Crowne Plaza Dallas Downtown

United States , Dallas - TX
DALLAS, 1015 Elm St
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100 reviews shown

10/10

Exceptional

22 Apr 2026

Jayy

was a good stay! only things where inconvenient , was that when we booked the hotel online we still needed a $75 security deposit on top of the room charge after we had already got there. and when you park , you don’t pay until after you leave , nor does the staff inform you of paid parking. otherwise a good view and stay

Partner

6/10

Pleasant

21 Apr 2026

Alejandro

Decent facilities. The building clearly needs some work. The TV service only offers \"live TV,\" so there was nothing to watch but commercials. The option to connect my device to watch movies or Netflix said \"Sorry, this option is not working at the moment.\" The room is very small. Overall, it's fine for just spending the night.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Betzabet

The room was super clean it was a really nice place to stay there is stuff to do around the area sad that the roof top pool was close

Family

6/10

Pleasant

20 Apr 2026

Lindsey

I didn’t get to experience the breakfast or the bar. I was under the impression that I would receive free breakfast but I was told it was $18 a person so I decided I wasn’t eating breakfast there. The place was clean the staff was nice. The shower in my room was messed up. The temperature kept getting hotter and hotter as I was in the shower. I would turn it down but it would go back up. Other than that it was a decent stay.

Partner

4/10

Poor

18 Apr 2026

Juan Carlos

don’t recommend

Partner

2/10

Poor

14 Apr 2026

Ruperto

Bad experience I don’t recommend to nobody especially the parking garage no bueno!

10/10

Exceptional

12 Apr 2026

Krystal

All staff were absolutely amazing

2/10

Poor

10 Apr 2026

Scott

I checked in, got my keys, they worked for the elevator but not the room... I use the courtesy phone and the lady said she will send up maintenance... I wait 25 minutes no one comes... I call back and this time the lady says the keys need to be recoded... I tell her no lights are coming on at all so the battery is probably out... She says nope come back down... When I get there there's 10 people in front of me so I wait... I finally get the new keys, go to the room and they still don't work... I call back and this time she says hey I have another room available now would you like that??? I says yes and finally after one hour I can finally relax... I open the window to let in some light and the window is being held together with packing tape!!! Later I calll the front desk to ask about parking for my son that I net in Dallas... She tells ne it's 20 per day for here or holiday inn across the street, BUT there is houly parking... I ask how much is that and she says she doesn't know because she doesn't park here!!!!! Next, I get back and want to put some food in the microwave... Only problem there ISN'T ONE!!!!! But breakfast buffet is 20 bucks... They want to rip you off however they can!!! THIS IS THE FREAKING WORST IHG HOTEL I HAVE EVER STAYED IN!!! ABSOLUTELY PATHETIC!!!! AND WITH ALL THE PROBLEMS AND NO ONE OFFERED ME ANY POINTS FOr MY TROUBLES!!!!

Self

10/10

Exceptional

10 Apr 2026

Maria

We stayed here due its close proximity to the passport office. The bed and pillows were so comfortable; and we appreciated the noon time check out. Overall, a pleasant stay.

2/10

Poor

08 Apr 2026

James

Rooms weren’t ready and the key to get in didn’t work.

Partner

8/10

Excellent

07 Apr 2026

Emily

The hotel was great. My only complaint was, upon check-in, they hit me with a refundable $75/night deposit. I was on a tight budget, so adding $150 I wasn’t prepared for wasn’t great. I feel like that should be more prominent when you book.

2/10

Poor

06 Apr 2026

Rida

Horrible stay avoid at all costs

Family_with_children

2/10

Poor

06 Apr 2026

Channey

Found a bug in the restroom. Had bed bugs woke up with bites and itched all day.

Partner

2/10

Poor

05 Apr 2026

Victor

Booked with Hotel.scam. Refused to change date with week advance. Kept my money

6/10

Pleasant

05 Apr 2026

Felix

Clean room great staff, just the concern of people trying to get into my room from a side door, Fido not feel safe.

