Name: Comfort Suites NW Dallas Near Love Field
Address: 2287 W. Northwest Highway, Dallas, 75220, US

6/10

Pleasant

03 Aug 2026

Jonetta

The elevator is out of order the washer and dryer out of order the ice machine only works on the 1st floor the pool was out of order my refrigerator didn’t work but the staff was great

6/10

Pleasant

03 Aug 2026

Krishna

It was okay for the price
Staff were helpful

2/10

Poor

26 Jul 2026

Jazmin

they gave us a room with two queen beds and one sofa, bed. The sofa bed was disgusting. The sheets on the beds were disgusting The pool not as clean. The food was all right however, when we tried to leave to go get dinner, there was prostitutes everywhere I wouldn't recommend if you plan to stay at this location you don't bring kids along because these prostitutes were literally half naked and I know it's not the hotel's fault but the location where it's at I do not recommended if you have kids

4/10

Poor

25 Jul 2026

Kelley

Upon arriving neighborhood not clean, elevators broken, a/c unit leaking floor wet by bed. No remote control had to request. Very dirty love seat, phone and tables sticky. Smell of weed throughout property. I had to send my husband to the car late at night and there was many loitering and hookers on property. This is not a place to stay with family.

6/10

Pleasant

23 Jul 2026

Johnathan

Room was ample but elevator was broken, room wasn’t that clean, and we asked for an extra pillow but the employee said he didn’t have the keys to the room where they keep extra pillows.

2/10

Poor

22 Jul 2026

Jewel

Hard to find staff for help, was sent to four different rooms at check in that was all dirty.
Took almost two hours and thirty minutes to get checked in, when I was initially told the room was ready when booked at 1pm.
Didn’t get into an actual room until after 5:30p!
No microwave in room, finally brought a microwave for room #337 the day before check out & I was there seven days, and the microwave didn’t even work! Turns on, but doesn’t spin or get hot.
And the air conditioning unit in that room barely blows, so when it’s hot outside or if the air is let out the room it’s takes forever to cool down. DO NOT GO TO ROOM #337.
Literal worse stay of my life, I want half my money back.

10/10

Exceptional

16 Jul 2026

Jose

Great

Self

6/10

Pleasant

16 Jul 2026

Daniel

People smoking weed all in the rooms, outside of property was dirty with used condoms thrown outside, but the rooms were decent and clean

Family_with_children

8/10

Excellent

15 Jul 2026

Michael

The room was clean

4/10

Poor

14 Jul 2026

Fabian

Found ants in one mattress, killed at least 10, not very clean place. Stairs a mess, very dirty. Elevators didn't work, no shampoo in the shower.

Self

6/10

Pleasant

12 Jul 2026

Ray

Rooms are nice and clean but too much activity going on outside of the property that can make some nervous at night.

Self

10/10

Exceptional

08 Jul 2026

Cydney

Simple, clean hotel. Perfect for what we needed the night before a flight. Hotel was just a few minutes from Love Field and made the travel day so much easier. I would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Irma

Nice place close to Harry Hines

2/10

Poor

07 Jul 2026

Amy

First room the lock was busted so couldn’t lock the door, AC wasn’t working the room was HOT! Elevators were out had to use the stairs and we were on the 3rd floor. Moved to a new room, window was broken and the mesh was removed. Thankfully husband was able to jam it shut for the night. Felt very unsafe, toilet leaked to the floor and the bedding had spots. Lamp shade even had splatters of something on it. If it wasn’t midnight when we arrived I would have left. DO NOT RECOMMEND!

6/10

Pleasant

06 Jul 2026

Adriana

The room was spacious and clean, however we had to ask for soap, towels, and toilet paper. Landscaping was unkept, lots of trash outside. The front desk person seemed in a bad mood the whole time. For breakfast the coffee machine was broken.

Family

4/10

Poor

05 Jul 2026

Jacquelinn

Room was clean. But, there was no vending machines, elevators were down, breakfast was poor, no juice, or regular coffee, mini refrigerator in room did not work, also microwave was broke, bathroom sink stopped up. Overall would only return to stay in a pinch.

