Hotel Aquamarin

PAPENBURG, Feilings Goarden 7
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Gagandeep

Great stay at the Aquamarina hotel

Family_with_children

10/10

Exceptional

07 Mar 2026

Tylor

The staff are like family and they make you feel that way as well some of them have been here for 25 years many of them over 10 years! Its very well managed and operated and feels very safe! Lots of nice families playing in the pools and water park! Its is great value as well!

Self

2/10

Poor

28 Feb 2026

Habib

The first night we checked in, we were given a tiny room with two beds with balcony instead of a King Bed.

Shower and toilet were in one tiny, depressed room.

All night doors and balcony sliding door was making noices. Couldn't sleep at all.

First thing in the next morning i went changed the room and paid extra to stay comfortably. I m now considering not to use expedia.

6/10

Pleasant

26 Feb 2026

Jessica

The rooms were just okay. The beds were really low and not comfortable at all. Staff were very nice but overworked and single threaded. We went to dinner and only 2-3 hosts were available for all of the tables. This hotel is good for the very last minute booking.

Family_with_children

8/10

Excellent

21 Feb 2026

Patrick

The staff was very nice

Family_with_children

4/10

Poor

21 Feb 2026

MICHAEL

The whole staff is unbelievably rude; and the food was bad everyday. Bottom of the shelf liquor. Nice clean rooms with hot water and cable tv. Nice beach location, but hotel staff too lazy to maintain the weeds.

Family_with_children

10/10

Exceptional

16 Feb 2026

Angela

Beautiful

8/10

Excellent

14 Feb 2026

Emilie

Room was great, staff was very helpful and friendly and so close to our activities

Leisure Family

8/10

Excellent

12 Feb 2026

Heather

Resort was very clean, beach and pool nice
Staff very helpful and friendly
Would stay again

8/10

Excellent

11 Feb 2026

Leonidas

Clean room and staff was the best. The rooms are a little bit outdated. Also the breakfast can be better

8/10

Excellent

10 Feb 2026

Ronghui

Aquamarina Beach Hotel has a very good location, close to the beach and convenient for getting around. The hotel offers great value for the price, and the staff are very friendly and helpful. Housekeeping was done on time and the room was kept clean.
However, there were a couple of downsides: the hot water was limited, and the blankets provided at night were not warm enough, so it felt a bit cold.
Overall, it’s a good choice for a budget-friendly stay with an excellent location.

10/10

Exceptional

09 Feb 2026

Galina

The staff is amazing!!!
Tadeo, the hotel hospitality and entertainment director, is the most positive

8/10

Excellent

09 Feb 2026

Tracy

Room was clean. Staff helpful. Family friendly. Lots of activities. Good value.

Leisure Family

10/10

Exceptional

09 Feb 2026

Khavin

Great accomendation

Leisure

2/10

Poor

04 Feb 2026

Erika

Not the friendliest. My daughter was very sick vomiting and I had to ask for extra towels and sheets 3 times before they would bring it to us. Made us feel like we were a burden. Terrible, do not book with this hotel.

Leisure Family

2/10

Poor

29 Jan 2026

Kyle

super outdated, bad service. must return remote control for tv to the front desk and all keys and towels keys. I cut my bracelet off before checkout and for some reason they told me that I had to go retrieve it from the trash!! I have never had to return a bracelet in my life and it was embarrassing.Also the main bar and gift shop were closed! stay away!

Leisure Partner

4/10

Poor

29 Jan 2026

Tina

The food was okay. The rooms were okay. Shower head was horrible and we heard moving furniture ALL DAY LONG EVERY DAY screaming child in hallway. It’s not all inclusive like they say.

8/10

Excellent

27 Jan 2026

John

Everything was pretty good. Nice service & staff. However, Silly to try and charge us in the restaurant for a small glass of milk for our babies bottle … a classy and kind gesture would be to gladly give us some milk. Seriously???

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Alejandro

The staff is super attentive great place for quiet vacations yet fun activities for everyone

Leisure Self

10/10

Exceptional

16 Jan 2026

Lisa

Spotless room, great staff, right on the beach, and a short stroll from the ferry to Isla mujeres. Pools and hot tub were excellent, food was very good!

Leisure Self

8/10

Excellent

11 Jan 2026

Robert

⸻

⭐️⭐️⭐️⭐️ 4 out of 5

This is a budget all-inclusive resort and is worth every penny.

The rooms are extremely clean, although the bathrooms are a bit small. One of the best features is that every room appears to have an ocean view, which is a huge plus for a resort in this price range.

