Name: Isara Boutique Hotel and Cafe by ZUZU
Address: 72 Krabi Road Tambol Ta Lad Neau, Phuket, 83000, TH

2/10

Poor

14 Jun 2026

Patricia

While the property looks great in the photos and description, what we arrived to and what all guests will find is far from what’s been advertised and what is paid for. The lobby is dirty, unkept, the floor is duct taped all over, and unwelcoming. The main doors don’t open properly, access to get up is hazardous and the hotel room itself was dirty - the fan vent was covered in dust, the bathroom was mouldy - the showerhead looked like it hadn’t been cleaned in years. The customer service was disappointing, although we interacted with FOH very briefly, the check in was extremely rushed with her leaving us in the lobby - I assumed because she had to prepare our room as it wasn’t ready yet? We unfortunately had to check out within a few hours as we were really unhappy with the state of the hotel (and there was no customer service on premise for us to talk to). Multiple attempts were made to contact the host for a solution/refund in the past 2 weeks and they did not respond.

Partner

2/10

Poor

23 Jan 2026

Jamela

This hotel was a huge disappointment from the moment I arrived. The entrance was run-down, dirty, and clearly neglected—definitely not the charming “boutique” vibe advertised online. It honestly looked like it hadn’t been properly cleaned in a long time.

The smell was the worst part. There was a strong, unpleasant odor throughout the property, including inside the room, and it was impossible to ignore. To make matters worse, there’s a flower shop in the front that added an unusual and overwhelming mix of scents that somehow made everything even more unpleasant, not charming.

The room itself also had a terrible smell that lingered the entire stay and made it hard to relax or even sleep comfortably. This place felt nothing like the photos on Expedia, which were completely misleading and did not reflect the hotel’s current condition at all.

I was genuinely annoyed that I stayed here and felt misled by the listing. This property needs serious cleaning, maintenance, and honesty in its advertising. I would not stay here again and do not recommend it to anyone.

Leisure Family

8/10

Excellent

18 Jan 2026

Darcie

We only stayed a couple nights and really like our stay. It is lovely to walk through a flower shop on your way to your room!

Leisure Partner

2/10

Poor

11 Jan 2026

Shaun William

Nothing was as the pictures advertising the hotel, I have foto evidence, cafe is now a florist,room were small,uncomfortable,no lamps or bedside cabinets, very small bathroom,only plus was location.Keep away, not at all recommended.

6/10

Pleasant

08 Jan 2026

Danielle

Room was spacious.
Location was great.
Pool is only accessible to one room, not to all staying at the hotel.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Erin

Unexpected

Definitely not what we expected. Very cute but very small and old. We paid to upgrade to the Villa, which was much better, and was the only way to use the pool.
Mainly our short stay would have been better if the staff were friendly.
Overall it was fine, the charm of the building, florist, cafe was the main pull.

Partner

10/10

Exceptional

07 Jul 2025

Latina

I love this hotel. This was actually my first hotel that I stayed while visiting Thailand for my birthday trip. I came in late, but they were very accommodating with making sure that I had all the information I needed to check in the room was very nice and clean. They also had me birthday flowers on my bed when I got to my room that was so special and just a great start to my birthday trip the next day they gave me a birthday cake with a birthday drink it was so special staff was so kind. They let me keep my luggage at the hotel until I was going to check into my new hotel. Everything was great. I appreciate the love that the staff showed me it really meant a lot to me🙏🥹❤️

8/10

Excellent

22 May 2025

alexandra

Not so much like the photos, but was a good place for a night. Inside a boutique flower shop with a very small room and bathroom. Somewhat clean. Great, welcoming staff

Leisure Friends

6/10

Pleasant

28 Mar 2025

ezio

Staff not helpful when a problem arose, too understaffed

6/10

Pleasant

09 Mar 2025

Verified traveler

Very very nice people. The room was extremely humid and the AC did not work super well.

Partner

6/10

Pleasant

20 Feb 2025

Maria fe

There was no elevator to the second floor and had to carry our luggages up. The shower wouldn’t drain, and we had to call the front desk. She fixed it but it still reeked of sewer. The shower was also rusty and not in good condition.

Leisure Family

6/10

Pleasant

18 Feb 2025

Luis

The hotel is in a good location and the staff is really nice however, the property lacks maintenance, the air conditioning takes a long time to cool the room, and it's in general bad shape.

