Name: Courtyard By Marriott Toledo West
Address: 3536 Secor Road, Toledo, 43606, US

4/10

Poor

03 Aug 2026

Melainia

The staff member at the front desk was incredibly rude and unhelpful. It was clean but my shower was broken.

10/10

Exceptional

03 Aug 2026

Sandy

The staff was very friendly and helpful. We enjoyed sitting outside by the fire pits!

10/10

Exceptional

03 Aug 2026

Richard C

This property met all expectations. Good location, clean room, nice staff. Bed was so comfortable. Great for our brief stay.

10/10

Exceptional

27 Jul 2026

Alexis

My stay here was great. Staff was helpful and swift, the pool was refreshing (smelled very strong of chlorine though). My only complaint would be no continental breakfast.

10/10

Exceptional

21 Jul 2026

Michael

The pool area left a lot to be desired. Lack of towels stored there as well. This is the only negative.

Family_with_children

10/10

Exceptional

10 Jul 2026

Andrea

Receptionist was professional . Clean and spacious room.

Family

10/10

Exceptional

08 Jul 2026

KIM

I have stayed here three different times while traveling. This hotel is top notch!

Family

2/10

Poor

06 Jul 2026

Albert

Did NOT clean my room left it trash had to empty my own Trash and get fresh linen and towels and wash clothes along with getting new trash bags very dissatisfied

Self

6/10

Pleasant

03 Jul 2026

Nancy

We had a lot of problems with the keys working and had to keep getting them replaced. Our room was not cleaned one day. We had problems getting confirmations for our stay. But the staff was very nice and helpful.

Family

4/10

Poor

02 Jul 2026

CELIA

The walkway to our room had trash and we were there from five Friday to Thursday, and it was never vacuumed! I had to go down and request towels four times during that day! When I asked for maintenance, I received some attitude! I will not recommend this Marriott to anyone!

Family

10/10

Exceptional

26 Jun 2026

Eric

Cleanliness I like, didn’t have breakfast in morning I disliked.

Self

8/10

Excellent

26 Jun 2026

John

great hotel, close to University of Toledo.

4/10

Poor

20 Jun 2026

SANDRA

we checked in on June 9 and given keys that didn't work went back 2nd set didn't work master keys didn't work so given a different room. The room was ONLY cleaned 1 in a week we had to constantly ask for towels and toilet paper.Then to top it off the last night there on Monday the 15 at midnight we had a call from the front desk to bring down a credit card I prepaid on March3 for the room and when we checked in on the 9 they ran a credit card for incidentals really to call at MIDNIGHT this was after being at the front desk at 4pm as keys didn't work again I will not go back

Partner

6/10

Pleasant

15 Jun 2026

Ann

They charged my credit card twice for one nights stay. They immediately refunded it when I found the error, but always check your statement. This was more than just a hold. It went through as two separate charges.

6/10

Pleasant

13 Jun 2026

John

No luggage carts on arrival

Partner

10/10

Exceptional

06 Jun 2026

Barbara

I had a very nice and comfortable room. The location was perfect for amenities close by such as restaurants and shopping. It was very convenient for accessing the freeway too.

Self

4/10

Poor

30 May 2026

James

Beds were not as comfortable as we have experienced at other Marriotts. Mattress was lumpy and uncomfortable.

Partner

10/10

Exceptional

30 May 2026

Bernard

Colors and decorations.

8/10

Excellent

25 May 2026

Barrett

Nice place to stay. Been here twice and both times it was clean and staff was great.

Self

8/10

Excellent

19 May 2026

Marilyn

I didn’t like that there wasn’t a com elementary breakfast.

Family

10/10

Exceptional

18 May 2026

Jeffrey

Certainly better than the nearby chains

Partner

10/10

Exceptional

18 May 2026

Keith

Clean room good staff

10/10

Exceptional

28 Apr 2026

Richmond

NA

10/10

Exceptional

28 Apr 2026

Renia

The room was clean and comfy. Plenty of space in the room so you are not walking all over each other.

