Name: Ciudad de Burgos
Address: Ctra Madrid - Irun, KM 249, Burgos, 09199, ES

10/10

Exceptional

11 Jun 2026

Mike

Ideal hotel for an overnight stay if travelling North to Santander. Dog friendly rooms, outdoor spaces for a drink and food if weather is warm. Also able to have food in a separate area if you are with your dog.

8/10

Excellent

03 Jun 2026

Joshua

The elevators seemed a little dated, but the room was very nice and felt the appropriate value for the cost. The bar/resturant was ok, but again seemed a little dated. Overall, the hotel is nice, a little bit from the main downtown. Parking was the BEST I've seen in space, plenty of space and I didn't feel like I would hit my car against some wall or something versus the downtown parking garages. and there was always plenty of spaces, never had to worry about a full lot.

Self

4/10

Poor

22 May 2026

paul

The broadband was no good i had to use my hot spot on my phone. The hotel was noisy. It was a good hotel at one time but not any more. Prices went up the service went down. I won't be staying there anymore

Self

10/10

Exceptional

20 Apr 2026

Lorette

Amazing stay for a one night stop, chose renovated room and it was lovely, clean, comfortable. Parking easy and kiosk/ cafe and restaurant on site if needed. Staff exceptional, wonderful young lady at reception.

Partner

10/10

Exceptional

16 Apr 2026

Walter

All the rooms are nice, but we splurged on a suite with a 3 person hot tub! It would be at least $500 per night in the city. They even gave us a bath bomb! We had robes and slippers and felt famous. Other hotels do this, but not for the price we paid. The restaurant was good with a great wait staff. The beds are super comfortable and the linens top notch. Definitely stay here! Parking is ample and free.

Partner

10/10

Exceptional

15 Mar 2026

Anne

We were traveling with a dog, and the hotel provided everything he needed including a bed and a goody bag. Everything was spotlessly clean and the staff helpful, efficient, and friendly.

Pet

8/10

Excellent

15 Mar 2026

stella Jane

Lovely comfortable beds - quality bedding and towels - perfect for a good nights sleep.
Restaurant food was ok staff could be a little bit friendlier
Would stay again

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Andrea

This place exceeded our expectations in every way. Wish we could have stayed longer. I'm surprised its only 3 stars.
We would love to come back and stay for longer another time.

Partner

8/10

Excellent

26 Feb 2026

Avelino

Room was clean and comfortable, the bathroom in the deluxe has a shower cubicle which was so much better than their standard room

Self

10/10

Exceptional

05 Feb 2026

Rebecca

Lovely hotel right next to the motorway, so it's ideal for a stopover. It was really clean, the reception team were friendly and the restaurant was good. We had an evening meal and breakfast which were great. There is loads of free parking with some electric car charging points. Dogs are welcome too. Would 100% recommend for a stopover.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Jacky

Lovely hotel and very well set up for families with dogs. Room was large and modern and well designed. Loved the extra door between the main hall and bedroom as it kept the dogs calmer from corridor noise. Restaurant in the evening was lovely too. We hope to be back soon.

Partner

10/10

Exceptional

06 Jan 2026

keith

Fine

10/10

Exceptional

04 Jan 2026

Glyn

Room and evening meal only v good

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Eric Stewart

The hotel was rather noisy and our room was above the breakfast area. The bacon would have been nice if it was hot. Even the fresh bacon out of the kitchen was cold. The staff in the evening restaurant were very good and friendly.

Partner

8/10

Excellent

10 Dec 2025

Lester

Courteous staff on reception. Room immaculate. Excellent shower room. Plenty of parking. Excellent access to motorway.

10/10

Exceptional

14 Nov 2025

Avelino

Hotel is a great stop when travelling through Spain. Staff were very helpful and well catered for dogs

Self

10/10

Exceptional

26 Sep 2025

Stephen

Very clean room, very comfortable.
Excellent staff, from when we checked in, to the lovely woman who ran the amazing breakfast service. Couldnt fault our stay

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Barbara

Very friendly service

This was a lovely hotel with very friendly staff. The green aea was an added bonus as I was traveling with my dog. The room was spacious with a lovely walk-in shower. I will be using this hotel again if the price is OK.

