Name: Mint House Dallas Downtown
Address: 1601 Elm St, Downtown, 75201, US

8/10

Excellent

04 Aug 2026

Allanna

The skyline view is amazing

10/10

Exceptional

02 Aug 2026

JOSEPH SEUNG HYUN

The place was clean, well-maintained, and very comfortable. Everything was organized and in good condition, which made for a pleasant stay.

The only downside was the parking and check-in instructions. The parking process and directions for accessing the hotel floor were not clear and ended up being quite confusing. Providing more detailed, step-by-step instructions would make the arrival experience much smoother for future guests.

Overall, it was a good stay, and I would recommend this place with a few improvements to the arrival instructions.

10/10

Exceptional

01 Aug 2026

Ashley

We thoroughly enjoyed our stay at Mint House. The property is beautiful. The views are amazing! We can't wait to stay again in the near future.

8/10

Excellent

31 Jul 2026

Roderick

Facility was great but parking code wouldn’t work so had to pay twice to get out of garage and you didn’t get back quick enough with a new code. I had an appointment so couldn’t wait around. So had to pay twice. Want reimbursed

10/10

Exceptional

28 Jul 2026

Trenessia

Clean room overlooking the city and friendly staff. Virtual check in process was seamless.

10/10

Exceptional

27 Jul 2026

Cristhian

The views.. amazing

10/10

Exceptional

26 Jul 2026

dave

very clean room

10/10

Exceptional

24 Jul 2026

Diana

Clean great views easy to find.

10/10

Exceptional

22 Jul 2026

Austin

Wonderful

10/10

Exceptional

21 Jul 2026

Tenicia

The apartment was very clean. Spacious. Great View. Great location. The only thing i did not like is that there is no access to the pool.

Partner

8/10

Excellent

21 Jul 2026

Ryan

The property was overall excellent, so much sir that when I needed to revisit Dallas the following week I rebooked with Mint House. However the automated booking system was problematic on both occasions and my entry code to the building (I arrived after hours on both occasions) didn't work.

Self

10/10

Exceptional

17 Jul 2026

Jeremy

Awesome stay only one night but it was great !

Business

10/10

Exceptional

15 Jul 2026

Jazzmine

Everything was wonderful, the elevators is where you need the most help. 😂 The view was amazing & also the parking is down under & yes, you can use the elevators to enter in the building. I'll book again for sure!

Friends

10/10

Exceptional

15 Jul 2026

Jeff

It was a perfect place, great location, amazing view and cool comfortable apartment! I would recommend!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Andrey

Very posh and unique building! With posh top bar!

10/10

Exceptional

13 Jul 2026

trinity

This hotel has been my favorite place i’ve stayed! The room was very clean and well kept. The room itself is like an apartment and made it feel like home. The staff were amazing and super friendly, they helped with any questions i had. Having my own washer and dryer really helped out a lot, as well as my own living room space. I was very sad to leave and would definitely be back again! 10/10 stay!!

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Holli

Easy process, room was clean, great location

Friends

10/10

Exceptional

11 Jul 2026

Jonathan

Beautiful, nice and clean modern hotel

Partner

10/10

Exceptional

11 Jul 2026

Bi

This place was truly amazing, great staff, great room, great everything. I can’t wait to come back.

Self

4/10

Poor

09 Jul 2026

James

Check in was awful. Didn’t have my reservation on file and took 40 minutes to check in. Nobody there to talk to - customer service put me on hold for 15 minutes.

10/10

Exceptional

08 Jul 2026

Matthew

Great apartment set up with kitchenette and laundry facilities. Very spacious apartment.

Self

10/10

Exceptional

07 Jul 2026

Aria

Amazing view and beautiful spacious room! Would highly recommend!

Partner

10/10

Exceptional

06 Jul 2026

Anton

Really nice rooms with high ceilings and great views. The staff were friendly and helpful.

I also liked that there was no need for a room key—everything is accessed using secure entry codes, which was very convenient.

The covered underground parking was reasonably priced, especially compared to other hotels in the area.

Partner

10/10

Exceptional

03 Jul 2026

Alexander

I stayed in Dallas for one night and wish it was longer. The property was incredible with views of the city you’d pay to visit. Rooms are massive and it had everything I could possibly need for a whole weeks stay. Met one staff member who was friendly and helped me.
Once you understand the entry system and codes, it is very convenient. Great location for downtown.
Standard of room very high too.
I would certainly stay there again if back in Dallas.

