Sheraton Dallas

United States , Dallas - TX
DALLAS, 400 North Olive Street
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100 reviews shown

10/10

Exceptional

20 Jun 2026

Simon

Very good, clean downtown restaurant with an excellent store with breakfast food, excellent coffees and teas. Our bar waitress was superb. Sports bar had plenty of TVs for the World Cuo

8/10

Excellent

18 Jun 2026

latia

Pool area was clea. A bar would be nice in the summer nar the pool.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Lauren

Great!

10/10

Exceptional

16 Jun 2026

masami

The check-in process took almost one hour. I arrived at the hotel at 6:20 pm, went to the check-in desk, and finally saw someone around 8 pm. Finally went to the room to get my suitcase on the floor at 8:30 pm.

Looking at the mob line-up (with many receptionists), I asked a hotel employee if this is usual or just this particular time slot, something I should avoid getting away for 30 min or one hour to come back to. Two different employees told me that the World Cup and some group check-ins are taking time. They were neutral, not recommending I go away, and not telling me that it would be a long line, more or less the same as later at a major airport's security line.

The receptionist told me that it is the largest hotel in Northern Texas with over close to 1,900 rooms, and the situation is always like this. I did not expect this. I was lucky I did not have a business appointment lined up in the evening. I would have liked to know in advance.

Self

10/10

Exceptional

11 Jun 2026

saina

This hotel was great. Wonderful location, clean property, helpful staff, great breakfast, & great parking.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Amaris

Everything was great!!!

6/10

Pleasant

08 Jun 2026

John

The added “resort fee” billing was unnecessarily confusing.

Compared to surrounding venues, drinks their bar were overpriced.

Self

10/10

Exceptional

06 Jun 2026

Brooke

Staff and rooms were both wonderful

Self

10/10

Exceptional

01 Jun 2026

Diana

It was a comfortable stay, it’s a great hotel with lots of amenities.

Friends_and_family Friends

4/10

Poor

29 May 2026

Jake

The hotel was not to expectation especially with such a high cost. Many amenities like the elevators seemed outdated and improperly maintained. The TV in my room had a giant crack down the middle of the screen and the bathroom was not the most clean environment.

Partner

10/10

Exceptional

29 May 2026

Matthew

Hotel was incredible

Family_with_children

2/10

Poor

27 May 2026

Megan

The sheets had brown spots on them, there was gum in the carpet (not hard), and someone’s toothbrush was left on the floor of the bathroom. I was totally disgusted by the uncleanliness of the room. I called the front desk and moved rooms around 2-3am. It was a complete inconvenience. They did not do enough to make this incident right either because I booked on Expedia (via 3rd party).

Friends

8/10

Excellent

25 May 2026

Lijun

No ventilation in the bathroom and the light was blinking in the bathroom. Some of the staff are very fluent in serving but some are not but attitude was good.

Partner

10/10

Exceptional

24 May 2026

Maritza

Wonderful experience in the Sheraton all the staff are so pleasant and professional.

Family

8/10

Excellent

21 May 2026

Jerrin

Everything was great other than the extra fees (resort fees + parking fees)

Partner

8/10

Excellent

21 May 2026

Kristina

He hotel gym was phenomenal. One of the best gyms I have been to at a hotel. The hotel bathroom was on the small side and is not convenient for two people to use to get ready. The only other feedback to share is:

~ We asked for early check in at 11am, which was $50 extra. Not the worst.

- There was also an extra $29 resort fee per day that we were charged at checkout.

- We were also told we had a $20 per day credit to use at the restaurants. When I asked how it worked they told me that it will be credited on our hotel bill when we list the room #. However, this did not happen and when I asked, the same person I checked in with said he didn’t see any transactions showing we are at the restaurant. I offered to show my credit card app, but he said that will not work.

Not a huge deal, but it would have been nice to have the hotel clearly communicate how these options/fees work.

Family

10/10

Exceptional

19 May 2026

Matthew

Was very happy with my stay at the Sheraton Dallas. Easy check-in. The room was spacious and comfortable and well equipped. The hotel gym is probably the best I’ve ever seen. It’s equivalent to a private gym.

2/10

Poor

19 May 2026

Cindy

The staff was unhelpful and very condescending.