Partner

10/10

Exceptional

17 Apr 2026

Tiffani

The rooms were very clean and comfortable. We were all very impressed. The only thing that would’ve made the stay better would be complimentary breakfast

Friends

10/10

Exceptional

17 Apr 2026

bobbi

Very nice hotel!

Friends_and_family Friends

2/10

Poor

17 Apr 2026

Donald

The computer system was down so we had a 45 minute wait to check in. We were comped breakfast for that. Our tv never worked- called the front desk, was put on hold. My husband went to the desk about the tv and they never resolved it. No towels in the pool / had to ask twice. They turned our cards off in the middle of the stay and we had to have them turned back on after waiting in line to do so. Not a good visit. Probably will not stay here again.

10/10

Exceptional

15 Apr 2026

Marty

very nice experience. Great staff.

Self

2/10

Poor

12 Apr 2026

Nikki

Front desk is slow not very profession compared to most marriotts . Check in was slow, same at Starbucks. After check out I also had to contact front desk about I left in room. When calling I was hung up on then the person was supposed to check with housekeeping and return my call. The didn’t, when I called back housekeeping was gone for the day so asked for me to call back in the morning. None of this is what I call customer service.

6/10

Pleasant

28 Mar 2026

Roger

Rugs in the hallways had not been vacuumed, the floors were tacky when walking on them, the bathroom had not been vacuumed as there was hair on the floor , the hand towels were red stained, washcloths with holes in them and the shower was slimy. Never mind the tiniest bar of soap ever and it had no suds when wet. Will not frequent this hotel again when traveling. Positive note, the front desk ladies were very courteous and pleasant. The initial presentation was confusing. The entrance was on the side of the building and there was no signage showing entrance. The drive under covering was not even over the entrance… the luggage cart had to go over the curb otherwise where the ramp was located there was no covering. Our belongings got wet because there was no cover over the entry way. Real weird set up

Partner

10/10

Exceptional

27 Mar 2026

Paul

Don't have a complimentery breakfast. But they do have a good selection for purchase and snacks.

Family

10/10

Exceptional

20 Mar 2026

Kristi

Loved the floor to ceiling windows, but it was super comfortable and great place to get a good nights rest! Staff is super friendly

Family

2/10

Poor

15 Mar 2026

Tonisha

I would have given the property a 5 star. But they had some type of convention error with a whole lot of kids running through the hall up-and-down the fire stairway, making noise up until 11 PM at night, terrible.

Family

6/10

Pleasant

08 Mar 2026

Amanda

Room was clean, but had an over powering smell of perfume. It was so strong it made my mouth feel weird, if anyone understands that. We had to open the window for a bit to clear it out. Also soon after we checked in, a staff member opened our door up and then said they had it marked that our room was empty. There were no sheet or blankets available for the sleeper sofa and we had to go get them ourselves. Pool was filthy, but there was about 15-20 people/kids in it before we went. The night woman working was awful. We needed an antacids and an extra blanket. She was obviously napping in the lobby and not used to people bothering her in the middle of the night. Very rude about it, but we were told that snack area was 24/7.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Desmon

I had an excellent stay at the Courtyard. The room was clean, spacious, and very comfortable, with everything needed for a relaxing visit. The staff was friendly, welcoming, and always willing to help with anything we needed. The complimentary breakfast was a great bonus with plenty of good options to start the day. Overall, it was a great experience, and I would definitely stay here again and recommend it to anyone looking for a comfortable and convenient place to stay. ⭐⭐⭐⭐⭐

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Fred

Room was nice and quiet. I liked the shower. There were also restaurants you could walk to

Self

10/10

Exceptional

20 Jan 2026

Twylla

Great service. Clean.

Friends_and_family Family

4/10

Poor

11 Jan 2026

Mindy

Staff was not helpful with information they should have known, like what time breakfast was served! False advertisement regarding the room I booked. Got there and had to change rooms 3 times!

