Name: Virgin Hotels Dallas
Address: Turtle Creek Blvd, 1445, Dallas, 75207, US

10/10

Exceptional

31 Jul 2026

Bruce

We brought our 12lbs Morkie to stay with us on our staycation here. The staff brought us dog bowls, dog bed and even treats for our little one. Very helpful, and very accommodating. Nearby restaurants made dinner easy and elegant. Highly recommend The Mexican next door.

4/10

Poor

27 Jul 2026

Brandi

Very frustrating incidental fees are $400 a room. Didn’t expect that. Hidden fees for a lot. Reached out to Expedia and they were awful to work with. So good luck.

6/10

Pleasant

26 Jul 2026

Aidanelys

Overall, I enjoyed my stay at Virgin Hotels. The rooms were comfortable, clean, and perfect for getting a good night’s sleep. It’s definitely a nice place if you’re looking to relax.

That said, I don’t think it was worth the price. The pool was extremely dirty, which was disappointing, and the amenities were very limited. There also wasn’t much to do at the hotel, so the atmosphere felt a bit boring.

Overall, it’s a good hotel with comfortable rooms, but considering the cost, I expected better amenities and a cleaner pool.

10/10

Exceptional

23 Jul 2026

Tiffany

I slept so well even on the first night!

2/10

Poor

19 Jul 2026

Maria Shangrila Penaflorida

Rude, disrespectful, security guard was like throwing us out like homeless they treat like bad bar tender was rude no hospitality bad service amenities we gave to pay extra

Family

6/10

Pleasant

18 Jul 2026

Nala

We booked a one night staycation, just to get some time together as new parents & were very excited to have an entire suite at the iconic Virgin Hotel! The staff was great & very attentive! The room was beautiful as well & had such amazing character! Unfortunately after getting settled in, we noticed some very unfortunate messes/ stains throughout the room… makeup on the closet curtains, stains in the tub & on the floor drain. We also experienced our A/C not working in the room, which seemed to be broken throughout the hotel entirely (as a native texan, those things happen this time of year, so it wasn’t really inconvenient just more frustrating tbh). I think all in all the Hotel is beautiful & staff were great (they did send us up champagne for the tub being stained which we REALLY appreciated) but the idea of checking in a room that’s $600+ (which was $100 more than i was told i would charged when booking) & it being dirty was a big bummer.

Partner

2/10

Poor

17 Jul 2026

Antonio

Dirty room, bed was not made, dirty towels. Front staff could not provide a functional key for my room. Never provided any key for my stay. Do not recommend.

10/10

Exceptional

15 Jul 2026

Yvette

Great rooftop bar by the pool. Pool color makes it seem like pool is dirty though.

Partner

10/10

Exceptional

14 Jul 2026

Suzie

This was my second time staying at this property and I would highly recommend it! This hotel has a very well thought-out bathroom for women especially. There are multiple mirrors including a lighted vanity area to make getting ready with my husband a breeze....no more fighting over the sink area. I also slept like a dream, the bed is very comfortable and the blackout shades will have you sleeping until noon if you aren't careful! My only \"complaint\" would be that the lobby and elevator areas were quite warm on our recent stay. Given that the temperatures were 100+ outside this is understandable but it definitely made any time spent at the bar or coffee area a little unpleasant. Fortunately the A/C in the room was nice and cool.
Hotel is a little off the beaten path but is a quick uber to Uptown and Victory Park areas.

Partner

10/10

Exceptional

06 Jul 2026

Nicholas

Beautiful property. Deluxe suite was amazing but should have had an actual refrigerator and a microwave in the suite. 💙🌹

Friends

4/10

Poor

06 Jul 2026

Paige

We arrived independence dau

8/10

Excellent

05 Jul 2026

Cassandra

Check in is at 3pm but the pool closed at 8:00pm which is early for guest that’s staying at the hotel, that was very disappointing for my family. We booked 8 rooms.

Friends

10/10

Exceptional

05 Jul 2026

Christine

This hotel was very hip, I loved the room.