Partner

10/10

Exceptional

03 Apr 2026

John

Great Place

Self

10/10

Exceptional

01 Apr 2026

Renee

We only did the breakfast once during our stay. It was decent but the price is bit high for what they offer.

Family

4/10

Poor

29 Mar 2026

Shauri

Water dripping from my ceilings. Trash in the elevators. Elevator waiting space smelled terrible for a better choice of words. Keys cards kept messing up. It was supposed to be a birthday event weekend but we didn’t want to mess up the stay any more. We just touched it out due to location

Friends

10/10

Exceptional

28 Mar 2026

Madeline

The only bad part of our stay was we didn’t get our room serviced for my entire stay

Family

4/10

Poor

28 Mar 2026

Dan

Hi There,
I am a member of IHG, but I never had a terrible experience like this one such as :
1. The coffee machine was not working and I informed both the reception and teh cleaning staff about it. Nothing happened. Moreover, on the 3rd day in the morning, I took the machine down at the reception , with the the kind request to replace it with a working one. In the evening coming back, I asked for it and I was given an working one as receptionist told me. It proven that it was not working as well and I suppose that was the same I left in the morning.
2. During my stay the towels we changed one time in 6 days.
3. The room was not vacuumed at all for 6 days.
Basically this is it. For the rest the reception staff was very friendly and helpful.

Friends

6/10

Pleasant

28 Mar 2026

Bethanie

The breakfast was in its buffet warmers. It’s was okay. This hotel does charge an extra fee for breakfast. It wasn’t anything extravagant. Just a regular hotel breakfast.
Our room was hot even with the thermostat at 67°
They didn’t have shower soaps either, they did but our wasn’t restocked, I brought my own but I was gunna use them as just in case.

Friends_and_family Friends

2/10

Poor

28 Mar 2026

Ciera

Be prepared to pay 75 per night deposit and 20 a day parking!

8/10

Excellent

25 Mar 2026

Rebecca

Internet was great. Friendly staff. The restaurant hostess was mostly vacant

Partner

10/10

Exceptional

25 Mar 2026

Kelly

The room was clean and the bed was comfortable

10/10

Exceptional

24 Mar 2026

Shundra

Good to

6/10

Pleasant

24 Mar 2026

Nikki

Only one garbage in room. Room was extremely hot even at 60 degrees. Pool wasn’t open and that wasn’t stated anywhere at the website. Had to switch rooms once for lack of door locking

2/10

Poor

24 Mar 2026

eric

It did not ! Hard to do buisness when next door was parting till 4:30 am

4/10

Poor

23 Mar 2026

James

We stayed two nights 1.) first night we asked for extra towels they never got delivered. 2.) we got to our room and the key didn’t work because the guy that issued our key cards only set us up for one night!!! 3.) We requested extra creamer for Coffee also did not arrive!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Julia

Great location, no complaints, comfortable bed.

Self

2/10

Poor

22 Mar 2026

Corey

Hotels.com stated room came with balcony but when i arrived front desk said that hotels.com advertised incorretly. No balcony room showed was booked by reference number. Hotel staff was rude when helping me about issue.

8/10

Excellent

21 Mar 2026

Andrew

Yes

Self

6/10

Pleasant

21 Mar 2026

Ivelisse

Front Desk extremely helpful and courteous.
Housekeeping didn’t replenish towels during our stay.
Visitors should have a designated parking space when being a guest staying at the hotel.

Family_with_children

4/10

Poor

19 Mar 2026

Bradley

Wanted to check in early so I called a month in advance and was told to call back the day before the booking, I called the day before the booking and was put onto hold for 20 minutes and then somebody hanged on me twice in a row, decided to call IHG to figure out what is happening and the hotel hanged up on them, got to the hotel super early and saw people check in early then coming back to say the room was dirty and wasn’t cleaned, I also saw one of the receptionist put people calling on hold just to talk to his co workers and friends, the elevator is loud so if your room is next to the elevator good luck sleeping, last thing during near midnight they just let some random guy sleep on the couches in the lobby and food split all over the floor while staff did nothing

Friends

8/10

Excellent

17 Mar 2026

Patrice

Ok. I like the balcony

8/10

Excellent

17 Mar 2026

Courtney

The balcony view was nice

6/10

Pleasant

17 Mar 2026

Cynthia

I recently stayed at this hotel in Dallas and overall had a good experience, but there was one issue that I feel should be addressed.

