Name: The Reef Hotel And Residences
Address: Bldg 532 Waterfront Road Cbd Subic Bay Freeport Zo, Olongapo, 2200, PH

6/10

Pleasant

23 Feb 2026

Jose

No elevator, furniture need repair,

Partner

8/10

Excellent

23 Jan 2026

Mary Jean

Friendly and accommodating staff. Balcony sliding hard to open and the microwave doesn’t work.

Leisure

8/10

Excellent

06 Nov 2025

Alfred

Clean room

Business Self

4/10

Poor

22 Oct 2025

Mark

The hotel is falling apart. Tire flooring needs repair and open sewer in front of the hotel lobby. It’s not as good when stayed here 3 years ago.

8/10

Excellent

13 Oct 2025

Prudencio

Shopping mall is like 5 to 10mins walk.
CLEAN room and FRIENDLY staff.

Leisure Partner

4/10

Poor

08 Sep 2025

Walter

The hot water for the shower did not work and the shower head didn't spray straight down. It would spray all in different direction. There were also roaches in the room which made me check out.

2/10

Poor

27 Jul 2025

Patrick Rey

toilet was clogged, cockroaches all over the room. AC blowing hot air. TV dusty and mold on bed.

Business Self

6/10

Pleasant

18 May 2025

wilmore

Location is great but the hotel itself is not worthy and recommendable for the price. Facilities are old (shower is not working properly and landline ). The room and linens (bath,beddings,mats) are all old and not clean. Bed covers are already gray. Rooms should be properly sanitized. But the staffs are all nice.

Business_and_leisure Family_with_children

6/10

Pleasant

14 May 2025

Janice

The linen is so old blankets even tye rug in the bathroom is old pieces of towel the Tv is old
No cable

Leisure Family

10/10

Exceptional

09 Mar 2025

Nicholas

The staff was amazing!!! Hotel was very clean!!

Business Self

8/10

Excellent

30 Jan 2025

Ronald

It’s convenient and very spacious room .it just they need to provide a new towels .otherwise is not bad place to stay .i been staying to this hotel every time I visit my friend in subic.

Business_and_leisure Partner

10/10

Exceptional

16 Dec 2024

Kenneth

The best hotel in subic

Check in check out was quick and professional. Staff very friendly very helpful always willing to ensure all and any needs met. Room clean and all the needs were there from towels to plates spoons glasses

Self

8/10

Excellent

15 Dec 2024

Rafael

Staff is excellent. Location is great. Needs stronger wifi.

Business_and_leisure Self

8/10

Excellent

07 Nov 2024

Al Reynante

Everything

Business_and_leisure Self

10/10

Exceptional

22 Jul 2024

Kenneth

Great hotel for subic

Excellent staff and hotel personnel. Always friendly and good .

Business

6/10

Pleasant

13 Jul 2024

Yuri

Nice

Leisure Family

10/10

Exceptional

03 Jul 2024

Marvelle

Convenient

Leisure Friends

4/10

Poor

01 Jul 2024

JESCEL

Needs improvement.

Business_and_leisure Self

10/10

Exceptional

27 May 2024

Marvelle

My favorite place to be. Close everything.

Leisure Partner

10/10

Exceptional

27 May 2024

Marvelle

Cheap and close to everything

Self

6/10

Pleasant

22 May 2024

Marilou

Bedroom is small.

Leisure Family_with_children

10/10

Exceptional

18 Mar 2024

Kenneth

Excellent check in staff . Very friendly and very professional staff.

Leisure

8/10

Excellent

22 Jan 2024

Marvelle

Clean place.

