Polo Corporativo San Sebastian

2/10

Poor

07 Dec 2025

Guido Albero

The room was not ready we check. We checked in late due to flight delay
No towels - no phone to call down stairs we had to go down a few times.
Would not give us late check out
Just bad experience

10/10

Exceptional

27 Sep 2025

Eric

Great hotel

Leisure Family

4/10

Poor

24 Sep 2025

Monica

We chose this hotel for its proximity to the airport, but it turned out to be one of the worst experiences of our trip. After a long day of touring, we arrived late at night, exhausted and just wanting a hot shower and rest. Unfortunately, there was no hot water.
Maintenance was supposedly sent, but after repeated calls to the concierge, we were told different stories: “one hour,” then “15 minutes,” and finally, at 1 a.m., that the system couldn’t be fixed until morning. There was no proactive communication from staff despite promises to update us.
The next day, we were assured the issue was resolved, but once again there was no hot water. We had no choice but to take cold showers before leaving as quickly as possible. To make matters worse, our requests for extra towels were ignored, and the room itself was cold and uncomfortable.

Leisure Friends

8/10

Excellent

13 Aug 2025

Wayne

Set Realistic Expectations

The staff were friendly but don’t speak English. The accommodations were sparse. Only 1 towel was in our room when we checked in at 1am. The hot water took way too long to wait for in the night. There’s no heat control in the room. But a short stay and the staff were as accommodating as they could be!

Partner

10/10

Exceptional

08 Aug 2025

Sang Hyun

the lady at the front desk, Noamie (spelling?), was very helpful. She actually saved our trip to Pachupicchu! She arranged taxi to (2:30am!) and from (10pm) a bus station we had no idea. We had no idea where we were going! At end the taxi took us to the station nobody told us at the time of bokking! the staff was kind!

Leisure Family_with_children

4/10

Poor

20 Jul 2025

Hazel

Spacious room with large bed was the one good thing about this hotel. Breakfast was okay, not to many choises. There was nothing else in room other than a small TV, a nightstand, desk and chair. No alarm clock, no working phone. Tv came on but didn't turn off, had to unplug it. Room was extremely cold with no heating system to adjust temperature. Water in bathroom sink cold. Shower water got a little cooler after allowing it to run for a while however pressure was so low you had to to take a sponge bath. There was no hairdryer, ironing board or toiletries in bath as you'd find in most hotels. The only thing supplied wa a bar of soap. There were no towels in room just a rough small towel on the sink that looked like it was for standing on. When I asked for towels I was given one large rough towel. No face towel or wash cloth was supplied. One of the tiles in bathroom was sitting out leaving a hole in wall near bathtub. Staff at front desk spoke no English. There was no offer or help in getting your luggage to your room if you needed it. There was no tourist infor in lobby or in room about anything the area and city had to offer. When asked about places to eat the guy at front desk had to look up restaurants on google. The location of hotel was not close to major shopping, and restaurants. Furniture stores were all that were found in walking distance. I was suppose to stay an additional four days. Decided to get another hotel where I was much happerier.

Leisure

8/10

Excellent

29 Jun 2025

yadira

Good, affordable stay

Leisure Friends

10/10

Exceptional

09 Jun 2025

Daniel

Very nice for the area

Leisure Friends

10/10

Exceptional

08 Jun 2025

JUAN PALACIOS

It’s nice plase to stay

Leisure Partner

10/10

Exceptional

19 Feb 2025

Dara

Very clean wifi and hot water worked great

Leisure

10/10

Exceptional

14 Feb 2025

antonio

It's a bit far from the main attractions, but you can't beat the price.

10/10

Exceptional

22 Jan 2025

Tashika

Ok

Leisure

10/10

Exceptional

14 Dec 2024

chantal

Good location, friendly people

Leisure Self

8/10

Excellent

21 Oct 2024

Arianny

Very nice place to stay! Clean and comfortable

2/10

Poor

31 Aug 2024

Subroto

we stayed in the hotel for 3 nights and the experience was very low. we booked 2 rooms. If you are fussy about bathroom use do not book this hotel. no proper drainage, no hot water, no pressure in the faucet and even no proper room service.

2/10

Poor

29 Jul 2024

Juany

Where do I start: 1.when I arrive I was told that I didn't have a reservation. Once I show them my confirmation I was told that there was no room assign for me and they didn't have one like my reservation. 2.Once I got a room - The room didn't have toilet paper and was missing a curtain. 3.I ask for a hair dryer and it didn't work and smell like it was burning. 4.Breakfast was from 6-9 arrived at 6;50 and breakfast was not ready; the lady putting out the food and handling the bread was not wearing gloves. 5. I told 3 different front desk representatives about my concerns and each time I was told that some one from upper management will contact but them when I would follow up I was told by the next receptionist that hey didn't have any notes or complain on file. Poor Customer service.

