Pullman Hanoi

8/10

Excellent

17 Jan 2026

Ashish

Excellent hotel at good location. Fantastic breakfast with a mix of Asian and western food.

Stayed here multiple times and it’s great to stay here. Only glitch this time I felt was that towels have become old and they need to get fresh ones.

Business

10/10

Exceptional

08 Jan 2026

George

Good

10/10

Exceptional

08 Jan 2026

George

Great stop over

Leisure Friends

10/10

Exceptional

01 Jan 2026

Swee Sheng Kelvin

clean room

Leisure Friends

8/10

Excellent

26 Dec 2025

John

Good room and good hotel facilities

10/10

Exceptional

17 Nov 2025

Bruce

Very nice room with superior breakfast composed of a wide choice of items.

Leisure Family

10/10

Exceptional

28 Oct 2025

Robert

Great staff, breakfast buffet, fitness center and common areas. The rooms are a bit tired; but comfortable. Overall highly recommend this property

Business

8/10

Excellent

24 Sep 2025

David

Pros: Fun trip. Good quality hotel. Pickleball court on site (bonus!) as well as all the regular pool/gym/sauna etc.
Cons: service staff taking coffee/tea orders at breakfast buffet couldn’t speak English and didn’t know the difference between coffee and tea. Every day for 5 days they got it wrong and I had to ask 2 or 3 times before I got what I wanted.
My laundry wasn’t delivered on time, I needed to chase them up for it at 10pm. Then when it arrived half was missing. I followed up 2x more before I actually got all my laundry
I ordered food at the pool and they told me couldn’t give to me with paying up front? I asked them to put it to my room, said she would check. Came back 5 mins later and said it was ok. Weird

Leisure Partner

8/10

Excellent

31 Jul 2025

Susan

There’s not much restaurant around the area. Too far from the main cbd( old quarter ). Some of the staff (reception staff ) can’t even understand basic english. Compare to the valet staff, they understand and speak english. Otherwise, the hotel is not bad at all. It’s just the communication is very prostrating.

Leisure Family

10/10

Exceptional

27 Jun 2025

Yong Joon

Good

2/10

Poor

14 Apr 2025

Christian

Terrible location I walked around for ages around dusty streets and trod in dog poo looking for somewhere to eat or get a cold beer. Hotel room is massive and creepy with only two plug sockets that work. Overall it felt like being in a time warp or in North Korea. You need to take a taxi for 15 minutes to get something to eat. Don't bother staying here at all.

Business Self

8/10

Excellent

07 Apr 2025

Al

This hotel was a good value for that we paid. Even though it’s not in the Old Quarter which is where most action is and where most tours offer pick up and drop off, it is not far from this area. Breakfast was great and a variety of cuisines, the gym was big and open 24/7, and all the staff we interacted with were very professional and helpful.

Leisure Family_with_children

8/10

Excellent

03 Apr 2025

Ha

Room too small and need some repair.

Leisure Self

10/10

Exceptional

30 Mar 2025

Garry

The facility has a great gym, although warm it served its purpose. The facility also has a pickle ball court!!

Business Self

10/10

Exceptional

27 Mar 2025

Jeremy

We have stayed twice at this hotel in same month, each time we had an excellent experience and will return next time we visit Hanoi

Leisure Partner

8/10

Excellent

12 Jan 2025

Svetlana

Lovely hotel a short taxi ride from the major attractions. Technically, it would be 10-15 walk, too, but sidewalks in the area are filled with parked scooters, plus traffic does not stop for pedestrians on the crosswalk, so walking is challenging. We got to enjoy the pool for one day, but it was closed for renovations on Christmas Day. Maybe check if it open If pool is important for you. Excellent buffet breakfast. Would stay again when they fix the pool.

Leisure Partner

8/10

Excellent

06 Apr 2024

Jethro

Very helpful staff. Great breakfast selection. Good value hotel. Rooms could use a little upgrading but it has the essentials in place. Swimming pool decking needs fixing.

