Name: W Dallas Victory
Address: 2440 Victory Park Lane, Dallas, 75219, US

6/10

Pleasant

19 Jul 2026

Kristen

Very overpriced for the quality and condition of the room. Unfortunately, my stay did not meet the expectations for the price paid. The bathroom was not stocked with basic toiletries or soaps, the bedroom refrigerator was not cooling and was room temperature, and the room remained extremely warm despite lowering the thermostat as much as possible.

Additionally, the trash cans did not have liners, and the bath mat/towel placed outside the shower was dirty upon arrival.

I was disappointed with the overall condition of the room compared to the cost of my stay.

Family

10/10

Exceptional

19 Jul 2026

Marisabel

Excellent location! Nice hotel!!

Self

10/10

Exceptional

07 Jun 2026

Reginald

The dining experience was very good! The entire staff was very friendly and helpful. The food was excellent.

Friends

10/10

Exceptional

31 May 2026

Dulces

👍

Family

8/10

Excellent

04 May 2026

Beatriz

Property was very nice, looks a bit understaffed - tried breakfast in the morning and both days restaurant was empty. Had to approach front desk to get the staff, few tables were waiting.

Also there was a drilling job being done, we were not made aware. It kept going all afternoon, each time I called the front desk they would only say…”they should stop shortly” … it was really loud.

Food was good, gym was good, pool was good and spa staff was awesome.

Property location was great!

Self

10/10

Exceptional

20 Apr 2026

Sammy

It’s always a great stay at the W.

10/10

Exceptional

18 Apr 2026

Alexander

24 hour gym great location!

10/10

Exceptional

15 Apr 2026

Danielle

Great hotel! Always nice!

Partner

10/10

Exceptional

29 Mar 2026

Brandon

Staff was extremely friendly and hotel looks and feels clean. Only thing issue we had was we like to sleep with A/C on 67 and it never got to that in the room. (We only stayed one night so didn’t mention to hotel) would stay here again.

Partner

10/10

Exceptional

24 Mar 2026

Megan

Clean Room, Comfortable Bed, Decent Views

Partner

10/10

Exceptional

19 Mar 2026

Joe

very nice hotel with spacious clean room and bathroom. the staff was friendly and catered to our needs.

Family

10/10

Exceptional

15 Mar 2026

James Edward

The hotel was friendly and inviting, and the staff was great. The amenities around the hotel are awesome and we had an amazing time.

Family_with_children

10/10

Exceptional

12 Mar 2026

Barbara

The hotel was in a perfect location, adjacent to the American Airlines Center. It's in a very walkable area (be prepared for office building construction) with lots of restaurant choices and parking around the hotel. The employees throughout the hotel (reception, concierge services, luggage and parking assistance, the hotel's restaurant managers and waitstaff were all helpful, friendly, knowledgable, and quite accommodating. The room was very comfortably sized with plenty of storage and lots of light coming in through the very large picture windows. We plan on coming back and staying again.

Partner

10/10

Exceptional

08 Mar 2026

Kevin

Overall a 10/10. Everyone was kind, and the room was amazing. Super close to American Airlines Center so it was perfect for the Stars game too! Will be back!

Self

8/10

Excellent

02 Mar 2026

Joe

They should really consider changing out the shower heads to something more useful. The shower head in my unit was a little bent forward. I’m also a little OCD and hate leaving soap on the walls when I shower. Can’t spray the soap off the walls with an overhead shower. Horrible design if you ask me.

Partner

10/10

Exceptional

28 Feb 2026

Alecia

Excellent staff and gorgeous hotel. The location couldn’t have been better for attending an event at the AA center

Partner

10/10

Exceptional

22 Feb 2026

Marcus

Clean, Quiet, Superb!!

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Rodolfo

Perfect

10/10

Exceptional

17 Feb 2026

Heidy

Amazing !

10/10

Exceptional

16 Feb 2026

Krystina

The room was clean and very comfortable

Leisure Partner

6/10

Pleasant

08 Feb 2026

German

Clean room, healthful and friendly staff. Restaurant menu was really good

Partner

10/10

Exceptional

08 Feb 2026

Tiffany

Very clean room, friendly staff, great location and amazing Spa services.

