Element Dallas Love Field

United States , Dallas - TX
DALLAS, 2333 W Mockingbird Ln
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100 reviews shown

10/10

Exceptional

19 Apr 2026

trisha

If you’re flying in or out of Dallas Love Field Airport, this place is ridiculously convenient—like, stress-free travel convenient.

Front desk staff? Friendly, kind, and actually pleasant to deal with (which shouldn’t be rare, but somehow is).

Breakfast though… wow. Not your average setup. They had a super sweet woman making custom omelets, and she was the kind of person who just makes your morning better.

The hotel itself has a really cool vibe, and the beds? So comfy you might rethink your alarm choices.

Easy location, great people, legit breakfast, and seriously comfortable beds. Done.

Self

10/10

Exceptional

02 Apr 2026

Michael

6/10

Pleasant

02 Feb 2026

Jeffrey

The room was decent however the rug was worn. The morning breakfast was terrible. There was only 3 choices to select from, and only 1 type of muffin. The silverware was dirty and not washed or clean. It looked like they just reused silverware from other guest that already eat.

Leisure Self

4/10

Poor

24 Jan 2026

Janet

One person at front desk no explanation of amenities ridiculous

10/10

Exceptional

21 Dec 2025

Christian

clean, convenient location, friendly staff, etc.

Self

10/10

Exceptional

24 Nov 2025

Deb

Room comfortable, breakfast great. Transportation to airport convenient

Leisure Partner

10/10

Exceptional

28 Sep 2025

Kimberly

Room was clean, cool, and comfortable. Staff was friendly and helpful. I requested to be moved to another room due to a barking dog in the room next to me and they handled that quickly and with no fuss. The only negative to the room was one of the electrical outlets on the bedside lamp did not work.

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

shanel

The room was very nice but the neighborhood had alot of homeless people and the parking is wide open. People who lived in the apartments behind were parking and getting deliveries in the hotel parking lot. There are a few food options nearby. Staff was very nice and knowledgeable.

Business Self

10/10

Exceptional

20 Aug 2025

Sherry

It very clean and the staff friendly.

Leisure

2/10

Poor

16 Aug 2025

Sean

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

Business

4/10

Poor

15 Aug 2025

Denis

We chose this hotel because of a promo for Free Parking when reserving a King Suite. When we arrived the receptionist said they never give free parking. I showed her a screenshot of the reservation which showed free parking. She then gave us the stinkiest room.

Leisure Family

8/10

Excellent

02 Aug 2025

JamieLee

Nice clean and new hotel with nice staff. Kind of strange industrial airport parking & rental car kind of neighborhood

Leisure Family

4/10

Poor

20 Jul 2025

Michael

This is my second time at this property which is both an Element and an Aloft. The last time the front desk was chaotic and disorganized - staff chatting with friends, getting in each others way, slow and confused. Maybe a one-off, it happens.

But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know.

We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope.

Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks.

The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.

4/10

Poor

20 Jul 2025

David

Too noisy/ Limited Parking

Very busy and noisy hotel. Not enough parking.

Partner

10/10

Exceptional

20 Jul 2025

Rachquel

Love the person that I checked in with she was super friendly and awesome

Business Family_with_children

4/10

Poor

13 Jul 2025

Alexis

The first room had an AC that didn’t work. I had to go back downstairs to get another room. The second room was a bit dirty, fridge/microwave were open when I went in the room. The shade was broken so it wouldn’t close letting sun and light in from outside. The panel in bathroom was closed. The bed was uncomfortable and smelled weird. Toiletries were missing. Dishwasher was leaking. Please contact if you’d like pictures I took.

Business Self

10/10

Exceptional

11 May 2025

David

Great stay!

10/10

Exceptional

05 May 2025

Aaron

Very modern facility with very clean and pleasant rooms!

10/10

Exceptional

15 Apr 2025

Ivy

Nice for a 2-day stay.