Leisure Partner

4/10

Poor

02 Feb 2025

Hikma

The rooms have faux window so stuffy

6/10

Pleasant

26 Jan 2025

YUE THONG

Toilet very small

6/10

Pleasant

15 Jan 2025

Rylee

room/ bathroom were smaller than we expected, walkable location but you could hear everything. staff were very nice

Leisure Friends

8/10

Excellent

14 Jan 2025

Stacy

Great location, half block from Sunday Night Market, but still quiet. Staff very friendly and informative. Place was clean and comforrable.

Leisure Friends

10/10

Exceptional

02 Jan 2025

Adefunke

Solo adventure!

Warm, caring and friendly staff, amazing location, and just generally really enjoyed my stay here! If I’m ever in Phuket, I’ll definitely be staying here again!! Thank you Isara hotel!

Self

8/10

Excellent

05 Nov 2024

Sanh

The room was upgraded free of charge.Thanks !
100 steps to the Sunday night market.
No staffs during 7:00pm to 7:30 am but everything is ok to us.

6/10

Pleasant

28 Oct 2024

Sumay

Property very old, tiny room and washroom. Connect seat on toilet, knees hit the wall.
Uncomfortable two people be in washroom nor room size for two people. No water pressure in the shower and noise coming from circulation pump running all night long.

Leisure Partner

6/10

Pleasant

02 Oct 2024

stephen

Looks good from pictures but poorly finished. Inprovements needed.

Leisure Partner

8/10

Excellent

16 Aug 2024

William

This is a nice Botique hotel in Phuket old town. It has a florist shop and little Koi pond in the diminutive lobby. Very friendly and helpful staff. Coffee shops available after 8:00am. Original Thai breakfast across the street at 7:00am. Easy walking to the center of town.

Business_and_leisure Self

10/10

Exceptional

25 Jul 2024

Taniya

Everything was nearby and a great property to stay at. We enjoyed

Leisure Friends

6/10

Pleasant

18 Jul 2024

Verified traveler

Good for short stay. Avoid breakfast

Happy with the Hotel. Breakfast was advertised as lucrative but we did enjoy it. Breakfast was pre-packed, cold, authentic Thai breakfast. No buffet or options to choose from. We were provided with cold noodles which were inedible and soggy sweet treats. There were no other options. No hot drinks were provided. Hotel met up to its expectations but breakfast did not.

Partner

10/10

Exceptional

09 Jul 2024

Von

Staffs are friendly. Quiet location and easy walk to different parts of old town.

Friends_and_family Family

10/10

Exceptional

09 Jul 2024

Von

Good quiet location to stay at Old Phuket. Minutes walking distance to all eateries, shopping and iconic buildings.

Friends_and_family Family

10/10

Exceptional

19 Jun 2024

Xiuling

Excellent hotel for the money, very friendly and nice staff

10/10

Exceptional

10 May 2024

Victoria

Can’t get any better for this price. Perfect little place to stop over for a night while exploring old town Phuket. Truly, it was a great place to make homebase for one night. We love entering through the beautiful little flower shop and getting an espresso before heading up to the room. There was efficient air conditioning and for a budget option, This is the place.

10/10

Exceptional

01 May 2024

Janette van der

The bed and pillows where comfortable. Very clean hotel. Thank you

Leisure Partner

10/10

Exceptional

21 Jan 2024

Kevin

Florists shop

It was better than I expected thanks 🙏

Partner

10/10

Exceptional

15 Jan 2024

Timothy Elias

I like it v unique concept with florist as a front. Hotel room was decent and service was personalised. Appreciate it!

Leisure Self

10/10

Exceptional

13 Jan 2024

Lesley Anne

Grrat option for Phuket town for being close to all of the shops and the Sunday Market. The cafe at the front is lovely ans the rooms are spacious. There is no storage space, however, in the rooms so nowwhwre to hang up clothes or drawers to put anything away. Air conditioning works well and is quiet which is good.

Leisure Partner

10/10

Exceptional

08 Jan 2024

mohammed

Despite some smalls misundrestandings ,the overall feeling is very positive.the owner is very help full and the place is right in the center of phuket old city.

Partner

10/10

Exceptional

20 Nov 2023

Philip

Great commutation prior to arriving. Booked us a taxi to the airport. Staff was very friendly. Hotel in a cool part of old Phuket. Highly recommend this place.

Leisure Family

10/10

Exceptional

12 Sep 2023

damian

A very pleasant stay!

The place was very cozy and it’s got a nice creative touch! Slightly different to all other places. The location was also really good - central but the without any noisy bar round the corner. The service was very friendly. The rooms was also very clean and with a nice bathroom. Id definitely stay again!

