Verified traveler
Beautiful room but no reception
It's a beautiful place and the rooms are well-decorated. When I arrived around 3pm there was no one at the reception desk, so I used to phone on the counter to call as instructed by a sign. Someone from the restaurant checked me in. Every time I went in and out of the hotel there was never anyone at the reception desk (even though the description reads reception is open from 7am-10pm). For this reason, I feel it's more of a bed-and-breakfast than a true hotel. I wish there had been a fan in the room, because it was a little stuffy that day, and the screen in the window didn't keep everything out. The pillow was a little too flat, so my shoulders kept falling asleep causing me to toss and turn. I didn't try the breakfast, but the hotel restaurant seemed very popular. I loved that there was free parking available, and it's a quick drive to Bergen-Belsen and to nearby Celle.
