft you sunk right into it. Would like to see better mattresses used.

Leisure Family

10/10

Exceptional

08 May 2024

Mykhaylo

Good hotel close to the airport

4/10

Poor

06 May 2024

Karla

No me gustó la ducha , está en la habitación, no hay privacidad para darse un baño, si vas con amigos no recomiendo que se queden en la misma habitación ya que no hay privacidad para bañarse. No hay donde colgar las toallas, la tina es súper alta y peligrosa para entrar o salir . El desayuno es bien básico.

Friends

8/10

Excellent

06 May 2024

Robert

There are few restaurants within walking distance and they all close by 10pm so don't arrive late. The parking garage is horrible. There are very few spaces and all are designed for small vehicles. By allowing larger vehicles to park, fewer cars fit.

The room was very nice and the amenities were as well.

Leisure Self

10/10

Exceptional

03 May 2024

Mykhaylo

Nothing

6/10

Pleasant

19 Apr 2024

Ani

Bathtub was inside the room, next to the beds

Leisure Friends

10/10

Exceptional

17 Apr 2024

Anthony

It was a nice and affordable place for a quick night stay.

6/10

Pleasant

15 Apr 2024

Carlos R

SOLO hospedaje PARA PAREJAS

El hotel es bueno pero es EXCLUSIVAMENTE para parejas (nosotros somos hermana y hermano) por la disposición de las habitaciones, por ejemplo una tina dentro de la misma habitación es imposible de usar o tener solo un vano entre el dormitorio y el baño. SUPER INCOMODO salvo que sean parejas de esposos o amantes fortuitos! DEBERIAN ADVERTIR de eso en su presentación del hotel.

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Richard

Polo Santa Mónica is a very nice place to stay and is close to everything!

Leisure Self

8/10

Excellent

19 Feb 2024

Harumi

Clean and nice bath tub

Leisure Self

8/10

Excellent

08 Feb 2024

Dedra

The property was a great selection for the price. The room looked exactly as advertised. The only problem with check-in was my reservation through Expedia was not being found when arrived. It was a little noisy having a room by the street. Barking dogs and passing cars but not bad enough to not be able to sleep. The staff are very welcoming and friendly but DO NOT speak English. The breakfast is very slim to none with options. Be prepared to be hungry shortly after breakfast. Easy transportation out, in, to and from. It's an 18 min drive from the historic center and maybe 10-12 from the airport. All in all, I would stay again if I had too.

Leisure Self

10/10

Exceptional

08 Feb 2024

Donald

This place is very good value in a nice location and the staff are very courteous.

Leisure Self

6/10

Pleasant

25 Dec 2023

Lucila

Mejorar la atencion al cliente

Tuvieron incovenientes para encontrar mi reserva, hice reserva por habitacion doble y me dieron una matrimonial, no se habian dado cuenta y quisieron cambiarme a las 11 pm, el telefono que ponen para contactarse, no responde. La habitacion igual estaba comoda pero no ra adecuada para mi reserva.

Friends_and_family Friends

2/10

Poor

16 Dec 2023

Andrew

The hotel is set in a residential area. It is approximately a 15 to 20 minute ride to the downtown Square of Cusco. Upon check-in, the girl behind the desk was very helpful. There was no recommendations or any information given about the area in which we were staying. We were given an average room facing the front. The window opened, which was quite nice to allow fresh air in. The room had a king size bed, which was basically two twins pushed together. The room did not have a hairdryer or iron or ironing board. The room did have a very large bathtub. However, if you are traveling with someone that you do not wish them to view you naked, the set up is not ideal. The room did not have a secondary lock, nor did it have a deadbolt.. the room did not have a do not disturb sign and housekeeping came into the room several times once While I was completely naked laying in bed. if you are a light sleeper at the top of the entry door, there is a frosted glass that illuminates every time someone walks down the hallway. Also across the street you’ll notice all hours of the night barking dogs. The hotel does offer hot tea and coco tea however, you constantly have to remind the front desk to refill the hot water as it is not on a set schedule. Every morning from 6 am to 9 am there will be a very modest breakfast offered on the first floor. Not recommended for international travelers. Spend more money and be downtown.

