Name: City Express Plus By Marriott Guadalajara Expo
Address: Avenida Mariano Otero 1390, Colonia Rinconada del, Guadalajara, 45055, MX

6/10

Pleasant

17 Jun 2026

Brenda

Staff was friendly and helpful. The place is just outdated. Had a weird smell. Not luxury just ok.

Family

8/10

Excellent

18 Mar 2026

Fabiola

En general el lugar es bueno, fácil de llegar y el staff amable. La calidad del desayuno podría see mejor

Family_with_children

10/10

Exceptional

16 Dec 2025

Fernanda

Nice stay

10/10

Exceptional

06 Dec 2025

Elisa

Good

Business

4/10

Poor

05 Dec 2025

Ana

I am writing to formally express my deep dissatisfaction with my recent stay at your property. Unfortunately, my experience was far below the standard I expect from Marriott, especially considering the premium rate I paid.
The room itself was not adequate for the cost. There were no drawers or closet, the bathroom was extremely small, and the water had a noticeable odor, which was unpleasant and concerning. Additionally, I had to request towels every single day, as housekeeping did not provide them consistently.
One of the most frustrating issues was that my room was never serviced before 4:00 PM, despite being away during most of the morning and early afternoon. This happened every day of my stay. Each time I raised the issue, I was directed to staff members who had no authority to resolve the problem, leaving me without any meaningful assistance.
Overall, this stay was marked by frustration, inconvenience, and a lack of basic amenities, and it did not reflect the level of comfort and service that Marriott promises.
Not only I spent a week there, I had my agent staying in an additional room for 4 nights.
Given the circumstances, I am respectfully requesting a partial reimbursement for my stay. I believe this is a fair resolution considering the poor experience, the time lost addressing these issues, and the failure to provide essential services and accommodations.
Thank you for your prompt attention to this matter. I look forward to your response.

Business

10/10

Exceptional

19 Sep 2025

Melissa

The staff was really attentive. The price was good, the breakfast was good.. everything was what I expect from a Marriot.

Leisure Family_with_children

10/10

Exceptional

16 May 2025

Elisa

Great hotel

8/10

Excellent

29 Mar 2025

Sherry

The hotel was nice .... I was only there for a few hours. I didnt leave the hotel because it was just a one night stay.

Business Self

10/10

Exceptional

17 Nov 2024

Amynadab

I was pleasantly surprised with their breakfast that's included.

Leisure Self

8/10

Excellent

07 Sep 2024

Eduardo

Muy cerca de expo Guadalajara

Business Family

10/10

Exceptional

01 Aug 2024

Ana Paulina

Todo bien, tranquilo

Business

10/10

Exceptional

27 Jul 2024

Ruben

Was allgood

Business_and_leisure

8/10

Excellent

11 Jun 2024

Rosalba

thks

Business Self

8/10

Excellent

16 Feb 2024

Antonio

Great people work at this hotel, very clean.

Business Self

10/10

Exceptional

16 Aug 2023

Norma

Great accommodations

10/10

Exceptional

03 Aug 2023

Daisy

Very central to Plaza del Sol which is a shopping center.

Family_with_children

10/10

Exceptional

26 Jun 2023

Karina

Nice and clean, I had no issues quick check in and pretty good location

10/10

Exceptional

07 May 2023

Daniel

Ok

Leisure Partner

6/10

Pleasant

20 Jan 2023

Dora

Very slow checking in, they took too long to let me know they didn’t have a room on an upper floor. Didn’t have hot water at night or in the morning when I showered, had to shower with cold water in the evening and the morning.

The young servers at breakfast we very attentive and friendly.

Great fruit and coffee.

Will most likely not stay again.

Self

6/10

Pleasant

03 Jan 2023

Marion

Basic hotel. Needs update!

This is comparable to a Motel 6 in the US. Very basic hotel. Needs to be updated! The breakfast area was a mess! They didn’t refill anything. It was just basic continental breakfast. The location is good, close to Plaza del Sol, which is a nice little shopping area! We ended up switching to Holiday inn express expo about two blocks down. Way better!

Friends_and_family Family

8/10

Excellent

18 Nov 2022

Tom

It was centrally located and provided easy access to the things we wanted to do.

Leisure Partner

8/10

Excellent

12 Feb 2022

Dora

Good

Business Family

10/10

Exceptional

03 Jan 2022

Danita

Great hotel

Very nice attentive staff.

Business

8/10

Excellent

27 Dec 2021

Araceli

Clean , comfortable

The breakfast was delicious. There was a variety to choose from . I had the chilaquiles very good!
The rooms were clean and we had a restful night !

