Name: Hilton Garden Inn Dallas Market Center
Address: 2325 North Stemmons Freeway, Dallas, 75207, US

2/10

Poor

20 Jul 2026

Shana

I was extremely disappointed with my stay. The biggest issue was that the hotel was under renovation, and this was never disclosed before arrival. Had I known, I would have booked elsewhere.
I prepaid for a Deluxe Room with two queen beds through Expedia, but our original room on the 8th floor was extremely hot and humid because the air conditioning wasn't working. The carpet also had several dark stains that made the room feel unclean. Around 1:30 a.m., we had to request a room change because the room never cooled down. While the staff moved us, the replacement room was not the Deluxe room I had paid for.
To make matters worse, I cut my hand while using one of the hotel's luggage carts during the move. The next morning, I asked the front desk for a first aid kit and was told they didn't have one—only Band-Aids for purchase. Because the injury required more than a Band-Aid, I had to leave the hotel and buy wound-care supplies at Walgreens.
I appreciate that the overnight staff moved us to another room, but between the undisclosed renovations, the malfunctioning A/C, being downgraded from the room I paid for, and the lack of basic first aid supplies after an injury on hotel equipment, this stay did not meet the standards I expect from a Hilton property. I hope management addresses these issues for future guests.

Friends

10/10

Exceptional

19 Jul 2026

Mark

1

Family_with_children

6/10

Pleasant

15 Jul 2026

Perla

i didn't like that the place was under construction while I stayed there

Self

6/10

Pleasant

13 Jul 2026

Karen

So basically getting your car broken is a real problem here. The truck next to me had its window shattered and then they had a security guy sitting in the parking lot that night finally but I guess it's commonly here

10/10

Exceptional

12 Jul 2026

Antonio Friedlander

Clean room

Self

4/10

Poor

11 Jul 2026

Michael

I booked it not knowing it was under construction with jackhammers all day. Had to check in in the back.

Food was expensive. Cost me $400 for two days so I won't be going back.

8/10

Excellent

09 Jul 2026

Dorothy

They have construction going on but it did not interfere with our stay - staff was nice and room was clean . We only stayed one night but worth the price

Partner

2/10

Poor

06 Jul 2026

Nina

The hotel was undergoing a new reconstruct. The paint in the building was dull and peeling. There were cracks in the ceiling and the carpet was filthy. The television and telephones did not work in some rooms and the bathroom flooded. My room was changed three different times on different floors, which was exhausting. As far as the amenities go, the whole five days that were spent at this hotel, the Jacuzzi did not work properly, and the staff did nothing to change that.

Friends

10/10

Exceptional

06 Jul 2026

Letha

The stay was excellent, quite, clean

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Steve

a

4/10

Poor

30 Jun 2026

Mary

I arrived to a closed front entrance of the hotel, Garden Inn Hilton, (remodeling) had to go to the rear entrance. I am elderly (over 80) and the doors at the rear are standard heavy metal doors, I went in checked in after searching quite some time for reservation, I got a luggage cart which was not easily to handle no one offered assistance to get in and out of doors finally got to room, the maid was going down the hall cleaning I notice there were not sufficient towels that would be needed I ask for and rec'd towels from friendly maid I put things in order and rested for a while I went to use the bathroom and the commode had been used and not flushed (? why not ) which upset me I cleaned it with sanitizer I did not want to change rooms because I was very tired but should have. I then decided to shower and there were several black hairs in the bathtub, I got my hand sanitizer and cleaned the tub before I showered. I would not stay in this hotel again! I tried calling several times with no success.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Alain

It was a terrible decision to go there call me 4059819270

Self

10/10

Exceptional

29 Jun 2026

Anthony

:)

Self

2/10

Poor

29 Jun 2026

manivannan

I had booked a two-night stay from June 4 to June 6. Due to travel delays, I was unable to check in on June 4 and arrived early in the morning on June 5. To my surprise, my reservation had been canceled without any notification.

Unfortunately, the staff was not helpful and simply asked me to make a new reservation instead of trying to resolve the issue. As a result, I ended up paying twice to stay in the same room—once for my original reservation and again for the new booking.

I’m very disappointed with the lack of customer service and flexibility.

Self

6/10

Pleasant

29 Jun 2026

April

The hotel is remodeling. I was not aware of this when I booked. The main entrance is switched to the back. The parking was tight and awkward. It was not worth what was paid, but it worked for the night. There is a stale smell in the hotel as well.