8/10

Excellent

03 Mar 2025

James

All good

Quite pleased with my stay in a very nice hotel. The only problem was they charged for parking by mistake when I had a room that said free parking on the hotel’s.com website, even after I checked the folio had no charge on it. Had to take time on the phone to get the credit

Business

4/10

Poor

02 Mar 2025

Gema

I really really wanted to like this hotel based on the photos however I was really disappointed. Check in was smooth but I didn’t get the pool view as per my booking. Upon arrival to the room i immediately noticed dog hair all over the furniture, human hair stuck on the wall inside the bathroom. There is a black hand smudges all over the door. The shower head looked liked it needed a good cleaning with vinegar to get rid of all the calcium buildup. The nightstand on the side I slept on had black crust (maybe mascara) on it, you can tell housekeeping didn’t clean it at all. The carpet also had a lot of human hair that was not mine. We also noticed housekeeping did not come around the entire time we stayed (3 nights). Bed was really comfortable but the sheets were not soft at all, they might as well cover yourself in burlap fabric. lastly when we looked under the sink for some paper towels we noticed black mold under the kitchen sink.

Business Partner

10/10

Exceptional

22 Feb 2025

Kathy

Easy checkin. Clean comfortable quiet room.

10/10

Exceptional

13 Feb 2025

Robert

Friendly staff, clean rooms and lots of restaurant choices by the hotel.

Partner

8/10

Excellent

09 Feb 2025

Brieanna

Enjoyed our get away weekend! 10 out of 10 would stay again!

Leisure Partner

10/10

Exceptional

18 Nov 2024

Caroline

The staff on the Element side were very nice and attentive. The hotel is close to the airport and close to the Highland Park area making it a convenient and affordable place to stay. We will stay there again on our next trip to the big D...

Leisure Family

10/10

Exceptional

09 Nov 2024

David

Getting in or out of parking lot and spaces for parking were very narrow.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Helen

Good value for being able to have fridge, induction stove, kitchen sink, and microwave; also spacious bathroom and spacious room with desk and couch. Good value for a stay when you are on a work trip and want to come back to ample space with multiple functions

Business Self

8/10

Excellent

28 May 2024

Caren

Great location to Dallas Love.

Leisure Family

10/10

Exceptional

04 May 2024

Kellye

Great hotel

Such a clean hotel, always. The staff is friendly and check in is a breeze! The parking fee is only $10 which is nice.

Friends_and_family Friends

8/10

Excellent

16 Apr 2024

Roberta

Comfortable, Clean & Convenient

I only spent 1 short night. I chose it because it’s very close to Dallas Love Airport and they offer a free shuttle. Only about 5 minutes away, the shuttle runs every 30 minutes. It was convenient and on time for my early morning flight. My room on the 4th floor was modern, spacious and very clean. It had 2 queen beds, a little soft for me, a comfortable sofa, a large screen tv, and a kitchen stocked with dishes and pots & pans. It also had filtered water from the sink faucet. No table though, just a desk/counter with 1 chair. I loved the large window with a few of the area. It had power shades that worked fine. The soundproofing was not great from above. You could hear running and other sounds pretty loudly. The bathroom was large but with an accessible shower. I didn’t wander around the lobby so not sure if they have a restaurant. I walked about 5 minutes away to a local eatery and then Starbucks.

Overall, it was a nice place to stay to catch an early flight. I was satisfied with my experience but surprised that I did not get the type or location of room that I selected on Hotels.com. I had requested a 1 king bed room, non accessible, with a view of the pool. Not sure if this is a hotel or hotels.com issue.

Self

10/10

Exceptional

13 Apr 2024

Marla

We stayed At Element and Tario worked at the front desk.
He had the best personality and a smile on his face. He was. So helpful. We will stay at the hotel again. What we
Liked best is they have 24 hour service to Dallas love field.

Leisure Partner

10/10

Exceptional

09 Apr 2024

Deborah

Beautiful room and the location was perfect

Leisure

4/10

Poor

16 Mar 2024

Ned

Got charged for parking and no spaces available. Plenty of apologies but no help.

Leisure Partner

4/10

Poor

16 Mar 2024

Alan

Liked proximity to airport.
$16/night self park is too expensive. Luggage carts too small and too few. Breakfast was poor. Room had damaged window coverings and there was no cookware to use on induction cooktop.