Leisure Partner

6/10

Pleasant

22 Jul 2024

Francesca

Upon entering the hotel, the hotel appeared to be clean and nice. Staff were very welcoming and kind which was a definite plus. However, the bedroom itself was only okay. The bathroom’s mirror was completely tarnished and the shower lining was discolored and moldy. When I turned the shower on, the shower head was so big that the water escaped the tub entirely and made a huge mess. Thankfully I was only there for one night but it was uncomfortable and I would not recommend staying here for longer than one night.

Leisure Friends

4/10

Poor

13 Jul 2024

David

Mix up on our stay.

Leisure Family

2/10

Poor

04 Jul 2024

Amber

Not at all like the photos

Brown water came out of the shower spout when I turned it on. No jacuzzi tub, even though it was advertised to have one. No balcony. None of the surrounding restaurants were open when I arrived at 7:30pm. In regards to the included breakfast, I had a 30 minute window to eat before my flight but none of the food was ready. Only got to eat one watermelon slice before my airport pickup arrived.

Self

10/10

Exceptional

25 Jun 2024

Audrey N

Their service was great and friendly.
20 minutes of city’s center, taxis everywhere and the price $5 /$7 aprox

Leisure Family

6/10

Pleasant

04 Jun 2024

David

Shower head broke on first day, room was really hot

Leisure Self

6/10

Pleasant

26 May 2024

Catalina

Breakfast choices were very limited and did not offer any gluten free alternatives

Leisure Family

8/10

Excellent

27 Apr 2024

Nicole

Large room and bed, friendly staff. Breakfast is not much, cereal, bread, boiled eggs. My only complaint was my shower had a rainfall shower head, the one from the ceiling and it would spray all kinds of ways. About 6 steps to enter property, but they do have an elevator.

Leisure Self

6/10

Pleasant

25 Apr 2024

KENYA

Outside of the hotel is under construction. The first room was clean. But the floors were mopped not with a clean mop.

Leisure Family

6/10

Pleasant

10 Feb 2024

Yuliana

Hotel convenient to stay if you are going to the airport but we had a lot issues with the drainage with the tub and we got a room change but then the sink didn’t drained either. It was just one night we stayed there.

Leisure Family

8/10

Excellent

13 Jan 2024

Michael

Good stay. Hotel needs some updates. No restaurant. They need to improve cleaning and buy a new towels

Leisure Partner

8/10

Excellent

11 Jan 2024

Michael

Nice big rooms with comfortable big tub. Great hotel to stay a couple of nights

Leisure Partner

10/10

Exceptional

02 Nov 2023

Jesus

I like

10/10

Exceptional

18 Sep 2023

Eduardo

Katy was extremely helpful!!! Thank you so much .
I would recommend this to anybody.

2/10

Poor

16 May 2023

REINIER

Horrible hotel, staff not friendly, location far away from the center, noisy guests, breakfast horrible , resumen , its really bad.

4/10

Poor

13 Nov 2021

Verified traveler

Dirty and excessively air-conditioned room

Partner

6/10

Pleasant

01 Aug 2021

Verified traveler

They act like they hate their guests

Another hotel that doesn't look like the photos. Terrible service and unhelpful staff. The walls were full on chips and water damage. They refuse to clean the bedding. They just remake your bed with dirty sheets day after day. The first night, my bed was made with wet sheets. The room is freezing cold. The breakfast was tea, juice, bread and cold lunch meat. Their oxygen tank doesn't work. They offer no further assistance if you don't feel well. They offer no greeting and ignore you as you come and go.

Self

8/10

Excellent

29 Jul 2021

Verified traveler

Great hotel and friendly and helpful staff. There is street noise but it does quiet down at night. Not near the Centro but it's only a 10 soles taxi ride away. Behind the hotel is a little restaurant called Tiger's Milk which if I could have I would have eaten there every single day. And about two blocks away is a great little cafe called Bunna Cafe. I would recommend this hotel to other people visiting Cusco!

Leisure Friends

10/10

Exceptional

22 May 2021

Verified traveler

Amazing, helpful front desk staff! Extremely clean and spacious room. Very modern. Organized our in-hotel Covid testing to return to the US. In the middle of the city, but a safe neighborhood.