Leisure Partner

8/10

Excellent

08 Feb 2026

Roderick

The rooms were nice and great customer service

Leisure Family

6/10

Pleasant

03 Feb 2026

Michelle

Very impersonal

6/10

Pleasant

02 Feb 2026

chris

The staff was nice and the room was clean. My room wasn't ready at 415pm when I checked in and that was annoying. I opted to move to a different room because it was unknown how long it was going to take for my room to get clean. They did put a rollaway bed in my new room with no fee, so that was good. Ask questions when you check in, like where are the hotel restaurants, pool, and other services because it doesn't get explained to you at chheck in.

10/10

Exceptional

28 Jan 2026

Ivonne Maria

Facilities!!

Leisure Family

8/10

Excellent

07 Jan 2026

Corey

Location and room cleanliness

Partner

10/10

Exceptional

04 Jan 2026

Jaci

This was one of my favorite hotel stays in Dallas ever. The staff was so polite, walking distance to American Airlines, good food, and incredible views. We will be staying here again

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Lisa

Walkable

Leisure Partner

10/10

Exceptional

28 Dec 2025

Matt

Clean room. Amenities.

Partner

10/10

Exceptional

23 Dec 2025

Julia

The staff was very courteous and kind. They provided a bottle of champagne as we were celebrating our anniversary!!

Leisure Partner

10/10

Exceptional

21 Dec 2025

Jasmine

Every thing was great.

Partner

2/10

Poor

15 Dec 2025

Erick

Everything was terrible for the price and name of the hotel. The valet when I arrived claimed all I had to do was text their number to receive my car. Later when I attempted to do this it didnt work because they didnt put my ticket in their system yet.

The room has a balcony with 0 furniture, how am I going to enjoy the view and outdoor balcony if theres no seating.

The room when you first walk in opens into the restroom with 0 privacy. I dont know if Diddy helped them with the floor layout but its cringe walking into your room to only see the entire restroom. The shower doesnt even have a door, the shower head has literally no pressure.

I went with a party of 2 to eat at their restaurant only to find a piece of their porcelain plate in the food.

I was informed they dont have their iconic bar open anymore. This was a big reason why we stayed here.

The spa was so busy we could not make a reservation for the entire day.

For a $500+ room I expect better quality of services.

Leisure Family

10/10

Exceptional

14 Dec 2025

Brandon

Very nice hotel. The bed, sheets, and pillows were so comfortable. We had a view of the American Airline Center. We attended the Mavs game that night. It was very convenient to simply walk across the street to attend the game.

Partner

10/10

Exceptional

09 Dec 2025

Melanie

Staff and room were awesome!

2/10

Poor

05 Dec 2025

david

Overcharged by $1,100! Room ok, restaurant very very poor service (had to wait an hour from ordering but food had not arrived yet so left)

Partner

10/10

Exceptional

01 Dec 2025

Christina

Very convenient for going to the American Airlines arena. Don’t have to worry about parking.

Leisure Partner

10/10

Exceptional

11 Nov 2025

DAVID

Excellent

10/10

Exceptional

02 Oct 2025

Glen

Great Location

Perfect location and accommodation for anyone wanting to attend an event at the AA center or anything in Victory area.

Partner

6/10

Pleasant

22 Sep 2025

Jeff

The check in was okay, but they changed my room from a balcony room to regular suite room. One room was hot, the other was cool. The sink drain made a popping noise all night long. Not what I was expecting at a hotel of this nature!

Partner

8/10

Excellent

21 Sep 2025

Monika

Disappointing restaurant service

Leisure Self

8/10

Excellent

08 Sep 2025

Alexandria

Very nice hotel and friendly/knowledgable staff the only thing was the ac didn’t kick in until maybe in the middle of the night for whatever reason

Leisure Partner

10/10

Exceptional

11 Aug 2025

stephanie

Location

Leisure Friends

10/10

Exceptional

10 Aug 2025

Rachel

My mom and I stared here in late July because Jin of BTS had a concert at the American Airlines Center. I can't say enough nice things about this hotel - to say we had a terrific stay would be an understatement. We chose the hotel because it was right across the street from the venue, but our stay was made even better by the terrifically helpful and kind staff, the lovely rooms, and the surrounding area of the property. As BTS fans, we were also delighted by how kind and accommodating everyone was to us, and how welcoming they were, so that was a lovely bonus. This was a great place to stay, and we'd gladly come back even without an event to go to. Highly recommend!

