Crowne Plaza Dallas Downtown

United States , Dallas - TX
DALLAS, 1015 Elm St
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100 reviews shown

8/10

Excellent

29 Jun 2026

Maribel

I attended the Shakira concert on June 23, 2026 & picked this hotel because of how close it was to the American Airlines so we could walk back & forth to & from concert. Hotel was great, nice room BUT we left the hotel at 7:30pm to walk to American Airlines and there were soooo many homeless people around the area as well as cop cars and we felt very unsafe until we got closer to the American Airlines. Needless to say after the concert we got a taxi to take us back to the hotel.

Partner

10/10

Exceptional

28 Jun 2026

Nancy

The breakfast was hands down the best part on this stay. Everything was amazing the hotel, the staff, and the location. Will definitely be staying there again

Partner

8/10

Excellent

23 Jun 2026

lorena

I wish they would have posted that the pool was closed

Friends

4/10

Poor

22 Jun 2026

Mardel

The room was decent. The hotel elevators were the worst. I thought they were all on the verge of collapse. The parking lot was dusty.

I wouldn’t stay at crown again unless they do an overhaul of the property.

Self

4/10

Poor

22 Jun 2026

Alexis

Way too over priced. The chair on our balcony was broken since we arrived and never replaced, despite requesting the switch. House keeping came everyday (which was great) but the hotel must have run out of towels because they never were able to replace the amount removed from the room so I kept having to request more, which usually was not available. The whole floor (12th floor) hallway smelled damp and moldy. I was significantly disappointed.

Partner

10/10

Exceptional

19 Jun 2026

Elizabeth

The front desk

10/10

Exceptional

18 Jun 2026

Diana

Including breakfast for a small fee was great

Friends

10/10

Exceptional

12 Jun 2026

Jordan

Great

10/10

Exceptional

08 Jun 2026

Evan

Overall great atmosphere

2/10

Poor

06 Jun 2026

Sky

smells old

6/10

Pleasant

02 Jun 2026

Erik

Good

Partner

8/10

Excellent

30 May 2026

Collin

Property clean & updated for an older downtown property. Don't let the exterior fool you. This is a nice hotel. Bad things were: 1] phone in room [#1406] DID NOT work 2] old water bottle found stuffed behind the wall chair along with a trash can that had no liner bag & was hidden 3] there is NO A/C per se, just high/low fan. The 'a/c' RATTLED ALL NIGHT LONG where I had to finally turn the damn thing off so I could get some sleep! 4] parking just increased to $24, but I was charged $28! OUTRAGEOUS to pay that for ONE NIGHT! SMH. Even w/all the above, the hotel is very nice over all. Just do better on the above. Thanks

10/10

Exceptional

30 May 2026

Kelley

Desk staff very helpful and polite, just know that the check in is as stated 3pm.

Friends_and_family Family

8/10

Excellent

29 May 2026

Emily

Enjoyed our time there

6/10

Pleasant

28 May 2026

Haley

Everything was great, cozy room, we got one with a balcony and the city view was nice. The breakfast was really good too. The only issue we had was when we came to check into the hotel at about 3:50 pm (check-in is at 3pm) our room was not ready so we couldn’t check in and had to wait another 45 minutes to be able to so. The woman at the desk was doing everything she could to get it done as soon as possible but there was no compensation for our wait and the manager sitting in the lobby didn’t seem to care even as we overheard another employee speaking to them about better delegating which rooms get cleaned first. We also noticed we weren’t the only ones having to wait. So it definitely wasn’t the best first impression.

Partner

2/10

Poor

25 May 2026

Tavis

I woke up at 7:00 AM to a dog barking nonstop. I tried to be patient and allow time for the situation to be handled, but after an hour of continuous barking, I contacted the front desk to report the issue, especially since this is a no-pets hotel. After waiting without resolution, I called again around 8:30 AM. At that point, staff finally came upstairs and addressed the situation

Self

10/10

Exceptional

22 May 2026

Kasey

The lady at the front desk was extremely polite and very difficult situations that I watch throughout the weekend

4/10

Poor

21 May 2026

Joshua

I booked a 1 king bed preimium room. And the when I arrived . They put me in a 2 bed queen size. And the balcony door was broke

Partner

4/10

Poor

21 May 2026

Alyssa

The staff did an amazing job keeping their spirits up, despite the chaos. We got a discount, so it was ok, but the hotel lacks maintenance and it’s a race track outside of it.

