Homewood Dallas Downtown, Tx

United States , Dallas - TX
Dallas, 1025 Elm Street
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100 reviews shown

2/10

Poor

20 Apr 2026

Tammy

Stayed for 6 nights and housekeeping did not come even once. After the third night, I specifically requested service and even went down to the common area to work so they would have access to the room, but no one ever showed up. I also had to call the front desk for more toilet paper, and instead of bringing it to the room, they made me go all the way down to pick it up myself.
Breakfast was another issue—one morning the milk being served had gone bad. I took the jug to the back because there were kids around and I didn’t want them drinking it, but no one there spoke enough English to understand what I was trying to explain.
To make matters worse, I called twice requesting to speak with the manager, and neither call was ever returned. This was one of the worst hotel experiences I’ve ever had. I will not be returning for future business trips, and I would never recommend this place to anyone.

Partner

10/10

Exceptional

13 Apr 2026

Stephanie

The rooms were more spacious in person than the picture described. It was a nice surprise! We had plenty of room for our family of 5.

Family_with_children

10/10

Exceptional

12 Apr 2026

Takuji

The room was so spacious, and the staff members were very courteous and helpful. On the first morning, we noticed that the water pressure in the shower was low, and the front desk promptly sent a maintenance staff to change the shower head to solve the issue. We will definitely stay at this hotel again.

Family

10/10

Exceptional

04 Apr 2026

Latoya

Breakfast was great

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Lisa

Perfect location. Within walking distance of all the major stuff, JFK, American Airlines arena, aquarium. Only bad thing was they don't have a pool.

10/10

Exceptional

22 Mar 2026

Laura

Great hotel for the price point. Convenient location, friendly staff, big and clean rooms. Breakfast is good and runs for a good amount of time. My only complaint is the parking which is valet only - I'd honestly be fine paying daily for parking on the property; the valet aspect just adds unnecessary inconvenience in my opinion.

Self

4/10

Poor

21 Mar 2026

Ashley

The bathrooms in the suites need upgrading, the showers are small and enclosed in a small room. Our shower room had very little ventilation and we discovered a cockroach in the bathroom. The rest of the suite was quite nice but so much space seems wasted in the suite and could be dedicated to having a larger, updated shower.

Also, we received our car back from the valet and they had scratched our vehicle. We had just cleaned the car the day we checked in and knew the scratch wasn’t there beforehand. When we addressed it with the valet, they said “it’s nothing” and were playing it down immensely. They claim they take photos of the cars when they’re taken in by valet but they had no photos of our vehicle to show us, which did not matter to us since we knew the scratch wasn’t there before we gave them the keys. We left the hotel since there were other people trying to leave behind us and we blocked them in (their valet area is tiny). I called the front desk to talk to them about the valet situation and address the scratch, the guy I spoke with said he’d call me back within half an hour and it’s been over 24 hours with no callback. Awful service from valet.

Family

10/10

Exceptional

14 Mar 2026

Flevicius

Very friendly and knowledgeable staff. They made feel at ease in Dallas. Excellent management and staff.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Stephen

Th caulking in room 915 in the bathroom looked like a 2 year old did it.
Besides that, everything was perfect!
The bacon at breakfast was perfect!
Staff always cheerful and seemed to love their job. Makes such a difference!!

8/10

Excellent

13 Mar 2026

Marcy

Moncia at the front desk was an excellent help to us. She spent time to get to know us and made us feel very welcome. All of the staff were good!

Family

8/10

Excellent

13 Mar 2026

kevin

Room was spacious and clean

10/10

Exceptional

07 Mar 2026

Michael

Great and convenient place to stay.

Family

8/10

Excellent

07 Mar 2026

Cyndi

They offered a late check out so we can enjoy the Dallas World Aquarium which was only a 5 mins walk. Breakfast was free, but it’s valet only parking available.

10/10

Exceptional

28 Feb 2026

Elise

The room, staff, amenities were 10/10. I immensely enjoyed my stay and would stay here again in the future!

Friends

10/10

Exceptional

22 Feb 2026

Don

Clean and friendly staff.

10/10

Exceptional

12 Feb 2026

Jrc

💯💯💯recommend it

Business_and_leisure Family

10/10

Exceptional

11 Feb 2026

Johnny

Yes

2/10

Poor

10 Feb 2026

Phillip

Everything

Business Partner

8/10

Excellent

25 Jan 2026

Philip

Clean room and amenities

Business Partner

10/10

Exceptional

15 Jan 2026

Patience

N/A

Partner

10/10

Exceptional

13 Dec 2025

Mario

Room was perfect. The staff in the front was very courteous and attentive. Said hello to my wife and daughter everytime we came downstairs.

