Hotel Heliconia Monteverde

Costa Rica , Monteverde
MONTEVERDE, Cerro Plano
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50 reviews shown

8/10

Excellent

08 Mar 2026

Francisco

Staff

Friends_and_family Friends

10/10

Exceptional

21 Jul 2024

Ariel

It’s a pretty good place to stay

Leisure Family

8/10

Excellent

06 Jul 2024

Paige

Heliconia

Very nice, clean and all the staff were friendly and helpful, especially Louiz.
He was wonderful. Grounds were beautiful with a lot of birds and flowers.
Restaurant food wasn’t great but the staff was very good.

8/10

Excellent

03 Apr 2024

Nadia

Beautiful views and grounds. Great location and very spacious. Our kids loved the loft space in the rooms and beds were comfortable. Staff was very friendly and helpful. On site restaurant was very good and breakfast included made an easy start to our days.

Leisure Family

6/10

Pleasant

04 Mar 2024

Allyson

It was run down compared to other places we stayed. There was no heat/air conditioning and no way to open windows. It was just average.

Leisure Family

10/10

Exceptional

19 Feb 2024

Kris

Excellent location, close to downtown, friendly staff and clean room.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2023

Angela

Staff was super friendly and the view was amazing! Short drive to Sante Elena where there are shops and restaurants.

Leisure Friends

10/10

Exceptional

10 Aug 2023

Bruce

Good hotel.

10/10

Exceptional

10 Jul 2023

Julian

Gorgeous view of Monte Verde area

Leisure Family

10/10

Exceptional

16 Jun 2023

JOAQUIN

Limpio, habitación amplia para una familia de 4. Tranquilo. Linda vista. Bien ubicado. Buena atención.
Gracias

Leisure Family

2/10

Poor

09 Apr 2023

Mariano

Be careful, they tried to ask for more money from us AT CHECKOUT. Terrible service and a really bad experience.

Leisure Family_with_children

10/10

Exceptional

19 Feb 2023

Geoffrey

wonderfully situated. Very nice wooden work. Very good beds.

Leisure Friends

10/10

Exceptional

02 Aug 2022

isidoro

very well cared. beautiful place. nice rooms.

Leisure Family

10/10

Exceptional

24 Jul 2022

Keary

One night in Monteverde

We arrived late and were received with the same enthusiasm as the first customer of the day. Our rooms were clean and comfortable and the property was immaculate. Our breakfast was absolutely amazing! We loved the charm of the hotel and the staff was very accommodating. Close to everything as well.

Friends_and_family Family

10/10

Exceptional

01 Jul 2022

Diana

Great overall experience. Beautiful and peaceful location.

Leisure Family

6/10

Pleasant

18 Mar 2020

Keith

It was a different experience

When we checked on, the person working the desk spoke to me as if he had an attitude. I did not feel welcomed. The needs were not comfortable and the pillows were flat. At night, it got really cold because there is no heat in the rooms. We tried to reserve the jacuzzi, but was later told that the heater was broken. I was going to plan a proposal while in the jacuzzi, but that fell through. thought about checking out a day earlier.

Partner

6/10

Pleasant

06 Jan 2019

Verified traveler

There was no telephone inmy room, and
light did not work well.

Leisure Partner

8/10

Excellent

30 Dec 2018

Verified traveler

The rooms were clean, the staff friendly, breakfast buffet was good...BUT oh my god the parking near impossible to find if you come in at night. Stayed in 500’s section and took forever to find parking for the area (had to drive to sign that said Art something and then another sign that had name of different hotel and holy cow if you went wrong way and had to reverse to turn around on very narrow gravel road) ... if you don’t have a car or drive in during the day it’s alright.

Leisure Family

8/10

Excellent

30 Dec 2018

Verified traveler

Beautiful views, nice large room. Had to drive to breakfast as we were far away from the restaurant.

Leisure Family

4/10

Poor

16 Jun 2018

Verified traveler

Horrible mattress. Room was clean. Staff was nice.