Self

8/10

Excellent

21 May 2023

Tat

Good location.

Leisure Family

10/10

Exceptional

22 Feb 2023

Dan

Fantastic pool villa! Can’t fault a thing!

Brilliant one night stay in the pool villa (separate to the rest of the hotel, at the rear of the building). A lovely quiet oasis where I enjoyed floating around in the pool on the inflatable. Great location, a stone’s throw from everything. Great cafe on site too and warm and friendly lady who welcomed us and checked us in.

Will definitely stay again.

Partner

8/10

Excellent

01 Dec 2022

Jordan

Water damage to the wall with mold on it. Other than that, beautiful place!

Leisure Friends

8/10

Excellent

20 Jan 2020

Verified traveler

feels like the building has lots of history to it. I enjoyed my stay

Leisure Self

8/10

Excellent

14 Jan 2026

Anton

Vi hyrde privat villa med pool som va väldigt trevligt. De vi kände saknades var enklare solstolar och reningsmaskinen för poolen lät väldigt högt. Trevlig personal och bra läge. Skulle vi önska hade man fått tillgång till villan tidigare på incheckningsdag och att man checkar ut tidigare på utcheckningsdagen så man kunde njuta mer av soltimmarna vid poolen.

Partner

10/10

Exceptional

27 Apr 2025

Verified traveler

Es un lugar muy acogedor, la habitación muy cómoda. Nos ha encantado la ubicación ya que estás en la misma calle céntrica de old Town. Repetiríamos.

Partner

10/10

Exceptional

11 Apr 2025

Nora Iminza

1 overnatting

Det var et veldig fint opphold her. Betjeningen var behjelpelig med tips til aktiviteter og transport videre. Rent og pent og fungerende AC. Anbefales!

Friends_and_family Friends

8/10

Excellent

18 Mar 2025

Kathrin

Wir haben ein kostenloses Upgrade auf die Pool Villa bekommen. Für den Preis unschlagbar. Waren für 1 Nacht dort. Frühstück nur asiatisch aber lecker :)

Leisure

10/10

Exceptional

22 Feb 2025

Mari

レイトチェックインでしたが、細やかなサポートをしていただきました。整備も十分で居心地の良いお部屋で満足です。

Leisure Partner

10/10

Exceptional

17 Jan 2025

Nora Alsaker

Bra opphold
Eneste er at de annonserte for basseng, basseng var privat.

Partner

4/10

Poor

09 Dec 2024

Bert

bed was erg hard alles is oud

Leisure Partner

10/10

Exceptional

08 Nov 2024

Diana

Lindo hotel

Es un hotel precioso, nos hicieron free upgrade de habitación y fue maravilloso, el lugar es tranquilo, bien ubicado. Recomiendo

Friends_and_family Friends

10/10

Exceptional

08 Sep 2024

Romanee

Privat villa

The villa we stayed in was a cozy spot for two, tucked away in a quiet backyard, offering a peaceful retreat. However, there were a few issues that detracted from the experience. The place was a bit over-decorated with unnecessary items like empty books, which felt pointless. The toilet lid was visibly dirty, and I would recommend the hotel consider using more hygienic alternatives for their bins. The living room sofa, designed like festival seating with space for bottles on either side, felt out of place and poorly positioned. The carpet didn’t belong either, as it just collected dust and didn’t seem properly cleaned. There were also some areas that appeared unfinished, with minor damages here and there.

Despite these shortcomings, we had a decent stay for the days we were there.

Partner

8/10

Excellent

27 Aug 2024

Celine

Ein wirklich sehr schönes Hotel direkt in Phuket Old Town. Sehr nettes Personal und schön eingerichtete Zimmer mit Liebe zum Detail. Die Lobby ist ein Café mit einem Blumenladen - sehr ausgefallen und doch so schön! Das Frühstück war etwas speziell - wer kein thailändisches Frühstück mag, sollte lieber darauf verzichten (English-Breakfast Fehlanzeige). Uns hat es jedoch gut geschmeckt! Alles in Allem waren wir sehr zufrieden und können das Hotel für einen kurzen Besuch in Phuket Old Town weiterempfehlen!

Leisure Partner

10/10

Exceptional

09 Apr 2024

Vinicius

Incrível!

Hotel é uma graça, decoração impecável. Muito limpo e aconchegante. Vale muito a pena, recomendo. Uma pena que fiquei apenas uma noite, gostaria de ter ficado mais tempo.

Partner

10/10

Exceptional

10 Mar 2024

Alejandro

Bueno

Leisure Family