Comfort Suites NW Dallas Near Love Field

United States , Dallas - TX
DALLAS, 2287 W. Northwest Highway
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100 reviews shown

6/10

Pleasant

28 Apr 2026

Gina

The room was clean, but smelled like smoke. The parking was safe and easy. The breakfast was fresh. The staff was friendly. But the elevator was broken, there was no rooms on the first floor and It was very hard for me to go up and down the stairs with my bad knees.

Partner

10/10

Exceptional

27 Apr 2026

Mark

Loved it. Great location.

Self

10/10

Exceptional

27 Apr 2026

aeyon

Parkung us goid, staffs are very pleasant. ]proximitt was friendly. Food was ok. I Idon't mund ciming back

8/10

Excellent

22 Apr 2026

Dinesh

Great customer service the front desk Avi was very nice and helpful

Partner

10/10

Exceptional

22 Apr 2026

Dinesh

Very clean and friendly environment

Family_with_children

2/10

Poor

22 Apr 2026

Elbert

Housekeeping is terrible, there was hair in the shower and on the floor.
The elevator never works

6/10

Pleasant

13 Apr 2026

sean

Elevator has been broken for years and the staff doesn’t go out of their way to be friendly but the breakfast has improved (added waffle maker, a more selection of cold options).
It’s not great but I like it more than the other choices in the price range.

Self

10/10

Exceptional

12 Apr 2026

Irfan

Clean Room,All well ,Staff was very polite

Family_with_children

6/10

Pleasant

08 Apr 2026

GIANLUCA

Breakfast very poor! Very good cleaning.

Family_with_children

10/10

Exceptional

04 Apr 2026

Mirna

Clean Room/ Nice Staff / Loved it

Family_with_children

10/10

Exceptional

01 Apr 2026

Alyssa

parking was easy and room was nice

Friends

2/10

Poor

29 Mar 2026

Amir

They did not let me check in. I arrived around 4 am to check in for the night that I had already paid for. They said, their check in cut off is at 3 am. It it not mentioned any where during my reservation process. The person on check in was rude, abnoxious and would not listen or answer any thing.

8/10

Excellent

28 Mar 2026

Silvia Marlen

Poner agua en la habitación

Friends

10/10

Exceptional

28 Mar 2026

James

Yes

Self

10/10

Exceptional

28 Mar 2026

James

Yes

Self

6/10

Pleasant

27 Mar 2026

Wendy

Room was clean but had a old dank smell. Lift was broken which was annoying lugging suitcases up and down

Partner

8/10

Excellent

22 Mar 2026

Lidia

Yes

Partner

2/10

Poor

22 Mar 2026

Ellan

No me dijeron que tenía que hacer un depósito de 100 $ y aún nose cuando me lo van a devolver

2/10

Poor

19 Mar 2026

Shun Song

The sheets were stained, there was no hairdryer in the bathroom, and the room didn't even have chairs or napkins. My car was stolen from the window of the hotel even though it was parked in front of the hotel. This is the worst hotel I've ever stayed in.

4/10

Poor

19 Mar 2026

Lakeshia

Elevators do not work and breakfast was not available

Friends

8/10

Excellent

19 Mar 2026

Bryson

2/10

Poor

19 Mar 2026

Gloria

We left due to inconvenience, sign on counter NO BREAKFAST NO ELEVATOR SERVICE. IM A DISABLE SENIOR SO THIS WAS A HORRIBLE EXPERIENCE, NO EXPLANATION IN ADVANCE NO REFUND. NEXT TIME IT HAPPENS TO US AT Comfort inn
We will never make reservations with Your hotels. I still demanding my REFUND sonce we had to find another hotel, abd and be early next morning to my Appointments at UT SoSOUTHWESTERN MEDICAL CENTER

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Jamal

No breakfast was available as the ad advertised, and neither shampoo.

