Name: Cityplace Bnb
Address: San Jacinto Street, 3604, Dallas, 75204, US

2/10

Poor

31 Jul 2026

rafael

Well, they took my money and then told me that the apartment was unavailable. Because of maintenance issues and it made me cancel my booking in care of my money at the n c.N b a fake invoice of a fake refund with different credit card number.Then what I use

8/10

Excellent

29 Jul 2026

Penny

This place is close to Baylor Hospital! My husband I stayed there twice due to his mother was in ICU at the Heart hospital. We had free parking there. I was quiet without all the traffic and noise that you get from being at a hotel. We will stay there again if we have to come to Baylor Hospital again. Thank you!

4/10

Poor

18 Jul 2026

Alicia R

Owner is very rude! Locked the doors preventing me to get my animals but yet was rushing me to leave when I left for work

Pet

10/10

Exceptional

13 Jul 2026

Thomas

Great communication with property owner. Great location

Pet

4/10

Poor

11 Jun 2026

Richard

Gosh darn it. They tricked us. Place looked decent in photos and price was not super cheap so we figured it’d be nice.

Dirty sheets, bugs, unsafe door and area, took a while to receive check in info.

Self

6/10

Pleasant

19 Apr 2026

Nancy

The property was as shown in the listing. Very pet friendly as well as business friendly. It was in an excellent location-market, grocery store, salon, restaurants, coffee shop and massage therapist within 1 mile (easy walk). Beautiful park around the corner 2 blocks away. The onsite laundry was convenient to have since i was there for a month. I do have some suggestions I will follow up directly with the property on. I would absolutely stay here again.

Friends_and_family Family

2/10

Poor

28 Mar 2026

Jennifer

We pulled into the parking lot that was too small for a vehicle to get down the alley. People in the parking lot were doing profound things and we were so nervous we never even got out of the car! The pictures are deceiving and I would never stay here! We never even got out of our vehicle and immediately left, resulting in a fee to stay when we did not! We found a very nice motel up the street! The owner doesn’t respond or even message you back! No communication whatsoever! I would NEVER recommend this place to anyone! BEWARE!

Business

2/10

Poor

01 Mar 2026

Kate

Arrived after a 9-hour drive and could not access our suite. Had to contact the owner via Hotel app and wait for instructions. Payment for cleaning was required, up front, before key code was shared--which was fine. The space itself wasn't quite as nice as shown but tolerable and we were too exhausted to care.
All was well until 4:24am when someone tried to enter our door code, not once but three times! They actually got it right the third time and the door opened, then quickly closed after whoever it was heard me coming. (Before knocking off, I placed a chair in front of the door and it had been pushed away.)
By the time I looked out the window, no one was there. Very creepy.
We packed up and left, cutting our stay short.
While it's not a \"bad\" neighborhood, we felt unsafe. Possibly being watched as we checked-in.
I have requested a refund for the second day. :(

Friends_and_family Friends

2/10

Poor

02 Nov 2025

Rad

Wasn't good for 3 people as the couch was just a small loveseat. Broken chair. Hairs left in shower. Coffee maker nasty, microwave not clean, garbage can broken so used butter knife to open it, only spoon in the place in the dishwasher, cockroaches alive and dead, kitchen counters with smear over all of them....did they get the poison up? Dirt on all shelves above 5'. 1\" gap in bathroom tile wall so what can come up that in nasty place? Smoke detector removed in bedroom. No rugs like photos. Felt like I should be shooting up in the room. I'm forgetting stuff that I put in the videos also.

No way to contact owner except through text or Hotels.com msg. Took 12 hrs for a response. Was already packed up and reservations at another hotel as I was having a medical procedure on my spine. Apologies from owner but no refund even after showing the owner and Hotels.com all the photos. False advertising and Hotels.com doesn’t care.

