Epic Hotel

United States , Los Angeles - CA
PICO RIVERA, 4335 Rosemead Boulevard
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100 reviews shown

10/10

Exceptional

02 Mar 2026

Chanaya

Everything was great. Thank you !

10/10

Exceptional

02 Mar 2026

Christian

Excellent facility except for they run you away from the pool seating saying its reserved.

Partner

6/10

Pleasant

26 Feb 2026

Steven

Not really their fault but, lot of immature guests at hotel. Constant racket, think they had to kick one group out due to the on going disturbance from 9pm- 2AM. But that seems to be the Miami crowd on the whole.

Family_with_children

4/10

Poor

24 Feb 2026

Howard

Never stayed at a hotel where I had to wait for a table

10/10

Exceptional

22 Feb 2026

Kimberly

Really great staff . The room was also very clean and give a lot of complementary things.

Friends

10/10

Exceptional

20 Feb 2026

Alding

The room and hotel was spotless.The staff was extremely helpful and attentive. Definitely would be coming back!

Partner

6/10

Pleasant

17 Feb 2026

Anya

The room (and hotel, in general) was clean and in good condition. I only noticed some mild issues. A crack in the bathroom sink, wood chipping/ paint stripping on some baseboards, my privacy (do not disturb) light was not working. The balcony door was very hard to open and close. I tried several times to run a bath but could not get the handle to move. I called the front desk & they said they would send someone up right away. After 30 minutes, no one had come so I called back & told them not to bother as I didn't feel like waiting all night for someone to show up. The last time I stayed at the hotel, there were no robes, slippers, yoga mat, etc. in the room. When mentioned, I was told those things need to be requested (even though I've never had to do that staying at any previous Kimpton hotels). I did request it this time and they send they would send them up, but when I got to the room there were robes and a yoga mat but no slippers. The slippers were brought up shortly after, by an attendant. 2 of the 3 times I ordered room service I was told the wait was at least an hour. Once it came up within 20 minutes the other time was within the hour time frame. There is little to no soundproofing (at least for outside). Even though I was on the 27th floor I could hear most of the traffic outside.

Self

10/10

Exceptional

16 Feb 2026

Kennedi-Paige

Clean, staff was very helpful

Leisure Friends

6/10

Pleasant

15 Feb 2026

John

I really wasn't impressed for the cost of the room, I expected more. I felt the bed was not very comfortable, the pillows as well. I had to pay almost $90 just for Valet for the night for my Diesel truck......The staff was very nice and helped me with some lady items for my wife without charging me. Again I don't mind paying for pricey hotels but I felt paying well over $800 for a night for the room we were in was Definitely not worth it. I'm use to stayng in Opal or Noble house resorts and have never minded the cost for the quality. If im spending that kind of money I want a good night sleep and we did not have that.

8/10

Excellent

15 Feb 2026

Kimberly

The valet parking can use some improvements.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Cristie

The room was perfect and the staff could not have been nicer or more helpful .

6/10

Pleasant

13 Feb 2026

Parker

Room was not very clean. Housekeeping did come and clean the room but it was an inconvenience on our first day of our trip

10/10

Exceptional

10 Feb 2026

Ciera

The room was beautiful. Everything about my birthday stay was magical. Staff friendly and the view from the room is amazing. Minutes from everywhere.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Jeanne

Service was exceptional. Welcome bag for my Dog. Only had a long wait for valet, but that seems usual.

Business_and_leisure Pet

6/10

Pleasant

05 Feb 2026

Cheryl

View from the room amazing and hotel was nice.
However disappointed overall with the service of the hotel. Each morning for breakfast we were asked to wait with other guests in an area, sometimes more than 15 mins to be seated, even though tables were available and made up. Seemed odd they didn’t seat guest straight away. Food though was lovely.
We had a problem with our safe one morning. It took me 5 phone calls from the room and speaking to someone at the desk. Security eventually sorted the safe that evening when I insisted it was urgent. Very frustrating.
Room wasn’t cleaned till late afternoon. We would get a knock when we had been out all day and getting ready for the evening.
No complementary water in room. Bottled water was $10.
Overall I think there are not enough staff in this hotel which is letting it down.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Zaire

Great hotel overall!