Partner

2/10

Poor

29 Jun 2026

Matias

Hotel was under renovations and was not disclosed anywhere in the reservation. Room was not very clean. Staff was helpful but they can not replace bad facilities and policies from the owners.

10/10

Exceptional

23 Jun 2026

Charles

Good customer. I like your staff. Helpful to guests. Numero Uno ☝️

Family_with_children

4/10

Poor

22 Jun 2026

Natalie

I did not know they was renovating I would never went there cuz the carpet smell terrible The room was not clean enough The end table was dirty.the next housekeeping open my door at 8:30 am check out at 12:00 .

Self

6/10

Pleasant

20 Jun 2026

Matthew

The mattress were absolutely terrible. They definitely need to be replaced. Carpet needs to be replaced. Bathtub was not cleaned. HOWEVER, the property was currently under renovation in the front entrance/lobby. The pool and hot tub were functioning and felt amazing. The food for breakfast I felt like was really good. The staff was great as well. Parking due to the renovation going on was a little difficult but it was manageable. I booked this room based on the reviews. It definitely should be posted and let guests know that there is construction in progress on the property.

Family_with_children

10/10

Exceptional

20 Jun 2026

Kevin

Nice quiet and convenient. Close to Dallas Lovefield airport

Partner

2/10

Poor

16 Jun 2026

Stephanie

Absolute nonsense. There was ZERO indication of this property being completely under renovation. The entire hotel is ancient. I won’t stay there even after renovation. What a joke to be forced to pay full price when the floors are being scraped and I have to enter through the back door.

4/10

Poor

16 Jun 2026

Deepali

Property was not clean. The carpet outside my room was not cleaned/vacumned at all during my 5 night stay. It had crumbs all over. Hotel staff was not helpful at all and at least two of them were extremely rude. As a Hilton member, this was a disappointing property.

Family

2/10

Poor

15 Jun 2026

Andrew

What ever you do. DO NOT BOOK THIS STAY. This property is disgusting. The carpets are black. There’s caked on dust in the bathrooms that have now started to rust. It’s like a motel 6 with a Hilton sign. That’s why this property is non refundable because they know you will cancel as soon as you see this spot. You won’t feel safe and not want to touch anything when you see it. DO NOT BOOK THIS STAY!!!!!

Self

8/10

Excellent

12 Jun 2026

Thomas

All staff except the receptionist were excellent. The receptionist the night we checked in was rude and not helpful in any way.

Business

8/10

Excellent

11 Jun 2026

Priscilla

Clean room

Family_with_children

10/10

Exceptional

01 Jun 2026

Johnna

I love Hilton Garden Inn Hotels so much! The staff is always friendly and attentive with all your needs. The hotel is always clean and welcoming. I also like that 12pm is check out time also. The breakfast you have to pay for but it is a good breakfast.

Friends

4/10

Poor

31 May 2026

Esmeralda

Check in was quick and straight forward. There were multiple families in our party. Unfortunately one of them had their vehicle stolen right out of the parking lot in the middle of the night. The staff couldn’t care less, which we know theres not much they can do but when asked about looking at the security footage- it was not possible. Other vehicles were stolen while we were there. The rest of the trip was ruined as we did not feel secure. Luckily, it was a quick weekend trip for an event. Will never stay here again.

Friends_and_family Family

8/10

Excellent

31 May 2026

Diamond

Easy parking
Bathtub was kinda of old & stained
Big room with a lot of space
Deposit came back immediately!

Self

8/10

Excellent

29 May 2026

Jose

Clean rooms

6/10

Pleasant

29 May 2026

ricky

Brekfast was too expensive m. not reasonable for traveling. I had to order Uber it was cheaper.

10/10

Exceptional

28 May 2026

Kimberly

The room was very spacious and clean. Loved the magnolia trees.

Partner

10/10

Exceptional

26 May 2026

linda

Everything was nice. Need to let us know when reservations are made that we will have to pay a security deposit when we arrive and the amount. Need to put on credit or debit card so that we will be prepared.

2/10

Poor

25 May 2026

Marta

Very dirty carpets, smalls bad.
I’m very disappointed.
Some people smoke something what stinks through the hotel.
Very bad experience. Never again!

Partner

10/10

Exceptional

25 May 2026

RAVINDRANATH

Free Parking !!

Partner

10/10

Exceptional

22 May 2026

Santosh

Nice location. Was in town to attend a conference. Very conveniently located.