8/10

Excellent

27 Oct 2025

Antonio

Good for the price

4/10

Poor

16 Aug 2025

david

So so

Check in is at 4 which normally everywhere else is at 2 so left me stuck outside waiting. Exactly 4 i got the code and was able to go inside. Upon arrival the place looked pretty decent the dog area is small. I had to park .y truck in the street infront of the building. When going inside i noticed the door doesnt shut and thebonly way to close it is to use the dead bolt. Since someone had removed the dead bolt latch plate it was still very loose and could of been easily pushed open. The appliances had mold and nasty old stuff in it the towels were dirty. The shower has a window with no blinds over it and a apartment right beside u that can look into it besides this it wasa quite stay. I believe it was priced too high for what it was!

Partner

2/10

Poor

19 Jun 2025

Demetrius

I feel like it could be cleaned up more new appliances looks like there was blood or some splashed on the walls.. the drains need to be looked into… the dryer need maintenance… the bedsheets and blankets need to be properly washed with bleached… because there was hair on it on the first night… who ever owns these airbnbs needs to do better you make enough money to make sure everything is cleaned perfectly and washed properly… some ideas by extra beddings so you can take one home or to a laundromat to make assure all linen is washed equally and properly…

Leisure Self

10/10

Exceptional

16 Jun 2025

Terrell

Reasonably priced. Easy check in. Would be nice if couch was pull out bed & there was a tv in living room other then that no complaints

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Matthew

Nice unit

Business_and_leisure Self

2/10

Poor

09 Mar 2025

Jalen

R&R (Rats and Roaches)

The room had roaches and rat feces in it. The bathroom was not as pictured I could not physically fit in the shower if I did stay there. There was an ammonia smell to the room and the a/c unit was broken. When I reached out to the property through the app they took 3 hours to respond which is unacceptable because I needed a refund to pay for another property to stay at. I had to end my trip early with my wife who was extremely upset and disgusted by the condition of the property, the room and the lack of customer support.

Partner

6/10

Pleasant

06 Mar 2025

Kelsey

Needed more towels, basics like salt and pepper, and a curtain to cover window that is big on the wall in the shower.

Leisure Partner

8/10

Excellent

17 Feb 2025

Paul

Really enjoyed our stay at the property, the only complaints that there aren't any coffe mug at our unit but other than that it was an enjoyable stay.

2/10

Poor

28 Jan 2025

James

Never staying here again, Still waiting for refund

The owner is unresponsive in resolving any issues or just communicating in general. The sheets, blankets, rugs, couch, dishes, and toilet were all dirty upon arrival. There was no hot water or sufficient climate control in freezing temperatures (heating, and hot water) The photos on Hotels.com are clearly photoshopped and doctored, and do not match the actual appearance. The couch shown in the photos provided on Hotels.com is clearly long enough for someone to sleep on, however the actual couch is not even big enough for a child to comfortably sleep on. If I could give this place a zero based on the entire experience, I would not even hesitate to do so. Utterly disgusting and unprofessional.

Business

2/10

Poor

28 Jan 2025

Paige

I arrived at the property, the bed had a fitted sheet only with no top sheet or comforter, while it was twenty degrees outside. There was duct tape on the windows and the fridge made a horrendous noise. There was only one towel for the two adults staying and no hand towel. I attempted to contact the property manager and they avoided our calls and texts. It took Expedia numerous attempts as well. The manager informed Expedia that they would be in contact with me, which they were not. I had to contact them yet again. They finally answered and explained that they were going to contact housekeeping and get back with me in 5 minutes. I called back after not hearing anything for 15 minutes. He informed me that he was unable to reach housekeeping and that he would be moving me to a different unit. I went to check the new unit and it had a top sheet that had multiple holes in it and again only one towel and no blankets. I sent pictures to the manager and called multiple times. We decided to leave and return home since they were unable to provide the basic necessities. Now they have denied a refund and are ignoring any communication attempts.