Leisure Partner

6/10

Pleasant

15 Jan 2024

JOSE

The place looks great from the outside, but the room we stayed in are quite tiny

Leisure Family

4/10

Poor

15 Aug 2023

marcelino

I like the location 7 eleven in the building, but poor a/c location not facing the bed

2/10

Poor

30 Jun 2023

Leslie Joyce

The hotel is runned down. There were no elevators to begin with. The initial room that we had was a mediocre. They gave us a room that was not supposed to be rented out, drain was clogged, missing toilet seat, showers did not have sliding doors so expect the entire bathroom to get soaking wet, towels we’re dirty white, cabinets have rails so you could barely put stuffs in it since it will fall through the gaps, doorbells and dnd service not working so expect someone to knock on your door each morning, one key policy per room so next time you leave your room you need to ask the front desk for assistance each time to have someone open the door for you. Because if you take your key out, the AC and lights will shut off. And guess what, you’re in the Philippines! You know how hot it is so you would rather leave the key and call someone than take they key with you. Weird! I’ve never experienced a hotel like this before. I cannot recommend this place to any of my family and friends. We are very disappointed. On the email, I have explained who will be staying in the rooms with me, I booked two rooms and they had my parents stay in the 2 single beds and they put me and my daughter to the king bed which I found it really annoying!

Leisure Family

10/10

Exceptional

17 Jun 2023

Kenneth

Clean and nice. Staff was friendly and professional.

Leisure Partner

8/10

Excellent

04 Dec 2022

Jennifer

I like the location of the property, It is close enough to the main avenue but also not that busy, with ample parking right across. There is even a 7-11 and a restaurant located beside it. The staff were friendly.
On the down side, there is no elevator, so it was a challenge bringing luggage up and down the stairs. Unless you actually ask for help, the lobby staff won't assist you even if they see you lugging your suitcase at the stairs.
Also, despite requesting for another, they only issue one key card so, if you and your companion happen to be going separate ways and you come in the hotel first, you would have to ask the hotel to open the door to the room for you, but since you don't have a keycard to power up the room, you would have to sit in the dark without aircon, or otherwise wait for your companion at the lobby.
The rooms are amply sized, but the bathroom needs to be maintained better. There are molds already on the shower stall and the lavatory/ sink was not cleaned properly. you will be issued towels but need to request a bath mat.
There is a ref, a microwave, and standard eating implements, no water kettle. (No coffee and tea, just 2 bottles of mineral water)

Leisure Family

2/10

Poor

04 Sep 2022

Peng Cheau Patrick

Not worth the stay

This is the worst hotel I was put up so far. Luckily I book an executive suite that more comfort. The towers are like floor rug. No breakfast. Complimentary water had a weird taste.The \"Bay\" view are block with bamboo just outside the balcony. Door lock not good condition. No elevator, need to carry luggage to room and only one male staff to help.

Business

6/10

Pleasant

29 May 2022

Wesley

Aircon was very noisy that we had to change room and the 2nd room had bathroom floor always flooded. No elevators.

Partner

6/10

Pleasant

22 Jan 2020

Earl

No bay view

My Bay view was blocked by bamboo trees but I paid extra for a bay view. No elevator.

Friends_and_family Family

6/10

Pleasant

12 Dec 2019

Cris

When i came to the room, its nice clean, relaxing,nice and cozy bed.. but there is no slippers no rugs... water in the toilet is leaking then suddenly i wanna ask something to the receptionist.... but i cannot find the phone...i look everywhere.. i still cannot find.. until i go down to the reception to ask personally..after that i ask also why dont have phone in my room..she said have phone there then she try to call and then she said.. its ringing.. maybe you cannot see she said.. so i feel shy then i go back to room to find it one more time.. unfortunately i still cannot find the phone until i call a housekeeping who just pass by in the alley way... then i said this room dont have phone? Then she come and look everywhere then she said yes mam dont have phone... i said.. ah ok.. atlist i confirmed it that there is no phone... and then after 20 mins they knock and then they tell me that they will transfer me in other room.. and it was upgraded into a jr suite.. i feel happy... though there is no rugs no slippers no hangers in the jr suite.. also the toilet is leaking..

When i walk around the hotel.. i find it so dirty... on 2nd floor balcony, there is an empty beer bottles all over in 1 table and on the floor and so many used ash tray on both table.. and also the floor and the wooden chair is full of dust, when i go to the ground floor some of the tables are same.. have empty bottles and used ash tray..