Overall we had a nice. comfortable and enjoyable stay there.

Leisure Family_with_children

4/10

Poor

17 Mar 2024

Verified traveler

Not meet standard and expectations

*Room very dark and dull* bathroom flush not working * shower appearance moldy * Bathroom towels are very old * Shower door is not close properly. Water came off all over floor* O'clock in the room is not working * Lavabove sink water came off all over everytime in use * Breakfast not enough viarities of Food.* Carpet appears very old with dark blue color * Light bulb in the room very low , make the room very DARK ! * Manager just hear the complain but seemed he might not do anything. Out of his territory ? Or nothing he can do !

Business

6/10

Pleasant

01 Mar 2024

Vitaly

Will not comeback

Very good service, but the room was poor, bathroom not clean, shampoo dispensers not working, the room itself the same, room service didn't have a menu, you need to call to ask for a pricewould not expect from 5 star

Business

10/10

Exceptional

18 Nov 2023

MITHUN

Excellent stay

Nice facilities and courteous staff, which was very helpful.

Friends_and_family Family

8/10

Excellent

24 Oct 2023

Quan

A pleasant place to spend a couple days

10/10

Exceptional

17 Oct 2023

Carole

Great

Had just 1 night at the pullman this was my 2nd stay here.
Note to travellers, get the reception to get your taxi to the airport it will save you a much money as the Hanoi taxis rip foreigners off.

Business

10/10

Exceptional

22 Aug 2023

Sue Phay

Nice luxurious hotel. Staffs are very helpful and professional. Breakfast is more towards continental, will be good to have more local options.

Business Self

10/10

Exceptional

05 Jun 2023

Monica

We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!

Leisure Family

2/10

Poor

04 Jun 2023

Sumit

Old property, not maintained well, AC plant unable to take load, hot rooms, property didnt upgrade to new convenient features.

Leisure Family

4/10

Poor

13 Feb 2023

Shirley

The staff were really accommodating and very friendly. The first room we were taken to had two lights that were not working, and the room was already very dark. Without hesitation, we were offered an upgrade to a larger room but was still very dark, but we took that regardless. We stayed for 9 nights and changed rooms twice. The toilets were constantly blocked and water from the sink did not drain. Because the staff were so nice we actually felt bad complaining. Eventually, the blockage issues got out of hand so we were offered another room change.

I would not recommend staying because of the very dated rooms. The were so dated it prompted me to ask how old the building was.

Staff is A , professional and just good people.

Leisure Family

4/10

Poor

14 Jan 2023

kelvin

wifi was weak, breakfast was bad

Business

10/10

Exceptional

18 Jul 2022

Kean Seng

Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.

Business Self

8/10

Excellent

12 Feb 2020

Verified traveler

Average business hotel

Standard business hotel. Room condition is rather dated. Prompt service otherwise. Expect better experience for this price tag. Breakfast is decent. Nothing to rave about.

Business

8/10

Excellent

29 Dec 2019

Verified traveler

Happy traveller

Location was not so convenient if you are travelling for holiday. But no biggie as Grab is extememly affordable to get around to the old quarter. Staff was extememly helpful, shout out to Gong!!

Hotel seems abit old but rooms are clean enough. Overall experience was a 4/5

Friends_and_family Friends

10/10

Exceptional

20 Dec 2019

Verified traveler

Sevice beyond norm

Early check in provided without even ask for it and room was rewdy the moment i stepped into the hotel. Staff are excellent and they pay attention in detail. Rooms are comfy and perfect for a uninterrupted rest. Late check out offered to sum up my trip. Certainly a hitel you can trust and peaceful stay.

Business

4/10

Poor

13 Oct 2019

Manuel

Not the best Pullman I have stayed

Cockroach in the room.
Bathtub as shower not really up to date.