2/10

Poor

17 Mar 2026

Nadder

To be honest my stay here was very terrible. Almost everything about my room was broken. The only thing that worked were the lights. The bed was not flat and made a high pitched squeaking noise anytime I moved on it, the plastic molding on the walls were all falling off, the couch was broken and as soon as I sat on it I basically fell through it and landed on the floor, the shower door had a water proofing piece that was almost fully torn off, the entire hotel had no tissues, and the room smelt of bad mold the entire time which I'm sure is some sort of health hazard. On top of all that, every time I left my room I had to get my room key rescanned by the front desk because it wouldn’t work anymore. I stayed for only 3 nights and each time I returned to my room on the third floor the key wont open the door so I would have to go all the way back to the front desk and get it re-scanned (happened 3 times during my stay). The elevators were also out of service so we had to carry our luggage bags up and down (I don't mind the exercise but we didn't pay to stay in a hotel with broken basic amenities). I absolutely did not enjoy my stay and it felt like they were just cutting corners in every possible way.

Family

2/10

Poor

15 Mar 2026

Brett

Horrible staff

2/10

Poor

15 Mar 2026

Brett

Horrible staff

2/10

Poor

15 Mar 2026

Brett

Horrible staff

2/10

Poor

15 Mar 2026

Brett

Horrible staff !

10/10

Exceptional

14 Mar 2026

James

Elevator doesn't work.

Self

2/10

Poor

13 Mar 2026

Vanessa

I was told my reservation was being canceled on their end and I would receive my refund and I never did !

Family

2/10

Poor

13 Mar 2026

Ala

The elevators weren’t working
There was a sign stating they didn’t have breakfast
There’s no credit card insert or tap or swipe option
The guests were waiting in line cause there cards weren’t working
They canceled my reservation
It was awful and Expedia won’t refund me

10/10

Exceptional

12 Mar 2026

James

6/10

Pleasant

11 Mar 2026

Karson

The elevator was broken, the continental breakfast was not open, our keys to our room quit working every day.

6/10

Pleasant

09 Mar 2026

Pedro

Elevator was down; and had to use stairs. Not good for my elderly family. Staff not very greeting. Treated us like we were a burden to them. Had to give a deposit even though we had the reservation.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Gilbert

The property was very inefficient..The elevator did not work...There was no breakfast served as advertised. The hotel did not supply a sufficient amount of towels and face clothes for My room.... Hotels grounds were unkept.

Partner

6/10

Pleasant

06 Mar 2026

Mike

Does not offer breakfast as advertised and the elevator has not worked in 2 years. Noisy all night

4/10

Poor

02 Mar 2026

Simranjeet

The owner or the person at the desk, was rude when I spoke over call and not very welcoming when met in person. There was no breakfast.

6/10

Pleasant

02 Mar 2026

Marisa

Hola en la aplicación dice que tienen desayuno incluido pero en realidad es mentira no tienen y lo que más me molestó fue que cuando hice el check in le pregunté que a qué horas servían el desayuno y me contestó de 7 am a 10 am pero porque no fue sincero y me dijo que lla no lo servían y otra cosa los elevadores no funcionaban y el papel que le pusieron para que vieran que estaba fuera de servicio ya parecía que tenía tiempo que lo avían puesto

Partner

2/10

Poor

28 Feb 2026

Michael

De not even get to check in because there swipe they blocked with tape om it and wanted 1000.00 deposit . Said I would pay cash for deposit then and they said no refund for deposit then . Expedia took my money and won’t do nothing and of course those crooks won’t give my money back .

2/10

Poor

28 Feb 2026

Bryan

Horrible service to begin with I paid for breakfast and there was non. I also didn't like how the room was dirty and also only two dirty towels and a dirty restroom I told the receptionist and all they replied was I can't do anything

Family_with_children

8/10

Excellent

27 Feb 2026

Mike

Room was nice but elevator has not been operational for well over a year. It is obvious that they never intend to repair it

2/10

Poor

26 Feb 2026

Karla

Several things were terrible. The elevator was not working, the pool was closed, breakfast that is included had several things missing such as no milk for the cereal, no cream cheese for the bagels, no jam or butter for toast, coffee had no creamer, no juice of any sort. The towels for the room were minimal, which is a suite , were given hesitantly when asked for more, room was not cleaned unless I asked for service. First day was not cleaned. Furniture in room is old or banged up, carpet was dirty with burn marks. Do not stay here it is not worth it. At check in I was told the rates were lower due to the elevator being broken. No where did it say the elevator was broken. Poor amenities!!

