Graduate by Hilton Dallas

United States , Dallas - TX
Dallas, 6101 Hillcrest Avenue
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100 reviews shown

8/10

Excellent

29 Apr 2026

Lee

10/10

Exceptional

20 Apr 2026

Peter

Great hotel. Super close to everything at SMU.

Friends

4/10

Poor

19 Apr 2026

Danielle

I had to ask to change room after checking in because the room I was given was directly above the restaurant and the entire thing smelled like a deep fryer. When I went to the front desk the gentleman on duty didn’t have the authority or access to change rooms so I had to stay in that room, and wait until morning to change rooms. The pool was also poorly maintained. The water looked merky and there were lots of leaves/ things floating in it

Self

6/10

Pleasant

14 Apr 2026

Robert

The A/C was broken for the first two days of my stay. The lighting in the bathroom was extremely deficient.

Friends_and_family Family

2/10

Poor

07 Apr 2026

Samantha

Not accommodating whatsoever, only speak to AI text messaging, not kid friendly, also the power went out! Checked out in the middle of the night

Friends_and_family Family

4/10

Poor

15 Mar 2026

Teresa

We stayed at the Graduate Hotel in Dallas and felt the room rate itself was reasonable. Our room with two queen beds was comfortable, but surprisingly there was no closet, which made it difficult to hang clothes or stay organized.

We also had ants in the room near the beds and on the table. We reported it and were told the issue would be addressed, but unfortunately we still saw ants the next day.

Valet parking was also very expensive, especially since the cars are simply parked around the side of the building. It would be nice if the hotel offered a lower-cost self-parking option for guests. The hotel has a fun atmosphere, but addressing these issues would make the stay much better.

Family_with_children

10/10

Exceptional

13 Mar 2026

Amy

Exactly as advertised. Valet is amazing.

10/10

Exceptional

04 Mar 2026

Yvonne

Great rooms, staff and location.

Family_with_children

10/10

Exceptional

23 Feb 2026

Brittney

Very trendy and cute hotel and pool area. Major drawback was no windows in my room.

6/10

Pleasant

22 Feb 2026

Edwin

Room has no window. Not right for that price. Also group in hotel was very noisy. Rooms aren’t very insulated.

Family

10/10

Exceptional

17 Feb 2026

Ben and Erin

Clean room and very friendly staff

10/10

Exceptional

17 Feb 2026

Jennifer

The staff was amazing! From
Desk and valet….room was great, 1 bedroom overlooking pool.

6/10

Pleasant

16 Feb 2026

Sarah

The room was great. However, we were charged for breakfast even though we pre-paid for it via Expedia.

Leisure Family

10/10

Exceptional

03 Feb 2026

Mayer

Always the best

8/10

Excellent

22 Jan 2026

Dorothy

Clean with very courteous staff

Business Self

10/10

Exceptional

07 Jan 2026

Sunny

There were a few quirks with the room, but the staff was outstanding! Location is perfect! I will stay there again & again.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

adriana

Love the decor very arty and cosy for a Hilton hotel

4/10

Poor

28 Dec 2025

Sandy

The new decor is ugly as hell.

The restaurant puts grated cheese/egg on a bagel with lox.

Front desk guy is uninterested in the guests.

10/10

Exceptional

28 Dec 2025

Rob

No breakfast

Leisure Self

10/10

Exceptional

08 Dec 2025

JAMES

Very nice hotel conveniently located adjacent to SMU campus and within easy driving distance to all major areas of interest in Dallas.

Partner

10/10

Exceptional

29 Nov 2025

Mary Virginia

We chose this hotel because it is five minutes from our son’s house. Super convenient. Our second stay there. The bed was too hard for our taste but other than that it was great.

Leisure Partner

8/10

Excellent

19 Nov 2025

Carol

Returning customer. Have stayed numerous times and always enjoy the location, updated amenities and friendly staff

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Steven

Staff was friendly -- Phillip and Gilbert.

Bummed that I could not get a glass of wine at 8:55 p.m. -- air travel delayed my arrival.

Business Self

10/10

Exceptional

20 Oct 2025

Amanda

Loved

10/10

Exceptional

17 Oct 2025

Mary

The room was extremely clean and comfortable. The decor was very nice and updated and the bathroom had a nice sized walk-in shower.

Self

8/10

Excellent

14 Oct 2025

Jennifer

Rooms were clean & cute. Lobby had a nice vibe. Staff was warm & welcoming.

Leisure Family

8/10

Excellent

12 Oct 2025

Vance

The Balcony room originally assigned overlooks the dumpsters of the property
I was relocated after

Friends_and_family Friends

10/10

Exceptional

08 Oct 2025

Elizabeth

The staff were all very friendly and helpful. The hotel is super conveniently located in the park cities.