Leisure Partner

2/10

Poor

25 Jan 2025

Vamsi

no hot water for 7 days

no hot water 7 days. had to call the handyman everyday. finally the hamdyman said the water heater is broken and there is nothing he can do. i booked a different hotel on the last day. the customer service is not responsive. stay away

Business

2/10

Poor

24 Jan 2025

Levie

DO NOT STAY HERE

I booked this particular spot for the location. I was on a business trip and it was close to my favorite restaurants to visit while in town.
Upon arrival I was definitely more dingy than I expected. Meaning some maintenance of repairing floors, and painting was needed.
Upon further review there was lil black hairs in the bed. Think a man’s body hair. Obviously the sheets had not been washed. The carpet also had caked hair in it. Like an animal had been there for several days but carpet hadn’t been vacuumed after.
There were even crumbs in the bar stools. I am currently trying to get my money back because I could not bring myself to stay there. The property itself has not been much help this far.

Business Self

10/10

Exceptional

05 Jan 2025

Rebecca

Great stay

It was my second time staying here I love the vibe and the apartment feeling comfort away from home it’s has been quiet and felt safe good quiet neighborhood

Partner

8/10

Excellent

31 Dec 2024

Kay

Room was perfect for our quick trip to Baylor hospital. Convenient and easy to access. Only problems we experienced were with door instructions and lock we had were different. There was a barking done that barked for about 4 hours nonstop until someone came to their door and apparently complained. Dogs were quiet from about 11:30 pm until about 6 am

Friends_and_family Family

2/10

Poor

28 Oct 2024

Nicolette

really?

nothing was clean-everything was broken

Self

8/10

Excellent

25 Oct 2024

WALTER

I did not realize that there is no office and no one on site and a phone number for \"emergencies\" only. The inside of the room was very clean but the outside needs power washing and paint. The shower had \"C\" for hot and \"H\" for cold. Spanish?? The shower, once I figured it out, was excellent. Bed comfortable. Air con remote missing its battery.

8/10

Excellent

17 Oct 2024

Arquasha

Wasn’t bad super comfortable huge bed, loved the vanity, decor could’ve been better and leveled, the window was plastic it wasn’t a real bathroom window and the bowler tissue holder was real loose about to fall off and there was
Mosquitoes that kept coming in because of the whole in the window screen and I think the drain but other than that it’s not the worst. It was a ok stay. It’s a little small the room was the biggest area I’ll give them a 6/10 it’s still comfortable they just needed to fix those things.

Leisure

8/10

Excellent

16 Oct 2024

Brandon

The place was overall pretty clean and the location was great for where we needed to go for an interview. The parking felt safe and was nicely lit. . The air conditioner was a little hard to figure out and was loud. I would have liked to have had the option to keep the fan on to drown out our neighbors next door talking loudly and their dog barking until 1:30am. Overall, I would recommend this place again though.

Business

4/10

Poor

04 Oct 2024

Royal

Me, my fiancé, and one of my friends stayed here for one night. I called the property two days in a row in advance to see about getting a pull out couch or at least some extra blankets (which they had praise GOD), and to see if we could get an earlier check in time. Both days no one got back to me. On the day of I called again and they said we wouldn’t be able to come in until the room was clean, only when we did check in there was hair between the couch and on the top of the fan, there were things broken and scuffed and the bathroom didn’t look clean enough to shower in.

Leisure Family

10/10

Exceptional

30 Sep 2024

Tony

Great tucked away location funiture is GREAT
Comfortable bed nice base amenities

Business_and_leisure Partner

8/10

Excellent

28 Sep 2024

Tyler

Place was fairly decent. Quite area. May need some updating inside the units (plumbing fixtures). Water pressure was pretty low and no hot water. I asked some other guests and they said they didn’t have any issues with their unit. However, the bed was extremely comfortable. Better than most hotels. I would stay again.