Partner

2/10

Poor

25 Feb 2026

Rhonda

Fridge & coffee maker didn’t work in room. No coffee, or “hot breakfast with healthy options” as advertised @ 0740, & p.m. staff not helpful at all

Self

2/10

Poor

24 Feb 2026

Nicole

Dirty and smell like cigarettes

6/10

Pleasant

22 Feb 2026

eric

Broken elevator no breakfast

10/10

Exceptional

22 Feb 2026

Umesh

yes it was all good

Self

6/10

Pleasant

19 Feb 2026

Chennae

The elevator was not working and no luggage assistance was offered to assist with taking the stairs to get to the 2nd floor where my room was located. The daily breakfast offerings were very limited: opened hard boiled eggs, small activia yogurts, stale oatmeal packets, cold cereal, water and coffee. Not an appetizing variety. The juice machine wasn't working both days.

Self

6/10

Pleasant

19 Feb 2026

Antonio

room was in good condition, no real amenities other than pool. sketchy people loitering in the parking lot, although I didn’t have any issues it was worth mentioning.

2/10

Poor

18 Feb 2026

Brian

Elevator broken, smells like pot, asked for sheets and blankets for the pull out couch was told no. Paid for breakfast and both days no breakfast was told truck didn’t make it to the hotel. But what has me the most frustrated is we reached out to expedite about these issues and they have not done anything about it. Not even an apology.

Family_with_children

10/10

Exceptional

17 Feb 2026

Evelyn

Good

4/10

Poor

15 Feb 2026

Sonia

I want to let you know some details about the room; it's not worth it. We found the bedspread with a hole and burned, which I reported to the front desk. The phone didn't have a cord, and the coffee maker didn't work; the water leaked everywhere. The USB sockets on the bedside table on both sides didn't work, we were never given the hotel's Wi-Fi password, we doubt the sheets were clean as we found something like crumbs on the bed.

Business_and_leisure

8/10

Excellent

14 Feb 2026

Haley

clean room

Friends_and_family Friends

2/10

Poor

14 Feb 2026

Amber

Staff was annoyed to have to check me in.i felt like an inconvenience. There was so much wrong with this stay I'm just going to list them!
1. Felt unwelcomed
2. Couldn't get a late check out although i checked in at 2am.
They advertised free breakfast but there wasn't a breakfast, in fact there weren't even snacks or vending machines! They also offered free shuttle service to the airport which was also not true, they don't!The elevators weren't working and he originally booked me into a room one the 2nd floor but my bags were too heavy to carry so i asked for a room on the main floor and he was again annoyed he had to change my room! The pool wasn't open so I guess that means the workout room wasnt an option either? The side doors key card machines don't work either! I was so disappointed with everything that everyone something else was wrong or broken i just laughed and almost expected the worst! Idk what's going on with choice hotels lately but their standards have fallen below acceptable recently!

Business_and_leisure Self

6/10

Pleasant

13 Feb 2026

Diane

The room was nice, but on hotels. Com it says that they have breakfast and there is no breakfast. They should probably correct that because thats the only reason I stayed there.

Self

6/10

Pleasant

11 Feb 2026

Lakeitha

Clean room elevator, not working friendly Staff

10/10

Exceptional

08 Feb 2026

Edwin

Room was immaculate. I love the area. I would love to stay there again.

Business Self

8/10

Excellent

06 Feb 2026

Justin

4/5. Would recommend and reasonably priced for the accommodations.

Pros:
Large and spacious
Relatively clean room, bed and bathroom
Business center will take your basic computer needs. Mouse is awfully small however.
Manager and desk staff takes pride in his hotel and delivers solid service

Cons:
No breakfast as of 6 Feb 2026.
Elevator does not work. Hopefully you lift and can move 60 lbs bags up the stairs or you may wanna hit the gym.
Water damage on wall of king bed suite. No mold so does not effect me.
Outdated couch. Still serviceable however.

Business_and_leisure Self

6/10

Pleasant

03 Feb 2026

Marla

Ants crawling around in bathroom or at least that is where I could see them
Maybe this is standard now for this place ….Phone was not connected …. No phone cord
Had to walk to front desk 3 times to finally receive assistance to turn on heat….

2/10

Poor

01 Feb 2026

Sumedh

Avoid at all costs.

This was hands down one of the worst hotel experiences I’ve ever had.

Check-in was a mess. The receptionist was completely uninterested, unhelpful, and didn’t give any proper instructions, no explanation of amenities, layout, or anything useful.