Leisure Family_with_children

6/10

Pleasant

26 Nov 2025

Sara

Friendly staff however it is tired and in need of a freshen up. Only 2 lifts working & on a busy morning one of them was out of action. Convenient location. Overall a nice stay.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Jorge A.

Friendly staff...

Business

10/10

Exceptional

20 Nov 2025

Belen

I normally would not leave a review, but I have to because of Moncie at the front desk. My in laws were traveling with us and they had an issue with their reservation. Moncie she took the time to figure out what went wrong, explain it clearly, and walk us through our options. She gave us practical advice on how to fix it and stayed calm, friendly, and professional the whole time.

The room itself was also great. It had a real kitchen with plates, pots, pans, and utensils, so we had everything we needed to cook and eat comfortably. The bed was super comfortable too and it was honestly hard to leave it in the morning. Overall, the stay was very nice, but it is really thanks to Moncie that I am writing this review.

Leisure Family

10/10

Exceptional

19 Nov 2025

Randy

Large clean room. Plenty of hot water. Convenient location downtown.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Camille

The room was amazing and the view was amazing.

Partner

10/10

Exceptional

05 Nov 2025

Michael

Clean room great breakfast

Business Self

10/10

Exceptional

16 Oct 2025

Elaine

Good choice for Fair

Partner

10/10

Exceptional

13 Oct 2025

Gregory

Rooms are nice and spacious. Hotel is clean and quiet. Gym is quite nice and very clean with well maintained equipment. The gym could use more leg equipment, but is otherwise well equipped. Breakfast is standard buffet, but good quality with better than average variety. Very friendly and helpful staff. Overall great hotel, especially for the price,

Business Self

10/10

Exceptional

12 Oct 2025

Leah

I had to go inyo the hospital on a couple of occasions and my room was left in horrific conditions by me, and not only was i welcomed back on a few occassions but i was checked on while i was in the hospital and also when my reservation was up they stored my property for me. My only complaint was alot of my property was missing, it was nothing compaired to the compassion that was shown to me.

Leisure Self

10/10

Exceptional

05 Oct 2025

CaSandra

Breakfast was delicious. Room was cleaned. Friendly staff.

Leisure Friends

10/10

Exceptional

05 Oct 2025

Joycelyn

Very nice

10/10

Exceptional

01 Oct 2025

Robert

Clean and very large room

Leisure Family

8/10

Excellent

21 Sep 2025

Ari

The stay was good overall. Staff was super sweet too! Only issue we encountered was having to kill multiple cockroaches in our kitchenette area..

Leisure Partner

8/10

Excellent

10 Aug 2025

Deantae

It was amazing as always only problem we had was the shower would not get hot at all and the sink would be scalding only no cold water. Besides that amazing experience and

Partner

8/10

Excellent

06 Aug 2025

Verified traveler

Only parking option is to valet your car for almost $40 a night.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Great location for Downtown Dallas and a large room for the price along with a comp breakfast.

10/10

Exceptional

03 Aug 2025

Christa

Awesome stay!

We had a great time. The hotel was amazing and the staff very accommodating. They made things seem less and so easy. I will recommend this hotel to friends.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Emanuel

We like the service and the amnieties but we did not like being around so many trans

10/10

Exceptional

30 Jul 2025

Patricia Maria

Surprisingly spacious and comfortable room, really well equipped, wish I had stayed longer. The area around is not the prettiest but it’s super convenient for transportation, especially when going to events at the American Airlines Center. Would definitely recommend and stay again. Breakfast service did close half an hour earlier than what I’d been told at the front desk at check in so do take that into account.

Leisure Self

10/10

Exceptional

28 Jun 2025

Kathryn

Every employee was extremely helpful.

Leisure Family

6/10

Pleasant

28 Jun 2025

Stephanie

Overall it was a good stay. Only thing the water was not hot at all. My family had to take cold showers

Friends_and_family Family

2/10

Poor

24 Jun 2025

thomas

This place is a complete dump. They charged me $370 for one night. You’re better off staying in one of the big tower hotels right next to it than this dump. We had no hot water. For $370 a night. They sent some guy who spoke very little English up and said the way to fix it is to turn the both sinks on to help pull the hot water up. Lol who’s ever heard of such a thing. That’s the most ridiculous thing I’ve ever heard of. And when they called us, they said that there’s nobody here to fix it and they’ll fix it in the morning. Which is really convenient since we check out in the morning. So me and my family of three spent almost $400 and couldn’t even take a shower.