Partner

8/10

Excellent

13 Mar 2020

Steven

One night stay

We stayed just one night, but everything was great. Huge room, very comfortable, it would of been nice to have a few English channels on the TV. We had an early flight and couldn’t eat breakfast, so they prepared a to go snack.

Partner

10/10

Exceptional

10 Nov 2019

Weinerich

El Hotel es espacioso, Limpio y el personal es atento.

Leisure Partner

10/10

Exceptional

05 Nov 2019

Verified traveler

Very nice property. Convenient drive to the city center. Friendly staff.

Leisure Partner

6/10

Pleasant

21 Oct 2019

Verified traveler

Very noisy hotel

The hotel is very nice and clean and modern which is what appealed to me. Something that really bothered me was all of the sound. The hotel is open from the basement to the top floor with laminate floors so sound carries throughout all of the floors, the lobby blasts music all day and night and the hotel is located on a very busy road so sleeping wasn't an easy task . The food and service at the hotel was good though.

Self

10/10

Exceptional

21 Oct 2019

Verified traveler

the employees were very nice and friendly. For the price we paid, the overall experience was excellent.

Leisure Family

10/10

Exceptional

20 Oct 2019

Verified traveler

We needed a hotel close to Cusco airport due to our flight out being cancelled

8/10

Excellent

03 Oct 2019

Ed

The food was great but for some reason they never had drinks like sodas beer etc otherwise everything else is okay

Leisure Family

10/10

Exceptional

08 Sep 2019

Verified traveler

Awesome hotel
Very help full staff
Nice a clean hotel and very quiet area
Excellent breakfast

Leisure Family

10/10

Exceptional

02 Sep 2019

sk

The building is clean and all staffs are very kind.

Leisure Friends

10/10

Exceptional

02 Sep 2019

Verified traveler

Clean and lovely hotel! Close to airport and about a 15 minute ride to plaza del armas

10/10

Exceptional

03 Aug 2019

Stéphane

A fantastic hotel near Cusco airport

We stayed at Polo Corporativo San Sebastian for one night only to catch an early flight at Cusco airport. After stating in Peru for nearly 3 weeks, we can say it is the best hotel we stayed at! Great friendly staff, big comfortable rooms, excellent internet and a great price to match! Definitely recommended!

Partner

10/10

Exceptional

11 May 2019

Verified traveler

good people and great value - THANK YOU I was a day late and they accomodated that

Leisure Self

6/10

Pleasant

06 May 2019

Verified traveler

Not in a good location. Not convenient to the center food choices very limited would not stay there again

Leisure Family

6/10

Pleasant

01 May 2019

Verified traveler

Aware that this was a budget hotel. Room was basic. But bathroom was a pleasant surprise. Buffet breakfast served in hotel restaurant was adequate. What we had nit bargained for was the toilet seat being removed whilst we were out. We asked at the desk what had happened and were told the toilet seat was broken, news to us

10/10

Exceptional

11 Mar 2019

Verified traveler

People so amazing front desk personnel especially Larissa thank you so much for your such a great accommodating for me on my first day thanks again Noel

Leisure Self

10/10

Exceptional

05 Feb 2019

Verified traveler

Great value. American quality for $38. Coming from the states you'll love it

Leisure Partner

4/10

Poor

18 Jan 2019

Verified traveler

Check in was terrible. One person at front desk who did not know that Polo Corporativo provides shuttle service to the airport, and gave me 3 different times when breakfast would be available in the morning. We had to be at the airport at 6am, their breakfast was not begun to be set up, no coffee in the thermos in the lobby at 5:30, no toilet paper in the restroom. The hotel itself is nice but their service is awful.

10/10

Exceptional

22 Dec 2018

Verified traveler

Excelent customer servise in everithing.
Breackfast was delicios. Best cofee ever.

Leisure Family

6/10

Pleasant

16 Dec 2018

Verified traveler

Location is actually in San Sebastian. No tour operator will pick-up at this hotel. Only Cusco hotels. The address listed on Expedia is for mailing - not physical. If you are touring in Cusco - need to stay at a hotel around Plaza de Armas of you will spend a lot of time in traffic in taxis.

6/10

Pleasant

16 Dec 2018

Verified traveler

The actual location is in San Sebastian - not Cusco. For tours this means NO hotel pick-ups.

2/10

Poor

15 Dec 2018

Verified traveler

Terrible location brutal sound proofing kept getting woken up by guests , staff who couldn’t help and breakfast that was never stocked . Plates , hot food, tea brutal .

