Name: Holiday Inn Guadalajara Expo
Address: Av. Lopez Mateos Sur 2500, Guadalajara, 45050, MX

6/10

Pleasant

30 Jun 2026

Jose

Restaurant was not as proclaimed. Water on shower came out hot no matter what. Shade was broken. Only 2 towels given in a room
For 4.

Family_with_children

10/10

Exceptional

11 Apr 2026

JOSE DE JESUS

It was a good place to stay

Self

6/10

Pleasant

04 Dec 2025

Syed

Bathroom shower drain was 90% plugged, shower towels were hard. Staff was very friendly, professional and courteous

Leisure Family

10/10

Exceptional

16 Nov 2025

Brett

Clean, room really nice breakfast and a good location

Partner

10/10

Exceptional

13 Nov 2025

hoang

The locations was great.

Self

6/10

Pleasant

06 Nov 2025

Glenn

The hotel was mostly clean with a helpful front desk. The area around the pool is beautiful. The dinner dining/bar area is nicely appointed, but the large screen TVs compromises the idea of fine dining. The separate breakfast area is bright and airy and provides a nice buffet. Both eating areas are staffed with friendly and helpful waiters.

All that said, the hotel is not the old Crown Plaza of yore, which was cleaner, more richly staffed, and had a generally brighter feel. The hotel now shows signs of being run down and not adequately cared for.

Partner

2/10

Poor

01 Nov 2025

ricardo

The hotel looked abandoned- decrepit

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Javier Padilla

All was ok Bye

Business Family

10/10

Exceptional

02 Oct 2025

Jeff

Room/bed/pillows were very comfortable. The pool itself is too small for swimming lengths, but the pool area is really pleasant. The area has lots of restaurant options and shopping. Staff at the hotel is nice, breakfast is very good but other restaurant is just so-so.

Leisure Self

2/10

Poor

09 Sep 2025

Verified traveler

Cuartos con mal olor hotel descuidado

Business_and_leisure Family

10/10

Exceptional

06 Aug 2025

Juan

Ok

Leisure Family

2/10

Poor

30 Apr 2025

Martha Elena

Not coming back

Disappointing experience due to the night general manager's rude and unprofessional behavior. He treated staff poorly and was disrespectful to guests. Not someone who should be in hospitality.

Friends_and_family Family

8/10

Excellent

12 Apr 2025

Luis

Everybody was very nice, however you need to keep an eye on the waiter at the restaurant in the night shift.

Business

10/10

Exceptional

29 Mar 2025

Ernesto

Just should be eliminated the carpet

10/10

Exceptional

25 Mar 2025

Cristian Camilo

Excelente todo, solo dejo como observación que dejen la salida por lo menos hasta las 13:00 y dejen el servicio de agua de ese día de resto hay habilidad y muy lindo el hotel

Saludos de cólombia

10/10

Exceptional

18 Mar 2025

Anthony

Everything about the property was beautiful! The pool is very nice and the trees was a scenes out of a movie

Business_and_leisure Partner

8/10

Excellent

24 Feb 2025

JIN WOO

When I entered the room, there was a faint smell of cigarette smoke.
Maybe it's because the building was built a long time ago.
The breakfast buffet was nice because the people working there were friendly.
The swimming pool is also pretty.
There was a red mark on the bed sheet. Looks little dirty.

Leisure Family

10/10

Exceptional

25 Jan 2025

Rachel

Very clean the only thing they didn’t have a refrigerator

8/10

Excellent

31 Dec 2024

Cesar

Good but AC not working

The air conditioning was working well. At night it was betweeen 25 to 27 Celsius. Very uncomfortable to sleep. Other than that it was good.

Friends_and_family Family

10/10

Exceptional

10 Dec 2024

Oscar Manuel

Thanks

10/10

Exceptional

08 Dec 2024

erik

maravilloso

8/10

Excellent

19 Nov 2024

Diana

Service at Front desk was not the best, at check-in and then at checkout, tv remote wasn't working, last day they left us without towels

Leisure Family

8/10

Excellent

06 Aug 2024

Antonio

There is two buildings, the old and the new one. I stayed in the old one, it is fine. Close to the pool area which is nice.