The food is good, not great, but acceptable for a budget all-inclusive.

What truly stands out is the staff. Everyone — from the front desk and bellhops to housekeeping, waitstaff, bartenders, and security — was outstanding and very welcoming.

I traveled solo and stayed for six nights. I had stayed here over 30 years ago and returned for nostalgia. I honestly enjoyed it even more this time and would definitely stay again.

Leisure Self

6/10

Pleasant

08 Jan 2026

Raymond Thomas

More variety of food is needed,

Leisure Family

10/10

Exceptional

06 Jan 2026

marvin antonio perez

Yes

6/10

Pleasant

06 Jan 2026

Nalini

There was a charge for everything even a lost keycard

Leisure Family

6/10

Pleasant

03 Jan 2026

Michael

You have to pay for everything inside property including fridge, gas stove. They do not provide a microwave.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Maria

The room was decent and the staff pleasant , however this is not a resort, it is a hotel! The food is cafeteria food, tasteless, terrible and it looks like old food! The beach is dirty, full of allgies , and trash, you can not swim in it. I booked my stay for a week with the intent to stay indoors in the supposedly resort as Expedia has listed! I couldn’t !!!! I will be dealing with Expedia for false advertising !

10/10

Exceptional

03 Jan 2026

Isaac Magdiel

Everything was great!!! Had a good vacation no problem at all

10/10

Exceptional

29 Dec 2025

Lacey

We booked this last minute, and it was a really nice place to stay with two young children. It is right by the beach. It also has two pools, and a zero entry water park. There was a buffet or order off the menu option for all meals. A few things would make it better: the pools were pretty cold. Our kids love the water, but they had a hard time

10/10

Exceptional

26 Dec 2025

Robert

Wonderful property and the staff is amazing!

Leisure Family

10/10

Exceptional

20 Dec 2025

Lucas

Staff

8/10

Excellent

07 Dec 2025

Newton

good rooms, excellent location in the heart of the hotel zone, very good value. The food not a lot of choices in buffet, but good. The facilities are very good. Service excellent.

8/10

Excellent

02 Dec 2025

Rosa

My room was very clean and staff was amazing. The noice was awful the next door people were very rude, loud and slamming doors at 2 am or yelling through the hallways. I had an issue with an employee at the food place. He was so annoyed when I requested a plain cheeseburger for my son who has lots of food texture issues. Thankfully, another employee interfered and he switched things around. The ladies and gentleman at the front desk were awesome as well as all the people in the main restaurant.
One thing I was not expecting was to be charged to

8/10

Excellent

01 Dec 2025

Miguel

Was good all clean, room nice a good view, i enjoyed

Partner

10/10

Exceptional

29 Nov 2025

Dina

Thanks for your service and your hard work in helping me to have a good time there in Mexico.

Leisure Self

2/10

Poor

19 Nov 2025

Luis F

La atencion al cliente es nefasta, falta de interes de que tuvieramos una buena imprecion, la habitacion nada que ver de lo que ponen en sus publicaciones, y sobretodo propaganda engañosa nada de lo que publican es verdad deberian detener mas cuidado para contratar su personal no sirve para nada sus servicios.

Leisure Self

8/10

Excellent

15 Nov 2025

Maria Asuncion

The room it's ok, the house keeping service it wass good, the only concerns its reject linen and provide amenities like conditioner body wash, and more wash cloths

Leisure Partner

2/10

Poor

14 Nov 2025

Angela

Over all not worth the stay. Less then 1 star.

Leisure Partner

6/10

Pleasant

14 Nov 2025

John

The building is old but relatively clean. I knew that before I booked. The staff was nice. The

8/10

Excellent

14 Nov 2025

Baher

Clean room and staff were good but I had to pay for room with refrigerator. In my scheduled plan with Expedia ii was all inclusive!

Leisure Family

6/10

Pleasant

13 Nov 2025

Mark

Staff was very friendly and tried really hard to speak English. Place is old food was horrible and not much to do.

Leisure Family_with_children

6/10

Pleasant

11 Nov 2025

Laura

Some of the staff were very friendly, others were standoffish, not sure if that was due to language. The hair dryers didn't work. The safes were broken, we got a letter saying that they weren't responsible for our valuables if they're out of the safe. But in the end nothing got stolen, the housekeeping staff were very nice. Hotel was quite run down. Food was ok. Air conditioning worked well, bed was comfortable. Really good price. They charged us $21 per day to use the fridge, plus some other fees that were smaller. Not perfect but good for what we needed.