Partner

10/10

Exceptional

18 May 2026

Amanda

We only stayed one night but the room was very clean and comfortable. Great view of the city and a comfortable bed. The staff was helpful and friendly. The restaurant and bar were a bit pricey but the the room was affordable. The breakfast buffet was decent. Parking was in the garage across the street and $36 which is pretty standard for bigger city hotels. Would stay here again.

Partner

10/10

Exceptional

17 May 2026

Room was clean , staffs are so kind.

8/10

Excellent

17 May 2026

Laetitia

Everything went smoothly! Easy check in and check out! Clean and great amenities!

Partner

10/10

Exceptional

17 May 2026

Anael

Everything was great

Self

2/10

Poor

16 May 2026

Robert

Beware of “resort” fee. They do not mention at checking in or on Expedia during booking.
Overall great hotel just did not like the surprise charge.

10/10

Exceptional

14 May 2026

Rhonda

Clean room, quiet, friendly staff and great cocktails in the sports bar.

10/10

Exceptional

13 May 2026

Kitrina

Loved the standard room for a quick 1 night stay. Would recommend booking a bigger room if sharing with another guest due to limited space in the bathroom. Great restaurants and convenience store on the ground floor. Very close to nearby attractions. Can’t wait to come back!

Self

10/10

Exceptional

13 May 2026

Christy

Clean room

Friends

10/10

Exceptional

11 May 2026

Kathleen

Clean room, friendly staff, great location

Family

10/10

Exceptional

11 May 2026

Jennifer

Enjoyed time and staff was great.

Partner

10/10

Exceptional

10 May 2026

Hady

No complaints….one of my favorite hotels! Everything is simply so great about it.

Family_with_children

10/10

Exceptional

10 May 2026

LaKeshia

Very nice hotel. Friendly staff very clean. Located downtown adjacent to many popular events and attractions. Only downside is parking.

Self

10/10

Exceptional

09 May 2026

Renee

The hotel is beautiful and has several shops and place to eat. Very convenient to downtown. The staff was very friendly.

Partner

10/10

Exceptional

08 May 2026

Jonathan

Parking was easy | Centrally located | fun bar downstairs.

10/10

Exceptional

07 May 2026

Erik

I recently stayed at the Sheraton Dallas for the Knights of Columbus State Convention, and I couldn't be more impressed. From the parking attendants to the restaurant managers, the entire team was warm, enthusiastic, and genuinely fun to interact with. It is clear they love what they do, and that passion translates into excellence in hospitality.
My room was spacious, spotless, and incredibly comfortable—the fluffed pillows and attention to detail did not go unnoticed! Additionally, the convention hall was expansive and very well-maintained, making it a perfect venue for our event. The highlight, however, was the consistent outpouring of generosity and the smiling faces in every department. I truly look forward to staying here again!

Business

8/10

Excellent

06 May 2026

jasmine

The stay over all was great. Did have an issue with employees in the open market but the hotel did their best to make up for the issue

Family_with_children

2/10

Poor

04 May 2026

Joella

Room was missing

8/10

Excellent

04 May 2026

Deantron

I enjoyed my stay and will be staying again soon.

Partner

10/10

Exceptional

03 May 2026

Uriel

Big hotel. Good vibes

Partner

8/10

Excellent

27 Apr 2026

Peter

Staff was very nice, very helpful and courteous. Restaurant was excellent; The $19 burger was outstanding! Well worth the price. Banquet services for convention dinner was good, as convention banquet dinners go, and again the help and service was kind and polite. I enjoyed mu stay.

Business

10/10

Exceptional

26 Apr 2026

Deona

Room was very clean!!

8/10

Excellent

26 Apr 2026

eunju

조용히고 깨끗하고 좋았습니다. 단 건물이 많이 흔들렸어요.

Self

10/10

Exceptional

26 Apr 2026

Phillip

Limited parking but not bad. Elevators need to be updated.

Business

6/10

Pleasant

22 Apr 2026

Jennifer

The restaurant, bars, and coffee market were great! Staff were very friendly. The issue was with the hotel rooms. They lacks comfort and modern updates. Mattress was hard and squeaked. Very dated rooms/bathrooms. I could hear everything and everyone in the halls and smell my neighbor in the bathroom as my floor vent was open and unable to shut. The air conditioning fan doesn’t run all night so you can hear a pin drop. Basic channels. I expected more from a Sheridan.

