Hilton Garden Inn Downtown Dallas

United States , Dallas - TX
Dallas, 1600 Pacific Avenue
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

09 Apr 2026

Adam

Staff super friendly. Entrance and lobby nice. Room was standard, nothing special. AC in room sounded like popcorn popping when running. I noticed that the AC filter was very dirty and the last time it was changed was over a year ago according to the maintenance sheet. I was awaken very early one morning by hotel staff banging on neighbors door and yelling while performing a “wellness” check, this was followed by Dallas PD doing the same thing. You can hear everything, from people in the hallway to the cars/train 13 floors up outside.

Self

10/10

Exceptional

06 Apr 2026

Ashley

From the guest service to the rooms everything 10/10

Partner

10/10

Exceptional

04 Apr 2026

michael

The staff and room was incredible.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Graham

Pros: Room was clean and beds were fine. Staff was friendly. Location to where we needed to be was convenient.

Cons: Hotel garage parking is valet-only (otherwise, you’ve got to find a public garage and hoof it). Signage is oddly minimal (there’s a single sign over one door into the lobby, and that’s it. Otherwise, you can’t even tell you’re in a Hilton Garden Inn until you’re in your room). Also, the WiFi costs money and there’s no complementary breakfast, so the kids were pissed.

The cons more than outweigh the pros. I’ll stay elsewhere next time.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Reginald

good

10/10

Exceptional

30 Mar 2026

Cory

Very Nice and Prestigious Environment

Partner

10/10

Exceptional

29 Mar 2026

Myron

Everything was excellent

Self

6/10

Pleasant

28 Mar 2026

Whitney

Breakfast menu small which is fine but hotel bar and restaurant was under construction and that was a bummer.

Self

8/10

Excellent

25 Mar 2026

Ian

Decent enough hotel and well located for bars and restaurants

Self

10/10

Exceptional

22 Mar 2026

Garry

Very clean and the color coordination are wonderful

10/10

Exceptional

21 Mar 2026

Amanda

I really enjoyed my stay here. The location is great. Thanksgiving Square is across the street. DART is across the street the other way. There were plenty of restaurants, 7 elevens, and things to do and see within walking distance. The room was spacious and clean and the bed was very comfortable. All of the staff were so friendly. I like that the elevator required a key card and that staff were outside of the property at all times. That really gave a sense of security. I would definitely stay there again.

Self

10/10

Exceptional

19 Mar 2026

Amanda

Great location. I was able to walk everywhere I wanted to go. All of the staff members were friendly. The room was nice and spacious. The bed was comfortable. I find a lot of hotels have hard beds and it makes it hard to sleep so I’m glad I had a room with a comfortable bed.

Self

10/10

Exceptional

16 Mar 2026

Desiree

beautiful property, walking distance to so many fun places. only thing that was disappointing was how cold the pool was

Family_with_children

6/10

Pleasant

14 Mar 2026

Samantha

Stains and hairs on sheets, cleaning rags left in the room.

Friends

8/10

Excellent

13 Mar 2026

Desirae

Manger from night shift very unprofessional and rude

8/10

Excellent

10 Mar 2026

Erica

This hotel is in the heart of downtown which makes it easy to walk to restaurants and other cool places.

Business

10/10

Exceptional

08 Mar 2026

Sabrina

Everything as shown in the pictures. Great experience for a short trip

10/10

Exceptional

06 Mar 2026

Jennifer

Restaurant & bar downstairs is phenomenal. Front desk staff fantastic! Will stay here again.

Self

8/10

Excellent

06 Mar 2026

Mary

Self

8/10

Excellent

03 Mar 2026

SELENE

Staff is very friendly, rooms were pretty clean

Partner

8/10

Excellent

26 Feb 2026

carolyn

Location

8/10

Excellent

24 Feb 2026

Nancy

Clean room, nice pool area, great view

Friends

10/10

Exceptional

22 Feb 2026

Yaquelin

Very clean

10/10

Exceptional

18 Feb 2026

Scott

Clean room, easy check-in and out, great customer service.

Partner

10/10

Exceptional

18 Feb 2026

Angel

Yes

8/10

Excellent

16 Feb 2026

Laura Querube

Staff were accommodating and friendly. Rooms were spacious. Nice location.

Leisure Family

10/10

Exceptional

14 Feb 2026

Elisha

View was beautiful, perfect location.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Aikumis

It was an excellent stay. Thank you

10/10

Exceptional

13 Feb 2026

Nicole

Clean room and property. I was able to check in early which was nice. Great location near DART public transit in a very walkable area. Staff was kind and responsive when I asked for more towels to be brought up to my room. Wish the room had a smart TV, but it was an easy solve with a Roku stick.

