Name: El Establo
Address: Diagonal to Escuela Rafael Arguedas, Monteverde, CR

10/10

Exceptional

21 Jul 2026

KAROL BRENES

Great for families! We had a great time with our kids doing the canopy and the guided night walk they have inside the hotel property! The staff was super friendly and eager to help with anything we needed! Gym was nice and well equipped and breakfast had a lot of options to choose from! I would definitely recommend it!!

Family_with_children

10/10

Exceptional

20 Jul 2026

izyocat

Very nice room with extraordinary view. Only no ac or ventilator in the room.
Very nice buffet breakfast.
Nice and helpful staf.
Woud go for second time

Family_with_children

8/10

Excellent

10 Jul 2026

Andres

Las habitaciones les hace falta una remodelación, la luz es muy deficiente y en las que son de dos pisos la ventana que son varios vidrios en días de mucho viento deja pasar el aire de una manera insoportable.

Sobre el hotel, es el más completo de la zona

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Joshua

Great location and beautiful property. Nice rooms with views. Wish they didn’t charge guests so much to use their preserve trails.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Michael

Excellent resort great location Immaculate property. I'm biggest complaint is the wifi was quite hit or miss and dropped frequently

Family_with_children

4/10

Poor

03 Jul 2026

Bhanu

While the breakfast was decent, the property itself felt poorly maintained, outdated, and significantly overpriced at $350 a night for the off-season. The rooms were dimly lit and felt stark and uninviting due to bare, poorly finished walls. Essential items like a basic table or chair were completely missing, and the lack of air conditioning made the space quite uncomfortable. To top it off, the window blinds failed to block out the morning sun, and we dealt with a faulty toilet that required constant maintenance calls throughout our stay. The value simply doesn't match the price.\"

Family_with_children

10/10

Exceptional

01 Jul 2026

Anand

Very clean, top of the line amenities, friendly staff and amazing service

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Ramiro

Views were spectacular!

Family_with_children

2/10

Poor

25 Jun 2026

ralph

Everything about our stay was terrible. We actually cut our time short in monte verde because of it.

Family_with_children

6/10

Pleasant

10 Jun 2026

suresh

Pricy hotel/resort. For the price, breakfast is not included and they charge $25 per person. Staff were uninterested in providing help. Shuttles were quick and prompt. The view is not great either. Overall just an okay experience.

Family_with_children

10/10

Exceptional

30 Apr 2026

Debra

Both restaurants had great food, bar selection and excellent service. The staff goes all out to make sure you haveeverything you need for an enjoyable meal.

Partner

8/10

Excellent

03 Apr 2026

Sara

Room was clean and spacious, large bathroom, shuttle staff were very friendly. Had a great view from room and able to see lots of different wildlife - recommend watching sunset and night tour - was disappointed had to pay additional $20 to hike trail at the top of the hill. Breakfast buffet was ok - traditional Costa Rica breakfast options. Wish the pool bar was opened longer to have time to swim and relax after done with tourist attractions and supper

10/10

Exceptional

03 Apr 2026

Mohammed

Excellent property. Updated and modern.
Extremely friendly staff and quick WhatsApp communication with the front desk staff and easy booking for all activities.

8/10

Excellent

03 Apr 2026

Raman

Great place with a beautiful view. I stayed on the 9 level.

Friends

10/10

Exceptional

24 Mar 2026

Jay

Amazing location uphill on a mountain, great views of the bay from the back yard of the rooms with frequent visits of birds, staff was very helpful!!

