DoubleTree by Hilton Los Angeles

DoubleTree by Hilton Los Angeles - Rosemea

United States , Los Angeles - CA
ROSEMEAD, 888 Montebello Blvd.
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100 reviews shown

10/10

Exceptional

23 Mar 2026

Dylan

This hotel is beautiful! And the staff were wonderful!

4/10

Poor

22 Mar 2026

DANIEL

Based on the price we paid for 2 nights I expected to have a clean and updated room. However I was very disappointed with the very outdated restroom and cabinets. I would not stay here again only based on the hotel being outdated for the price and not as clean as I would’ve liked to. Maybe have the rooms a little cleaner and upgrade some details throughout the room. This hotel can use some upgrades overall. The location was the only positive factor.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Thai

The AC in our room was not working. It was 80F all night and I couldn't sleep. The room also had a musty odor. The staff is extremely friendly though so I did appreciate that.

8/10

Excellent

21 Mar 2026

JONAHATAN

Good hotel in a good location. Had some issues with our room reserved, they had a machine working when we arrived also the side didn’t worked. They gave us a suite instead (thank you for that) but it took like 30 min to change to the other room.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Alfredo

We enjoyed our stay we have stayed there several times the staff is very polite and helpful. They go out of their way to take care of our needs the rooms were very comfortable very clean

4/10

Poor

21 Mar 2026

Genrry

Requested cleaning broom service and didn’t get anyone to come out to clean the room until the 3rd day of asking staff

Family_with_children

10/10

Exceptional

20 Mar 2026

Yanely

I think some staff needs to get better training on customer service and how to treat customers when they come in and once they get all the information how to give information of directions

10/10

Exceptional

17 Mar 2026

Jessica

I always stay here when i travel to south california

Family_with_children

10/10

Exceptional

17 Mar 2026

Jeannette

Very nice hotel

Family

10/10

Exceptional

17 Mar 2026

Richard

The staff was great. I checked in late due to their systems being down so the staff provided a complimentary breakfast.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Amanda

Clean rooms

10/10

Exceptional

15 Mar 2026

Zef

Overall graet

2/10

Poor

13 Mar 2026

Danyell

If you book with a 3rd party they put you in designates/ old rooms they have a special name they call these rooms. it Heard Gunshots at night witha 20 min pause then heard a semiautomatic gun. The curtins were dirty the window was blurry from hard water stains and all I caw was the top of the roof and ac ducts. Stay on the top floor I had someone above me banging around on the floor all night front desk didnt so much I eneded uo packing up and leaving in the middle if the night. Hotel lookwd beautiful outside ans downstairs but the condition of my room gave Motel.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Jessica

Gracias por la experiencia

Partner

10/10

Exceptional

10 Mar 2026

April

Clean

10/10

Exceptional

28 Feb 2026

Luis

Good place and clean

10/10

Exceptional

24 Feb 2026

Melanie

Spotless

8/10

Excellent

23 Feb 2026

Aracely

Room was very clean, amenities were great. Unfortunately housekeeping did not come by during our stay which was a bit inconvenient but everything else was great.

Partner

10/10

Exceptional

16 Feb 2026

PATT

The room was spotless, great beds and great towels.
Staff was friendly and HELPFUL.

Leisure Family

10/10

Exceptional

15 Feb 2026

Janet

Clean and nice staff!

Business

10/10

Exceptional

13 Feb 2026

Enrique

Good staff and clean rooms.

10/10

Exceptional

10 Feb 2026

Valerie

Yes

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

wren

Clean rooms, great staff! Great stay!

Business

10/10

Exceptional

26 Jan 2026

Gregory

Very courteous staff. Nice little mini essential store within the facility that’s 24/7. Rex‘s food is good as well.

10/10

Exceptional

26 Jan 2026

Jemima

Staff was very friendly and helpful.

10/10

Exceptional

24 Jan 2026

Rene

Everything was perfect will stay here again

Self

8/10

Excellent

22 Jan 2026

Jenny

The front desk staff was really friendly and quick to help. My only little hiccup was when I called housekeeping about extra towels. Instead of just telling us to call back when we need more (since their policy is to request room cleaning a day in advance), the person on the phone hung up on us twice, which was a bit frustrating.