Business_and_leisure Family

8/10

Excellent

15 Mar 2024

Gerald

Nice property big rooms and bathrooms

Leisure Family

6/10

Pleasant

22 Feb 2024

Walter

Good hotel, not good schuttle service!

Good hotel, near Dallas Love field airport, but not trust on schuttle bus servive.

Business

8/10

Excellent

10 Dec 2023

Javier

Place needs a deep clean before it’s gets worse. Detail cleaning is it needs. Am surprised management hasn’t seen it.

Partner

8/10

Excellent

20 Nov 2023

Mark

Dallas Love Field Element

Overall my stay at Element was nice, though having to pay for parking in a wide open self-parking lot is not customer friendly. The room was nice and large (suite) with a full kitchen. It is nice to have the bar and restaurant on site and the food I ate was pretty tasty. They should add Chardonnay to their wine offerings!

Friends_and_family Family

10/10

Exceptional

12 Nov 2023

Eric

One of the best breakfasts I've been offered, very good and fresh!
Front desk staff are friendly and helpful.
Top-notch all around!

Business

6/10

Pleasant

29 Oct 2023

Deepak

The hotel is well maintained and the staff, with the exception of a very rude young man, were very helpful.

I would recommend this hotel to those flying out of Dallas Love Field - the shuttle was great.

10/10

Exceptional

11 Oct 2023

CATHERINE

we were very happy with our stay.

Leisure Family

8/10

Excellent

04 Sep 2023

Verified traveler

Breakfast was great, staff very friendly.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2023

Crystal

Always an amazing stay!!

Business

4/10

Poor

19 Jun 2023

I have spent thousands of dollars at Element and I'm so disappointed. I broke out in hives after my second night only to find the right comforter was brown in the sunlight. I reported it to the manager who promised to get back to me and never did. I booked through Expedia and they attempted to get partial or full refund and were denied.

Business_and_leisure Family

4/10

Poor

12 Jun 2023

Serena

Huge disappointment

I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:30 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door and missing the blanket. Got no sleep that night. Woke up early for our day which was ruined because of how tired we all were. Will not return.

Friends_and_family Family

6/10

Pleasant

30 May 2023

Leanne

This location is close to the airport terminal which was convenient. However, I found my room to be very noisy. I could hear people running in the hallways and doors slamming closed. I also didn't find the staff particularly friendly. The one person who was very nice, (and seemed to really like his job) was the bartender/server at the Aloft bar. He was professional and had a great attitude. I loved the tacos I ordered as well.

Leisure Self

10/10

Exceptional

24 May 2023

Eric

Close to the airport and to a decent meal!

Business_and_leisure Family_with_children

10/10

Exceptional

23 May 2023

Tariq

Amazing staff and great hotel

The staff at the Element was amazing! Bree got me into a hotel when there were no reservations available the early morning of Friday, May 19th during her overnight shift. The crew of Tariq (also my namesake), Tabby, and Samuel were amazing in the daytime shifts at the front desk. They made sure that my stay was amazing. I had a wonderful time. My stay was so great that I ended up re-arranging my flight to leave a day later and stayed in the hotel an extra night from checking out the morning of Sunday, May 22nd to leaving on Monday, May 24th.

Business Friends

10/10

Exceptional

22 May 2023

David

This is what every hotel experience should be like!!! A nice hotel, reasonably priced with accommodating and friendly staff. Plus the beds were super comfy. My daughter said she’d live there if she could.

Leisure Family

10/10

Exceptional

18 May 2023

Kenneth

The room and hotel are nice. However, we waited 50 mins for the airport shuttle. We were told it would take 10-15 mins. I actually called 4 times! Then they told me it had been by the airport twice and they absolutely had not been by. Just get an Uber and ditch the shuttle.

6/10

Pleasant

16 May 2023

William

Nice place

It is a clean place but house keeping shows up every other day. They should pay more attention to places that patrons may leave trash that could be unnoticeable.

Business

8/10

Excellent

15 May 2023

Diane

It wasn't bad.