Friends_and_family Family

8/10

Excellent

05 Oct 2021

Raquel

Instalaciones limpias. Personal muy amable.
En general fue una estancia agradable solo excepto por el desayuno que es repetitivo, creo que podría esmerarse un poco más.

Business Partner

8/10

Excellent

01 Oct 2021

Verified traveler

I spent 2 nights. 10 min walk to Expo Guadalajara

Business

6/10

Pleasant

27 Feb 2020

Beatriz

I know is a minimalist approach from the hotel, but the price is too high for what they offer, small rooms, internet was hard to use... paid 110.00 for a 45-50.00 hotel

Partner

8/10

Excellent

10 Dec 2019

Claudia

Very close to the fair. The room was very spacious and clean. Unfortunately, there were very noisy and loud guests staying next door, so that wasn't great. Breakfast was ok.

Business

8/10

Excellent

22 Jun 2019

Verified traveler

Very good location, near shopping with lots of Dining options

Business Self

6/10

Pleasant

05 May 2019

Verified traveler

Clean place could not sleep

Arrival was very good. I got there at night and the room seemed clean. I had dinner, a salad that surprised me for this kind of hotel, and worked for a while.

I was ready to go to sleep and prepared myself in the washroom, there’s where I saw some hairs in the shower.

When going to sleep I found that the pillows where awkward and then I turned off the lights... the AC has a blue light impossible to turn off that lights up the whole room. I didn’t get a good night of rest, neither the first nor the second night there.

The location was ok for what I was intended to do, however there are not many quality places to dine around.

I don’t think I would stay there again because of the blue light, sleep is precious.

10/10

Exceptional

24 Mar 2019

Verified traveler

They need give to the guest better information about the hotel’s amenities,the bellboy was very helpful

Friends_and_family Friends

10/10

Exceptional

03 Feb 2019

Verified traveler

I had a good stay. Convenient location. The breakfast that was offered was really poor - they can do better.

Business Self

8/10

Excellent

23 Jan 2019

Verified traveler

It´s a bit pricey for what they offer. Not much difference compared to the standard City Express concept.

10/10

Exceptional

27 Aug 2018

Verified traveler

Everything excellent!! Nice hotel, very clean and the breakfast was very good. It was not the classic continental breakfast.

6/10

Pleasant

30 Jul 2018

Esther

I was not happy that I had to wait six hours to check in. I knew I came early but they need to accommodate their clients who’s flight comes early

6/10

Pleasant

16 Jun 2018

A

Great location but

One pillow per guest which was soooo bad we barely slept. Requested 4 extra pillows (1 per person) got 2 pillows only. Really ruined our experience.

6/10

Pleasant

18 May 2018

Veronica

Good location cleanliness not that good

The shower was dirty, I asked the front desk if someone could take care of the floor shower stains they said yes but when I got back was exactly the same, luckily I had flip flops. When I went to bed the night tables had coffee stains which was another bad impression to me.

8/10

Excellent

19 Jan 2018

chris

Good

Stay was pleasant. Was in and out for meetings. Hotel staff was pleasant and professional.

10/10

Exceptional

14 Jan 2018

Maria Guadalupe

Nice well located hotel

It was a nice, convenient hotel, the only thing I would not like very much, is that windows are sealed, therefore you feel sometimes that needs a little more ventilation

Family

10/10

Exceptional

04 Mar 2017

Verified traveler

Affordable price good neighbor

Staff was very helpful .
And friendly taxi to commute was very affordable to all places the complaint is the house keeper did not change the bed sheets.

2/10

Poor

15 Feb 2017

Ricardo

Horrible Hotel, desk staff was rude,room was noisy

Worst hotel in guadalajara, the desk staff was rude, room was very noisy, not recommended.

8/10

Excellent

28 Jul 2016

Prashant

The only complaint is the WiFi. It was bad and i could not get any connection on the 7th floor.

10/10

Exceptional

31 Dec 2015

gil

waitting vivaaerobus return fly

nice place and location,caffeteria is not adecuate to keep fluent guest transit, it should be one streith and avoid corners

10/10

Exceptional

15 Oct 2015

Verified traveler

Nice experience

It was a nice experience, we just went for business and everything was ok.

8/10

Excellent

06 Aug 2015

JULIO

Good

2/10

Poor

26 Jul 2015

Verified traveler

Horrible experience!!! DO NOT RECOMMEND

Worse hotel to stay at (dont say you were not warned)!!!