Self

6/10

Pleasant

30 Jun 2026

Sylvia

I booked Mint House Dallas by Kasa through Expedia as a gift to my sister for her wedding night, after reading the great reviews. Unfortunately, my experience was short of a positive one. I paid for a King room and to my surprise, a few days later, I received a message stating that we had been upgraded. I was pleased to find this out, however when it came time to the night of their wedding, the room was not what I paid for nor the upgraded version. My sister sent a picture and mentioned their bed was a queen and even smaller than one of their previous stays. I had also requested accommodations for their honeymoon night and was told by message it would be taken care of. No accommodations were made. To make matters worse, we did not receive any instructions of their stay and I was too busy getting ready for their wedding that I did not realize until the night of that NO instructions, access code nor room number had been provided. After some hold time, I was finally given the information and provided that to them the same night of their stay.. after midnight. I felt soo bad. After reaching out to Kasa, I was given $50 credit, but the memories cannot be replaced.

Family

10/10

Exceptional

27 Jun 2026

Niloufar

Everything was great

Self

2/10

Poor

27 Jun 2026

Brian

Parking was a disaster cheap furniture no room cleaning the bed made more noise than a 1976 Chevrolet

Family_with_children

8/10

Excellent

27 Jun 2026

Angelique

Great location. In the midst of all the action that Downtown Dallas has to offer.

Partner

10/10

Exceptional

26 Jun 2026

Belynda

Super spacious and great views. Location was also very good!

Partner

10/10

Exceptional

25 Jun 2026

Torquoise

Everything was perfect. Only problem for me there wasn’t any full mirrors just half in bathroom for facials only.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Charles

Great experience

Family_with_children

10/10

Exceptional

22 Jun 2026

BJ

Absolutely amazing location. 50th floor in downtown Dallas. Did not have to get our car out of parking for 3 days.

Partner

10/10

Exceptional

22 Jun 2026

Isaac

Great room! Great view

Partner

8/10

Excellent

21 Jun 2026

Jennifer

It was a beautiful place and was much more comfortable than a hotel room, especially for someone needing the extra space for a wheelchair. The iron didn't work, and we had problems getting the dryer to work properly. There seemed to be only one setting that worked on the dryer.

Also, my confirmation email stated I would receive an email with check-in details 24 hours in advance of check-in. I didn't receive that email, and I ended up having to do a live chat and speak with a representative.

Otherwise, it was a great stay, and I will likely stay again.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Derrick

Comfortable and the best views of the city.

Self

10/10

Exceptional

20 Jun 2026

Paula

We absolutely loved our stay! Beautiful view and modern coziness. We will make this our go to for Dallas trips!

Partner

10/10

Exceptional

11 Jun 2026

Michael

Great place to stay! The rooms are beautiful, the check in process is smooth, and the attention to our comfort was great. They have excellent restaurants and bars, and plenty of parking. I would highly recommend staying here the next time you are in Dallas!

Friends

6/10

Pleasant

11 Jun 2026

Brian

Getting into this place is quite the hurdle. Make sure you have the blueprints.

Family_with_children

10/10

Exceptional

11 Jun 2026

Gionni

everything was great. If you are going to the bar they have a formal or business dress code.

10/10

Exceptional

07 Jun 2026

Angela

We were a bit apprehensive after seeing the email advising js how to access parking and the room, however we really shouldn't have been. If you follow these instructions exactly you will have no issues whatsoever. Now to thre room..omg stunning. We had a king room with the most amazing views. Room was immaculate and had everything you need for a few nights in the city. Everything was withing walking distance - bars , restaurants and museums. Theres a great donut shop 10 minute walk down Elm Street, definitely pop in there. Within the hotel there's a lobby area where you can go and get any help you might need or ice. We were lucky enough to meet Al in there and had a great conversation about the world cup. Would definitely book here again if ever back in Dallas.

Partner

10/10

Exceptional

31 May 2026

Christina

Ymi

10/10

Exceptional

30 May 2026

Nic

We loved this place it was in such a perfect spot to be able to walk around the downtown and have great food and drinks. It was a very cool vibe to be that high in the sky and see over downtown at night.
It was a little confusing to get up to the place. There was someone available for us when we got there to help check in that was a big help. The only downside to the room was there is some small damages in the room one of them being the shower head not staying up and wanting to point at your feet the whole time.