Breakfast was listed and advertised, but there was no breakfast at all. When asked, the front desk blamed “logistics issues” and said the truck didn’t arrive. No apology, no alternative, no compensation.

There is no elevator, which is not clearly communicated, great surprise if you’re carrying luggage.

The room itself was unacceptable. Bedsheets were not clean and smelled foul. Towels were stained. The room didn’t have enough toiletries or towels to begin with.

We called the front desk for fresh towels—no one ever showed up. Tried using the intercom, which did not work at all. Staff support was essentially nonexistent.

Overall, poor hygiene, broken communication, misleading amenities, and apathetic staff. This place fails at the absolute basics of hospitality. I would strongly recommend staying elsewhere.

8/10

Excellent

27 Jan 2026

Katelyn

Nice stay for one night. The room did smell like it had been smoked in in the past, and it was a non smoking room. We did see one small cockroach in the bathroom, but it wasnt too conerning as we didnt see anymore the rest of our stay. I will say the "breakfast" was disappointing. It was from 6-9 and we went at 8 and there was nothing but 2 different types of cereal. The place is decent for the price if needing a place for one night.

Leisure Partner

6/10

Pleasant

26 Jan 2026

Mario

It was ok I’ve stayed at better comfort inns.

8/10

Excellent

23 Jan 2026

Amy

room was clean & comfortable. no coffe in room, breakfast was cereal, coffee & juice only, internet was slow/down. good for a single night for the price but would have stayed elsewhere for less since no real breakfast.

Leisure Self

10/10

Exceptional

23 Jan 2026

Mayowa

The room was spotless, the staff was very nice and welcoming! The environment was stellar. Would highly recommend to anyone

Leisure Self

8/10

Excellent

20 Jan 2026

Renee

Room was clean. Staff was courteous by me having a late check in

Business Family

8/10

Excellent

19 Jan 2026

Shavonne

My biggest disappointment was breakfast,I had called days prior to getting there asking about. So on Sunday morning there was no meat,no scrambled eggs,not even the batter to make the pancakes. So they had bread,bagels and sum boiled eggs n yogurt not knowing how long they been there. It was about 3 different cereals but milk tasted bad. I got a boiled eggs and it was orange on Inside Omg! Never seen anything like this. The only thing good was coffee

Leisure Partner

2/10

Poor

18 Jan 2026

Marco Antonio

No breakfast in the morning
Not house keeping in the room

Business Self

10/10

Exceptional

12 Jan 2026

Brett

Peace and quiet ! I love my stay here every week ! Couldn’t ask for better management!

Business Self

10/10

Exceptional

12 Jan 2026

Brett

Another fantastic stay !

Business Self

10/10

Exceptional

12 Jan 2026

Brett

Fantastic stay as always super helpful staff and the place is cleaned by the best

Business Self

10/10

Exceptional

11 Jan 2026

Ricardo

high recommended

Business Partner

10/10

Exceptional

06 Jan 2026

Nam

Good

Leisure Partner

6/10

Pleasant

05 Jan 2026

CARLOS

The breakfast picture doesn't pair with the real breakfast, be aware you only get a "Continental Breakfast ", also there are a $50 deposite, refundable of course but be prepared.

Leisure Self

10/10

Exceptional

03 Jan 2026

FRANCIS

Great

10/10

Exceptional

02 Jan 2026

Mike

Very nice room

Leisure

2/10

Poor

02 Jan 2026

Michelle

Elevator broke, unsavory people hanging out everywhere. Not easy check in at all

Leisure Family

6/10

Pleasant

30 Dec 2025

Ricardo

Room was good but we selected this place because it said breakfast was included. At check-in I asked what was included and they said waffle, bagels, cereal and eggs. There were no eggs and no spoons to eat the cereal with, only forks.

6/10

Pleasant

29 Dec 2025

Josephine

Room was clean and great , was expecting more out of the breakfast. Been to other hotels with more variety like eggs , bacon, sausage, yogurt, fresh fruit.

