Hotel Indigo Dallas Downtown, an IHG Hotel

United States , Dallas - TX
DALLAS, 1933 Main Street
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100 reviews shown

10/10

Exceptional

20 Jun 2026

Joanne

Loved this hotel. Great location and the staff were so friendly and helpful. Ricky on reception was great and Sean on valet. Everyone was great but these two stood out to us.

Friends

10/10

Exceptional

19 Jun 2026

Neil

Everything at the hotel was great, some of it was still under renovation but that didn’t effect us as we were eating out anyway

Family_with_children

10/10

Exceptional

16 Jun 2026

Caylin

My flight got severely delayed and the staff really helped, and accommodated me! Truly the best hotel I’ve stayed in.

Self

10/10

Exceptional

14 Jun 2026

Emily

Beautiful hotel even with the renovations going on. Check in easy, clean rooms, beautiful view from the windows. Bathroom hanging mirror was falling off, called front desk and they upgraded to a new room free of charge. Valet parking is the way to go.

Self

8/10

Excellent

12 Jun 2026

michael

Lobby was under massive improvements but stay was still comfortable and restaurant was very good. Attentive and friendly staff.

Self

8/10

Excellent

10 Jun 2026

sheryl

The room although small was modern and clean
The lobby was undergoing renovations so it was a mess but location was good and close to good restaurants

8/10

Excellent

05 Jun 2026

Tammy

Hotel is still largely under construction. Hopefully will be done soon looks like it will be quite modern. Staff was friendly and courteous

Partner

10/10

Exceptional

05 Jun 2026

Alicia

Awesome hotel! Definitely going back. The Staff were very nice and helpful.

Friends

8/10

Excellent

01 Jun 2026

Julia

The space is beautiful and very clean. The hotel is undergoing a complete renovation and is in the last stages. It was very cool to watch the transformation even while we were there, and the result is sure to be stunning. However this did lead to a few inconveniences during our stay including the water being shut off for approximately 2 hours. There was communication delivered regarding this, but it was unexpected. The hotel was a great location for our events and is very walkable to a lot of downtown amenities. Overall we would stay here again!

Partner

8/10

Excellent

29 May 2026

Michael

Room was clean

8/10

Excellent

28 May 2026

Kathleen Carlson

I think this would have been a great hotel if there wasn’t construction and I hadn’t found out about the construction two days prior to the trip. The hotel is being renovated, the lobby is currently being worked on , construction is loud and was loud when I checked in. The people were friendly. The valet people were my favorite people and amazing. The room was beautiful and comfortable. It’s in a great location walking distance to everything.

Business

10/10

Exceptional

26 May 2026

Ricky

The staff was amazing and the hotel itself was absolutely beautiful. Our room was beyond expectations. 10/10 stay.

Partner

6/10

Pleasant

26 May 2026

Nicolette

Staff were all very friendly and helpful. However they’re doing a complete renovation of the lobby. Which wasn’t listed anywhere on the Expedia listing for this hotel. There was no bar, restaurant, snack bar, or lounge area. I would have picked a different hotel if I knew they were going to be doing all of that while we were there. The check in desk was a folding table.

Partner

6/10

Pleasant

26 May 2026

Bjorn

My stay was during their remodel but the room service/restaurant was adequate at best. Location of the restaurant during their remodel remodel was confusing

I would stay there again after construction is finished but not before

8/10

Excellent

25 May 2026

Morgan

Amazing staff! We enjoyed our stay and the view. Would definitely return.

Partner

10/10

Exceptional

24 May 2026

Alejandro

Great location for an overnight stay in downtown Dallas.

Friends_and_family Friends

4/10

Poor

24 May 2026

Whittani

When I arrived to check in, I was billed a different amount than what was provided on hotels.com, including a deposit of $100 that was not notated on the app. This hotel is still under construction so amenities are not available at this time. Hotel is also located downtown so you MUST pay extra for parking, valet with the hotel or find your own.

Friends_and_family Friends

10/10

Exceptional

22 May 2026

Danielle

Everyone was amazing. The stay couldn’t have been any better! Thanks for accommodating me.

Self

6/10

Pleasant

16 May 2026

Toni

It was clean, but the room was tiny and certainly over priced. They are going through renovations, but they could at least have a place to purchase water, soda or something.

Family

10/10

Exceptional

15 May 2026

Brandon

I’ve stayed a lot of places in the Dallas Metro area and this tucked off hotel is one of the best days I’ve ever had. I wish I had plans to be there longer so I could stay more nights very courteous staff very nice amenities and very great location.

Partner

10/10

Exceptional

15 May 2026

Keith

Staff was awesome
Property would definitely hospital back

Self

10/10

Exceptional

13 May 2026

DAVID

Great room and staff. They are doing a complete renovation in the lobby and restaurant. But I think it will be a great hotel once it finishes.