Partner

6/10

Pleasant

28 May 2026

Athanasios

While the unit had amazing views and a luxury vibe, there were a few things that really weren't worth the $ or energy to do again. 1) the Mint hotel floors are reserved for floors 49 and 50 and you have to take 3 different elevators to get there (1 from the parking garage underground to ground level, get out to take a second elevator from ground level to floor 48 which is very shaky towards the top so if you struggle with heights or elevators this place is not for you, and get out and move the third elevator to take you to Mint rooms on floors 49 & 50). 2) the mattress was the most uncomfortable mattress I've ever slept on - we were barely able to sleep all night. For a luxury condo I really expected a better bed. 3) the floating shelf holding the dishes in the kitchen is coming apart from the wall, will likely fall soon and is a safety hazard. 4) the overall \"virtual check-in\" process, separate codes for building (6 digit) and room (4 digit) as well as extensive check-in & parking instructions was a huge pain in the neck. Luckily there was a person on-site (works for the building, NOT Kasa) that was able to explain the elevators and building/parking code. On a more positive note - we did really appreciate the views and overall vibes, cleanliness & design of the unit. There is a washer & dryer in the unit as well that came in handy.

Partner

10/10

Exceptional

27 May 2026

lea

Clean room and great/helpful staff members

Partner

10/10

Exceptional

27 May 2026

Simon

Wow what a view from the 49th floor overlooking the reunion tower in Dallas! Fantastic apartment in just the right spot, near to all downtown restaurants and bars. Would definitely stay here again. Great value for money!

Partner

10/10

Exceptional

26 May 2026

Michael

The hotel was wonderful. Parking was hard to get out of the garage. The code they gave us didn’t work.

Partner

10/10

Exceptional

26 May 2026

Claude

Great location n clean room

Partner

10/10

Exceptional

26 May 2026

Regin

The room was very clean and the view was incredible! Even better than the pictures. Online check-in was a little confusing at first, but once we got in the stay was amazing. Very pretty and unique room!

Partner

4/10

Poor

25 May 2026

Raquel

The building shows no signs of being a hotel. We got there using GPS, but there was no indication that we were in the right place. When you arrive, you need to take three different elevators to reach your room. Check-in is done entirely on your phone, which is problematic because the cell signal isn't strong inside the building, making it difficult to do anything online. We called a number posted outside the rooms, but that was also tough due to poor signal. If you need any help- more towels, toilet paper, TV not working, AC issues, or an accident- there's no one to assist. Apart from the room being clean, I wouldn't recommend this place. For $ 190 a night, I would suggest staying at an actual hotel like the nearby Sheraton, which offers a proper hotel or vacation vibe with staff to give peace of mind. Also, they charged us $ 30.00 for resort fees, even though this isn't a hotel, let alone a resort. Our TV wasn't working during our stay, and unfortunately we had to accept it because there was nobody we could talk to about it. Next time, I wouldn't stay here.

Partner

10/10

Exceptional

25 May 2026

Antrenique

This property was really nice and in a convenient location near a lot of places and eateries. The staff was very informative and kind.

Self

6/10

Pleasant

24 May 2026

Conner

The room itself was a tighter fit than I expected but I didn’t mind. The walls however are really thin with lots of noise coming from both sides. There is also no fridge in the room which was a bummer. Everything else was clean and well maintained. The furniture has quite a few love taps and scuffs but nothing that put me out in anyway.

Friends

10/10

Exceptional

23 May 2026

Evie

We had a king studio apartment on the 50th floor. Amazing

Partner

10/10

Exceptional

23 May 2026

Tyrone

Everything about the place was amazing had an amazing time

Partner

4/10

Poor

23 May 2026

Kevin

The check in process was awful. It took over a hour to check in where I was late for a meeting and $100 worth of food was spoiled.

Friends

10/10

Exceptional

23 May 2026

Elizabeth

Kasa Mint House is my preferred stay when I visit Dallas for business. The hotel apartments make a long work day feel comfortable instead of grueling. All units include sprawling views overlooking the city, laundry in-unit and comfortable bedding. Some units include larger living areas, private bedrooms and full kitchens. Great choice for comfort in downtown Dallas!

Business

10/10

Exceptional

22 May 2026

Sarah

Amazing view. Bed was comfortable. Luggage storage was easy. Friendly staff. Rooms seemed clean. Overall great experience. The club access was a nice bonus as well.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Karendeep

Self check-in process saves so much time.

Friends

8/10

Excellent

14 May 2026

Trevor

We only stayed one night so I liked how close it was to restaurants and bars. Easy to walk around the city, I felt safeand the people were friendly.

Only knock on the property was that it didn't have a comforter for the pullout bed. Staff responded right away through text, but weren't onsite any longer.

We hung out at the lounge for drinks and dessert while playing games. Staff were super nice and the cheesecake was delicious.

I'd stay again, the 50th floor had an amazing view!

Partner

10/10

Exceptional

14 May 2026

Earica

Very nice.