Family_with_children

10/10

Exceptional

05 Jul 2026

Edgar Ruiz

Thank you for everything

Self

2/10

Poor

04 Jul 2026

Kasey

There was no eggs or bacon, the breakfast area had roaches in the refrigerator where the hard boiled eggs sit. The pool didn’t work so if ur booking for the price and pool find another place. The place had tweakers in the parking lot wondering around. The room across from us had water pouring down the walls, the ice machine didn’t work on our floor and the vent in our bathroom didn’t work and house keeping didn’t want to give us towels.

Family_with_children

8/10

Excellent

03 Jul 2026

Teresa

The only bad thing was that the elevator was not working.

Partner

4/10

Poor

01 Jul 2026

vicki

Elevator wasn’t in service, ice machine was close behind elevator. Loud noises until around 10 pm overhead. Room was clean

Self

4/10

Poor

27 Jun 2026

Alex

Upon arrival we found the room hadn’t been cleaned. There were no toilet paper or towels in the bathroom. The front desk was helpful about getting this done. I could’ve understood if we had arrived early, but we were several hours past the check-in time. The room got cleaned the next day, but we again had to ask for towels because they didn’t restock them. The pool was never open. It had conflicting signs that said 10AM to 10 PM while the other said 8 AM to 8 PM, not once was it unlocked. The elevator was broken so you had to use the stairs to get up to your room. There were used, fake fingernails on and in the bedside table and on the last night, I found a roach in the bathroom when I got up to use it in the middle of the night. Needless to say we went ahead and left then. The two gentlemen operating the front desk were extremely helpful, but unfortunately, they didn’t have help.

Family_with_children

10/10

Exceptional

27 Jun 2026

Rnesha

Loved How Helpful The Staff Was, Very Friendly, Rooms Were Nice And Clean! Would Definitely Recommend To Others And I Would Come Back Here!

Family_with_children

2/10

Poor

27 Jun 2026

Marlien

Es terrible la atencion, el refrigerador estaba roto en la habitacion pedi q me cambiaran de habitacion ya q necesitaba para guardar los alimentos q llevaba para mi niño de 2 años con necesidades especiales y me cancelaron a las 9 y 15 de la noche y me dejaron en las calle con El Niño, pesimo servicio no recomendado a nadie

Family_with_children

8/10

Excellent

22 Jun 2026

Frank

Nice hotel

10/10

Exceptional

22 Jun 2026

Judith

Everything was great! We were missing something in the room, and the host helped us very kindly and quickly. I recommend it.

Partner

6/10

Pleasant

21 Jun 2026

Alicia

Coffee pot did not work in room because electrical outlets not working causing microwave not to work either. Elevator was broken and the ice machine was also out of service. We had to take the stairs to our rooms . Desk attendant was not friendly. I tried to ask questions about staying another night and he was short seemed annoyed. I walked away from desk got my things and left. Told him I’d stay somewhere else. The ac did work in rooms , hotel and rooms outdated.

Self

2/10

Poor

20 Jun 2026

Armando

I stayed in Room 206. I had planned to stay in and watch the Spurs/Knicks game but the remote was not working. I tried calling the front desk but the room phone was not working. I walked downstairs and they gave me 2 universal remotes both of which were not working. I had to go watch the game elsewhere and spend money which I hadn’t planned. When I went to take a shower the towels were stained. When I tried to use the usb outlets they were missing from the electrical outlets. I had a room with 2 double beds. I used the bed I didn’t use to lay out my clothes. When I woke up in the morning I noticed ants on that bed. Horrible stay and horrible hotel

Self

2/10

Poor

20 Jun 2026

Ricardo

Terrible

6/10

Pleasant

19 Jun 2026

sean

The elevator has been broken for at least a year or two. At some point you have to wonder when they will have their franchise rights revoked

Self

8/10

Excellent

17 Jun 2026

LaTonja

Elevators weren't working but staff and room was nice

Self

8/10

Excellent

16 Jun 2026

LaTonja

The elevator didn't work but the room was okay and the people was friendly.

Self

8/10

Excellent

15 Jun 2026

Dinesh

They need to use some room fresheners, the carpet needs to be deep cleaned

Self

8/10

Excellent

15 Jun 2026

Eggerston

Average at best. Nothing over the top. Fair price.

4/10

Poor

14 Jun 2026

Alexandrea

The first room we walked into smelt terrible. It smelt like urine, the ceiling had a leak and the air was not working. There was also an old wash cloth in the shower with hair in it. We requested a room change. The new room was better although it still had an odor to it. The staff was okay.