Self

10/10

Exceptional

23 May 2025

Ian

Great value for money

A really good hotel for the price we paid. We checked in at 2am (24 hr reception), slept for 7 hours, had a decent breakfast with a quick check out and left. I would stay here again if passing

Friends_and_family Family

4/10

Poor

18 May 2025

Penny

Good location but not for us again

Very disappointed as on arrival all 6 electric vehicle charge points were out of order …
Please be advised that the hotel does not put the air conditioning on until 1 June. It was explained all hotels in Burgos are the same as Burgos is a very cold city. The room temperature was 28 degrees + … and for reference not ALL hotels in Burgos have the same practice . I understand the eco friendliness / cost saving but in the same breath the temperature in May is not always the same and this year was blazing.
The standard rooms are in a sorry condition so recommend upgrading to the refurbished room for a very small supplement
The hotel does not have room service and the restaurant does not serve food until 8pm. During the day only coffee and cake are available for all and there is no fridge/in room refreshments.
The hotel is well positioned for the motorway network as well as only 10 minutes drive in to beautiful Burgos.
It is used by coach companies are their transit hotel so expect bus loads … for which reception is not equipped nor staffed for. The coach parties eat in a separate dining area for breakfast. The small breakfast room is well stocked and tables cleared efficiently.
Overall the heat in the rooms would stop us staying here again as we were unable to sleep as due to the location of the hotel if you open a window it’s like sleeping on the motorway.

Partner

10/10

Exceptional

28 Apr 2025

james

Stayed in the hotel before and reviewed with 5 stars.

Leisure Pet

10/10

Exceptional

21 Mar 2025

GRAHAM

Stop over en route to England.

Great place to stay. We had a warm welcome and the restaurant food was excellent. Room very comfortable - large beds and all spotlessly clean. Ensuite bathroom and shower superb. Only thing missing was coffee/tea facilities but the Cafeteria is open all the time for that.
We have stayed at lots of hotels on our journeys back and to England through Spain and France and this is the best yet by far. GS

Partner

10/10

Exceptional

19 Mar 2025

james

I only gave 4 Stars for facilities. A bit disappointed i could not get something to eat until 8 PM. Otherwise very pleased overall.

10/10

Exceptional

10 Mar 2025

Lester

Very convenient for overnight stay whilst driving to south of Spain. Helpful staff, reasonable restaurant on site.

Leisure Partner

2/10

Poor

17 Feb 2025

Juan Antonio

Horrible place, the hotel was almost empty but they kept assigning rooms one next to each other for some reason, and they were not isolated at all. I could hear the room next to mine as if I was sleeping with them (snoring, flatulence, etc...).
The shower did not work properly and the water had no pressure. It was extremely hot in the room.

Leisure Partner

8/10

Excellent

03 Feb 2025

tina

Restaurant is only open from 8pm and has no atmosphere, feels very soulless. Perhaps it should just serve simple meals.

Leisure Partner

8/10

Excellent

29 Jan 2025

Anneke

Leuk ingericht

Leisure Partner

8/10

Excellent

04 Jan 2025

Anthony

Great place to stop en route to Portugal

Friends_and_family Family

8/10

Excellent

02 Jan 2025

Lesley

Muy limpio , y agradable

Friends_and_family Family

8/10

Excellent

02 Jan 2025

stephen

Easy to find
Easy park
Great value
Please teach the reception staff to smile . . only minus :-)

Leisure Partner

10/10

Exceptional

30 Dec 2024

Mario

Great staff atention. Nice hotel.

Business_and_leisure Family

8/10

Excellent

30 Dec 2024

Douglas

The dinner was excellent. Great chef.

10/10

Exceptional

18 Dec 2024

Andrew

Hotel stay

Extremely nice hitel. Spotless rooms. Friendly staff. A little further ( 8km ) out of town than we thought but an easy drive in.

Partner

10/10

Exceptional

29 Nov 2024

Avelino

Great staff and facilities

Staff were amazing, we took our dog with us and they had provided a food and water bowl and a may for him to sleep on, plus the grounds were a great place to walk our dog. It had underground charging facility, which allowed for a full charge overnight.