Leisure Family

8/10

Excellent

08 Oct 2025

Carol

Big fan of The Graduate (formerly The Lumen). Love the location, the boutique hotel feel, and the new renovations. Hallways are way too dark - please lighten up a bit. Please bring back the free coffee bar in the mornings! Friendly staff!

Business Friends

6/10

Pleasant

03 Oct 2025

Daniel

Incredible location next to smu. Not very quiet at night. Room had no good places to hang towels. Cream and sugar but no coffee or tea in the room which was strange. Overpriced but secondary to the location I guess.

8/10

Excellent

28 Sep 2025

Mahsa

The Grad

Love the graduate hotels except their beds are extremely uncomfortable. That’s across every location.

Business

10/10

Exceptional

25 Sep 2025

Teresa

Not crazy about parking options but room and staff makeup difference

Business Self

10/10

Exceptional

13 Sep 2025

Beth

Great stay

10/10

Exceptional

07 Sep 2025

Jessica

Great staff

Leisure

10/10

Exceptional

06 Sep 2025

Michael

Highly recommend Graduate near SMU

Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.

Business Family

8/10

Excellent

31 Aug 2025

Alexandra

I really liked everything about this hotel. The proximity to SMU is obvious. But I also loved the small details, and their breakfast was good too.

Leisure Self

10/10

Exceptional

25 Aug 2025

DAVID

Directly across street from SMU. Very convenient

Leisure Family

6/10

Pleasant

20 Aug 2025

Michael

We stayed here before remodel. Very modern but dated. Now the decor in the rooms looks like something at Disneyland. Waiting for woody to jump out. Overkill with the western/pony theme. Shower is large very slippery once you use soap. Air conditioner is the worst ever!!! Had to put in ear plugs to try and sleep. Even my daughter in another room could not sleep because air conditioner was so loud!!! She can sleep thru anything.
Lobby and restaurant are great. Just the rooms make me not want to stay here again.

Leisure Family

6/10

Pleasant

15 Aug 2025

Michelle

The bed and the pillows were hard as rocks. Only complaint. They were truly uncomfortable. Otherwise, staff and location are great. But they need to fix that issue. I won't stay there again anytime soon just due to not being able to sleep well.

Leisure Family

8/10

Excellent

11 Aug 2025

Shane

Quick One Night Stay

Quick stay for business. Walking distance to a few places to eat, not far from Highland Park Village.

Business

6/10

Pleasant

10 Aug 2025

Morgan

The air conditioning in the room was non-existent, as the room was set below 70 degrees and never came close, despite the machine running all night and sounding like a diesel engine starting each time it started back up.
The shower also was disappointing as the water pressure was not enough for the oversized, non-adjustable shower head.

Leisure Partner

10/10

Exceptional

06 Aug 2025

Sheree

No water offered

8/10

Excellent

27 Jul 2025

timothy

Good but dated property. A/c blew cold but very loudly. On property restaurant was good, however a simple morning coffee there was a ridiculous $7.50 +tax+tip. Go to Starbucks a few blocks north.

Leisure Family

10/10

Exceptional

25 Jul 2025

Amy

We stayed on the south side of the property this year and found the room was much smaller than our previous visits staying on the north side of the property.

Friends_and_family Friends

6/10

Pleasant

08 Jul 2025

Missie

This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.

Business Family

6/10

Pleasant

03 Jul 2025

Li-wei

The air conditioning did not get cold at night, my husband‘s room stay hot all night through seven days of stay. The drain of the bathroom was not cleaned up. The hair on the floor was not picked up. Besides all that it’s in great location really quiet at night.
There stores around the hotel ,really convenient.

10/10

Exceptional

12 May 2025

Brian

Another great Graduate location. Super convenient to SMU campus.

Leisure Self

10/10

Exceptional

08 May 2025

Matthew

10/10

Exceptional

04 May 2025

Matthew

10/10

Exceptional

25 Apr 2025

Carla

6/10

Pleasant

20 Apr 2025

Suzanne

We were not told the property is undergoing construction!The restaurant was closed and they only offered free coffee from 5-7am! Ridiculous! Not enough towels, several outlets didn’t work, no water bottles offered in the room. The AC unit kicked on and off very loud during the night. We’ve stayed at other Graduate Hotels and this was a disappointment.
Seemed to be short on staffing too. Disappointed in Hilton!!

Leisure Family

4/10

Poor

19 Mar 2025

Verified traveler

A complete disappointment

The hotel location is excellent, but that’s about it. Nothing else measured up to the price we paid. The hotel was under renovation, so the lobby, elevator and hallways were all dusty and dirty. The shower stall was badly constructed, and water flooded across the bathroom floor and into the bedroom. Parking was by valet only, which turned into an unexpected and unwelcome cost and inconvenience. (The parking places are right there next to the entrance, so I would have rather gotten directly into the car myself without assistance.) “Breakfast” was a grab and go of overpriced coffee and muffins. We elected to go out and found a nice breakfast place in the neighborhood instead. None of the staff members were particularly cordial or responsive to our disappointment with the condition of the hotel.