Also, there’s a separate fee if you want to park in their lot. It’s handled by a third-party, not the hotel itself, which was a bit surprising for LA, but maybe that’s pretty common now. The hotel itself feels a bit dated, but overall, it’s a good place to stay.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

ZONG J

Clean room, safe

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Jossan

Great location! Great view of the mountains and large, clean, quite rooms. Great restaurant staff as well. Would definitely return!

Business Self

10/10

Exceptional

14 Jan 2026

RAMONA LETICIA

Everything was very good

4/10

Poor

13 Jan 2026

Jessica

Room was run down, shower kept dripping and carpet dirty

Business Self

8/10

Excellent

12 Jan 2026

Jared

Room was clean and staff was helpful. Oly downside is the pool and spa was closed the entire 7 days I was there. I was hoping to use the spa since they advertise it.

Business

10/10

Exceptional

06 Jan 2026

Wendy

10/10

Exceptional

04 Jan 2026

Michelle

Loved it it was all great

Leisure Family

10/10

Exceptional

31 Dec 2025

Saad

Great hotel

10/10

Exceptional

30 Dec 2025

Diana Maria

Excellent

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Rosa Angelica

Great hotel

6/10

Pleasant

28 Dec 2025

April

The shower did not have a shower curtain
There was a large stain on the carpet
The bathroom door did not lock
The tv did not work

Leisure Partner

8/10

Excellent

27 Dec 2025

James

Decent stay. Everything decently clean. Had one red/brown stain on carpet next to bed. Other than that everything was good. Got two complimentary cookies

Family

8/10

Excellent

26 Dec 2025

Josefina

Staff was courteous

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Samir

Clean rooms, amazing staff

Leisure Family

8/10

Excellent

19 Dec 2025

Wen

The room is clean, but it’s not cleaned and tower changed everyday.

2/10

Poor

19 Dec 2025

Kimberly

Room was good until the banquet hall under us had a live band blasted music until midnight. Whatever you do don’t stay on the 3rd floor (which is actually the second floor). Upon check in we requested more towels and those never came. They gave us 2 towels for four people. We stayed for 3 nights and the maids never came in to empty trash or restock towels. I was really excited for this location but service and peacefulness fell very short. I contacted the property to try and talk about our stay but was never contacted back. I’m not surprised.

Business_and_leisure Family_with_children

4/10

Poor

19 Dec 2025

Amanda

Broken ice machine, broken pool gate, discrepancy in hours for pool listed inside and outside pool area, broken jets on jacuzzi, wifi did not function, TV in room did not work.

Leisure Self

2/10

Poor

17 Dec 2025

Gang

Need to pay for parking

4/10

Poor

17 Dec 2025

Anuradha

Neither you nor hotel team helped me for checkout.
Despite of telling hotel team that I will be checking out at 4am no one was at reception and I was forced to leave hotel with getting any information about my account settlement. I called on the number provided by you some one from reception took my call and said I should speak to booking company. Now I don’t what’s the status

Business Self

10/10

Exceptional

15 Dec 2025

Francisco

The best hotel ive stayed at

10/10

Exceptional

14 Dec 2025

Katherine

Great staff, clean rooms

Leisure Family

10/10

Exceptional

14 Dec 2025

Eugene

We stay here when we travel and it’s always a pleasant experience.

Family

10/10

Exceptional

13 Dec 2025

JoseLuis

Very pleasant!

10/10

Exceptional

12 Dec 2025

Maria

I didn’t get to breakfast

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Andrea

It was very clean. The 12pm check-out time is perfect!

4/10

Poor

09 Dec 2025

Cristina

The grounds are beautiful, and the lobby is well-maintained with Christmas trees. The front desk staff was friendly and helpful. However, the room is far too old and has an unpleasant smell. The bed and sheets are worn out, and the ceiling is stained. The toilet is low to the ground and very old, making it difficult to flush and when you do the noise is similar with a plane taking off. The sink faucet was with buildup. I slept dressed because I couldn’t stand those old sheets, also I could see through the gap between the door and wall. I would never stay again, but I might consider it if the room is completely renovated.

Business

6/10

Pleasant

09 Dec 2025

Fernando

Toilet was leaking.

Self

10/10

Exceptional

09 Dec 2025

Rogelio

Clean room and responsive staff

10/10

Exceptional

08 Dec 2025

Juan

Everything was great but they do have to clean the coffee pots they where really dirty I couldn’t make me a coffee the good thing I checked it before putting in the water but everything else was clean

Business Partner

10/10

Exceptional

04 Dec 2025

James

Staff was amazing!

