Antico Palazzo

4/10

Poor

06 Jan 2026

guillermo

My comments have nothing to do with employee. They work with what upper management gives them.
There were no eggs or cheese in the morning. Last breakfast I was offered eggs. The reception has a lot to desire with the exception of the Cuban one. He went beyond his duty to make my stay better. The mattress was old and I could feel the springs when we asked, I was told they were going to see if they had one nothing happened until we talked to the Latino clerk. There is no hot water to make tea in your room or coffee. The breakfast was cold the picture on the site is nothing compared to what we saw.

6/10

Pleasant

08 Nov 2025

Darcy Louis

Great location. Unfortunately my son’s and my room weren’t vacuumed on arrival. Requested and it was done. Bathtub drained very slowly so showers were an ordeal in my room. Across from an important papal cathedral.

Leisure Family

2/10

Poor

20 Oct 2025

Lawrence

The reception was unwelcoming, the concierge being blunt to the point of rudness. Breakfast very basic and sometimes of questionable freshness. The first room had many faults but we were moved on request. The second room was better.

4/10

Poor

13 Oct 2025

Doug

Poor rooms, hotel good location.

Nice Historic hotel, but rooms very basic, tired and need of attention.
Curtains wouldn’t open,
No mattress protector on bed,
No drain cover in shower, just a hole,
No toilet roll holder,
Nowhere to hang bath towels,
No cover on fuse box,
Missing light bulbs
Carpet, curtains and net curtains needed cleaning.
Leaking shower screen.
Totally unfriendly service
Basic average breakfast,
Good central location.

Partner

4/10

Poor

05 Oct 2025

Kali

The rooms are gross, stains on the sheets/comforters. The bathroom had mold, our toilet wouldn’t flush. The staff did give us a new room after 24 hours of no toilet, but the new room was just as bad, with a working toilet this time. A miserable stay.

Leisure Partner

4/10

Poor

13 Sep 2025

sean

Good location central with lots of walking items. Room is very dated mould around shower dusty temperature control didn’t work in the shower. Breakfast was very basic.

Leisure Partner

6/10

Pleasant

21 Aug 2025

SANDRA

Excelente ubicacion, pero los cuartos y el baño demasiado pero en exageracion, pequeños. Desayuno fue mejor de lo que esperaba, buena atencion al publico

Leisure Partner

10/10

Exceptional

01 Aug 2025

Mariasnelys

Wonderful place to stay and take in all the views.
Great balcony room to enjoy the city of Rome's busy streets, sights, people watch everything.
The hotel inside has many little places to wonder around and get lost in old Italian painted ceilings, courtyard, a beautiful chapel on the 3 floor. The staff is great especially Pereira, went above and beyond to help make our trip even better.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Anne Marie

The staff was wonderful, great location

Leisure Family

6/10

Pleasant

18 Jul 2025

luisa

En un buen lugar, fácil acceso a bus, limpio, el desayuno bien, lo único es que el aire acondicionado no enfriaba, muy amable todo el personal, hermoso patio interno

Partner

10/10

Exceptional

04 Jul 2025

Jacque

This hotel was AMAZING! The history associated with it is incredible. Located within a short walk to the Termini Station. Lots a good restaurants nearby and within walking distance to the Colosseum. The rooms were huge and comfortable. Staff were friendly and helpful. Would highly recommend. If I make it back to Rome I will stay here again.

Leisure Family

8/10

Excellent

01 Jul 2025

jonathan

Great location, near main station and on bus routes. Lovely shared spaces but room a bit tired and no proper shower. Bath with a hand held showerhead. Functional. Breakfast was good coffee and sweet treats.

Leisure Family

4/10

Poor

28 Jun 2025

laura

Do not put do not enter on you door they do come in me and my wife where in and the cleaning lady came in on us no cool

Leisure Partner

4/10

Poor

11 Jun 2025

Kumud

The hotel is very convenient for sightseeing.

But the accommodations is very old and desperately needs a refurbish. There are not enough power points, these are two pin only so take an adapter.

There is no in room or in hotel refreshments facility. So morning tea ☕ can not be done in room. The only food available is at breakfast,that is continental only no hot food. Once breakfast is done there is no facility for hot drinks only vending machines in lobby with can drinks.

Bathroom fittings are loose and in appropriate , shower needs to be hand held, difficult to shower.

Shame as hotel is in good location, but very poor accomodations and facilities.

Star rating is wrong it should have a two ⭐ ⭐ rating.