Leisure Family

10/10

Exceptional

09 Jun 2025

NICOLLE

Staff from valet and front desk to breakfast attendant and housekeepers were all wonderful. It is so centrally located the only time we had to take our vehicle out of the garage was to go to a baseball game. It is a wonderful example of why I look for a Homewood Suites to stay in when ever I travel.

Leisure Pet

10/10

Exceptional

31 May 2025

Erik

Good location…very nice roooms.

Business Partner

8/10

Excellent

05 May 2025

Carlos

The staff and security was excellent, but the property is out of date and rooms are old.

Leisure

10/10

Exceptional

25 Apr 2025

kristie

Beautiful place!

8/10

Excellent

23 Apr 2025

Kristian

The room was spacious and decent. The only issue we had with the room was that the hot water stopped working, so we had to move rooms.

Leisure Family

10/10

Exceptional

16 Apr 2025

Gerrisha

The property was nice and clean. Staff was very nice.

Leisure Family

10/10

Exceptional

27 Mar 2025

Curtis

Easy access-great location

Great hotel and location.

Partner

10/10

Exceptional

20 Mar 2025

Verified traveler

Solid

Comfortable hotel, had a pleasant time. Would stay again.

10/10

Exceptional

16 Mar 2025

Ryan

Rooms where very big and clean

Partner

10/10

Exceptional

03 Mar 2025

Santiago

My stay was very good. People at the desk very helpful. TV and Internet wasnt too good. Thanks, Homewood Suites Dallas!!

Business

4/10

Poor

03 Feb 2025

Shelley

Checkin was painful!
The associate spent a huge amount of time with two ladies that had a lot of issues meeting basic requirements to make payment and ID.
A big red flag for me was on their cart. It looked like they came to party.
As luck would have it they were in the room next to us and the party started immediately! Very loud music and voices. There weremultiple rooms on our floor so they went back and forth letting the door slam each time.
We went out for dinner and they were still going strong when we returned.
We did not complain as it was still early even though we had a long travel day and would have liked an early night.
At 10 they went out all was quiet until 2 am. Then the music was back on and the load voices. Banging doors.
We tried several times to call the front desk letting it ring. No answer.
When we had come back from dinner the only person we saw was the same associate that checked us in.
Security that was there earlier was not visible.
We did not feel safe to leave our room and we did consider calling 911. It was that bad!
When we checked out we told the associate what had happened and he asked,so you want to place a noise complaint?
The point of bringing it up after the fact is the staff on duty need to be informed of what went on,on their watch and how to avoid this from happening in the future.
No one knows what a guest will do for sure but in the 20 minutes I listened to these guests problems with checkin I never heard them be told they needed to q

Leisure Family

2/10

Poor

03 Feb 2025

Shanquita

Room was freezing cold in FEB when temps are 55 degrees and lower and HEAT did not work in room. Told front desk and they came and said just basically try to keep warm did not fix or give us another room. The next morning when it was time to check out they came and ask about the heat, we have froze to death all night feet super cold, hands cold, nose cold for $204 a night! No extra covers, sink stopped up, toilet didn’t want to flush! This hotel has really went downhill since my last few stays! An inconvenience to leave my home with warmth and pay over $200 to freeze no heat and no assistance !!

Leisure Family

10/10

Exceptional

29 Jan 2025

Monica

Hotel staff was very nice and accommodating. Room was nice and clean.

Leisure Family

10/10

Exceptional

27 Jan 2025

Claudia M

The breakfast was amazing!!!!

Family

10/10

Exceptional

24 Jan 2025

Ben

Nice hotel, staff were friendly and helpful.

Business Partner

4/10

Poor

03 Jan 2025

Jessica

staff wasn't very nice at all. had to wait forever for valet, the other staff members had to go look for him around the property. and when I walked into the property I was greeted with \" do you need help looking for something\" and the room had a dirty baby bottle and trash left under the bed.

Leisure Family

2/10

Poor

28 Dec 2024

Anthony

No hot water at ALL

Partner

10/10

Exceptional

15 Dec 2024

Eric

Had a nice stay, free breakfast eggs, bacon, sausage, convenient to airport, and free shuttle every half hour.

10/10

Exceptional

15 Dec 2024

Ross

Great downtown hotel, affordable with a good breakfast! No complaints, great staff!