8/10

Excellent

12 Jul 2024

Douglas

Nice hotel, beds and sheets were fabulous. The hotel is renovating, some areas are a little tired. Staff was very nice. Kind of midtown near the expo center.

Leisure Family

10/10

Exceptional

10 Jun 2024

Verified traveler

Holiday Inn Expo

The hotel is wonderful it’s very clean and I got very spacious room to enjoy the washroom has a lot space and was clean that I get you to enjoy showering there
Excellent service overall

Friends_and_family Family

4/10

Poor

01 Jun 2024

Gilberto

They made me to move to another room because they had to fix the water pipes 😡

Leisure Family

6/10

Pleasant

25 May 2024

JUAN D

Slow service
Bad Custumer experience
Shower broken
Great service concierge's
Good foods
Clean restaurant
Need improvement some areas

Leisure Friends

6/10

Pleasant

13 May 2024

Luis

The rooms are too old, no fridge inside the room, no ice maker, the towels too old, they charge for parking, no free breakfast like the others holiday inns.

Business_and_leisure Partner

10/10

Exceptional

08 Oct 2023

Nancy

It is a good value for the price. I stay there often.

8/10

Excellent

20 Sep 2023

Jorge

Cleanliness was very poor, not in the room but in the aisles, some people put dishes on the floor (next to the door) and those remained the whole day. In the bathroom, one of the containers (body cream) was empty, i reported it twice and it was never refilled.

Business Self

10/10

Exceptional

15 May 2023

Angel

Muy tranquilo, seguro, buena ubicación para nuestras necesidades super convenient, fácil transportación y un súper buffet en el desayuno incluso los recomendamos a nuestros familiares en Guadalajara 🤗

Business_and_leisure Family

8/10

Excellent

04 Apr 2023

Leticia

Having a place for medium size reunions and place to stay in the same spot was really nice
But need a better supervision on cleanliness of the bathroom and smell on the rooms

Leisure Friends

8/10

Excellent

25 Mar 2023

Francisco

The room i pick was very bed but i asking for chame me to the tower and the roomis okay good

Business

2/10

Poor

18 Mar 2023

Monica

Took 2 hours to give me my room. Check in was at 3 and I wasnt given the key until 5. I had to be asking if the room was ready every 20 min Becuase they wouldn’t give me any updates

Leisure Friends

2/10

Poor

16 Mar 2023

JIANZHENG

Hotel clean staff steal my cellphone charger.

2/10

Poor

10 Mar 2023

Carlos

I have to ask for toilet paper, towels, etc the room was kind of fine until dark when the roaches came out they were bigger one night we killed about seven, and keep coming I asked for help they sent a man with the spray and take it away the I called again later about 2 a.m. and asked the spray be left on the room. the excuse was that the rooms have half tile and half carpet. I will never get back there.

Leisure Family

8/10

Excellent

08 Mar 2023

Cristina

The Pros: hotel is very nice and clean it is in a safe area. The staff is very friendly and helpful. The Cons: there is no refrigerator or microwave in room. Breakfast is not very good and is quite expensive.

Leisure Family_with_children

2/10

Poor

03 Mar 2023

Alan Arturo

The property is on a tight corner and hard entrance for Ubers.

The bad reviews are based off the room and not property location. The room had an old feel and the room was not pleasing. Light fixtures did not work. No matter how many times I flipped a switch or moved the notch and touched the bulb fixture, no lights in bathroom nor bed room. Only the main entrance light worked.

There were 2 locations in the room where the GFIs electric sockets did not work and could not charge my electronic devices. The spots the outlet worked were in bad spots away from study desk and arms reach.

Luckily I had the ability to make it work because I had brought adapters to charge in one place, it was complex and inconvenient but I made it work. The hotel just made it worse for me to enjoy my vacation.

I didn’t like the setup of the bathroom for many reasons. Lights did not work and I had leave the door open but then had to close it because the shower door opened out and not inward causing me not to have light in the shower.

The bathroom clogged on two occasions with normal use and would then flush normally after another try. The only nice part was the water was warm and I didn’t have to wait long to shower.

The property of the hotel needs a remodel and elevators should have key pass to deny entry to users for security purposes, i did not feel safe.

hotel food was good but both receptionist and waiter asked me for room number and name which I told them it was covered.