Family_with_children

2/10

Poor

23 Mar 2026

Michele

I never leave bad reviews but feel I need to share my families experience. We had a ground level floor with a view of bushes, 2 random plastic chairs on the patio that were very uncomfortable. Not cozy! To get to your room you have to walk through this very dark cave like hallway. Poor lighting. Several spiders on the wall and pillow. Holes in screen, Keep your suit cases zipped! My husband woke up to several bug bites! Stained carpet. We tried to watch a movie at night but no Wifi/ TV didn’t work. The # we were given at checkin for front desk reception either didn’t work or they just don’t answer the phones. We asked if it was possible to change rooms the first night, but bc there wasn’t water to another building, several guest were displaced and hanging around the lobby at 9:00 at night, we were told to speak with a manager in the morning. No a.c. The property is Very steep, no side walks, unwalkable. You have to drive everywhere on the property or ask for a shuttle (but again no one was answering the phone). No parking available at our building, everyone was getting blocked in! Guests that stayed in our building would leave notes with Rm # on car so guests could knock on their door if they needed to leave. We felt trapped! Large buses everywhere. You can’t easily walk to grab a cup of coffee. Inaccessible and kids had no freedom to explore. Felt more like an outdated college dorm feel with a common area to eat. Checked out in a.m. Hope this helps other future families.

8/10

Excellent

14 Mar 2026

Lorelei

Our room was at the top of the hill which was a great view, but no soundproofing. It was loud. The towels and the shampoo/body wash were subpar. We had a car so did not have to rely on the shuttle but a shuttle is provided. We did the night walk which was fun but way too long. An hour would have been plenty.

6/10

Pleasant

22 Feb 2026

MICHAEL

Good, clean rooms. Unexpected fees. Very nice though

10/10

Exceptional

11 Feb 2026

Michaela

Amazing hotel! Wasn’t expecting them to have just beautiful grounds and an onsite nature reserve you can hike for a small fee. Staff was extremely nice and room views were amazing! Would 100% come back!

Leisure Partner

10/10

Exceptional

02 Feb 2026

Michael

front staf were great . security staff super thanks for opening our wine :)

Leisure Partner

10/10

Exceptional

31 Jan 2026

Benjamin

Was very nice, very comfortable

Leisure Partner

10/10

Exceptional

26 Jan 2026

Jeff

Great location. Thermal pools were amazing and hotel rooms xtra large.
Will be back.
Only downside is that the room does not have a direct view of the arenal volcano… you need to step outside of the room to view…

Leisure Family

8/10

Excellent

11 Jan 2026

Adrian

Hotel is in a great location, but if you are a light sleeper you may want to ask them to not but you to a neighboring guest. Since walls are super thin. We had nobody next to us the first night and it was great! But second night a lady was talking on her phone all night and we could not sleep. But on the positive side their night walk tour at the property is totally great! We saw a lot of cool night animals and insects and their staff at the restaurants were really friendly and kind. You should try their Brownie with ice cream at their restaurant.

Business_and_leisure Family

8/10

Excellent

07 Jan 2026

Hari

Location

Leisure Family

10/10

Exceptional

03 Jan 2026

Veronica

Las vistas desde las habitaciones son absolutamente espectaculares. La comida es increíble y de muy buena calidad, aunque un poco costosa. La ubicación es excelente y el personal es muy amable y atento. ¡Sin duda, una experiencia que repetiría!”

Leisure Family

10/10

Exceptional

31 Dec 2025

AVETT

Everything here was great! The food and housing was very nice!

Leisure Friends

10/10

Exceptional

30 Dec 2025

yugandhar

Great sunset view from our room, clean rooms

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Umesh

Balcony offered great sunset views. Hotel had awesome view point with humming birds and great trails to experience nature as well as peacocks right on property. It's conveniently located near all activities and property is well maintained. Staff is great , very helpful.

Leisure Family

8/10

Excellent

27 Dec 2025

jess

Friendly, helpful staff. Great location. Wonderful grounds

8/10

Excellent

27 Dec 2025

Bharadwaj

Great view, top of the mountain, unique experience of sunset, mountain weather
Restaurant food - had dinner - needs improvement - Christmas Eve preferred some items - it was very normal, bland - minor design flaw - in the bathroom - towel hanger near the bathroom sink obstructs you and the tap as you brush, shave etc. room 829

Leisure Family

8/10

Excellent

26 Dec 2025

Neelam

Lovely hotel with really nice staff. The location was walkable to different restaurants and activities. The property is really hilly but the shuttle was fantastic and very convenient to get around. We really liked the pool and enjoyed the balcony on our room - both were great for spotting wildlife and enjoying the breeze.