Leisure Family

10/10

Exceptional

09 Nov 2025

Edwin

Pleople very nice and polite

Leisure Partner

10/10

Exceptional

09 Nov 2025

Nelida

Excelente

6/10

Pleasant

03 Nov 2025

Edgar

The staff was good, I just did not appreciate the extra fee at the check in and making you sign that you agree of to pay that fee otherwise you must go to another hotel. also they give you a tv remote control and check in and must return at check out, in all of my travels I have never seen this, not even in two star hotels. and the wait at the check out so they can check the room before they can gave me a receipt, I do not know is this common in al the hotels, but definitely I will not book that hotel again

Business Self

2/10

Poor

01 Nov 2025

Len

Won’t be returning

8/10

Excellent

01 Nov 2025

Patrick

Clean room.
Courteous and helpful staff.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Manuel

Close options to food and beer!

Business_and_leisure Self

10/10

Exceptional

05 Sep 2025

Bogdan A

Very nice hotel I’m second time there.

Leisure Partner

10/10

Exceptional

28 Jul 2025

MAVIS CLAUDIA

Muy buen lugar

Leisure Self

10/10

Exceptional

24 Jul 2025

Ivone

Great place to stay

8/10

Excellent

15 Jul 2025

RUBEN

Hotel muy pequeño y albercas

Friends_and_family Family

4/10

Poor

11 Jul 2025

ELODIA

8/10

Excellent

07 Jul 2025

Abhishek

They did an effort to decorate the room for a special occasion.

Leisure Partner

10/10

Exceptional

05 Jul 2025

Dayana

Good option if you want to save money.

8/10

Excellent

28 Jun 2025

Farzana

The staff were super helpful especially Daniel . The room is dated with some better decoration would be amazing . Difficult to charge phone and laptop as power points are limited. Nice overall stay 🙏

Leisure Family

8/10

Excellent

28 Jun 2025

Tatiana

It’s a 3 star can’t expect everything to be awesome but the service was amazing and for that they get a 5 and the entertainment by the pool was fun.

Leisure Family_with_children

8/10

Excellent

24 Jun 2025

Wilguens

Everything

2/10

Poor

23 Jun 2025

Maritza

This resort was a huge disappointment. The room smelled like mold the moment we walked in. The bedding and towels were old, worn out, and didn’t feel clean. It was honestly uncomfortable staying there. On top of that, the front desk staff Daniel was rude, unwelcoming, and clearly didn’t care about guest satisfaction. Basic hospitality was completely missing. I would never stay here again and definitely do not recommend it.

6/10

Pleasant

03 Jun 2025

Eddie

A very discounted hotel that matches the price point... nothing fancy, but generally ok if youre just in need of a bed and a shower. Make sure you save yourtowel and key cars, as they charge you $20 US if you lose a towel card.

Leisure Self

10/10

Exceptional

30 May 2025

Abby

I liked the location because there is the harbor, parks, and restaurants within walking distance.

The staff was so friendly and the activities on site were very entertaining.

Leisure Partner

10/10

Exceptional

26 May 2025

CESAR

Leisure Family

2/10

Poor

15 May 2025

Sharon

Got there at 9:40am i was on line and they called over the lady behind me and asked how can we help you totally ignoring me and my family. They stated we can not give you a room until 3pm when they acknowledged me. We had to sit in waiting area until 11 were permitted to go into the buffet section where the food was not good at all and it was the repeat items daily. At the pool section there was another buffet and one day i went in with my daughters in our bathing suits as we would get in pool after and they told us to get out and go put clothes on i was truly upset with the experience i also brought insulin with me as i am diabetic and noticed fridge in room was off i asked and they wanted to charge a couple hundred pesos to use it which i did not pay. A lot of money spent and felt horrible the whole time.

Leisure Family

8/10

Excellent

06 May 2025

Marva

Breakfast not that great. Close to the beach with water activities. Various pools with activities and fun. Easy for Uber’s to get to, in a central location.

Leisure Family_with_children

2/10

Poor

06 Apr 2025

Usman

This is a terrible overpriced hotel that I don’t recommend anyone to stay in. Very Filthy hotel. Rude staff. No one understands English very well. Filthy washroom with old rusted shower. It’s open from all sides when it comes to the hotel exterior construction, lizards can come in the room easily. I checked out two days early and will be coordinating with Expedia for a partial refund although I know even Expedia won’t be assisting. The hotel stated to contact agency (Expedia) for a refund. This hotel is not even close to the pictures it’s advertised as. Some rude staff at the pool side also

8/10

Excellent

31 Mar 2025

Diane

Enjoyed a couple of days. Mostly Mexican families with fun pools and large splash pad. Quiet at night. Sweet small beach with palms. Food was okay. Service outstanding.