10/10

Exceptional

02 Feb 2026

Rihana

Everything was perfect

Leisure

10/10

Exceptional

31 Jan 2026

Honastasia

Room was amazing

Partner

10/10

Exceptional

30 Jan 2026

Laurie

Room was spacious and clean.

Leisure Partner

8/10

Excellent

29 Jan 2026

Yves

The rooms were spotless and the staff was curteous. Im am just not sure of the price was charged for rooms was worth it though. Ive stayed at much better hotels for that price point

Leisure Self

10/10

Exceptional

29 Jan 2026

Claire

Perfect location!

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Felipe. A

The sink has dirty

10/10

Exceptional

25 Jan 2026

David

Cool venue

4/10

Poor

25 Jan 2026

Amy

This IHG property was by far the worst I’ve ever stayed at. The staff was unfriendly and unaccommodating. I requested the manager to contact me to discuss our stay, but I never received a call. When I responded to a text asking for the manager’s contact information, they first got my name wrong, calling me Maribel. Then, they claimed the manager was in a meeting and they were passing the message along. I never heard back.

The biggest issue was with the valet service. The website and outside the valet area clearly listed the prices. We had a van, and they parked it in the hotel’s front lot, indicating it was oversized, which was correct. We anticipated paying $70 a night. However, the staff was concerned about “double oversized” vehicles and charged us double the price at $140 a night. This information was not posted on the website, at check-in, nor on the valet window. It seemed like these prices were made up. When I asked where this was posted, they couldn’t show me. When I asked at the front desk, they said “valet is separate from us.” When I spoke to the valet, they said “they are with the Kimpton brand and front desk can explain”. No one could explain.

So, I moved my vehicle and parked literally across the street (a 2-minute walk) instead of at this hotel. It was a huge inconvenience and seriously dampened my experience. I was stressed because I couldn’t get honest or correct answers when asking about the charges. This has never been my experience with IHG or a Kimpto

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Bethany

One of my favorite hotels in Miami I stay every six months!

Business_and_leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Jorge

Excellent service!

Leisure Self

6/10

Pleasant

23 Jan 2026

Matija

Room was nice, location was great. Breakfast was ok, but they need to work on the selection. One thing they for sure need to fix is their charming system which has created two charges which couldn’t be explained by the guest desk. Those charges went away a week later which is still not acceptable.

Partner

8/10

Excellent

22 Jan 2026

Maria

We’ve stayed at many Kimpton hotels in Europe and the quality v price was much better in Europe. Premium brand products and interiors in Europe and this one just felt a little lacking in the room interior and products, especially for the Miami price tag £350 per night plus £50 parking daily. Overall a really nice hotel but not quite to the level we have experienced in Europe

Leisure Partner

8/10

Excellent

21 Jan 2026

Nicolle

The bar was a great place to grab a few drinks and mingle with others. Bartenders were knowledgeable and mixed drinks like they were a true work of art.

Self

10/10

Exceptional

20 Jan 2026

Paul

This is a great property in a great location on the water. We had no issues and enjoyed our stay. The restaurant Zuma was fantastic. The rooftop terrace was a great place to watch the big game and meet people

Leisure Partner

10/10

Exceptional

20 Jan 2026

tyeyeeka

I did not eat breakfast

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Peter

Clean room, friendly staff

Leisure Family

10/10

Exceptional

18 Jan 2026

raymundo

Great view

10/10

Exceptional

15 Jan 2026

Leslie

Very helpful staff.

Business Self

10/10

Exceptional

14 Jan 2026

Crystal

Always a good experience here!

Leisure Partner

10/10

Exceptional

13 Jan 2026

Ebony

Stayed here for my solo birthday trip and enjoyed everything about this hotel! My room was clean and spacious. Loved the balcony with water views. Enjoyed the daily coffee bar in the mornings and wine in the evenings. Valet parking was expensive. I'll most likely use rideshare the next time instead of renting a car. Great location within walking distance to restaurants, grocery store, and Kaseya Center. I will absolutely stay here again the next time I visit Miami!

Self

6/10

Pleasant

13 Jan 2026

Miloud Alain Hassene

Spatious room. The worst bed ever. Very poor cleaning.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Susan

Very clean, friendly and great places including dining options to walk to.