Self

10/10

Exceptional

11 May 2026

lisa

great experience even with the work that is going on there. staff is excellent and stay was peaceful and restful!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Susan

Carla, Sean, Jonathan and Thomas (valet and front desk are amazing. They were all super helpful and such a pleasure to talk to. Will definitely stay there again!!

8/10

Excellent

09 May 2026

Eleanor

Clean room. Bit noisy.

10/10

Exceptional

08 May 2026

Marlayna

Staff was very attentive and friendly. Location was great.

Friends

10/10

Exceptional

05 May 2026

Demetrius

Great

Self

10/10

Exceptional

05 May 2026

Lindsay

The Good:
The staff was incredibly friendly, and the building itself is a beautiful century-old hotel.

The Reality:
While the website noted that the restaurant would be under renovation until May 1st, we arrived on that date to find the entire first-floor lobby still completely tarped off and under full construction. There was no bar available, and the restaurant had been relocated to a second-floor banquet room with a very limited menu.

Final Thoughts:
It didn't necessarily ruin our stay, but it was disappointing to miss out on a nightcap or the beautiful public spaces shown in the advertisements. I just wish there had been more transparency that the entire ground floor was a construction zone with no clear end date in sight. Also, there is a parking garage across the street for half the price of valet-I'm glad I read parking reviews prior to arrival.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Matthew

There was some construction going on but I slept great! Walked to the Deep Ellum neighborhood without any issues.

Self

8/10

Excellent

04 May 2026

Connie

Our room itself was very nice and really small - two beds made it really full. Construction was underway at the hotel so no lobby area. Restaurant and bar were moved to a conference like room, served the purpose but no atmosphere. After construction is complete, we would stay there again.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Scott D

The hotel was under renovation, so there really weren't any amenities. The room was very clean and comfortsble. The staff members were all very welcoming and helpful. Especially Dora.

8/10

Excellent

01 May 2026

Daphanie

The hotel was awesome even though it was in the process of being renovated!

Friends_and_family Family

4/10

Poor

01 May 2026

Amanda

Room was small and dirty and very loud.

6/10

Pleasant

01 May 2026

Diane

Had a noisy neighbor the issue was never resolved. Did not get any sleep. This is more of an internal problem of how to deal with noise complaints.

Partner

6/10

Pleasant

27 Apr 2026

Zahid

The hotel was under renovation and we didn’t know when we booked it.

The hotel and room were clean.

Staff were excellent.

I hate complaining about food, but for what we paid for breakfast I have to say it was disappointing. The potatoes were cold and hard. Not much to choose from either.

Parking is $55 per night to valet. Another factor that wasn’t mentioned prior to booking

Family_with_children

6/10

Pleasant

27 Apr 2026

victoria

I was not impressed with this hotel. I was not notified about ongoing construction during my stay. Dora kindly provided breakfast for us. The cleanliness of the room was ok, the window behind the bathroom door had fingerprints and smudges. The wallpaper in the hallway was coming loose as soon as you stepped off the elevator; we stayed in room 810. Safety was a concern, as we did not need to use our room key to access our floor. I have stayed at other Hotel Indigo locations, and I found this one disappointing.

Family

10/10

Exceptional

27 Apr 2026

Kimberly

The hotel is undergoing renovations, so the lobby was small and the restaurant had been moved (and menu limited). However, the room was lovely, staff was fantastic, housekeeping service actually came every day (which is rare in most hotels these days)! I would definitely stay with Hotel Indigo again.

Self

10/10

Exceptional

26 Apr 2026

Dylan

Room was nice and comfy, minus the construction out front it was perfect but still very accommodating.

10/10

Exceptional

20 Apr 2026

Olivia

Hotel Indigo has THE best staff which is why I am giving them a 5 star review. Dora and Donaldson made us feel so welcomed the moment we arrived and anytime we crossed paths, we were greeted with a smile.
Unfortunately the hotel is still under construction and management did an excellent job in communicating that and what to expect during our stay. I chose to stay here because of the excellent reviews but it is tough to look past the construction work that is being completed. I do believe once everything is 100% complete, the experience of staying at Hotel Indigo will live to up to their reviews and I would be happy to book another stay here. Thank you again staff, you're doing a phenomenal job!

Partner

6/10

Pleasant

17 Apr 2026

Robert

Property was being renovated and the elevator service was horrible !

Family

8/10

Excellent

13 Apr 2026

stacey

Not sure about amenities as all lobby under construction but room and staff were great. Location was also very nice with restaurants and sites within walking distance.