Business

10/10

Exceptional

04 Jul 2026

Mary

Breakfast was delicious! 😋

Self

10/10

Exceptional

01 Jul 2026

DeAngelo

I absolutely loved my stay at Virgin Hotels Dallas! From the moment we arrived, the staff was incredibly welcoming and attentive, making the check-in process a breeze. The rooms are beautifully designed, incredibly clean, and the bed is one of the most comfortable I've ever slept in.

The amenities here are unmatched. We spent our afternoon at The Pool Club, which has a vibrant Vegas-style atmosphere and stunning, unobstructed views of the Dallas skyline. We also grabbed drinks and relaxed in the Funny Library Coffee Shop—such a fun and cozy touch!

The central location also makes it so easy to get around the city, whether you're heading to a game at the American Airlines Center or exploring downtown.

A massive shout-out to the staff for going above and beyond to make our weekend perfect. I highly recommend this hotel for a fun getaway, staycation, or business trip. I'll definitely be back!

4/10

Poor

29 Jun 2026

Olegario

This is an over-rated hotel. Lobby and cafe so super hot and humid. Staff wasn’t helpful at all. I think they were in the back somewhere in the back. No amenities and parking is 70$ a night.

Self

6/10

Pleasant

28 Jun 2026

vinay

The mattresses are too soft really need to replace them and get better ones
We kept our breakfast outside and no one picked it up for a whole day
Cups and glasses were not replaced

Partner

6/10

Pleasant

27 Jun 2026

Rebecca

The staff was amazing but the pool was brown & the house car doesn’t take you anywhere other than Market.

Business

8/10

Excellent

25 Jun 2026

Jenna

I had a great stay at the Virgin Hotel. The room itself was fantastic—spacious, thoughtfully designed, and unlike any standard hotel room. There was plenty of room for luggage, which made settling in easy. One of my favorite features was the door between the entryway and the bedroom. It created a quiet, separate sleeping space and made for a much better night's sleep.

The room was spotless, and the bed and pillows were incredibly comfortable. I really appreciated the unique layout and attention to detail—it felt fresh and functional in all the right ways.

My only complaint was that the common areas seemed to have very little air conditioning. The lobby, elevators, café, and restaurant were all quite warm, bordering on uncomfortable. It may have been a temporary issue, but arriving from the Texas heat and walking into warm indoor spaces made for a pretty sweaty first impression.

That said, the staff were friendly, accommodating, and genuinely kind throughout my stay, which made the experience even better. Overall, I'd definitely stay here again and would highly recommend it.

Self

8/10

Excellent

20 Jun 2026

Adrian

Fairly clean overall. Good staff.

4/10

Poor

18 Jun 2026

James

I was really excited to stay at the Virgin Hotel on our trip to Dallas to watch the England game at the World Cup. I spent £3000 for two rooms for two nights. I’ve always been a big fan of Virgin atlantic and I’m english. So it went hand in hand.

I was really disappointed with the hotel. The idea was great but just executed badly at every level.

The room was dusty. The blinds all ripped so you could just about open or close them. The pillow cases stained and marked. The red sofa again dusty and not looked after. And this was an expensive room. £800 a night.

The pool was odd. In the concrete finish that made it look Really not appealing. But more than that, the pool was full of people not staying at the hotel having a party around you. Drinking buckets of alcohol, Who were there just on a day pass. Which killed the atmosphere and again not what you would want or expect for such an expensive stay.

The bad and Resturant had the fate. A little sad and empty each night by 9pm as non of the actually quests went and was full of the people from the poll from earlier not saying at the hotel. Killing any nice atmosphere you again would expect from a good hotel.

Finally the area. It’s a bit out the way. And a room with a view consisted of looking out over lots of parking lots.

Nice idea. Badly done. Would not recommend or stay and maybe would put me off any virgin hotel if there is there thing.