Business

2/10

Poor

19 Sep 2019

Verified traveler

Dirty, old, outdated. Bugs (bed bugs maybe?)
Breakfast however was good and the staff in the restaurant were lovely

Leisure Self

6/10

Pleasant

10 Sep 2019

Verified traveler

Shabby, bathroom floor looked unclean. First room had wet carpet outside bathroom. Staff efficiently changed my room though.

Business Friends

4/10

Poor

29 Jul 2019

DAVID

First time with Pullman

The hotel building is really old. We swap room after the first night. The hallway is really old and smelly. We waited more than 20min at concierge to check out without any response even though giving reminder that we need to leave for airport. We ended up left the hotel without checking out to catch our flight.

Family

2/10

Poor

09 Jul 2019

Phan

Worst hotel ever

Bad sales manager attitude. Worst 5* hotel with ridiculous business procedures as hotel will never support customers without charging additional money.

6/10

Pleasant

29 Jun 2019

Andrew

It takes forever for checking in, until I had to remind them that I was tired and my trip was long.

8/10

Excellent

16 Jun 2019

Verified traveler

Friendly staff

Business

8/10

Excellent

27 May 2019

Amy

Service is good, foods are good and the room is nice.
The only worse place is the bathroom, the bathtub is too high and without any handrail, it is difficult to climb in and out, it’s also very dangerous, special for after bath. It is because they didn’t have shower curtain, the shower water was gone outside and made the carpet and floor wet . Hope it can be improve.

Business Self

10/10

Exceptional

19 May 2019

Verified traveler

I liked It overall but I thought the pool area would be bigger than the actual one.

Business Self

10/10

Exceptional

30 Apr 2019

William

The Pullman Hotel: A great choice

The Pullman is a great hotel. It's got everything you need: a great pool, a solid gym, great service, and a wonderful buffet restaurant. It's also approximately 20 minutes from many of Hanoi's top attractions.

4/10

Poor

22 Apr 2019

Verified traveler

Not a Pullman standard

Room cleanliness was well below average Pullman standard. Looks like bad maintenance, ceiling was covered by dust and net. Breakfast has nothing to compare to other branded hotel. No choice for food or even 7-11 in the local area.

8/10

Excellent

11 Dec 2018

Verified traveler

Generally, this hotel is quite nice except there's renovation works being done on the premise when checking in.
That made it slightly uncomfortable!
Only one restaurant for all meals in such a huge hotel seems inconceivable!
And the staff at the bar on the first floor need to be more polite & more efficient, I waited quite a long time for drinks & the waiter was rude to say the least.
Other than that, I like this hotel & will come back again.

2/10

Poor

26 Nov 2018

Kevin

The bed had a spring sticking up on the mattress - This I told the front desk late at night and nothing was done. The shower - it took me 10 minutes to get the lever to come down for the shower to work; it was stuck.

10/10

Exceptional

15 Oct 2018

Melissa

Staff were so so great! Always happy to help and accommodating! Thank you all so much for making our stay so great!

10/10

Exceptional

25 Sep 2018

Verified traveler

Convenience location, easy access to business area and for tourist points. Well trained staff providing the best services comparing with others.

4/10

Poor

22 Jul 2018

Verified traveler

Friendly staff. However, the room we got wasn't spacious and the furniture was old. Didn't feel as much comfort as we should. The hotel was huge overall.

10/10

Exceptional

17 Jun 2018

Gansukh

It was a nice.

8/10

Excellent

17 May 2018

Shiju

Good stay

10/10

Exceptional

05 May 2018

Varun

One of the best hotels for its staff and service

The first day was bad, but the service is really good as the staff and the manager - Mr. Tung took quick action to resolve the problem and made sure that I was confortable. I would recommend to stay here purely because of the service.

