Phuket Merlin

Thailand , Phuket
PHUKET, Jawaraj Road, Muang District, 158/1
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20 reviews shown

6/10

Pleasant

08 Jan 2026

YASMINA

Friendly staff.

Old hotel that needs lots of upgrades.
It was advertised as a 4-star hotel, but truly a 3-star or 2.5 star. Restaurant quality is poor for lunch or dinner, very sad place.

Dirty room, got an upgraded room after complaining, but the rest of the hotel was not a comfirtable stay.

I really wanted to cancel my reservation, as this was a special trip from America investing time and money for a low quality experience.

Leisure Partner

6/10

Pleasant

27 Nov 2025

ali

Room was bg

10/10

Exceptional

07 Nov 2025

Wallapa

prime location, reasonable price with all facilities, attentive staff(s) (security👮) but TV has few channels

Business Self

8/10

Excellent

20 Aug 2025

Kim Pen

The staff are very pleasant and friendly.
Condition of hotel is ok, needs updating.
Water for shower etc is fabulous... good pressure. Clean and neat... because I have a problem with walking...Old town is about 10-14 minutes walk

Leisure Self

8/10

Excellent

02 Feb 2025

Anna

WiFi was weak. Restaurant excellent. Pool average.

Leisure

6/10

Pleasant

16 Jan 2023

Jhayne

I double booked and did not stay at this hotel because the other hotel is cleaner and newer but I checked the room and it's okay. What I remember is entering the hotel lobby, there's unpleasant smell. They have a spa and restaurant inside the hotel.

Leisure Friends

4/10

Poor

29 Jun 2021

Robert

Disappointing for star hotel in Phuket town

For a four star hotel very disappointing.
Intermittent internet, no hot water for shower in the morning, room was very tired looking, the only plus point was we only booked for one night.

Partner

10/10

Exceptional

08 Feb 2020

KEITH

Quiet place to stay.

The hotel is old but very well kept. The room was large and comfortable. It had a tub and in room safe and fridge. The pool is big and quiet.
There is not much to do near the hotel. There are a couple of museums close by and dining places and a few massage places.
The breakfast was great and dinner was good. As in most restaurants in Thailand, don't expect your meals to come to the table at the same time.
The staff was very friendly and helpful.

Partner

8/10

Excellent

03 Jan 2020

Yana

OK for a budget

A decent hotel but very dated (very 90s look and feel). Located very conveniently next to the airport bus stop.

Partner

4/10

Poor

09 Dec 2019

ATSUSHI

Chinese too noisy voice at the floor

Partner

8/10

Excellent

28 Nov 2019

Verified traveler

Good hotel

Partner

8/10

Excellent

02 Sep 2019

Verified traveler

Our superior room was very big and staff friendly.

Leisure Partner

8/10

Excellent

30 Jan 2019

Verified traveler

Room was clean and comfy, small mix up in reservations, we booked a king size bed, but got two doubles. Otherwise very good

6/10

Pleasant

22 Nov 2017

Paul

The room was good terrific shower, clean but the place needs updating, maybe a change in management style, its very old world. Bring it into the 21st century. I can't knock my room at all

4/10

Poor

21 Jan 2017

LocSin

In need of renovations

The hotel is old and it shows. Pretty much everything is in really bad condition and dirty. The staff can't a lick of English and therefore they ignore you as far as they can. The one good thing is the restaurant Ratta, which had very good service and good food.

4/10

Poor

17 Jan 2017

Verified traveler

stay,Else where

If you need to stay where the front line staff, speak English. Stay some where else. if you need true in what there web site reads, don't believe this hotel web site, While the words may have been true at one time, i stayed their for ten days in early Jan 2017,the words used in the hotel web site. Do not ring true if you need hotel speaking English staff, Require food area for breakfast to meet Mid - High standard, so if your standard is Low, then they may meet that. if you want your fry egg to be 55% cooked only then you are on a winner. The hotel in general needs a good Reno, the main guest that stayed at the hotel while i was their, were Thai. The sister hotel on the other side of the Island, is the hotel to stay at. I when there to arrange tours and other stuff. So if i travel to Phuket again, I would arrange to stay at Merlin in Patong.

2/10

Poor

15 Jan 2017

matt

English

If you come here do not expect staff to under stand English, as a 2nd or 3rd lang. As to advice about what to do, forget it. I had to go to the sister hotel in Patong for this advice. So if you do not speak Thai, go to Paying hotel. There web site has lots of miss info, so be aware this.

4/10

Poor

24 Oct 2015

Alasdair

No kettles in the rooms!!!

No kettle or coffee in the room. Seriously?

6/10

Pleasant

15 Jan 2015

James

A great place to save

The hotel represents value for what you pay for, comparatively to other hotel prices within a 15 km radius, during peak season. However, any awards that the hotel may have one most likely finished in 1984 when the decor, renovations and styling were fixed in time. If you want to pay off peak prices during peak season this is the hotel for you, however, if you are coming to Phuket during off peak, I would advise to pick a less retro hotel. About the same standard as a rural motel

Partner

6/10

Pleasant

07 Jun 2012

Verified traveler

Ok considering other hostels in the area

Not so great english language but that is my fault, not theirs. Should not be expected in a foreign hotel in my opinion. Clean hotel but no wireless and not a great location but one of the cleanest hotels i found in thailand, but should be so considering the price. Really comfy bed. Water not very hot.