I specifically booked and paid for a room with a balcony, but when I checked in, the room I was given did not have one. I called the front desk to ask about the discrepancy and was placed on hold for about 20 minutes without ever speaking to anyone. Unfortunately, I had to leave for a concert, so I wasn’t able to follow up further at that time, and I never received any response from the hotel afterward.

Aside from that situation, the hotel itself was very nice. The location was great, and everything else about the stay met my expectations. I just wish the issue with the room type had been handled more attentively.

I would consider staying here again, but I hope they improve communication and ensure guests receive the room they actually book.

Family

2/10

Poor

17 Mar 2026

Braydan

The floors in the hotel were soaked,

6/10

Pleasant

14 Mar 2026

Nathan

Fine place to stay a few nights, but felt outdated and just okay.

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

Michael

WiFi was fine, view was nice, staff is friendly

Partner

10/10

Exceptional

12 Mar 2026

Carolyn

The lobby and halls were clean and wonderfully decorated. The little store only had food no toiletries. Our room was a little dated (chipped mirror and shower tiles, missing ceiling tile) but had a great view, awesome closet, and we loved the shower. A nearly wonderful hotel experience. We were both very happy with our stay.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

jack

Nice and clean hotel. I enjoyed the bar and restaurant they had down by the lobby. The location of the hotel is a little sketchy but nothing too alarming. I love that the building is downtown. All the restaurants and bars were within walking distance.

Self

2/10

Poor

12 Mar 2026

Alycha

Room was not clean the elevators didn’t work I got stuck a few times. Rooms need to be upgraded

Family_with_children

10/10

Exceptional

09 Mar 2026

Ancy

Excellent stay

2/10

Poor

07 Mar 2026

Howard

I checked in they gave me the wrong room. I had to pay for valet twice.

4/10

Poor

06 Mar 2026

Rayann

We got to our room and the heater was on 80. It was 84 outside. Changed setting to cool and went to game. Bed was nice and room was clean. It was leaving that made the trip awful! There was a long line to leave and a grey man in booth. We couldn’t figure out was going on. When it was our turn the ticket would not scan. My daughter was able to get security on the line and she tired to explain to security that she did move ticket around and someone had already tried to help her. Then lady got darn right rude and and told my daughter you need to backup and go to lobby. Meanwhile im on phone to get lobby. Lady was trying to give me number, but i explained the line kept breaking up and she copped attitude so i hung up. I wont even grace you with her words. I then went to every car to ask them to back up so we could move car. Two moved, but not truck behind us. He tried his ticket and it worked! Guess what ours is not want to switch? He moved his truck. We back up he paid was gone. I watch another car go then one got stuck. My daughter came back so upset because lobby girl said there was nothing she could do use your ticket. I told daughter im calling 911 that we are being held hostage in the Crown Plaza hotel. She said wait jumped out to tell lady two cars ahead of us not to talk to security bcz lobby will not help. Gentleman came ip and she left. Next car paid and when it was turn the machine had a price told my daughter to stick card in so we can get out. 30 minutes to leave.

Family

10/10

Exceptional

04 Mar 2026

Shannon L

The property was great; the AC worked very slowly. Would definitely stay here again!!

Partner

10/10

Exceptional

02 Mar 2026

Sean

Hotel was very well decorated for the price of the rooms. Room was very clean. One issue with a/c not working but management was quick to move me to another room. Seemed other guests had same issues in other rooms. Both rooms had great views of downtown Dallas. The breakfast buffet was excellent. Large variety of foods and drinks available. Despite being next to Dart rail the hotel and rooms were very quiet. A definite choice for my next visit.