Partner

10/10

Exceptional

21 May 2026

James

The person that checked us in was super nice treated us well

Family_with_children

4/10

Poor

21 May 2026

Jamie

Upon arrival things seemed pretty okay appearance wise. Things were clean but mildly dated (which I could care less about personally). Now here's the problem - I had an INSANE allergy attack every single time I was in this building. It was awful - I even debated sleeping in my car it got SO bad. My stay was short (3 nights) so I didn't notice it was specifically the hotel until night 3 when I turned the fan and ac off and I could mildly breathe. I believe there may be a mold problem within the building because I looked and felt like I got punched in the face every day. I take daily allergy prevention and no amount extra was helping while there. Not to mention I was left with a singular tissue in the box.

With all that said- the staff was AMAZING. They were so kind and lovely. I wish I spoke about it during my stay but I was also unsure if maybe it was a fluke. But I quite literally have been perfectly fine since leaving and already know I'm severely allergic to mold.

Business

10/10

Exceptional

20 May 2026

Deirdre Alexandra

Great hotel - comfortable room, easy walk to the Hilton Anatole where i had a conference to attend. Sage and clean area.

Self

4/10

Poor

19 May 2026

Heather

Room smelled terrible. Water wasn’t even working and the staff didn’t let me know upon my check-in that the water would be off for an hour+ during my stay. The tub was cracked with a hole, the walls had water stains. The hallways smelled awful. When the AC kicked on, there was another musty odor expelled. Bartender was nice. Receptionist were nice. Housekeeper was nice but didn’t announce herself when she tried to enter my room at 9am when all previous days no one came to clean until after 12pm. When I told them the water was not working, they just said “oh I’m sorry”.

Self

10/10

Exceptional

12 May 2026

Ocean

Could have had better breakfast for eighteen dollars.

2/10

Poor

11 May 2026

Valerie J.

The carpets were stained. The hotel wasn’t well maintained. The heat was on in the middle of May. Had to wait for maintenance man to come on duty to switch over to ac. Daughter found ants in bed had us change to another room. There was a low pitched humming noise that never stopped in that room. I couldn’t figure out where it was coming from. Checked out of hotel a day early. Worst stay ever!!!

Family

10/10

Exceptional

10 May 2026

Tony

Older property, it could use some new carpet. Nice staff and excellent service. Good for the price.

Partner

10/10

Exceptional

10 May 2026

Jeciel J.

This location is very family oriented if needed. Lots of places to eat & very near shopping centers & American Airlines Center.
When we got there our room was not ready & probably had an issue at the time. BUT EVERYONE WAS VERY KIND. The manager fixed it & gave us complimentary breakfast & she & staff was very kind & very apologetic.
All got fixed & they were 100% friendly,kind, & just the sweetest. I will Definitely be back with my family.
Loved It

Family_with_children

2/10

Poor

09 May 2026

Jennifer

No hot water… it looked like someone had been in the room and used and realized no hot water and left… the room wasn’t clean. I asked for help and they sent the maintenance person who did nothing. I would never stay there again.

Family

8/10

Excellent

07 May 2026

Pauline

Parking good. Pillows musty. Shower moldly in crevices. Same breakfast buffet every day. Breakfast staffer cut in front of me while I was standing right in front of the fruits reaching for a bowl and filled her carry-out leaving very little fruit for the rest of the paying customers.They let items run out instead of preparing more. And the hot tub was out of order, which was a major disappointment since I booked that hotel primarily for the hot tub and breakfast.

10/10

Exceptional

05 May 2026

Meghan

Our window faces the freeway it was pretty loud all night. Also did not care for having to have maintenance come in everytime we wanted to switch from heat to air..that was odd. Otherwise clean place. Front staff was super nice.

Partner

10/10

Exceptional

01 May 2026

Edward

Have stayed here numerous times on visits to Dallas and has always been a great place to stay! Main reasons I pick this hotel are 👍clean hot tub 👍 pool open late (10p) & 👍👍 always clean facilities (outside, inside, rooms, gym, pool) 👍welcoming, friendly staff eager to help (both front desk and cleaning crew) 👍 great location nearby many restauraunts, downtown, bars 👍 no charge on parking 👍👍 delicious coffee served almost all day in the lobby! honestly it's one of the big factors for choosing this hotel over others. Love having good coffee first thing early in morning but don't feel like leaving hotel in morning just for that, but front lobby has it ready at around 6:30am!

Partner

4/10

Poor

30 Apr 2026

Paula

Staff was very rude. We stayed for 3 nights. The 2nd day we called front desk to ask if we can have our room cleaned and get fresh towels. The staff rudely replied that they clean the rooms everyday even though they did not clean out room the day before. We left for the day when we returned our room was not touch, I called front desk and asked for new towels at least. They did bring it up, but room did not get cleaned the 3 days we stayed.