Leisure

10/10

Exceptional

15 Feb 2023

Ana Miriam M

Clean

Business_and_leisure Family

10/10

Exceptional

29 Jan 2023

Rogelio Guzman

Little problems on room, water links

Business_and_leisure Self

4/10

Poor

29 Dec 2022

Jesus

The room’ bathroom smelled like sewer all the time. Although the staff was friendly they didn’t know the hotel times for the restaurant to be opened. The hours for the restaurant are not as those published.

Leisure Family

4/10

Poor

21 Nov 2022

Carmen Lira

Al llegar nos dijeron que no tenían una de las habitaciones que reservamos.
El hotel tiene muy mal mantenimiento. En uno de los cuartos al abrir la llave del lavabo huele a caño. Del otro cuarto, salió una cucaracha de la coladera del baño. La puerta de la regadera no cerraba bien y el lavabo estaba tapado. El foco del closet no servía. La cortina de la ventana no cerraba bien.
No hicieron la limpieza de uno de los cuartos y el piso de la terraza y la alfombra estaban sucios.
El desayuno nos lo quisieron cobrar a pesar de que lo teníamos incluido en el costo de la habitación; los alimentos del buffet bastante regulares.
El servicio del restaurante de comidas es lentísimo; en servir una sopa se tardaron más de media hora.
El baño del restaurante de comidas está en malas condiciones y muy sucio, los WC se tardan en jalar y la llave de uno de los lavabos no servía.
El estacionamiento nos lo cobraron aparte.
Mala experiencia en general. La ubicación del hotel es muy buena.
Lástima de todo lo demás.

Leisure Family

10/10

Exceptional

14 Nov 2022

Guadalupe

I slept really well. The breakfast was also amazing. Only thing was that my sisters’ cup had someone else’s lipstick on it on one of the days we came down for breakfast.

Leisure Family

10/10

Exceptional

14 Nov 2022

Heidi C

Friendly staff

Leisure Partner

10/10

Exceptional

30 Sep 2022

Benito

Everything nice Pool great rooms

Business_and_leisure Self

10/10

Exceptional

26 Sep 2022

Edgar

G

10/10

Exceptional

21 Sep 2022

Lariza

El staff es muy amable en todo momento atendieron mis necesidades muy rápido.
El hotel está muy bien ubicado en medio de dos centros comerciales que literalmente puedes caminar para llegar a ellos
El desayuno del restaurant no es del todo bueno.

Leisure Family

8/10

Excellent

28 Jul 2022

Henery

Staff was helpful and went out of their way to make you comfortable.

Leisure Self

8/10

Excellent

18 Jul 2022

Verified traveler

The stay was good. Front desk was excellent.
house cleaning needs to improve on customer service. Still waiting for that ice.

Friends_and_family Family

6/10

Pleasant

29 Jun 2022

Joseline

Rooms to old and aisle carpet and room carpet to old.
Shower door was leaking water. Air conditioner not cooling enough.

Leisure Family

8/10

Excellent

18 Jun 2022

Enrique

Me encanta este hotel muy relajante

Leisure Family

4/10

Poor

11 Apr 2022

Alfredo

The ac doesn’t work. Hotel is old. Really bad experience

Leisure Family

4/10

Poor

11 Apr 2022

Heidi

The hotel is kind of old

Business Family

4/10

Poor

05 Apr 2022

ALICIA

To old it need to be remodeled

Business Family

6/10

Pleasant

22 Mar 2022

Alejandra

Staff in the breakfast and bar area not friendly at all. They are not welcoming.

Leisure Family

6/10

Pleasant

23 Feb 2022

Melissa

Their listing says they offer Netlix. Nope. Their listing says they have laundry facilities. Nope. Their listing says they have a gift shop. Nope. These were all features that we really wanted.