Partner

6/10

Pleasant

20 May 2026

Nyree

Restroom was mid, not nice enough to be in the Crown Plaza. Should try and do some upgrades in there.
Room was spacious, the balcony was nice, door would not lock after 8 slams it finally did.
The staff were nice & helpful.

Friends

6/10

Pleasant

20 May 2026

Jose

The property was continently located downtown near many attractions which were walkable. The property itself was showing a need for cleaning, maintenance, and updating. The stay was an adequate value but the expectation of quality should be restrained.

Family

2/10

Poor

19 May 2026

Darren

The check in is horrible here at this hotel. They are always u restarted and don’t have the csr skills to help navigate the wait. They allow long lines to form and not even comp anyone anything. I waited in the lobby over an hour to check in due to a discrepancy they had and they allowed me and others to wait to the side forever and not do anything to rectify the situation. Very unprofessional and quite ghetto in fact. No help whatsoever! Just done with this hotel all together!

Partner

6/10

Pleasant

19 May 2026

simon

The Hotel was very noisy, both outside and in (especially on Friday and the weekend. Balcony is a little scruffy. Room is clean and comfortable. Pool looked, okay, no oasis, but, it is a pool!. Didn’t try anything else. Reception staff friendly & helpful.

Business

10/10

Exceptional

17 May 2026

Fateh

Great staff , great location , beds and more

Self

8/10

Excellent

17 May 2026

jerry

The staff was great from the cleaning staff to the checkin/out employees.The hotel is in good shape and was a good price to stay.You need to put microwaves in the rooms.

Family_with_children

8/10

Excellent

17 May 2026

Najmah

Our room was clean, the staff was very friendly, and breakfast was free with our room. So good stay overall. I would just say they need to update some things.

Partner

4/10

Poor

17 May 2026

Jasmine

Lunch wasn’t open or available as stated. The elevators broke and everyone in the hotel was stuck on every floor. Then they only got 2 elevators working and it took over an hour to get down. The “fire” stairs don’t even go down to the lobby. Not to mention the parking garage that they make you pay for, gets blocked off by the club next door and you can’t even get in to park. No offer for compensation or discount or anything. Hotel looks cool in the lobby but everything else is completely outdated and broken or doesn’t open as says.

Partner

8/10

Excellent

17 May 2026

Randall

Self

2/10

Poor

16 May 2026

orlando

Did not have the room we had selected. Had cockroaches in the room. Pool was not open.

Partner

10/10

Exceptional

12 May 2026

Wallace

I enjoyed my stay. Staff was great. Room was clean. Perfect size and perfect view

Self

8/10

Excellent

12 May 2026

Jennifer

I hate the pool was out of commission

Self

2/10

Poor

11 May 2026

Ashley

Our stay at the Crowne Plaza Downtown Dallas was incredibly disappointing, especially because this was meant to be a surprise Mother’s Day trip. What should have been a thoughtful, relaxing experience instead came with obstacles at nearly every turn.

We paid extra for a city view room, only to be told upon arrival they had sold out of them. We were assured the difference in cost for a standard room would be discounted from our final bill, so we accepted the inconvenience in good faith.

At check-in, there was also a nightclub inside the building playing loud, inappropriate music that didn’t suit the relaxing hotel atmosphere you want. We were told it was “not owned by the hotel” despite clearly affecting hotel guests.

At checkout, we were then told because we booked through a third party, the promised discount would not be honored. Staff offered to comp parking, except parking had already been prepaid, making the gesture meaningless. They then suggested maybe breakfast could be compensated, despite that also already being paid for.

On our way out, we passed a dead roach in the stairwell, which only added to concerns about upkeep. Then, after prepaying for parking, we were stopped and told we had to pay again to leave the garage until someone was finally called to resolve it.