Leisure Family

10/10

Exceptional

06 Aug 2025

Alondra

Great staff and great room enjoy my time for my bday and anniversary

10/10

Exceptional

04 Aug 2025

Delia

Loved the close proximity to the American Airline Center, literally just across the street if you are watching a game or concert.

Leisure Friends

10/10

Exceptional

02 Aug 2025

Johnny

Everything was superb and more. Thank you.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Dani

Staff was exceptional

8/10

Excellent

28 Jul 2025

Amanda

Amazing location for American Airlines arena. Nice hotel, pool and one of the restaurants had an unscheduled closing while we were there. Check in staff was super friendly!

10/10

Exceptional

25 Jul 2025

Fatima

The hotel staff/employees were accommodating and friendly.

10/10

Exceptional

24 Jul 2025

Haylee

This was perfect for the concert I attended at the American Airlines Center. Staff was pleasant, had everything organized, and made everything smooth for me. The room was amazing! Definitely somewhere I would stay again.

Leisure Self

10/10

Exceptional

24 Jul 2025

Verified traveler

Great Stay

Stayed here for two nights for BTS’s Jin Concerts in July. Location can’t be beat for convenience as the American Airlines Center is literally across the street with plenty of dining options within walking distance (no need to pay for additional parking or fight traffic). The staff was very friendly and service was great during stay. Everyone we encountered from the bellman, front desk, housekeeping, and room service was consistent. This was our second stay here and we had another great experience here.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Christine

I went to see a concert at American Airlines center. The location was perfect as we could walk right across the street. The street is small and had an intimate feel, not like normal downtown feel. And the parking was right across the street for $30 or you could valet for more. We also enjoyed the 16th floor pool. We did not have a great view from our room since there was just construction but it wasn't that big a deal. Also, be sure you eat before 11pm because everything seems to close down around that time. I will definitely stay there any time I have a concert or sporting event at the AAC.

8/10

Excellent

23 Jul 2025

Maria

.

8/10

Excellent

30 May 2025

Roberto Bobby

Construction across the street woke me up every day

Business_and_leisure Self

10/10

Exceptional

24 May 2025

Amanda

Stayed for a Stars game, and had the best experience. The W was fantastic.

Partner

10/10

Exceptional

21 May 2025

Jennifer

Across the street from the stars game

8/10

Excellent

19 May 2025

Carlos

Great.

Leisure Self

4/10

Poor

14 May 2025

Jeff

For a kind stuido suite at over $600/ night the couch was tirn and the dining room table looked like it had a few too many bachelor parties on it. We asked for a different room, inly to find out we were in the 3rd floor and every car that had loud exhaust wanted it to echo off of every building neaby.

Leisure Partner

4/10

Poor

11 May 2025

Kevin

Not worth the money at all very disappointed

Extremely disappointed as reviews state this is exceptional hotel. Bust and broken furniture on a balcony that was extremely dirty because it over looks massive construction sight not a nice view of downtown. The room has definitely seen better days and showing signs of extreme usefulness mirror rusting and fixture's rusting carpet pulling up in corners. Not at all worth $585 dollars for one night, plus $70 for valet.

Self

10/10

Exceptional

03 May 2025

Oluwaseyi

Beautiful ambience and exceptional customer service

Business_and_leisure Self

10/10

Exceptional

02 May 2025

Mary

Great location, right across from the stadium

2/10

Poor

01 May 2025

Amanda

I booked and prepaid for my stay five weeks in advance and the hotel did not honor the booking. The hotel confirmed my reservation the day prior arriving, regardless of the fact that they had overbooked did not have a room for me when I arrived to check in. The staff was disingenuous about their efforts to find a reasonable alternative, insisting the only possible solution was to switch hotels in the middle of my two night stay and return to the W for the second night. I have already been charged for the stay in the new hotel and have not seen any initiation of a refund for my prepayment (even though the staff promised that would be expedited).

Business Self

10/10

Exceptional

22 Apr 2025

Joe

Nice and clean hotel. Walking distance from sporting event, shopping and restaurants.