Business Self

10/10

Exceptional

11 Jan 2026

Alexia

Everything was top tier and worth every penny!

Leisure Partner

10/10

Exceptional

11 Jan 2026

Neil

Well located, lots of restaurants to walk to..including Hell's Kitchen Miami. Nice outdoor pool.

10/10

Exceptional

11 Jan 2026

Rhonda

Room was spotless and the hotel staff was excellent

8/10

Excellent

08 Jan 2026

AHMED MOHAMMED

10/10

Exceptional

08 Jan 2026

jacob

Always a great stay.
Love the views, location and Giant tub!!

10/10

Exceptional

08 Jan 2026

lauren f

Dinero & Sophia were a delight. Rooms gorgeous. Everything brilliant .

Housekeeping was spotty but I totally recommend them and would love to go back .

Business_and_leisure Pet

10/10

Exceptional

07 Jan 2026

Mariano

Rooms, staff, all very well kept, should have more coffee out in the morning, but all good

Leisure Partner

4/10

Poor

07 Jan 2026

Everett Gould Jr

Upon check in, There was what appeared to be blood on my pillow. I reported it to the front desk who then promised a manager would call when available, nobody called. I returned to the front desk and spoke with the manager, she offered us lunch vouchers. This is a serious health and sanitation concern. This as not my first time staying there, and the service has fell off. They ended up compming us a night after a bunch of unnecessary back and forth. Be sure to check your linens.

Business_and_leisure Partner

8/10

Excellent

06 Jan 2026

Natalia

The hotel is good and is situated in a great location, but it could use some updates as it feels a bit worn.

10/10

Exceptional

06 Jan 2026

david

Beautiful room

Self

10/10

Exceptional

05 Jan 2026

Bethzalie

We loved it!

2/10

Poor

05 Jan 2026

Kichan

First time leaving a review ever. I’m posting this so other families don’t book this suite expecting it to truly sleep 4.

Day 1: The sofa bed wasn’t just “uncomfortable”—it wouldn’t lie flat and the center folded/sagged, creating a “dropping” feeling. When I complained, staff said no comparable rooms were available and told us to move to a lower room with no price adjustment (as we booked via Expedia) or stay. After pushback, they offered breakfast the next morning. That night we got one rollaway; I slept there while my wife and our two small kids shared the king bed.

Day 2: We moved rooms, but the sofa bed had the same issue. Staff said it wasn’t “broken,” so I asked the manager to come. He refunded the first two nights, told us to use two rollaways, and arranged a technician to review it the next day.

Day 3: The technician added an extra mattress, but it still wasn’t sleepable. I requested rollaways again; after multiple calls, we were told they had run out in the late night. I ended up stuffing towels into the sunken area to level it enough to sleep.

We booked this higher-priced suite to keep our family together; at this rate, we could have booked two standard rooms elsewhere. I can’t speak for other room types, but this suite clearly has a serious sofa-bed issue, and basic requests required repeated calls and follow-ups. We still paid the last night and resort fees for all 3 nights. The refund was appreciated, but the service and “Sleeps 4” claim were unacceptable.

Leisure Family

10/10

Exceptional

03 Jan 2026

marko

Excellent

Leisure Family

4/10

Poor

02 Jan 2026

Inderjit

The Room was not provided with a coffee machine. In a five star hotel it’s a standard to provide a coffee machine.

Partner

10/10

Exceptional

02 Jan 2026

Megan

Everything was amazing. I can’t wait to stay there again.

Self

6/10

Pleasant

31 Dec 2025

Christopher Bl

The property is convenient to various downtown destinations and tge property is clean. The resturant staff at Area 31 was a step above terrible and it was overpriced. The TV connection was spotty-only a few channels worked. This is not a 5 star experience - disappointing!

Leisure Family

8/10

Excellent

30 Dec 2025

Ravichandra

Location

10/10

Exceptional

30 Dec 2025

Phil

Ship watching was great

10/10

Exceptional

30 Dec 2025

David

This is a great location. We were waiting to go on a cruise and stayed here. The hotel is clean, and the rooms are nice. My only complaint is that breakfast is not free, and there is an incredibly long wait to get a table.