2/10

Poor

10 Jan 2026

Marion

No the room I PAID FOR OR THOUGHT I paid for was less expensive I wanted a SUITE or at most a replica of the image I that inticed me, it's certainlyis not all appealing, then I get here and I had to pay an additional $200 after I paid for you guys insurance so that was pointless waste of cash & a huge disappointment, the lady who seemed to be having a horrible day at work and she was so off putting and i felt as like i did something wrong to upset her basically told me going through any online platform was rip off, the lady who check us in was like grumpy and she seemed bother or annoyed by the presence of me, to the point I tried to be more pleasant cheerful and courteous as to the welcome of discourteous that I was greeted with. So sad to say I won't be leaving any rave reviews today or ever about this 1star place and the food menu is not appealing at the least, the tv remote barely works they didn't even tell us how to use tge c wifi and it is just a dred dark place that seem to be more on the page of a motel or secret encounter hookup spot vs a top tier place of bliss i have to say it sucked. Its just Dark and depressing and i felt like it was cheap or should be.

Leisure Family

2/10

Poor

06 Jan 2026

todd

My room was 73 degrees from the time I checked in until I left approx @ 2am despite turning down the thermostat. The kid behind the desk told me a manager wasn't present , but they would call me the next day, no phone call

10/10

Exceptional

06 Jan 2026

Mary

Nice rooms

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Jessica Lynn

Clean rooms

Partner

10/10

Exceptional

13 Dec 2025

Robert

Very nice and clean good staff friendly

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Stela

Clean spacious room, with great shower and bathroom. Numerous restaurants within walking distance

10/10

Exceptional

05 Dec 2025

James

Breakfast was fresh

Self

4/10

Poor

02 Dec 2025

Joseph

I’m not sure if the rules have changed. I stayed for 3 nights and at no point did the housekeeping come to make beds or change towels. I even asked on of the housekeepers on the second day.

10/10

Exceptional

22 Nov 2025

Dawn

Great and friendly service

10/10

Exceptional

19 Nov 2025

TWAYLA

Clean room, friendly staff

Friends_and_family Family

2/10

Poor

08 Oct 2025

Ashleigh

When we arrived, there was quite a bit of broken glass near the elevators. Not tiny specks, but some big chunks. it was not removed for over two days. There was no real dining in the hotel. When there was an unknown man knocking on my door and I went to call the front desk, the phone did not work. I managed to call using my cell, and the front desk promised to send security. I am not sure if security ever came. The man eventually left.

Business

4/10

Poor

04 Oct 2025

jennifer

2 staff members too busy on their cell phones. Room smelled like urine and no body wash in the shower bottles. Coffee pot didn't work. Floors and carpets were filthy when I reported it upon check out the lady looked at me like I was insane or a bum. $225.00 a night for a dirty room is ridiculous.

Business

10/10

Exceptional

30 Sep 2025

Brenda

Didn't eat breakfast

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

LISA

They only clean the room every 3 days.

10/10

Exceptional

22 Sep 2025

Kendrick

Lovely stay

Business_and_leisure Family

8/10

Excellent

16 Sep 2025

kenneth

The bed was hard and no free coffee in the lobby. Other than that I enjoyed our stay

Leisure Partner

8/10

Excellent

15 Sep 2025

terri

Breakfast was not included.

10/10

Exceptional

13 Sep 2025

Melissa

Nice stay

We had a great stay, beautiful room and bathrooms

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

matt

The plug on the tub was broken and didnt close all the way

8/10

Excellent

25 Aug 2025

Albert

Could Easily Have Been Better

Stayed for 5 days. Nice location easy access to and from. Excellent restaurants all around. Well appointed grounds but trash not policed up regularly. Inside common area well maintained and the desk staff were very helpful. Now the maid service needs some work. Cleaned our rooms one time and not well. I had to track them down for coffee and towels. Didn't take all of the trash when they did come. Not happy with the super small refrigerator. And no free breakfast!!