Partner

10/10

Exceptional

14 May 2026

Amanda

Room was great! Several different elevators to get up to it, but once we figured it out it was not a big deal.

Business

10/10

Exceptional

12 May 2026

Michael

Great hotel! No people at check in or concierge, but very clear instructions provided so no issues. Loved being on 49th floor. Very well located and room had everything we needed. Would stay again.

Partner

4/10

Poor

12 May 2026

Martin

Cero service
Not even water

Business

10/10

Exceptional

10 May 2026

alexis

me and bestfriend stayed for a day for mother’s day and we enjoyed our stay. Will be back.

10/10

Exceptional

10 May 2026

Desha

It’s a virtual check in. We had a small hiccup in our doors lock pad had a low battery but once we got ahold of a person we were able to get in. The room was amazing wish we had a longer stay. Bed was great. View was amazing.

Partner

6/10

Pleasant

10 May 2026

Debra

The room was clean. There is basically no staff. This is virtual check in and check out. However, after being told there was no ice available to the one bedroom rentals; one person delivered ice to our room. There are no instructions to exit the garage so I was charged $25 dollars for a lost ticket so I could exit the garage as there was no pin pad available to put the PIN number to exit. So… I paid $55 dollars just to park.
My pin to enter my room did not work so I asked for another pin. The second pin set off an alarm so I ended up standing outside my room for almost 30 mins while awaiting someone by phone to help. After midnight there were motorcycles raising on the streets below so we heard their exhaust for a couple of hours while they had fun on the streets below.
The room was very bare minimum with no bottles of water offered.
The room was clean and the bed was comfortable and the pillows were comfortable.
The instructions to get to my room was sketchy with some photos. Which I was able to access once I got to my room because the internet was basically unusable in the hallways and garage area.
Once I figured it all out it was okay. But very frustrating at first time gaining access to my room.

Partner

6/10

Pleasant

10 May 2026

Kim

Had a 2 bedroom corner room. Beautiful views, so many windows and it was so spacious. Loved the concept but could not sleep for all the windows - car engines revving all night sounded like it was just outside the window, even though we were on the 49th floor. We got maybe 2 hours of sleep the whole night we stayed. If staying here do not get a corner room, hopefully you will be able to sleep.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Stephen

Our favorite dallas stay! Views are unmatched, location and walkability is amazing!

Partner

10/10

Exceptional

07 May 2026

Troy

Great location. Very nice property.

Partner

10/10

Exceptional

06 May 2026

Trevor

No staff/front desk but the room had an awesome view

8/10

Excellent

06 May 2026

Susan

Absolutely beautiful hotel in a great area. My only problem was gaining access. Very many directions to follow from parking to finding the right elevator to get up to the floor where are unit was. Once you have managed that, you are home free

Family

10/10

Exceptional

06 May 2026

Ruben

Amazing apartments with stunning views.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Hailey

Best hotel I’ve ever stayed at 100%

Partner

10/10

Exceptional

04 May 2026

Alexus

love it

Family

8/10

Excellent

03 May 2026

Benjamin

The negative reviews about the self check-in process are legit. I never received any check-in instructions and had to chase down management through the Expedia app. It turned into about a 30-minute back-and-forth just to get set up with Kasa’s app, which honestly dragged down the whole experience.

For me, that alone made the stay feel pretty average—I would’ve happily paid an extra $100 for a traditional, fully staffed hotel downtown and skipped the hassle.

That said, the room itself was spacious, clean, and comfortable. If you’re staying multiple nights, the apartment-style setup is actually a nice perk.

Self

6/10

Pleasant

02 May 2026

Max

Room is nice，staff is good。but too noisy! The traffic outside

10/10

Exceptional

01 May 2026

Allie

Really clean and modern space. The elevators can be a little confusing, but once you get that down it is a perfect stay! Amazing views, multiple spaces to use (bar, golf simulator, extra media room). Would recommend!

Partner

2/10

Poor

30 Apr 2026

John

Canceled my stay just as I touched down in Dallas, stating I had broken their terms of service in the past. Eventually they said it happened in September 2022, but would not say where or what happened.
Interestingly, I was deployed to Iraq in September of 2022. Despite this, they refused to tell me what happened and said their decision was final and could not be reversed.
I would encourage everyone to avoid any and all Mint properties. Had I done something wrong I would feel awful and strive to make it right. However, I’ve never stayed at one of their properties, yet I had to scramble to find a place to stay because of their clearly flawed system.
Do yourself a favor - stay away from anything Mint.