Leisure

4/10

Poor

22 Mar 2025

Luis

Not exactly what we were expected. The bathroom smells funny; towels too old; bed sheets old white grey color. Personel do the best they can but the issue is from management business. Breakfast buffet too poor (you can get better menu at Deny’s).
The location for this hotel is just what is save it

Leisure Family

8/10

Excellent

09 Mar 2025

Javier

4 star

Towels in hotel are super old only,over all good clean place,Definitely will stay here again ,

Partner

8/10

Excellent

03 Mar 2025

Mohammad asif

The place was clean and the stuff was great!! The only thing I would love to see improvement will be a better food quality.

Leisure Family

8/10

Excellent

27 Feb 2025

Julie

The resort was wonderful for a quiet vacation, the beach is wadeable but not really swimmable because of the seaweed. It is a close walk to the Ferry. The staff is nice, but not many of them speak english. The rooms are very clean and nice! We only ate at the buffett for all inclusive once because EXPEDIA was very dishonest in their presentation of the price of the all inclusive resort, and when I spoke with someone to book my stay she led me to believe it was all inclusive, but when we got there we found out the price we paid did not include meals. This was not the resorts fault but I will definitely NEVER BOOK THROUGH EXPEDIA AGAIN. They were no help and took no responsibility.

Leisure Partner

8/10

Excellent

11 Feb 2025

Bradley

Aquamarine

Pleasant stay. The beach isn’t what it is on the south end of the boulevard and caters more to Mexican tourism. Definitely worth the reasonable price.

2/10

Poor

10 Feb 2025

Madison

Listen to the other bad reviews and do not stay here… if you do, do not pay the all inclusive package. The food is horrendous, they had raw meatballs on the buffet that were nor hot or cold… The midday “snack” is watered down nachos, and the cheapest looking pizza I’ve ever seen, imagine worse than Totino’s frozen pizzas if you’re from the US. We basically ate salad there and had to get food other places.They say they will charge you if you use the mini fridge or kitchenette in the room, normally those are INCLUDED in a All-Inclusive package?? The towels they have are extremely rough and ripped up. The bathroom has no exhaust fan, once you shower it stays humid in the bathroom until the next day midday. If you have asthma or mold allergies I do not recommend this place, I had a very bad flare up in my 3 days stay. The service at the front counter was awful, Esther is a very rude. The breakfast waiters are also VERY RUDE. If you have CHILDREN, this place closes the pool at 8. If you plan to stay here and go to the beach all day there will be no time to enjoy the pool when you get back because they close it so early? The beach area they have is black and full of seaweed… The most disappointing part. The margaritas and pina coladas are also pretty bad, watered down and chunky ice. Beds are hard, they are also not a queen size my husband and I sleep comfortably in a queen size at home but here we slept separately because the beds are so small . Not a 4 star hotel.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2025

Anwar

I like this property and stuff who are very cordial and helpful. I stayed January 29 to Feb 2. Lots of parking and opposite site OXXO where you can buy almost all even SIM

Leisure Family_with_children

8/10

Excellent

31 Jan 2025

Saylor

Great pools but not a dreamy beach due to seaweed which is not the fault of the hotel. It’s a sweet hotel that host families. This is not a Cancun party destination. It is helpful to know some Spanish if you stay here. Easy access to buses, Puerto Cancun ( giant shopping mall).

Leisure Friends

8/10

Excellent

24 Jan 2025

Clement

Like staff .

Leisure Partner

10/10

Exceptional

22 Jan 2025

Abe

We really liked the pool options and the easy access to everything and the friendliness of the staff, you can tell it's an older place but it's well taken care of and the price was right for us.

8/10

Excellent

16 Jan 2025

David

poor wifi

Leisure Family

8/10

Excellent

15 Jan 2025

kathleen

The staff is excellent a standout is Fausto the door man he goes above and beyond always making you feel welcomed. Property is clean and well maintained. Towels and sheets have seen better days although clean. A nice stay

6/10

Pleasant

15 Jan 2025

lea

This place is nice enough. Everything is average.The staff is nice, but not going out of their way to make sure your have great stay. They charge you to turn on the refrigerator. The breakfast was good. The walls were so thin that I could hear the cellphone alerts from the room next door. I could hear their snoring as well. The towels were all very work out and ripped. There is no wifi. They claim there is wifi but when you arrive they tell you the wifi isn't working.