Mistakes happen. What stood out most was the lack of courtesy, accountability, and follow-through. For a trip meant to celebrate Mother’s Day, this experience was frustrating and deeply disappointing.

Partner

10/10

Exceptional

11 May 2026

Darren

The room was fitted for a kind and they were very meticulous with they staged the room for cleanliness.

Self

6/10

Pleasant

10 May 2026

Melissa

Room seemed a little outdated and AC did not work only the fan stayed on which had the room hot other than that it was quiet and the staff front desk was very nice and helpful

Partner

10/10

Exceptional

10 May 2026

Jamez

Loved would definitely stay again !!

2/10

Poor

10 May 2026

Lidia

The breakfast was horrible coffee tasted like it’s been sitting for days and food was so bad totally not worth the $18 a piece .

Partner

2/10

Poor

10 May 2026

Dana

The room was okay at first but had a Smokey smell. The toilet over flowed and feces came up out of the toilet. This happened twice. When the front desk was called to report the issue the woman on the other end was very rude and acted like it wasn’t her problem. The second call she put me on hold so she thought and started to talk disrespectful about the situation and her being tired of us calling. When maintenance arrived he only plunged the toilet and tried to refuse to clean up the bathroom and take the soiled towels. At 2am we asked to be moved and were told no. Waited and called back again and finally the manager came up to give us new room keys and a different room. This room wasn’t any better but we made it through.

Family

6/10

Pleasant

10 May 2026

Orin

It was a great breakfast

Family_with_children

2/10

Poor

10 May 2026

Emily Jane

Room wasn’t clean and had to change to another one after check in. Really disappointing

Self

6/10

Pleasant

10 May 2026

John

The wait to checkin was over an hour. The staff working the desk were great but overwhelmed. I saw a manager go in and out and should have stepped to hope move the line along. At night, I was picking up my parking pass from earlier, which I already paid for parking. The lady at midnight said I have to charge your card. I told her it was already on my bill but she was very rude and took 15 minutes to handle payment and card. The next morning when I go my receipt I was double charged for parking. The lady who checked me in a 4pm was great and the breakfast people were great. I also like the
Room

Friends_and_family Friends

4/10

Poor

09 May 2026

Alfonso

Lobby smells damp. Elevators look and sound old, the washrooms in desperate need of upgrades, dirty windows, dirty air vents, and carpeting that I refused to step on barefoot. Can’t see staying there again

Self

4/10

Poor

07 May 2026

Emelie

Good breakfast. Long check in line

Partner

6/10

Pleasant

07 May 2026

Jonathan

Old decor , wall paper peeling , aircon noisy , not even a bottle of water in the room Took my towels day 2 and never replaced them

Business

8/10

Excellent

03 May 2026

Leslie

Staff was very nice, room was clean and nice. The only issue is parking if you have a full size truck it will not fit in parking garage and you have to park in public parking 2 blocks away

Family

10/10

Exceptional

01 May 2026

Alma

Great staff, clean rooms, great views, very clean hotel. All staff nice and especially the waitress, I dint catch his name all i remember he said he was from Argentina. He was so kind, he had very amazing service skills. Thank you

8/10

Excellent

01 May 2026

Amber

Stay was great!

Self

4/10

Poor

30 Apr 2026

Ethan

The air conditioning in our room did not work well. It never once got cold in there. The staff was rude. And they charged more than what hotels.com said it would be.

4/10

Poor

29 Apr 2026

Joe

The hotel is not in a good area. Lots of homeless in area. We checked in, dropped off our luggage in the room and the room had an unpleasant smell. We turned on the air conditioning and set it at 68 degrees hoping the smell would dissipate. We went to eat and then went to the Stars game. About six hours later we returned to our room and it still smelled. The air conditioner was not working and the room was warm and muggy. Would not recommend this hotel.

Family

10/10

Exceptional

29 Apr 2026

Jake

Front desk staff helped with walkable amenities

6/10

Pleasant

27 Apr 2026

Bryan

Staff takes forever. Parking is not included, hire is somewhat clean

10/10

Exceptional

26 Apr 2026

Abel

Very nice room layout and it was spacious

Friends

2/10

Poor

26 Apr 2026

Christina

The room was not ready so had to wait about 40 min for the room. We arrived an hour after check in. The elevator was not working so had to wait 30 min to be able to get to our room. Someone was stuck in one of the 4 elevators. The ac was not working in the room they repaired it but the room never cooled down. It was a terrible experience.

