Jason
The facilities igenerally were good but the basics werent right. There was no hot water but at the end of the stay I noticed that there was a hot water dial in a shower control box under the sink in the room.
It would have been good to have had that pointed out but at the same time I didnt ask. If I had pointed out about no hot water then I might have been shown that but usually the hot water is controlled centrally in hotels.
The real disappointment was that the room.safe failed on me twice and ruined 2 planned nights out. The safe wouldnt open and the hotel replaced the safe the first time with a safe just as old.
The safes failed out of hours and there was nothing that could be done, no offer of a key but then the guy who came the next day said himself that there was no specific key as the safe's were too old. There wasnt even a callout fee to unlock the safe I wouldnt have liked to have paid a fee but if it was reasonable enough I would have.
I found that the girls on the reception sniggered a lot. Perhaps I did do some things or mistakes that they found amusing but unfortunately I was exhausted because of care to family members and rhen 2 family bereavements. So this holiday neeeed to be a good one but it didnt work out that way and this hotel contributed to that.
I must say the staff were good though including the reception staff even though I think they could be a little more professional at times. Best staff were cafe staff and door/ security.
It would have been good to have had that pointed out but at the same time I didnt ask. If I had pointed out about no hot water then I might have been shown that but usually the hot water is controlled centrally in hotels.
The real disappointment was that the room.safe failed on me twice and ruined 2 planned nights out. The safe wouldnt open and the hotel replaced the safe the first time with a safe just as old.
The safes failed out of hours and there was nothing that could be done, no offer of a key but then the guy who came the next day said himself that there was no specific key as the safe's were too old. There wasnt even a callout fee to unlock the safe I wouldnt have liked to have paid a fee but if it was reasonable enough I would have.
I found that the girls on the reception sniggered a lot. Perhaps I did do some things or mistakes that they found amusing but unfortunately I was exhausted because of care to family members and rhen 2 family bereavements. So this holiday neeeed to be a good one but it didnt work out that way and this hotel contributed to that.
I must say the staff were good though including the reception staff even though I think they could be a little more professional at times. Best staff were cafe staff and door/ security.