Leisure Partner

6/10

Pleasant

21 Feb 2022

Andres

d

10/10

Exceptional

14 Feb 2022

RAFAEL

CUSTOMER SERVICE

Friends

6/10

Pleasant

08 Feb 2022

Edgar

Bathroom was nasty sink plug duty horrible big name hotel nasty bathroom and is not cheap rates

Friends_and_family Family

8/10

Excellent

07 Jan 2022

Sean Michael

Well this property was in good shape but you could tell it was older. It’s centrally located to several different plazas and if not a short taxi ride to other places. There vending machines did not work while I was there, and when I had breakfast it seemed like the staff was in a hurry to get rid of me. It could hav been a language barrier or something else I’m not sure but body language suggests they just wanted me gone. I’m not a rude person or anything. I had great service at dinner there and Francisco was really helpful in pointing me in the right direction, I lost my keycard but the staff was very accommodating in getting me a new one. The room was really nice and clean, although the cleaning staff took my 2nd keycard from the control pad and didn’t put it back. Nothing of mine was taken just the keycard they probably forgot. My overall experience was ok. They did take proper precautions for CoVid and I was happy for that. A nice place to stay.

Leisure Self

6/10

Pleasant

13 Dec 2021

Jorge Luis

Not the same as it used to be

The hotel looks old and looks a lack of care in some areas. Used to be a pretty nice place but they have not been able to take good care of it

Friends_and_family Family

4/10

Poor

06 Dec 2021

Ebner

The property is very old and without maintenance. The carpet is not clean (looks like an old casino carpet), and the overall of the room are very disgusting, not clean and without maintenance. I do not recommend at all. Employees were friendly, but this is one of the worst experiences staying in Holiday Inn

Leisure Family

6/10

Pleasant

15 Nov 2021

Rogelio

No había ganchos para colgar la ropa, 3 veces los tuve que pedir… además, las toallas las pusieron usadas 1 día, al siguiente día aún estaban mojada

Friends_and_family Family

8/10

Excellent

08 Nov 2021

Marisol

Everything normal

Friends_and_family Friends

8/10

Excellent

25 Oct 2021

IGNACIO

Need room improvements

I have stayed here before and it was great this time there was a few issues with the rooms

Friends_and_family Family

10/10

Exceptional

14 Oct 2021

Miriam Garcia

Me and my husband just loved it, great place, great location, awesome staff.

Leisure Family

8/10

Excellent

30 Sep 2021

Perla

I have no complaints about the area or the hotel other than rush hour is pretty intense

Business Friends

10/10

Exceptional

08 Sep 2021

Oscar

Great place to stay. Friendly staff.

Leisure Partner

10/10

Exceptional

31 Aug 2021

jesus

good location stuff very friendly excellent service, over-all ok ,

Leisure Family

8/10

Excellent

19 Aug 2021

Verified traveler

Precios de comida muy altos

Business Self

4/10

Poor

04 Aug 2021

Salvador Jr

The area around the hotel it’s very unsafe

Friends_and_family Family

10/10

Exceptional

02 Aug 2021

Roberto

A very good stay

A simple word, wonder.....

Partner

10/10

Exceptional

31 Jul 2021

Verified traveler

Was already 4:30 pm and didn't have rooms available

Leisure Family

6/10

Pleasant

25 Jul 2021

Elena

Nada amables , muy parca la comunicación
No te hacen sentir comodo

4/10

Poor

27 Jun 2021

Verified traveler

Me cambiaron de hotel porque no tenían habitaciones

10/10

Exceptional

23 Jun 2021

Jose

Loved the location and the peace you can breathe at this facility.

Friends_and_family Friends

2/10

Poor

22 Jun 2021

Sergio

Fue terrible fiesta de 100 personas a o mas en el jardin personas a las 3 de la maňana gritando fue terrible no fui el unico que se quejara yo no regreso y ojala que ustedes tambien piensen en cuanto escojer este hotel la parte del jardin ocupa mucho trabajo bueno este es mi opinion y de muchos huespedes ese dia

Partner

10/10

Exceptional

27 Mar 2021

Verified traveler

The staff was very helpful, friendly and professional. From poolside, bar/wait staff, room services to front desk! I don't speak any spanish and i felt safe and very welcomed at all times. I will definitely stay here again.

Leisure Self

2/10

Poor

26 Mar 2021

Verified traveler

I was in Mexico trying to call and canceled the reservation however call will go through and got to hear the representatives from the hotel however they wont anable to hear me..
Mexico connection sucks.. They took the money from my account and now they font want to give me a refund for a stay i never did.. Horrible Customer service.. im very angry 😠 with the poor customer service.
They told me i was charge and that ot no refund.