6/10

Pleasant

05 Mar 2018

Verified traveler

room was cold! but porch was nice!

we had a glassed in porch which was wonderful - however the weather was VERY cool and windy and there was no heat in the room. There were small ants in the room and on the porch that swarmed any food or sweet thing left out. The room was on the third floor with no elevator - this would be a concern for anyone not able to climb steps easily. Also the uphill/steps from the reception area to the room would be difficult for those who were not in really good shape....

8/10

Excellent

03 Jan 2018

Verified traveler

Shower stream was weak and shower head in poor condition. Very little hot water. Had to rush not to run out of hot water

8/10

Excellent

03 Jan 2018

Verified traveler

Good lodge-style hotel near Monteverde

Convenient lodge-style hotel close to Monteverde. Staff was very helpful with arranging tours.

6/10

Pleasant

11 Jan 2017

Hugo

Nice place but simple.

Confortable room. Nice bed. Great view from the top of the mountain. Breakfast is too simple with little options. Fruit was not fresh. Nice location in Monteverde. Difficult to climb the hill for people with dissabilities.

6/10

Pleasant

26 Dec 2016

Verified traveler

Old property,slow staff, elevated access to rooms

Very old fashioned room. Staff is slow but friendly. Location is great..in the middle of city..so close to tours and all activities.

Family

8/10

Excellent

07 Mar 2016

Mason

Spacious rooms with a view!

Hotel Heliconia is conveniently located in Monteverde not far from the Cheese Factory or Santa Elena. The most surprising thing by far was the size of the rooms and the space! Our room had a glassed-in sitting area with table and chairs and a separate bedroom. The bedroom included two king-sized beds and a loft with a queen-sized (?) bed. You could easily sleep six people there with room for the kids to run around like crazy people. ;) The shower was very large and the finish of the room generally was typical Costa Rican, lots of tile and wood. Parking was easy, but the hotel was a little difficult to see at night (no lights pointing at the sign). Nice place with tons of space!

8/10

Excellent

06 Mar 2016

Rod

Great view at a great price.

Nice hotel. Rather plain rooms but well kept. We stayed in the upper building (the one in the picture with the green roof). It is a long walk from the office but what a view!!!! You can see to the gulf of Nicoya beautiful sunrises and sunsets from the deck right out the room door.

10/10

Exceptional

17 Feb 2016

Jennifer

Hotel near Cloud Forest

The hotel was in a good location and our room was large. I was disappointed that there was not a hair dryer or wifi in the rooms.

Partner

8/10

Excellent

27 Dec 2015

Verified traveler

The room was really cold and no hair dryer

Family

10/10

Exceptional

22 Dec 2015

Verified traveler

The staff were extremely accommodating and friendly. Would have been comfortable if they had WIFi access in the rooms as there were times when the weather was not favourable to walking down the hill to the main reception area. Yes, there was good shuttle service but one does not always want to depend on that.

8/10

Excellent

09 Jun 2015

Sam

Warm and cozy atop the mountain of Monteverde.

Staff was excellent and made all of our arrangements for our daytime and nighttime adventures. The room gave us a woodsy, cabin-like feel, which was fitting considering you're about 4500ft above sea-level.

4/10

Poor

27 May 2015

Meh

The hotel is a bit away from the town centre. The room was spacious, but the matress and pillows felt from the last century. Breakfast was terribly slow and cold. Overpriced.

10/10

Exceptional

19 Feb 2015

Alicia Sunscape

Beautiful

This place is remarkable! Up in the elevations of Monteverde the views are spectacular. Peaceful like being in the Heavens. The Staff is inviting.

4/10

Poor

12 Jul 2014

Verified traveler

The room was not ready at check in time. First room smelled like urine so they took us to another room that had not been cleaned. Then they gave us a suite, which was nice,
but up a super steep hill and very far away. We had three sleepless nights because of the sound of the wind howling. We left two days early and they refused to refund any money. Breakfast was not good.

10/10

Exceptional

12 Jul 2014

Bill

Huge and wonderful room with loft for two children

Beautiful room overlooking large valley. Close to Monteverde cloud forest, the Cheese Factory, CASEM Cooperative and Stella\"s Bakery. Interior of room is entirely finished in rich woods. Our room had a King bed and two single beds in a spacious loft. Large soaking tub for two as well as large shower. Very clean, would definitely stay again.