Hope this helps

Leisure Family

8/10

Excellent

02 Jun 2025

Alison

Visiting Rome from Montreal

A wonderful Italian charm hotel. Hotel staff super kind and helpful. Excellent location. 15 min walk to anything and close to the termini for easy in and out of the city access.

8/10

Excellent

31 May 2025

Jared

Room was good. Air conditioning didn’t really exist.

Leisure Partner

6/10

Pleasant

26 Apr 2025

Luciana

The room wasn’t prestige clean and the breakfast was very poor.

Business_and_leisure Self

6/10

Pleasant

22 Apr 2025

Claudia

If you want all the luxuries amenities, you will not get it here. We just needed a place to sleep and rest. It’s a great location you can walk to most places. You need a taxi, you just walk out the hotel and plenty of them are outside. You want to take the bus? It’s a short walk.

Leisure

4/10

Poor

15 Apr 2025

Kazuya

Not really good hotel

Overall stay is okay, however, two minus points I got during the stay, 1) Lift did not work 1st day even my room is 4th floor 2) Bath towel was Not replaced new one and due to lack of the working people, they requested us to get to reception to pick them up

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Robin

The first night wasn’t so good. No ac and the fridge didn’t work. We told the guy on duty and he said he’d check it out the next day:(. Room was very noisy. The did move us the second night to a bigger room, much cooler and quieter.

Business_and_leisure

6/10

Pleasant

20 Mar 2025

Helen

It is located only 10 minutes from termini train station,which is great for getting to and from the airport.
20 minutes walk to major attractions.
Hotel was fine, a little old decor. Breakfast was really limited, could benefit with more choice.

Partner

6/10

Pleasant

09 Feb 2025

Glenn

Hotel is nice but a little worn. Parking was not clear and when asked they were very vague about how you park - which is odd as once we had the information it was easy.

6/10

Pleasant

30 Jan 2025

Romany

Near metro station and walkable from some attraction sites.

Leisure Family

6/10

Pleasant

30 Dec 2024

Duane

Staff were very nice, however, the hotel itself is a little threadbare. Breakfast had limited options, but the cappuccino and coretto were plentiful.

Leisure Family

6/10

Pleasant

24 Nov 2024

Katryna

Fine for what you pay for

Leisure Partner

6/10

Pleasant

12 Nov 2024

Kulpreet

Old style look and carpated rooms.
Elevators are very slow.
Breakfast is just avarage, all cold stuff (3/10)
Bathrooms are not maintained well to the current living standards.
No exhaust in the rooms whatsoever.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Terrikka Nicole

Reminiscent of a different time.

Self

6/10

Pleasant

10 Nov 2024

Elizabeth

Room was very small, no outlets for changing phones, etc.

Leisure Friends

4/10

Poor

05 Nov 2024

Verified traveler

The only good is area. Hotel’s rooms are outdated. Our room was dark, filthy, refrigerator and TV didn’t work, behind it was covered in thick dust, shower drain was clogged…. Not a pleasant stay 😞

Friends_and_family Family

8/10

Excellent

05 Nov 2024

Dan

For the price it was a great location, we are not picky people

4/10

Poor

25 Oct 2024

Michael

Great location, which is probably why this hotel gets away with its run down condition. Furnishings are very tired, bathroom smelt of drains, over bath shower with no curtain so water went everywhere making the smooth tiled floor lethal. No ironing facility in the room and when I asked for one it was like I'd offended someone. Was probably a great hotel about 20 years ago.

Business Self

8/10

Excellent

19 Oct 2024

Michael

Well managed and clean.
Beautifully restored old building a short walk from Termini.
Bedding is…..just okay.
Overall….. good value for money.

Leisure Partner

6/10

Pleasant

13 Oct 2024

Eleonora

The nice thing about this hotel was the location. In a great location! You can walk to lots of restaurants, shopping and the Colosseum. However, we found the check in staff to be rude, less than helpful. The porter was equally rude and didn't seem to want to assist in anyway. The next morning staff was no better. The only nice staff was the housekeeping staff. The hotel was musty and the room very small. Overall, the location is awesome and I'd stay here again but will never stay here due to the rudeness and unfriendliness of staff. They act like they are doing you a favor. Extremely rude.