Partner

10/10

Exceptional

22 Apr 2026

Jayy

was a good stay! only things where inconvenient , was that when we booked the hotel online we still needed a $75 security deposit on top of the room charge after we had already got there. and when you park , you don’t pay until after you leave , nor does the staff inform you of paid parking. otherwise a good view and stay

Partner

6/10

Pleasant

21 Apr 2026

Alejandro

Decent facilities. The building clearly needs some work. The TV service only offers \"live TV,\" so there was nothing to watch but commercials. The option to connect my device to watch movies or Netflix said \"Sorry, this option is not working at the moment.\" The room is very small. Overall, it's fine for just spending the night.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Betzabet

The room was super clean it was a really nice place to stay there is stuff to do around the area sad that the roof top pool was close

Family

6/10

Pleasant

20 Apr 2026

Lindsey

I didn’t get to experience the breakfast or the bar. I was under the impression that I would receive free breakfast but I was told it was $18 a person so I decided I wasn’t eating breakfast there. The place was clean the staff was nice. The shower in my room was messed up. The temperature kept getting hotter and hotter as I was in the shower. I would turn it down but it would go back up. Other than that it was a decent stay.

Partner

4/10

Poor

18 Apr 2026

Juan Carlos

don’t recommend

Partner

2/10

Poor

14 Apr 2026

Ruperto

Bad experience I don’t recommend to nobody especially the parking garage no bueno!

10/10

Exceptional

12 Apr 2026

Krystal

All staff were absolutely amazing

2/10

Poor

10 Apr 2026

Scott

I checked in, got my keys, they worked for the elevator but not the room... I use the courtesy phone and the lady said she will send up maintenance... I wait 25 minutes no one comes... I call back and this time the lady says the keys need to be recoded... I tell her no lights are coming on at all so the battery is probably out... She says nope come back down... When I get there there's 10 people in front of me so I wait... I finally get the new keys, go to the room and they still don't work... I call back and this time she says hey I have another room available now would you like that??? I says yes and finally after one hour I can finally relax... I open the window to let in some light and the window is being held together with packing tape!!! Later I calll the front desk to ask about parking for my son that I net in Dallas... She tells ne it's 20 per day for here or holiday inn across the street, BUT there is houly parking... I ask how much is that and she says she doesn't know because she doesn't park here!!!!! Next, I get back and want to put some food in the microwave... Only problem there ISN'T ONE!!!!! But breakfast buffet is 20 bucks... They want to rip you off however they can!!! THIS IS THE FREAKING WORST IHG HOTEL I HAVE EVER STAYED IN!!! ABSOLUTELY PATHETIC!!!! AND WITH ALL THE PROBLEMS AND NO ONE OFFERED ME ANY POINTS FOr MY TROUBLES!!!!

Self

10/10

Exceptional

10 Apr 2026

Maria

We stayed here due its close proximity to the passport office. The bed and pillows were so comfortable; and we appreciated the noon time check out. Overall, a pleasant stay.

2/10

Poor

08 Apr 2026

James

Rooms weren’t ready and the key to get in didn’t work.

Partner

8/10

Excellent

07 Apr 2026

Emily

The hotel was great. My only complaint was, upon check-in, they hit me with a refundable $75/night deposit. I was on a tight budget, so adding $150 I wasn’t prepared for wasn’t great. I feel like that should be more prominent when you book.

2/10

Poor

06 Apr 2026

Rida

Horrible stay avoid at all costs

Family_with_children

2/10

Poor

06 Apr 2026

Channey

Found a bug in the restroom. Had bed bugs woke up with bites and itched all day.

Partner

2/10

Poor

05 Apr 2026

Victor

Booked with Hotel.scam. Refused to change date with week advance. Kept my money

6/10

Pleasant

05 Apr 2026

Felix

Clean room great staff, just the concern of people trying to get into my room from a side door, Fido not feel safe.