Partner

2/10

Poor

18 Apr 2026

Danielle

Where do I even begin! Basically the hotel tried to double dip and charged me and took money from Expedia! Claiming Expedia cancelled my stay! Never ever again will I stay at this hotel

Self

8/10

Excellent

18 Apr 2026

David

The staff was very nice. The lighting in the rooms was very poor. There was a light out in the bathroom.

8/10

Excellent

18 Apr 2026

Laura

The location and amenities are great but the reception staff are brusque and not helpful. The elevator system is confusing and the employees don’t even seem to understand it.

Partner

10/10

Exceptional

14 Apr 2026

Shama

Great hotel with lots of restaurants

8/10

Excellent

13 Apr 2026

Candace

Parking was $30 a day and the elevator only work the 1st day had to take the stairs the next 2 days. Be aware they also charge $30 a day in destination fees . I could have stayed another day with all the extra fees.

Friends

10/10

Exceptional

10 Apr 2026

Sarah

Great! Easy check in and navigating. Great rooms and bathrooms

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Reuben

Good, clean, and comfortable room.

Partner

2/10

Poor

06 Apr 2026

Rosalee

Poor property condition

10/10

Exceptional

31 Mar 2026

Karla

Pretty clean, no issues.

Friends

10/10

Exceptional

30 Mar 2026

Dwight

I had read several reviews about how the hotel wasn't up to standards. We had no such experience. Everything was fantastic from check-in to check-out. Room was clean, up to date, and the cleaning ladies were great. I have no reason to give a rating other than 5 stars.

10/10

Exceptional

30 Mar 2026

Christopher

They were super friendly, and the hotel is beautiful.

6/10

Pleasant

25 Mar 2026

Brittany

Pros: Staff was great, restaurants and room service was great, coffee shop was great, clean hallways, rooms, conference center.

Cons: The conference center rooms were absolutely FREEZING! My room had issues with the toilet flushing properly and the bath tub emptying appropriately. The pool was meh and there is A LOT of street noise (not sure how you could combat that but it led to a not so relaxing time by the pool).

All of this AND add on the resort fee that is not advertised or told to anyone until it's too late at check in time, definitely would not return.

Self

10/10

Exceptional

24 Mar 2026

Faith

Everyone was very nice and helpful!!

Self

10/10

Exceptional

23 Mar 2026

Nicole

Wonderful. Staff were absolutely fantastic. Highly recommended this hotel

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

Shawndrika

Clean room , close by everything, staff friendly

Family_with_children

10/10

Exceptional

18 Mar 2026

Chadstity

Yes very good selections in the area

Partner

10/10

Exceptional

17 Mar 2026

Michelle

Good location, clean room

10/10

Exceptional

16 Mar 2026

Joseph

The bathroom was a tight squeeze and almost stubbing my toe on the trash can pinned next to the bathroom door when you open it only down side everything else was amazing.

Partner

10/10

Exceptional

16 Mar 2026

Tamara

Clean, spacious room

10/10

Exceptional

09 Mar 2026

Jazzlyn

Clean room, friendly staff

Family

10/10

Exceptional

07 Mar 2026

Yojant

Very nice overall.

10/10

Exceptional

01 Mar 2026

Phillip A

Clean room, nice staff

Partner

2/10

Poor

23 Feb 2026

Arlivia

Very disappointing.

10/10

Exceptional

18 Feb 2026

Carlos

The room was very clean, bathroom showed the property's age but nothing unclean. I loved the view of the city in our room.

Partner

10/10

Exceptional

18 Feb 2026

Michael

Great location and amenities.

Self

2/10

Poor

17 Feb 2026

Elvira

Bad member service
A loud noise in the room all night they charge you for parking

8/10

Excellent

16 Feb 2026

Keyera

Amenities and space

Business

8/10

Excellent

16 Feb 2026

Keyera

Clean room and amenities

Business

2/10

Poor

16 Feb 2026

Christina

The front desk manager Ary was rude disrespectful and not a good listener. The assistant manager, Anthony was very rude . He state do you or don't want the room wo the tub

10/10

Exceptional

16 Feb 2026

Kimberly

Friendly environment, clean premises

10/10

Exceptional

16 Feb 2026

Brooke

Great room and location

10/10

Exceptional

16 Feb 2026

Benjamin

Everything was great!