Leisure Partner

8/10

Excellent

01 May 2023

Eddie

Great location., staff was friendly and helpful

Business Self

2/10

Poor

04 Apr 2023

Juan

My reservation was not book.
When i arrived to the hotel was ful[ . I made a change of hotel

Family_with_children

10/10

Exceptional

06 Mar 2023

Curtis

It was a new ce place to stay.

Business Self

8/10

Excellent

14 Feb 2023

Siobhan

Liked the room had a small kitchen

Business Self

6/10

Pleasant

27 Jan 2023

Thomas

Okay Hotel - Terrible Food and Bar

While I have stayed at both the hotels many times, I am amazed that there is no options for decent food at the bar.

Business

10/10

Exceptional

26 Jan 2023

Gerald

Sixth time staying here. Excellent as usual. Only concern is that the bar Never has ingredients for a Bloody Mary

Business Self

2/10

Poor

15 Jan 2023

Melissa

Worst hotel experience I’ve ever had! We checked in and the upgraded room we reserved two months in advance was not the one we got. I went back to front desk and she said sorry we have an event going on and those rooms were all given away. She told me that I could call their accountant the next week to get a refund on the upgraded amount we paid. The room we were put in was tiny. The room was not cleaned well. There was hair in the sink still. The staff was not helpful and we had to look for the microwave. Parking was limited in the front of the hotel and it was raining. The next morning the cleaning lady knocked on our door early and asked when we were checking out. There were two other couples that stayed at the hotel and the exact same thing happened to them. I do not recommend this hotel!

Leisure Partner

10/10

Exceptional

14 Jan 2023

Veronica

The property was clean. Parking was great. Free breakfast.

Business

10/10

Exceptional

31 Dec 2022

Yvonne

For us weary elderly travellers just trying to get to our daughters in California for Christmas and New Years and being stranded in Dallas because of Southwest; it was wonderful to arrive to a warm welcome and warm comfortable room!! We were also so grateful to have free shuttle service from the airport. 😊👍. Since we were also travelling with our little dog, it was wonderful that this hotel was pet friendly! It was also so nice to have breakfast included. It was also our first experience having a Robot deliver the extra blanket we needed! We would highly recommend this hotel to anyone needing a good place to stay!😄👍

Leisure Pet

6/10

Pleasant

04 Dec 2022

Verified traveler

Element front desk asked me to wait to check in during shift change and forgot about me. Next shift was helpful and took care of me.
Room 563 was very clean.
Overall a really nice stay. Thanks!

Business

2/10

Poor

30 Nov 2022

Christopher

poor communication and customer service.

We called the hotel at 8p day of our stay to let them know we would be checking in a bit later. They acknowledged this and informed us that we could check in anytime until 6a. We arrived at midnight and were told that there was a water leak and that we would have to find other lodging. This applied to at least 10 people who arrived after us. The desk reception were not helpful or professional. This has been the absolute worst hotel experience to date. We struggled to find accommodations for an hour and a half before finally checking into a motel 6,

Business

6/10

Pleasant

31 Oct 2022

eric

Fire Alarm

Place was nice but fire alarm disrupted our stay. Wasn’t offered a refund. We stayed at hotel for a total of 3 hrs. Because the Fire Alarm. Left with 1:30hrs of sleep

Partner

10/10

Exceptional

29 Oct 2022

Choi

Wonderful Stay in Element Dallas

The hotel is super clean and the staff there are very friendly. The room is like a little apartment with kitchen, 2 TVs, big refrigerator... The hotel also has a big exercise room, free wine every evening... They have shuttle bus to airport every 30 minutes. We stayed there for 5 days and will definitely booked this hotel again when we visit Dallas again.

Business

4/10

Poor

16 Oct 2022

LATARSHA

Long wait

When I get to the hotel to check in I had to wait 30 to 45 minutes, while they constantly let people check in before me and a whole line of people. After standing there for 30 to 45 minutes the lady said well you all can check in on the other side. After that long wait, which could have been avoided if she would have told us that earlier. Now we had to rush to get to the event we were going to. Also, the shade in my room was electronic and it was broken, called about it and was told someone was coming to fix it and they never did. The light coming from the window woke me up the next morning.