Friends_and_family Family

2/10

Poor

16 Mar 2025

Rebecca

Under renovations check prior to booking

This hotel is apparently under renovations
and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.

Partner

8/10

Excellent

16 Mar 2025

Marisa

I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!

Business Self

6/10

Pleasant

11 Mar 2025

Verified traveler

Under renovations

The hotel was clean, the staff was very friendly. The issues we found were the hotel is under renovations and so there is no restaurant, no bar, no room service. Some rooms have been renovated but poor lighting, no closet, no wardrobe dresser, no mirrors to get ready if the bathroom one is being used, amenties are just not there for the cost. I wish they would have indicated they were under renovations, so we could have opted for a different place.

Friends_and_family Family

6/10

Pleasant

03 Mar 2025

Sonja

Rooms need coffee maker

2/10

Poor

18 Feb 2025

Omid

Do not stay if you don’t like construction grime.

The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor.
The room was filthy and dirty. Pool and gym were closed.
None of this was disclosed. This hotel should not be open while this level of construction is taking place.
We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.

Partner

6/10

Pleasant

17 Feb 2025

Kristin

Hotel is under construction, not fully operable - construction dust everywhere

4/10

Poor

16 Feb 2025

Kerry

What a disappointment for $329 per night. Under heavy construction, not sure that was mentioned when booked. Room wasn't ready til 3:30 so had to change in their absolutely disgusting bathroom. No mini fridge in room or any real closet space. Shower water got all of the floor. Great location but too many negatives.

Leisure Family

6/10

Pleasant

16 Feb 2025

Verified traveler

Unexpected construction

Was not aware when we booked that hotel is under construction. No front desk, ground floor cold and papered up for renovation. Our room was nice and seemed clean but electric outlet by bed didn’t work, bathroom sink was backed up and the coffee offered was a packet of instant coffee. Very quick trip and location was convenient so worked for us but felt price should have reflected the current state of the hotel.

Partner

10/10

Exceptional

23 Jan 2025

Elizabeth

Great location, convenient and nice.

Leisure Family

6/10

Pleasant

18 Jan 2025

Shana

Was under construction which we had no idea. No ammenties

Business_and_leisure Family

8/10

Excellent

27 Dec 2024

Joan

GREAT BEDDING- slept very well- very nice, friendly, helpful staff

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Russell

Good

Leisure

10/10

Exceptional

24 Dec 2024

Stacy

Love location and cute SMU room we had!!

Leisure Family

8/10

Excellent

22 Dec 2024

Michael

Great Hotel, it was under construction so they are under contract for renovation which is understandable. The shower wasn’t cleaned very well, but other than that great hotel. The staff was amazing from the front desk to the front room dining. Our favorite person was the valley person Moses great guy good energy from beginning to end.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Laura

nice

Leisure Partner

8/10

Excellent

12 Dec 2024

Verified traveler

Will use again

Great property, nice staff.
Rooms are great with comfy bedding.
The pool view rooms are quiet.

The hotel restaurant can improve

Business

10/10

Exceptional

27 Nov 2024

Kevin

Perfect stay

The location was perfect. We were greeted warmly. The service at the restaurant was wonderful and the bartender made impeccable recommendations.

Partner

10/10

Exceptional

16 Nov 2024

Kimberly

Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!

Leisure Family

6/10

Pleasant

15 Nov 2024

Jana

Close to college but overal is average.

Leisure Partner

10/10

Exceptional

07 Nov 2024

Jessica

Wonderful stay

Leisure

2/10

Poor

01 Nov 2024

Andrea

Do not honor hotels.com status

Rating is zero. I did not get an upgrade and they had upgrades available and with my status I should've have an upgrade and a late check out but that wasn’t given to me even though they had rooms available. The staff knocked on my door continuously from 9 AM until 1 pm with a late check out I'm entitled to a 4 PM check out. To knock on my door seven times and call six times is unacceptable. I was also supposed to receive 20% discount on food with status and didn’t receive that either. This hotel is more of a 2 star hotel. Be warned.

Business

10/10

Exceptional

28 Oct 2024

maria

Conveniently located to SMU. Clean and wonderfully decorated rooms.

Leisure Family

10/10

Exceptional

18 Oct 2024

Michael

Highly recommend in Dallas near SMU

Have stayed here multiple times and highly recommend. Across the street from SMU, convenient to everything in Highland Park, short drive to downtown. Small and intimate, but big enough for plenty of amenities.