Friends_and_family Friends

6/10

Pleasant

08 Jun 2026

Tal

This is my third stay at the hotel. The location is excellent. The staff is great. However, the design of the hotel is showing its wear and tear. The AC system on the lobby level affecting the restaurant, coffee/coworking lounge was not working properly. This is a big problem for a place like Texas. In my room, there were so many light switches and motion sensors, that simply have stopped working, partially working, had flicker lights. This creates a stress on a traveler who is looking for simple comfort, not mood lighting with one working sink sconce. Whoever designed the electric got carried away and now the hotel is stuck with two many items that do not work. Sadly, to fix, would require a major renovation. You can see this design was done during a period where designers thought it would be cool to enter a room into the bathroom, rather than a hallway. Imagine room service being brought through a toilet area in your room. Hopefully by now the hotel and its design teams have terminated the woke DEI staff involved in those designs and have gone back to designs that have survived thousands of years.

Self

10/10

Exceptional

05 Jun 2026

WILLIAM

Excellent room. Fantastic views

Partner

10/10

Exceptional

03 Jun 2026

Cory

stayed at this hotel during a business trip, and I was impressed by the attentive service and well-maintained facilities. The fitness center and pool were great for relaxing after a long day. Check-in and check-out were seamless, and I appreciated the quiet atmosphere.\"

Self

10/10

Exceptional

28 May 2026

DeWayne

Phenomenal place

Self

8/10

Excellent

10 May 2026

Taeiyn

Overall, it was a pleasant stay. The check in and check out was easy and the valet service was great. The room was bright and clean, but the shower door wasn't sealed properly so the water leaked out and drenched the bath mat. The mattresses could have been better as both of them caved in a bit- we stayed in a room with two queen beds. The location was close to cool restaurants and coffee shops. I would stay there again.

Friends_and_family Friends

10/10

Exceptional

06 May 2026

donald

The suite was large and comfortable. The staff was beyond helpful.It is the only place I stay in Dallas.

D

Self

10/10

Exceptional

01 May 2026

Anthony

Great

10/10

Exceptional

29 Apr 2026

Claudia

We loved staying here

Partner

10/10

Exceptional

26 Apr 2026

Nikkei

Everything was excellent can’t find one complaint

Self

10/10

Exceptional

01 Apr 2026

Jesus

Everything was great and a vibe!

Partner

10/10

Exceptional

31 Mar 2026

Anesia

10/10

6/10

Pleasant

30 Mar 2026

Jayven

A lot of the buttons in our suite to control the lights, curtains, etc. did not work. Staff was great. The floors in the restroom and bathroom could have been a lot more cleaner esepically considering we were in one of the most expensive suites.

Partner

10/10

Exceptional

29 Mar 2026

Kelly

Amazing

Family

10/10

Exceptional

22 Mar 2026

Phoebe

Hotel design was great, staff were all very friendly and helpful, the restaurant was beautiful and had great cocktails. The pool was great. Rooms were very well stocked, nice shampoo and conditioner and body products, qtips and makeup remover wipes in the room. The design of the room was great for bags and getting ready. Would 1000% be coming back to this hotel when I’m in Dallas. Also great coffee shops near by and they have a house car to bring you within a 3 mile radius of the hotel which is super conviennent if you don’t have a rental car.

Partner

10/10

Exceptional

16 Mar 2026

Matthew

Property was great. Room was really cool and comfortable. Outdoor pool and views were even better.

10/10

Exceptional

16 Mar 2026

Robert

Excellent…. Please check this place out.. you’ll live it!

10/10

Exceptional

13 Mar 2026

Jackie

Did not use this stay.

Partner

10/10

Exceptional

12 Mar 2026

Holly

Everything was great except the ice machine on the 10th floor wasn’t working.