Leisure Family

8/10

Excellent

19 Apr 2025

Vernm

I had a suite with a balcony the view was a construction site and was wokeup early Saturday morning by construction noise

Leisure Partner

2/10

Poor

16 Apr 2025

Karolay

I was looking forward for the rooftop pool and amenities but were under renovation

Leisure Self

8/10

Excellent

27 Mar 2025

Courtney

The location was great especially for a hockey game. The rooms were okay. The bathroom is set up differently with the shower and sink open. Also, the open concept shower doesn't make any sense to me. Water was spraying everywhere and it gets chilly. The water pressure, however, was amazing! Also, considering how much the W charges per night, you'd think they could put better toilet paper in the bathrooms and not 1-ply. Our view was also a large construction site right across the street so not a great view but also not the hotel's fault.

Leisure Partner

8/10

Excellent

19 Mar 2025

lindsey

Only had 1 elevator working for the lobby due to construction

Leisure Partner

8/10

Excellent

18 Mar 2025

Penelope G.

Had a good stay. An overcharge on my bill but front desk corrected it.

Leisure Family

10/10

Exceptional

18 Mar 2025

Sandra

All staff that I had interaction were absolutely amazing. The hotel was also conveniently located in the center of everything, making walking to restaurants or other events easy. Will definitely book at this location again.

Leisure

10/10

Exceptional

16 Mar 2025

Jacqueline

The hotel’s location was very convenient. We stay here because of a concert at American Airlines there was no need for us to uber anywhere. Will be staying here again.

Leisure Partner

10/10

Exceptional

16 Feb 2025

isaac

My Stay at the W Hotel was amazing! I’ll definitely come back very soon!

Self

10/10

Exceptional

13 Feb 2025

Kayce

We absolutely loved our time here. It was so fun and convenient for the Stars game. The bartenders were so friendly and the overall atmosphere had such a great vibe. We will definitely be staying here again!

Leisure Partner

10/10

Exceptional

09 Feb 2025

Kristine

Breathe taking from the moment we entered into the hotel and a heart felt staff welcoming with knowledge for any question we had. Highly recommend

Leisure Partner

10/10

Exceptional

09 Feb 2025

Kenneth

Great place to stay

The W was amazing!

Self

10/10

Exceptional

04 Feb 2025

Terrell

Great hotel. Great location

8/10

Excellent

13 Jan 2025

Verified traveler

Didn’t seem as though they use the typical Marriott mattress collection and pillows

10/10

Exceptional

09 Jan 2025

BLANCA

GODD HOTEL

VERY GOOD EXPERIENCE ESPECIALLY IF YOU ARE GOING TO WATCH ANY GAME AT THE AMERICAN AIRLINES ARENA

Friends_and_family Family

8/10

Excellent

17 Dec 2024

Aaron Terrell

Nowhere to park and forced valet. $56 a day for valet parking.

Leisure Self

2/10

Poor

07 Dec 2024

Luis M

Our last night was a nightmare. There was a fire alarm across the street that was non stop since AM and it was so loud it wouldn’t let us sleep. Obviously nobody reported it to the police or the fire department. When we complained this morning at the front desk the guy dismissed it completely and he just limited to say he had just started his shift. Careless and indifferent! I’ll never stay there again!

Business_and_leisure Family_with_children

10/10

Exceptional

19 Nov 2024

Paz

Baño terrible

La regadera del baño es terrible, 15 minutos con el agua abierta esperando que saliera caliente, además es muy poquita el agua que sale.

Friends_and_family Family

6/10

Pleasant

05 Nov 2024

Casey

The hotel was under construction so it was less than a luxurious stay, from a lackluster check-in to the entire stay. It felt like I was in a construction zone. Not my typical W experience and not worth the $$$ I paid.

Partner

6/10

Pleasant

17 Oct 2024

Dustin

Good but not great. Construction affected stay just a bit. Pool area could be maintained better.