Leisure Family

2/10

Poor

08 Oct 2024

Timothy

We booked this hotel because it was convenient and looked good in pictures. The staff were helpful and friendly, but the room !!!
Dirty, mattresses old and lumpy, small and the bathroom was awful with a blocked shower that made it useless. It wasnt cheap, because of location, but basic standards were missing. We will be back in Rome but not at this hotel

Leisure Partner

4/10

Poor

05 Oct 2024

John

Property was way overpriced for its condition although in an excellent location.

6/10

Pleasant

30 Sep 2024

Karla

I love the palazzo but on my personal opinion they need to clean a little bit more, restrooms a little dirty and overall rooms and public areas have a lot of dust everywhere. Palazzo it is beautiful but need a little more love!!

10/10

Exceptional

14 Sep 2024

Margaret-Anne

The Antico Palazzo Rospigliosi is a charming, historic property (former residence of a Pope) in the heart of Rome just ten minutes walk from the Colosseum and Forum Romanum and five minutes walk from Termini Station, the Palazzo Massimo, one of Rome’s treasures, and a real mix of restaurants and night life. You can’t get more convenient!! What makes this little gem the best hotel in Rome is the staff. who make every stay at their hotel feel like you’re coming home!!

Leisure Self

6/10

Pleasant

11 Sep 2024

Krista

The hotel is in the heart of the city, which I really liked. We stayed for three days and our air conditioner did not work well. They said they fixed it and put a fan in our room, but it did not help much. Each time we asked the front desk for help, they seemed put out to answer the questions. The breakfast was slow and did not have a lot of variety.

Friends_and_family Friends

4/10

Poor

05 Sep 2024

Verified traveler

The hotel is NOT a 4 stars hotel: maybe in its golden times. It is old with the smell of humidity, old furniture and the electric system in the room shut down every time the kettle was working. Breakfast is poor and the two men who attended it saved the time. They were very pleasant and served with a smile. They were the only good thing the breakfast had to offer. The cleaning lady was lovely as well. As for the reception, only one of the 3 persons in charge was willing to provide information with a GREAT attitude. The other two men should consider changing their jobs, because they are not fitted for guest services reception. Overall, the neighborhood is very well located with a taxi station in front, nice restaurants, places to do laundry and the big landmark of Santa Maria Maggiore. Nevertheless, I won’t go again to this hotel.

Friends_and_family Family

6/10

Pleasant

04 Sep 2024

Navdeep Singh

Not bad if u want to stay in the city centre

Leisure Family

10/10

Exceptional

31 Aug 2024

Anne

ideal situation for transport and places of interest. outside courtyard was relaxing. Felt safe

Leisure Partner

10/10

Exceptional

28 Aug 2024

SARA

Beautiful

Leisure Family

4/10

Poor

24 Aug 2024

Linda

Rooms too small and not clean enough

Leisure Family_with_children

8/10

Excellent

10 Aug 2024

Bruce

Great location

Leisure Partner

4/10

Poor

08 Aug 2024

Sandra

A/C in bad conditions, carpet bad odor, dirty bathroom with mold in the tub

10/10

Exceptional

28 Jul 2024

Luminita

Good place to stay

The room was cozy, but a bir small. The AC didn’t work properly. The breakfast was not the best but ok for the money we paid. The location was excellent. It was close to all main attractions.

Friends_and_family Family

4/10

Poor

14 Jul 2024

Alejandro

Air conditioner is damaged during summer days. Breakfast 2 out of 5.

Friends_and_family Family

8/10

Excellent

08 Jul 2024

Alberto

Nice place, very central and near to Roma Termini station

Leisure Family

8/10

Excellent

28 Jun 2024

Beverly

Beautiful hotel. Hotel staff was very responsive to requests. Room showed a little bit of age. AC was not great. Room never got to a comfortable level of coldness for our liking.

Leisure Family

8/10

Excellent

28 Jun 2024

Beverly

Beautiful hotel. Hotel staff was very responsive to requests. Room showed a little bit of age. AC was not great. Room never got to a comfortable level of coldness for our liking.

Leisure Family

8/10

Excellent

23 Jun 2024

Dan

The location is excellent with many major attractions within a 30 minute walk and the metro station just a few blocks away. The staff was extremely friendly, especially the ones serving breakfast each morning. Rome was very warm during our stay and our room stayed uncomfortably hot.