Leisure Self

10/10

Exceptional

12 Feb 2026

Julie

Room was clean and quiet. Beautiful view

Partner

10/10

Exceptional

11 Feb 2026

Kirstian

Everything was great. The staff was really nice, the restaurant inside has good food, and the place in general was really quiet surprisingly. The parking can be a bit finicky, it would be worth it to use the valet service because parking next door is around the same price a day.

Leisure Family

10/10

Exceptional

02 Feb 2026

Cristina

Room was much larger than I expected. Hotel was overall clean and quiet. Easy to walk around downtown area.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Sarah

Clean room, conveniently located

Business Self

2/10

Poor

13 Jan 2026

seyed

The room was in a dreadful state. It seemed they used some chemicals to clean the carpet, and as a result, we couldn't get a good night's sleep. There was no drinking water available either. The place was old and neglected, with no plans for repairs. If you have kids, you'd want to think twice before staying here.

Business_and_leisure Family

10/10

Exceptional

02 Jan 2026

JaRion

great stay!

8/10

Excellent

29 Dec 2025

Maria

Clean room

Leisure Family

10/10

Exceptional

27 Dec 2025

Juanita

Yes

10/10

Exceptional

25 Dec 2025

Yeshareg

The staff were kind and the facilities were amazing

4/10

Poor

17 Dec 2025

Rachel

Our room was not very clean.

10/10

Exceptional

16 Dec 2025

Roger

This hotel is right in the middle of downtown. It’s perfect for just walking around and going to restaurants. Almost everything is walking distance. Fine dining, shopping, and bar hopping is within minutes. I would definitely stay here again.

Leisure Friends

10/10

Exceptional

15 Dec 2025

Ellie

Check in and checkout process was easy!

10/10

Exceptional

01 Dec 2025

Reggie

Everything was completely in order. The staff was more than courteous and responsive to my requests. A truly solid, enjoyable stay. I will definitely be back.

Leisure Self

10/10

Exceptional

25 Nov 2025

Kristen

Room was huge! Great location and a helpful staff. Very walkable to restaurants, the convention center, and convenience stores. They also have a 24hr self service snack bar which I enjoyed, being a solo female traveler with late night snack cravings. Would stay here again!

Leisure Self

6/10

Pleasant

24 Nov 2025

Daniela

Our stay at this property in downtown was overall okay. The location is definitely a highlight. it’s very convenient and within walking distance to lots of restaurants and the whole AT&T District area, which made getting around super easy.

However, the building itself could use some upkeep. Certain areas looked a bit worn down and somewhat dirty, which took away from the overall experience. With a little more attention to maintenance and cleanliness, this could be a great place to stay.

That said, for the price and location, it was an acceptable stay.

Leisure Family_with_children

6/10

Pleasant

23 Nov 2025

Madelyn

The whole hotel smelled like Marijuana. Bathroom could have been cleaner. There was grime on the bathroom counter when we checked in.

10/10

Exceptional

18 Nov 2025

Clinton

Great Hotel

2/10

Poor

18 Nov 2025

Glen

When I got there my reservation didn't exist even though I booked it a month prior. I ended up getting moved to another hotel after being on the phone with Expedia for hour and half. My worst experience ever.

8/10

Excellent

17 Nov 2025

brenda

Breakfast was great and just what we needed.

quiet hotel except when someone tried to open our door after 11. They went away without incident.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Victoria

Valet was nice and accommodating

10/10

Exceptional

16 Nov 2025

jennifer

Loved my stay here! I was only there one night, but front desk staff was super friendly and helpful, and the location could NOT have been better for my needs (downtown conference.) Hotel was well maintained, my room was great, bed was comfortable. Would totally go back here!

Business

10/10

Exceptional

16 Nov 2025

Jane

The gentlemen at the front desk were outstanding in their assistance throughout my stay.

10/10

Exceptional

09 Nov 2025

Rebecca

Great location, clean spacious rooms, staff were also very friendly and helpful. Would happily stay again.

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Rachelle

They let us check in early. Front desk main guy was great. Food was just ok in the restaurant but the location was amazing for food.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Brittney

Everything was amazing.

Partner

10/10

Exceptional

23 Oct 2025

George

Good stay

6/10

Pleasant

22 Oct 2025

Jennifer

It was a hotel downtown Dallas. Nothing more nothing less. It wasn’t great it wasn’t bad.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Stephanie

Staff was really helpful and the view was great!

Leisure Family

10/10

Exceptional

12 Oct 2025

Geetha

Responsive team

Business Self

10/10

Exceptional

03 Oct 2025

Katina

The room was clean and the staff was helpful. I enjoyed my stay.