Leisure Family

10/10

Exceptional

25 Dec 2025

Rajesh

Excellent stay, great tours. Will recommend but night and day tours

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

kiran kumar

Backyard view was fantastic. Kids used to see coatis in the backyard and they were so excited. Staff were amicable. Breakfast was really good with fresh fruit and lot of variety.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Dominick

This hotel blew us away, amazing views and great room. The restaurant and bar was awesome with great service!

6/10

Pleasant

22 Nov 2025

Andrew

Staff were overall fantastic and would say they were 10/10.

However for the price we paid, there were some things that weren’t that great.

The rooms were pretty bare, and had scratches all over the walls and broken window blinds. And staff would generally be working right outside our window so it felt a bit intrusive at times.

The rooms were also quite loud and the way the buildings are made cause of a lot of echo so you can hear every conversation going on.

Leisure Partner

10/10

Exceptional

18 Oct 2025

JAIME

Our stay was fantastic.

8/10

Excellent

05 Sep 2025

spilman

The viewswere spectacular and the on site 4 star resturant service and food was great.
Mountain trails were challenging.
Great gym for working out.

Leisure Partner

8/10

Excellent

01 Sep 2025

Christy

Charming cottage-style property with basic amenities: restaurant, 24-hour gym, souvenir shop, and a partially open “indoor” pool. Food is nicely presented, like elevated pub fare. No luggage room and late check-in at 3 PM. Soundproofing is poor—you can hear neighbors and hallway traffic. Clean, friendly staff, and great views. Good for families or young couples, but not a luxury stay.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Sarah

Couldn’t fault the hotel - large in all respects but not a lot of character.

Leisure Family

8/10

Excellent

27 Aug 2025

Richard

The hotel is over a large area, fortunately we were located near reception and the breakfast area. There are shuttles on demand that take you to the other areas of the resort such as the pool, restaurant and canopy/night tours.

The food at the restaurant was excellent. we found the breakfast buffet to be average, with the exception of the made to order omelettes which were excellent too.

Monteverde is much cooler than the rest of Costa Rica so provided some rest-bite from the heat for a few days. The excursions at the hotel and surrounding area are the main attraction as the small town was quiet.

Leisure Family

4/10

Poor

13 Aug 2025

Laurie

Room odor and broken toilet

Very disappointed. Our room had a strange odor and turned out the toilet wasn’t working. Requested it fixed, next day still wasn’t working. Finally requested we change rooms for second night which is a pain and mostly annoyed that zero credit has been given for first night. Response at front desk felt very dismissive and unapologetic. I never leave a bad review anywhere so wouldn’t post if I weren’t truly disappointed with lack of willingness to rectify.

Friends_and_family Family

2/10

Poor

12 Aug 2025

Shaima

Do not stay at the El establo hotel in Monteverde. It’s a beautiful location but Bad service and no maintenance. I am not sure why they charge so much when they don’t have the basic services for any hotel. It was an awful experience. Especially with the kids. Our room had no Tv, wifi. Washroom didn’t have proper waterflow for showers or toilet. The hotel has no elevator and the staff don’t help with the suitcases. The rooms get really hot during the day coz there is no AC. The pools are not maintained. There was no pool towels. The list goes on and on.. never again!

Leisure Family

4/10

Poor

05 Aug 2025

Moua

This was one of the most uncomfortable hotel stays I’ve ever experienced. There’s no AC, no heater, and absolutely no bathroom ventilation. The building’s design makes everything worse — the hallway acts like an echo chamber, and the bathroom window literally faces the hallway, so you can hear every single person walking by. Even with the bathroom door closed, the wind howled through and rattled the door all night.

Both windows — one in the bathroom and one in the bedroom — are placed very high up, and although they’re small, there’s no practical way to close them. And even if you could, the lack of ventilation would make the room stuffy and uncomfortable. The bedroom window also lets in constant noise from outside — animals, wind, and more — making sleep nearly impossible.