8/10

Excellent

17 Apr 2018

TAN

staffs in restaurant breast fast area are kind of busy moving table here and there, and it causes inconvenience to all the guests, in fact they should move the table after the breakfast time is over

Partner

6/10

Pleasant

01 Apr 2018

Diwakar

Hotel in the city centre

Though I stayed here for two nights only. Check in procedure was pretty quick and smooth. Room was fine, had issues with air conditioning which was fixed. Don’t expect to use a pedestal fan at Pullman.

The hotel has to rediscover itself and they must maintain the physical resources. Hotel had a distinct smell, either due to moisture or something else.

10/10

Exceptional

31 Mar 2018

Verified traveler

Excellent service from staff - concierge, check-in, check-out, housekeeping and spa. Very helpful and concerned about maximizing my stay. Breakfast was delicious with plenty of options.

4/10

Poor

29 Mar 2018

Maurizio

Not a pleasant stay

Dated hotel but still in good conditions. Room service could not provide the wine selection as per menu offered, at least three wines wasn't available. Breakfast very disappointing, knowing Pullman standards, but the worst was the arrogant staff during breakfast including the managers and chefs. All in all I wasn't feel welcome in this hotel and this is all about in our industry. I won't return if not invited from your side to prove you've change this issues. Hope my honest critic will help you and you'll improve the services. For more details you can ask for my telephone number or email address.

8/10

Excellent

26 Mar 2018

Verified traveler

Hotel is old

8/10

Excellent

13 Feb 2018

Verified traveler

Efficient

Good hotel - efficient fluent in english staff

10/10

Exceptional

06 Feb 2018

Joshua

Buy 1 get 1 free Hoegaarden beer hotel

Very comfortable and clean hotel. Really love it that they sell Hoegaarden beer, 2 for the price of 1!

4/10

Poor

31 Jan 2018

Brith

Poor standard and service for Pullman

I stayed here 3 nights, and choose this hotel based on the room, bar and spa as priorities over the location, a bit away from the cozy part of city.
The hotel does not resemble a 4.5 star hotel, or the Pullmann brand, instead look after those in Hanoi Old Quarter, better standards and location.
The pictures does not reflect reality. The hotel is very old and just refurbished in main lobby area. Rooms: Old, and refurbished. My room did not represent the pictures, it smelled and they had placed an odor cup. I asked for an upgrade. After long explanation I finally got an executive room. This was not any better, bathroom shower heads and sink were clogged so water splashed to your clothes, and I found long hairs in my bed. Cleaning was so sloppy at all times.
Pool and 'spa' area: Very old facilities, I got so disappointed. Do not expect a spa, they should not be allowed to call it a spa, there were water damages, it was dirty and outdated.
Personnel and reception: was very unaccommodating, arrogant and did not apologize for anything, but went into arguments. It was very unprofessional and unclear who was in charge of the team. I asked for a reduction in the total bill, and after long discussion got a taxi to the airport, I really had to push for that.
The hotel ambiance: bar area is empty every evening, spa and pool with no people, location away from city. I have written to the General Manager, but he did not come back to me yet.

10/10

Exceptional

01 Jan 2018

Young

Good place to stay.

Very good place, we liked morning breakfast. Little bit far from old quarter but we needed to be away from all that busy street.

Partner

8/10

Excellent

07 Dec 2017

Verified traveler

My third choice of stay

The cleanliness and service can improve. I usually stay either at Lotte or Daewoo but decided to give this place a chance. Though it's newer than Daewoo, I have to say the service and cleanliness is better at Daewoo.

Also, there really is NOTHING to do around the area so be aware.

Lastly, I order room service and the food was terrible. It was one of the worst sandwiches I had in my life and for the price I paid, it should have been better. I've alway had good experiences with food in Vietnam so this was very shocking for me.

10/10

Exceptional

09 Nov 2017

Verified traveler

Nice looking hotel, room, and services

Nice looking hotel, the room and the services are great. Thank you.

8/10

Excellent

30 Oct 2017

Colin

Nice hotel/good value

Staff are very friendly and helpful. Really like the F&B concept. Rooms are a bit old and will likely need a full refurbishment in the not too distant future. Pool was a bit dirty.