Leisure Family

10/10

Exceptional

30 Dec 2025

Travis

Yes, everything was nice and in order

6/10

Pleasant

29 Dec 2025

Taline

Room, staff and amenities

Leisure Family

10/10

Exceptional

29 Dec 2025

Cheryl

Beautiful room with great views. The location is convenient to all sorts of shops, restaurants, and cool places to explore.
ALL the employees were friendly, accommodating and helpful. 5 stars!

Leisure Family

10/10

Exceptional

28 Dec 2025

Mujibur

Yes

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Lidia

Very clean,polite stuff,this is are second stay in this hotel this year ,good again .

Leisure Family

10/10

Exceptional

27 Dec 2025

Justin

Great staff,clean room

Leisure Partner

10/10

Exceptional

26 Dec 2025

Marquita

The Kimpton is my favorite place to stay when I visit Miami! The one bedroom suite is my go to stay! The luxurious bathroom, floor to ceiling windows, and balcony makes this room a 10/10! The staff! The pool! The ambience! It’s all amazing! I love it! It’s also family friendly. They have an option to set up a tent for your child in your room.

Leisure Family

4/10

Poor

25 Dec 2025

Shahena

The first night we had requested another bath robe since there were 3 of us instead if 2. This detail shouldn’t have been overlooked given that theres a fee per extra guest. But nobody's perfect. Given that, we had also requested bath slippers FOUR times and had only received them when the housekeeping came. Speaking of housekeeping, the bath tub had a hair in it the first day and wasn’t cleaned at all the following days either. All they would do is make the bed and wipe the counters, the mirrors wouldn't be wiped, the floors weren't even sweeper and the trash cans did not have any trash bags which is very unhygienic. One of bed’s duvet insert wasn’t even tied into the duvet. overall we had a poor experience and would never stay here again.

Leisure Friends

4/10

Poor

24 Dec 2025

James

Hotel room is a bit beat up, noise from a wedding below our room-lobby full of non-guests

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Melinda

I wouldn’t recommend having a car here but we were dropped off so it worked not much around though other than other buildings for business

Leisure Family

10/10

Exceptional

23 Dec 2025

jesus

siempre mi hotel preferido en Miami .

Leisure Family

10/10

Exceptional

21 Dec 2025

Maxwell

Great time

Leisure Family

8/10

Excellent

21 Dec 2025

Jhanel

I loved it there bathroom could use a bit more fresheners and the toilet wasn’t too appealing.

10/10

Exceptional

20 Dec 2025

ken

Polite and efficient staff . Good food, but very expensive . The room rate was very reasonable , though.

Leisure Self

10/10

Exceptional

20 Dec 2025

Bianca

Great view, festive decor, delicious food and well appointed amenities.

Leisure Self

10/10

Exceptional

19 Dec 2025

Leidy

Amazing

6/10

Pleasant

19 Dec 2025

Carla

They do not have buffet. Wait time is long. Restaurant option is very limited.

Restaurant employees were exceptional; however, front desk employee wasn't flexible with options.

10/10

Exceptional

18 Dec 2025

Penelope

Yes

6/10

Pleasant

18 Dec 2025

Lucas

Valet was stupid expensive and resort fees are ridiculous for a pool that closes at 7pm. Nothing special about the room itself other than a nice view and a deep tub.

Leisure Family

10/10

Exceptional

18 Dec 2025

Jordan

Great

Business_and_leisure

8/10

Excellent

17 Dec 2025

Lisandro

No issues

Business Self

10/10

Exceptional

16 Dec 2025

Stephanie

Always a great stay. This is my annual holiday visit. The room is clean. The bay views are tremendous. The staff is very responsive. The property is beautifully decorated for the season and is within walking distance to grocery stores, pharmacies, movie theater, etc.

10/10

Exceptional

16 Dec 2025

Robyn

Room was clean, friendly staff. Pull out bed didn't have sheets or blanket/pillows but upon calling the front desk, they were brought up promptly (even at 1am).

Friends_and_family Friends

6/10

Pleasant

15 Dec 2025

Max

Service was just ok.

Nothing special.