We only stayed at this hotel due to us only being there for 4-5 hours before checking out. If it wasn’t for that, we would have left and went to another hotel.

Family_with_children

10/10

Exceptional

11 Jun 2026

Phoenix

Pretty good

4/10

Poor

04 Jun 2026

Jaskaran

N/A

Business

2/10

Poor

30 May 2026

Rachel

There were no towels, toilet paper, when I ask for them I was told they didn’t have any at all. The room was not cleaned. And they charged me a 100.00 dollar deposit after I checked out.

Self

2/10

Poor

30 May 2026

Destin

I arrived at the location before 3 which is the check-in time. And the receptionist told me to come back at three to get a room when I arrived back at the hotel the receptionist advised me that he did not have any rooms available. I then looked online and booked the same hotel room through hotels.com and seeing the rooms were available, I pay for the room online I go to check in And the guy says that there is $100 deposit I go to pay for the deposit with my car and he says the deposit won’t be back on my car for up to two weeks. I asked if I could pay the deposit in cash and he said they do not accept cash, which is crazy to me. I canceled my reservation at the counter, and the guy said in order for me to get my refund, I have to go back through the third-party who I booked the room with which is hotels.com I contacted hotels.com and they’re telling me that I should contact the facility. I called the facility and they hung up in my face. They took my money and I was unable to get a refund for the room that I booked. The receptionist was very rude and not helpful at all. I never known a hotel not to accept a cash deposit. If you’re booking for this hotel, just be aware that you may not get your deposit money back for up to two weeks at least that’s what I was told.

Self

4/10

Poor

27 May 2026

Bethany

Did not have anything but hand towels in the bathrooms, not able to dry off with a regular towel after the shower. The elevator wasn’t working and there was no soap in the bathrooms.

Partner

2/10

Poor

26 May 2026

Joaquin

Me dejaron sin hospedaje x la noche con tres niños pequeños y no me dieron rembolso 😤

10/10

Exceptional

26 May 2026

Nicole

It was clean and nice staff.. the outside needs alot of picking up

Partner

4/10

Poor

26 May 2026

Amy

The room had used condom wrappers i asked for towels never got them and the ice machine did not wor nor did the elevator and it was so hot in the rooms

Family_with_children

4/10

Poor

25 May 2026

Abraham

The elevator has been out of service for many days

Friends_and_family Family

10/10

Exceptional

25 May 2026

Maria

No hay elevador de hace mucho es lo único malo

Self

6/10

Pleasant

25 May 2026

Chris

We arrived for a one night stay and the elevator was out so we had to haul our luggage up three floors which is never fun but is what it is. The top two floors ice machines didn’t work. The ac unit in our room made a cricket type sound so it was hard to sleep. But the room was clean and had a comfortable bed and room setup and the front counter guy was a nice guy. And that’s all I have to say about that.

Partner

6/10

Pleasant

23 May 2026

Jaime

AC NOT WORKING
NO REMOTE FOR THE TV

Self

10/10

Exceptional

23 May 2026

Eddie

It was nice and clean

Partner

2/10

Poor

22 May 2026

Xavier

My door to my hotel room wouldn’t stay closed and was unable to be locked. Towels in my room were wet and some sat thrown on the counter as if it was never cleaned. Bed was fixed but didn’t appear to be washed.

Elevators were out of order which isn’t a huge deal — until you find out they’ve been out of order for over a year now. I think that says a lot about their accommodation toward guests and their priorities to get things fixed and done for their stay.

Self

10/10

Exceptional

18 May 2026

Adrian

Everything

Self

8/10

Excellent

11 May 2026

Edgar

Yes

Friends_and_family Friends

2/10

Poor

10 May 2026

Jacob

Staff is not very accommodating and they will take your deposit over the slightest altercation.

Family_with_children

8/10

Excellent

08 May 2026

Samantha

AC unit was broken and stuck on 66, but didn't seem to be cooling. Luckily it was a pretty cool night and I brought my fan. The fire alarm went off multiple times at night and early in the morning. The elevator was out of order but we were placed in first floor room so that didn't affect me. Other than this everything else was great, parking lot was nice, the room was pretty nice too.