Leisure Friends

6/10

Pleasant

02 Oct 2025

Kristin

Very strong

6/10

Pleasant

30 Sep 2025

Kiara

Unfortunately the start to my trip was not the best. After finding parking I called the hotel front desk to check if I was able to check in early. Upon verifying my identity, I offered my first and last name and the only confirmation number I was provided in email. Rather than asking me to come inside the hotel with ID the staff at the front desk, Davi offered me a complete new room ignoring that I had already a reservation. I reiterated that I had a reservation and that I would find parking and come inside myself. Once I got inside, it was then Davi asked for my ID. Once getting checked in, it was time to pay at property. He asked me to pay then told me there was a deposit charge rather than before asking for payment. Staff member was very short and did not make for a great first experience in Dallas. The rooms were okay cleanliness as the bathtub did have a ring of dirt around it inside. As we also had a light out in our bathroom.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Fernando

Front desk staff was amazing all of them from check in hours to late night hours. They’re all cool and laid back

Partner

10/10

Exceptional

20 Sep 2025

Yosmery

Wonderful hotel. Would definitely come back.

2/10

Poor

19 Sep 2025

VENU

AC was making lot of noice , we could not get sleep those 4 nights

8/10

Excellent

17 Sep 2025

Rolando

Good experience overall. At shower time it was somewhat smelly (bad odor from the drainage maybe). Also, you cannot change settings on the AC to stop Auto Mode. Would prefer yo have the option of continuous operation.

Business

6/10

Pleasant

12 Sep 2025

Gustavo

Revisen bien el tema de valer parking a mi me cobraron muchísimo.

Leisure Family

4/10

Poor

08 Sep 2025

JUSTIN

Our bed had bugs.

The staff was ok. The cleanliness of our room was the issue. We found multiple tiny bugs in our bed.

Partner

10/10

Exceptional

06 Sep 2025

Dylan

Good job

10/10

Exceptional

04 Sep 2025

Courtney

Leisure

10/10

Exceptional

02 Sep 2025

Jessica

Enjoyed my stay with the view and the restaurant access

Leisure Self

10/10

Exceptional

02 Sep 2025

Idrise

Nice vibes

10/10

Exceptional

01 Sep 2025

Ladedric

Top tier service !

Business_and_leisure Friends

8/10

Excellent

29 Aug 2025

Randall

Clean room and staff was great. Downside our a/c was not cooling the room so they brought 2 fans because they’re wasn’t any other room available and complimented the night. I would go back

Partner

10/10

Exceptional

25 Aug 2025

michael

Great location. Plenty to do and see within walking distance. Light rail station very close to hotel.

Leisure Friends

8/10

Excellent

24 Aug 2025

Mark

The Elm Street crowd was a bit loud...

Leisure Family

10/10

Exceptional

23 Aug 2025

Fatima

Great stay, room was really clean.

8/10

Excellent

19 Aug 2025

Alexandria

The hotel was beautiful! Everyone was friendly and helpful. I had one issue with my pillows not having pillow cases but that was resolved quickly!

Partner

8/10

Excellent

15 Aug 2025

Rachel

If you don’t valet, the parking is horrendous. But other than that it was a nice stay!

8/10

Excellent

13 Aug 2025

Abraham

Overall 8/10
Price doesn’t match the stay.
Too much for what it was.
I paid 388$ felt like it was worth 280$

The restaurant in the hotel was lovely
The pool was nice and the view was good
In the middle of downtown

Lots of homeless people (as one should expect of booking right in the middle of downtown of a big city)

The valet however was inconvenient,, I own a C7 Corvette Z51 and they wouldn’t valet the car, to “luxurious” for them to risk damaging it -_-
So if u own a higher end car that’s $55,000 or more don’t expect them to service you.
Self Parking cost 20-35 every 24hrs (cheaper than valet ofc) and it’s still a good location,, right next to hotel.

The A/C was weird,, wasn’t cooling during the night, it was staying at a solid 70 degrees
I prefer 60 degrees

Called maintence and they fixed it within 20 mins :)

Stayed acting up tho, it’s like it would start to go down a single degree every hour because we would fall asleep around 11 with it at 70degrres and we would wake up in the middle of the night around 3 freezing with it being at 65 degrees and in the morning around 8am it would be at 60degrees.

Overall a 8/10 stay
I enjoyed my stay and my time in the city but I’ll be choosing a diffrent hotel next time for sure.
This one is too pricy for what it offers.

The staff however are amazing, 10/10 staff there for sure.
Even the valet, they didn’t service me but they were polite and did help me find other parking options.