Above all i will rate this hotel during my stay is 60%... thank you

Friends_and_family Partner

6/10

Pleasant

04 Dec 2019

Fara Asyikin

The good, the bad and the ugly

Room is clean but they didnt make up my bed on daily basis and replenished the mineral water or changed the towels. Air conditioner was very noisy and occasionally made me awake during night time thinking someone was trying to break in the room. Reception lack of knowledge on the surrounding and keep saying \"I dont know\" rather than trying to find out for the guest. Asked for adapter, they said was not available but found out later it was at the reception all the while.

Self

10/10

Exceptional

13 Nov 2019

Magdalena

Reef hotel

Comfortable and accommodating

Friends_and_family Friends

4/10

Poor

31 Aug 2019

marianne

A nice hotel in a wrong place at a wrong time

The ads in hotel.com did not inform us that the street in front of The Reef was being renovated. The rainy season made the area flooded, problematic for the guests.

Partner

6/10

Pleasant

24 Aug 2019

Verified traveler

Expensive for what you get

Hotel is tired, restaurant menu selection and food is very basic and not great

6/10

Pleasant

06 Jul 2019

Verified traveler

Overpriced. This property is overpriced for what it is.

Leisure Family_with_children

2/10

Poor

22 Jun 2019

Verified traveler

Discuss with her and what you are it’s not good aircon it’s nosi

Leisure

4/10

Poor

16 Apr 2019

Verified traveler

the surrounding area is not good. dud not feel safe leaving my rental car out there. the lobby is very nice but the actual rooms need major updating upgrading etc..I rented the executive suite. it was dinghy had ants crawling around and the sheets and towels are like 30 years old..the a/c was weak. this countrys heat is no joke. im begining to see a trend in some pictures of hotels being photo shopped to look better especially if in a sketchy area.

Leisure Partner

6/10

Pleasant

30 Dec 2018

Dante

Everything works fine except supply for towels

The hotel is ok and the staffs are friendly too but they don’t provide towels for the rooms and it’s good thing we brought our personal towels.

Family

8/10

Excellent

06 Dec 2018

Bong

Descent hotel where you can have a peaceful rest, this is good for back packers or solo travelers. Although I don’t recommend this for families who is looking for activities like swimming or others. Overall it is a descent hotel, I do see myself going back here in the future if I need a place to rest and sleep for the night.

6/10

Pleasant

03 Dec 2018

Ole

Not fully as expected, but ok.

I booked the room for 2 adults and one child through Hotels.com and received confirmation for 1 room with 2 twin beds. When we checked in we got a room with only one twin bed. There were no rooms available with 2 twin beds and we had to sleep all 3 in one bed.
The first morning I informed the reception the drain in the shower was clogged a d the aircon filter was dirty. In the evening the drain was cleaned but not the aircon filter. I cleaned the aircon filter myself.
The breakfast was wery basic, but ok.
The staff was very positive but it's obvious they have a tight budget.

Family

6/10

Pleasant

25 Nov 2018

Verified traveler

New building nice and clean. But is not recommended for seniors. its equipped with Elevators

10/10

Exceptional

24 Nov 2018

DocFerdy

My go-to place whenever my family and I are in subic. Nice place, convenient, a perfect staycation...always a two-thumbs-up experience

10/10

Exceptional

18 Nov 2018

Louie

Very nice and Clean. Located near by shopping complex

Friends_and_family Family

10/10

Exceptional

10 Nov 2018

Steve

nice location close to restaurants and only a short drive to shopping and the beach

6/10

Pleasant

03 Nov 2018

Jeff

Nice room setting and breakfast buffet. The receptionist needs to smile more and greet guest more often. It would be a professional courtesy if she welcomes them and offer help.

10/10

Exceptional

05 Oct 2018

Verified traveler

Courteous and very helpful staff. Very nice and covinient location of the hotel right next to the bay. 7/11 store next door.

8/10

Excellent

15 Aug 2018

Kuochung

Clean and comfortable, staff are very accommodated, nice location that you can see the Subic harbor and walk around.

Family

8/10