Leisure Family

6/10

Pleasant

12 Jan 2025

Pooja

Beachfront property but Overpriced

1. The best thing about the property is the beach access.
2. The pool and jacuzzi are good, poolside bar and snack bar were nice and not that expensive
3. There is a Starbucks, oxxo, and money exchange nearby

But it is not worth the money you pay overall!

1. The rooms are old, not like the pictures
2. The bathroom is so small and old and the door was not sliding properly, The Shower is the worst, lukewarm water only no hot water.
2. Towels are in the worst condition ever

Leisure Family

10/10

Exceptional

10 Jan 2025

Bogdan

I love This hotel very clean , big room good big parking all services is very nice and quick response definitely i will come back. Thank you !!!

Leisure Self

4/10

Poor

07 Jan 2025

Svetlana

At the front desk we were told to pay extra $300 because we are Americans. What? I had to call Expedia to figure it out but no luck as all phones are robots. Food is not good, limited, no fruits, no snacks. Will not recommend it.

Leisure Partner

8/10

Excellent

06 Jan 2025

Rebecca

The staff was awesome. Everyone was so helpful, especially the buffet workers. With four pool areas and a beach, nothing was crowded. While our room was mostly clean, the floor was really dirty. That was really our only issue.

Leisure Friends

2/10

Poor

04 Jan 2025

Shi

Everything is limited. Food, entertainment, if you come here for the first time, I don’t recommend. Very disappointed. When I book with Expedia, it says all inclusive, but when I come here become breakfast only.

2/10

Poor

26 Dec 2024

Berta

Habitaciones pequeñas y viejas, no se puede cargar su celular cómodamente porque los enchufes están lejísimos de la zona de dormir servicio mal, los personales de recepción y de limpieza son mala ondas, comida horrible, es literalmente comida de pueblitos y se cobran como high cuisine, playa fea, carga irrazonable, totalmente no vale la pena, el peor hotel de Cancún por favor nunca ir

Leisure Friends

6/10

Pleasant

14 Dec 2024

Grant

Nothing unique. Needs updating. Very limited

Leisure Self

8/10

Excellent

09 Dec 2024

Brian

Everything was good in my opinion. It is kid friendly prepare for that. Seems like alot of locals which is fine. Hot tub is nice. Drinks were good and cheap if inclusive package isnt done. The beach is ok i went in an my feet sunk a half a foot lol probobaly not the best. The only negative is the wifi signal needs to be stronger especially being on the 6th floor alot of cut in an out

Leisure Self

8/10

Excellent

02 Dec 2024

Roberto

Internet connection was not the best, but room was comfortable and breakfast buffet was good with nice service

Leisure Family

10/10

Exceptional

18 Nov 2024

MARTHA MAYORGA

Excelente

Leisure Partner

10/10

Exceptional

18 Nov 2024

MARTHA MAYORGA

Excelente servicio y cerca de la playa.

Leisure Partner

10/10

Exceptional

17 Nov 2024

MARTHA MAYORGA

estar muy cerca de la playa.

Leisure Partner

6/10

Pleasant

11 Nov 2024

Robin

Didn't like

Business_and_leisure Family_with_children

10/10

Exceptional

03 Nov 2024

Charles

Great service and nice pool and restraunts. Beach is kinda small.

Business_and_leisure Partner

8/10

Excellent

31 Oct 2024

Len

We will be back

2/10

Poor

24 Oct 2024

Khristine

Don’t waste money here. The room has a smell that will interrupt your “vacation”.

Leisure Family_with_children

10/10

Exceptional

14 Oct 2024

NEVILLE TROY

Nice staff

Leisure Family

8/10

Excellent

03 Sep 2024

Amber

Staff was friendly & helpful. My room was clean with a descent view. I would return

10/10

Exceptional

02 Sep 2024

Jonathan

Es un lugar no muy caro y tranquilo, la playa tiene esas plantas que quedan en la orilla pero esta super relajado y todos fueron amables. Volveria a hospedarme ahi. Es para personas que buscan algo tranquilo y no muy caro.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Lesia

Food and service is excellent. I will back at soon..

Leisure

10/10

Exceptional

08 Aug 2024

Marco

I like the location; I can go anyplace I like.
Staff is very friendly and helpful.
Cleaning was excellent.
Breakfast has many good choices.
Overall, I will recommend this place.

Leisure Partner

4/10

Poor

22 Jul 2024

Myrna

El buffet no esta my bueno
Las reservaciones en Expedia para las edades de
Menores de edad no coinciden con las del hotel Aquamarina que el precio es de adulto a partir de los 13 años

Leisure Family