Business

10/10

Exceptional

14 Dec 2025

Winneska

Wonderful stay!!! The staff very friendly

10/10

Exceptional

13 Dec 2025

Blaine

My stay at the Kimpton EPIC Hotel was excellent from start to finish. From the moment I arrived, the staff was warm, professional, and genuinely welcoming. Cindy, in particular, was fantastic and checked in with me to ensure everything was perfect, which really stood out and made the experience feel personal.

Check-in was seamless, and every interaction throughout my stay reflected a high level of care and attention to detail. The room was spacious, impeccably clean, and very comfortable, with beautiful views and thoughtful amenities that made the stay feel elevated and relaxing.

The hotel’s atmosphere strikes a perfect balance between modern luxury and a calm, upscale vibe. The location is ideal, and overall the service, comfort, and experience exceeded my expectations. I would highly recommend the Kimpton EPIC Hotel and will absolutely stay here again.

Leisure Self

10/10

Exceptional

10 Dec 2025

Ingrid

Everything was fantastic!!!

Leisure Self

10/10

Exceptional

10 Dec 2025

Adra

Everything was great!

Leisure Family

10/10

Exceptional

10 Dec 2025

Taina

The bar at the hotel; pet friendly

8/10

Excellent

09 Dec 2025

Stephanie

Great service and beautiful hotel but the rooms could use some updating

Business

8/10

Excellent

09 Dec 2025

Sheena

The room was spotless, the view was everything i'd imagine and the convenience to basically the heart of Miami was a definite plus. The only thing i did not like was the new lighting all the hotels are using. I couldn't see how to apply my makeup because the lighting was sooo dim..other than that. The stay was great and i will return.

Leisure

2/10

Poor

08 Dec 2025

Evans

The room was filthy and not sanitary at all. I made a complaint about this and they insured me that the next morning someone would be up to clean my room when I left for the day and came back at night. The room was still filthy. Nobody went in to do any cleaning not a very good first experience at your establishment

Business Self

8/10

Excellent

07 Dec 2025

Jeffrey

This is my second time staying in this beautiful property that is in a great location and central to the downtown and Brickell parts of Miami. The staff was fairly helpful although twice getting deliveries to the hotel we didn’t get an immediate call that it had arrived. The tv’s don’t stream channels which is unacceptable in this day and age and price of a hotel. Also, the taps in the bathroom for some reason don’t adjust well, either scalding hot or not so much. The view from the room and the size of the room are second to none though.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Jon

It’s was very nice. But the cars on the street were crazy loud

Leisure Self

10/10

Exceptional

07 Dec 2025

Chavier

Hotel was everything and more. Staff were great! Especially the staff at the pool bar. Will stay again!!!

Leisure Partner

8/10

Excellent

06 Dec 2025

Hector

Valet staff was super friendly and helpful. It didn't feel like they were \"working their tip.\"

Business Self

10/10

Exceptional

04 Dec 2025

Toshiba

Very clean room, the staff was friendly, professional, extremely helpful and just overall extraordinary from start to finish. I will definitely be back, it was exactly the relaxation I was looking forward to for celebrating my birthday. Thank you to each and every one of the staff that made this trip special. You all are appreciated.

Leisure Self

10/10

Exceptional

04 Dec 2025

Shawntay

Excellent

10/10

Exceptional

03 Dec 2025

Ashana

Cleaning was mid but doable

Leisure Friends

8/10

Excellent

01 Dec 2025

Quashawn

No Bluetooth speakers

10/10

Exceptional

01 Dec 2025

PEIXIN

Awesome

6/10

Pleasant

01 Dec 2025

Matthew

Room service was terrible and room wasnt clean when we checked in

Leisure Partner

4/10

Poor

01 Dec 2025

Majd

Terrible valet, probably the worst ive ever come across. Constantly taking forever to bring your car, losing the keys and accusing you of having them and then realizing it was with them the entire time. Most (excluding like 2) of the workers speak in monotone voices and cant be understood and they have terrible attitudes. Would not recommend especially considering they charge overnight. Not to mention they will put you aside and forget about you when they see a somewhat nicer car even though youve been waiting longer. The front desk couldnt care less about your stay they dont bother asking on your way out about your experience. If you have a tesla dont bother asking about charging your car overnight because theyll just lie to you and say they dont have any chargers even though they do.