Partner

8/10

Excellent

02 Mar 2026

Wendy

Excellent location, good parking, bar and restaurant were good.

Family

10/10

Exceptional

01 Mar 2026

Joshua

Excellent

2/10

Poor

01 Mar 2026

gage

All of the above

Partner

6/10

Pleasant

01 Mar 2026

Sydney

Clean room but ac did not work well.

Partner

6/10

Pleasant

28 Feb 2026

Keely

The air conditioning was terrible. It stayed over 80 degrees overnight.

Friends

4/10

Poor

28 Feb 2026

Jennifer

Staff was kind. Room was old but clean. 2 stars because air conditioning stopped working late at night and it became uncomfortably warm in our room

Partner

2/10

Poor

26 Feb 2026

Hunter

Staff was extremely rude and unhelpful. They don’t provide water for guests. We had to purchase. Insane holding fee ,$75 a night. Only good thing was the happy hour and the bartender was very kind.

8/10

Excellent

25 Feb 2026

James

I had a premium king, decent room. None of the cleanliness issues I've seen on these reviews. The staff is excellent, parking is easy.
The AC doesn't really work though. It never went below 72, regardless of where I set it.
Aside from the AC, it's a win for the price for sure.

Self

2/10

Poor

17 Feb 2026

Kareem A

Mold in the bathroom ceiling ac filter need to be cleaned homeless people enter in the lobby area too many homeless people hanging around the hotel I feel very uncomfortable and there is no security only valet parking assistance

Partner

10/10

Exceptional

16 Feb 2026

Wykeena

Very nice view from my room, clean and reasonable for the price. I like it and the location

4/10

Poor

15 Feb 2026

Shira

Room felt neglected, sink and shower tub didnt drain properly, tissuebox was empty upon arrival, elevators creaked and groaned and felt a bit scary to use, breakfast was overpriced and very very basic. Staff was friendly, helpful and nice. That was the best part of the stay. I would NOT stay here again or recommend this hotel.

Business_and_leisure Self

8/10

Excellent

14 Feb 2026

Derrick

Room was nice, staff was fine, great location, thought the parking situation isnt great and the elevators absolutely suck.

Leisure Partner

2/10

Poor

14 Feb 2026

Lori

The first room they put us in, the air conditioning was extremely loud. There was no way we could’ve slept with it on. It was also blowing hot air. So they moved us to a different room. The air conditioning in that room did not cool below 75. So, they had to come fix it the next day.
There was a as nasty stain on the bath mat they gave us. Additionally, there was a bag of trash left on our balcony. We were 14 floors up. No idea how it could’ve gotten there…
Lastly, when we were having a drink at the hotel bar, a couple of escorts showed up to meet their client who was staying at the hotel.

2/10

Poor

14 Feb 2026

Mark

Horrible experience, old dumpy hotel with extremely rude unprofessional staff. Old run down hotel that is advertised and marketed as upscale.

Business_and_leisure Self

4/10

Poor

13 Feb 2026

Kate

The hotel is very old. We had a room near the elevator and we heard it all night long. It sounded like we were next to a railroad. I went the bathroom in the middle of the night and a roach greeted me. They did move us to a better room but the toilet ran and the shower had zero pressure. Terri at the front desk wasn’t very hospitable at all. I will definitely be coming back to Dallas but I won’t stay there for sure.

6/10

Pleasant

11 Feb 2026

Noah

The room itself was average, my biggest gripe was how long it took for hot water to run (15 minutes) and the tub wouldn’t drain fast enough so water was at my ankles in the shower. Other than that it was fine.

Self

6/10

Pleasant

10 Feb 2026

Constance

Average

Leisure Partner

2/10

Poor

09 Feb 2026

Kenneth

Room 1706 and 1704 From one room to another the ac units wasn’t working properly also hair and eyelashes were all over the shower wall in room 1706. One of the reasons we moved to 1704. Ruin a perfect night 😒

Partner

2/10

Poor

09 Feb 2026

Victoria

The shower drain was clogged with hair. The thermostat did not work, which made it very uncomfortable to sleep. Room phone was not connected to the wall for service.