To top it off, the bed creaks loudly with even the slightest movement. Every time I got up to use the restroom at night, the noise woke up my sister who was sleeping next to me.

Also, skip the breakfast — it’s extremely overpriced at $25 per person and absolutely not worth it. You’re better off eating elsewhere.

Overall, it felt more like camping than a restful hotel experience. I didn’t get a decent night’s sleep due to all the disturbances. If you’re looking for peace, quiet, and comfort, I strongly recommend avoiding this place.

Leisure Family

10/10

Exceptional

03 Aug 2025

Ron

This place offers comfortable rooms and a helpful staff, making it a great place to stay.

10/10

Exceptional

03 Aug 2025

Verified traveler

Good options were great and the shuttle around meant everything was easy to get to.

Partner

10/10

Exceptional

01 Aug 2025

Emily

This hotel is so beautiful in such a beautiful location

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Kishor

Rooms with a view

We had really pleasant stay. The grounds the hotel is set in amazing. All the rooms seem to have great views across the valley, with nature being so close. Only criticism is the acoustics, the rooms echoed. I love to go back again.

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Kanti

It is a huge property with everything you need. Shuttle service was excellent. Activities could be arranged at the property. Breakfast was brilliant. Lighting in the room was poor and room was outdated. Staff was great. However, waiter service at the restaurant was very poor for an empty restaurant.

Leisure

10/10

Exceptional

04 Jul 2025

Leandro

Amazing staff, lovely rooms and beautiful greenery throughout the entire hotel

Leisure Partner

10/10

Exceptional

18 Jun 2025

Ruben

Service as superb, food was great and tours were fantastic. Will return again

Partner

8/10

Excellent

15 Jun 2025

Madeline

A great location near downtown while staying in the middle of nature. The property is full of wildlife and all of the staff is super helpful. Breakfast is delicious and definitely recommend the banana bread! Austin the bartender is great, we visited him for a few happy hours. While you’re there check out the spa and excellent way to recover from zip lining! The property was larger than expected so we were thankful for the shuttle to get us around. One flag is that there was no AC in the hotel rooms but at night it cooled off.

Leisure Friends

6/10

Pleasant

07 May 2025

Jose Daniel

Fair

Leisure Partner

8/10

Excellent

21 Apr 2025

Esteban

Great property; building maintenance can be better

Leisure Partner

6/10

Pleasant

16 Apr 2025

Aylin

booked an ocean view room expecting, well… a view of the ocean. What I got was a major letdown. There is absolutely no way you can see the ocean from these rooms – it's way too far. It honestly felt like a scam. If I had known, I would’ve just saved the money and gone with a standard room. They really shouldn’t be advertising these as “ocean view” unless you’re actually seeing the ocean.

The hotel itself is massive, overall beautiful!

Another issue was the lighting in the room. There was barely any natural or artificial light, which made the room super dark, especially in the mornings when trying to get ready. Not ideal at all.

On the brighter side, breakfast was really good and the staff were very friendly. But check-in took forever.

Leisure Family

10/10

Exceptional

11 Apr 2025

Marshall

El Establo

Beautiful property and awesome views. Lots of wildlife on the resort- coati, hummingbirds, crested guan, among others. Offered private reserve and night tours on property. Convenient to national park. Restaurant had good food. Large rooms, modern and comfortable

Friends_and_family Family

8/10

Excellent

09 Apr 2025

Jillian

Beautiful

10/10

Exceptional

06 Apr 2025

melissa

The open stone bathroom in our villa made you feel like one with nature, it also allowed nature feel at home in the villa..

10/10

Exceptional

02 Apr 2025

Jaime

This property is a great place to stay but it definitely needs an upgrade. It's like stepping back into the late 70s and 80s. The views were amazing and the activities they have on the property are great but do costs, and as much as you wanna belive that all Central America is cheap, Costa Rica is not. So be ready to shell out the cash for extra curricular activities as if you were back in the US.