10/10

Exceptional

09 Mar 2026

Herschel

Very nice and excellent hotel

Partner

6/10

Pleasant

03 Mar 2026

Teresa

I think they can better on the cleaning aspect !! It’s all right but it could be better

Partner

10/10

Exceptional

03 Mar 2026

Emily

The staff is amazing. From the valet, Simone, and Troy all made me feel welcomed and special! The property makes you feel that you are in Vegas. I forgot to mention when checking out that the only thing was my room’s sewer smelled strong at times. Other than that I would stay again

Self

10/10

Exceptional

02 Mar 2026

Richard

Loved the hotel. The bar and restaurant were excellent. Troy, our bartender, was super friendly, as were the other wait staff. Try the Mexican next door. Some of the best Mexican food I have ever had!

Partner

10/10

Exceptional

02 Mar 2026

Misti

We had a wonderful time!! The hotel is amazing!! what’s a great places to get pictures too! The staff is very friendly

2/10

Poor

01 Mar 2026

faiz

Horrible don’t ever stay here there’s absolutely no AC 90° weather. They only provide fans there’s no AC on the whole property and then there’s no water practice. You can’t even take a nice shower and then that stinks. The water doesn’t even go down in the drain drain that goes really, really slow and the place is disgusting. Don’t let the picture fool you

8/10

Excellent

22 Feb 2026

Andrew

Clean room, unique design, nice view of downtown Dallas. Front desk was efficient with check in and valet was superb.

Partner

10/10

Exceptional

21 Feb 2026

Elizabeth

The rooms are spacious. We really enjoyed the coffee shop and bar downstairs. We went during Christmas and they really outdid themselves with the decor. It was perfect

Partner

6/10

Pleasant

18 Feb 2026

Jennifer

The vibe of the hotel is great! Loved the decor and finishes. However, there were multiple things about our room that gave me the “ick” - sizeable stain and black marking on the giant lamp, several scratches on the coffee table, orange stains (bleach?) on the purple vanity chair, and white calcium build up on the red shower head. This is in addition to the bathroom light and window shade not working - but those two things were fixed as soon as we notified the front desk. Overall, the hotel just felt very unclean. The restaurant was also dirty - stains on the chair, hair in the chair, food on the ground, markings on gold pipes above bar that looked like handprints?! Finally, our drinks from the Commons Club were great, but the food was inedible. My husband got the Cuban Hash which looked like cat food or some weird meat and did not taste good. This hotel could be at the top of our list with just a little more attention to detail and cleanliness! But for the price, it was disappointing.

6/10

Pleasant

18 Feb 2026

Jennifer

The vibe of the hotel is great! Loved the decor and finishes. However, there were multiple things about our room that gave me the “ick” - sizeable stain and black marking on the giant lamp, several scratches on the coffee table, orange stains (bleach?) on the purple vanity chair, and white calcium build up on the red shower head. This is in addition to the bathroom light and window shade not working - but those two things were fixed as soon as we notified the front desk. Overall, the hotel just felt very unclean. The restaurant was also dirty - stains on the chair, hair in the chair, food on the ground, markings on gold pipes above bar that looked like handprints?! Finally, our drinks from the Commons Club were great, but the food was inedible. My husband got the Cuban Hash which looked like cat food or some weird meat and did not taste good. This hotel could be at the top of our list with just a little more attention to detail and cleanliness! But for the price, it was disappointing.

8/10

Excellent

16 Feb 2026

Bryan

The style is what I absolutely love about this hotel. The staff is super friendly, and there's a ton of stuff to keep you happy and entertained while you're there. Would

10/10

Exceptional

16 Feb 2026

Chris

Great staff and hotel stay.

Partner

10/10

Exceptional

09 Feb 2026

Megan

Everything! Room was great - very clean with fun amenities. Staff was super friendly and helpful. Location was right next to walking trail that led to various neighborhoods. Pool and outdoor deck were really nice to work from or relax at.

10/10

Exceptional

24 Jan 2026

david

Great room and staff were so friendly and helpful

Leisure Partner

10/10

Exceptional

09 Jan 2026

Britini

Our stay at Virgin has zero complaints! The staff was excellent, the room was comfortable, clean and quiet with a fantastic view. The amenities were great, we took advantage of the car service and enjoyed drinks at the Commons Club. All around a great stay.