10/10

Exceptional

28 Apr 2026

Zuri

Stayed for my birthday and when I arrived everyone i dealt with was friendly and nice very helpful ! Once I got to my room the staff had placed balloons all around my room with a birthday card ! It was everything. Oh and the view was spectacular. Definitely will stay again

Partner

10/10

Exceptional

26 Apr 2026

Donald Elridge

Awesome stay. The views was everything

Partner

6/10

Pleasant

25 Apr 2026

Echo

the club downstairs is so loud on the weekend starting friday night, you can even feel the whole floor moving with it. If you want good rest, this is not the place, if there wasn’t a club downstairs, I would give it a five star. Staff is very responsible and responsive.

10/10

Exceptional

25 Apr 2026

Elizabeth

Amazing stay and would definitely return. Easy process and great area! The view we had was amazing!!

Family

8/10

Excellent

24 Apr 2026

Brigette

The room was very clean and had a cool/ modern vibe. The views of downtown were amazing. The bed was comfortable and we pulled out the couch to have a more relaxed sitting area in the living room.

Partner

2/10

Poor

24 Apr 2026

DeWayne

I stay in Dallas often. At the Thompson, Omni, Hall Arts hotels are typical for me. This hotel is - 2 star. There was visible water damage, floors buckled, clear mold and mildew smell, no real staff support onsite. Worst experience, I do not recommend this hotel if you want luxury or excellence. If you need help you’re calling an answering service and they are rude. Paid to stay somewhere else it was so bad.

Self

10/10

Exceptional

23 Apr 2026

Sacha

Great stay and my hotel in Dallas for years !

10/10

Exceptional

20 Apr 2026

Laura

Amazing views -

Partner

10/10

Exceptional

20 Apr 2026

JoAnn

Great location and premium apartment hotel.

Self

10/10

Exceptional

19 Apr 2026

Earnest

Very clean and nice view

10/10

Exceptional

19 Apr 2026

Marranda

The hotel was beautiful only thing there is no body help you face to face which makes everything difficult. I still prefer face to face interaction.

Self

10/10

Exceptional

19 Apr 2026

Paul

Nice suite with an amazing view

Self

8/10

Excellent

18 Apr 2026

Joseph

The room was wonderful for the price and the staff was very helpful and nice.

The only issues I had was the confusion of the check-in process, the fob that didn't work, and needing to take 3 elevators to get to the room. I also wish there were spots inside the hotel area to grab a bottled water.

That being said it was a great experience.

Partner

10/10

Exceptional

18 Apr 2026

Don

This was a wonderful experience. Parking was relatively easy and the check-in process was a breeze. Navigating the elevators was a tiny bit confusing, but the detailed instructions were spot on. The room was amazing and the view...holy cow what a way to experience Dallas. Also if you hungry, I highly recommend Uno Mas Tex-Mex.

Partner

4/10

Poor

17 Apr 2026

Tom

Had trouble with checking in

Partner

10/10

Exceptional

14 Apr 2026

Craig

Wonderful

10/10

Exceptional

13 Apr 2026

Naomi

The property was cool and clean, and the bed was comfortable. There were some minor details, like drawers that were dirty or stained and turntable wasn’t working, but overall it was good. The views were great. Check-in was a bit inconvenient because I wasn’t sent the confirmation code, so it took me a while to get in. Thankfully, someone onsite was able to help me. Great location, with lots of places nearby.

10/10

Exceptional

13 Apr 2026

Derk

Great for a quick business trip I will be back

8/10

Excellent

13 Apr 2026

Shannon

Check in process was a little confusing. What would help is a note by Hotels.com or Kasa to pre-check in so that we can get the correct (Kasa) confirmation code not the one provided by Hotels.com. Plus directions to the hotel floors etc. There are no laundry facilities but everything else was good. Staff contact via text was new but efficient. They responded within minutes. Always polite. Will stay there again or at another Kasa facility.
One more suggestion. Can they use there own device to upload license/ID plus facial recognition...it possible.

Self

10/10

Exceptional

10 Apr 2026

David

Great spot. Big rooms. Comfortable

Business

10/10

Exceptional

10 Apr 2026

Gerry

Immaculately clean self-contained apartment right in the middle of historic downtown Dallas, with an expansive view of the city. All cooking, washing & ironing facilities included. If you are prepared to forgo the traditional hotel amenities e.g. pool, gym, concierge, these apartments are a great base to explore Dallas.

10/10

Exceptional

10 Apr 2026

Kenneth

Great city view

Partner

10/10

Exceptional

09 Apr 2026

Kai

Would’ve gave it a 5 for cleanliness, however, when I turned on the heat, the unit started to smell a bit musky like mildew. Otherwise, it was a great experience, great food, great aesthetic.

Family_with_children