Leisure Partner

8/10

Excellent

07 Oct 2024

Susan

The location and accessibility to the American Airlines Center was the biggest factor in my choice of this hotel. The price is way more than I would normally pay but I wanted to be within walking distance of the Usher Concert at the American Airlines Center and be safe walking to and from the concert.
The biggest negative of my stay was the room temperature did not really cool off during the 24-hrs I was there. This made sleeping very difficult. If it would have cooled off more/better, this would have been well worth the money for one night.
The lighting in the bath area was off and the distance to the mirrors over the sink made it difficult to put on makeup but I managed.
The location of this hotel was what made this stay good for one night.

Leisure Friends

2/10

Poor

30 Sep 2024

Ramon

staff pay two nighs for one

10/10

Exceptional

29 Sep 2024

Agustin

Beautiful all around! Easy in, easy out! Awesome staff!

Leisure Partner

8/10

Excellent

08 Sep 2024

Diana

Great choice for our short stay

Chose this hotel because of its location across from AAC. Superb staff, friendly and helpful. Clean rooms and common areas. Valet parking was smooth even with several cars arriving at once.

Friends_and_family Family

10/10

Exceptional

03 Sep 2024

alan

One of the best

Leisure Friends

10/10

Exceptional

25 Aug 2024

Corey

Wonderful!

Leisure Partner

10/10

Exceptional

13 Aug 2024

Kevin

Amazing hotel and super friendly staff

Partner

10/10

Exceptional

12 Aug 2024

RoAnn

Good location and room was very neat and clean. Absolutely loved the pool deck and the view was 10/10

Leisure Friends

10/10

Exceptional

11 Aug 2024

Keith

AMAZING hotel and location. The balcony looked over the plaza of American Airlines Arena. Great vibe and AMAZING pool.

Partner

2/10

Poor

10 Aug 2024

Marisa

Under construction, not informed upon booking. Did not get the room we upgraded and paid for. Hotel didnt do anything to help. Very disappointing returning guest at the W.

10/10

Exceptional

10 Aug 2024

Verified traveler

WAS THE BEST! EXACTLY WHAT I WANTED AND LOOKED FOR. WOULD DEF COME AGAIN!!!

Business

10/10

Exceptional

18 Jul 2024

Pedro

Awesome hotel would stay again anytime

Leisure Partner

10/10

Exceptional

05 Jul 2024

Johnny

I, 100 percent recommend this hotel. Thank you very much for a great experience!

Business_and_leisure Pet

2/10

Poor

17 Jun 2024

Adam

Place was really run down

4/10

Poor

04 Jun 2024

Kain

The hotel and room was nice. We waiting for a bit upon arrival for valet which is understandable as they get busy so no big deal. Hotel was accommodating of an early check in as well. Pool deck was also really nice. Bed was uncomfortable, we left our breakfast selections on the door to be picked (well before the 2am cutoff) up for a 7:30 AM delivery. The cards were never picked up the night before and was still on the door at 7:30 AM when we checked. We then went down to the hotel lobby for coffee which was out. There was no one else around except for two ladies working the front desk talking and seemed bothered to have to refill it so we just left and went to Starbucks instead. We dined at Villa Azur and the food was pretty disappointing for the price. Everything was super salty and tasted premade and came out way too quickly to be made fresh. The lava tiramisu was definitely not made as I actually bit into a piece of the plastic wrapper. I booked this hotel back in April for me and my wife to have a nice weekend away and overall the stay was blah. I have no desire to ever stay here again. I thought the W was a well known high end hotel and honestly have had much better stays in hotels a 1/4 of the price of this one. I also noticed a pending charge on my card from the hotel for the room even after I had already paid for it through Expedia. The Hotel is telling me it can take a week or more to be refunded due to their mistake. To much mismanagement going on here. Do better

Leisure Partner

2/10

Poor

29 May 2024

Karla

Got late because my flight was delayed
They restarted computers 3am couldn’t do check in
Left me and my family in the lobby until 5am
Then they tell me my reservation was canceled
Horrible lobby
Lots and lots of “escorts “ coming and going to the rooms. The personal letting them
In and out.
Horrible experience
Lobby is a corridor
Lots of homeless outside
Never going to stay here again

Leisure Family

2/10

Poor

29 May 2024

Casandra

We booked a room with 2 beds and upon our arrival at 2am were told they “unfortunately gave that room away accidentally.” They gave us a room with one bed for 4 people for 3 days and provide no compensation at all.