At check-in the person before me had an issue with check in. Then I did as well with the employee not able to find my reservation. Same for the person behind me. It took 45 minutes to check in, at midnight. The employee looked confused the entire time and had to call Holiday Inn/Staybridge to walk them through the process of finding the reservation. By the time I was checked in there were six others behind me in line. That doesn’t count those that wanted to buy snacks and then left after waiting.
The elevator was down and the employee didn’t seem to know if there was another elevator working. They told me the wrong location for the other elevator as well as the wrong location for the stairs.
I understand being new but a new person should not be working alone, esp a night shift at a busy airport hotel.



























































