-its a non smoking hotel, but ppl still allowed to smoke. We I called reception, my neigh were warned 3 times. But it was too late bc smoke was in my room already. I was denied another room despite the fact I had small kids.
-you can hear everything...from traffic to the hallway
-staff lacks in customer service
-my phone in the room didnt work for 2 of the 3 days I stayed there
-when i went down to reception to complain. I was the 3rd in line to complain
-had to reset cardkey everyday bc for some unk reason it would deactivate
-elevators are very small and programmed to give top floor priority...ie your on the 5th floor and someone on the 7th presses the button, it goes to them first. I had to wait 7 trips before I can board bc it was always full.
-beds and towels were very hard
-lobby and rooms were clean
*Dont Stay Here*

8/10

Excellent

12 Apr 2015

JT.192

Decent hotel good location

The hotel staff was excellent and went above the standard to assist me with some (non hotel) related issues. Great location within walking distance of the event location. I will stay again next year for the same event (ANTAD)

10/10

Exceptional

19 Jan 2015

Prashant

Excellent hotel for Expo

Well managed hotel....rooms cleaned every day....very good internet service...helpful staff...safe locality....will stay again for next expo...

8/10

Excellent

11 Dec 2014

Verified traveler

Good place at a fair price.

Ok. Fair; not overdone.

8/10

Excellent

10 Jun 2014

ALVARO RDZ TRAVEL

Exactly what you paid for.

This note is \"just right\" for an business travel: No more no less. It has a very good location, the rooms has the minimal useful space (I got a single room).

its clean enough and the included breakfast is just ok (you can get extra hot breakfast for 2.5 USD).

The location is just great for a walking distance for restaurants. They even have a small deli.

At night you could hear the next room tv, or even conversations (not very thick walls).

For the price 85 USD I must say is just fair.

8/10

Excellent

05 Mar 2014

Jessy

Nice and clean

Nice, clean ,quiet close to the nice mall . This is a good place to stay with out spend to much money

6/10

Pleasant

26 Nov 2013

Divyesh

Hotel was not ready to provide room

It was disappointing, when I reach hotel with print out of my confirmation number from hotels.com. Hotel simply denied about my booking, and they clearly says \" they dont have relation with hotels.com \" and they dont have any confirmation regarding my booking !!!! I paid them and next day evening they agree for my booking once my office in India contact to hotels.com Now i have to re think in future how to confirm my booking?

6/10

Pleasant

15 Jul 2013

mxret

a decent place to stay

clean and reasonably comfortable, but I don't think I've ever stayed in a place where the only AC control you have is ON or OFF. No thermostatic control at all

8/10

Excellent

23 Apr 2012

Verified traveler

Great Value and Friendly Staff

This is a great value hotel. Good price, free internet and free breakfast.The staff is very friendly and the check-in and check-out process is pretty fast. The room is roomy and comfortable but nothing too exciting in terms of decoration. Could use a little more color though.Overall - good for short trips.

8/10

Excellent

21 Nov 2011

OftenNGuad

A great business hotel.

Internet and Breakfast included, makes this hotel the best value. I have stayed in many hotels in Guadalajara and I prefer City Express. It is not the nicest, but it has everything I need to do my work and save money.

6/10

Pleasant

10 May 2011

Anonymous

Guadalajara

the hotel is nice but not my style, to European. to green, to controlling.

8/10

Excellent

02 Apr 2011

Jim

The \"Green\" hotel and super value

breakfast and Internet included. I spend the whole day in there and it meets my needs. The rooms are small ans the showers give very little water, but it is good enough. Office Max is next door and Plaza Del Sol is 2 blocks.

8/10

Excellent

23 Mar 2011

Sergio

Location

Excelent location

8/10

Excellent

27 Nov 2010

Manufacturer in Guad

Best value for the money

This was my second time at City Express. The roon is small, but adequate. The internet is excellent. It is wired (RJ45 ethernet cable) and fast. I have to spend a lot of time in the room doing my work. The desk chair was not comfortable, but I made it work. The airconditioning is either on or off and you do not get to change the temporature, but it is set to be nice and cool. They also provide a nice basic breakfast. I could stay at very expensive hotels, but I find this to be a great hotel, at a great price. I also like to be next door to OfficeMAX.

8/10

Excellent

05 Aug 2010

Verified traveler

Meets all basic needs

The rooms are small but there is a desk. There are trying to be a green hotel. Water power and non smoking. The internet was not working for my first two days but after that I was connected the whole time. They have a wire connection in the room as well as wireless. Wired was perfect I never lost a connection. The shower head is weird but I am sure it saves water. The air conditioning is just an on or off type of thing but it kept the room cool. The breakfast is basic but all I needed. I think this hotel is a good choice for the price. Room Breakfast and internet all included. No Gym. Office depote is next door which is handy.

8/10

Excellent

19 Mar 2010

Anonymous

SECOND NIGHT AT GUADALAJARA

ALL WAS OK, THE STAFF FRIENDLY AND NEARBY THE PLACES MY SON NEEDED TO BE.