Partner

10/10

Exceptional

03 Apr 2026

John

Great Place

Self

10/10

Exceptional

01 Apr 2026

Renee

We only did the breakfast once during our stay. It was decent but the price is bit high for what they offer.

Family

4/10

Poor

29 Mar 2026

Shauri

Water dripping from my ceilings. Trash in the elevators. Elevator waiting space smelled terrible for a better choice of words. Keys cards kept messing up. It was supposed to be a birthday event weekend but we didn’t want to mess up the stay any more. We just touched it out due to location

Friends

10/10

Exceptional

28 Mar 2026

Madeline

The only bad part of our stay was we didn’t get our room serviced for my entire stay

Family

4/10

Poor

28 Mar 2026

Dan

Hi There,
I am a member of IHG, but I never had a terrible experience like this one such as :
1. The coffee machine was not working and I informed both the reception and teh cleaning staff about it. Nothing happened. Moreover, on the 3rd day in the morning, I took the machine down at the reception , with the the kind request to replace it with a working one. In the evening coming back, I asked for it and I was given an working one as receptionist told me. It proven that it was not working as well and I suppose that was the same I left in the morning.
2. During my stay the towels we changed one time in 6 days.
3. The room was not vacuumed at all for 6 days.
Basically this is it. For the rest the reception staff was very friendly and helpful.

Friends

6/10

Pleasant

28 Mar 2026

Bethanie

The breakfast was in its buffet warmers. It’s was okay. This hotel does charge an extra fee for breakfast. It wasn’t anything extravagant. Just a regular hotel breakfast.
Our room was hot even with the thermostat at 67°
They didn’t have shower soaps either, they did but our wasn’t restocked, I brought my own but I was gunna use them as just in case.

Friends_and_family Friends

2/10

Poor

28 Mar 2026

Ciera

Be prepared to pay 75 per night deposit and 20 a day parking!

8/10

Excellent

25 Mar 2026

Rebecca

Internet was great. Friendly staff. The restaurant hostess was mostly vacant

Partner

10/10

Exceptional

25 Mar 2026

Kelly

The room was clean and the bed was comfortable

10/10

Exceptional

24 Mar 2026

Shundra

Good to

6/10

Pleasant

24 Mar 2026

Nikki

Only one garbage in room. Room was extremely hot even at 60 degrees. Pool wasn’t open and that wasn’t stated anywhere at the website. Had to switch rooms once for lack of door locking

2/10

Poor

24 Mar 2026

eric

It did not ! Hard to do buisness when next door was parting till 4:30 am

4/10

Poor

23 Mar 2026

James

We stayed two nights 1.) first night we asked for extra towels they never got delivered. 2.) we got to our room and the key didn’t work because the guy that issued our key cards only set us up for one night!!! 3.) We requested extra creamer for Coffee also did not arrive!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Julia

Great location, no complaints, comfortable bed.

Self

2/10

Poor

22 Mar 2026

Corey

Hotels.com stated room came with balcony but when i arrived front desk said that hotels.com advertised incorretly. No balcony room showed was booked by reference number. Hotel staff was rude when helping me about issue.

8/10

Excellent

21 Mar 2026

Andrew

Yes

Self

6/10

Pleasant

21 Mar 2026

Ivelisse

Front Desk extremely helpful and courteous.
Housekeeping didn’t replenish towels during our stay.
Visitors should have a designated parking space when being a guest staying at the hotel.

Family_with_children

4/10

Poor

19 Mar 2026

Bradley

Wanted to check in early so I called a month in advance and was told to call back the day before the booking, I called the day before the booking and was put onto hold for 20 minutes and then somebody hanged on me twice in a row, decided to call IHG to figure out what is happening and the hotel hanged up on them, got to the hotel super early and saw people check in early then coming back to say the room was dirty and wasn’t cleaned, I also saw one of the receptionist put people calling on hold just to talk to his co workers and friends, the elevator is loud so if your room is next to the elevator good luck sleeping, last thing during near midnight they just let some random guy sleep on the couches in the lobby and food split all over the floor while staff did nothing

Friends

8/10

Excellent

17 Mar 2026

Patrice

Ok. I like the balcony

8/10

Excellent

17 Mar 2026

Courtney

The balcony view was nice

6/10

Pleasant

17 Mar 2026

Cynthia

I recently stayed at this hotel in Dallas and overall had a good experience, but there was one issue that I feel should be addressed.