Leisure Partner

8/10

Excellent

27 Mar 2025

Ramesh

This property is set on a mountain and gives a very nice nature feel. Check in was very nice. Lunch, including vege options was very good. Breakfast was also very good. On the hand room had very dim lights, very limited furniture. One lamp was not working and required two calls to get it replaced. Only one soap - for hand was or shower. No body wash or lotion. Only shampoo; no conditioner.For breakfast you have to drive down for over a mile depending on your room location.

Leisure Friends

6/10

Pleasant

27 Mar 2025

Rhiannon

has potential

the hotel is very dated we had 3 in our room as stated on the reservation we only had towels and cups for 2 we ran out of toilet paper asked several people several times they even cleaned the room but gave us no toilet paper we ended up having to go buy some. you can hear everything your neighbors are saying and doing. the food was probably the worst i have had in the whole
country. the property was great loved the trails and wildlife that is about the only thing positive

Friends_and_family Friends

6/10

Pleasant

24 Mar 2025

Jyotindrakumar

El Establo is in great location with it own private hiking trails at an addition cost. Great views from the rooms.
Access to you room building is via their shuttle buses so at times there can be upto 20 minutes.
The roads going upto the buildings is very steep .Great workout if you are in good shape.
Buildings have two floor with no elevators which can be difficult if you are traveling with elderly family as we were.
Make sure you let hotel know prior to arrival you need ground floors.
Bathrooms are dated but in good condition, and there is heating or AC in the hotel.Very basic toiletries are provided.
No iron on property let alone the rooms.
Breakfast is not the best if you are a vegan or vegetarain
and buffet items are not labeled.
We had a family medical emergency in the middle of the night and the one staff member on duty was very helpful.

Leisure Family

10/10

Exceptional

20 Mar 2025

Kerra

The property is clean and updated. The views are spectacular. Overall a great hotel, would totally recommend.

Leisure Family

10/10

Exceptional

18 Mar 2025

Anuradha

Spacious rooms

Leisure Family_with_children

8/10

Excellent

14 Mar 2025

Lindsey

Hotel with a beautiful view! There is an observation tower at the top of the property for great sunset views. The restaurants had great food- nice to have right on property. Only downside was no air conditioning (spoiled, I know) and the wildlife was quite loud early morning since windows were open. Would stay again!

Leisure Family_with_children

8/10

Excellent

12 Mar 2025

George

The room we booked showed a beautiful view and a balcony and the room we were given was a ground floor with no view and no balcony. The hotel has no A/C and travelers should be aware. We could hear the other rooms talking. The staff offered no luggage assistance although they knew the room required we carry the luggage down several flights of stairs, The reception staff stated that we should have emailed them and requested a better view and balcony. I would not return to the property.

Leisure Partner

8/10

Excellent

10 Mar 2025

Duncan

Lovely property with great views of mountains & ocean. We saw lots of wildlife, esp at the mirador away from other guests.
Dining was overpriced & they tried to cheat us too, but luckily i spotted it. so be on guard.
$25 trail is not worth it, in our opinion.
Staff were very friendly & helpful

Leisure Partner

6/10

Pleasant

03 Mar 2025

A K

The property is beautiful with nice rooms and great views. But the rooms are a little old-fashioned - for example they have small/key-locked safe boxes instead of modern electronic safes. The hotel is also not particularly convenient as it is built on a very steep slope, meaning that getting around the property is by \"shuttle\" vans. (Believe me, you will not try walking this more than once - and even then, only downhill.) The ONLY way to request a van is to call reception, and the line is often busy, particularly during busy times, like breakfast. You are on hold and then it arbitrarily cuts you off and you have to call again. I also had TWO very bad experiences with the lunch/dinner restaurant. Two sandwiches, at two different meals, contained foreign/inedible objects. One sandwich included avocado skins (not slices) and I had one sandwich where melted cheese on the sandwich was still attached to the paper in which it was packaged. I was still forced to pay for these sandwiches. All they offered me was a free -- but at that point entirely unwanted - dessert. DO NOT EAT AT THE RESTAURANT. Finally, be aware that the property is very popular with large bus tours, so breakfast is a circus.