Partner

2/10

Poor

30 Mar 2026

Kiefer

Up charge

Friends

10/10

Exceptional

30 Mar 2026

Seth

The staff was very polite and helpful the area was very lovely and the room was very clean and well organized flyed form Canada and this was a lovely experience would definitely come back to the hotel in the future

Self

2/10

Poor

30 Mar 2026

Arthur

There was construction during our stay. It was noisy and we lost hot water.

Family

6/10

Pleasant

23 Mar 2026

Kennedy

Everything was good, only issue and we cant really blame them was all the construction.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Keisha

Front desk staff was amazing.

Friends

8/10

Excellent

16 Mar 2026

Gail

Goodl location in downtown Dallas. Hotel is going through a major renovation which means no lobby, no bar or restaurant.

Friends

10/10

Exceptional

14 Mar 2026

Abi

The room was clean and bigger than expected! It was very comfortable and the perfect location.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Janet

The hotel was under renovation and the check in signage poor and staff nowhere to be found.

Partner

8/10

Excellent

13 Mar 2026

Clayton

Under construction in lobby area

Partner

8/10

Excellent

12 Mar 2026

Victoria

Clean and modern with history

Partner

10/10

Exceptional

08 Mar 2026

Prisma

Wonderful experience! Very clean and good quality of staff

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Anna

Bldg was under construction.

6/10

Pleasant

17 Feb 2026

ANDREI

The hotel is under construction. Nothing was open. It was in bad shape.

Business

10/10

Exceptional

15 Feb 2026

Suzanne

Clean room.

Leisure Friends

8/10

Excellent

14 Feb 2026

Kether

It was fine, no bar or food on site though and paying for bottled water every day was skimping.

10/10

Exceptional

10 Feb 2026

NORENA MARIE

Room was very clean, staff was super nice and helpful.

Business_and_leisure Partner

8/10

Excellent

10 Feb 2026

Noemi

Good overall

Leisure Partner

8/10

Excellent

09 Feb 2026

Debra

Decent room, mostly clean, friendly staff.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Michael

Clean and comfortable.

Friends_and_family Family

4/10

Poor

03 Feb 2026

Keith

Staff was great. Hotel should be closed while they renovate. No common area to sit while you wait. People outside your window hammering on the facade starting at 8am. Should have been notified by Expedia before I booked it. Didn’t get a notification until a few days prior. The hotel should have offered free something to put up with all the chaos. Perhaps in a year it will be a great place but avoid it if you can until they finish.

Leisure Family

6/10

Pleasant

02 Feb 2026

Catherine

Room was generally clean and every member of staff was professional, courteous, and helpful. The staff is outstanding. The problem are the rooms. No microwave or full length mirror. If someone is using the bathroom, you'll have to wait to use the only mirror in the room. Clothes closet is also in the bathroom. Biggest problem is it's hard to get sleep. Hotel provides free earplugs because the walls are negligible. We could clearly hear every conversation in surrounding rooms and hallway. Our nephew was able to find our room because he could hear my voice all the way down the hall and we were having a normal conversation.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Erica

Very clean and quiet. Awesome staff!

Leisure

4/10

Poor

27 Jan 2026

Michael

I travelled to Dallas for a medical procedure. I chose this hotel because of location to the surgical center and amenities. When we arrived we found out the first floor was under construction, which meant no restaurant. I would not be able to walk much after my surgery and this was a big inconvenience. We had to use door dash. There was no mention on the website, our reservation or any other form of communication that there was construction. Would have been nice to know so I could select a better fit for my needs. Also, there was no discount pricing for the room.

Business Partner

10/10

Exceptional

23 Jan 2026

Rachel Cecile

Amazing staff, super quiet. Excellent for solo female traveler.

10/10

Exceptional

14 Jan 2026

Jennifer Melisa

Very quiet despite the construction, clean and will use again!

6/10

Pleasant

08 Jan 2026

Michelle

INCREDIBLE staff, comfy beds - giving 3 stars just because the rooms are very small so is the bathroom / keep in mind parking is about 44 per day

8/10

Excellent

22 Dec 2025

Yufei

Be mindful that the walls are thin in the room so if your neighbors are coughing early morning in the rooms, you can hear that. Otherwise great location and clean room with lots of amenities

10/10

Exceptional

21 Dec 2025

Tameka

Room was spotless. Breakfast was great. Staff was friendlier and attentive to my concerns especially when I had WiFi issues.

Business Family

10/10

Exceptional

21 Dec 2025

Vanessa

The room was clean and the front desk staff was very friendly

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Anna

Room was clean, staff were very friendly and helpful.

8/10

Excellent

12 Dec 2025

Theodore

Room was clean, bed was comfortable, blackout curtains helped with sleeping, desk & chair set at workable height.

Bathroom was clean and functional. However, water pressure in the shower was weak.