Business

6/10

Pleasant

25 Aug 2025

Jeffrey

Pullout couch was incredibly uncomfortable and no linens. No coffee in room and no coffee in lobby. Only options were to purchase.

Leisure Family

10/10

Exceptional

24 Aug 2025

Jeffrey

Nice place

Leisure Family

8/10

Excellent

24 Aug 2025

Jason

Great Place to Stay

PROS: Stayed here 21 days. Great layout. Good gym. Nice pool. Great lobby layout for meeting up with friends, doing work remotely or just relaxing. Staff is very helpful. Located walking distance to several Restaraunts.
CON: Have to request that they clean your room the night before.

Self

10/10

Exceptional

23 Aug 2025

joshua

Property was very nice and didn’t desk accommodated all my request. Too many food options to chose around hotel. This will be my go to hotel when I’m in toledo

Business Family

4/10

Poor

16 Aug 2025

Ernest

Our towels were dirty and the sofa bed didnt have sheets on it

Leisure

6/10

Pleasant

10 Aug 2025

Jordan

The shower was dirty, the rooms smelled like a sweaty man. The manager was helping another guest while I was checking in she was very rude to that guest. And the lady helping me was okay, I asked to change rooms because it smelled and the shower was dirty- She put me in the literal next door room. Then I come back after work and hear a couple sleeping together very very loudly. Finally I was moved to a nicer room. Overall it was OK.

Business Self

10/10

Exceptional

07 Aug 2025

Desiree

Staff was excellent!

4/10

Poor

27 Jul 2025

cam

I was there 3 nights and room was never cleaned or towels changed. I finally called housekeeping and they told me to come to lobby to get clean towels.
For the price we were charged per night i would expect room cleaning, or at least towel delivery.

Leisure Friends

10/10

Exceptional

26 Jul 2025

Todd

Very friendly staff and always willing to help!!

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Chelsea

Good spot for a road trip nap

Leisure Partner

6/10

Pleasant

20 Jul 2025

Erica

It was ok to stay

Leisure Family_with_children

6/10

Pleasant

19 Jul 2025

Mitchell

Room service only every 3 days - no problem but more than 2 towels when 2 ppl would be good. No free coffee fine but only one person working their “cafe” for morning rush meant 20 minute wait

10/10

Exceptional

19 Jul 2025

Shauna

I always enjoy my stay at Courtyard by Marriot Toledo West.

Leisure Self

10/10

Exceptional

18 Jul 2025

Lourdes

everything was perfect and the place is so cozy

6/10

Pleasant

14 Jul 2025

Gayle

OK room for overnight stay

The bed was such that you rolled to the middle. Had to request extra pillows and towels as there weren't enough in the room. Overall, this was adequate for an overnight travel stay.

Partner

10/10

Exceptional

06 Jul 2025

Miata

I didn’t care for the connectivity of the WiFi service connection to the television from my phone. It was frustrating because it kept giving me a message that the service was unavailable.

Business_and_leisure Partner

10/10

Exceptional

04 Jul 2025

Satema

Dirty bathroom

They bathroom was not clean someone left dirty towels on top of the shower curtain and there was hair in the shower

Friends_and_family Friends

10/10

Exceptional

29 Jun 2025

Quianna

This property was so nice. Everything was clean, the staff was willing to help with anything we asked.

We had trouble streaming to the tv from the room. Still not sure what the hang up is since we were connected to wi-fi. We just streamed from our devices the rest of our stay.

Leisure

8/10

Excellent

29 Jun 2025

Lea

Well designed aesthetically pleasing functional room with a comfortable bed and large TV.