6/10

Pleasant

29 Apr 2026

Michael

I think it's time for a refresh. The elevator floor, the carpet and some of the furniture could use an upgrade

10/10

Exceptional

28 Apr 2026

Valerie

Good

10/10

Exceptional

21 Apr 2026

Angel

Great

Friends

10/10

Exceptional

20 Apr 2026

Kana

Staffs are friendly, spacious room, free parking. Good choice from others in the same neighborhood hotels.

Family

10/10

Exceptional

18 Apr 2026

keith

I love this hotel because it has free parking and is close to downtown.

Self

4/10

Poor

15 Apr 2026

Guadalupe

It was barely acceptable

Partner

2/10

Poor

13 Apr 2026

Cheryl

My car was broken into along with several other cars. The staff was so not bothered by the dissatfaction of this. As if it happens all the time. Would not recommend this hotel to no one

Family

2/10

Poor

11 Apr 2026

Daryl

I was told I had to pay $18.00 per person for breakfast so ummm yeah not okay

Family_with_children

8/10

Excellent

11 Apr 2026

Mary

Trying to have a meal in the evening was very difficult. There were no options that were not heavy fried as far as appetizers to just have with a drink.

My friend wanted a black coffee and the guy who was taking our order at the bar, said go and serve yourself at the free coffee in the middle. And he said they had just made it an hour ago, but I’ve had been waiting in the lobby for an hour and I didn’t see anybody replaced coffee.

Self

10/10

Exceptional

01 Apr 2026

Ethan

Loved it

10/10

Exceptional

31 Mar 2026

Rodney

Great property within walking distance of the Anatole convention center

Self

10/10

Exceptional

29 Mar 2026

laci

Loved our stay

Friends

10/10

Exceptional

29 Mar 2026

Christopher

We enjoyed our short stay

4/10

Poor

23 Mar 2026

Robert

No idea why pool was closed last 2 days hotel next door pool was open. Also toilet didn’t flush correctly always a mess

Partner

10/10

Exceptional

15 Mar 2026

Alejandra

It was at a great location. Pool and hot tub looked great, but it was too late for us to get in. The only thing was breakfast was a little too expensive for me, $18 for the buffet. Other than that it was a great stay.

Friends_and_family Friends

6/10

Pleasant

15 Mar 2026

amanda

The room was nice and the bed was comfortable but the room smelled like Marijuana really bad. It was so strong and you could tell they just sprayed something to mask the smell. The food was ok at the restaurant but the cocktails were so strong. I probably would stay there again if i knew for certain the room was not smoked in at all ever.

Family_with_children

8/10

Excellent

15 Mar 2026

Sue

Ask for a room at the back of the property. The noise from the highway was disturbing us during the night.

Partner

10/10

Exceptional

14 Mar 2026

Caio

USJ

10/10

Exceptional

14 Mar 2026

Robert

Clean room, A/C & heat worked fine. Comfortable bed, firm without being hard. Decent sized workspace next to TV. My room came with a small fridge and microwave. Both worked fine.

Self

2/10

Poor

10 Mar 2026

Yanique

The property is older & seems to be running down. The microwave malfunctioned, the ice machine on my floor didn’t work and even the rugs/carpets were dingy. The television in the room was tiny and you have to call maintenance just to get the heat working. Totally inconvenient!

There is no shuttle to/from the airport.

Self

10/10

Exceptional

09 Mar 2026

Bryan

Very nices accommodation

Partner

10/10

Exceptional

05 Mar 2026

Anne Marie

The entire staff

10/10

Exceptional

01 Mar 2026

Andrina Rae

Great buffet breakfast and cleanliness!!!

Self

10/10

Exceptional

23 Feb 2026

Chelsa

Nice clean room, friendly staff. No complaints.

Partner

10/10

Exceptional

22 Feb 2026

DONALD

Handy

Partner

6/10

Pleasant

21 Feb 2026

Zack

The hotel itself was great. Room was clean, always had plenty of fresh coffee available in the lobby. Unfortunately the parking lot was a bit sketchy, we were in town for a show across at Market Hall and had a truck and trailer, as well as many other exhibitors staying at the same property, we were fortunate to not have any issues ourselves but others in our group had vehicles stolen from the parking lot over night. Security could definitely be better.

Business

8/10

Excellent

19 Feb 2026

Janet

The staff was very kind and helpful. The breakfast was excellent. Freshly cooked, warm and tasty. Great coffee. The room was clean and the bed very comfortable. They need a new AC system and better televisions - but all else was nice.