Leisure Partner

8/10

Excellent

25 Nov 2018

Verified traveler

Clean and very modern hotel her good breakfast.good

10/10

Exceptional

19 Nov 2018

Felix

Excellent hotel, only ubication not is very centrical, but by 2-3 usd of taxi all is OK. Room its very clean, wifi connect its good.

8/10

Excellent

15 Nov 2018

Verified traveler

Staff Is nice and the room was very clean. But the restaurante is only open for the breakfast. The food isn't varied

Leisure Friends

10/10

Exceptional

14 Nov 2018

KC

All expectations were met, location recommended for the purpose of the trip

Leisure Friends

8/10

Excellent

29 Oct 2018

Laurie

Large modern room with big windows. A bit cold and shower leaked. Room beautiful and comfortable otherwise. Staff were extremely helpful and kind. All the young ladies at the desk always went out of their way to help me with directions,Spanish, taxis, info, etc.

Only negative is that it’s quite far from Cusco with no restaurants in the area.. You can, however, take a cheap taxi, or even cheaper collectivo to the center.

I enjoyed my stay there.

8/10

Excellent

21 Oct 2018

Satoshi

Good place but far from the main square

Clean room, helpful staff, quiet location.
The minus point is definitely the location. It’s far from plaza de armas.(main square)
You can reach to the heart of Cusco by bus with only 0.8soles but it takes 30 mins.

10/10

Exceptional

14 Oct 2018

Verified traveler

Nice hotel. Great facilities, huge room, provided a space heater for the night. would have provided breakfast before our early flight, but we arrived too late to let them know. If you have a flight earlier than 6:30, let them know ahead of time and they will arrange for an earlier breakfast. They also called for a taxi for us and had it waiting to take us to the airport.

10/10

Exceptional

14 Oct 2018

Verified traveler

Great! Hotel was very clean and nice. It wasnt in the main area but very close. Only complaint was that there was a lot of noise in the morning not sure if it was from the hotel or the guests.

8/10

Excellent

11 Oct 2018

Verified traveler

The hotel is a 10 minute drive to historical centre. Has good breakfast and staff was very helpful and friendly. Clean and shower with great water pressure.

6/10

Pleasant

25 Sep 2018

Rosa

Good for a short stay

We spent two nights at this hotel. A little far from the tourist attractions.

6/10

Pleasant

19 Sep 2018

Dave

Our shower (Rm 703) didn't have a curtain that wrapped around the whole tub, so water sprayed everywhere and soaked the floor. Also, the 'rain head' was just a normal shower head affixed to the ceiling.
As I got out of the shower at 0700h, a cleaning maid entered the room and saw me in my full glory - with my wife present... Not a great experience.
Also, the 'king bed' was just two singles pushed together so there was the crevasse down the middle.

6/10

Pleasant

19 Sep 2018

vlad

new clean hotel,good staff

no fridge in the room,breakfast could be better

8/10

Excellent

15 Sep 2018

Jc

Modern, clean, good breakfast.
Would recommend it.

10/10

Exceptional

29 Aug 2018

Hannah

The staff at Polo Corporativo San Sebastian made our stay a wonderful experience. They were very attentive and responsive to all requests and even helped my husband and I to arrange a taxi for our very, very early morning ride to the airport.

6/10

Pleasant

28 Aug 2018

AnnaB

Hotel is 10 mins away by car from Main Plaza. Room missing some amenities like Hair dryer, and was smelly due to poor drainage system. Breakfast very basic. It was also noisy at the hotel. Overall, hotel was ok since it is fairly new.

10/10

Exceptional

27 Aug 2018

Ana

Hotel is spacious and modern! The staff is very friendly.

10/10

Exceptional

20 Aug 2018

Deb

I was really impressed with Polo Suites. It was clean and spacious for three people. I would stay there again.

8/10

Excellent

05 Aug 2018

HP

Very New, very helpful staff, big rooms and clean.

6/10

Pleasant

29 Jul 2018

Jessica

Disappointing

The hotel is modern, which has it's perks. However, the biggest drawback was that the shower had no curtain. Therefore, water splashed everywhere and flooded the floor. It was uncomfortable and unnecessary. There was also an old soap bar left at the top of the shower, a spot that was just missed when cleaning. I had also spoken with the hotel about getting a ride to the airport. In email and in person when checking in, they said they would include a ride in our room rate. The next morning as we were leaving, they said it would be a charge. It was frustrating to get different information. We chose this hotel because it was close to the airport, but had stayed closer to the city center before. I would definitely stay at another hotel closer to the city center.

Partner

10/10

Exceptional

14 Jul 2018

Nilesh

great value for price