Business

10/10

Exceptional

18 Oct 2024

Matthew

10/10

Exceptional

08 Oct 2024

Verified traveler

Located next to SMU in a quiet place with pool and bikes available. Restaurant/bar on site and very convenient to Snyder Plaza, however it’s under construction.

Leisure Family_with_children

4/10

Poor

06 Oct 2024

Allen

This is not a four-star hotel. The A/C is loud and wakes you up during the night. Water pipes bang during the night. The closet has two or three hangers available. There is noise in the front rooms from traffic on Hillcrest Avenue. Service in the restaurant was poor. Lampshade had hole in it, was hung crooked, and the light bulb was burned out. Furniture was unimpressive. Have been twice billed a "property amenity fee" and have no idea what this is. Over priced and overrated. Will not stay there again.

Leisure Self

8/10

Excellent

06 Oct 2024

Marion

Beds leaned to one side.

Leisure Friends

10/10

Exceptional

22 Sep 2024

Jana

The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day.

The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy.

I highly recommend the breakfast from the on site restaurant. Loved that!

If work brings me back here Ill definitely consider staying again! Thank you.

Business Self

8/10

Excellent

18 Sep 2024

Michelle

The hotel is great, but seems dated.

8/10

Excellent

16 Sep 2024

Verified traveler

Good option in great location

This was a nice hotel in a great location - directly across the street from SMU, so a very walkable area with a lot of green space. In terms of niceness it's probably a 3 1/2. Not super luxe, but the hotel is updated and a trendier alternative to the chains (even though it was recently bought by Hilton). Front desk was extremely nice and efficient. Housekeeping a little inconsistent.

10/10

Exceptional

15 Sep 2024

Martha Booe

I love the big rooms with the beautiful window and that this is not a high rise

Leisure Family

2/10

Poor

08 Sep 2024

Sigalit

There was a hair in my shower very obvious that it was not mine. Complained twice and it was still there when I checked out!

Business Self

10/10

Exceptional

07 Sep 2024

Eve

Beautiful hotel right at SMU campus.
Clean, quiet and comfortable. Room was nice and bed comfortable.
Bathroom was big and clean. Staff is very friendly and helpful. Valet parking.

Leisure Family

10/10

Exceptional

06 Sep 2024

Michael

Great Service

People went out of their way to assist you. Even upgraded my room. Location perfect for visiting SMU

Friends_and_family Friends

10/10

Exceptional

01 Sep 2024

Kevin

Very personable staff. Nice pool area.

Leisure Family

10/10

Exceptional

19 Aug 2024

Gia

Convenient and strikes just the right cord.

Family

10/10

Exceptional

18 Aug 2024

Ahnjonae

It was wonderful. I would recommend smart tvs offer the Netflix app at least

Partner

10/10

Exceptional

12 Aug 2024

Bella

My husband,son and I had a wonderful stay!

8/10

Excellent

11 Aug 2024

Verified traveler

Lumen-less

Room was very comfortable but they didn’t come clean the room
Thankfully we had enough towels.
Staff was very nice!

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Jorge

Great location, Hotel is nice.

Leisure Family

8/10

Excellent

04 Aug 2024

Nina

This is an older hotel remodeled. Out room smelt of years of cigarette smoke . The room didn’t really cool down as much as we like and staff were nice. Probably won’t stay here again due to musty cigarette smell in our room.

Leisure Family

10/10

Exceptional

03 Aug 2024

Shannon

Clean, safe, and friendly. Great service and helpful staff. Good price for the Highland Park area.

Leisure Friends

10/10

Exceptional

30 Jul 2024

Jonathan

Close to all of our events.

Leisure Partner

2/10

Poor

27 Jul 2024

Verified traveler

Don’t stay here

Male bartender was incredibly rude and disrespectful. I normally stay here 5-6 times a year. Never again.

Business

8/10

Excellent

27 Jul 2024

Jennifer

I loved the location of this hotel, greet area to walk and explore. The hotel itself was suoer cute but the room was a bit of let down. Nothing wrong, just not very interesting.

Leisure Partner

2/10

Poor

27 Jul 2024

Amy

I accidently booked the room for Saturday instead of Sunday night so when I got there I had to pay for another room at a higher rate. My mistake and I own that, what they don't tell you is they charge for the water in the room. When I returned home I reached out to the hotel to see if could get a refund for the Saturday charge and was told they would not issue a refund. Had the hotel been to capacity and it was a last room situation I would have understood their side but they definitely were not. I normally wouldn't write a review but they were not at all willing to help.

Leisure Partner

10/10

Exceptional

22 Jul 2024

Tracee

Hotel was awesome but the staff absolutely sealed the deal for me!!! Customer service/valet was top notch!!! I will for sure be staying here again!!! Best hotel I have stayed at in a long time!!!

Business_and_leisure Partner

8/10

Excellent

22 Jul 2024

Anne

The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.

Leisure Self