Friends_and_family Family

2/10

Poor

03 Oct 2022

Selina D

I was sent a message that my reservation could not be located. This was sent when I landed in Dallas Tx. I saved the message. 6232652658

Business_and_leisure Self

10/10

Exceptional

28 Sep 2022

Steven

Conveniently located and a very nice property.

10/10

Exceptional

24 Sep 2022

Mike

Great hotel

Hotel and location was perfect. Only downside was front desk wasn’t always available. It would have been a 10 but not without daily housekeeping

Business

10/10

Exceptional

11 Sep 2022

William

Nice hotel by airport… and quiet.

I went to the bar to order food when we checked in around 9pm. The bar tender said the cook may take an hour and a half to make it, a hamburger. We had to order Uber Eats.
Also, the workers are friendly but with the divided desks, they are often on one side.

Friends_and_family Family

8/10

Excellent

05 Sep 2022

Wonda

Staff was friendly. Pleasant stay.

Business_and_leisure Family

8/10

Excellent

17 Aug 2022

Sharon and John

Was a nice stay for one nights stay.

Leisure Family

10/10

Exceptional

08 Aug 2022

Major

The hotel front desk staff was nice and very helpful. I will defiantly stay there again.

Leisure Friends

10/10

Exceptional

08 Aug 2022

Ryan

All of the staff were very helpful and I’m top of everything. One of the best hotels I’ve ever stayed at.

Leisure Self

10/10

Exceptional

24 Jul 2022

Debra

Stayed twice while traveling through Dallas Love. Clean and convenient with comfortable rooms. Would stay there again.

10/10

Exceptional

18 Jul 2022

Jameel

Element was a really great hotel. There were great dining options nearby, a gym, and the staff was fantastic.

Leisure Self

4/10

Poor

06 Jul 2022

Sonya

Disappointed customer

They canceled my reservation saying they did not have a credit card for my reservation! Not true..I had to put a card in to reserve my room! Request room service never got it after paying $300 per night. Terrible service!!

Business

8/10

Excellent

27 Jun 2022

Heather

It was confusing when you walk in- A Loft & Element, one entrance on each side. The young man who checked us in, was obviously new. Not in a uniform, had a terrible body odor smell. He kept asking my husband to insert his card for the deposit. It put 3 deposit holds on our card. Not cool! We asked for a pool view when booking. Was not gave one. The pool area could have been cleaned better. Some broken chairs needed repairs. Breakfast was decent, except a teenager running the area.

Friends_and_family Friends

10/10

Exceptional

30 May 2022

Christopher

Very friendly staff and very clean facility. I enjoy staying in this hotel.

Leisure Self

10/10

Exceptional

22 May 2022

jennifer b

The only thing I did not like was the bed covers. They were so thin, like sleeping only with a sheet. No blanket what so ever. And the very thin bed cover had brown spots, like the very small amounts of stuffing in the bed cover had lumped together and burned in the dryer. That’s what I hoped, and that it was not mold.

Leisure Family

10/10

Exceptional

18 May 2022

Gerald

The facility remains excellent for our needs. Love the shuttle service and the drivers. Front desk and bar excellent as always. Would like a minimum of automatic room cleaning, removing trash.

Leisure

10/10

Exceptional

18 Apr 2022

Heather

Very clean. The staff was excellent!

Leisure Family

10/10

Exceptional

15 Apr 2022

Scott

Leisure Family

10/10

Exceptional

08 Apr 2022

Jann

People were very nice. Only thing missing was a hot tub.

Leisure Family

4/10

Poor

04 Apr 2022

Troy

This property charges $13/night for open, unsecured parking in front of the building. That was not disclosed in the booking and is completely uncalled for at a lower-end express type hotel.

2/10

Poor

28 Mar 2022

Natalie

I was charged for Parking, which was not stated that I would have to pay out of pocket for. Along, with it not being being mentioned at the front desk at any time. I provided my card information due to a deposit of $50 that would be refunded upon check-out, which also has not been refunded. I should have NOT been FRAUDULENTLY charged for something that was never mentioned ALONG with I should have already received my refunded deposit back.