8/10

Excellent

18 Mar 2010

Anonymous

TOURNAMENT AT GUADALAJARA

IT IS PLACED AT A VERY CLOSE RANGE FROM THE CLUB MY SON IS PLAYING A TOURNAMENT, SO HE WAS ABLE TO GO BACK AND FORWARD WALKING, WHICH IS A VERY GOOD THING IN A CITY AS LARGE AS GUADALAJARA. THE ROOM IS OK AND THE STAFF VERY HELPFUL.

4/10

Poor

20 Jan 2010

Octavio

It should be improved

I would to consider to stay in this hotel again.

6/10

Pleasant

21 Sep 2009

Anonymous

Good Quliy

Small, nice, friendly stuff

6/10

Pleasant

17 Jul 2009

Verified traveler

The price is expensive for services.

No internet in all hotel.
no toillets at time of register.
too much noise from bathroom beside one to another.

10/10

Exceptional

22 Jul 2026

Alejandro Abel

Todo muy bien

10/10

Exceptional

10 Jul 2026

Benjamin

Mejorar acceso desde vialidad

Family

6/10

Pleasant

04 Jul 2026

Adriana

La habitación es muy sencilla, pero en general le falta higiene, la alfombra guarda muchos olores desagradables y parecia que tenía años que no la aspiraban, no hacen aseo diario, solo tienden la cama... en desayuno de mal sabor

Self

8/10

Excellent

26 May 2026

Jaime

Buena relacion precio/calidad.

Self

10/10

Exceptional

24 May 2026

Hui Mei

Awesome

6/10

Pleasant

04 May 2026

Andrea

Oportunidad en la limpieza de las áreas.
Los elevadores sucios.
No funcionaba el extractor del baño y a pesar que pagué persona extra; todos los días tenía que pedir la toalla adicional.

Family

10/10

Exceptional

02 May 2026

Edgar

Muy buena atención

Family_with_children

6/10

Pleasant

02 May 2026

Edmundo

Pues mas o menos. NO regresaría. Hay muchas opciones alrededor... Colchón duro, baño sin extractor de olores, seguro de la puerta semi-doblado, personal del comedor urgido de levantar guardar la comida ya al final. En general, bien a secas, no regresaria.

Family

8/10

Excellent

01 May 2026

Jorge

Todo en orden, buena opción para esa zona de Guadalajara

Partner

10/10

Exceptional

28 Apr 2026

José René

Excelente

Partner

8/10

Excellent

27 Apr 2026

Emilio

habitaicón limpia y en buen estado. Personal amable. Desayuno básico.

Business

8/10

Excellent

26 Apr 2026

ANA KAREN

Las personas de la entrada eran muy enojones

Family

6/10

Pleasant

25 Apr 2026

Lizzy Isabel

La habitation estuvo bien limpia y cómoda, el desayuno estuvo en general bien, lo único que me desagrado esque cerca del elevador de mi piso estaba una cucaracha muy grande! Sería bueno que revisaran la fumigación y limpieza porque es desagradable ver este tipo de insectos!

Friends

8/10

Excellent

12 Apr 2026

Stephanie

No cambiaban las cubrecamas, solo tendian la cama, creo aue parte de la limpieza es cambiarlas. El personal excelente y el desayuno estuvo bien

Family_with_children

6/10

Pleasant

28 Mar 2026

Juan Luis

La cama era pequeña

Partner

10/10

Exceptional

23 Mar 2026

Jorge

Ok

6/10

Pleasant

17 Mar 2026

Juan Miguel

Olía a cigarro

Partner

8/10

Excellent

14 Mar 2026

Eglael

Baño chico

Self

10/10

Exceptional

10 Mar 2026

Rosario

Bien!

Partner

10/10

Exceptional

06 Mar 2026

Carlos Alberto

Muy buena atencion muy amables en recepción y en cocina a pesar que llegue tarde a el desayuno hicieron todo lo posible por servirme comida, me gusto mucho por que tienen 3 Cargadores Para autos Eléctricos y funcionan muy bien y siempre que voy los utilizo sin costo, ya es la segunda vez que me quedo, esta en una excelente ubicación y me encanta cuando me quedo ahi.

Partner

10/10

Exceptional

28 Feb 2026

GABRIEL SANTIAGO MARTINEZ

Excelente

Family

6/10

Pleasant

25 Feb 2026

Marco

Personale cortese, servizi essenziali, niente fronzoli. Ottimo rapporto qualità/prezzo. Illuminazione nelle camere da migliorare.
Colazione ok, non grande varietà

4/10

Poor

23 Feb 2026

Luis Velazquez

Descuidado

10/10

Exceptional

22 Feb 2026

Juan

Muy céntrico. Todo l

Partner

6/10