Partner

10/10

Exceptional

04 May 2026

Lori

Nice hotel

6/10

Pleasant

01 May 2026

tracy

Great rooms just no breakfast

2/10

Poor

30 Apr 2026

Ariel

Stayed a whole week and didn’t get room service not one time after asking several times … not help from the staff other people complained about bed bugs.. it wasn’t a comfortable stay

Family_with_children

6/10

Pleasant

28 Apr 2026

Gina

The room was clean, but smelled like smoke. The parking was safe and easy. The breakfast was fresh. The staff was friendly. But the elevator was broken, there was no rooms on the first floor and It was very hard for me to go up and down the stairs with my bad knees.

Partner

10/10

Exceptional

27 Apr 2026

Mark

Loved it. Great location.

Self

10/10

Exceptional

27 Apr 2026

aeyon

Parkung us goid, staffs are very pleasant. ]proximitt was friendly. Food was ok. I Idon't mund ciming back

8/10

Excellent

22 Apr 2026

Dinesh

Great customer service the front desk Avi was very nice and helpful

Partner

10/10

Exceptional

22 Apr 2026

Dinesh

Very clean and friendly environment

Family_with_children

2/10

Poor

22 Apr 2026

Elbert

Housekeeping is terrible, there was hair in the shower and on the floor.
The elevator never works

6/10

Pleasant

13 Apr 2026

sean

Elevator has been broken for years and the staff doesn’t go out of their way to be friendly but the breakfast has improved (added waffle maker, a more selection of cold options).
It’s not great but I like it more than the other choices in the price range.

Self

10/10

Exceptional

12 Apr 2026

Irfan

Clean Room,All well ,Staff was very polite

Family_with_children

6/10

Pleasant

08 Apr 2026

GIANLUCA

Breakfast very poor! Very good cleaning.

Family_with_children

10/10

Exceptional

04 Apr 2026

Mirna

Clean Room/ Nice Staff / Loved it

Family_with_children

10/10

Exceptional

01 Apr 2026

Alyssa

parking was easy and room was nice

Friends

2/10

Poor

29 Mar 2026

Amir

They did not let me check in. I arrived around 4 am to check in for the night that I had already paid for. They said, their check in cut off is at 3 am. It it not mentioned any where during my reservation process. The person on check in was rude, abnoxious and would not listen or answer any thing.

8/10

Excellent

28 Mar 2026

Silvia Marlen

Poner agua en la habitación

Friends

10/10

Exceptional

28 Mar 2026

James

Yes

Self

10/10

Exceptional

28 Mar 2026

James

Yes

Self

6/10

Pleasant

27 Mar 2026

Wendy

Room was clean but had a old dank smell. Lift was broken which was annoying lugging suitcases up and down

Partner

8/10

Excellent

22 Mar 2026

Lidia

Yes

Partner

2/10

Poor

22 Mar 2026

Ellan

No me dijeron que tenía que hacer un depósito de 100 $ y aún nose cuando me lo van a devolver

2/10

Poor

19 Mar 2026

Shun Song

The sheets were stained, there was no hairdryer in the bathroom, and the room didn't even have chairs or napkins. My car was stolen from the window of the hotel even though it was parked in front of the hotel. This is the worst hotel I've ever stayed in.

4/10

Poor

19 Mar 2026

Lakeshia

Elevators do not work and breakfast was not available

Friends

8/10

Excellent

19 Mar 2026

Bryson

.

2/10

Poor

19 Mar 2026

Gloria

We left due to inconvenience, sign on counter NO BREAKFAST NO ELEVATOR SERVICE. IM A DISABLE SENIOR SO THIS WAS A HORRIBLE EXPERIENCE, NO EXPLANATION IN ADVANCE NO REFUND. NEXT TIME IT HAPPENS TO US AT Comfort inn
We will never make reservations with Your hotels. I still demanding my REFUND sonce we had to find another hotel, abd and be early next morning to my Appointments at UT SoSOUTHWESTERN MEDICAL CENTER

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Jamal

No breakfast was available as the ad advertised, and neither shampoo.

2/10

Poor

17 Mar 2026

Nadder

To be honest my stay here was very terrible. Almost everything about my room was broken. The only thing that worked were the lights. The bed was not flat and made a high pitched squeaking noise anytime I moved on it, the plastic molding on the walls were all falling off, the couch was broken and as soon as I sat on it I basically fell through it and landed on the floor, the shower door had a water proofing piece that was almost fully torn off, the entire hotel had no tissues, and the room smelt of bad mold the entire time which I'm sure is some sort of health hazard. On top of all that, every time I left my room I had to get my room key rescanned by the front desk because it wouldn’t work anymore. I stayed for only 3 nights and each time I returned to my room on the third floor the key wont open the door so I would have to go all the way back to the front desk and get it re-scanned (happened 3 times during my stay). The elevators were also out of service so we had to carry our luggage bags up and down (I don't mind the exercise but we didn't pay to stay in a hotel with broken basic amenities). I absolutely did not enjoy my stay and it felt like they were just cutting corners in every possible way.