Leisure Family

2/10

Poor

03 Jun 2024

Verified traveler

Bad experience

We ordered a classic room, but it didn’t match 4* level.
#The mirror frame in the bathroom is broken

#Shower base is very old and glass wasn't clean

#There are some problems with electricity in the bathroom

#The lamps near the bedroom dont work

#no shelves in the bathroom and shower, no hanging facilities for towels (there is on above the lavatory seat😕)

#there weren't shampoo in the bathroom (needed to ask) and no hair conditioner at all.
After complaining to the customer service, they moved us to the superior room, which was much better, but still without refreshens of toiletries.

And the worst experience was breakfast- cup of cafe/tea, bakery and cold sausages cannot be defined as breakfast - no eggs, no vegetables, no any kind of cheese, no hot dishes.
There was a juice as well, but spoiled.
But also the property has a great location and acceptable for public transportation

Partner

6/10

Pleasant

18 May 2024

Reem

The hotel is in a nice location with a nice garden. There was no electricity in the first few hours after we checked in. Breakfast was poor quality. Service was good, and they're nice. Hotel rooms are dated but cleaniliness is not bad. Small room but it didnt bother us. Overall, not a bad hotel. Hot water running the washroom and AC was working great.

Leisure Partner

10/10

Exceptional

30 Apr 2024

Peggy

All the service staff were excellent. I lost a wallet in a taxi, which was returned the following day by the driver. The front desk staff were especially helpful in informing me of all the steps I needed to take. The breakfast was very good and their breakfast staff were just great!

Leisure Family

4/10

Poor

17 Apr 2024

Greg

This hotel is very run down and in need of an investment upgrade. The hotel is certainly not a 4 star property and shame on you Orbitz for allowing it to be listed as such. There was leftover food in the refrigerator, carpet was dirty, bed was a joke(old mattress and didn't fit the frame even) and there was no shower curtain to contain water when showering. This place is terrible. The only positive is the location.

Leisure Friends

8/10

Excellent

09 Mar 2024

Michael

The hotel sounded like it would be \"faded glory\" and it was. The room was comfortable, staff were efficient and breakfast good, bearing in mind you don't usually get hot items in Italy.

Leisure Self

8/10

Excellent

19 Feb 2024

andrea

Comfortably

Leisure Family

2/10

Poor

05 Jan 2024

Pantea

Absolutely terrible... The first room we were given had a fridge that was not working, a nonworking TV, and nonworking lights. The shower head of our first room wouldn't even reach the stand for it, so we were forced to hold it the whole time. We were upgraded to their \"best room\" and all our luggage and items were moved to the new room without any warning or permission. They left a couple of items behind and it took a while to get them back. The 2nd room did not have warm water for showering, and the sink did not have cold water, only boiling water. we had bought a box of chocolate with 11 pieces of chocolates and when we left that morning and came back at night, only 4 were remaining, which means the cleaning staff probably ate them... the area was also terrible. I was pickpocketed on the same street on my phone was taken. Do not recommend this place

Leisure Family

6/10

Pleasant

04 Jan 2024

SAHER

Good location and staff but rooms need refurbishin

Good location, only 10 minutes walk to Colosseum. Many restaurants, ice cream shops near by. Grocery store was just 2 minutes walk, taxi stand was across the road. The courtyard was very nice with ample seats.
Staff were pleased and helpful, breakfast was reasonable.
But hotel rooms and specially bathrooms are in need to repair and refurbish.

Friends_and_family Family

2/10

Poor

18 Dec 2023

Verified traveler

Stay Away

This place is disgusting. Door card didn't work twice. Room had a horrible smell. Breakfast was a joke. Parking was around the street in a very bad location for robbery.

Partner

10/10

Exceptional

29 Nov 2023

Antony

A real character property with friendly and knowledgeable staff. Very welcoming and quirky place in a great location....definitely recommended

8/10

Excellent

22 Nov 2023

Mary

Perfect stay for a vacay!!😊

It was wonderful the only negative was the room was too warm. So we just opened the windows and wore earplugs. The staff was Wonderful, helpful and friendly.

Friends_and_family Family

8/10

Excellent

13 Nov 2023

Georgina

Staff was good.. small but clean..easy access to restaurants shopping and transportation

Leisure Partner

2/10

Poor

19 Oct 2023

Alexandar

blocked drains, broken appliances

Leisure Partner

8/10

Excellent

13 Oct 2023

Chainarong

It is an antique hotel but they are doing the best they can to serve guests. A very nice place with a little garden in the middle of the first floor (the ground floor is floor 0). The place is clean but they can only do so much to make it look presentable. Staffs are nice and doing their best to help. They do speak English.