Family

10/10

Exceptional

19 Oct 2017

loretta

Would definately stay at Pullman , Hanoi again.

My experience at Pullman has been exceptional to say the least. Very friendly , accomodating and helpful. Everyone there went above and beyond to be of assistance 24/7. Highly recommend the Pullman , Hanoi.

8/10

Excellent

17 Sep 2017

Shinya

clean room and kind staffs

The room is very clean and quiet. The staffs are friendly and kind to let me know everything that I needed. I would like to return next time.

8/10

Excellent

29 Jul 2017

James

Pullman Hanoi

Room was clean and well maintained, Wi-Fi was excellent, Staff were friendly and helpful. Good experience

Partner

8/10

Excellent

14 Jul 2017

Ian

Pullman Hanoi - It's pretty cool

All in all it was great place to put up. Good sized room with necessary comfort and work place. Food spread was great, but could improve with placing it on food warmers (eg. baked beans were cold, bao (meat buns) were soggy at the bottom, etc.) - also would serve as bacteria build-up prevention.

Would it be possible to include more English and Mandarin movie channels (pay-per-view is okay).

8/10

Excellent

13 Jul 2017

GRAEME

Hanoi

A great location, close to everything. Staff were wonderful. Great pool facilities.

Family

8/10

Excellent

29 May 2017

Verified traveler

Nice hotel
Friendly staff
Good location for business not so good for tourists as tours generally depart from the old quarter

6/10

Pleasant

20 Apr 2017

Yieow song

So So , for the price

6/10

Pleasant

02 Mar 2017

Nicolas

Refurbishment works ongoing with dusts and noise. Standard rooms are getting old. Air conditionning is overperforming with not much flexibility to set up the temperature.

10/10

Exceptional

09 Jan 2017

Brenda

Nice large hotel very good staff

Restaurant wsd good

Partner

8/10

Excellent

12 Nov 2016

Hardik

Decent stay

Stay was not too bad! They can still improve.

8/10

Excellent

28 Oct 2016

alex

Comfortable

Great rooms and good service, only let down by a not bad but underwhelming menu

6/10

Pleasant

01 Oct 2016

Verified traveler

This hotel is old building and I wouldn't stay here next time.

8/10

Excellent

29 Sep 2016

russell

HEasd to the old quarter - not much going on outside the hotel.

Partner

10/10

Exceptional

10 Sep 2016

Dean A

Great Hotel!

This was a wonderful hotel for the price! I would only wish it were in a more touristy neighborhood; but everything else about it was wonderful.

Partner

6/10

Pleasant

12 Jul 2016

James

Duncan Howarth review.

I have stayed in this property when it was the Horizon Hotel. The Main Lobby and some of the Public Areas have all been upgraded, the rooms have only have a soft make over, painting the old furniture white does not create a modern room. The bathroom is exactly as I recall it from 10 years ago, the fittings are very tired. The idea of the double size pillow is fine for lounging in or on the bed but impractical to sleep with, and the single pillow is simply too thick. As someone who likes a thin pillow I had to sleep without a pillow as neither pillow in the room allowed me to be comfortable when sleeping.

Partner

8/10

Excellent

03 Jun 2016

Armansyah

overall hotel is good but in the evening restaurant closed so quick

10/10

Exceptional

06 May 2016

Verified traveler

Excellent Service

The staff at the Pullman Hanoi was exceptional. I would definitely stay there again.

2/10

Poor

22 Apr 2016

Verified traveler

The hotel is in horrible condition

The hotel is 20+ years old and shows its age, the bathroom ceiling collapsed and almost hit my wife, the bathtub handle pulled out of the wall, the pool is not heated, the carpet smells, the tile grout is falling apart, everything is dirty and in need of replacement.......need I go on? The staff is aloof other than Ms. Mai Bui in the restaurant and one gal in the lobby. They still allow smoking in the hotel and the entire lobby smells like smoke and I fund a hair in my food. Our daughter was scared to go into the bathroom alone. Price should be about 40% lower based on condition and disengaged staff.