Leisure Friends

6/10

Pleasant

09 Feb 2026

Cait

AC unit took 12 hours to cool the room from 75 to 70 degrees.

6/10

Pleasant

06 Feb 2026

melissa

Our ac in our did not work at all even after asking them to fix it. Our room was 78• on a night that was 45• and under we had to open the balcony door to get an circulation in the room.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Tyranjula

Yes

Leisure Family

2/10

Poor

06 Feb 2026

Douglas

The room, hallway, and staff were all terrible. As we were checking in, the staff was talking about going to the liquor store while checking us in. We got off the elevator and there were crumbs, dust, dirt, and believe it or not, screws, in the hallways. We get to our room a the thermostat is set to 61 but it was 74 in the room. There was dust on the filter and on the vent. There was lint in the sink, glue dots in the wall and window, hair on the wall and bed, dust and dirt in the floor, the drain for the tub broke out and laying in the middle of the tub, stains in the toilet, smudges on the mirrors. I have never felt more disgusted in my life. When trying to go to the front desk, the elevator button to go down wouldn’t work. So we had to hit the up button and ride it up. We did so with an employee who was on the elevator already. We stopped on a different floor than ours. That floor also had dirt and crumbs everywhere. The employee stopped and looked at it and I said it’s like that on every floor. He just said wow really, and kept walking away. I will never, ever stay at another Crowne Plaza. Especially in Dallas. By far the worst hotel I have ever stayed in. And apparently I can’t even get a full refund… hotels.com has been unable to make contact with the Crowne Plaza to discuss it with them.

Partner

6/10

Pleasant

05 Feb 2026

Liu

Room was old and shower drains slowly. Staff refused to provide any utensils.

4/10

Poor

04 Feb 2026

Lacey

The room we reserved was not available, ended up sleeping in separate beds. It was super disappointing after a long travel day. Location didn’t feel as safe as expected when walking to the closest corner store. Staff weren’t very friendly or interested in assisting us anyway

Business_and_leisure Partner

10/10

Exceptional

04 Feb 2026

Carla

Convenient location

2/10

Poor

04 Feb 2026

Deanna

Rude staff! And long wait times. I will never stay here again!

Leisure Self

2/10

Poor

03 Feb 2026

Justin

Terrible they regretted to inform us the A/C went out in entire hotel and the rooms temps were 80 degrees finally moved to a room where my wife and I could open a balcony door just to get some cool air. Requested a refund in full. If I hadn’t drove all night and day I would’ve packed up

6/10

Pleasant

03 Feb 2026

Aaron

Everything just felt mediocre, slow elevators, yellow water in the tub the would not stop dripping, parking is horrible for larger trucks.

Friends_and_family Family

4/10

Poor

02 Feb 2026

Shannon

The staff was very courteous and polite they were actually wonderful. I found the chagres to be excessive. I was also told expedia canceled my reservation so I had to pay the hotel directly. I was also surprised that my room was so small and that was not the worse part, for a premium room, my room was It very small and the toilet leaked ridiculously from the back. I found the room to be very small and my breakfast was not included as advertised. I actually checked out a day early.

Leisure Family

4/10

Poor

02 Feb 2026

chase

Half the lights in the bedroom didn't work, a/c didn't work. Elevators broke down twice, and they don't have stairs you can take. They only have stairs with fire alarms. Staff were rude. Continental breakfast and dinner were 35 dollars a plate. Also in a very poor part of town. Will never stay again.

Leisure Friends

4/10

Poor

02 Feb 2026

Crystal Gutierrez

Check in was terrible. Made you feel very un welcome and as they were bothered by me showing up to my reservation. The building itself is older so everything thing is extremely loud and echos

4/10

Poor

02 Feb 2026

Ryley

a/c barely worked and was miserable all night

8/10

Excellent

02 Feb 2026

Valerie

Clean room

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Shannon

The room was okay. The window was super dirty on the inside and not really a good view. The ice machine was broken on the 16 floor but elevators take a long time so just drank my soda warm. But it got the job done of giving me somewhere to lay my head in a clean bed.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Antonio

Everything was great no complaints

Leisure Self

2/10

Poor

01 Feb 2026

Darren

The AC in our room didn’t work, they tried twice to fix it and then just told us it was broke. They said they didn’t have a place to move us. They did offer a complimentary breakfast but we had already paid for that with our reservations. So we spent two nights in an 80 degree room with a fan. Made for a less than idea birthday get away.