Self

10/10

Exceptional

25 Sep 2024

TYSHA

City Place was a great stay for me and my sister for my birthday weekend. It was clean, comfy and quiet. This place was just enough for us. Although, I don’t think this would be an ideal stay for a family it is ideal for a couple or 2 adults and maybe a small child. Everything worked great. The only issue was the water pressure in the bathroom sink was extremely low and the couch in the living area is kinda small. I would definitely book again.

Friends_and_family Family

10/10

Exceptional

28 Aug 2024

Ilunga

It was nice as hell

Business_and_leisure

10/10

Exceptional

20 Aug 2024

Stephenson

Loved the stay. Would definitely book again.

Business_and_leisure Self

8/10

Excellent

16 Aug 2024

Melissa

Nice for a night but the 1 window unit could not keep up with the TX heat. Bedroom was comfortable

Business Partner

10/10

Exceptional

05 Jul 2024

Sarah

So cute

Pet

10/10

Exceptional

16 Jun 2024

Annalicia

The vanity mirror and how the security and self check in was.

Leisure Partner

10/10

Exceptional

15 Jun 2024

Hannah

It was a lovely little spot! Close to a beautiful park and in a beautiful neighborhood! Would definitely stay again!!

Leisure Partner

6/10

Pleasant

25 Apr 2024

James

Not as pretty as the picture

Looks are deceiving. The video version of this property is quite different than what you experience when you get there. The street in the video looks very open and very safe.When you get there, it's quite crowded.There's an apartment complex being built on the side of it and a house right next to it. The property itself is an old apartment complex that has been updated with some new things. Many of the things in the apartment were not totally working correctly. I will say the location in relation to the medical center and to downtown is excellent. Also the host were very very accommodating and tried to make our stay as nice as possible.

10/10

Exceptional

10 Apr 2024

Anne

This was in a great location and the manager was friendly (through emails and texts). He checked in with us to assure we were enjoying our stay.

Leisure Family

10/10

Exceptional

10 Mar 2024

Taylor

Perfect

6/10

Pleasant

09 Mar 2024

Stephen

Meh!

Convenient location to hospital. Ceiling fan and desk lamp did not work. Refrigerator very noisy. Just average condition. Served it's purpose but would not stay here again.

Business

10/10

Exceptional

02 Mar 2024

Erika

Clean and modern furnishings—quiet neighborhood. Loved it!

Business

10/10

Exceptional

15 Feb 2024

Donald

It was nice

Leisure Self

10/10

Exceptional

11 Jan 2024

Gianfranco

Excellent was just surprised that the front door was open.

Business

2/10

Poor

04 Nov 2023

kevin

Worst experience ever. Do NOT stay here.

I chose CityPlace to celebrate my anniversary with my wife. Upon entering the apartment, I was greeted with the stale smell of old smoke. When I entered the bathroom, I could smell urine. While the bed was ok, the “sofa” was very small almost like doll furniture. My biggest complaint is the bathroom. The shower was not fully functional. Water was literally dripping from the shower head and only if it was at a particular angle. When I tried to reach out to maintenance, I was unable to reach anyone and the several emails that I sent over were ignored. Do NOT stay here. RUN!

Partner

10/10

Exceptional

21 Oct 2023

Nelson

Place was in a great location.water pressure was awesome. It was close to Deep Ellum yet quiet once you got home. Great stay and thanks for having us.

Leisure Partner

10/10

Exceptional

14 Oct 2023

Zaily

I enjoyed the vanity area that was right outside of the bathroom. The mirror was big with options to change the display. I thought it was a nice touch to the property.

Leisure Friends

10/10

Exceptional

12 Oct 2023

Lucila

😃 Great

Great location and the apartment was spotless definitely will go again

8/10

Excellent

03 Sep 2024

Carlos Adrian

Buena ubicación y zona segura, la comunicación es malísima, no dan la información necesaria para ingresar a la propiedad y se necesita buscar el teléfono y llamar para recibir ayuda, no dan la contraseña del wifi hasta que la solicitas y te mandan un correo tiempo después.
Salieron insectos en la regadera lo cual fue muy incómodo.

Partner