Leisure Family

10/10

Exceptional

09 Feb 2025

James W

Beautiful property and helpful staff. Wi-Fi signal was very weak

Leisure Partner

10/10

Exceptional

26 Jan 2025

Jen

Quiet, beautiful. My kids were able to see agouti, coati, and all sorts of birds from our balcony in the mornings and the staff was very friendly and enthusiastic about teaching them about the animals. One of the restaurants had a great little nature walk below the terrace so the kids had a great time running around while we waited for the food, which was also delicious. The hotel was well located so most of the things we wanted to do in Monteverde were a short drive or even walkable. Would stay here again!

Business_and_leisure Family_with_children

10/10

Exceptional

24 Jan 2025

Melissa

Beautiful view. Top notch staff. Safe, clean, and luxurious.

Leisure Family

10/10

Exceptional

23 Jan 2025

Glenn

The property is situated in a stunning locale and they take advantage of that to delight guests

Leisure Partner

2/10

Poor

16 Jan 2025

MEIR

The room was dark no lighting no towels stuff tell you one price charge you different price ( not in your favorite) for this price with no breakfast NOT RECOMMENDED

Leisure Family

10/10

Exceptional

12 Jan 2025

Thao

We had a wonderful stay at the hotel!
Beautiful landscapes and scenery!
Wonderful staff and services!
Wished to stay longer!

Leisure Family

10/10

Exceptional

05 Jan 2025

Nava

Loved my stay
Breakfast is great
The sunset was amazing

Leisure Family

10/10

Exceptional

03 Jan 2025

Sameen

wonderful view of the forest and excellent staff!

Leisure Family

6/10

Pleasant

01 Jan 2025

Ashish

Beautiful grounds and views.
Disappointed with the New Year’s Eve buffet. It was average. They charged for wine on New Year’s Eve which should really come with the meal. Live music was in another restaurant and was just one person playing a guitar. I was told we would have live music at the buffet.
Breakfast was good.

Leisure Family

6/10

Pleasant

31 Dec 2024

Michelle

Rooms need work, everything else really nice

The hotel grounds are very beautiful, full of trails and a lovely pool and restaurant. The rooms were not good. The first room smelt like it had been flooded and the carpets had not been lifted, we requested a change of rooms. The second room was better, but very sparse. There was one chair and no side table, so the only place we could sit together was on the bed. It just felt very sterile. Also only one bed had a blanket and it was cold when we went. The restaurant was really good and the bar service was very good l.

Partner

10/10

Exceptional

29 Dec 2024

Mukesh

Nice property with great location.

Leisure Family

8/10

Excellent

28 Dec 2024

Arnoldo

Great hotel

Great stay, other than some founa spending the night in the room with us (little mouse), under the mini- refrigerator, all was good.

Friends_and_family Family

8/10

Excellent

28 Dec 2024

Viruben

Good location

Leisure Family_with_children

8/10

Excellent

28 Dec 2024

SreeSekhar

The property is literally on a mountain which gives a great experirnce and opportunity to spot some mammals in the backyard of your room. The room which we were in had issue with the shower and also hot water was limited. If one takes long shower we had to wsit for hours to again get hot water.

Leisure Family

10/10

Exceptional

27 Dec 2024

Doris

Must stay in Monteverde

Hotel room was beautiful with a great view. Shuttle was there in seconds of calling to get anywhere on property. A couple minute walk to restaurants off property. Beds were amazing quality. All requests were taken care of promptly. Very great experience. Breakfast buffet had a great selection

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Shuo

Very good

6/10

Pleasant

29 Nov 2024

Vineet

Not so happy!

The roof of our room started leaking at night and the water was dripping on our bed which woke us up in the middle of the night.

Friends_and_family Family

6/10

Pleasant

20 Nov 2024

James

Property was ok.