Leisure Family

4/10

Poor

29 Dec 2025

Schineariah

Elevator broken, refrigerator didn’t work, keys didn’t work on outside doors, had to always walk to the front of the hotel to get all the way to the back of the hotel where my room was with all my bags. Terrible stay

Business_and_leisure Partner

4/10

Poor

25 Dec 2025

Matthew

Our room was very dirty at this hotel , with stains on pillowcases and couch. There’s also no working elevator and the breakfast is the worse I’ve seen at a Comfort Suites with no hot items except for waffles. Don’t bother. I know the price is tempting but don’t be fooled.

Partner

8/10

Excellent

20 Dec 2025

Chris

The cleanliness of the room is what stood out the most to me. Everything was nice, neat, & most of all fresh & clean!!!

6/10

Pleasant

20 Dec 2025

Michael

Tried to say that Ismoked in the room but i dont smoke at all so be sure you do a walk through before you leave. They kept my deposit

Self

10/10

Exceptional

19 Dec 2025

Brett

Another great stay

Business Self

10/10

Exceptional

19 Dec 2025

Brett

Another great stay !

Business Self

10/10

Exceptional

19 Dec 2025

Brett

Another great stay at the comfort inn ! Mrs Vee is the best !

Business Self

2/10

Poor

19 Dec 2025

Michael

Room was dirty. Hand rail on 2nd floor shakes. Not attached properly. White bread waffles Cheerios and frosted flakes was the only food choices. No fruits. No juices all vending machines on property are broke. Check in 4 toddlers were screaming Thier heads off.

10/10

Exceptional

15 Dec 2025

Tanya

Staff was nice,room was nice and clean

Self

2/10

Poor

08 Dec 2025

Roderick

They didnt honor the price that was quoted and made me pay an addtional deposit
The breakfast wasnt what I was use to at Comfort Inn
My stay this time was very disappointing

Leisure Partner

8/10

Excellent

07 Dec 2025

Gedeon

Staff was too quiet, and I killed a crotch in the bathroom. However, everything went well.

2/10

Poor

07 Dec 2025

eddie

Tv did not work. Bottom bed had stains (food products spill) elevator was broken ans still gotva 3 floor room after requesting 2st floor. Front desk staff appeard not have no concerns of the issues

10/10

Exceptional

05 Dec 2025

Brett

Had another great 4 night stay and Mrs Vee Patel is the best manager always treats me well and accommodates all my needs thanks for a great stay and I will see yall Monday !

Business Self

4/10

Poor

05 Dec 2025

Lidia

Not fresh bed linens with some spots.
Unwanted procedure of $50 security deposit
Shower only without tab
Poor breakfast

Friends_and_family Family

2/10

Poor

04 Dec 2025

Anthony

Dey took my money and wouldn't not refund u guys my money dey made cancel my reservation because I didn't not have my card on hand to charge me for deposit I showed Dem my card on my phone never again

Business_and_leisure Family

2/10

Poor

04 Dec 2025

Steven

The smoke detector in the room beeped every 90 seconds. I left the room and was not given a refund. This property is awful. Do not ever stay here. The customer service is awful.

Business_and_leisure Self

2/10

Poor

04 Dec 2025

Frank

Elevator was broke the refrigerator was broke my 40 seafood spoiled and I was not compensated

2/10

Poor

04 Dec 2025

Luis

Please spend the extra $20 and stay elsewhere seriously!!!

Vee the front desk receptionist, who also claimed to be the owner, was shockingly unprofessional and disrespectful.

During the morning breakfast rush, in front of other guests, she raised her voice at me simply because I politely asked whether any first-floor rooms were available. I am nearly 70 years old, and the elevators were not working and I explained it was painful to go up and down the stairs.

Instead of offering assistance or even a calm explanation, she loudly screamed at me that because I “paid a low rate,” they would not be switching my room. I tried to explain that the rate shown online was out of my control, but she continued to escalate the matter and scream at me more. I have never seen such unprofessional level of service.

To make matters worse, while checking out, I witnessed Vee aggressively knocking on guest doors and loudly telling them it was time for check out. It reinforced the overall lack of professionalism at this hotel.

I truly hope management reconsiders who they allow to represent their customer service, because this was one of the most uncomfortable hotel experiences I have ever had.

Leisure Family

10/10

Exceptional

03 Dec 2025

Todd

Yes the rooms were perfect and the staff on duty was most professional. Thank you

Leisure Self

10/10

Exceptional

01 Dec 2025

Tania

Very cleaned , please go there you guys won’t regret it.