8/10

Excellent

21 Mar 2016

Heather

Good for business.

Good place to stay for work. Staff is very friendly and eager to help. The English skills of the front desk could have been stronger (especially since other staff in other areas had stronger language skills). Just a comment since it seems that is the most important area to have your strongest foreign language speakers. The food/restaurant doesn't have a wide selection and was mediocre if you have to stay there for more than a few days. The swarms of tourist buses overwhelm the morning breakfast but I've found that at other hotels in Hanoi. Overall a good stay.

8/10

Excellent

28 Feb 2016

Lim

Good pleasant hotel.

Courteous and helpful staff from the concierge, reception, room service and all others. Made your stay very pleasant.

10/10

Exceptional

19 Jan 2016

Sean Paul

Nice hotel, nice staff- will return.

Very respectful and helpful staff. Pleasant hotel for a work trip.

10/10

Exceptional

01 Jan 2016

Verified traveler

Nice hotel

Nice hotel only that the internet is quite slow...

8/10

Excellent

01 Dec 2015

Thanktank

Relaxing hotel

A very relaxing hotel.

Easy to get taxis to anywhere in Hanoi. Staff generally are very helpful and super at handling requests and providing information.

10/10

Exceptional

05 Nov 2015

Rafael

A great place to stay in Hanoi

A well maintained and well equipped hotel with attention to good service and super-comfy beds. Gym in particular was big with lots of machines and free weights and excellent facilities.

6/10

Pleasant

02 Nov 2015

Verified traveler

Could do better or charge less

I was very excited to visit Ha Noi, after visiting Saigon for so many years. Unfortunately, the hotel I stayed at did not justify the price.
Most of the staff seemed quite poorly trained in customer communication for a hotel of such a price. The lobby was well designed however the rooms were out dated and quite basic. The menu was also quite limited. The only thing I would say was that the gym was well appointed.

8/10

Excellent

29 Oct 2015

Verified traveler

All staff were extremely friendly, and very pleasant - so nice to see in all areas of the hotel.

Family

10/10

Exceptional

13 Oct 2015

Viet Do

Excellent Services

Nice hotel, good location, staffs could not say more Excellent. Especially Ngoc at the Reception Counter, and Nhung at Executive Lounge. They have tried to serve you at their best.
We booked first night at Executive Room and 3 nights at Deluxe Room, due to not many travellers at this time of the year so Ngoc upgraded us to Executive Room for the last three nights. Thank you so much...we had a good trip in Ha Noi.

Partner

10/10

Exceptional

26 Aug 2015

Verified traveler

Great Hotel

Great hotel,very helpful staff, could not find a fault with this hotel. Very enjoyable stay, highly recommend.

Partner

8/10

Excellent

25 Jun 2015

Verified traveler

Great hotel

Great hotel to stay. Very clean. The staff was friendly and helpful.

Family

8/10

Excellent

14 Jun 2015

sam69

top quality hotel

clean, modern hotel. friendly, helpful staff, good food, all you would expect from a 5 star hotel. It however not in the center of things and there is not much within walking distance. However taxis are cheap and so you can get one to the old part of town for about $3.

10/10

Exceptional

11 Jun 2015

Mabo

Holiday trip

I really enjoyed stay in this hotel. Excellent service!!

10/10

Exceptional

03 Jun 2015

Siu Kit Kelvin

Good Hotel with Reasonable Rate

This trip I stayed for 2 nights and just like going back home and meet family and friends as usual.

6/10

Pleasant

21 May 2015

duuuee

Good for biz trip

It was good hotel inly for biz trip.
I don't want to say bad for trip but hotel location pretty heavy jam.