Business Partner

10/10

Exceptional

03 Dec 2025

Shelby

Hotel staff are very welcoming, polite and efficient. The room was very quiet, clean, spacious and nicely appointed. The parking area is very convenient and safe.

Business Self

8/10

Excellent

03 Dec 2025

Pamela

Older hotel. Well kept. Nice grounds.

Business Self

8/10

Excellent

30 Nov 2025

Niva

Clean and spacious room

Leisure Family

8/10

Excellent

30 Nov 2025

William

Clean, quiet, freeway convenient, & across the street from a mall

Leisure Partner

4/10

Poor

28 Nov 2025

Karen

The person who checked me in was unpleasant. Had to pay to park. The heater in the room only blew cold air! Didn’t offer to help with my luggage. The room was as far down the hall you could go. I’m a older woman.

Self

4/10

Poor

27 Nov 2025

Johnny

Room was old, had a smell like old wet carpet except nothing was wet, so who knows where the smell is from. The bathroom had a running toilet that would not stop flushing, had to call fron desk (engineer is what they called them) to come out and deal with it. The beds are old and mattress needs to be replaced. Parking is $10 per day, it used to be free a few years ago. This place is in need of a remodel.

Friends_and_family Family

2/10

Poor

26 Nov 2025

Guillermo

As a loyal Hilton guest, I choose your hotels because I believe in the prestige, consistency, and elevated hospitality that the Hilton name represents. Unfortunately, my experience during this stay did not align with the standards I have come to expect.

I have attached several photos to this email that reflect the issues I encountered. These concerns significantly impacted the quality and comfort of my stay, and I felt they fell below the level of service and care typically upheld by Hilton.

I understand that occasional oversights can occur; however, I believe it is important to bring these matters to your attention so that the property can address and resolve them appropriately. My intention is not to discredit the Hilton brand, but rather to help ensure that the exceptional standards associated with Hilton are consistently met across all locations.

I kindly request that this situation be reviewed and that appropriate follow-up be provided. Your attention to this matter is sincerely appreciated, and I remain hopeful that steps will be taken to ensure future guests do not encounter similar issues.

Thank you for your time and understanding. I look forward to hearing from you soon.

Friends_and_family Family

2/10

Poor

25 Nov 2025

Alicia

The pictures are not updated and the staff will treat you like you're stupid when you don't notice the decor and will shame you for it. They kept saying it was an Expedia issue and refused to help. If i could give them zero stars i would.

Leisure Partner

6/10

Pleasant

25 Nov 2025

Elizabeth

Staff was heat from front desk to housekeeping - very friendly and responsive.

The room was however not clean - on the edges of the carpet you can see the dirt lining the room. 323
I felt the floor was dirty from seeing the dust piled up on the edges.
The room view was also horrible. Looking out you saw these huge vents of the hotel.
I know it was a very busy weekend but I was glad not to stay longer tha 2 days

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

Sarah

The front desk staff was not very welcoming. They were not rude, they were not very engaging. The clerk who checked me in just gave me my key, took my card, told me what room I was in, but didn't even take the time to tell me how to get to my room. He did tell the person behind me though how to get to hers....maybe i didn't seem important enough to mention that sort of detail to me??. The reason this is important is because the hotel is a little weird to get around. The parking is all on one side and you can't drive up to or near where your room might be. Also, when I requested a late check out, he gave me a snarky remark about it being a holiday week. I was also really disappointed with the breakfast option. We paid additional money in advance for breakfast. The foods was cold, it was not replenished and the variety was not great. The toilet in our room was very low to the ground and my 6'2\" husband (with very long legs) struggled. It also had very little pressure when flushed.....so you would have to BEND DOWN to flush....then sit there and hold the knob down. The bed was TERRIBLE! The frame velt very flimsy like it might collapse at any moment.The matress itself was lumpy in places. We were in town for funeral and were hoping to have a place for some rest....Sadly this was not the case.

Business_and_leisure Partner

6/10

Pleasant

24 Nov 2025

Sarah

The staff at the front desk was not very friendly.....they were not rude...just not engaging. The bed was TERRIBLE!!! it felt flimsy, like it would break at any moment. The matress was lumpy and contributed to a terrible nights sleep. We also purchased the breakfast option and the food was cold and not replenished. The toilet in our room was really low to the ground and you had to hold the lever down to get it to flush....it had little pressure when it did flush. I just was not impressed.