Partner

10/10

Exceptional

03 Nov 2024

Brian

Excellent staging point for the ferries - whether Bilbao or Santander.
Basic rooms but clean an adequate. Ours had 2 fold down bunk beds so ideal for families.
Food - both dinner and breakfast, are excellent and sensibly priced.
We've stayed before and will stay again.

Leisure Family

8/10

Excellent

31 Oct 2024

Valerie

Good one night stopover to break journey

The hotel had character and was unusual interior design but pleasant . Receptionist in arrival could have been more welcoming . Rest if staff were excellent. Our room was good but Odear you could hear the people in the next rooms very clearly and when they used bathroom it was as though they were using ours so rooms could do with better sound proofing. But we had a pleasant stay and would stay again as very convenient to break our journey to Santander.

Partner

4/10

Poor

01 Oct 2024

Lauren

Hotel itself is nice and clean. Rooms are way too hot and air conditioner doesnt work. Window only opens a tiny bit, so you cant get air from outside. The hotel used giant flood lights in the car park to illuminate the building which makes it impossible to sleep. If the goal of a hotel is to provide a restful sleep for guests, this one misses the mark completely.

Leisure Friends

10/10

Exceptional

29 Sep 2024

Pete

Easy to visit the surrounding area

Leisure Family

8/10

Excellent

13 Sep 2024

Shaun

The car chargers are in the basement so need to pay for locked parking to access. Although new ones outside are in the process of being installed. App seems to work for Spain residence only not UK. But hotel used their app to give me a complimentary charge as i paid for carpark 19.50 euros.

Partner

8/10

Excellent

19 Jul 2024

richard

good position on route to santander

Leisure Self

10/10

Exceptional

05 Jul 2024

Carole

Great stop over on way to from ferry. Great to be able to take our dog. Excellent breakfast.

Leisure Pet

8/10

Excellent

16 Jun 2024

Penny

Super stopover

A little out on a limb but super gardens and whilst between motorways the hotel is well soundproofed.
15 minutes drive from beautiful Burgos and ideally positioned for motorways to travel to/from Santander.
The hotel is friendly and the bedrooms finished to a super standard even down to the big white fluffy towels.
Popular with coach parties (and there was a wedding when we stayed) but the hotel cater for the groups remarkably without affecting service and standard to other guests.
Electric Vehicle charging available and new banks of Iberdrola stations soon to be unveiled.
Another plus for us is that the hotel is dog friendly so our much loved girl could stay too.

Partner

8/10

Excellent

24 May 2024

Maha

Nothing

Leisure Pet

8/10

Excellent

01 May 2024

Keith

Hotel Ciudad de Burgos

This hotel is a convenient stopping over pojnt when we travel from the UK to southern Spain. There is a good area at the side of the hotel where the dogs can let off steam. However, on our last two stays there has been a lot of rubbish on the grassy area, which spoils the overall experience. Natalia on reception was top notch!

Friends_and_family Family

8/10

Excellent

19 Mar 2024

Lester

Hotel very convenient if you are travelling from UK to southern Spain. Just off the AP7 but not noisy. Room very clean and comfortable. Fabulous shower and towels. Staff friendly and possible to have a good value meal in restaurant. Will certainly stay again.

Leisure Partner

6/10

Pleasant

17 Mar 2024

Keith

Stay at Cuidad de Burgos Hotel

Grassy area at left side of hotel was strewn with loads of empty plastic bottles and such like. Never been as bad as this before. Was advised by receptionist on arrival that due to the goods being stored in the underground car park that we would't have to pay a charge, but when we checked out we were billed for the underground car parking. We will be back in about 6 weeks or so and if things haven't improved we may look elsewhere next year.

Partner

8/10

Excellent

20 Jan 2024

Paula

Great to have secure parking (at additional fee) as the car was full and didn’t want to unpack everything for the one night we stayed. Staff very friendly and accommodating.

Partner

8/10

Excellent

02 Jan 2024

stephen

Very easy to find off the motorway.
Open over New Year.