10/10

Exceptional

08 May 2015

Verified traveler

Truely International Hotel

Pullman lives up to its global standard unlike some hotels set up in Vietnam which set themselves as 4-5 stars but the rating maybe self praising!

6/10

Pleasant

09 Apr 2015

Marquette

Nothing special

As we traveled through Vietnam, Hanoi was one of our destinations and we wished we would have done some research before booking this hotel as there was a congress going on in the city during our stay and some delegations were staying over in this hotel with result that every time you entered you needed to put your bags in a x-ray machine and walk through a metal detector. It was very annoying and not the best welcome you expect as nobody from the security did speak proper English and just showed me what to do which I didn't like too much. Nevertheless the reception manager apologized directly and explained what was going on, it would have been better if this happened before I needed to receive attitude from a security guard. We had an executive suite and had access to the Pullman Lounge, which is nothing special, a large room with some tables and a bar table where they place some finger food, drinks and fruit. A business lounge in certain US Airports even looks better and has more atmosphere than this lounge, we didn't spend a single moment here, for breakfast we went downstairs (even it is very busy during breakfast). Food quality was good, you are happy with a western corner after a week of noodles. Rooms were comfortable, the bathroom isn't anything special, large but nothing special. Would I stay here again, to be honest, I don't know as I wasn't very impressed.

Partner

8/10

Excellent

28 Dec 2014

OlddogHK

Nice hotel

The Pullman is rated a 5 star hotel and certainly for Hanoi it has a 5 star setting in spacious grounds. The public areas too are extensive and very modern.

Our room on the second floor opened out onto the pool deck (not much of a bonus in December but nice in the summer I would think) and the room itself was clean and apparently recently refurbished. However the bathroom looked as if it had been overlooked with rather dated finishes, a shower head fixture set well above the glass screen so water sprayed out when using the shower and very old fashioned taps and fittings. However this did not detract from the overall quality of the stay.

The buffet breakfast was extensive and service both in the restaurant and all areas was excellent.

There is free and speedy wifi in all areas of the hotel and the room tv offers some 50 channels.

8/10

Excellent

21 Nov 2014

Dark Prince

Great Experiences

Greeted by pleasant and smart attire staffs and given a glass of juice and hot towel at the lobby started the journey of happiness.

The check-in process is smooth with well explain from knowledgeable and patient staffs. As the check in time is not up yet and the room is not ready, the check-in staff provided the wifi password and directs me to the lobby sofa and bar location

The staff has also offer to keep the luggage (except valuable stuff) and recommend venturing outside so I will not be bored while the cleaner expedite the preparation of the room. It will be wonderful if the front office comes with safebox that can safe keep valuable for customer in this case.

The staff has also recommended signing up for hotel membership card to benefit from the perks.

Eventually the room is ready much earlier than expected. The room is clean, bright and nice (City view & King size bed). The wifi is working fine in the room and the restroom comes with rain shower system but no bathtub which I personally think is sufficient.

After settled down, I decided to venture out of hotel to familiarize the surrounding. I asked for iron board and was delivered before I’m back to the room couple of hours later.

The staffs are always seen with a happy smile and approachable. I have no problem in getting a taxi, getting the staffs to inform the taxi driver where I’m going and breaking smaller or changing bigger Vietnam dong from the front office.

The hotel location is nearby to ol

8/10

Excellent

16 Nov 2014

Belinda

Great hotel with just outside the city!

This hotel is a great pick! Outside doesn't look like much but as you step into the hotel the little things are what count and the room seems like you are staying in a luxury hotel. Added bonus there is a pool - hard to find in Hanoi hotels and with the heat all year round this is something you definitely need.
This is a great place to stay and be sure to ask the guys that open the doors at the front for suggestions where to eat at night. We asked one person - Henry and he was nothing but a great help and placed us in a taxi and sent us to a place where we had the best meal of our entire trip!

Pleasure to stay here and will return anytime.

Partner