Leisure Partner

10/10

Exceptional

23 Nov 2025

ruby

clean

10/10

Exceptional

20 Nov 2025

Jorge

Room was very clean. Excellent customer service. Staff was very polite and professional. Highly appreciated thank you.

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Gustavo

The temperature control valve at the shower was awful.

Business Partner

4/10

Poor

17 Nov 2025

John

The breakfast at 17 dollars was no better than the breakfast at Motel 6 for free.

The shuttle service was limited and poor. Service was limited to 5 miles and the whims of management. Not reliable.

2/10

Poor

17 Nov 2025

Michael

Overall terrible

10/10

Exceptional

16 Nov 2025

alfredo

Breakfast was great, I enjoyed my entire stay.

Business_and_leisure Self

8/10

Excellent

15 Nov 2025

James D

solid property with

6/10

Pleasant

15 Nov 2025

Kenneth

Pool closure, especially 2 hours prior to posted planned closure (for outside wedding on other side??).

10/10

Exceptional

14 Nov 2025

UFUK

Probably the best option in the area

Business Friends

4/10

Poor

12 Nov 2025

cristal

No wifi- and the pool was closed. the room was very noisy.

Leisure Family

8/10

Excellent

11 Nov 2025

Karla

The staff was amazing!

Self

4/10

Poor

11 Nov 2025

Oscar

Toilet would not flush properly and the toilet was short to the ground. I would have to hold the handle in order to get good water flow. Shower kept dripping after water was shut.

Leisure Family

6/10

Pleasant

10 Nov 2025

Daisy

The first lady at the front desk could’ve been nicer when I asked her if early check in was available. The gentleman who checked me in was very polite and accommodating. When I arrived to my room late at night, I noticed the AC in my room wasn’t working. I had to sleep in a hot room because my infant was already asleep and I figured nobody would come fix my AC at 10pm at night.

6/10

Pleasant

10 Nov 2025

Lilya

room is OK even design less elevator available. Breakfast is horrible. we paid the breakfast. Only one kind of toast is available, no French vanilla for the coffee. I had been live 3 nights before in different hotels. This one is the worst breakfast. If you want charge more for breakfast, it is Ok, but we need more variety. It not qualify with Hilton this name brand.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Robbie L

Helpful staff

Partner

2/10

Poor

09 Nov 2025

Roxana

No internet access and no hot water available during our stay.

8/10

Excellent

09 Nov 2025

Lorenzo

Hotel is in a great location, the staff is always very cordial and rooms and spacious and clean. The only issue is that now you have to lay for parking

2/10

Poor

09 Nov 2025

Roxana

During stay no internet and no hot water

10/10

Exceptional

09 Nov 2025

Griselda

The bar offered a good selection

Partner

8/10

Excellent

08 Nov 2025

Bret

Fun

10/10

Exceptional

02 Nov 2025

Michael

Amazing clean friendly staff

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

monica

The property and rooms are clean but TV programming is not the greatest. You have to pay for parking addition to staying at the property. I think parking should be included for guests having reservations.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Richard

Stayed here last year and happy to stay here again

Leisure Friends

10/10

Exceptional

27 Oct 2025

Mercedes

We have stayed her many times when visiting family.

Leisure Family

10/10

Exceptional

27 Oct 2025

Gabriela

Room was clean amd the breakfast was really good

8/10

Excellent

20 Oct 2025

Juan

Shower had luke warm water, didn't appear like the mixing valve was functioning properly. Air co

10/10

Exceptional

18 Oct 2025

Alicia

Towels smelled like old oil

Leisure Partner

10/10

Exceptional

16 Oct 2025

Debra

Having to pay to park was unexpected

Leisure Family

10/10

Exceptional

15 Oct 2025

Jesus

Jjj

10/10

Exceptional

15 Oct 2025

Daisy

Clean room

6/10

Pleasant

13 Oct 2025

Hooshang

Need help in the service area and could use a more inviting and cleaner scents.

Business_and_leisure Family

2/10

Poor

13 Oct 2025

James

Worst Staff Ever

Rude, condescending staff. Didn't care that I was a Hilton Honors member. Didn't want to help in any way and wouldn't extend a 15 minute late checkout. Most rude staff of any Hilton I've stayed at. Sunday brunch was $36 for mediocre food.

Friends_and_family Friends