Leisure Family

10/10

Exceptional

28 Jun 2025

Greg

Central Toledo Sylvania location

Once a year we come home to Sylvania to see a bunch of high school and childhood friends and couple of guys always pick this hotel and I’m glad I did as well very convenient where we need to go clean and I use the gym every day as well

Friends_and_family Friends

6/10

Pleasant

19 Jun 2025

Mary

Location is great near the expressway, shopping centers , a lot of different eateries

Leisure Friends

10/10

Exceptional

15 Jun 2025

Tracy

Best breakfast options over any hotel. Beautiful lobby with full bar. Outside area quaint with plenty of chairs and nice gas fire pits.

Leisure Family

6/10

Pleasant

14 Jun 2025

James

Nice new property only complaint is no continental breakfast 3.50$ a cup for coffee in the lobby

Leisure

8/10

Excellent

14 Jun 2025

Ryan

Great hotel but breakfast at the Starbucks bistro was not great.

Business

2/10

Poor

13 Jun 2025

Deborah

Nothing

Leisure

10/10

Exceptional

11 Jun 2025

Melanie

Everything was great, super clean, staff super nice. I was upgraded to a suite for no extra charge. This was our 2nd stay here in town visiting university of Toledo and we will definitely be back.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Gaynell

Nice, quiet and clean

Friends_and_family Family

8/10

Excellent

08 Jun 2025

susan

Good location

10/10

Exceptional

08 Jun 2025

Abbos

Good place

10/10

Exceptional

31 May 2025

Mark

Excellent hotel at a good price.

Leisure Family

10/10

Exceptional

30 May 2025

Tina

People were very kind and helpful. We loved the outside lighted patio to hang out in evening after a stressful day with my father being in st Vincent's mercy hospital.

Leisure Partner

8/10

Excellent

30 May 2025

Ronilee

We stayed here for a soccer tournament and enjoyed our stay. The rooms were nice and so was the pool. The staff was friendly at the desk too. The pool was not stocked with towels and I stopped at the desk to ask and was told they’d bring them down. We were there over an hour and no towels. I then had to call 2x because I could not leave my son swimming alone. Towels were finally
Brought but I was told
Someone stopped by and said no one was in the pool so they didn’t drop towels off when I had been there for over an
Hour and not one person stopped by. Even if no one was there the pool still needed stocked with towels.

Friends_and_family Family

10/10

Exceptional

24 May 2025

Michael

New. Good condition. Well managed and upkeep

Leisure Partner

2/10

Poor

19 May 2025

Verified traveler

Go somewhere else

Showed up at 4:30pm to check in, room wasn’t ready. Checked again an hour later and still not ready despite we were supposed to check in at three. We didn’t receive entry to our booked room until after midnight.

Business

8/10

Excellent

16 May 2025

Gary

Courtyard Marriott Toledo West, Room 328: Satisfactory experience. Nine (9) day stay. (No housekeeping service requested.) Clean and quiet, generally restful sleep beyond the late-night/wee-hours activity on Friday/Saturday night(s). Heating/cooling was comfortable. Microwave and mini-fridge worked well. Tub/shower/water temp was perfect. My son found the gym to be roomy and clean, well equipped with a good assortment of machines and free weights. Minor complaints: First night [May 1], Front Desk representative seemed to be annoyed by our late-night check-in. The pillow/linen on one side of one bed was not quite 'fresh'. Moved to the other side of the bed for the remaining nights. Wall hooks. Just a couple of wall hooks somewhere near the closet area for handling the day's wardrobe, repacking a garment bag or while ironing would be VERY helpful. The steam iron worked, but was damaged and it LEAKED badly. The quality of the bathroom tissue (toilet paper) was entirely terrible, a re-occurring insult with each and every bathroom visit. But finally, our Toledo grandchildren (9, 7 and 3) visited us once briefly during our stay and we and their parents watched them for almost an hour in the hotel pool. They had a lot of fun and experienced no ill chemical or other health effects from their swim.

Leisure Family

10/10

Exceptional

09 May 2025

jennifer

fabulous hotel and staff. very clean and comfortable

Business

6/10

Pleasant

04 May 2025

Candace

I don't mind having the same room everytime I come, but it was loud both nights I stayed