Leisure Partner

8/10

Excellent

09 Oct 2023

Susan

Overnight stop

Good overnight stop before Bilbao port and ferry back to UK. Dog friendly, rooms modern and spacious and excellent breakfast

Partner

10/10

Exceptional

15 Aug 2023

Bob

Close to main road but quiet and peaceful.

Leisure Pet

10/10

Exceptional

06 Aug 2023

Josey

Room is modern, spacious and clean. Really happy!

8/10

Excellent

05 Aug 2023

Mike

Use this as an overnight pit-stop on the way back from southern Spain. Convenient location on journey. Mediocre restaurant with few choices, though we did arrive late! Room was okay.

Would look for another hotel, doing this part of the trip again.

Leisure Partner

8/10

Excellent

26 Jun 2023

Stuart

it was fine

Friends_and_family Friends

10/10

Exceptional

15 Jun 2023

Me

Great location for putting your head down after a long day driving.
Easy to find.
It’s close to the motorway but well insulated windows, so no road noise.
Welcoming staff.
Room was spacious, large picture window facing Burgos, generous bathroom, fab shower, incredibly comfortable mattresses and pillows, silky soft sheets… I am so impressed we will stay here again.

I highly recommend this hotel.

10/10

Exceptional

13 Jun 2023

james

I like the location and ambience of the hotel. No problems, I have already booked again.

Leisure Pet

8/10

Excellent

02 Jun 2023

Russell

Great location

Excellent location for us as travelling with two dogs. Plenty of space for them to run around.
Found the reception staff a bit kirt though which is a shame as we have stayed there before and we had no issues.

Partner

10/10

Exceptional

03 May 2023

Michael

Excellent hotel

Couldn’t fault anything - everything was more than perfect!

Partner

8/10

Excellent

03 May 2023

John

The hotel is ideally located for a night stop over whilst travelling across Spain. Though located next to a busy road we found the glazing prevented any traffic noise causing disturbance. The cafe located on site gave us the option to have a snack rather than wait for the restaurant to open later in the evening. We would choose to stay here again.

Leisure Partner

10/10

Exceptional

28 Apr 2023

simon

Great position close to main through road super facility over nite stay quite good food bar

Friends_and_family Friends

8/10

Excellent

26 Feb 2023

Monica

Quick stop

Stop for one night only.

Partner

10/10

Exceptional

31 Oct 2022

Brian

Budget travel hotel, really clean and tidy. The excellent quality of the food was a real bonus. To cap it all the staff were friendly and efficient.
A great option for a stay when travelling.

Leisure Family

10/10

Exceptional

23 Sep 2022

Adrian

Every time I go to Spain I try to stay here just a great hotel easy access and great service all round

Business

4/10

Poor

26 Jun 2022

paul

I stayed at the hotel a couple of years ago and was given a nice room like the one in the photo this room I was given was very dated the toilet was so close to the wash basin it made it awkward to use also the toilet was loose on the floor bed sheets were stained

Leisure Partner

6/10

Pleasant

10 Jun 2022

Jayne

Great convenient hotel to stay, price is very reasonable and food was very good. Service from reception was very ‘processed’ but cafe staff were helpful and friendly. Nice big room, but was very hot (even with air con) and bed not at all comfortable. Great that the hotel allow dogs to stay, but floors are all very slippery! Have stayed here a few times before but this hotel will not be on our preferred list as generally a stay here is a stop off when travelling through and therefore room comfort for us and the dog is most important for us.

Leisure Pet

10/10

Exceptional

04 Jun 2022

Mark

Great for a stop off

Great location for travelling through, very modern and clean. Cheap too

Self

10/10

Exceptional

02 Jun 2022

Brian

BAB

Excellent value hotel to use as a stop on way to Santander from Portugal . Clean room and hotel . Excellent breakfast . Friendly staff ..,

Self

10/10

Exceptional

07 Apr 2022

richard

Stay in this hotel many times first class service and restaurant all very good

Friends_and_family Family

4/10

Poor

14 Feb 2022

Leonard

The bedroom was good and clean but other facilities in the hotel were dirty, tables not wiped, crumbs on the floor, staff doing nothing. We arrived at the hotel at 16: 00. The dining room did not open till 20: 00 with the bar and canteen having no food at all. Staff were disinterested and it actually took 10 minutes to check in because there was no one on the reception desk and in spite of ringing the Bell and searching around I couldn't find anybody to check me in. Overall impression disappointing and would suggest you find somewhere better.