Leisure Friends

8/10

Excellent

01 Dec 2024

Lauren

We loved how close it was to our venue and how easy it wad to check in.

Leisure Partner

10/10

Exceptional

25 Nov 2024

Laszlo

Probably the best experience i've had at a hotel. breakfast was great and staff were friendly. I was shocked by the amenities; basketball court, pool tables, and available laundry for a couple bucks. Great location.

Leisure Partner

10/10

Exceptional

07 Nov 2024

David

The staff was all amazing. The Breakfast was great and changed each day we were there. THe work out room was nice. Sadly no pool or arcade at the time we stayed, but pool tables, basketball court and work out room provided some entertainment. We didnt go too far out around the area on foot, but quite a few homeless people or just people on drugs made it annoying with kids. The dallas aquarium was in walking distance and was fantastic as well.

Leisure Family

10/10

Exceptional

06 Nov 2024

Tony

The rooms are very clean and have ample space.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2024

Uriel

Excellent hotel will be coming back forsure!

Business_and_leisure Partner

10/10

Exceptional

03 Nov 2024

miriam

El área cercana es muy bonita pero mi hija y yo no nos sentíamos muy seguras debido a tantas personas sin hogar viviendo en la calle, uno de ellos nos siguió y tuvimos un poco de miedo, esto fue durante el día, por lo que en la noche preferimos no salir para nada

10/10

Exceptional

27 Oct 2024

Noah

Amazing stay!

Hotel was beautiful and staff was beyond kind.

Friends_and_family Family

6/10

Pleasant

07 Oct 2024

Sarah

This was right in downtown which was great if you didn’t have kids. Lots of homeless and there was no pool as advertised in the pictures. Wouldn’t recommend for families. Aside from that the room was good.

Leisure Family

8/10

Excellent

23 Sep 2024

Precious

Nice

Leisure Family

8/10

Excellent

23 Sep 2024

Bonnie

Towels could be thicker and softer

Leisure Family

6/10

Pleasant

15 Sep 2024

Ruby

Very disappointed at check-in. Staff were unkind to my elderly guest.

10/10

Exceptional

06 Sep 2024

David

Excellent!

Business Self

10/10

Exceptional

23 Aug 2024

Blake

Great location. Friendly staff.

8/10

Excellent

10 Aug 2024

Shirley

I have stayed at this property many times and was always appreciative of its proximity to everything downtown. However it’s starting to show its age. It’s still a good price point. You now have to request your room to be cleaned, so I was surprised to return after a long day and beds not made and no clean towels. So every morning I called to request room cleaning as I don’t expect to pay and make my bed on vacation, nor carry fresh towels up from the lobby. Once my request was made my stay was great.

Business_and_leisure Friends

8/10

Excellent

04 Aug 2024

Verified traveler

My stay was amazing and the valet parking was great. Website needs to be updated because it says it has a golf place and that was not true and my kids were looking forward to it. Overall it was great

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Verified traveler

The HVAC system in room ran very loudly

Friends_and_family Family

10/10

Exceptional

25 Jul 2024

Evelyn

Friedly & helpful staff. Great breakfast
Very spacicas rooms

Business_and_leisure

10/10

Exceptional

05 Jul 2024

Lynn

Nice and clean hotel. All staffs are friendly. Love the staffs works at Valet parking - fast service, polite and helpful.

Leisure Family_with_children

8/10

Excellent

28 Jun 2024

Denise

Our room was large and clean. Dogs allowed. The woman at the front desk quoted us the wrong rate for the pet fee. She called our room a little while later to apologize. So we really appreciated that. The ice maker in our fridge didn’t work. The ice maker on our floor didn’t work either. At one point we had only hot water in our room. Scalding hot water. That was very strange.

The hotel is within walking distance to Dealey Plaza, the giant eyeball, etc. We found a dog friendly Irish pub that was open late.

Leisure Pet

10/10

Exceptional

13 Jun 2024

Jennifer

Great staff, very helpful. Property was clean, free breakfast was a plus!

Leisure Family

10/10

Exceptional

12 Jun 2024

Lauren

Great location. Alittle pricey

Leisure Family

2/10

Poor

01 Jun 2024

Zach

The rooms have been remodeled and are nice. Came here to see 6th floor museum and did not realize it’s a very run down area, didn’t feel safe walking around.

Check in was extremely frustrating, room was not ready until 4:30 and we’d made it clear we wanted to try to check in early.