Leisure Family

10/10

Exceptional

27 Jan 2026

Aseza

The stuff at the reception were not nice , team during the day . Got annoyed asking questions. Tall guy with curly hair.

Business_and_leisure Self

10/10

Exceptional

26 Jan 2026

Christine

What a great service at the Crowne Plaza!!! Room was tidy and clean and very comfortable!! Huge shout out to Kylie the valet who went over and above with his hospitality. Being from New Zealand, they made my stay very pleasant..AAA+++

Leisure

8/10

Excellent

26 Jan 2026

Bonnie

Clean room and comfy bed

4/10

Poor

25 Jan 2026

Jackques

This hotel is surprisingly clean, for being so old, and clearly beaten up. I’ve never actually seen toilets with chunks taken out of the seats. How does that even happen? Outside, don’t go out alone at night. Between the aggressive \"unhomed population\", vendors of the oldest profession, the alternative pharmaceutical sellers, and the persons that stalk you as lion and prey, it’s just not worth it. (terminologies edited for Exp standards)

Business Self

10/10

Exceptional

24 Jan 2026

Krystal

great stay

Business_and_leisure Self

4/10

Poor

24 Jan 2026

Erin

Vey slow check in procedure, Walls are very thin and i heard loud \"activity \" from the next room. Someone knocked on my door at midnight and then tried to open it.

Business

10/10

Exceptional

23 Jan 2026

Dana

Beds were very comfortable

Business

8/10

Excellent

22 Jan 2026

Rob

Hotel was close to everything we needed. The room was very clean. Good on-site parking

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Octavio

Clean rooms. Convenient location. Staff was friendly at front desk

10/10

Exceptional

21 Jan 2026

Christopher

Terri at check in was great!!!

10/10

Exceptional

20 Jan 2026

Shanika

The staff were so welcoming. The room view had a view of the city(chef’s kiss) I almost over slept on my birthday because the bed feels like a Cloud! The ambiance of this hotel is by far one of the best I have seen! Don’t forget to try the Sriracha wings…my fav

8/10

Excellent

19 Jan 2026

Tamika

Clean bathroom and room

Leisure

6/10

Pleasant

19 Jan 2026

Kevin

Heat didn't work in the room.

Leisure Family

6/10

Pleasant

19 Jan 2026

olen

There was quite a bit of criminal activity inside and outside the hotel, including outside the room on the 17th floor.

2/10

Poor

19 Jan 2026

Shalunda

First off my room was not available that I booked and got two double beds and had to go downstairs and let them know I didn’t like it . Second room was too hot and toilet ran all night and bathroom too small and the phone to call the front desk didn’t work . Third room with the corner view was not the corner view I chose when booking my hotel plus the room was very cold when they switched room and when I put the heat on at 10am and came back at 8:30pm it was still freezing cold and called downstairs to let the front desk know 30 minutes passed No one showed up , went down to the front desk vey upset and told them again and they said they would send a Engineer and 30 minutes went by again and I had to call the front desk again telling them I’m freezing up here and he said haven’t no one came and I said No and he said he would call him. 10 minutes later the Engineer arrived and said it was even freezing in here and he went inside the big vent and did something and the heat started working .

Partner

4/10

Poor

18 Jan 2026

Michael

Elevators were not working all the time and if two of the four were they were so many people packed in like sardines. Coffee maker didn’t work. Asked FD for another one and was told they didn’t have access to them. The next morning I thought someone would be kind to bring one up or even have coffee sent to the room. Staff really didn’t care.

Leisure Self