Leisure Partner

8/10

Excellent

12 Aug 2025

Hashim

Inconvenient for people with private transportation.

10/10

Exceptional

11 Aug 2025

Aimee

Outdoor pool

Great staycation. Pool day, sun is shaded after 4pm, food walking distance, bar in hotel. Great place.

Partner

10/10

Exceptional

03 Aug 2025

Jackie

Jackie Baker

Room was comfortable and clean. Needs access to tv guide besides just the stations but overall stay was quite pleasant and Valet Service was excellent.

Partner

10/10

Exceptional

01 Aug 2025

Lorenzo

It’s great the pool is awesome

Business_and_leisure Self

10/10

Exceptional

28 Jul 2025

Robin

We arrived and were slightly confused by the parking situation lol. There was a public lot but I thought “off the street parking” would be included. It wasn’t, it was a pay by the hr/day lot. However my car was safe and the lot was very clean and well lit. We arrived about 9 pm so it was dark. It was located next to our hotel, literally feet from the car to the hotel.
When we arrived at the front desk they were so helpful.
We went to our room which was spacious and very clean.
I have zero complaints about our stay at the hotel!

Friends_and_family Family

8/10

Excellent

25 Jul 2025

Maria

My family and I only stayed for the night but the staff was friendly and informative. It had nice pool and a clean gym. The only thing we had a bit of an issue with was the parking. The hotel only offered valet parking. There is public parking next to the hotel but we had to pay anytime we needed to drive somewhere.

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

Ian

Staff were pleasant, restaurant was great, pool and gym were nice, room was clean and comfortable for the most part. The AC in the room was very inconsistent and didn’t keep a steady temp. Also, at around 1am I was awoken by the toilet making a strange gurgling noise. When I went in and opened the seat, the entire bowl was filled to the top with soap bubbles - as if laundry detergent had somehow forced its way back up through the drain pipes. It would eventually drain and the toilet would make the gurgling noise. It did this multiple times. I took a picture and video of this because I’ve never seen it before. It wasn’t overflowing so I just shut the bathroom door and went back to sleep.
When checking out, the staff didn’t seem concerned nor were they all that apologetic that there was obviously something wrong with the plumbing and AC.
Overall, the hotel was good but not great. If I ever have a need to return to downtown Dallas, I’ll likely try a different hotel.

Business Self

8/10

Excellent

22 Jul 2025

Zenata

Hotel

The hotel was clean but the only issue is no breakfast and they only offer valet parking

Friends_and_family Friends

4/10

Poor

20 Jul 2025

Sinci

Found a crack pipe in the closet!!!!
Not enough towels, pool was not clean. Terrible quality hand soap in bathroom, room service didn’t come by regularly. Talked to people at the pool who were not even hotel guest.

10/10

Exceptional

20 Jul 2025

Iesha

It was perfect

Leisure Family

10/10

Exceptional

18 Jul 2025

Sarah

Great location. Nice property. The rooftop pool was really nice.

Leisure Self

10/10

Exceptional

17 Jul 2025

Lorayne

This hotel is close to everything. Love it

Leisure

2/10

Poor

14 Jul 2025

Brandy

The first room we were given hadn’t been cleaned at all. The second room we got had a side table with a round marble top which was not secured. The marble top fell on my foot and gashed it open. They comped a fourth of my dining after much back and forth. The manager was so rude and would not answer the simplest questions. I always stay at Hilton and am a rewards member but after this experience I will not go back.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Deshawna

Very clean and safe

Leisure Self

8/10

Excellent

09 Jul 2025

Holly

Super friendly staff

6/10

Pleasant

08 Jul 2025

Bryan

Housekeeping isn’t done very well, we found items from previous stays

Leisure Partner

4/10

Poor

06 Jul 2025

MARGGILYN

Hotel is dirty. They don’t clean our room. We always have to call in for them to clean and change the towels.

Partner

10/10

Exceptional

05 Jul 2025

Landon

Extremely nice and luxurious, staff was friendly

2/10

Poor

02 Jul 2025

Shyam Sunder

Horrible guest service homeless people strolling in

2/10

Poor

24 Jun 2025

Shareefah

The rooms are old, dirty carpet and there was a peanut on the floor under the table when I checked and and it was still there when I checked. The housekeeper never vacuumed or looked under the table. The hotel smelled like a back up toilet. Not sure if that is good for guest and employees lungs. Just need an over haul. I’m so surprised bc Hilton Gardens is usually nice and clean.

Business_and_leisure Family_with_children

10/10

Exceptional

23 Jun 2025

ivory

Very user friendly

Leisure Family