Partner

10/10

Exceptional

03 Jan 2026

Sharmone

Amazing staff! 10/10 experience.

10/10

Exceptional

31 Dec 2025

Lucio

Clean room, staff and amenities.

Leisure Self

10/10

Exceptional

11 Dec 2025

Giovanny

Spotless as usual

Business Self

6/10

Pleasant

09 Dec 2025

Madison

In my opinion, the price you pay for the room should include valet, especially when the only other parking options are scattered city parking (if you can find it) and a pay lot that you have to refill at midnight, for $35 dollars each time. I shouldn't have to pay an extra $62 to valet the car, which is an ABSURD amount of money regardless.

Also, at $360 a night (on the cheap end), the toilet seat was not in the best condition, I couldn't get the drawer safe to close unless I created a lock code for it so I hit my shin on it several times walking through, and the AC didn't work well or cool the room well. I ended up turning on a little fan I brought and putting it in the bed with me, and this was in December when I stayed.

Also, if you're going to charge $17 for a plate of Parmesan truffle fries, I should probably be able to taste the actual Parmesan or truffle. The plate came and the fries weren't very hot, and there was barely anything on them.

Business

10/10

Exceptional

09 Dec 2025

Belinda

The room was great and the front staff was polite and welcoming! Wish the bar stayed open later because the bartenders were very rude when we came down stairs after our Christmas party for an after party.

10/10

Exceptional

08 Dec 2025

Jeffrey

Great room. Great view.

Leisure Family

10/10

Exceptional

06 Dec 2025

Johnny

.

Partner

6/10

Pleasant

01 Dec 2025

Elisa

They used to have a jacuzzi which no longer exists. The bar closes early. Room service is great
Rooms are gorgeous and clean

8/10

Excellent

29 Nov 2025

Rosalina

The shower and toilets can’t locked the showers is big but don’t have holders to dress up.

Leisure Family

10/10

Exceptional

29 Nov 2025

Casey

Fantastic hotel with great staff.

10/10

Exceptional

26 Nov 2025

Julie

Room was spotless and the lobby was beautiful!

Leisure Partner

10/10

Exceptional

24 Nov 2025

Brad

Very friendly staff and fantastic chamber rooms. Way more usable and comfortable design than most other hotels.

Leisure Self

10/10

Exceptional

24 Nov 2025

Abd U

Everything was perfect

Leisure Partner

10/10

Exceptional

17 Nov 2025

Morris

Yes

Partner

6/10

Pleasant

16 Nov 2025

Diana

Everything good except smell of pillows and pillows linen. To me, the smell was overpowering dirty pillows or dirty pillow linens could have been. I used towels to mask some of the smell in order to sleep. My husband wasn’t bothered by it but I was. Other than that everything else in room was good. Room in good condition

Business

10/10

Exceptional

16 Nov 2025

STACY

Room was suoer welcoming and clean! I especially loved the foyer area that allowed for privacy.for bathroom/sleeping activities!

Business_and_leisure Self

8/10

Excellent

16 Nov 2025

Mary Megan

Hotel was nice. Good vibe, very dark room but that goes with the ambiance of the property. Staff at checkin was nice. Went to the bar for a drink and both the restaurant and bar had an unappealing mildew smell. On top of that after about 10 minutes with no one offering to take our order we left. Rooms were fun but overall a bit pricy for the current state of the hotel.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Becky

Every staff member was so friendly. From check in to bartender, to wait staff, and barista. Room was clean. Bar, restaurant and coffee shop were all awesome and eclectic. Easy access to American Airlines Center. Will definitely stay here again.

Leisure Partner

6/10

Pleasant

08 Nov 2025

Grant

They need better lighting. The lighting was very poor, however, the shower was the best shower I’ve ever had, but due to bad lighting. It was difficult to get ready and function properly. The lighting was shut on and shut off. It was not comfortable.

Business

10/10

Exceptional

05 Nov 2025

Marcie

Staff are the best!!