Access to the bathroom would be greatly improved with the inclusion of a pocket door. The current door opens into the closet space, meaning that it had to be closed to access the closet from inside the bathroom.

The hotel lobby was open and spacious. Hotel staff members were friendly and accommodating. Food in hotel restaurant was good.

Leisure Partner

2/10

Poor

08 Dec 2025

Adun

The whole thing was awful we were overcharged they locked us out of our room for 3 hours so we didn't even get breakfast because our breakfast vouchers were upstairs. We stay in hotels often and this is by far the worst we have ever been treated, The service was horrible that woman should not even be working the front desk and even after I told her that my husband just had a heart transplant and does not need this stress she kept on adding more and more money still wouldn't let me in the room it was ridiculous. I believe it was a racial thing and this is discrimination at it's finest because while stuck in the lobby for 3 hours with my dogs I noticed that we were the only white people staying in this hotel and everyone else is black and she treated them amazing every single one of them! And then when we ask for a receipt because we paid over $500 to stay one night in a hotel when we booked through hotels.com the room was 139 they wouldn't even give us a receipt!!!

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Jessica

The room was clean, the staff both at front desk and dining area were very courteous. I'd recommend it and definitely would stay again.

Leisure Partner

8/10

Excellent

08 Dec 2025

Anjia

The stay was very nice and very pleasant. I was just unaware that there were no kitchen appliances available in the rooms. I’m not complaining, however I truly believe that it would make a great addition for couples rooms.

Partner

8/10

Excellent

06 Dec 2025

Hollie

Room was very clean! The price was great for the amount of space. Beds were very comfy and the tv was large.

The shower was the worst part. Water pressure was very low and was cold. It did heat up, but sometimes took upwards of 10 minutes.

Overall, great price, location, and value. But hopefully the renovations will fix the plumbing problems!

Leisure Friends

10/10

Exceptional

05 Dec 2025

jacqueline

Our stay at the hotel was absolutely amazing. Lazarus checked us in and I apologize for not getting the name of the other attendance that were there, but everybody was so extremely nice so helpful. We loved our stay there.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Rory

Excellent stay during Thanksgiving. The staff was great, the valet was attentive and the breakfast was better than a lot of restaurants in the area. We’ll be staying there again.

Leisure Partner

4/10

Poor

24 Nov 2025

Katherine

Room was tiny. No pool like it said there was and no shuttle to and from the airport like it said.

Leisure Family

2/10

Poor

24 Nov 2025

Mike

deposit didn’t return to me after 2 weeks I stayed in the hotel. Sent an email via this platform but no one gets back to me

10/10

Exceptional

20 Nov 2025

Great staff and great location!

Business_and_leisure Self

10/10

Exceptional

14 Nov 2025

Racheal

Breakfast food was good, room was nice, area was walkable but there is a lot of trash cans next to the building

Leisure Family

6/10

Pleasant

14 Nov 2025

Teresa

The staff could be more courteous.

Partner

8/10

Excellent

13 Nov 2025

Teivon

The staff was very helpful.

8/10

Excellent

13 Nov 2025

Stephanie

We stayed on the 13th floor, and the room was very clean and nice, with a spacious bathroom and an actual soap dispenser at the sink. It was a little noisy with construction on the floor above us but complimentary ear plugs were provided in the room when we checked in. The common area was also pretty chilly, it doesn’t appear to be insulated. There was only one elevator working during our stay, so there were several times we waited 5+ minutes for an elevator. There’s also construction right outside the hotel, making it super inconvenient to be dropped off or catch a ride. Overall a good option for a weekend stay.

Leisure Partner

2/10

Poor

13 Nov 2025

Rodolfo

Restroom was old and had rust it was not the room on the photo and hotel was under construction

8/10

Excellent

13 Nov 2025

Samuel

Undergoing renovations but otherwise good location and reasonable quality overall for the event I was attending. Staff was helpful and accommodating. Renovation meant slow elevators, some noise, and issues getting ride share drivers to pickup at the right spot.

Business Self

10/10

Exceptional

13 Nov 2025

Anna

The staff is very courteous & friendly. The room is small but clean and has that interesting 20s-30s feel.

Leisure Family

10/10

Exceptional

12 Nov 2025

Thomas

Beautiful historic place and nice city view

8/10

Excellent

10 Nov 2025

Dennis

Well if I was supposed to get free breakfast, I didn't. And it wasn't cheap, so if someone could correct this, that'd be great.
And young people are feeling the pain sevent

Business_and_leisure Family

10/10

Exceptional

09 Nov 2025

Stephanie

Clean room & amenities

Leisure Friends

10/10

Exceptional

08 Nov 2025

Robert

Our room was clean an looked great! The hotel has a really cool history and is in a good location.