Leisure Family

8/10

Excellent

30 May 2024

Stephen

Comfortable

It was a really lovely hotel. The only negative was the breakfast wasn't that great and the coffee tasted burnt.

Partner

2/10

Poor

29 May 2024

Tabitha

LICE!

The service was terrible. The staff were very harried and clearly overwhelmed. Management was non existent. The location seemed quite nice at first but when we woke up we had lice crawling in our daughters hair. When we contacted the staff and management we were basically ignored. No offers were made to assist or comp our room. Will never return. One of the worst experiences Ive had.

Friends_and_family Family

10/10

Exceptional

21 May 2024

Pedro

Pretty good

8/10

Excellent

26 Apr 2024

Abhiramee

AC in the room was loud . Other than that , all good.

8/10

Excellent

11 Apr 2024

Ben

Great service and staff. The rooms were clean and accommodating.

Leisure Family

10/10

Exceptional

09 Apr 2024

Kevin

Well located, nice and clean hotel.

Family_with_children

10/10

Exceptional

20 Mar 2024

Amy

Its was great recently renovated the suite was comfy and held all my family of 8 just fine.
The kids enjoyed the basketball court and breakfast was nice and warm. Will definitely be staying when in town or downtown again.

Friends_and_family Family

8/10

Excellent

19 Mar 2024

John

Terrible Valet Service

Everything about our stay was great except for valet services. When we got there they just stood and looked at us from the stand. I don’t expect help unloading or loading my car, just please take my keys and park it

Friends_and_family Friends

6/10

Pleasant

13 Mar 2024

Andria

We were unaware that they only offered valet parking. This was expensive and made us late to more than one reservation during our stay because one of the drivers didn’t know how to start our rental. It was also very disappointing that Expedia listed a pool as an amenity, but the pool had been closed for months and showed a banner on the hotel’s website, very disappointing.

Staff was wonderful and accommodating.

Leisure Family

6/10

Pleasant

11 Mar 2024

Shannon

Pool closed for a year and a half

Pool and mini-golf advertised on here were both closed. The pool has been closed for a year and a half, per front desk. The only reason we booked this hotel was for the advertised indoor pool. Security guards stand over the clerks shoulder which made me concerned about the area and also my personal information. No trash cans in bathroom.

Friends_and_family Family

10/10

Exceptional

10 Mar 2024

Morna

Fantastic stay

We thoroughly enjoyed our 4 night stay. Brilliant location for downtown sightseeing. Within walking distance of JFK tours, etc. Suite was awesome. Very spacious and comfortable. Great free breakfast. Staff were all very friendly. Housekeeping is only on request which we did not realise until checkout! But no problem for us. Suite was clean. Our only problem was the continuously filling cistern in one of the bathrooms which did not get fixed during our stay. Just shut the door on it! Pretty quiet for downtown.

Partner

10/10

Exceptional

21 Feb 2024

Christine

Big room, big bed. Friendly and helpful staff.

Partner

6/10

Pleasant

18 Feb 2024

Shatishca

We were met with the Valet, appropriately dressed and knowledgeable. Go through the door to be greeted by two young women, one new, one is shreaded jeans, neither in any sort of uniform. The new person needed some help and the other had to look upfrom her phone to assist her. There was trash in the floor, ripped upholstery on some of the furniture. We made it to our floor, it was still under an upgrade, no big, it was just some walpaper that was being finished. In the room, there was new walpaper and carpet. The bathroom looked reasonably new. The faucet was not very tight. Wen you turned on the hot water, the entire faucet would move. The toilet took approximately 20 minutes for the tank to refill. There was mildew in the corner of the window, there was a leak in the ceiling over the window at the end by the bed, you could hear it dripping inside the header. The checkout process want very difficult. The bed and the pillows were comfortable, no noise on the floor. The doorbell is horrifically loud!! All in all it was a good room. Great location.

Leisure Partner

10/10

Exceptional

18 Feb 2024

Manuel

Every one was very nice and welcoming! Valet was amazing. Definitely recommend this hotel

Leisure Partner

6/10

Pleasant

14 Feb 2024

Amalia

So if you stay here you will be charged 40 every day you stay the night and they told us there was no where else to park that wouldn’t charge you at least 20 but we found a parking spot for 13 bucks and some of staff the clerks and valet were super rude

4/10

Poor

04 Feb 2024

Michael

Disinterested staff rundown facilities average room nothing special no housekeeping overpriced parking television does not work and the staff don't care

Business Self