Business

10/10

Exceptional

02 Nov 2025

Adrian

Great energy and great service

10/10

Exceptional

01 Nov 2025

Kayla

Everything was great, staff was amazing

Partner

10/10

Exceptional

30 Oct 2025

Benny

Good people

Business Self

10/10

Exceptional

21 Oct 2025

Shelley

It was an amazing stay & I wanted to bring the bed home with me!

Leisure Partner

10/10

Exceptional

20 Oct 2025

beth

Staff was friendly, place was clean and very comfortable, gym was great, food- delicious. I would stay there again no question. The view from my room was beautiful over the city....the bed was delicious...

Business

6/10

Pleasant

19 Oct 2025

Ronny

Bar was under staffed and closed too early for a Saturday night.

Leisure

10/10

Exceptional

16 Oct 2025

Carlos

Very good location and the food was great at the cafe.
Staff was good and the place was very clean.

10/10

Exceptional

12 Oct 2025

tina

Love the vibe!

Love the vibe of the hotel and the room! The colors are vibrant and the feel is deluxe.
Will stay at a Virgin again.

Partner

10/10

Exceptional

11 Oct 2025

Darshana

It was great experience!

8/10

Excellent

06 Oct 2025

Victor

Staff was outstanding. Excellent service. Hotel can use some updating. Better dining options.

Leisure Partner

10/10

Exceptional

04 Oct 2025

joseph

Nice room, good amenities, quiet and comfortable bed

8/10

Excellent

27 Sep 2025

Annie

Only bad thing was that the fire alarm went off for a long time and it went off two times

Leisure Family

6/10

Pleasant

27 Sep 2025

Marcello

alarm at 4.00 am no reason and no sorry

Business Self

10/10

Exceptional

25 Sep 2025

Michael

Awesome stay!!

10/10

Exceptional

24 Sep 2025

Christie

Enjoyed insight bar and Troy’s personal service

Business Friends

8/10

Excellent

14 Sep 2025

ERIC AND MEGAN

Good hotel, with a few annoying things.

The only annoying thing is they charge you for a dinner credit or something. We tried to do it but we were there for a business dinner event so basically just wasted money. I hate places that do that.

I also heard that mini fridge in your room had like Walmart prices for the alcohol and goodies. Unfortunately, not true. Expensive life all the other hotels.

10/10

Exceptional

03 Sep 2025

Tehneyat

Beautiful

Leisure Family

6/10

Pleasant

01 Sep 2025

Tinaya

The coffee shop was fire! The pool vibe was good. Our purple chair in our room had lots of stains and spots. This should be replaced. Pillow and bedding top notch!

10/10

Exceptional

29 Aug 2025

Nathan

I came across The Virgin Hotel brand in May of this year, handful of stays later, it’s now become my go to get away place….hands down where I recommend staying in Dallas. The Smeg refrigerator in each room, I now have one at home. Thanks for the great hospitality Virgin Hotels!

Business_and_leisure Partner

10/10

Exceptional

29 Aug 2025

Kyle

Great spot!

10/10

Exceptional

24 Aug 2025

William

Excellent weekend getaway for us and two golden retrievers

Business_and_leisure Pet

10/10

Exceptional

21 Aug 2025

Jacory

My experience in Dallas was nice!

Leisure Friends

10/10

Exceptional

20 Aug 2025

Dominic

Brilliant hotel staff is extremely friendly. The drinks at the bar spectacular.

Business Self

10/10

Exceptional

16 Aug 2025

Schuyler

Amazing!

Leisure Self

8/10

Excellent

11 Aug 2025

Kailyn

Summer Birthday Fun

Went to Virgin for Hubby Bday- Everyone was amazing. I loved how you could order from TV. I must say walking into a portion of the bathroom when you first walk through the door was quite strange but overall it was cool. Friday night soul music was awesome really great band. Thank you to the entire staff for being professional and providing quality customer service.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Jacob

The hotel staff was wonderful and the room was great, but the pool was filthy—foggy, murky water with hair floating in it—so I didn’t even get in.

Leisure Partner