10/10

Exceptional

24 Jun 2014

YoYo

Huge Beautiful Room with Awesome View

We were blown away by the size and beauty of our room. We had two king size beds and a queen bed upstairs. There was a closed in patio, where one could entertain and an open balcony with a beautiful view. The staff was very helpful and let us know of all the activities that we could do during our stay. The staff was also very responsive to our needs and requests. We could have stayed in our room for the whole stay and enjoyed ourselves.

2/10

Poor

24 Jun 2014

Travelmama

Worst stay ever

After a long 3 hour drive up a bumpy, dirt road we arrived at the hotel at time of check in and they argued that the room wasn't ready and that I had not prepaid for the room(which I had) and charged us even more without the Hotel.com discount and were rather rude about it. The Hotel was on a busy corner with lots of noise and traffic. The jacuzzis were drained. The toilet leaked all over the floor when flushed (which my husband fixed). The doors of the room would not close properly so the wind and mosquitoes came in and kept us awake. It was unfortunately the worst night of our Costa Rica vacation.

2/10

Poor

28 May 2014

Paul

Scorpions and Bad Smells

We stayed at the Hotel Heliconia for two nights. It was definitely overpriced for what it was. The room was very basic, no TV, heat, or air conditioning. There was wood paneling everywhere. The most noticeable thing was the smell, which was a general dank scent. The beds were very old, the sheets and the bed cover seemed to have been ~50 years old and probably contributed to the smell. The pillows were lumpy and we found bugs in the bed.

The walls were paper thin and the windows didn't fully close. There were also no screens, so bugs could freely enter your room whenever they wanted. In fact, we found a live scorpion crawling up the shower curtain while taking a shower. We immediately packed up and left, leaving the scorpion in the bathroom. It might still be there now!

10/10

Exceptional

03 May 2014

Max

INCREDIBLE!

This is an amazing place to stay. Every direction you look has an incredible view. The room we had was giant and very nice. Very professional and friendly staff. Convenient location near everything. There is also a restaurant with delicious food. Will stay here again in the future.

Partner

6/10

Pleasant

02 May 2014

Liz

Basic friendly hotel

great location, friendly staff, awesome breakfast, but very basic rooms.

10/10

Exceptional

22 Feb 2014

Verified traveler

It was just great

I found 3 star hotels in Costa Rica are perfect. They are very nice, clean and the staff was awesome. The room was very nice. Animals out your front door. The buffet type breakfast was delicious. My only problem was we could only stay for one night:( next time I want to spent more time in that area. The hotel had a great location. Very close to town and the park esp if you have a car. Get ready for the drive into montaverde. It's a rocky dirt road for many miles. I would try and do it in the day time ( we didn't of course) but that would be a lot easier and the views are just amazing. We drive out of the area in the daytime and it was a lot less stressful.

10/10

Exceptional

24 Jan 2014

tina

great place great staff

Very helpful and very nice people!

2/10

Poor

18 Aug 2025

wendy

No volvería!

No lo recomiendo, por las sgts razones:

Las instalaciones son súper antiguas.

Cero sentido de hospitalidad.

El desayuno es súper limitado y poco agradable.

La cama estaba como “hundida”

No hay aire acondicionado y tampoco se pueden abrir las ventanas por los insectos.

Los alrededores de algunas habitaciones son oscuras y solitarias.

El precio, no lo vale!

Hay otros hoteles en la zona que por la mitad del precio, hay un desayuno espectacular, atención al cliente excepcional, instalaciones modernas, huelen rico, se siente ese sentido de hospitalidad que le hace falta a este hotel Heliconias.

Leisure Partner

4/10

Poor

20 Jan 2025

jean claude

Mauvais

La baignoire de fonctionnait pas, le petit dejeuner n est pas bon.
Pas de riders dans la chambre

L hotel est bruyant et vieillot

Le prix est bien trop élevé pour le service

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

Kassy

Vue magnifique

Leisure Family_with_children

10/10

Exceptional

20 Aug 2023

Jose

Excelente servicio al cliente ! La habitación muy espaciosa !