Leisure Partner

10/10

Exceptional

09 Nov 2024

Cesar

The place is beautiful, right in the mountain of monte verde. The service was good as well and the restaurant in place is really good.

Leisure Family

10/10

Exceptional

02 Sep 2024

Andreina

Beautiful hotel. Great room for a family of 4. The breakfast buffet very good with many options. Friendly staff. The property has Pizotes which are cute animal fun to watch. I highly recommend this hotel for a pleasant stay in Monteverde.
Nice pool area but I only wished they had a Hot Tub.

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

Carissa

Staff was kind. Loved that there was a gym to exercise. Ziplines on the property.

Leisure Family

10/10

Exceptional

17 Aug 2024

Purvi

Excellent option

Leisure Family_with_children

4/10

Poor

17 Aug 2024

Andrew

Resort is very tired and has begun its descent into shabbiness. Our first room had a torn screen and a badly damaged carpet. They switched us to a smaller room of same type that at least had intact screen, but stained and pulled carpet. Gym was okay. No A/C. Loft of our room got very hot.

Leisure Family

2/10

Poor

09 Aug 2024

Jessica

Run Down, Poorly Maintained

The check-in was more about policy and procedure versus a friendly welcome. But more importantly , the room was in desperate need of renovation and repair. The carpet was dirty and shredded, the doors were lopsided, the fixtures were broken, the windows didn’t have a screen over them to prevent bugs from coming in, which is a big deal because the hotel doesn’t have air conditioning. The property and rooms were in extremely poor condition and needs a complete renovation in my opinion!

Friends_and_family Friends

2/10

Poor

09 Aug 2024

Jessica

Run Down, Poorly Maintained

The check-in was more about policy and procedure versus friendly welcome. But more importantly , the room was in desperate need of renovation and repair. The carpet was dirty and shredded, the doors were lopsided, the fixtures were broken, the windows didn’t have screen over them to prevent bugs from coming in, which is a big deal because the hotel doesn’t have air conditioning. The property and rooms were in extremely poor condition and needs a complete renovation!

Friends_and_family Friends

8/10

Excellent

06 Aug 2024

Andres

The good:
-Large room
-Large bathroom
-Very clean
-Refrigerator in room very useful
-Ample parking in each building next to rooms, restaurants, etc.

Needs improvement:
-Poor sealing of doors and windows so noise from cars, other guests and the smell of gasoline from grass cutting filtered into the room
-The bed made a creak as if it were going to break. Quite annoying to sleep on.
-Poor quality TV
-Quality and quantity of food vs price at Laggus restaurant was hard to justify. Overall, a lot of food in the country is expensive.
-Slight sewer smell when flushing toilet. Possibly leaking through screw holes attaching toilet to the ground.

Business_and_leisure

10/10

Exceptional

05 Aug 2024

Chantelle

Amazing lodge experience. Very rustic but amazing time enjoying nature.

Leisure Family

6/10

Pleasant

04 Aug 2024

Robin

Lovely location, so clean and comfortable with a friendly staff. A lot of upselling happening which got a little bit exhausting. Quite expensive. Food options were only okay on the property. Better dining options for the price off of the property campus. Will return.

Leisure Family

10/10

Exceptional

04 Aug 2024

Verified traveler

family vacation

This is our 2nd year staying here. We truly love the property, zip line, hikes, pool and comfort for our family

Friends_and_family Family

4/10

Poor

01 Aug 2024

Verified traveler

Our room has dead bugs and floor was not mop and cleaned from prior guest.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2024

Ravi

It had beautiful views

6/10

Pleasant

24 Jul 2024

david

Interesting property. Lovely if spread out grounds. Staff and breakfast were excellent. Food otherwise was average and way overpriced. It is a very spread out hotel so much walking between different areas. Also room very basic amenities- no clothes storage space, iron, hairdryer.

Leisure Family

10/10

Exceptional

19 Jul 2024

Siarhei

Great place!

Leisure Family_with_children