Finally, I had called the front desk 3 times for the same issue. We searched for the control remote for television in our room 761. We moved furniture over and checked every edge of our room just to make sure the control wasn’t hidden somewhere. Which is absolutely unexceptional, it should have been placed at VIEW! We were told that there w

Friends_and_family Family

6/10

Pleasant

22 Mar 2022

Judith

So-so

The room was nice and staff was helpful and friendly. Breakfast was not good. There was instant oatmeal, tea, and coffee, but no hot water in the dispenser (had to ask for a cup), and no real creamer (just coffee mate). Eggs had a puddle of liquid in the dish. We're stopping at McDonald's when we checkout.

Friends_and_family Friends

6/10

Pleasant

08 Feb 2022

Pauline

Good

Leisure Family

10/10

Exceptional

31 Jan 2022

Kellye

Beautiful and close to Paycom

We had 2 rooms booked, even showed the reservation to the front desk and they only had us down for one. I don’t know if this was a hotels.com problem or Wyndham. The hotel got us a second room though.
Otherwise it’s an amazing hotel and location. Quick walk to Paycom Center

Friends_and_family Friends

6/10

Pleasant

30 Jan 2022

Thomas

The trash and towels were never taken care of by the cleaning staff during our stay. The towels and were supposed to be taken care of on the third day. We talked with the cleaning staff on the fourth day and asked for the towels and trash to be taken care of.

Business Partner

4/10

Poor

28 Jan 2022

Maurice

The room wasn’t as clean as I was expecting. They could definitely use some more cleaning, as I found a fork and crumbs behind the bed.

Leisure Self

10/10

Exceptional

09 Jan 2022

Kristine

Clean New Nice

Loved this hotel!

Self

8/10

Excellent

03 Jan 2022

Gitika

Clean hotel and room. Looks like new hotel. We had flight on Jan 1st and had decided to leave after having breakfast. According to the Hotel, breakfast time was from 7am to 9 am. We went downstairs at 7:05 and there were no signs of breakfast, when I asked the lady said that oh it will not be ready on time because we are running late due to last night party. We left the hotel without having any breakfast.

Friends_and_family Family

10/10

Exceptional

23 Dec 2021

Janeen

Close to Love and the staff is awesome!!!!

Leisure Self

8/10

Excellent

08 Dec 2021

Eytan

PROS: Nice building, spacious, guest laundry, some staff were very courteous and professional.

Malissa was very helpful and deserves commendation!

CONS:
- Shuttle service seemed to forget to pick us up from the airport so we had to wait a half hour and call again to remind them (maybe the receptionist didn't tell them).
- Some of the staff were passive aggressive, especially in regards to their key cards constantly deprogramming (7 times). They kept blaming my cell phone which I leave in the room and was never anywhere near the key in my pocket.

It's strange that this facility is 2 separate hotels in the exact same building, with the same staff and facilities.
I would consider staying there again, but maybe not for the standard pricing.

Business_and_leisure Partner

2/10

Poor

28 Nov 2021

Girish

Location of the property was convenient. The property itself was very poorly maintained. There were stains all over inside the room, on light switches to all the applinaces in the kitchen. Also, no mask wearing was implemented from the shuttle driver to the front desk staff to anyone else working at the Element/Aloft hotel even though there were signs saying so. The cleaning lady was sweeping the floor blowing dust while we were earing beeakfast within 8-10ft away. Overall, one of the worst experiences at Element hotel. Our last stay at Element was at Sedona and it was the best. Hope the hotel reads the feedback and improves.

Leisure Partner

8/10

Excellent

17 Nov 2021

Roosevelt

Newsness

Leisure Self

2/10

Poor

14 Nov 2021

Robert

VERY poor service at front desk. Room was dirty and smelled. Person at front desk couldn't care less, was short and discourtious. What an attitude! We chose Element because the previous 2 weeks we stayed at the Element in Richardson TX, and it was great. This couldn't have been more different

Business_and_leisure Partner

10/10

Exceptional

12 Nov 2021

Ken

Thumbs up

Leisure Family

10/10

Exceptional

11 Nov 2021

lesleeann

staff was very accommodating