Partner

10/10

Exceptional

13 Oct 2023

Aloysius

Very hospitable and always very helpful

Leisure Partner

6/10

Pleasant

29 Sep 2023

Israel

Breakfast and cleanliness are not suitable for 4 star hotel. It is more suitable for 2 star hotel

Leisure Partner

4/10

Poor

09 Sep 2023

Bianca

The hotel is okay ish but not 4 star level. The shower had some mold, the room fridge also had mold inside. The area around is very nice, location is convenient.

Business

4/10

Poor

01 Sep 2023

Sudeep

This is not a 4 star property by any means of imagination. 2 star at best.
Cannt beat the location though.

Leisure Family

10/10

Exceptional

18 Aug 2023

Varun

Great location

Leisure Family

10/10

Exceptional

14 Aug 2023

Susan

It was so wonderful to be walking distance to what we needed. The staff explained to us how to use public transportation and that was so helpful. Stay here made getting around Rome very easy.

Leisure

8/10

Excellent

12 Aug 2023

Verified traveler

Excellent quality and customer service

Friends_and_family Family

10/10

Exceptional

10 Aug 2023

Maria Fe

Front desk are very nice people. Speak english so we can understand each other as we dont speak fluent Italian. I like our place specially the window as we open it, we are infront of the church. Very nice view. All groceries, amenities, tourist are close by. Also the terminal is close by as we use it all the time. I highly recommended the place.

Leisure Family_with_children

8/10

Excellent

10 Aug 2023

Alexander

Pleasant and helpful staff. Great location for railway station and main city centre sights. Cleaners could have been more thorough, some light fittings in our room weren’t working and the shower was getting a bit tired, but the room was spacious and given our short stay (3 nights) the above mentioned issues weren’t major problems.

Leisure Family

8/10

Excellent

08 Aug 2023

Kitrina

Clean, great place to stay.

Clean, renovated old palace. Huge bathroom by Europe standards. Right across the street from Santa Marie Maggiore, and right next to a hop-on, hop-off bus stop. Very helpful concierge, and would stay here again.

Friends_and_family Family

4/10

Poor

06 Aug 2023

Masoud Irani

The property is dated and facilities are very poor. The rating should be maximum 2 stars. The breakfast was so limited as good as none existence.

Leisure Family

6/10

Pleasant

16 Jul 2023

Melissa

The hotel entrance is gorgeous and very close to Colosseum, but bed very basic and dated deco. Missing shower door, broken bedroom lock, breakfast very limited and not served at 7am like promised.

I wouldn’t want to be travelling alone and staying here personally.

10/10

Exceptional

28 Jun 2023

Peter

Right in front of Santa Maria Maggiore - beautiful basilica. Close to everything, easy walk to / from train station / termini. Breakfast was great, espresso and cappuccino with croissants, eggs on request, etc. wonderful.

Leisure Partner

6/10

Pleasant

07 Jun 2023

Verified traveler

Mediocre

CONS
- The breakfast was not appealing.
- No coffee in the room.
- The room is so tiny you can’t even open your suitcase if it’s not on the bed.
- They sprung a fee on us for my SERVICE DOG!!! I tried explaining she wasn’t a Pet and they weren’t hearing it. Very frustrating.

PROS:
- Easy to find
- Great neighborhood, lots to do and not SUPER touristy
- Safe in the room
- Good mattress

Partner

10/10

Exceptional

01 Jun 2023

Chad

Beautiful view

Leisure Family

8/10

Excellent

09 May 2023

Erik

Not great but more than good enough for a couple of days. Nice location.

Leisure Partner

6/10

Pleasant

01 May 2023

Robert

The building is wonderful, but the management have not realised its potential. The courtyard garden could be very pleasant but during our stay no cushions were put out and the area was unused. With the proper treatment it would be a great place to drink a glass of prosecco. However there is no bar.
Breakfast was poor with little choice and aweful coffee.
Room was very clean with clean towels each day.
Could be a great place, but is not now.

Business_and_leisure Partner

4/10

Poor

19 Apr 2023

Rose

The common areas were beautiful and well kept. The room I was given lacked any amenities. A simple item like a glass was not there. There was a device to heat water for coffee or tea but neither of those items were there. In fact if I had boiled water there wasn’t anything to put it in. As far as I could find there was only one outlet to plug annything into. The only thing left on the cardboard tray were two packets of sugar. Nothing in the refrigerator such as even a bottle of water. The only place to put my suitcase was on the one hard backed chair. When I asked about getting a bottle of water I was told the water from the faucet was good to drink. Bathroom clean but nothing like a toilet paper holder. Staff very cool and removed from helping. It appears the room I was given hadn’t been completely finished. Pricy hotel with no amenities

Leisure

10/10

Exceptional

01 Apr 2023

john

That the hotel was close to so many eating places, and shops, and transportation.