Family

2/10

Poor

15 Mar 2026

Brett

Horrible staff

2/10

Poor

15 Mar 2026

Brett

Horrible staff

2/10

Poor

15 Mar 2026

Brett

Horrible staff

2/10

Poor

15 Mar 2026

Brett

Horrible staff !

10/10

Exceptional

14 Mar 2026

James

Elevator doesn't work.

Self

2/10

Poor

13 Mar 2026

Vanessa

I was told my reservation was being canceled on their end and I would receive my refund and I never did !

Family

2/10

Poor

13 Mar 2026

Ala

The elevators weren’t working
There was a sign stating they didn’t have breakfast
There’s no credit card insert or tap or swipe option
The guests were waiting in line cause there cards weren’t working
They canceled my reservation
It was awful and Expedia won’t refund me

10/10

Exceptional

12 Mar 2026

James

Ok

6/10

Pleasant

11 Mar 2026

Karson

The elevator was broken, the continental breakfast was not open, our keys to our room quit working every day.

6/10

Pleasant

09 Mar 2026

Pedro

Elevator was down; and had to use stairs. Not good for my elderly family. Staff not very greeting. Treated us like we were a burden to them. Had to give a deposit even though we had the reservation.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Gilbert

The property was very inefficient..The elevator did not work...There was no breakfast served as advertised. The hotel did not supply a sufficient amount of towels and face clothes for My room.... Hotels grounds were unkept.

Partner

6/10

Pleasant

06 Mar 2026

Mike

Does not offer breakfast as advertised and the elevator has not worked in 2 years. Noisy all night

4/10

Poor

02 Mar 2026

Simranjeet

The owner or the person at the desk, was rude when I spoke over call and not very welcoming when met in person. There was no breakfast.

6/10

Pleasant

02 Mar 2026

Marisa

Hola en la aplicación dice que tienen desayuno incluido pero en realidad es mentira no tienen y lo que más me molestó fue que cuando hice el check in le pregunté que a qué horas servían el desayuno y me contestó de 7 am a 10 am pero porque no fue sincero y me dijo que lla no lo servían y otra cosa los elevadores no funcionaban y el papel que le pusieron para que vieran que estaba fuera de servicio ya parecía que tenía tiempo que lo avían puesto

Partner

2/10

Poor

28 Feb 2026

Michael

De not even get to check in because there swipe they blocked with tape om it and wanted 1000.00 deposit . Said I would pay cash for deposit then and they said no refund for deposit then . Expedia took my money and won’t do nothing and of course those crooks won’t give my money back .

2/10

Poor

28 Feb 2026

Bryan

Horrible service to begin with I paid for breakfast and there was non. I also didn't like how the room was dirty and also only two dirty towels and a dirty restroom I told the receptionist and all they replied was I can't do anything

Family_with_children

8/10

Excellent

27 Feb 2026

Mike

Room was nice but elevator has not been operational for well over a year. It is obvious that they never intend to repair it

2/10

Poor

26 Feb 2026

Karla

Several things were terrible. The elevator was not working, the pool was closed, breakfast that is included had several things missing such as no milk for the cereal, no cream cheese for the bagels, no jam or butter for toast, coffee had no creamer, no juice of any sort. The towels for the room were minimal, which is a suite , were given hesitantly when asked for more, room was not cleaned unless I asked for service. First day was not cleaned. Furniture in room is old or banged up, carpet was dirty with burn marks. Do not stay here it is not worth it. At check in I was told the rates were lower due to the elevator being broken. No where did it say the elevator was broken. Poor amenities!!

Partner

2/10

Poor

25 Feb 2026

Rhonda

Fridge & coffee maker didn’t work in room. No coffee, or “hot breakfast with healthy options” as advertised @ 0740, & p.m. staff not helpful at all

Self

2/10

Poor

24 Feb 2026

Nicole

Dirty and smell like cigarettes