Leisure Pet

10/10

Exceptional

29 Jan 2022

Geoffrey

Great hotel for our journey to England from Spain

Great hotel right on the main rd. not noisy even though it is close to a busy rd
Had a dog with us , they have a room where you can eat with your pet

Partner

8/10

Excellent

09 Jan 2022

Susan

The hotel is located just off the motorway making it very convenient for an overnight stop on the way to the south of Spain. The hotel is clean and the rooms larger than average. The hotel is pet friendly and there is a large garden area to walk the dogs which is safe and big enough for a stroll around. There was also a lounge where you could eat with the dogs, and the staff were very accommodating. The only downside to the whole hotel for me was that the rooms were not soundproofed as stated. They may be soundproofed to the outside as motorway noise was limited, but you could hear people talking in the rooms next door which was frustrating. Other than that a perfect stopover hotel.

Leisure Pet

10/10

Exceptional

28 Dec 2021

Verified traveler

Perfect hotel on the road

The location is super convenient. The restaurant & bar are good and the rooms comfortable.

Friends_and_family Family

10/10

Exceptional

21 Nov 2021

Verified traveler

Excellent hotel with full facilities

This is a well equipped hotel with full bar café restaurant.

Business Family

4/10

Poor

04 Nov 2021

CHUN KUI

Very noisy at night. No sound insulation at all

There is no sound insulation at all. Very noisy at night and you can hear very clearly what everything is happening in the hotel. Toilet flush, people conversation, baby crying, etc.

Friends_and_family Family

10/10

Exceptional

17 Oct 2021

Bob

Very good friendly staff

Leisure

10/10

Exceptional

24 Sep 2021

Terence

Everything excellent. Stayed with 2 dogs. Lovely room, very comfortable. Couldn’t fault anything. Thanks

Friends_and_family Family

10/10

Exceptional

23 Aug 2021

Nicolas

Practical layover in practical facility

The stay was great, practical on our way back from burgos to france.
The hotel is super easy to find off the highway, the staff was super nice, breakfast was great, amenities were nice and 9vzrall the stay went very well.
2 thumbs up foe the price I paid !

Friends_and_family Family

6/10

Pleasant

22 Aug 2021

Elliott

If air con worked it would have been pleasant\n

Air con didn't work or was so poor it made no difference.

Friends_and_family Family

6/10

Pleasant

23 Jun 2021

Henrik

A good dog stop! Clean

The welcome leaves a lot to be desired! We felt that we interrupted something more important than guests?
However we got a very good service rest of the stay.
They managed to arrange indoor seating for us with the dog, the weather was quite cold and not for outdoor seating!
Also the same check-in staff helped us with contact to a vet pharmacy where we could get much needed medicine for our dog, thank you!
A good place for a stop over with a dog.

Friends_and_family Family

10/10

Exceptional

15 Jun 2021

Verified traveler

Excellent clean night's stay.

Leisure Family

6/10

Pleasant

12 May 2021

Fabio

Hmmm....

Is a big hotel look luxurious but a bit outdated and the service its not the best.
Excellent location and nice breakfast.
Overall a good stay.

Business

8/10

Excellent

05 May 2021

MARTIN

Clean tidy, very easy access from the Motorway.

Business

10/10

Exceptional

18 Dec 2020

Renildis Francisca

Superb stay!

We had another great stay at this hotel. It is superb in every way: the location (just off the highway, on our way to Bordeaux), the friendly welcome, the cheerful staff in the restaurant, lovely dinner, very complete breakfast, and not in the least: the very comfy beds!
Highly recommended!

Partner

10/10

Exceptional

16 Dec 2020

Andrew

Exceptional!

One night stay on route to Spain, exceptional service and dog friendly, spotless and very comfortable rooms, we slept like logs 😀
We had a disability en-suite bathroom as my husband has poor mobility, it was just fantastic!, hoping to book again on our return journey.
Good food and excellent value for money.

