Verified traveler
Not good, let alone elite
Information that I wish was upfront before booking: the office to get the keys is not near the apartment. They don’t meet you to give the keys. If you are without a car, the walk from the office to the apartment is 20 minutes.
Also, the apartment is not actually on the street of the address given. It’s on the backside of that building on Podbielanska and I wish someone would have told us that important information.
We booked as a family of 5 but only 4 pillows and towels were provided. We were even asked by the apartment agency to confirm the number of guests. When we emailed them about this problem they told us we were wrong and that it was prepared for 5 guests. Then we were told to come to the office to get the 5th towel which would have been a 40-minute round trip walk. I asked that they bring us the 5th towel and pillow. At that point all communication from them stopped. We were ignored. Every afternoon there was a strong urine smell in the hallway of the building- not necessarily the agency’s fault. There’s a fold-out couch that apparently sleep 3 and that’s why it qualifies for 5 people. My 3 children had to sleep sideways with their feet hanging off.
The TV and box are difficult to use and there are no instructions. The coffee table in the picture is in pieces, taped up, sitting in the corner of the room. Some good things about this place are: excellent location to city center and a near-by parking garage.
I would not recommend this property
Also, the apartment is not actually on the street of the address given. It’s on the backside of that building on Podbielanska and I wish someone would have told us that important information.
We booked as a family of 5 but only 4 pillows and towels were provided. We were even asked by the apartment agency to confirm the number of guests. When we emailed them about this problem they told us we were wrong and that it was prepared for 5 guests. Then we were told to come to the office to get the 5th towel which would have been a 40-minute round trip walk. I asked that they bring us the 5th towel and pillow. At that point all communication from them stopped. We were ignored. Every afternoon there was a strong urine smell in the hallway of the building- not necessarily the agency’s fault. There’s a fold-out couch that apparently sleep 3 and that’s why it qualifies for 5 people. My 3 children had to sleep sideways with their feet hanging off.
The TV and box are difficult to use and there are no instructions. The coffee table in the picture is in pieces, taped up, sitting in the corner of the room. Some good things about this place are: excellent location to city center and a near-by parking garage.
I would not recommend this property