Friends_and_family Friends

8/10

Excellent

23 Mar 2021

Miracle

Customer service was perfect , cleanliness was poor the toilet and bathroom floor was dirty , they told me that the rooms will have 2 bottles of water every day as a complimentary of the house , we never got one , the used towels wasn’t taken out. The beds sheets was changed probably twice, the whole week I stayed. Breakfast was pricey. The location of the hotel is perfect.

Friends_and_family Family

6/10

Pleasant

03 Jan 2021

Sandra

It wasn't an overall great experience.

Friends_and_family Family

10/10

Exceptional

12 Oct 2020

IGNACIO

excellent service

As always excellent service and friendly staff

Business

10/10

Exceptional

21 Feb 2020

Verified traveler

food service is too slow, and the kitchen is not the best.
people at the front desk are amazing and always friendly

Business Partner

10/10

Exceptional

20 Feb 2020

John

The Hotel is very nice and has a parking lot just outside the front entry. It is close walking to the nearby mall that has everything you may need. The hotel is clean has multiple restaurants and a very interesting pool area. The staff was very helpful and friendly.

Leisure

10/10

Exceptional

18 Feb 2020

Verified traveler

We were treated with respect and properly cared for.,this is why we came back to this location. Excellent food and attention.

Friends_and_family Family

8/10

Excellent

03 Jan 2020

Verified traveler

Front desk was very helpful, and pleasant. Lobby with old furnishings, and garden area with pool, gazebo, very large mangrove trees, and tropical vegetation very attractive. Garden view room in generally good condition with some new furnishings, though bathroom plumbing needs a little work in my room anyway: sink faucet very stiff and hard to adjust, and constant internal leak in toilet. Walk in shower was fine. A few bugs, but I guess to be expected in garden environment. Restaurant also very attractive, and good food at breakfast buffet and ala carte dinner, good service.

Leisure Self

10/10

Exceptional

05 Dec 2019

Thomas

Nice place to stay!

I’ve traveled to Guadalajara maybe 20 times for business. I like this place for the following reasons.

1. Parking is cheap and easy. No big garage that takes 10 minutes to leave.

2. There are a few restaurants that you can easily walk to.

3. It is clean, comfortable, and has good internet. Everything I need for a business hotel.

Business

10/10

Exceptional

19 Oct 2019

Arturo

Great service! Good food and excellent location.
I strongly recommend this hotel.

Business_and_leisure Friends

4/10

Poor

17 Aug 2019

Verified traveler

Suppose to have free breakfast with my reservation they alway charge because they said it was not included

Friends_and_family Family

8/10

Excellent

17 Jul 2019

JR

The property is in a great location with lots of businesses around including a shopping mall across the street, the only very uncomfortable detail was the dirty bedding blankets.

Business Self

8/10

Excellent

07 Jul 2019

Verified traveler

The building in general and the restaurant hours, very accessible.

Business Self

10/10

Exceptional

08 Jun 2019

Verified traveler

Great customer service, older property but well taken care of

Friends_and_family Family

10/10

Exceptional

16 Apr 2019

Verified traveler

We liked spend our weekend in Holiday Inn hotel because it was very relaxed, peaceful and comfortable, that it's what we were looking for.
Great customer service.

Friends_and_family Family

8/10

Excellent

09 Apr 2019

Verified traveler

Pool in an amazing green environmental is really great

10/10

Exceptional

27 Mar 2019

Verified traveler

nice clean safe good service good breakfast good location

Business_and_leisure Self

10/10

Exceptional

10 Mar 2019

Verified traveler

EXCELLENT SERVICE.
STAFF VERY COURTEOUS AND FOOD WAS FABULOUS.

Friends_and_family Family

10/10

Exceptional

07 Mar 2019

Verified traveler

Free breakfast buffet was amazing the food was very delicious and the service was awesome

Friends_and_family Partner

8/10

Excellent

12 Jan 2019

Verified traveler

I like the rooms and mostly i like the garden with the pool also the breakfast buffet was good

2/10

Poor

10 Dec 2018

Verified traveler

Furniture was very old and peeling The safety box was not anchor. Completely loose. On the first floor room 1108 I went to the Riu hotel didn’t stay and got charge 3 night???

Leisure Family

10/10

Exceptional

30 Oct 2018

Emilio

😊😊

it was amazing