I specifically booked and paid for a room with a balcony, but when I checked in, the room I was given did not have one. I called the front desk to ask about the discrepancy and was placed on hold for about 20 minutes without ever speaking to anyone. Unfortunately, I had to leave for a concert, so I wasn’t able to follow up further at that time, and I never received any response from the hotel afterward.

Aside from that situation, the hotel itself was very nice. The location was great, and everything else about the stay met my expectations. I just wish the issue with the room type had been handled more attentively.

I would consider staying here again, but I hope they improve communication and ensure guests receive the room they actually book.

Family

2/10

Poor

17 Mar 2026

Braydan

The floors in the hotel were soaked,

6/10

Pleasant

14 Mar 2026

Nathan

Fine place to stay a few nights, but felt outdated and just okay.

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

Michael

WiFi was fine, view was nice, staff is friendly

Partner

10/10

Exceptional

12 Mar 2026

Carolyn

The lobby and halls were clean and wonderfully decorated. The little store only had food no toiletries. Our room was a little dated (chipped mirror and shower tiles, missing ceiling tile) but had a great view, awesome closet, and we loved the shower. A nearly wonderful hotel experience. We were both very happy with our stay.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

jack

Nice and clean hotel. I enjoyed the bar and restaurant they had down by the lobby. The location of the hotel is a little sketchy but nothing too alarming. I love that the building is downtown. All the restaurants and bars were within walking distance.

Self

2/10

Poor

12 Mar 2026

Alycha

Room was not clean the elevators didn’t work I got stuck a few times. Rooms need to be upgraded

Family_with_children

10/10

Exceptional

09 Mar 2026

Ancy

Excellent stay

2/10

Poor

07 Mar 2026

Howard

I checked in they gave me the wrong room. I had to pay for valet twice.

4/10

Poor

06 Mar 2026

Rayann

We got to our room and the heater was on 80. It was 84 outside. Changed setting to cool and went to game. Bed was nice and room was clean. It was leaving that made the trip awful! There was a long line to leave and a grey man in booth. We couldn’t figure out was going on. When it was our turn the ticket would not scan. My daughter was able to get security on the line and she tired to explain to security that she did move ticket around and someone had already tried to help her. Then lady got darn right rude and and told my daughter you need to backup and go to lobby. Meanwhile im on phone to get lobby. Lady was trying to give me number, but i explained the line kept breaking up and she copped attitude so i hung up. I wont even grace you with her words. I then went to every car to ask them to back up so we could move car. Two moved, but not truck behind us. He tried his ticket and it worked! Guess what ours is not want to switch? He moved his truck. We back up he paid was gone. I watch another car go then one got stuck. My daughter came back so upset because lobby girl said there was nothing she could do use your ticket. I told daughter im calling 911 that we are being held hostage in the Crown Plaza hotel. She said wait jumped out to tell lady two cars ahead of us not to talk to security bcz lobby will not help. Gentleman came ip and she left. Next car paid and when it was turn the machine had a price told my daughter to stick card in so we can get out. 30 minutes to leave.

Family

10/10

Exceptional

04 Mar 2026

Shannon L

The property was great; the AC worked very slowly. Would definitely stay here again!!

Partner

10/10

Exceptional

02 Mar 2026

Sean

Hotel was very well decorated for the price of the rooms. Room was very clean. One issue with a/c not working but management was quick to move me to another room. Seemed other guests had same issues in other rooms. Both rooms had great views of downtown Dallas. The breakfast buffet was excellent. Large variety of foods and drinks available. Despite being next to Dart rail the hotel and rooms were very quiet. A definite choice for my next visit.

Partner

8/10

Excellent

02 Mar 2026

Wendy

Excellent location, good parking, bar and restaurant were good.

Family