Partner

10/10

Exceptional

19 Feb 2026

Delbert

Room was great! Staff was awesome! Location was perfect! We had a great stay!

Partner

6/10

Pleasant

18 Feb 2026

Immaculate

Room was in good condition.

8/10

Excellent

18 Feb 2026

Michael Allen Jacobson

Staff was good

Family_with_children

2/10

Poor

16 Feb 2026

Bettina

Room smelled horrible the 1room smelled as if something was dead, the was given another room it smelled like dogs.

10/10

Exceptional

16 Feb 2026

DONALD

Clean room

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Maria

Room was spotless

Partner

10/10

Exceptional

15 Feb 2026

deidra

Yes

Leisure Partner

10/10

Exceptional

15 Feb 2026

Angela

very clean & friendly staff

Leisure Partner

6/10

Pleasant

15 Feb 2026

Quinndell D.

The room was alright and staff was alright as well. On the way checking out there was a roach in the hallway on the wall. The hot tub I’m guessing had some white chemicals that was sitting at the bottom of the pool that ended up all over our feet, elbows, and hands which took a while to come off.

Partner

8/10

Excellent

15 Feb 2026

Audrey

Yes everything was great

Partner

8/10

Excellent

13 Feb 2026

Cuauhtemoc

Clean room

Self

10/10

Exceptional

12 Feb 2026

Marialyce

Everything stood out! I loved where the hotel was located, the staff was awesome and saved me some money on parking for the Mavs game! The room was clean, beds were comfy and we had plenty of towels. The breakfast was great and a decent price as well.

If you are looking for a place to stay close to downtown Dallas then THIS is the hotel for you! 10/10 Recommend!!!

Business_and_leisure Family

8/10

Excellent

08 Feb 2026

Erin

Clean room and desk attendants were nice.

Self

10/10

Exceptional

08 Feb 2026

Inmond

The rooms were clean the staff was friendly the breakfast was awesome and fresh

Leisure Partner

6/10

Pleasant

08 Feb 2026

Joseph

The hotel is in need of a renovation.

8/10

Excellent

06 Feb 2026

Robert

Staff was courteous but, reported no hot water at the sink to 3 different people over a 3 day stay, still no hot water in at the sink.

Business

2/10

Poor

05 Feb 2026

Philisha

I attempted to check in and they wouldn't find mybreservation. She contacted Expedia and searched through Expedias portal. Even after showing my reservation ot was not honored. I had to reserve theough the hotel again. I attempted several times to contact expedia w no luck. Even tried the virtual link. Will be asking for a full refund

2/10

Poor

04 Feb 2026

Jessica

AC was stuck on all night long. In the morning a putrid sulfur smell filled the wing my room was on. I invited the front desk person to come smell it and no one ever showed up. Hot tub was dirty and disgusting. Gym equipment is broken. 0/10.

10/10

Exceptional

03 Feb 2026

Brandy

Great hotel and rooms
Disappointing that you have to.pay 18.00 For breakfast.

10/10

Exceptional

01 Feb 2026

Maria

All was great!

Family

4/10

Poor

01 Feb 2026

Sidarth

Room was freezing. vents were blowing cold air in the middle of a snow storm in Dallas

Business

10/10

Exceptional

27 Jan 2026

LRMS

Very friendly and professional staff. Convenient to Dallas Market Center.

Business

2/10

Poor

27 Jan 2026

Elizabeth

heat didn’t work called hotel manager who said she’d issue refund but couldn’t due to third party purchase and waiting on hotels.com for resolution.

Business

4/10

Poor

26 Jan 2026

Michael

To start with when I checked in the room was 67 I set the thermostat on 72 one hr later the room was still 67, I called the operator and reported the problem, about a hr later a guy check the heater it took about a hr to get my room warm. That evening I went down to
Dinner it was so cold in the lobby people were eating with their coats on,, I ask them to give me a hamburger and fries to goto eat in my room, I sat their 37 minutes waiting for my food I asked the waitress and she brought it right out to me, I got to
My room and the hamburger was cold the fries were cold. That evening I was going to take a hot bath until I opened the shower curtain there was black mold on the water handle, the same mold was on the facet and there was black slim running into the tub from the drain, it was discusting I called around and could not find a room else were because of the winter storm

6/10

Pleasant

26 Jan 2026

Maria

Room was ok. Personal was nice. Heater unit very loud and gym equipment not working well.

Business Partner