Business_and_leisure Partner

10/10

Exceptional

15 Feb 2026

Fidel

Nice clean rooms, nice view of downtown Dallas!!

10/10

Exceptional

15 Feb 2026

Luis

Excellent!!!!

Leisure Partner

4/10

Poor

15 Feb 2026

Adebukola

The air Quality of the room was bad. I have difficulties with my sleep for the duration of my stay. It just mere wasting of my hard earned money.

4/10

Poor

15 Feb 2026

Amanda

Staff - the servers didn’t attend to the table at the restaurant. The valet didn’t pull the car and we waited 30 minutes after calling for the car, the front desk didn’t see my hat that I asked for and sent me away, even though she found it sitting under her monitor afterwards, the gift shop attendant was rude. Just not a friendly environment

Leisure Partner

10/10

Exceptional

03 Feb 2026

Raul Jerome

Wonderful stay

10/10

Exceptional

02 Feb 2026

Ann-Terrelle

All staff were excellent, especially the staff helping with luggage and parking! Too notch staff. Very helpful at all times and friendly.

2/10

Poor

24 Jan 2026

Tracey

Staff wasn’t nice at all. Room temps were wild - over 90 degrees even with engineering coming to fix them. I would not stay here again.

10/10

Exceptional

22 Jan 2026

Margaret

Everything was great the staff, rooms I would definitely recommend this hotel

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Aniruddha

Yes

Business_and_leisure Partner

6/10

Pleasant

12 Jan 2026

Styliani

Couldn’t connect to internet and couldn’t find anyone to help with that.

Business

6/10

Pleasant

12 Jan 2026

Karla

Old furniture. Dirty carpet.

Business

10/10

Exceptional

10 Jan 2026

Lucia

breakfast was really good

Leisure Family

10/10

Exceptional

10 Jan 2026

Lakeita

Loved it!

Leisure Family

2/10

Poor

08 Jan 2026

Chloe

Room neglected. Spoke to 5 different staff about the same issue and when we said this we were told “we’re a separate team how would we know”….. you would think communication between the employees who work at the hotel would be better. No weekend buffet breakfast, which was advertised. Hotel was practically empty yet we were in the furthest “tower” on the top floor. The hallways had food and dirt on the carpet outside the gym and near the hallways for the full time we were there. I’ve stayed at Sheratons before and they are normally great. I don’t normally write reviews but want to warn anyone else considering of staying there!

Business Partner

4/10

Poor

07 Jan 2026

Charles

My room was dirty when I arrived

10/10

Exceptional

06 Jan 2026

Clayton

We live staying here. Hotel is so nice and quiet. Staff is so friendly and hotel is very clean.

Partner

6/10

Pleasant

05 Jan 2026

Roberto

Limited healthy options at breakfast

Leisure Family

2/10

Poor

03 Jan 2026

Nicole

Our recent two-night stay at the Sheraton Downtown Dallas was one of the most frustrating hotel experiences we’ve had as experienced traveler’s, especially given the Sheraton brand and price point.

We were gone from our room for over eight hours and specifically requested housekeeping service. When we returned, the room had not been cleaned at all—beds untouched, trash still present, and nothing refreshed. After a long day, coming back to a dirty room was unacceptable.

To make matters worse, food we had stored in the refrigerator had completely spoiled, only for us to discover that the fridge was never plugged in. This is a basic amenity failure and resulted in wasted food and unnecessary inconvenience.

After calling multiple times for housekeeping, it took over an hour for someone to finally arrive. At that point, the damage to our stay had already been done.

It also took an hour and a half and multiple requests before the manager, Alan, came to our room. Only then was any attempt made to address the situation, which amounted to comping our valet parking. While appreciated, this did not come close to addressing the cumulative issues we experienced.

Additionally, the experience at the Open Palette restaurant inside the hotel was unacceptable. We waited 30 minutes at our table without receiving drinks, despite being seated and acknowledged. With no communication or service, we ultimately walked out.

Overall, this stay reflected a serious lack of attention to service, com

10/10

Exceptional

02 Jan 2026

Kevin

Clean rooms, great service, nice bar and amenities

2/10

Poor

01 Jan 2026

Allante

You know how when u focus on how to make something look good u forget to make it taste good

10/10

Exceptional