Partner

10/10

Exceptional

07 Dec 2020

Verified traveler

Excellent room ,dog bed together with food & water bowl provided by hotel in the room . Great food and good sized gardens to walk the dog . All in all a great place to stay

Leisure Partner

6/10

Pleasant

26 Jan 2020

Verified traveler

Very convenient for an overnight stop. Very close to the motorway, breakfast had a good selection.

Leisure Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

The hotel staff are extremely helpful. I lost my purse at a petrol station close by and Raquel, on the reception of the hotel helped to contact the petrol station, who then dropped my purse off at the hotel. If you have a dog, you can order foood from the restaurant and sit with the dog in a special dining area. The cafeteria were happy to fill our flask with purchased coffee as we left early.

Leisure Pet

8/10

Excellent

05 Jan 2020

Verified traveler

Perfect one night stop over with our dogs en route back to the UK
The lobster paella was superb & wine selection

Leisure Pet

8/10

Excellent

03 Oct 2019

Danny

What can you say.

Good Hotel as a stop off after a long day driving. Close to Main Route.Rooms good.
Bar Staff friendly and helpful.
Restaurant local Specialities .Good night sleep.
Breakfast as much as you wanted .

Partner

10/10

Exceptional

02 Aug 2019

Mr Stephen

Great dog-friendly hotel

Excellent hotel. Fast room service at good prices. Nice breakfast. Staff are friendly and helpful. Very modern accommodation - comfortable beds and quality bathroom. Lovely gardens to exercise dog in. And just 1 minute off motorway. Great choice of stopover for northern Spain.

Partner

10/10

Exceptional

08 Jul 2019

Dylan

Top level hotel

Great hotel. The way that classical hotels were. Large rooms. Seating areas, bars and restaurants

Family

10/10

Exceptional

06 May 2019

Eileen

Excellent as usual

10/10

Exceptional

15 Apr 2019

Verified traveler

Perfect for an overnight stop, easy access and parking, nice spacious rooms, good food choice in restaurant, room service choices also very good

Leisure Partner

10/10

Exceptional

25 Sep 2018

net

Very nice hotel with very nice staff

Lovely hotel,spotlessly clean, comfortable and everything you could possibly want, will definitely stay again

8/10

Excellent

22 Aug 2018

Verified traveler

Nice hotel, convenient . Very freindly staff. Nice and clean

10/10

Exceptional

30 Jul 2018

Sorin

Clean Room

Quiet hotel! Clean room! The air conditioning worked! I could use the WiFi connection for Skype. Great people. The hotel has parking and a good restaurant. The area seemed secure.

Partner

10/10

Exceptional

23 Jul 2018

Tarik

Simply put, great experience

Great hotel, great service and great location.
Thank you.

Family

2/10

Poor

11 Jul 2018

Michael

Dated and Noisy

We booked this hotel on our way to Spain because it was convenient and dog friendly. Unfortunately we were given a very dated old room with two single beds at the back of the hotel facing a noisy motorway.
We ordered room servic for two meals and only received one.
The family above our room kept us awake all night with children running around and waking up screaming at 4 am in the morning.
I would recommend booking a room at the front of the hotel on our next stay.
Good news is that the hotel price is very reasonable but has a very strange choice of menue that is value for money .
There are lots is unusual statues around the hotel and grounds that should be sold on the Antiques Road Show to help update the hideous and dated decor.
Also free car parking is a bonus.

Partner

10/10

Exceptional

16 Jun 2018

Raymond

Stop over.

Nice hotel to stop over when touring through Spain and near to all roads and also Burgos.

Friends

10/10

Exceptional

09 Jun 2018

Bernard

First class apart from the Hotel air con not working throughout the Hotel

8/10

Excellent

16 Apr 2018

Pamela

Good but let down......

Hotel good and convenient for stopover enroute to Santander. Two disappointments - I paid extra for parking only to find I had to pay another 10€ for under cover parking - what is that about? Also the breakfast was particularly poor - the staff even went to the cafe to get me a coffee as the coffee in the breakfast room was so poor - come on this is Spain you always get decent coffee here!