As an American traveler, I did miss a facecloth/wash cloth.
I don't like just using my hands, soap, and water.

Leisure Partner

10/10

Exceptional

17 Jan 2023

Zvi

Good viriety at breakfast.
Very close to rome center.
Has its own free parking.
A lot of public transport near by.

Leisure Family

2/10

Poor

11 Oct 2022

Ivis

This is the worst hotel to stay, super dirty, dust by everywhere, Expedia as a responsible company should stop booking for them, nasty place!

Leisure Family

10/10

Exceptional

03 Oct 2022

John

Great location very helpful staff

Self

8/10

Excellent

24 Sep 2022

Janet

The location is perfect, walking distance to most sites and opposite the Santa Maria Maggiore. It's a beautiful old building with many lovely features but our rooms were badly in need of an update and a deep clean, although the views across the square and of the church were wonderful. The staff were helpful and friendly. Breakfast was basic for a 4 star hotel, but we discovered on the last morning that you could order eggs; this should be made clear. Overall this is a unique hotel but in need of attention.

Leisure Friends

8/10

Excellent

03 Sep 2022

Helena

Good sized basic room in a great location. No fridge, but clean and comfortable and quiet. Basic bathroom, shower over bath with no curtain or screen.

Leisure Partner

6/10

Pleasant

20 Aug 2022

Emilia

The building is intersting, old and historical.Location is not bad. I dont liked that the AC was not working properly and the breakfasts was poor.

Leisure Family

10/10

Exceptional

08 Aug 2022

Jeff

Great location, nice rooms.

6/10

Pleasant

14 Jul 2022

Alicia

The hotel has some lovely parts, including the inner courtyard pictured. The room we moved to was nice, although small for our family of 4. It was not a four person room. It was a double with two beds added. The biggest disappointment was the cleanliness of the bathroom and the ineffective air conditioning. A four star hotel should not have black mold in the shower.

Friends_and_family Family

8/10

Excellent

15 Jun 2022

Negar

This was a very cute hotel. Our room was spacious and very comfortable. Staff were very nice and helpful.

Leisure Family

10/10

Exceptional

30 May 2022

Kandaswamy

Very friendly front desk - very close to all the attractions and restaurants— walkable distance to Roma train terminal !

Leisure Family

10/10

Exceptional

18 Apr 2022

Ronaldo

Good location

Leisure Family

10/10

Exceptional

09 Feb 2022

Morgan

Great Location, great building

Leisure Partner

8/10

Excellent

21 Dec 2021

Verified traveler

Disappointed overall

The hotel was just that, nothing special. Certainly not a 4 star hotel. The staff were nice enough but nothing exceptional. Were told to leave nothing in car as it was not attended even in their own area. It was gated but gates not closed. Toilet kept running and other amenities need upgrading. The room was of good size until they put a HUGE bed taking up most of the space including the walkway around it. No restaurant and breakfast was minimal. Close for sightseeing but that is about I can say for it. Disappointed to moved to different hotel after 2 days.

Partner

2/10

Poor

15 Aug 2021

Rebecca

Outrageous

We made a booking through here, confirmed and paid for, on arrival they said they were not even on the site then shouted at my daughter it was our fault not theirs i asked them if the hotel was the right ine he shouted yes but full full for a week.no bookings on line i showed him all and that it is paid. i asked for some help or understanding as we are 2 girls alone and it was late they refused and asked us to leave they wantes to sleep, everywhere was book up.
They said sleep in the carpark which we did as its a ling way from everything and we were very tired.
They said it qould be locked and it was not.
The next day they said 1 room 60 euros i showed i had paid they they got angey again at us at which point i left as it was very uosetting and stressful.

Friends_and_family Family

10/10

Exceptional

04 Aug 2021

Verified traveler

A wonderfully historic hotel in the heart of Rome with staff who are welcoming and friendly!

Leisure Self

10/10

Exceptional

06 Jul 2021

Verified traveler

Service and staff were great. Metro is a 5 min walk away. Front desk will direct you wherever you need to go and visit.