Leisure Partner

8/10

Excellent

30 Nov 2023

T

Loved the hotel cleanliness, staff and services. Location is in residential neighborhood with no attractions nearby.

Leisure Partner

10/10

Exceptional

13 Nov 2023

Richard

This stay was comfortable and for a very good price.

Leisure Self

6/10

Pleasant

16 Sep 2023

Richard

The staff are very friendly it takes a while for the hot water to heat up it's basically in a residential neighborhood on a cul-de-sac and the breakfast could have been better a lot better

Leisure Self

6/10

Pleasant

14 Sep 2023

Ronald

The property was far away from the center of activities. The room was quite cold however the heater provided helped a little.

Leisure Self

10/10

Exceptional

16 Jul 2023

Carlos

The staff was amazing the rooms looked great !

10/10

Exceptional

04 Apr 2023

Sariah

confortable, clean, modern

Business Family_with_children

10/10

Exceptional

29 Sep 2022

Jesse

Clean room and polite staff

Leisure Self

10/10

Exceptional

20 Sep 2022

Carla

Bello lugar

Excelente servicio , precio cómodo, las habitaciones limpias, instalaciones nuevas y el servicio a la habitación excelente.

8/10

Excellent

03 Jul 2022

Claudia

Locate in good area. Very friendly and helpful staff. Good for business. Low noise.

Partner

10/10

Exceptional

07 Jun 2022

Sydney

This property was a fantastic deal. The staff was so welcoming and friendly. Nice breakfast. We loved the giant bathtub in our room. Very clean, and the hotel as well as the surrounding area are charming and quiet. Lots of food and a shopping mall within walking distance. Shower takes some time to warm up but is nice and hot once it gets going. Highly recommend!

Leisure Friends

6/10

Pleasant

04 Jun 2022

Chris

Appearance is nice. Room is spacious. Very cold inside rooms, no heaters in rooms, we did not ask for a heater so not sure if they will give you one if asked for.

Leisure Family

10/10

Exceptional

14 Mar 2022

Mike

Great find

Great place to stay. Fun to explore the neighborhood. Many interesting shops and restaurants nearby. Staff were friendly, rooms were spacious with nice view. Low cost, great value.

Friends_and_family Family

6/10

Pleasant

11 Mar 2022

Tamara

The hotel looks good in the pictures and it looks like they tried to make it nice. But the room had a bad smell, the showers were horrible, the noise level was awful. There is no sound proofing, you can every time someone walks down the hall way. I could hear the reception phone ring from my 3rd story room. The area of town was nice, great restaurants within walking distance

Leisure Family

8/10

Excellent

13 Feb 2022

Stefan

Beautiful, modern and stylish hotel

Clean, spacious, stylish rooms, very comfortable beds, a huge bathtub inside the room... The reason I'm not giving this hotel a full 5/5 is for just 2 things. First, minimalism in the room design has gone so far that there is no wardrobe, not one hanger and not one nail to put your clothes on. The second problem is the lack of any heating. At 3400 m altitude (this is the height of the city of Cusco) it's rarely over 20C in the day and usually down to 8-9C at night. Meaning it's just uncomfortable to stay in the room, unless you are in bed, where the blankets are warm and nice. Taking a bath in the tub to accumulate some warmth in your body and then leave it full to emit some heat helps, but is neither eco-friendly, nor energy or financially efficient for the hotel itself. But it's the only option if you want to feel a little more comfortable. I completely understand why they don't have air conditioning for cooling - but they definitely need to think of something to improve the heat comfort of their guests. But the rest is so good that I still think a 4/5 rating is completely deserved.

Self

4/10

Poor

29 Dec 2021

Hazal

Bad location

Location was bad

8/10

Excellent

14 Dec 2021

Oscar

ubicada en una zona tranquila y segura